TiVo Roamio OTA User Manual

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TiVo

Roamio

®

oTA

HD

Ant

enna

DVR

I

Streaming

Pl

ayer

OVER

THE

AIR

Start Here

Follow

these easy steps

to

connect

your TiVo Roamio

OTA

DVR

Tivo

·

-

Welcome! Start Here

~~

Setting

up

your

TiVo Roamio® OTA DVR

is

easy.

Before connecting your TiVo box,

activate

the

TiVo® service (if you haven't

already).

The TiVo service is included in

the

price

of

your

TiVo Roamio OTA! I

t's

what

makes

your

TiVo

box

smart. It includes everything

from

your

program

listings

to

OnePass

™ searches

and

SkipMode™-a

ll the cool features you've heard

about

.

If

yo

u purchased

your

TiVo Roamio OTA dir

ectly

from

TiVo,

your

service

is

already

activated, and you're ready

to

set

up

your

box! If you purchased

your

TiVo

box

from

another source, you may

need

to

act

ivate

the

TiVo service.

Go

to

tivo.com/activate,

or

call TiVo Customer

Support

at

1-877-367-8486. You'll need

your 15-digit

TiVo Service

Number (TSN),

found

on

the

label

on

the back

of

the Roamio OTA.

Write

it here

for ref

erence

----------------------

Ready

to

set

up

your

TiVo

Roamio

OTA?

Go

to

step

•

Set

up

your

TiVo

Roamio

OTA

in

6

easy

steps.

·~

----------------------------~

Compl.ee

Guided

s.tup

Tum

on

your

lV

.

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TiVo

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OTA

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For

more

info

on

setting

up

or

using your TiVo

Roamio

OTA,

saethe

_..Guide

available online.

(

tivo

.

com/howto

)

CooxloiRF.-Ior

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onHO..-

_____

..,

--

I

...

c-ttothe

.......

Connect.,

HDTV-r.a1d~tD

the

CAlLI/ANI'

port

on

1he

back

of

the

DVR

.

[[]

.

@

TiVo Roamio

OTA

,._

____

_

r

lAl

l= - @

Ill

!1

11111

11

~

I

I

Il l II

Con

nect

to

your

TV

Connect.,

HDMI

cable

from

the

HOM

I

port

of

the

TiVo

box

to

the

HDMIIN

port

on

the

bock

of

your

lV.

HliQUrlVdoatnothowan

HDMI

port.

see~

for

odditional -

instructions.

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Ill

II

INPUT

1

~PUT

2

I

...

Vlltto

-

The

TiVo

Roamoo

OTA

needs

a

high._.,cl

networt<

connection

tD

....,...

program

liotingl.

TiVo

serVICe

updates

,

and

streamong

content.

The

winod

and

wo.-s

connection

mathods

listed

below

are

all

sufficient lor these

purposes.

-·

~you

plan

to

how

multiple

TiVo

boxes

in

your

home

and

would

hlce

to

stream

shows

between

them,

ot

~you

want

to

straam

shows

to

your tablets

or

smartphonos

using

the

TIVo

Stream

(sold

separately;

for

compatibility

of

stream1ng

function

with

iOS

•

and

Androtc:t-'

mob1le

devices,

see

www

.

tivo.com/stream),

you

must

use

a

wired

connection

(Ethernet

or

MoCA.,

a.--

...

the-t,_'*-.(Dan

't

-.y

,

,..._.._..._

--

~

«<c

WINiela

-

Use

your

OVR's

buitt:-in

wireless connection.

You

don't

need

to

connect

any

additional cables

ot

adapters.

-(wired)-

Connect

an

Ethernet cable

from

the

TiVo

DIIR's

ETHERNET

port

to

an

open

port

on

your

router

or

to

an

Ethernet

jade

in

your

wall.

MoCA

(wired)-

MoCA

(Multimedia over Coax Allianc»)

giws

you tho

_,.

high._.,cl

connection you

gat

through

a

wirad

Ethernet cable,

but

it

daliw<s

it

through

your

existing

coax

cable-the

same

cable

you

use

to

get

cable

Internet.

If

you

already have

a MoCA network

in

your home,

connect

an

Ethernet cable

from

the

TIVo

DVR's

ETHERNET

port

to

the

Ethernet

port

of

a

MoCA

netwo<tt

adapter

(available

at

tivo.com/stora). K

liQU

don't

how

a

MoCA

networlt

yet.

or~

you

need

halp

setting

up

your

networlt

adapter, visit

tivo.comlmoco.

Get to know

your

TiVo

Roamio

® OTA

My

Shows

All

of

your recordings,

struming

videos,

and downloaded

or

transferred

shows

appear

in

the

My

Shows

list.

The

left column

contains

c:ategories

that

help

you

quickly

locate

shows

in

the

list.

Highlight

any

title

in

My

Shows

(even

a

show

that's

still

recording)

and

pr.a

PLAY

10

watch

the

show.

Skip

Mode

··

Just

press

the •

button

on

your

remota

control

to

skip

10

the

end

of

a commercial break

and

resume

watching instantly.

SkipMode

is

available

on

many

shows

that

you

record between 4:30

p.m.

and

midnight

(or

12:30

a.m. on major

networks)

on

the

most

wiclely-watdled

charvwll.

Just

look

for

the ·

icon

in

My

Shows.

TiVo Central·

When

you

finish

Guided

Setup,

you'll-

the

TIVo

c.nnl

screen,

the

lt8rting

point

for~

you

do

with

yourTiVo

Roemio

OTA

You

can

always

nsach

the

TIVo

Cemr.l

ICI'HII

by

~ng

the

TiVo

button on

your remote

control.

The TiVo Remote

I'Nathe'IMI

buttanatany

time

10

go

10

the

TiVo

c.ntral

ICnltlll.

......

it

twb

10

!1M

10

your

My

Shows

list

from

any

atheriCI'MI'I.

Program

the

Volume,

......

and

TV,_,

buttons

to

control

your

TV.

Go

10

Setclnp

>

IIMnote,

c:.bleCARD,

Mid

Devices.

Control

p11iJMc1c

of

liwt

TV

and

recorded

shows:

fast-forward,

rewind,

pause,

or

play

in

slow-mollon.

....-r

Npeats

the

lest

8

seconds

of

the

show.

"'-

and

hold

10

jump

10

the

beginning.

In

tM

TiVo

menuo

or

poogram

guide,

use

the

rernota

cantrol's

-buttons

10-10

the

option

you

WWit,

then

pr.a

5aiiCT.

Use

tHUMBS

UP

or

THUMBS

DOWN

10

rate

shows

for

TiVo

Suggestions.

~

,_fiorwwd

in

30-second

i

---

press

and

hold

10

jump

to

the

and.

The

buttons-

options

and sort

and

flhar

.n-.

The

.

button

initiates

SkipMode

while

watching

a

recording

in

which

the

SkipMode feature

is

available.'

Look

for

the

on-screen

tips.

Want

to

learn

more?

See

the

online

Viewer's Gui

de

to

find

out

about

all

the

other

cool

things you can

do

with

your

TiVo

Roamio

OTA.

tivo.com/howto

OnePass··

Gather

.-y

episode

of

a

series

available

from

any

of

your

video

providers, and

add

them

right

10

your

My

Shows

list

for

instant

viewingllf

episodes

aren't available

on

TV

or

on demand, OnePass

fills

in

the

gaps

with

episodes

from

other streaming

video

providers

like

Netflix,

Amazon

Prime

,

and

more.

'

OuickMode

··

It's

not fast-forward, it's

OuickModel Speed through

a recording

30%

faster,

while

still

hearing

what

everyone

is

saying.

While

watching a recorded

show,

or after

rewinding

live

TV;

just

press

PLAY

to

bring up

the

status bar, then press

SELECT

to

start

OuickMode. Press

PLAY.

then

SELECT

again 10

exit OuickMode.

Legal Notices

1 Broadband Internet connection
subject to change, and certain third-party fees may apply. For example, Netflix unlimited streaming membership
access Netflix content, and Amazon Prime membership is required (and sold separately)

is

2 SkipMode feature
This product contains software

of

Your use
TiVo, the TiVo logo, the TiVo silhouette logo, TiVo Central, TiVo Roamio, OnePass, SkipMode, QuickMode, the Thumbs Up and Thumbs Down logos,

the Instant Replay logo, the Jump logo, and Wish
Street, San Jose , CA 95002-2160.

Patented. U.S. patent numbers at www.tivo.com/patents.
Amazon Prime is a registered trademark of Amazon.com, Inc. or its affiliates.
Android
CableCARD is a trademark of Cable Television Laboratories, Inc.

[I]

this product

is

a registered trademark

DOLBY. Manufactured under license from Dolby Laboratories.

DIGITAL PLUS Dolby and the double-D symbol are registered trademarks

Hi:Jml

"'""""""0"""'"""'.'""'"'

is

a registered trademark

iOS

is

MaCA
All other company, product, and brand names, logos, and trademarks are the properties of their respective owners.
This product contains open source software. Notices and licenses are provided

incorporated herein by reference. For open source software included

license, you may obtain a copy of the corresponding source code at any time during the period required by sending a money order or check for

US$1

SDOC-00155-002

a registered trademark of Multimedia over Coax Alliance

0 to: TiVo Inc. , 2160 Gold Street, San Jose, CA 95002, attn: Legal Department. TiVo also makes source code available at tivo.com/linux.

not available for all recorded shows.

is

'"

HDMI

and other countries.

A2

is

required

copyright©

subject

is

to

of

Google Inc.

a trademark or registered trademark of HDMI Licensing LLC

of

Apple Inc.

to

access and receive streaming content. Availability

2016 TiVo Inc. All rights reserved.

TiVo's User Agreement and Privacy Policy; visit www.tivo.com/legal for the latest versions .

list

are trademarks or registered trademarks

of

Dolby Laboratories.

in

the U.S. and other countries.

in

in

this product

a system information screen and at tivo.com/linux, and are

of

third-party content from streaming sources is

is

required (and sold separately)

to

access Amazon Prime Instant Video content.

of

TiVo Inc. or its subsidiaries worldwide, 2160 Gold

in

the United States

in

executable form, if required by the applicable open source

to

FCC statement to the user

This equipment has been tested and found

are designed

radiate radio frequency energy and, if not installed and used
tions. However, there

radio or television reception, which can be determined by turning the equipment off and on, the user

by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into

• Consult the dealer or

FCC Caution : Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority

operate this equipment.

This device complies with Part 15

interference, and

FCC Radiation Exposure

This equipment complies with FCC radiation exposure limits set forth for

instructions for satisfying

instructions

This transmitter must not be co-located or operating

This equipment should be installed and operated with a minimum distance

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory

match the intended destination. The firmware setting

Compliance

Model numbers: TCD846000 (Roamio

TCD840300 (Roamio

FCC IDs: TGN-TCD8465 (Roamio/Roamio

Askey International Corporation

800 Corporate Way, Suite B

Fremont, CA 94538

Model numbers: WLU5054 (Roamio/Roamio

FCC IDs: H8N-WLU5054 (Roamio/Roamio

to

provide reasonable protection against harmful interference

is

no guarantee that interference will not occur

an

outlet on a circuit different from that

an

experienced radio/TV technician for help.

of

(2)

this device must accept any interference received, including interference that may cause undesired operation.

Statement

RF

exposure compliance.

as

documented

Information

Pro);

in

this manual.

RC30AOO,

to

comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits

in

accordance with the instructions, may cause harmful interference

in

a particular installation. If this equipment does cause harmful interference

to

the FCC Rules. Operation is subject

To

maintain compliance with FCC

in

conjunction with any other antenna or transmitter.

is

not accessible by the end

OTA-

1 TB), TCD84651 0 (Roamio

RC30BOO

(Remote)

OTA),

TGN-TCD8400 (Roamio Plus/Pro), TGN-RC30 (Remote)

OTA),

WLU5200 (Roamio Plus/Pro)

OTA),

H8N-WLU5200 (Roamio Plus/Pro)

in

a residential installation. This equipment generates, uses and can

to

radio communica-

is

encouraged

which the receiver is connected.

to

the following

an

uncontrolled environment. End users must follow the specific operating

of

20 em between the radiator and your body.

OTA-

500GB)

two

conditions:

RF

exposure compliance requirements, please follow operation

user.

, TCD846500 (Roamio), TCD848000 (Roamio Plus);

(1)

to

try to correct the interference

This device may not cause harmful

to

to

to

Safety Instructions

Save These Safety Instructions.
Before you begin

Make sure all your equipment is turned off and the TiVo
Your TiVo

(provided they have four good, broad, padded feet that distribute of the weight near the corners
Also, avoid stacking your TiVo

This product is for use only with listed
Safety information

This product was designed and manufactured
precautions of which you should be particularly aware. Please read these instructions before operating the equipment and save them for future
reference.

1.

2.

3.

4.

5.

6.

7. Tilt/Stability - All televisions must comply with recommended international global safety standards for tilt and stability properties

8.

9.

1

0.

11. Object and Liquid Entry - Never push objects

12. Damage Requiring Service - The appliance should be serviced by qualified service personnel when:

13. Servicing - The user should not attempt service to the appliance beyond that described

14. Cleaning - Unplug this product from the wall outlet before cleaning.

15. Power Source - This product should be operated only from the type

16. Overloaded Power Outlets -

17. Coaxial Cable Grounding - For this product, the coaxial cable shield/screen shall be grounded as close as practical

18. Electric Shock -

19. Moving - Avoid moving the unit while it

20.CAUTION - Danger

DVR

is only capable of supporting the weight of one or

DVR

on

top

of other electronic components - such

ITE

(Information Technology Equipment).

to

Read Instructions - All the safety and operating instructions should be read and understood before the appliance is operated.
Retain Instructions - The safety and operating instructions should be retained for future reference.
Heed Warnings - All warnings on the appliance and
Follow Instructions - All operating and use instructions should be followed.
Water and Moisture - The appliance should not be used near

basement, near a swimming pool, etc.
An

appliance and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the appliance and

cart combination to overturn.

design.
overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on
unexpectedly fall from the

Ventilation - The appliance should be situated so that its location
appliance should not be situated on a bed, sofa, rug, or similar surface that may block the ventilation openings;
such as a bookcase
such as magazines, clothing, etc ., on

Heat - The appliance should be situated away from heat sources such as radiators, heat registers, stoves, or other appliances (including
amplifiers) that produce heat.

Power Cord Protection - Power supply cords should be routed so that they are not likely
against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the appliance.

short the parts, resulting

A.

B.
C.

E.

F.

servicing should be referred

If the product comes

sure

cable into the building. For products sold
Code Part

work is required. Opening or removing covers may expose you
when this product

turer. Dispose of used batteries according

Do

not compromise these design standards by applying excessive pull force to the front, or top,

top

of

the set and cause product damage and/or personal injury.

or

cabinet that may impede the flow of air through the ventilation openings .

top

of

the unit.

in

the risk of fire or electric shock. Never spill liquid

the power supply cord or plug is damaged

liquid has spilled into the product;
the product has been exposed

D.

the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed

improper adjustment

normal performance);
the product has been dropped or the cabinet damaged;
the product exhibits a distinct change

of

the type

of

1),

which provides guidelines for proper grounding of the coaxial cable shield.

of

in

contact with any liquid, unplug the power cord and let the unit dry thoroughly before plugging it back in.

power supply

To

reduce the risk

is

subsequently used.

of

explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufac-

to

rain or water;

other controls may result

in

performance.

to

qualified service personnel.

to

your home, consult your dealer or local power company.

do

not overload wall outlets and extension cords, as this can result

in

the

of

electric shock,

is

plugged

to

DVR

is

unplugged.

two

common

meet strict quality and safety standards. There are, however, some installation and operation

in

the operating instructions should be followed.

water-

or

of

any kind into this product through cabinet slots, as they may touch dangerous voltage points or

or

frayed;

in

damage, often requiring extensive work by a qualified technician to restore the product

US

and Canada, this

do

not disassemble this product.

to

dangerous voltage or other risks. Incorrect reassembly can cause electric shock

in

to

avoid accumulative shock.

the manufacturer's instructions.

AN

components such as VCRs,

of

the TiVo

as

DVD

players,

for example, near a bathtub, washbowl, kitchen sink, laundry tub,

position does not interfere with its proper ventilation. For example, the

of

any kind on this product.

Do

not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning.

of

power source indicated on the marking label or

is

per Article 800-93 and Article 800-100 of the NEC (or Canadian Electrical

Take

AN

receivers - or the vents of your

Do

not block ventilation holes by placing items

to

be walked on or pinched by items placed upon or

in

the Troubleshooting section

in

the risk

it

to

a qualified service person when service or repair

DVD

players,

DVR).

of

the cabinet, which could ultimately

top

of the cabinet. Such items could

or,

of

fire or electric shock.

or

AN

receivers

of

placed

in

a built-in installation,

in

of

this guide. All other

in

this guide. If you are not

to

the point of entry of the

TV.

their cabinet

this guide,

in

a wet

as

to

Viewer’s Guide

®

®

®

®

ii

This Viewer’s Guide describes features of the TiVo® service running on the TiVo
Roamio™ family of Digital Video Recorders.
Your use of this product is subject to TiVo's User Agreement and Privacy Policy.
Visit

www.tivo.com/legal for the latest versions.

Patented. U.S. pat. nos. at www.tivo.com/patents.
© 2016 TiVo Inc. Reproduction in whole or in part without written permission is
prohibited. All rights reserved.

TiVo, TiVo Roamio, the TiVo logo, QuickMode, OnePass, Season Pass, SkipMode,
TiVo Central, WishList, the Jump logo, the Instant Replay logo, the Thumbs Up
logo, the Thumbs Down logo, Overtime Scheduler, Overlap Protection, Swivel, the
TiVo Circle logo, and the sounds used by the TiVo service are trademarks or
registered trademarks of TiVo Inc. or its subsidiaries worldwide, 2160 Gold Street,
P.O. Box 2160, San Jose, CA 95002-2160.
Amazon, Amazon.com, and the Amazon.com logo are registered trademarks of
Amazon.com, Inc. or its affiliates.
CableCARD is a trademark of Cable Television Laboratories, Inc.

Manufactured under license from Dolby Laboratories.
“Dolby” and the Double-D symbol are trademarks of Dolby Laboratories.

HDMI, the HDMI logo, and High-Definition Multimedia
Interface are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.

HBO GO is a registered trademark of Home Box Office, Inc.
Hulu is a registered trademark of Hulu, LLC.
MoCA is a registered trademark of Multimedia over Coax Alliance.
Netflix is a registered trademark of Netflix, Inc.
Vudu is a registered trademark of Vudu, Inc.
YouTube is a trademark of Google Inc.
All other trademarks are the properties of their respective owners.

Roamio VG V5 (November 2016)

®

Welcome

iii

Table of contents

Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Chapter 1: Quick tours . . . . . . . . . . . . . . . . . 1

Quick tour - the TiVo Central

®

screen . . . . . . . . . . . . . . . . . . 2

Quick tour - My Shows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Quick tour - OnePass™ searches . . . . . . . . . . . . . . . . . . . . . 8

Quick tour - SkipMode™ . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Quick tour - QuickMode™ . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Quick tour - Streaming videos . . . . . . . . . . . . . . . . . . . . . . . 12

Quick tour - Watching live TV . . . . . . . . . . . . . . . . . . . . . . . 13

Quick tour - the TiVo app . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Quick tour - Accessibility features . . . . . . . . . . . . . . . . . . . . 17

Chapter 2: Finding & managing shows . . . . 19

Using the guide and mini-guide to find shows . . . . . . . . . 20

Searching, browsing, and more . . . . . . . . . . . . . . . . . . . . . 22

Recording by time or channel . . . . . . . . . . . . . . . . . . . . . . . 27

Creating WishList

®

searches . . . . . . . . . . . . . . . . . . . . . . . . 30

Managing recordings & OnePass . . . . . . . . . . . . . . . . . . . . 33

Setting OnePass & recording options . . . . . . . . . . . . . . . . 35

Chapter 3: Watching shows . . . . . . . . . . . . 41

Moving around with the status bar . . . . . . . . . . . . . . . . . . . 42

Getting information with the info banner . . . . . . . . . . . . . . 44

Watching shows on other TiVo boxes . . . . . . . . . . . . . . . . . 45

Chapter 4: Video on demand

& more . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Video on demand options . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Music, photos, apps, & games . . . . . . . . . . . . . . . . . . . . . . .52

Chapter 5: Settings . . . . . . . . . . . . . . . . . . . 53

Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Channel settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Remote, CableCARD, & device settings . . . . . . . . . . . . . . .63

Video settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Parental Controls settings . . . . . . . . . . . . . . . . . . . . . . . . . .71

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Account & system information . . . . . . . . . . . . . . . . . . . . . . .74

Restart or reset system . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Chapter 6: Troubleshooting . . . . . . . . . . . . 77

Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . 91

Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

FCC statement to the user . . . . . . . . . . . . . . . . . . . . . . . . . .95

Front panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

iv

Using this guide

Thank you for choosing a high-definition TiVo Roamio® (four­tuner TiVo Roamio, Roamio OTA, Roamio Plus, or Roamio Pro)
DVR. Throughout this guide, we’ll use the term “TiVo Roamio” to
refer to all models at once, regardless of your TV source (cable/
antenna). Features that are available only on a particular models
or TV source will be noted.

Getting started

1. Activate the TiVo® service. The TiVo service is what makes

your TiVo Roamio smart. It includes everything from your
show listings to SkipMode and OnePass searches. If you
haven’t yet activated your TiVo service, visit

tivo.com/

activate or call 1-877-367-8486.

TiVo service is required and is sold separately. No
functionality is represented or should be expected without a
paid subscription to the TiVo service.

2. Connect your TiVo Roamio. Use the Start Here poster to

connect the TiVo Roamio to your TV programming source,
your home network, and your television.

3. Complete Guided Setup. After connecting your TiVo

Roamio, follow the steps in on-screen Guided Setup. This
configures the TiVo Roamio for your home, and ensures you
have the latest product updates.

4. Take a tour! Once you’re done with Guided Setup, the Quick
tours in Chapter 1 of this guide will introduce you to the

great things you can do with your TiVo box.

5. Visit tivo.com/howto For the latest information on how to

use the features of your TiVo Roamio (including new features
as they become available), visit

tivo.com/howto.

6. Learn about accessibility features. Your TiVo Roamio is

equipped with assistive technologies for the vision- and
hearing-impaired. Learn more in Quick tour - Accessibility

features, or by visiting tivo.com/accessibility.

Basic terms

When we talk about the TiVo service, here are some terms you
should know:

Live TV. If you’re watching a show as it’s being broadcast,

you’re watching live TV. You can pause live TV for up to 30
minutes. When you resume watching, you’re “behind” live
TV. (You can always get to live TV by pressing the LIVE TV
button on your remote).

Streaming. With the TiVo Roamio, you can stream shows

from sources like Amazon, Netflix, and your cable company’s
video on demand service (if available). You can also stream
recordings to or from another TiVo DVR in your network.

v

Host. When your TiVo Roamio streams shows to another TiVo

DVR, your Roamio is a “host.”

Client. TiVo DVR receiving streaming shows is the “client.”

Your TiVo Roamio can be a client, too! When you stream
shows from another TiVo DVR to your Roamio, your Roamio is
a client.

Network Connection. Your TiVo Roamio can connect to your

home network through either a wireless or wired connection
(using either Ethernet or MoCA).

To get the most out of your TiVo experience, especially if you
want to stream shows, you must use a wired connection -­either Ethernet or MoCA. For more on MoCA (Multimedia
over Coax), see below. For more details on connecting your
Roamio to your home network, see the Start Here poster that
came with your TiVo box.

MoCA®. A MoCA (pronounced “Mocha,” like the chocolate-

flavored coffee drink!) connection is a great option if you
want a wired connection to your TiVo box but you don’t have
easy access to a wired Ethernet cable. MoCA delivers the
same high-speed network connection you get through an
Ethernet cable, but delivers it through your existing coax wire
(the wire you use to receive cable TV).* When you set up
MoCA in your home, your TiVo box will receive cable TV and
connect to your home network through that one cable!

And the best news? You can use your TiVo Roamio Plus or
Roamio Pro to turn on MoCA throughout your whole home
with nothing additional to buy! Just follow the instructions

you’ll find at

tivo.com/moca, and you’ll be ready to go in no

time.

* The four-tuner TiVo Roamio and the TiVo Roamio OTA each require a MoCA
Network Adapter to connect to a MoCA network. You can purchase the
adapter at tivo.com/store.)

TiVo service. If the TiVo Roamio is the body, the TiVo service

is the brains! The TiVo Roamio uses the program information
provided by the TiVo service to power the program guide,
allow you to search for shows, and more.

Tuners. A tuner is a device found inside DVRs, TVs, cable

boxes — anything designed to receive TV signals, including
the TiVo Roamio. A tuner picks one channel to display; it
“tunes” to that channel. Your TiVo Roamio Plus and Roamio
Pro have six tuners inside and can record up to six shows at
once. The four-tuner TiVo Roamio and the TiVo Roamio OTA
have four tuners inside. Pressing the LIVE TV button
while watching live TV will cycle through your tuners.

OTA. OTA refers to “over-the-air” programming, or a

television signal that you receive using an HD antenna. The
TiVo Roamio OTA receives its television signal this way.

CableCARD

™

decoder. A CableCARD decoder is required

for your TiVo Roamio Plus or Roamio Pro to receive cable
programming. The four-tuner TiVo Roamio can use a
CableCARD decoder or an over-the-air antenna to receive
programming. The TiVo Roamio OTA does not a support
CableCARD decoder; it can receive programming only from
an over-the-air antenna. TiVo Roamio boxes do not receive
analog channels. The TiVo Roamio Plus and Roamio Pro also

vi

do not receive over-the-air programming, and will not work
with an over-the-air antenna.

Most of the largest cable providers have “digital simulcast,”
which means they rebroadcast all of their analog channel
programming on digital channels as well. This means that all
or most programs available on analog channels are also
available on digital channels when a CableCARD is inserted.
Therefore, if your provider has “digital simulcast” and
rebroadcasts all of its programming in digital, you will not
miss any of your cable channel programming with a TiVo
Roamio Plus and Roamio Pro. If you are unsure whether your
cable operator's service provides all-digital or digital
simulcast of all analog programming, please contact your
provider. If you plan to relocate to a new area or change your
video service provider, please contact your new provider to
determine whether it offers all-digital or digital simulcast
service for all its analog programming. Note that certain
advanced and interactive digital cable services such as video­on-demand, a cable operator's enhanced program guide,
and data-enhanced television services may require the use of
a set-top box. For more information call your local cable
operator.

1

Quick tours

Quick tour - the TiVo Central® screen 2
Quick tour - My Shows 4
Quick tour - OnePass™ searches 8
Quick tour - SkipMode™ 10
Quick tour - QuickMode™ 11
Quick tour - Streaming videos 12
Quick tour - Watching live TV 13
Quick tour - the TiVo app 16
Quick tour - Accessibility features 17

2

Quick tours

1

Quick tour - the TiVo Central

®

screen

Your starting point - the TiVo Central screen

The TiVo Central screen is the starting point for just about everything you do with your TiVo
Roamio. From the TiVo Central screen, you can see a list of all your recorded shows and
streaming videos, find new shows to watch, explore great video on demand choices, and
more.

To get to the TiVo Central screen from live TV or any TiVo screen, just press the TiVo
button on your remote control.

The Video Window

The Video Window is located in the upper right corner of the TiVo Central screen and most
other TiVo menu screens, unless you choose to turn it off or temporarily hide it. The Video
Window continues playing the show you were watching when you entered the TiVo Central
screen.

Press PAUSE on your TiVo remote to pause the Video Window, and press PAUSE again
to resume playing.

To temporarily hide the Video Window, press SLOW on your TiVo remote. Press SLOW
again to restore the Video Window.

If you’d rather permanently turn off the Video Window, from the TiVo Central screen select
‘Settings & Messages,’ then ‘Settings,’ then ‘Displays,’ then ‘Video Window.’

Discovery Bar

The Discovery Bar is the bar of thumbnail images across the top of the TiVo Central screen
and many other TiVo menu screens. What you’ll see in the Discovery Bar depends on you!
Often, the Discovery Bar displays ideas for show you might like based on what shows you
record and mark as your favorites. For example, if you record the show “American Idol,” the

3

Quick tours

1

Discovery Bar might display thumbnails for other shows, like “So You Think You Can
Dance.” It all depends on what you’re interested in and what’s available to you.

The Discovery Bar also displays lots of other great viewing options: popular shows or sports
events that are playing on live TV, items from your My Shows list, TiVo Suggestions, new
video on demand shows, and more!

Press the UP arrow to move up to the Discovery Bar, then the LEFT and RIGHT arrows to
move around. Press SELECT on an image that interests you to open an information screen
about that item.

. . . and more!

From the TiVo Central screen, you can find shows, manage upcoming recordings and
OnePass searches, and explore a variety of apps available on your TiVo Roamio. You’ll learn
more about these options later in this guide, but remember — it all starts from TiVo Central.

4

Quick tours

1

Quick tour - My Shows

All of your recordings, streaming videos, and downloaded/transferred shows appear in the
My Shows list. To get to the My Shows list from any menu screen or from live TV, just press
the TiVo button twice. (Press it only once if you’re already on the TiVo Central screen.)

Highlight any title in My Shows (even a show that’s currently recording) and press PLAY to
play the show from the beginning, or to resume playing from where you left off.

Highlight a title and press the SELECT button to open an information screen, where you’ll
be able to play, delete, or get more information about the show. See Program details

screen to learn more.

To delete an individual show or a folder, highlight it and press the CLEAR button . If you
are deleting a OnePass folder that contains recordings, you will have the option to convert
the recordings to streaming videos. This option can be useful if you are trying to conserve
disk space. See Quick tour - OnePass™ searches to learn more about OnePass searches.

Available space

A small bar underneath the words “My Shows” on the My Shows screen lets you know how
much space you have available for new recordings on your TiVo Roamio. If you don’t want
to see the amount of space used, hide the bar by pressing the button on your TiVo
remote while viewing the My Shows screen.

Using My Shows categories

The left column of the My Shows list contains categories that help you quickly locate shows
in the list. Highlight a category in the left column to view shows only in that category; for
example, highlight “Kids” to view only kids’ shows, or “Movies” to view only movies.
Personalize your My Shows list by hiding certain categories or changing the category order.

1. Press the button and select ‘Show categories.’

When viewing the My
Shows list, use the CH UP/
DOWN button to jump an

entire page at a time.

5

Quick tours

1

2. Highlight a category you want to hide, and press SELECT to remove the check mark.

3. To change the order of the categories, highlight the one you want to move, press the

RIGHT arrow, and then use the UP and DOWN arrows to place the category where you
want it.

4. When you're happy with your list, press twice to return to the My Shows list.

Note: When the “Kids” category is turned on, kids shows and movies will appear only in

that category. (For example, you’ll find kids movies under “Kids,” not under “Movies.”)

My Shows folders

Shows are organized into folders, and a number in parentheses to the right of each folder
shows how many recordings it contains. In addition to folders for each OnePass search
you’ve created, you’ll also see the following folders:

• Streaming Movies Contains links to movies that are available to stream. See Quick tour

- Streaming videos to learn more.

• TiVo Suggestions If you have auto-recording of Suggestions turned on, any recorded
Suggestions appear here.

• WishList® searches If your WishList searches are set to auto-record, any matches will be
added to a WishList folder.

• Currently Unavailable Contains links to streaming videos you’ve chosen that are not
currently available from any of your video providers. When items become available, they
will be moved to the appropriate My Shows category.

• Recently Deleted Recordings Contains recently deleted recordings that are available
for recovery.

A show’s title may appear in more than one group. When you delete a show in one folder,
the title also disappears from any other group.

When you highlight the group
name and press the PLAY
button , all of the shows in the
group play in sequence,

beginning with the oldest.

6

Quick tours

1

Season selector

If a OnePass group contains more than one season and more than 30 episodes, a season
selector will be displayed at the top of the list. Use it to easily jump between seasons.

Progress bar

When you watch a OnePass recording, a progress bar will appear next to its title in the
OnePass folder. This can help you keep track of which episodes you’ve watched, and which
you haven’t. Note that the progress bar does not appear for streaming videos.

Sorting and filtering shows

You can view My Shows either alphabetically by title (from A to Z) or by date added. Press
the button to change how the list is sorted. Press it again to switch back.

When viewing a OnePass folder, press the button to sort by season, date, or newest to
oldest. Press the button to filter your OnePass views:

• My episodes Displays only episodes that match your OnePass options. For example, if
you set up your OnePass search to start at Season 3 and exclude episodes that require
purchase to view, only free episodes from Season 3 onward will be displayed. You can
watch or delete shows from this view.

• All episodes Displays all episodes, regardless of your OnePass options. For example,
even if your OnePass search starts at Season 3 and excludes episodes that require
purchase to view, this view will display all episodes in the series. You can watch episodes
from this list, but you can’t delete them.

• Recordings Displays only recordings included in your OnePass search. This view can be
helpful if you are trying to manage disk space.

In My Shows, available
streaming videos are marked
with a blue streaming icon:

Unavailable streaming vidoes are
marked witha grey icon: .

7

Quick tours

1

Program details screen

You can highlight any show in My Shows and press SELECT to see the program details
screen, which offers these options:

• Play (or Resume playing if you’re returning to a partially watched show).

• Delete now (or Stop recording if recording is in progress).

• Related videos Watch YouTube™ videos related to the show and more.

• Explore this show Find details about the show, including information about upcoming
episodes and cast members.

• More options Choose how long to keep a recording (by default, recordings are saved
until space is needed for new ones), view upcoming episodes or broadcasts of a show or
movie, or get/modify a OnePass search.

8

Quick tours

1

Quick tour - OnePass

™

searches

OnePass, which replaces Season Pass® recordings, gathers all episodes of a series available
anywhere and adds them right to your My Shows list to watch instantly. If an episode isn’t

available on TV or on demand, a OnePass search fills in the gaps with episodes from
streaming video providers like Netflix, Amazon Prime, and more. Forget about knowing
when a show will be airing or wondering which streaming video service has it available: the
TiVo Service does it for you, so you can start watching right away!

And here’s even better news: streaming videos don’t take up any disk space! So when your
OnePass includes streaming videos, you get more choices without having to worry about
saving space for other recordings.

To create a OnePass search, find a series you want to watch, then choose ‘Create a
OnePass.

’ A OnePass folder for the series will be instantly created in My Shows and all

available episodes will be added.

To learn more about sorting and filtering a OnePass folder in My Shows, see My Shows

folders and Sorting and filtering shows. For common questions about OnePass, see the
Troubleshooting chapter.

Note: OnePass searches work best when your video provider list is up to date, with as many

providers as possible selected. For more information, see My video providers.

OnePass options

When you create a OnePass search, you can choose options that will give you exactly the
results you want. Just highlight ‘Create a OnePass,’ then press the RIGHT arrow and select
‘Options.

’ You can also change the options of any existing OnePass by going to the

OnePass Manager. See Using the OnePass Manager for more information. Options include:

Include Choose to include recordings, streaming videos (from sources like Amazon Prime,

Hulu, and Netflix), or both in your OnePass results. Including streaming videos in your
OnePass will give you the best results, and streaming videos don’t take up any disk space!

9

Quick tours

1

Start from Want to watch from the beginning? Choose Season 1. Just need to catch up?

Choose a different season. Only want new episodes? Choose ‘New episodes only.’

Rent or buy: Decide whether to include episodes that need to be purchased before

viewing. (The TiVo Service will not purchase the items for you; you will have the option to
purchase them at the time of viewing.)

If your OnePass search includes recordings, the following options are also available:

Record Skip reruns or watch them all? Choose ‘New only’ to avoid reruns, or ‘re-runs’ to get

every episode.

Channel Choose the channel on which to record the show, when more than one channel is

available.

Get in HD When you set the ‘Channel

’ setting (above) to ‘All,’ you can choose how often to

get the HD version of a show: always, never, or if possible. Note that if you choose ‘always

’

and a show is not available in HD, it won’t be recorded. Likewise, if you choose ‘never

’ and

a show is only available in HD, it won’t be recorded.

Keep At Most Set the maximum number of recordings to be saved.

Keep Until Choose how long to keep a recording (or each episode of a repeating

recording). ‘Space needed’ is the default setting, or choose ‘Until I delete’ and your TiVo
box won’t delete this episode to record something new.

Start Recording Start recording up to ten minutes before a show is scheduled to begin.

(This option is available only before recording starts.)

Stop Recording Set a recording to continue — for a few minutes or up to three hours —

after it’s scheduled to end. You can change this setting when you set up the recording, or
while the recording is in progress.

You can cancel the recording of any episode in a OnePass by highlighting the title in the To
Do List and pressing the CLEAR button . You can delete the entire OnePass or change
its options using the OnePass Manager (see Using the OnePass Manager for more info).

10

Quick tours

1

Quick tour - SkipMode

™

With the touch of a button, skip to the end of a commercial break and resume watching
instantly.

The SkipMode feature is available only on certain recorded shows; we hope to make it
available for the most popular shows on the most popular channels watched by TiVo
subscribers. That means you’ll find SkipMode availability on many shows that you record
between 4:30 p.m. and midnight (or 12:30 a.m. on major networks) on the most widely­watched channels.

A few minutes after the show has finished recording, you’ll see a icon next to the title
in My Shows. That means it’s ready for skipping!

1. Choose a recorded show with the icon visible.

2. When you get to the end of a show segment, press the button or CHANNEL UP on

your remote.

3. Voilà! You’re at the beginning of the next segment.

4. At any time during the show, CHANNEL UP takes you to the next show segment. For

instance, want to skip the judging on your favorite reality show competition (like The
Voice or Dancing with the Stars)? Just press CHANNEL UP when the judging starts.
You’ll skip past the judging and through the next commercial break. Your show will start
playing at the beginning of the next segment.

5. To skip back to the beginning of a previous show segment, press CHANNEL DOWN.

Want to know more about how the SkipMode feature works? See How does it work? in the

Troubleshooting chapter.

Happy skipping!

11

Quick tours

1

Quick tour - QuickMode

™

It’s not fast-forward, it’s QuickMode! QuickMode lets you watch a show 30% faster, while
also letting you hear what everyone is saying.

QuickMode is available while you’re watching a recorded show, or if you’re “behind” live
TV (for instance, if you have rewound a show that’s airing live). Here’s how to use it:

1. While watching a recorded show, press the PLAY button on your remote to bring up the

status bar.

2. Press SELECT to start Quick Mode.

3. When you’re finished watching in QuickMode, press SELECT again to resume watching

at normal speed.

With QuickMode, you get the speed of fast-forward, without missing any of the details.

12

Quick tours

1

Quick tour - Streaming videos

When you look for movies or individual episodes of series using the TiVo menus, your
options include videos available to stream from all of your video providers -- no need to
switch to a different app! When you find a streaming video, choose ‘Watch now

’ to watch it

instantly.

Don’t have time to watch it now? Rather than search for it again later, add a link to the video
directly to My Shows, so it’ll be there waiting when you’re ready. Just choose ‘Add this
streaming video.

’

Currently available streaming movies are added to My Shows in the ‘Movies

’ category or to

the ‘Streaming Movies

’ folder in the ‘All’ category. Available TV shows are added to the ‘TV

Series

’ category.

If a streaming video is currently unavailable from any of your video providers, it’s added to
the ‘Currently Unavailable

’ group at the bottom of My Shows. When the video becomes

available, it will automatically be added to the appropriate My Shows category or folder.

Want to add a specific episode
from a series? From the series
information page, choose

‘Episode Guide’ and then select the

episode you want to watch. Choose

‘Add this streaming video’ to add it to

your My Shows list.

13

Quick tours

1

Quick tour - Watching live TV

When you’re watching a show as it’s broadcast, you’re watching live TV. Press the LIVE TV

button to go to live TV from any TiVo screen.

Moving around in time

1. First, press the PAUSE button. You can pause live TV for up to 30 minutes.

When you pause live TV, you see a status
bar showing a one-hour period. The

green segment shows the portion of the
hour that has been saved by your TiVo Roamio. The white line marks your current point
in time. When the white line is back in the green segment, you’re “behind” live TV.

2. Press PLAY to continue watching the show. Next, press REWIND and the show

rewinds. Press REWIND a second time to rewind faster, and a third time to go at triple
speed. Press PLAY at any time to return to normal speed.

3. Press PAUSE again, and, with the show paused, press FAST FORWARD to move a

small step forward. Press REWIND to move a small step back. Press PLAY to resume
watching at normal speed.

4. Press the REPLAY

®

button. The show jumps back 8 seconds — useful for when you

miss a great sports play or a bit of dialog, or for when you fast forward too far.

5. Press REPLAY again, then immediately press SLOW to see your own slow-motion

replay.

6. Press the ADVANCE

®

button. You’ll instantly move forward 30 seconds.

7. Press and hold the ADVANCE button and presto! You’re caught up to live TV.

Before you begin, take a few
moments to make sure the TiVo

Roamio’s video settings are
optimized for your TV. From the TiVo
Central screen, select ‘Settings &
Messages’, then ‘Settings’, then
‘Video.’ See Video settings for more
details.

You can customize the

ADVANCE button on the

remote. See Remote control

settings for information.

14

Quick tours

1

8. Press and hold the REPLAY button to skip back to the beginning of the saved

portion.

Changing channels

To move one channel at a time, press CH UP/DOWN on the TiVo remote.

To go to a specific channel, use the numbers on your remote control, then press ENTER. (If
you don’t press ENTER, the channel changes automatically after a few seconds.) To jump
back to the previous channel on the same tuner, press ENTER again.

Tired of channel surfing? Press GUIDE to display the program guide. Highlight any show
and press SELECT. If the show is currently on, the channel changes. If the show is on later,
you’ll see options to record it. Learn more in Using the guide and mini-guide to find shows.

Watching multiple shows at once

Your TiVo Roamio can watch (and record!) multiple shows at the same time -- up to six on
the TiVo Roamio Plus and Roamio Pro, and up to four on the TiVo four-tuner TiVo Roamio
and TiVo Roamio OTA. Go ahead, try it:

1. First, press PAUSE to pause the live TV show you’re watching. Let’s call the tuner

you’re watching “Tuner 1.”

2. Press LIVE TV to switch to the next tuner, “Tuner 2.” Whenever you press LIVE TV,

you’ll switch to the next tuner in line.

Note: You may see the same channel on more than one tuner.

3. Change the channel if you like, watch the new show for a few moments, then press LIVE

TV again to switch to Tuner 3.

4. Change the channel, watch for a few moments, then press PAUSE.

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Quick tours

1

5. Press LIVE TV again to switch to Tuner 4. Again, change the channel, watch for a few

moments, then press PAUSE.

6. Press LIVE TV once more to switch to Tuner 1. Notice that the first show you were

watching is still paused. Press PLAY (or PAUSE again) to continue watching the show.

7. Press LIVE TV to switch to Tuner 2. Because you didn’t pause this show, it’s still playing.

Press REWIND to watch the part of the show you missed. Press PLAY to start playing.

8. Continue pressing LIVE TV to cycle through the rest of the tuners, and back to Tuner 1.

Shows you that paused are still paused; shows you were watching are still playing. You
can rewind them to catch what you missed!

Recording the show you’re watching

You can always record the show you’re watching by pressing RECORD . Then select
‘Record this showing.’ Select ‘OnePass & other options’ or ‘Explore this show’ for more
choices.

Recording the saved portion

Up to 30 minutes of the current channel’s broadcast is always being saved, even when
you’re not recording. When you change channels, the TiVo Roamio clears the saved portion
on the tuner you’re watching and starts saving again on the new channel. So, if the saved
portion is important to you, either record the program or don’t change the channel.

To record the saved portion in addition to the rest of the program, choose ‘Record this
showing.’

Stopping a recording

You can stop any recording in either of two ways: press the RECORD button while watching
live TV, then choose ‘Stop the current recording.’ Or, from the My Shows list, chose a title
that’s currently recording, then choose ‘Modify recording,’ then ‘Stop recording.’

16

Quick tours

1

Quick tour - the TiVo app

Easily stream or transfer recordings to your mobile device using the
TiVo app! (Bonus: The TiVo app also lets you schedule recordings,
control live TV, search for shows, and more!) Download the free TiVo
app from the App Store or Google Play.

For step-by-step instructions, go to

tivo.com/howto and explore the

“Use mobile & web apps” section.

Note: To stream/transfer shows from the four-tuner TiVo Roamio and the TiVo Roamio

OTA, a TiVo Stream device is required. For more information, visit

tivo.com/stream.

17

Quick tours

1

Quick tour - Accessibility features

Visit tivo.com/accessibility for a remote control map and version of this guide optimized for
visually-impaired users.

Your TiVo box is ready to help vision- and hearing-impaired users get the most out of the
TiVo experience.

Vision

Find and enjoy your favorite shows with a few clicks of your remote control.

• Turn the screen reader on or off by pressing the A button on your TiVo remote control
for two seconds.

To adjust the volume of the screen reader, use the VOLUME button on your remote ­the long oval shaped button on the left between the arrow circle and the Pause circle.
Or, if it is hard to heard the screen reader because of audio from the video being
watched, pause the video by pressing PAUSE - the round button in the center of your
remote.

Turn the screen reader off temporarily by pressing the A button quickly. Note that this
function does not work on the My Shows screen or when using the Guide.

• Turn on Audio Description, when available, by pressing the C button - the second from
the right in the line of buttons between the PAUSE circle and the number pad on your
remote - for two seconds. This will change the audio track of the show to the secondary
audio track, which is often the Audio Description track. Note that:

• If there are multiple audio tracks, pressing the C button for two seconds will cycle

through all available tracks.

• This function will not work if any overlays are present (like the Info Banner that

appears over the video when you change channels, or the TrickPlay bar that appears

18

Quick tours

1

when you pause, fast forward, or rewind video). If you press and hold C but get no
response, try pressing CLEAR - the leftmost button on the bottom row of your
remote - to clear any overlays. Then press and hold C again.

Hearing

Enjoy your favorite shows with easy-to-access Closed Captioning.

• Turn Closed Captioning on or off by pressing the B button on your remote control for
two seconds.

• Turn Closed Captioning on or off from the Info Banner. Just press the INFO button on
your remote control and select the Closed Caption icon

2

Finding & managing

shows

Using the guide and mini-guide to find shows 20
Searching, browsing, and more 22
Recording by time or channel 27
Creating WishList® searches 30
Managing recordings & OnePass 33
Setting OnePass & recording options 35

20

Finding & managing shows

2

Using the guide and mini-guide to find
shows

The on-screen program guide displays up to two weeks of TV programming at the touch of
a button — the GUIDE button on your TiVo remote. You can choose to display the guide as
a grid, or use the TiVo Live Guide (shown here). When you’re viewing the guide, press
the button to display Guide Options and choose the view you want.

The mini-guide is a smaller version of the program guide. It shows you what’s coming up on
the channel you’re watching and the next two channels. Press SELECT while watching live
TV to bring up the mini-guide.

In the grid guide, TiVo Live Guide, and mini guide, new shows are marked with a NEW icon.
Shows that are currently recording have a red circle icon next to the title, while shows that
are scheduled to record are marked with a check mark (for individual shows) or double
check mark (for OnePass searches).

To move around in the guides (TiVo Live Guide, grid guide, or mini-guide):

• Press FAST FORWARD to move the displayed time ahead one half-hour at a time, or
press REWIND to move it backward.

• Press ADVANCE

®

to jump 24 hours ahead, or REPLAY® to jump 24 hours back.

• Press SELECT on a show in progress, and the channel changes to that show. Press
RECORD to record it.

• Press SELECT on an upcoming show, and you’ll see a screen with recording options. Set
up your recording or press LEFT to go back to the guide.

• Don’t see what you’re looking for? Press ENTER while viewing the full program guide to
jump directly to the Search screen.

Channels & shows
currently airing

Upcoming shows on the
selected channel

Date & time Show description

TiVo Live Guide

Mini-Guide

Current channel &
next two channels

Upcoming shows

Show title

Date & time

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Finding & managing shows

2

Choosing channels for the guide

You can use the Guide Options screen to choose which channels to display in the guide.

All Display all channels available from your service provider, even channels you don’t

receive.

My Channels Display only the channels that are checked in the Channel List

(recommended).

Favorites Display only the channels you rated as your favorites in the Channel List. See Your

channel list for more information on the Channels List.

Getting more options

If you want to learn more about a show, create a OnePass, view upcoming episodes or
more, select ‘OnePass & other options.’

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Finding & managing shows

2

Searching, browsing, and more

You can find shows to watch or record by searching, browsing, or asking for
recommendations!

Searching for shows (and more!)

Search by show title, episode title, show description, or person name (actor, director, etc.).
The TiVo service searches upcoming TV shows and movies, streaming videos (from sources
like Hulu, Netflix, and Amazon), and video on demand from your cable provider (if available)
all at the same time. You can even search for a particular channel by its network name or call
sign (e.g., NBC or ESPN).

1. From the TiVo Central

®

screen, select ‘Find TV, Movies, & Videos,’ then choose

‘Search.’

2. Use the letter grid to spell out the title, person, or word you’re looking for. Press the

arrow buttons to move around, then press SELECT on each letter you want. As you
select letters, a list of possible matches sorted by popularity appears on the right. For
example, if you enter the letters HOW, you might see matches for the TV show “How I
Met Your Mother,” the video on demand movie “How To Lose A Guy In Ten Days,” and
the director Ron Howard. Results are sorted by popularity, with better matches higher in
the list.

3. Keep selecting letters until you see what you’re searching for. If you make a mistake, you

can press CLEAR to erase everything, or REWIND to erase one letter at a time. Insert
a space by pressing FAST FORWARD .

4. Use the RIGHT arrow to highlight the show or person name, and press SELECT to view

the information screen.

5. For a show, select ‘Get this show’ to record the next showing or to set up a OnePass.

From the information screen, you can also view upcoming episodes or an episode
guide, learn more about cast members, and access bonus features!

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Finding & managing shows

2

Browsing TV & movies

Browse specific categories of TV shows and movies, including what to watch right now!

From the TiVo Central screen, select ‘Find TV, Movies, & Videos,’ then choose ‘Browse TV &
Movies.’ You’ll be able to browse for shows using any of the following:

New & Notable Browse a rotating selection of shows and movies that are timely,

trendy, or just plain fun.

Box Sets See all of the movies in your favorite franchises together in one place.

Collections Browse shows that are grouped by related subject matter, like holiday

movies or trendy topics.

Movies Browse movies that are available either on channels you receive or from video

on demand.

TV Browse upcoming TV shows that are available either on channels you receive or from

video on demand.

Sports Browse upcoming sporting events that are available either on channels you

receive or from video on demand.

Press the button on your
remote to filter the type of
shows displayed in your results:
choose from 'All,' 'Available,'

and 'Free.'

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Finding & managing shows

2

Recommended shows

With all the programming available to your TiVo® Roamio, sometimes you might want some
recommendations. The TiVo service is here to help: What to Watch Now, the Discovery Bar,
and TiVo Suggestions put a variety of recommendations at your fingertips.

What to Watch Now

Here’s your shortcut to finding something great to watch. With “What to Watch Now,” your
TiVo Roamio helps you sort through your options by showing which popular shows,
personal favorites and sporting events are now playing—so you’ll never have to surf
channels again. Just select ‘What to Watch Now’ from the TiVo Central screen or from the
bottom of the “All” category in your My Shows list to get started.

The Discovery Bar

The Discovery Bar appears at the top of most TiVo screens. What you’ll see in the Discovery
Bar depends on you! Often, the Discovery Bar displays ideas for show you might like based
on what shows you record and mark as your favorites. For example, if you record the show
“American Idol,” the Discovery Bar might display thumbnails for other shows, like “So You
Think You Can Dance.” It all depends on what you’re interested in and what’s available to
you.

The Discovery Bar is also displays lots of other great viewing options: popular shows or
sports events that are playing on live TV, items from your My Shows list, TiVo Suggestions,
new video on demand shows, and more!

You can customize what appears in the Discovery Bar by going to ‘Settings & Messages,’
then ‘Displays,’ then ‘Customize Discovery Bar.’

What to Watch Now on TiVo Central

What to Watch Now in My Shows

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Finding & managing shows

2

TiVo Suggestions

You can rate any show — whether it’s live, recorded, or listed in the program guide — by
pressing the THUMBS UP or THUMBS DOWN button on your remote. You can give
a show up to three Thumbs Up (great!) or three Thumbs Down (terrible!).

TiVo Suggestions uses these ratings to create a list of shows you might like. The more
shows you rate over time, the better TiVo Suggestions will get at finding interesting shows
for you.

Auto-recording TiVo Suggestions

When your TiVo box has available space, it automatically records TiVo Suggestions. But you
don’t ever need to worry about recorded Suggestions taking up space — here’s why:

• TiVo Suggestions never replace shows you record, or prevent your shows from being
recorded.

• TiVo Suggestions are always the first shows deleted to make room for your recordings.

If you’d prefer not to record TiVo Suggestions automatically, you can turn them off. From
the TiVo Central screen choose ‘Settings & Messages,’ then ‘Settings,’ then ‘Recording,’
then ‘TiVo Suggestions.’

On the TiVo Suggestions screen, choose ‘No, don’t record TiVo Suggestions.’ You can still
see the TiVo Suggestions list and choose to record individual shows.

You can also use the THUMBS
UP button to mark any video

provider (like Amazon),
category (like sports or cooking), or
collection (like award-winning movies
or holiday shows) as a favorite.

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Finding & managing shows

2

Watching TiVo Suggestions

Want to see what TiVo Suggestions are ready to watch? Here’s how to find them:

• TiVo Suggestions appears as a category in the left column of the categorized My Shows
list. Highlight it to see all of your recorded Suggestions.

• Alternatively, when you select a category in My Shows, you'll find a Suggestions folder
for that category. For example, in the TV Series category, you'll find a TiVo Suggestions
folder that contains only suggestions for TV series.

Viewing the upcoming Suggestions list

To review the list of upcoming TiVo Suggestions, choose ‘Find TV, Movies, & Videos,’ then
‘Browse TV & Movies,’ then ‘TV,’ then ‘Suggestions.’

To make sure a show records, highlight it and press SELECT on your remote. You can also
use THUMBS UP or THUMBS DOWN to rate shows in this list and improve future
recommendations.

To display a list of all shows that you’ve rated, while viewing the upcoming TiVo
Suggestions screen, press ENTER on your remote to see the Review Thumbs screen. Then,
highlight a show and use the THUMBS UP and THUMBS DOWN buttons on your remote to
change its rating.

Any time you choose to record
a show, it automatically gets
one Thumbs Up.

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Finding & managing shows

2

Recording by time or channel

It’s easy to find shows by browsing by time or channel. From the TiVo Central screen,
choose ‘Manage Recordings & OnePass.’ From there, you can set up a manual recording
for a specific date/time, look for something to watch a particular time, or browse the shows
on a particular channel.

Manually record time/channel

Schedule a recording on a specific channel at a specific time.

1. Select ‘Set Up a Manual Recording.’

2. Choose the frequency of the recording, using the UP/DOWN arrows to select ‘Once’ or

‘Repeat,’ then press the RIGHT arrow.

3. Choose the day(s) for the recording, using the UP/DOWN arrows to change the current

selection. If you chose ‘Repeat,’ you can choose to repeat the recording on a specified
day of the week (‘Every Tuesday’) or several times a week (‘Every M – F’ or ‘Every Day’).

4. Press the RIGHT arrow and choose a channel using the UP/DOWN arrows (or by

entering a number with the remote, then pressing ENTER).

5. Press the RIGHT arrow and set the hour, minute, and am/pm for the start and stop time,

using the UP/DOWN arrows to change the current selection.

6. Press the RIGHT arrow or SELECT.

7. You'll see a confirmation screen. The TiVo DVR shows a ‘best guess’ show title based on

guide listings for that time and channel. Select ‘Record this showing’ (or ‘Create
repeating recording’).

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Finding & managing shows

2

Find by time

Browse shows on a specified day and time. You can filter the list to see only shows in a
particular category. For example, you can browse all movies airing on Saturday night.

1. Choose ‘Find by Time.’

2. If you want to limit your search to a particular category or set of channels (for instance,

HD shows or your favorite channels, use the arrow buttons to highlight an option (for
example, Movies), then press SELECT. If you don't want to limit your search, select ‘All
channels.’

3. Press the UP/DOWN arrows to select the date you want to see, then press the RIGHT

arrow to move to the time column, and press the UP/DOWN arrows to select a time.

4. Press SELECT to see the list of shows without leaving the time selector, or press the

RIGHT arrow to see the list of shows and move to the list.

5. Highlight the show you want to record and press SELECT to schedule your recording.

Find by channel

Browse through shows airing on a particular channel. You can start with all channels, or just
your favorites.

1. Choose ‘Browse by Channel.’

2. Choose either “All Channels,” which includes all the channels you receive, or “Favorite

Channels,” which includes just the channels you have selected as your favorites. (For
information on selecting favorite channels, see Customizing your channel list.)

3. Press the UP/DOWN arrows to select the date you want to see, then press RIGHT arrow

to move to the channel column.

29

Finding & managing shows

2

4. Press the UP/DOWN arrows to select a channel. (You can also use the numbers on the

remote to enter a channel, then press ENTER.)

5. Press SELECT to see the list of shows without leaving the channel selector, or press the

RIGHT arrow to see the list of shows and move to the list.

6. Highlight the show you want to record and press SELECT to schedule your recording.

30

Finding & managing shows

2

Creating WishList

®

searches

A WishList search finds shows that match your search criteria on any channel you receive —
and it keeps on searching for as long as you keep the WishList search.

You can search for something specific by creating a WishList search with multiple criteria:
for instance, you might create a WishList search for actor George Clooney, category
Movies, and sub-category Action. This WishList search would find action movies starring
George Clooney.

You can even use WishList searches to find something very specific. For example, the
Keyword GIANTS with category Football would find Giants football games, but not Giants
baseball games.

If you choose to auto-record matches to your WishList search, you’ll find any recorded
matches in your My Shows list.

Creating a WishList search

Creating a WishList search is simple:

1. From the TiVo Central screen, choose ‘Find TV, Movies, & Videos,’ then ‘WishList

Searches.’

2. Select ‘My WishLists,’ then ‘Create a new WishList Search.’

3. Next, start choosing criteria for your WishList search. You can choose any or all of the

following:

Keyword Search for shows with specific words in the show or episode title, description,

actor, director, year, or category.

Title Keyword Search for shows with specific words in the show or episode title.

Actor Search for shows with your favorite actor.

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Finding & managing shows

2

Director Search for shows by a specific director.

Category Search for specific categories and sub-categories of shows (for example,

action movies or nature documentaries).

4. After entering your initial search criteria, you’ll return to the Create WishList Search

screen. Continue adding as many search criteria to your WishList search as you like. For
instance, you could create a WishList search like this:

• Keyword: Pirate

• Actor: Johnny Depp

• Category: Movies

Your results would include only pirate movies starring Johnny Depp.

5. When you’re finished entering search criteria, select ‘Done creating this WishList

Search.’

After you’ve created the WishList search, your TiVo box will automatically record any shows
matching your search, unless you decide to turn the auto-recording feature off. Each auto­recording WishList Search and its upcoming recordings are marked with in To Do List
and the OnePass Manager.

Managing your WishList searches

To view or edit a WishList, included turning off auto-recording, select the WishList. Then
choose ‘WishList Info,’ ‘Upcoming,’ or ‘Conflicts.’

WishList info

• WishList options Modify or delete the WishList search.

• Name this WishList Change the name of the WishList search.

Not all actor or director names
may be listed. To search for a

name that is not on the list, enter
the name in the format: LAST NAME,
FIRST NAME. (You must match the
spelling of the name exactly, and you
must use a comma).

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Finding & managing shows

2

• Modify recording options Change auto-record settings, choose the whether to
record repeats and how many shows to keep, and more.

• Don’t auto-record shows/Auto-record shows Choose whether your TiVo DVR will
automatically record any shows matching your WishList search criteria until you
modify or delete the WishList search.

Upcoming

See a list of upcoming episodes that match your search criteria.

Conflicts

See a list of shows that can’t be recorded because they conflict with other shows scheduled
to be recorded at the same time. If you want to be sure that all matching shows are
recorded, give the auto-recording WishList search a high priority in the OnePass Manager.
See Using the OnePass Manager for details.

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Finding & managing shows

2

Managing recordings & OnePass

The To Do List shows all your scheduled recordings and lets you change recording options
or cancel recordings. The OnePass Manager prioritizes all your repeating recordings and
lets you manage conflicts and set options.

Using the To Do List

To view the To Do List, choose ‘Manage Recordings & OnePass’ from the TiVo Central
screen, then choose ‘To Do List.’

You’ll see a list of all shows scheduled to record in the next two weeks or so. Press SELECT
on any show to see available options.

Canceling a Recording

To cancel a recording, just highlight the show title on the To Do List and press CLEAR.

Viewing recording history

Choose ‘View Recording History’ on the To Do List if you’re curious why a particular show
was not recorded, why it’s not scheduled to record, or when a recording was deleted from
your My Shows list. The Recording History is organized by date; use the UP/DOWN arrows
to browse the shows in the list. Select the show’s title for more information about it.

Note: A show will not be recorded if it appeared in your My Shows list or To Do List in the

previous 28 days.

Using the OnePass Manager

OnePass searches and auto-recording WishList searches are prioritized by the order in
which you set them up: the first has highest priority, and so on.

In the To Do List, individual
recordings are marked with a
single check mark:

OnePass

®

recordings and manual
repeating recordings are marked with
a double check mark:

Auto-recording WishList

®

searches

are marked with a star:

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Finding & managing shows

2

To view the OnePass Manager, choose ‘Manage Recordings & OnePass’ from the TiVo
Central screen, then choose ‘OnePass Manager.’

Prioritizing your OnePass searches and WishList searches is important in case of recording
conflicts (when too many shows are scheduled to record at the same time). Because your
TiVo

®

Roamio has multiple tuners, and because OnePass searches work best when you
include streaming videos, recording conflicts should be minimized. However, on the four­tuner TiVo Roamio and the TiVo Roamio OTA, when more than four shows are scheduled to
record at the same time, the four with the highest priorities are recorded. On the TiVo
Roamio Plus or Roamio Pro, when more than six shows are scheduled to record at the same
time, the six with the highest priorities are recorded.

Use the UP/DOWN arrows to highlight a repeating recording, and press RIGHT to highlight
the arrows to the right of the title, then use the UP/DOWN arrows to move the selected title
up or down in the list.

Editing a repeating recording

You can also use the OnePass Manager to view and change OnePass options, modify
recording options (if available), view upcoming episodes, or cancel a OnePass or auto­recording WishList search. Highlight the show title and press SELECT to view available
options.

Using the Download Manager

The Download Manager lets you set options and priorities for all web videos/video
podcasts recordings. To view the Download Manager, choose ‘Manage Recordings &
OnePass’ from the TiVo Central screen, then choose then ‘Download Manager.’

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Finding & managing shows

2

Setting OnePass & recording options

Setting default recording options

Default OnePass and recording options apply to all OnePass searches you set up, and all
shows you record that are not part of a OnePass. You can change the default values at any
time. Here’s how:

1. From the TiVo Central screen, select ‘Settings & Messages,’ then ‘Settings,’ and then

‘Recording.’

2. Choose ‘Default OnePass & Recording Options.’

Options include:

Include Choose to include recordings, streaming videos (from sources like Amazon and

Netflix), or both in your OnePass results. Remember, streaming videos don’t take up any
disk space. (OnePass only.)

Rent or buy: Decide whether to include episodes that need to be purchased before

viewing. Note that the TiVo Service will not purchase the items for you; you will have the
option to purchase them at the time of viewing. (OnePass only.)

Record Skip reruns or watch them all? Choose ‘New only’ to avoid reruns, or ‘re-runs’ to get

every episode. (Recordings only.)

Channel Choose the channel on which to record the show, when more than one channel is

available. (Recordings only.)

Get in HD When you set the ‘Channel

’ setting (above) to ‘All,’ you can choose how often to

get the HD version of a show: always, never, or if possible. Note that if you choose ‘always

’

and a show is not available in HD, it won’t be recorded. Likewise, if you choose ‘never

’ and

a show is only available in HD, it won’t be recorded. (Recordings only.)

Keep At Most Set the maximum number of recordings to be saved. (Recordings only.)

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Finding & managing shows

2

Start Recording Start recording up to ten minutes before a show is scheduled to begin.

(Recordings only; available only before recording starts.)

Stop Recording Set a recording to continue — for a few minutes or up to three hours —

after it’s scheduled to end. You can change this setting when you set up the recording, or
while the recording is in progress. (Recordings only.)

Setting more options

Default recording and OnePass options apply to all OnePass searches and individual
recordings; however, you can also further customize each recording or OnePass, so you
always get the results you want. You can set per-OnePass or per-show options when you
first schedule a OnePass or individual recording, or by selecting a show from the To Do List
or the OnePass manager. To view or change recording options:

1. On the show’s information screen, select ‘Get this show’ and then highlight either

‘Create a OnePass’ or ‘Record next episode.’ Then press the RIGHT arrow to highlight
‘Options’ and press SELECT.

2. On the options screen, use the UP/DOWN arrows to highlight an option, then the

RIGHT and LEFT arrows to change the setting.

3. When you’re finished, press SELECT or highlight ‘Use these options.’

Options include:

Include Choose to include recordings, streaming videos (from sources like Amazon, Hulu,

and Netflix), or both in your OnePass results. Remember, streaming videos don’t take up
any disk space. (OnePass only.)

Start from Want to watch from the beginning? Choose Season 1. Just need to catch up?

Choose a different season. Only want new episodes? Choose ‘New episodes only.’
(OnePass only.)

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Finding & managing shows

2

Rent or buy: Decide whether to include episodes that need to be purchased before

viewing in your OnePass results. (The TiVo Service will not purchase the items for you; you
will have the option to purchase them at the time of viewing.) (OnePass only.)

Record Skip reruns or watch them all? Choose ‘New only’ to avoid reruns, or ‘re-runs’ to get

every episode. (Single recording or OnePass with recordings.)

Channel Choose the channel on which to record the show, when more than one channel is

available. (Single recording or OnePass with recordings.)

Get in HD When you set the ‘Channel

’ setting (above) to ‘All,’ you can choose how often to

get the HD version of a show: always, never, or if possible. Note that if you choose ‘always

’

and a show is not available in HD, it won’t be recorded. Likewise, if you choose ‘never

’ and

a show is only available in HD, it won’t be recorded. (Single recording or OnePass with
recordings.)

Keep At Most Set the maximum number of recordings to be saved. (Single recording or

OnePass with recordings.)

Keep Until Choose how long to keep a recording (or each episode of a repeating

recording). ‘Space needed’ is the default setting, or choose ‘Until I delete’ and your TiVo
boxRoamio won’t delete this episode to record something new. (Single recording or
OnePass with recordings.)

Start Recording Start recording up to ten minutes before a show is scheduled to begin.

(This option is available only before recording starts.) (Single recording or OnePass with
recordings.)

Stop Recording Set a recording to continue — for a few minutes or up to three hours —

after it’s scheduled to end. You can change this setting when you set up the recording, or
while the recording is in progress. (Single recording or OnePass with recordings.)

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Finding & managing shows

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Recording with Overlap Protection

Being able to record multiple programs at the same time doesn’t eliminate all possible
recording conflicts. The Overlap Protection feature gives you additional options for dealing
with recording conflicts when they occur.

If Overlap Protection is turned off, when two shows are scheduled to record on the same
tuner but overlap by a few minutes (for example, one program ends at 8:33, while the next
program begins at 8:30), the lower priority recording is cancelled. But with Overlap
Protection turned on, the TiVo DVR simply clips the lower priority recording by just enough
minutes to allow both programs to record.

Overlap Protection works by determining the priority of each program scheduled to record.
For repeating recordings, it uses the OnePass Manager to learn which programs have
higher or lower priorities (see Using the OnePass Manager). One-time recordings are not
listed on the OnePass Manager; these individual recordings that you schedule receive the
highest priority. The most recent individual recording that you requested always has the
highest priority. (TiVo Suggestions always have the lowest priority.)

When scheduling new recordings, the TiVo Roamio notifies you of any recording conflict
and gives you options for resolving it. If Overlap Protection is on, your options include
clipping the lower priority program.

Overlap Protection is a global setting, not a show-specific choice. To set your Overlap
Protection preference, from the TiVo Central screen, choose ‘Settings & Messages,’ then
‘Settings,’ then ‘Recording,’ then ‘Overlap Protection.’

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Finding & managing shows

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Extending live recordings

Live events (like sporting events and awards shows) often run past their scheduled end time.
When the Extend Live Recordings setting is turned on, the TiVo Roamio will remind you to
add extra time when you set up a recording of a live event.

Extend Live Recordings is a global setting, not a show-specific choice. To set your Extend
Live Recording preference, from the TiVo Central screen, choose ‘Settings & Messages,’
then ‘Settings,’ then ‘Recording,’ then ‘Extend Live Recordings.’

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Finding & managing shows

2

3

Watching shows

Moving around with the status bar 42

Getting information with the info banner 44

Watching shows on other TiVo boxes 45

42

Watching shows

3

Moving around with the status bar

In general, watching shows works the same whether you’re watching live TV, recordings,
streaming shows, web videos, or video on demand. You can always press PLAY ,
PAUSE , FAST FORWARD , and REWIND to display a status bar and move
around in the show.

• In live TV, the status bar represents one hour and the white tick marks are 15 minutes

apart.

• In recorded shows, streaming videos, and video on demand, the bar shows the

program’s length. The tick marks are 15 minutes apart (further apart for a longer show).

This end is where you
catch up with live TV.

Tick marks are 15
minutes apart.

Live TV is paused.

Status bar for live TV

The white line and time indicate
where you are now.

The status bar may function
differently for certain video
providers.

Tick marks are 15 minutes apart.

The show is two hours long.The REWIND button has

been pressed twice.

Status bar for a two-hour recording

You have watched 40
minutes of the show.

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Watching shows

3

Automatically saving live TV

In live TV, the green segment of the status bar represents the part of the show automatically
saved by your TiVo

®

Roamio. The TiVo Roamio automatically saves up to 30 minutes of live
TV, so you can rewind live TV for up to 30 minutes. Press RECORD to record the saved
portion as well as the rest of the show.

Whenever you change channels, the saved portion of the old show is cleared, and the TiVo
Roamio starts saving the show on the new channel. If you’re behind live TV and watching
something you still want to see, you should avoid changing the channel. But you can watch
another tuner by pressing the LIVE TV button without losing what’s been saved.

Press the CLEAR button to hide
the status bar, the program

guide, the info banner, and
anything else that is not part of the
show.

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Watching shows

3

Getting information with the info banner

The info banner displays the show’s title, description, ratings, and other information. It
appears whenever you change the channel. To view the info banner while watching a show,
press INFO.

The info banner can be displayed in three different sizes. Press the RIGHT arrow to cycle
through the sizes of the info banner. Press the LEFT arrow or CLEAR to hide it.

Icons in the large version of the info banner are shortcuts to corresponding features. Use
the UP/DOWN arrows in the large info banner to highlight an icon, then press SELECT.

Record Record the show you’re watching. If a recording is in progress, select

this icon to stop the recording.

Tuner Swap Select this icon to see what’s playing on the other tuners. When no

recordings are in progress, the icon will be gray.

Audio Select this icon for alternate audio tracks, if available. See Audio settings

for more.

Dolby

®

Digital audio The Dolby Digital audio icon indicates that a digital

audio track is available.

Parental Controls. If Parental Controls are off, the lock icon appears unlocked

and dim. If they are on, the icon is locked and bright. If they are temporarily off,
the icon is unlocked and bright.

Closed Caption Toggle closed captioning on or off.

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Watching shows

3

Watching shows on other TiVo boxes

When other TiVo boxes are connected to the same network as your TiVo Roamio, you can
share recorded shows between them! You can watch shows recorded on another TiVo
DVRs by streaming or transferring them to your Roamio. Or, you can stream or transfer
recordings to those other TiVo DVRs from your TiVo Roamio! (Streaming means watching a
video directly from another device; there’s no need to transfer or download it first.)

You can also extend your TiVo experience into other rooms in your home with the TiVo
Mini. The TiVo Mini lets you watch live TV and stream shows from any other TiVo DVR on
your network. See tivo.com/mini to learn more.

Note: For best streaming results, make sure that your TiVo Roamio uses a wired network
connection (Ethernet or MoCA). See Network settings to learn more.

Streaming or transferring shows is easy:

1. Go to the TiVo DVR that you want to stream or transfer shows to. For this example,

let’s call it the Bedroom Roamio.

2. From the TiVo Central screen, select ‘My Shows.’

3. At the bottom of the My Shows list, highlight the TiVo DVR you want to stream or

transfer shows from. Let’s call this the Living Room Roamio.

4. Press SELECT to see the Living Room Roamio’s My Shows list.

Note: Some recordings cannot be streamed or transferred due to the copy protection

assigned them by the program provider. These recordings are usually marked with a red
circle-slash icon .

5. Find the recording you want to stream or transfer from the other TiVo DVR. Highlight it

and press SELECT.

HD shows cannot be transferred
to standard-definition DVRs.

Shows that cannot be
transferred because of this or due to
copy protection are marked with the
red circle-slash icon .*

*Not all programming may be transferred
using the Mulit-Room Viewing or
TiVoToGo™ features due to the use of
copy protection mechanisms permitted
under the FCC’s encoding rules. Some
shows cannot be transferred due to the
copy protection assigned to them by the
program provider. These shows usually are
marked with a red circle-slash icon (47
C.F.R. 76.1904).

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Watching shows

3

If you are streaming the recording, you can start to watch it immediately. If you are
transferring the recording, you can choose to watch it as it transfers, or continue
browsing and choosing shows to transfer. If the show is paused on the Living Room
DVR, you’ll have the option to watch or transfer it from the paused location, or to watch
or transfer it from the beginning. As you watch, you can pause, fast-forward, or rewind
the show.

4

Video on demand

& more

Video on demand options 48
Music, photos, apps, & games 52

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Video on demand & more

4

Video on demand options

Your TiVo Roamio has access to a huge array of on-demand movies, TV shows, and videos.
Below are some of the most popular video providers, but be sure to check

tivo.com to see

what great new videos might be available for rent or purchase.

Shows and movies from video providers appear in your results when you browse or search
the TiVo menus.

To customize which video providers appear in your results, go to ‘Settings & Messages,’
then ‘Settings,’ then ‘Channels’ then ‘My Video Providers.’

Note: OnePass searches work best when your video provider list is up to date, with as many

providers as possible selected.

Amazon® Instant Video

TiVo Roamio users can stream thousands of movies and TV shows from Amazon Instant
Video, many of them in HD! And for Amazon Prime users, the news keeps getting better:
titles available from Amazon Prime are free!

When you search for shows on your TiVo box, your results will include shows available from
Amazon Instant Video. Just look for the Amazon logo in the right pane of your search
results.

You can also search or browse for shows and movies available on Amazon Instant Video
from the Amazon Instant Video app available on the ‘Find TV, Movies, and Videos’ menu.

For more instructions on using Amazon Instant Video, visit

tivo.com/howto and select the

“Get Video on Demand” option.

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Video on demand & more

4

Netflix®

With Netflix on the TiVo service, you can instantly watch thousands movies and TV episodes
streamed from Netflix to your TiVo Roamio. You just need to link your Netflix account to
your TiVo Roamio, and then start watching.

When you search for shows on your TiVo box, your results will include shows available from
Netflix. Just look for the Netflix logo in the right pane of your search results.

You can also search or browse for shows and movies available on Netflix from the Netflix
app available from the ‘Find TV, Movies, and Videos’ menu.

For more instructions on using Netflix, visit

tivo.com/howto and select the “Get Video on

Demand” option.

HBO GO

®

With HBO GO, you have unlimited access to your HBO shows, movies, sports, specials, and
more, right on your TiVo box. It's free with your HBO subscription through participating
television providers. What’s more, when you search for a show with your TiVo box, your
search results will include streaming videos available from HBO.

When you search for shows on your TiVo box, your results will include shows available from
HBO GO. Just look for the HBO GO logo in the right pane of your search results.

You can also search or browse for shows and movies available on HBO GO from the HBO
GO app available from the ‘Find TV, Movies, and Videos’ menu.

For more instructions on using HBO GO, visit

tivo.com/howto and select the “Get Video on

Demand” option.

Hulu®

With Hulu on the TiVo service, you can stream TV episodes and movies right to your TiVo
Roamio, with many titles in HD!

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Video on demand & more

4

Search or browse for shows and movies available on Hulu from the ‘Find TV, Movies, and
Videos’ menu, or go to the main Hulu screen accessed above. When you search or browse
using the TiVo menus, shows available from Hulu display a Hulu logo on the right side of
the screen.

For more instructions on using Hulu, including how to control playback of the video you’re
watching, visit

tivo.com/howto and select the “Get Video on Demand” option.

Vudu®

TiVo Roamio users have access to the vast library of shows and movies on Vudu! Log in or
sign up for Vudu right on your TiVo box to start streaming!

When you search for shows on your TiVo box, your results will include shows available from
Vudu. Just look for the Vudu logo in the right pane of your search results.

You can also search or browse for shows and movies available on Vudu from the Vudu app
available on the ‘Find TV, Movies, and Videos’ menu.

BONUS for Ultraviolet users: If your Ultraviolet account is linked to your Vudu account, you
can watch your Ultraviolet movies right on your TiVo box! Just choose to “My Vudu” from
the top Vudu menu.

YouTube™ videos

Browsing YouTube videos with your TiVo Roamio is just as easy as browsing YouTube
videos on the Internet. From the TiVo Central screen choose ‘Find TV, Movies, & Videos,’
then ‘YouTube.’

On the YouTube home page, use the arrow buttons on your TiVo remote to explore the
menus. You can browse by channel (categories covering everything from animation, to
comedy, to music, and more), search for a particular video, or sign in to see your
subscriptions and favorite videos.

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Video on demand & more

4

Note: A “BACK” option appears on every page except the home page. Select it to back to

the previous menu. (Using the LEFT arrow on your remote control will not take you to the
previous menu.).

You can also search and browse for YouTube videos using the TiVo menus. When you
search or browse using the TiVo menus, shows available from YouTube display a YouTube
logo on the right side of the screen.

For more instructions on using YouTube, including how to control playback of the video
you’re watching, visit

tivo.com/howto and select the “Get Video on Demand” option.

More options

New video providers are being added all the time. You’ll see them on the ‘Find TV, Movies,
& Videos’ screen automatically. For instructions on using them, visit

tivo.com/howto.

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Video on demand & more

4

Music, photos, apps, & games

Your TiVo Roamio is really an entire digital home entertainment center, with access to your
photos, music, and more!

Music & photos

From the TiVo Central screen, select ‘Music & Photos.’ Options include:

iHeartRadio Listen to thousands of free stations, or create personalized custom stations

from millions of songs.

Pandora® Internet Radio Pandora is a free service that lets you create custom Internet

radio stations personalized just for you, playing only the music you love! Just tell
Pandora one of your favorite songs, artists, or composers, and it will create a radio
station that explores that kind of music. You can even create stations based on genre
(rock, pop, dance, show tunes, classical). Pandora plays all your current and old favorites
and introduces you to new songs you’ll love.

Spotify On demand music! Spotify lets you listen to your favorites and discover new

music right from your TiVo box.

Plex Plex organizes your video, music, and photo collections and streams them right to

your TiVo box.

To view music options, from the TiVo Central screen, select ‘Music & Photos’ for available
options.

Apps & games

Want to buy movie tickets on line? Watch music videos? Burn a few minutes with a quick
game? Just go to TiVo Central and select ‘Apps & Games.’ New apps and games for your
TiVo Roamio are available frequently, so keep checking back.

555

Settings

Audio settings 54
Channel settings 56
Display settings 58
Network settings 59
Remote control settings 63
Remote, CableCARD, & device settings 63
Video settings 68
Parental Controls settings 71
Messages 73
Account & system information 74
Restart or reset system 75
Standby 76

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Settings

5

Audio settings

From the TiVo Central screen, choose ‘Settings & Messages,’ then ‘Settings,’ then ‘Audio’
to customize audio settings.

Alternate audio

Some shows are broadcast with more than one audio track, such as alternate language
tracks. When alternate audio tracks are available, you’ll see a bright alternate audio icon in
the info banner: .

The Default Audio Language setting lets you choose which audio language track is
recorded.

The Default Audio Program setting lets you choose the default language for upcoming
shows that have multiple language tracks, or turn on audio description for shows that have
audio description available.

Dolby Audio

If you have an A/V receiver or home theater system that supports Dolby audio, use this
setting to choose how the TiVo Roamio will record and output digital audio. Check your A/
V receiver or home theater system manual for its capabilities.

If a show is broadcast with a Dolby Audio track, you’ll see a dim Dolby Audio icon in the info
banner: . If the icon is bright, alternate digital audio tracks are also available. Select the
bright icon for options.

Sound effects volume

Change the volume of or turn off the TiVo Roamio’s sound effects (the tones played when
you press buttons on the remote control). The default is Medium.

When selecting the Dolby
Digital to PCM setting, the audio
signal will be downmixed from

Dolby Digital 5.1 to 2-channel PCM.

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Settings

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Screen Reader

Your TiVo box can read text that appears on-screen. Turn the screen reader on or off by
pressing the A button on your remote for two seconds.

When the screen reader is on, the TiVo menu text will be audible. In addition:

• When the CHANNEL UP/DOWN button on the remote control pressed, the channel
and program information will be audible.

• When the INFO button on the remote control is pressed, program information will be
audible.

To adjust the volume of the screen reader, use the VOLUME UP/DOWN button. Or, if you
are having trouble hearing the screen reader over the video that’s playing, pause the video
until the screen reader finishes.

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Settings

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Channel settings

From the TiVo Central® screen, select ‘Settings & Messages,’ then ‘Settings,’ then
‘Channels.’

Your channel list

The channel list is the list of channels provided by your TV programming source. The TiVo
Roamio DVR uses this list to determine which channels to display in the guide and which
channels are available for searching and recording shows.

If your channel list is incorrect, you can change your channel lineup. From the Channel List,
press ENTER to display the Change Channel Lineup screen.

Customizing your channel list

The Channel List screen displays the complete list of channels available in your channel
lineup. A check mark appears next to each channel that will appear in the program guide
and in search results. (You may see the group of checked channels referred to as “My
Channels” in the TiVo menus.) Press SELECT to remove the check mark next to channels
you want to hide. For example, you may uncheck the channels to which you don’t subscribe.

Favorite Channels Select favorite channels that you watch frequently. Include only a few

channels in this list, so that you can quickly see what’s coming up on them using the
“Favorite Channels” filter in the guide. To indicate your Favorite Channels, highlight each
and press THUMBS UP. Press THUMBS DOWN to remove a channel from your Favorites.

Channel Scan

Scanning for channels will identify all available cable channels. At the end of the scan, you
will have the option to add any newly discovered channels to your Channel List.

If there is a change to your
cable subscription package or

channel lineup, a TiVo message
will inform you. Use Channel Settings
to ensure that your Channel List
reflects the change to your lineup.

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Settings

5

Signal Strength

Use the Signal Strength screens to test the incoming signal on specific digital channels.

Signal Strength - Antenna The signal strength meter can help you make adjustments to

your antenna position to optimize the reception of antenna channels.

Signal Strength - Cable The signal strength meter can also help diagnose cable signal

issues. For example, adding multiple RF splitters to your RF cable source (the cable coming
from the wall) can result in reduced signal strength on some channels. Use the meter to
check signal strength with and without splitters.

My video providers

Use the this screen to select the video providers (like Netflix or Amazon) that you would like
included in your results when searching for TV shows and movies.

Note: OnePass searches work best when this list is up to date, with as many video providers

as possible selected.

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Settings

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Display settings

From the TiVo Central screen, choose ‘Settings & Messages,’ then ‘Settings,’ then ‘Displays’
to customize the display of the info banner, closed captioning, and the lights on the TiVo
Roamio.

Info Banner Normally, when you change channels, the info banner is displayed for a few

seconds. If you want it to disappear quickly, select ‘Clear Banner Quickly.’

Closed Captioning Change the way the TiVo Roamio displays closed captioning text.

To turn closed captioning on or off while watching a show, press INFO to view the info
banner, and select the closed captioning icon: .

Lights on the Front of the DVR You can change the display of the lights on the TiVo

Roamio’s front panel (the lights indicate when the TiVo Roamio is receiving power,
recording, receiving a transferred show, or downloading shows over the network
connection). You can choose to turn the lights on or off.

Customize Discovery Bar Personalize the contents of the Discovery Bar based on your own

preferences.

Video Window Turn the Video Window on or off.

Even if you choose to turn off
the front panel lights, one of the

lights on the front panel will
flash briefly when a button on the
remote is pressed. This indicates that
the TiVo Roamio is receiving a signal
from the remote.

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Settings

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Network settings

TiVo Roamio DVRs make regular connections to the TiVo service to receive updated show
listings, service updates, and other information. You can connect to the TiVo service
through a wired or wireless connection. When choosing your connection type, note that
wireless connection speeds are typically not fast enough to stream shows reliably. If you
want to use the Roamio to stream shows to/from other TiVo boxes or to your mobile
devices, a wired Ethernet or MoCA connection is required.

The Network screen includes details about the last successful connection to the TiVo
service and allows you to change your connection settings.

From the TiVo Central screen, select ‘Settings & Messages,’ then ‘Settings,’ then ‘Network.’
The information displayed on the screen depends on how your DVR connects to the TiVo
service.

Connect to the TiVo service now Normally, you don’t need to select this option — the

TiVo Roamio connects to the TiVo service automatically every few hours. However, you may
need to connect to the TiVo service as a routing troubleshooting step. Select this option to
connect to the service. After you start the connection, the status of the connection is
displayed. You can watch live TV, set up recordings, and search for shows while the
connection is in progress.

Change network settings See Changing network settings.

View network status Select to review information about your network connection.

View network diagnostics Select to test your connection to the TiVo service, see a history

of your video downloads and transfers, and run other diagnostic tests related to your
network connection.

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Settings

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Changing network settings

The network settings options will vary depending on whether you’re using a wired (Ethernet
or MoCA) or wireless connection.

Note: If you want to use the Roamio to stream shows to/from other TiVo boxes or to your

mobile devices, a wired Ethernet or MoCA connection is required. Wireless connection
speeds are typically not fast enough to stream shows reliably.

Wired Ethernet settings

Most of the time, you will not need to configure these settings, as they are usually
configured automatically when you first set up your TiVo Roamio. However, if necessary,
you can use this page to configure how the TiVo Roamio receives an IP address, or you can
assign a static IP address and other network information manually. Follow the on-screen
instructions to configure your wired network.

MoCA settings

A MoCA (pronounced “Mocha,” like the chocolate-flavored coffee drink!) connection is a
great option if you want a wired connection to your TiVo box but you don’t have easy
access to a wired Ethernet cable. MoCA delivers the same high-speed network connection
you get through an Ethernet cable, but delivers it through your existing coax wire (the wire
you use to receive cable TV). When you set up MoCA in your home, your TiVo box will
receive cable TV and connect to your home network through that one cable!

You can use your TiVo Roamio Plus or Roamio Pro to enable MoCA throughout your entire
home, or you can connect any TiVo Roamio to an existing MoCA network.

Creating a MoCA network using your TiVo Roamio Plus or Roamio Pro

Simply connect your TiVo Roamio Plus or Roamio Pro to your home network using an
Ethernet cable. Make sure the coax cable is also connected. Then:

1. Go to ‘Settings’ > ‘Network’ > ‘Change Network Settings.’

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Settings

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2. Select ‘Use this DVR to create a MoCA network.’

3. Choose ‘Yes, turn on MoCA.’

4. Confirm the default MoCA settings. Note: Use the default settings unless a professional

installer instructs you to change them.

5. Congratulations! You’ve enabled MoCA throughout your home. You can connect

MoCA-ready devices (like other Roamio Plus/Roamio Pro DVRs and TiVo Minis) to your
MoCA home network through the coax cable.

Devices that aren’t MoCA-ready, like the four-tuner TiVo Roamio and TiVo Roamio OTA,
can easily join the MoCA home network using a MoCA network adapter, available at

tivo.com/store.

To learn more about installing and using MoCA, including how to secure your MoCA
network, visit

tivo.com/moca.

Joining an existing MoCA network

Simply connect a coax cable to your TiVo Roamio Plus or Roamio Pro. For the four-tuner
TiVo Roamio and TiVo Roamio OTA, you will need to use a MoCA network adapter,
available at

tivo.com/store.

1. Go to ‘Settings’ > ‘Network’ > ‘Change Network Settings.’

2. Select ‘Connect using MoCA.’

3. Choose ‘Yes, turn on MoCA.’

4. Confirm the default MoCA settings. Note: Use the default settings unless a professional

installer instructs you to change them.

5. Congratulations! You’ve joined an existing MoCA network!

To learn more about installing and using MoCA, including how to secure your MoCA
network, visit

tivo.com/moca.

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Settings

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Wireless settings

Note: If you want to use the Roamio to stream shows to/from other TiVo boxes or to your

mobile devices, a wired Ethernet or MoCA connection is required. Wireless connection
speeds are typically not fast enough to stream shows reliably.

To connect to your wireless network, you may need the name (SSID) of your wireless
network and its password/key (if any).

Enter Wireless Network Name This screen lists the names of nearby wireless networks

that your TiVo Premiere has been able to identify.

• If your network’s name is listed, select it. (You may be able to see more network names
by pressing CH DOWN to scroll down the screen.)

• If your network’s name is not listed, select ‘Enter network name’ to enter the name
manually, then select ‘Finished entering text.’

Enter Network Password If your network has a password, enter it and then select ‘Finished

entering network password.’ If your network does not have a password, select ‘My network
doesn’t have a password.’

Y

ou must use capital and
lowercase letters appropriately
when entering a network name.

To find a network named “My
Network” you must capitalize the “M”
and “N;” entering “my network”
won’t work. Use THUMBS UP and
THUMBS DOWN to change to
uppercase or lowercase.

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Settings

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Remote, CableCARD, & device settings

From the TiVo Central screen, select ‘Settings & Messages,’ then ‘Settings,’ then ‘Remote,
CableCARD, & Devices.’

Remote control settings

Programmable buttons

Some buttons on the TiVo remote are programmable. You have options to control power,
volume, and mute on your TV; volume and mute on your A/V receiver (stereo system); and
input selection on your TV — all from your TiVo remote!

To program your remote, from the TiVo Central screen, select ‘Settings & Messages,’ then
‘Settings,’ then ‘Remote, CableCARD, & Devices,’ then ‘Remote Control Setup.’ Follow the
on-screen instructions.

To reset all the programmable buttons:

1. Press and hold the TV PWR and TiVo buttons simultaneously until the light on the

remote lights, and remains lit when you release the buttons.

2. Press THUMBS DOWN three times, then press ENTER.

Advance button

You can customize the behavior of the ADVANCE

®

button on your TiVo remote.

By default, pressing ADVANCE moves you forward 30 seconds. When you choose this
setting, you can press and hold ADVANCE to move to the end of a show, and press and
hold REPLAY to move to the beginning.

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If you prefer, you can choose to have a press of the ADVANCE button move you to the end
of a recorded show, or catch up with live TV. Pressing it again takes you to the beginning of
the recorded show, or to the beginning of the saved portion of live TV.

No matter which setting you choose, if you press ADVANCE while fast-forwarding or
rewinding, you’ll move to the next tick mark on the status bar. See Moving around with the

status bar for more information.

RF Remote Setup

The Roamio remote control is an RF remote. This means that the remote can control your
TiVo box even if the box is not in direct line of sight with the remote (for instance, if it is
behind a cabinet door).

Your remote control should be ready to use in RF mode after you complete Guided Setup.
However, if you have trouble using the remote in RF mode, or if you purchase additional
remotes, you may need to “pair” the remote to your DVR before using it.

Pairing your remote

To use the remote in RF mode, you must first pair the remote with your TiVo box:

1. Hold down the BACK button and the TiVo button at the same time.

2. Wait until the amber activity light on the remote flashes five times.

Your remote is paired! Once a remote is paired with a TiVo Roamio Pro, it will only work in
RF mode with that DVR. It will continue to work with other DVRs in IR mode (in which the
DVR must be in line-of-sight to communicate with the remote).

Note: Not sure if your remote is paired? When a remote is paired with a TiVo box, the

remote’s activity light flashes amber when you press a remote button. When a remote is not
paired, the activity light flashes red.

Activity light

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Settings

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Unpairing your remote (to use it with a different TiVo box)

To pair the remote with a different Roamio Pro, you must first unpair it with the current DVR,
then pair it with the new one. Note that this process will reset the remote completely, so
you will need to repeat setup of the remote’s programmable buttons (TV power, volume,
mute). To unpair the remote:

1. Hold down the POWER and TiVo buttons at the same time until the activity light

flashes.

2. Press THUMBS DOWN three times.

3. Press ENTER.

Remote control finder (Roamio Plus & Roamio Pro only)

Lose your remote? No problem. Just press the button on the front of the Roamio Plus
or Roamio Pro to use the remote finder. To turn off the remote finder, press this button
again, or press any button on the remote.

CableCARD™ Decoder

This screen is typically used only during CableCARD installation. It is not applicable on the
TiVo Roamio OTA.

A CableCARD decoder receives encrypted digital cable programming and decodes it for
display on your TV without the need for a cable box. On the TiVo Roamio Plus/Roamio Pro,
the CableCARD decoder plugs into the CableCARD slot on the back of the DVR. On the
four-tuner TiVo Roamio, the CableCARD decoder plugs into a compartment on the
underside of the DVR.

A CableCARD decoder is available only from your cable company and additional fees may
apply from your cable company. It replaces your digital cable box, and allows you to receive
the same programming channels in your subscription. To watch and record digital cable

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programming, you must install one Multi-Stream CableCARD decoder (M-CARD). This one
card will let you watch and record multiple shows at once.

Note: TiVo Roamio boxes do not receive analog channels. The TiVo Roamio Plus and

Roamio Pro also do not receive over-the-air programming, and will not work with an
over-the-air antenna.

External storage

Use this screen when you want to add or remove a TiVo-verified external storage device.
Visit

tivo.com/expand for more information on external storage solutions.

Name this DVR

Set or change the name of your TiVo Roamio. You can choose from a list of suggested
names or create your own.

Network remote control

You can integrate your TiVo Roamio, home automation, and entertainment control devices
on your network. These devices include touch panel remotes and other devices that are
configured to work with TiVo’s network-based remote control protocol. This setting will be
enabled by your home entertainment or automation installer.

Tuning adapter

If your cable provider uses a technology called switched digital video (SDV), you will need a
tuning adapter in order for your TiVo Roamio to receive all channels in your subscription
package. Please contact your cable provider if you are not sure whether you need a tuning
adapter.

For more information on tuning adapters and switched digital video, please visit

tivo.com/

switched.

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Power saving settings

When you’re not using your TiVo box, you can save power by letting the box go into
Standby mode. Selecting a higher power saving setting means that the box will enter
Standby sooner and that TiVo Suggestions may not record while the box is in standby.
Scheduled recordings, transfers, and downloads will not be affected, regardless of your
power savings setting.

Off The TiVo box will never enter Standby.

Low The TiVo box will enter Standby after four hours. TiVo Suggestions will be recorded

while the box is in Standby.

Medium The TiVo box will enter Standby after four hours. TiVo Suggestions will not be

recorded while the box is in Standby.

High The TiVo box will enter Standby after two hours. TiVo Suggestions will not be

recorded while the box is in Standby.

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Video settings

From the TiVo Central screen, choose ‘Settings & Messages,’ then ‘Settings,’ then ‘Video’
to customize your TiVo Roamio’s video settings.

Aspect correction mode

Aspect correction is applied when the aspect ratio of the show you’re watching doesn’t
match the aspect ratio of your TV. (For example, if you are watching a standard resolution
show on your wide-screen TV.) Use the Aspect Correction Mode settings screen to choose
from the following options:

In FULL mode, the picture is stretched to fill the TV screen, which
may result in some distortion. In the picture shown here, notice
that black bars appear at the top and bottom of the screen, and
the image look a bit squished. Since the Aspect Correction is
Full, you know that the letterbox bars are included in the
broadcast.

In PANEL mode, side bars are added to the picture to fill the
screen, preserving the broadcast aspect ratio. This is useful if
you’re watching a show broadcast in 4:3 on a 16:9 TV, or vice­versa. In the picture shown here, notice that the image no longer
look squished, but the picture size is dramatically decreased.

In ZOOM mode, the picture is stretched without distortion. The
edges of the picture are cropped to fit the TV screen. This mode
is useful if you’re watching a show broadcast with letterbox bars
or side bars. Zoom mode crops the letterbox bars out of the
picture. The picture shown here looks best in Zoom mode.

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Letterbox color

Letterbox is used to fit a 16 x 9 show on a 4 x 3 screen, and sidebars are used to fit a 4 x 3
show on a 16 x 9 screen. Choose which color the TiVo Roamio should use when it adds
letterbox or side bars to the picture: gray or black.

TV aspect ratio

Aspect ratio refers to the proportions of your TV screen. A standard TV screen ratio is 4:3.
Widescreen TVs are 16:9. Select the type of screen your TV has.

• Some TVs automatically change their display based on the type of signal they receive:
high-definition or standard. If your 4:3 TV has this feature, you probably notice that it
adds bars to the top and bottom of an HD picture. If so, select ‘4:3 Smart Screen.’

• If your TV does not have this feature, you may notice that it squeezes an HD picture into
the 4:3 shape. If so, select ‘4:3 Standard Screen.’ Check your TV’s manual for its
capabilities.

Video output formats

TV shows are broadcast in a variety of formats, and TV equipment receives and displays
video in a variety of formats. For any given show, the format in which a show is broadcast
may or may not match a format that your TV is capable of displaying.

The TiVo Roamio receives video signals in any of the four broadcast formats (1080i, 720p,
480p and 480i).

If you are using an HDMI

®

cable to connect your TiVo Roamio to your television, the TiVo
Roamio will automatically set the optimal video output format for your TV. You can also set
the output format automatically by selecting ‘Auto Detect’ from the Video Output Formats
screen.

The Video Output Formats screen also allows you to test and set the video output format
manually. Select ‘Test Formats’ and then follow the on-screen prompts to test which

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Settings

5

formats your television can display. The supported formats will be automatically selected in
the list of available video formats.

Using the RESOLUTION button

Normally you'll specify video output formats using the Video Output Settings screen (see

Video output formats). But if your screen is black and you can’t get to the TiVo menus, you

can press the RESOLUTION button on the back of the TiVo Roamio Plus/Roamio Pro to
change the Video Output format. Continue to press the RESOLUTION button until you see
the desired format displayed on your television. (This option is not available on the four­tuner TiVo Roamio or the TiVo Roamio OTA.)

CABLE
(MoCA)

ETHERNET

RESOLUTION

DIGITAL
AUDIO

(OPTICAL)

HDMI

EXTERNAL STORAGE

(E-SATA)

USB

AC (In)

COMPONENT COMPOSITE

CableCARD

™

(MULTI-STREAM ONLY)

TiVo Inc.

RESOLUTION

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Settings

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Parental Controls settings

Parental Controls help you make sure your family has access to only those shows you want
them to watch. Set limits on movie and television ratings, lock specific channels, and
prevent viewing of recorded shows that violate the settings you choose.

From the TiVo Central screen, choose ‘Settings & Messages,’ then ‘Settings,’ then ‘Parental
Controls.’ (Or, select the padlock icon from the large info banner.)

The padlock icon in the info banner shows the current state of Parental Controls.

Off No password or controls are set. The icon is dim and unlocked.

On Password and controls are set. The icon is bright and locked.

Temporarily Off Controls are set but turned off. The icon is bright and unlocked.

Changing Parental Controls settings

Once Parental Controls are on, you must enter your Parental Controls password to change
any Parental Controls settings.

Turn on Parental Controls Use the number buttons on the remote control to enter a four-

digit password, then enter the same password again for confirmation.

Turn off Parental Controls Enter the password, and press SELECT. When Parental Controls

are off, the password is deleted and anyone can view any shows or watch any channels.

Change PIN Select ‘Change Password’ from the Parental Controls screen. Enter a new PIN,

then re-enter the new PIN to confirm.

Adjusting ratings settings for TV and movies

Movies originally meant for release to theaters have a different rating system from shows
made for TV. Use rating limits to set rules for both rating systems, as well as for specific
types of TV content. Select the rating type to change it.

When you turn Parental
Controls off, your password is
deleted.

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Settings

5

TV/Movie rating limits Ratings shaded in green are not locked; ratings in red are locked.

Use the UP/DOWN arrows to adjust which ratings are locked.

Block by TV content Types of content marked by broadcasters as able to be blocked are

listed. Select each type of content you want to block, then use the UP/DOWN arrows to
adjust which ratings are blocked (shaded in red).

Block Unrated Programs Some movies and TV shows are unrated. Use this setting to block

all unrated movies or TV shows.

Manage Other Ratings Additional regional ratings may be available.

Locking channels

When a channel is locked, the Parental Controls password must be entered to view the
channel. You can lock specific channels, or all channels.

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Settings

5

Messages

From time to time, you may receive messages from the TiVo service. Messages may alert
you to information about your account, new TiVo service features, important TV schedule
changes, channel lineup changes, or other information.

When you receive a new message, the TiVo Central screen will display the an envelop icon

next to the ‘Settings & Messages’ menu item.

To access your messages:

1. From the TiVo Central screen, select ‘Settings & Messages.’

2. Select ‘Messages.’ A list of all of your messages appears. Messages you have not yet

read are marked with an envelope icon:

.

3. Use the UP/DOWN arrows to highlight a message, then press SELECT to read it. Use

CH UP/DOWN to page through a message if it doesn’t fit on the screen.

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Settings

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Account & system information

The Account & System Information screen provides information about your TiVo® Roamio
and your TiVo service account. From the TiVo Central screen, select ‘Settings & Messages,’
then ‘Account & System Information.’

System Information You’ll need some of the information provided here if you contact TiVo

Customer Support. This screen contains your TiVo service number, TiVo Roamio
manufacturer, model number, software version, storage capacity, and information about
recent connections to the TiVo service. Use the CH UP/DOWN button to see the rest of the
screen.

Media Access Key Your Media Access Key keeps your TiVo recordings secure and prevents

them from being played or transferred outside your home network. Do not share this key
with anyone outside your household. You may need to enter this key when you install TiVo
Desktop or use other home networking features of your TiVo Roamio.

Copyright & Trademarks This screen contains copyright, trademark, and other information

related to the TiVo service.

Tuning Adapter This screen displays information about your tuning adapter, if one is

connected. Please contact your cable provider if you are not sure whether you need a
tuning adapter.

DVR Diagnostics This screen contains information about tuners and other TiVo Roamio

functions. You may be asked to provide some of this information if you contact TiVo
Customer Support.

CableCARD Decoder This screen contains information about the installed CableCARD

decoder, if used.

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Settings

5

Restart or reset system

Options on this screen allow you to restart your TiVo Roamio, erase information, or restore
original factory settings. From the TiVo Central screen choose ‘Settings & Messages,’ then
‘Help,’ then ‘Restart or Reset System.’

Options include:

Restart the TiVo Box Shuts down the TiVo Roamio and starts it up again. This will not affect

recorded shows, OnePass

®

recordings, WishList® searches, or TiVo Suggestions. You may

need to restart your TiVo Roamio as a routine troubleshooting step.

Repeat Guided Setup You must repeat Guided Setup if you move or if you change your

cable provider. Repeating Guided Setup will reset your channel lists. This will not affect
recorded shows, OnePass searches, WishList Searches, or TiVo Suggestions.

Clear Thumb Ratings and Suggestions Removes all Thumbs Up and Thumbs Down ratings

and deletes the list of upcoming TiVo Suggestions. This does not delete TiVo Suggestions
that have already been recorded.

Clear program information & To Do List Clears all program information, cancels all

OnePass searches and everything in the To Do List, and removes all Thumbs Up and
Thumbs Down ratings. This does not delete shows in the My Shows list. The TiVo Roamio
acquires new program information during the next connection to the TiVo service.
Completing this process may take over an hour.

Clear & delete everything This option restores the TiVo Roamio’s original factory settings.

It clears all OnePass searches, WishList Searches, Thumbs Up and Thumbs Down ratings,
TiVo Suggestions, My Shows list recordings, program information, To Do List and setup
information, including channel lists and Parental Controls. Completing this process may
take over an hour.

Operations like Clear & Delete
Everything may take over an

hour. During this time, it is
recommended that you turn off your
TV to avoid “burn-in” of static images
on sensitive video displays.

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Settings

5

Standby

To conserve power, you can put your TiVo DVR into Standby mode. From the TiVo Central
screen, select ‘Settings & Messages,’ then ‘Settings,’ then ‘Standby’ to put your TiVo

®

Roamio in Standby mode. To return to normal mode from Standby, press the TiVo button
or the LIVE TV button on the remote, or the RESOLUTION button on the back of the
TiVo DVR (Roamio Plus/Roamio Pro only).

You can choose from several levels of power saving when your device enters Standby. See

Power saving settings to learn more.

When the TiVo Roamio is in Standby:

• Your TV shows a black screen and the lights on the front of the TiVo Roamio go out.

• Shows that are being recorded or are scheduled to record will still be recorded.

• The TiVo Roamio will still connect to the TiVo service.

• If you temporarily turned off Parental Controls, Standby mode re-enables them. See

Parental Controls settings for more details.

• If live TV is paused when Standby is selected, the TiVo Roamio will remain paused for up
to 30 minutes.

• TiVo Suggestions may be recorded, depending on your power saving setting. See

Power saving settings for details.

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78

Troubleshooting

6

Getting more info

TiVo is dedicated to providing you with quality information and
customer service. Got a question? Here’s how you’ll always be
able to find answers:

1. Use this chapter. This chapter contains answers to some of

the most common questions customers have while getting
started with the TiVo

®

service.

2. Use the help screens on your TiVo Roamio. For general

troubleshooting, go to the TiVo Central

®

screen and select

‘Settings & Messages,’ then ‘Help.’

3. Get how-to information online. You’ll always find the latest

information about what you can do with your TiVoRoamio
online at

tivo.com.

4. Use online support. Visit TiVo Customer Support online at

tivo.com/support. If you have issues with missing channels,

incorrect channels, or other channel lineup issues,
visit

tivo.com/lineup.

5. Call Customer Support. If you still have questions, contact a

TiVo Customer Support agent by calling 1-877-367-8486 (1­877-FOR-TIVO).

Connecting your TiVo Roamio

I don’t see the Welcome screen when I plug in my
TiVo Roamio for the first time.

• Make sure cables are connected from the OUT jack of one
device to the IN jack of the next. Never connect OUT to OUT
or IN to IN.

• Make sure your TV is displaying the appropriate video source.
Use the Input, Source, or TV/Video button on your TV’s
remote to change video sources. If you are having trouble
changing the video source, refer to your TV owner’s manual.

• On the TiVo Roamio Plus and Roamio Pro, try pressing the
RESOLUTION button on the DVR’s back panel several times,
cycling through the various video formats.

• If your TiVo Roamio is connected to an A/V receiver, and you
are having trouble finding the correct input, try connecting
the TiVo Roamio directly to the TV instead.

• The cables you are using to connect your TiVo Roamio to
your TV or other equipment may be damaged or defective.
Try using cables that you know are working properly.

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Completing Guided Setup

Do I need a network connection for Guided
Setup?

• Yes. To complete Guided Setup, the TiVo Roamio needs to
connect to the TiVo service. To do this, the you can use a
wired (Ethernet or MoCA) or wireless network connection. As
you choose your connection type, remember that a wired
connection is required if you want to stream or transfer shows
to other TiVo boxes and mobile devices. See the Start Here
poster for more help connecting your TiVo Roamio.

How do I choose the correct cable lineup?

• Make sure you have an accurate list of channels you subscribe
to from your cable provider. This list may be in the form of a
channel lineup card or a recent bill from your cable provider.
If you’re not sure which channels you subscribe to, contact
your cable provider.

TiVo service

What is the TiVo service?

• Think of TiVo service as the brains behind your TiVo Roamio.
The TiVo Roamio uses the program information provided by
the TiVo service to power the program guide, allow you to
search for shows and schedule recordings, and more.

Will my TiVo Roamio work without the TiVo
service?

• The TiVo Roamio is designed to be used exclusively with the
TiVo service. The TiVo service is required for proper
operation of the TiVo Roamio. No functionality is
represented, warranted, or should be expected without a
subscription to the TiVo service. The TiVo Roamio uses the
program information provided by the TiVo service to record
the shows you request, to provide OnePass search
functionality, to power the program guide, to allow you to
search for shows.

Does the TiVo service collect information about my
viewing habits?

• TiVo has designed its system and instituted policies to ensure
that TiVo is unable to access any of your personally
identifiable viewing information without your prior consent.
For details, see

tivo.com/policies.

What happens if my TiVo DVR temporarily loses
power?

• In the event of a power outage, any programs scheduled to
record during the power outage will not be recorded. If a
recording is in progress during a power outage, the
recording will resume once power is restored and the DVR
restarts. The recording will show up in two parts if the power
is restored during the time the recording was made.

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6

Your OnePass requests, WishList Searches, and all the
existing recordings in the My Shows list will not be affected.
Shows in your To Do List will record as scheduled once the
power is restored.

OnePass searches

What is a OnePass search?

• OnePass, which replaces Season Pass recordings, gathers all
episodes of a series available anywhere and adds them right
to your My Shows list. If it’s not available on TV or on demand,
a OnePass search fills in the gaps with episodes from other
streaming video providers like Netflix, Amazon Prime, and
more.

Won’t that take up all my disk space?

• No! By default, a OnePass search contains both recordings
and streaming videos, and most OnePass searches provide
the majority of episodes as streaming videos. Streaming
videos are not stored on your TiVo box, so they don’t take up
any disk space. That means you’ll have a lot of shows ready to
watch at any time, but you’ll still have ample disk space for
recordings when you need it.

What happened to my Season Pass requests?

• If you’ve had a TiVo box for a while, you’ve probably set up
Season Pass requests for your favorite series. With the
introduction of OnePass, each existing Season Pass has been

turned into a OnePass search, with the OnePass options set
to include recordings only. In essence, that means these
OnePass searches will work just as your Season Passes always
have.

How can I change my OnePass options?

• When you first set up a OnePass, highlight “Create a
OnePass.” Rather than pressing SELECT to create the
OnePass search, press the RIGHT arrow and select
“Options.” To modify an existing OnePass, go to ‘Manage
Recordings & OnePass,’ then ‘OnePass Manager.” Choose
the OnePass you want to modify.

I am not getting many results when I set up my
OnePass search.

• To get the most out of OnePass searches, be sure to include
both recordings and streaming videos. Also make sure that
your video provider list is up to date, with all of your provider
options selected. To check the video provider list, go to
Settings > Channels > My Video Providers.

SkipMode™ Feature

What is the SkipMode feature?

• The SkipMode feature lets you skip ahead to the end of a
commercial break and resume watching instantly, all with the
press of button.

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6

My Show doesn’t have the SkipMode feature
available. Why not?

• This feature is available only on select shows, and only after
they are finished recording. We hope to make the feature
available for the most popular shows on the most popular
channels watched by TiVo subscribers. That means you’ll find
SkipMode on many shows that you record between 4:30 p.m.
and midnight (or 12:30 a.m. on major networks) on the most
widely-watched channels.

How does it work?

• A dedicated team of TV-watchers, who are watching each
show live as it airs, note where programming resumes after
commercial breaks in popular programs. This information is
communicated by the TiVo Service to TiVo subscribers who
have recorded these programs.

Can I still watch what I skip?

• Yes! The actual recorded show is never altered, and the
commercials remain in the recording -- you can rewind and
watch them at your convenience.

Accessibility

Are accessibility features available on my TiVo
box?

• Yes! Your TiVo box is ready to help visually- and hearing­impaired users get the most out of the TiVo experience. To
turn on the screen reader, press and hold the A button on
your remote control for two seconds. To turn on Audio
Description, press and hold C. To turn on closed captioning,
press and hold B. For more details, see Quick tour -

Accessibility features. Or visit tivo.com/accessibility for more

instructions and a version of this guide geared specifically to
visually-impaired users.

Channels

I can’t go to one of my channels.

• Review your channel list to make sure all the channels you
subscribe to are marked with a yellow check. Compare the
channel list to the list of channels in your cable plan. See Your

channel list for more information about your channel list.

• The TiVo Roamio Plus and Roamio Pro require a
CableCARD

™

decoder to receive any cable programming.
Contact your cable company to order a CableCARD decoder
or to make sure that all of the channels in your cable

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Troubleshooting

6

subscription have been activated on the CableCARD
decoder. See CableCARD™ Decoder for more information.

• You may be trying to access an antenna or analog cable
channel. TiVo Roamio boxes do not receive analog channels.
The TiVo Roamio Plus and Roamio Pro also do not receive
over-the-air programming, and will not work with an over-the­air antenna.

Note: Most of the largest cable providers have “digital

simulcast,” which means they rebroadcast all of their analog
channel programming on digital channels as well. This means
that all programs available on analog channels are also
available on digital channels when a CableCARD is inserted.
Therefore, if your provider has “digital simulcast,” you will not
miss any of your cable channel programming with a TiVo

Roamio Plus or Roamio Pro.

The TiVo Remote Control

My TiVo remote control doesn't work with my TiVo
Roamio.

• Be sure you are using the TiVo Roamio’s remote control, and
that you hold it so that the TiVo button points toward the
TiVo Roamio.

• If you are trying to use the remote control in RF mode (so that
it can control a TiVo Roamio Plus or Roamio Pro that is not
within line-of-sight), make sure the remote is paired with the
DVR. See RF Remote Setup for instructions.

• Press any button on the remote. Does the light on the remote
flash?

• If the light does not flash, make sure the batteries are

positioned correctly in the remote. If they are correctly
positioned, try a new set of batteries. See the inside back
cover of this guide for instructions on installing batteries.

• If the light on the remote does flash, watch the lights on

the front of the TiVo Roamio. If lights on the front of the
TiVo Roamio do not respond to the remote, restart your
TiVo Roamio. See Restarting the TiVo DVR for instructions.

• You may not have the correct input selected on your TV. Use
the Input, Source, or TV/Video button on your TV’s remote to
change the input.

My Shows

My OnePass folder for a show is empty.

• You might be looking in the ‘Recordings’ view for a OnePass
search that has no recordings. Double check that you are
using the correct view by going to the OnePass folder and
pressing the button. For more information, see Sorting

and filtering shows.

I have a lot of streaming videos in My Shows. Do
they take up disk space?

• No. Streaming videos are not stored on the TiVo DVR, so they
do not take up any disk space.

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6

I know I added a new show, but I can’t find it in the
My Shows list.

• Make sure you’re looking in the correct My Shows category.
For instance, if you are looking for a kids’ show, make sure
that Kids or All is selected in the left-hand column, rather than
Movies or TV Series category.

• Try switching views by pressing the button. You might be
looking in the ‘Recordings

’ view for a OnePass search that has

no recordings, or you might be in a folder where the default
view is ‘Season

’ and new episodes are at the bottom of the

list.

How can I fit more shows in My Shows?

• Make sure your OnePass searches include streaming videos;
streaming videos do not take up any disk space.

• Set up OnePass searches with the Recording Option ‘First-run
only’ or ‘New only’ to record only new episodes.

• To make space, delete some shows. To delete a show,
highlight the title and press CLEAR.

• Reduce the number of recordings that are marked ‘Keep Until
I Delete.’

Watching Live TV

Can I watch a show while it’s being recorded?

• Yes, you can watch a show as it is being recorded; you can
also watch any show from the My Shows list while other shows
are being recorded.

I can’t find my show in the guide, even though I
know it’s on.

• Occasionally the program information provided by the
networks includes errors. We would like to hear of any
inaccuracies you discover so that we can work with our
providers to correct them. Contact TiVo Customer Support at
1-877-367-8486 (1-877-FOR-TIVO).

Recording shows

Can I record more than one show at the same
time, or watch one channel and record another?

The TiVo Roamio Plus and Roamio Pro are capable of recording
up to six shows on different channels at the same time.

The four-tuner TiVo Roamio and the TiVo Roamio OTA are
capable of recording up to four shows on different channels at
the same time.

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Why can’t I adjust the recording quality of some
shows?

• There’s no option to change the recording quality of HD or
digital broadcast shows. The TiVo Roamio records the pure
digital signal it receives.

How can I record a show (or shows) when there is a
conflict?

• The TiVo Roamio gives each repeating recording a priority.
You can resolve some conflicts using the OnePass Manager
to change priorities. See Using the OnePass Manager.
(OnePass shows and auto-recording WishList shows are
repeating recordings.)

• If you encounter a conflict for a single episode, you can see if
the episode you want will air at a different time. Select the
show from the To Do List, then select ‘View Upcoming
Episodes.’

• You can sometimes resolve recording conflicts by changing
the ‘Stop Time’ or ‘Start Time’ Recording Options. See

Setting more options for more details.

• If a single episode of a repeating recording conflicts with
another show, you can select that episode in the To Do List
and change it independently of the rest of the repeating
recording.

• Set up OnePass searches to include streaming videos. Since
streaming videos are available any time, no recording is

necessary. You’ll be less likely to encounter conflicts and less
likely to run out of space in the My Shows list.

• Turn on the Overlap Protection

™ feature. See Recording with

Overlap Protection.

I can’t find my show in a search even though I
know it’s on.

• The TiVo Roamio uses your Channel List and Video Provider
list to search for shows. Verify that the channel is selected in
your Channel List. Does the channel have a check mark next
to it? To give it one, highlight the channel and press SELECT.
For more, see Your channel list. Also make sure that all video
providers are selected in your video provider list. To learn
more, see My video providers.

• Look on the Network screen (from the TiVo Central screen,
select ‘Settings & Messages,’ then ‘Settings,’ then ‘Network’
for the time of the last successful connection to the TiVo
service. If it was more than 36 hours ago, your TiVo Roamio
may be having trouble connecting to the TiVo service. Select
‘View network diagnostics,’ then ‘Test Connection’ to test the
current settings. If the test connection does not succeed, see

Connecting to the TiVo service for connection

troubleshooting. Once you have made a successful test
connection, start a regular connection by selecting ‘Connect
To The TiVo service Now.’ If your connection is successful,
new program information will be downloaded and organized,
and will become available to search in about one to five
hours.

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• Is your TiVo service account up to date? Check your account
status on the System Information screen (from the TiVo
Central screen, select ‘Settings & Messages,’ then ‘System
Information’). If your account is suspended or closed and you
wish to re-activate it, go to

tivo.com/manage, or refer to

Getting more info for TiVo Customer Support contact

information and give us a call.

I can’t search for shows. The TiVo Roamio says it is
organizing program information.

• Your TiVo Roamio may not have all its program information
yet. The first time you go through Guided Setup, the TiVo
Roamio downloads some program information from the TiVo
service. More program information becomes available after
the next time the TiVo Roamio connects to the TiVo service.
After 24 hours, full information (up to 2 weeks) is available.

• If the TiVo Roamio loses power while it is organizing program
information, the organizing process will stop until the TiVo
Roamio makes a successful connection to the TiVo service,
and then will start again. If your TiVo Roamio lost power while
it was organizing program information, you can get it to start
organizing again by starting a connection to the TiVo service.
See Connecting to the TiVo service.

What happens if a live event I have scheduled to
record goes into overtime?

• If the TiVo service detects that a recording you’re setting up is
of a live show (like a sporting event or an awards show) you’ll

see a message asking whether you’d like to add more time at
the end of the recording, just in case it goes into overtime.

• If you are watching a show while it’s being recorded, you can
add extra recording time from the Recording Options screen.
See Extending live recordings.

Is there a way to record a show that will not be
aired for weeks or months?

• Create an auto-recording WishList® search for shows that are
not yet listed in the guide. See Creating WishList® searches
for more.

• If you know the date, time, and channel on which the show
will air, you can create a manual recording to record it.

Why wasn’t my show recorded?

• Make sure the TiVoRoamio is connecting to the TiVo service.
See Connecting to the TiVo service.

• View your History for an explanation of why the show did not
record. History is the first selection in the To Do List (see

Viewing recording history). Here are some reasons why a

show may not have recorded:

• When OnePass searches and other repeating recordings

conflict, shows are recorded according to their priority in
the OnePass Manager. See Using the OnePass Manager.

• If the show was a rerun, your OnePass recording may be

set to record First Run Only shows.

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6

• The show may have been deleted from the My Shows list
by someone else in your household.

• The show may have been canceled by the network.

• There may have been a conflict when requesting another
show, and the proposed resolution was to delete the
missing show earlier than planned. If you accepted that
resolution, the show would have been deleted.

• There may have been a power outage that affected the
recording.

Connecting to the TiVo
service

You can make a connection with the TiVo service at any time. Go
to the TiVo Central screen and select ‘Settings & Messages,’ then
‘Settings,’ then ‘Network,’ then ‘Connect to the TiVo service
Now.’

Your TiVo Roamio connects to the TiVo service using your home
network’s Internet connection.

If you’re having trouble connecting to the TiVo service, the
problem might be in the connection of your TiVo Roamio to your
home network, or it might be in the connection of your home
network to the Internet.

To figure out where the problem is, start by trying to go online
from a computer on the same network as your TiVo Roamio. If
you can’t browse the web from your computer, there is a

problem with your home network. Troubleshoot the connection
from your home network to the Internet.

If you can browse the Internet from a computer on the same
network as your TiVo Roamio, there may be a problem
connecting to your TiVo Roamio. Try the suggestions below:

• Check physical connections and cables. Ensure that all
network equipment is receiving power and that all cable
connections for routers, hubs, access points, and computers
in the network are working. Verify that the “link” light is lit on
all devices connected to the network.

• Restart network devices. If you have a router or wireless
access point, unplug it, wait a moment, and then plug it back
in.

• Check your Network Settings. Verify that your Network
Settings are correct. See Network settings.

• Update router or home gateway firmware. If your home
network uses a router, home gateway, or wireless access
point, it may need a firmware update. Firmware is a software
program that is loaded onto a hardware device. You can
usually find any updated firmware at the Customer Support
website for the manufacturer of your hardware.

• Check Static IP Address. If you assigned an IP address to
your TiVo Roamio, check that its IP address is unique on your
network. Also, confirm that the first three sets of numbers of
the TiVoRoamio’s IP address are the same as those of other
devices on the network. (For example, if your computer’s IP
address starts with 192.168.1, then your TiVo Roamio’s IP
address must also start with 192.168.1.)

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Troubleshooting

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• Restart the TiVo Roamio. See Restarting the TiVo DVR for
instructions.

What is a MoCA network?

In a MoCA (Multimedia over Coax) network, your devices
connect to each other through your cable network -- the same
coaxial cable that brings cable TV to your television set.

You can use your TiVo Roamio Plus or Roamio Pro to enable
MoCA throughout your entire home! For instructions, see MoCA

settings. Or, if you already have a MoCA network, you can just

add your Roamio to it! (The four-tuner TiVo Roamio and the TiVo
Roamio OTA will require a MoCA network adapter to connect.
You can get one at

tivo.com/store.)

To learn more about installing and using MoCA, including how to
secure your MoCA network, visit

www.tivo.com/moca.

Audio and Video

How can I get the best picture quality?

• Make sure you are using the best video output format for
your TV. See Video output formats to learn more.

• Do not connect the unit through a VCR. Video signals fed
through VCRs may be affected by copyright protection
systems and the picture will be distorted on the television.

How do I get rid of the bars at the top & bottom or
sides of the picture?

Letterbox bars (at the top & bottom) and side bars may be added
to a show by the broadcaster, by the TiVo Roamio, or by your TV.
In some cases, it may be difficult to determine the source of the
bars in order to determine how to eliminate them.

• Set the TiVo Roamio’s Letterbox Color to gray. From ‘Settings
& Messages,’ select ‘Settings,’ then ‘Video,’ then ‘Letterbox
Color.’ Since most broadcasters add black bars, making the
TiVo Roamio bars gray will help you determine the source of
the bars.

• Make sure your TV Aspect Ratio is set correctly. From
‘Settings & Messages,’ select ‘Settings,’ then ‘Video,’ then ‘TV
Aspect Ratio.’

• Check your TV’s owner’s manual for information about how it
may be adding letterbox or side bars to the picture.

The audio and video are out of sync.

• The audio and video may re-sync if you change channels.

• You may be able to re-sync audio and video by pressing the
REPLAY button on the remote control.

• Press the TiVo button to go to the TiVo Central screen, then
press the LIVE TV button to return to live TV.

• Restart your TiVo Roamio. See Restarting the TiVo DVR for
instructions.