TiVo Premiere XL, Premiere, Premiere Elite Installation Manual

SALES AND

INSTALLATION GUIDE

TiVo® Premiere TiVo® Premiere XL

TiVo® Premiere Elite

For additional information visit:

For TiVo training purposes only. This document is intended for TiVo’s authorized retail installers and is not to be copied or distributed to any third parties.

custom.tivo.com

2 3

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

Sales Guide – Part 1

• Introduction

• The Ultimate Source Device for Every Installation

• TiVo Video Content Sources – Best Available

• TiVo Music, Photos and Home Video Content Unleashed

• TiVo Services: Schedule and Manage Anywhere

• Advanced Features

• Content Portability and Online Scheduling Like You’ve Never Seen

• Back It Up, Make It Yours

• Home Control, Integration and TiVo

• TiVo Premiere vs Cable DVR

Install Guide – Part 2

• Installation and Applications

• TiVo Premiere Elite

• Setup Out of the Box

• Customizing TiVo Premiere for the Customer

• CableCARD

™

FAQ

• Things to know: Digital Simulcast

• Things to know: Switched Digital Video

• Beyond DVR: Setting Up All the Good Stuff for Your Client

• Proposal Form

• Guided Tour

TiVo Network & Connectivity Illustrations – Part 3

• Networked System Illustration

Products – Part 4

• TiVo Product Information

Introduction

Every system needs a source, and even the best displays are only as good as that source.

This sales and installation guide has been created to show the features and benefits of TiVo

®

products,
while also illustrating how you might assemble the complete solution with TiVo boxes in a home
entertainment or control system.

Using this Guide

This guide, like your business, is divided into two equally important halves: SALES and INSTALLATION. First, an
outline of the rich features and benefits of TiVo products and software to help you SELL the concept to homeowners.
Then, all you need to know about the processes involved in the INSTALLATION of the system, including how to
enable extended video-on-demand features from hot content providers like Netflix

®,

Pandora,

and Amazon Instant Video.

Why TiVo?

TiVo technology is the BEST source solution for cable-subscribing homeowners, providing superior picture quality
and audio.

TiVo provides you the opportunity to PROFIT through product sales, installation and setup of advanced features.

TiVo technology and the new HD user interface are SIMPLE TO NAVIGATE and provide a world of entertainment
choices, resulting in happier customers and fewer tech support calls.

TiVo products give you CONNECTION OPTIONS. TiVo Premiere supports both cable and ATSC high-definition signals.

TiVo products are INTEGRATION READY with the most popular home control systems.

TiVo technology lets you CONTROL THE INSTALLATION from start to finish.

About TiVo Inc.

Founded in 1997, TiVo, a pioneer in home entertainment, created a brand-new product and service category with
the development of the world’s first digital video recorder (DVR) and forever changed the way people watch TV.
Now we’re doing it again. Enjoy truly Brilliant TV with the world’s first Smart DVR, the TiVo® Premiere DVR. It plugs
in to your existing cable service and Internet connection, so you get all the entertainment you want from TV and the
web—all in one place, with one remote and one stunning interface.

Table of Contents Sales Guide – Part 1

4 5

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

The Ultimate Source Device for Every Installation

TiVo Premiere boasts advanced internal construction, THX certified
audio and video, wired and wireless network integration options,
software add-ons for shows on the go and an interface built with
future upgrades in mind. With access to tens of thousands of movies,
music streaming, online video downloads, digital picture sharing as
well as superior processing of the cable and broadcast signal itself,
Premiere is truly the ultimate entertainment source for every system.

For full specs and features, see page 16.

More Unique TiVo Features!

Unlike generic cable boxes and set-top boxes, the TiVo Premiere box allows users to simultaneously search for
content on both broadcast and broadband. There are also multiple ways to search:

Important

A subscription to TiVo service and connectivity via broadband is required. Recording multiple channels
simultaneously requires installation and activation of an M CableCARD from a cable provider. Additional fees
may apply from the cable provider. Satellite service, AT&T U-verse, and cable company video-on-demand are
not supported. Additional fees may apply for streaming or downloading third party content, such as Netflix.

Features You Want: Benefits You Sell:

• Four (4) tuners (Premiere Elite) , Two (2) tuners
(Premiere, Premiere XL)

• Record multiple shows at once while watching a 5th
show from your pre-recorded list

• THX certification (Premiere XL and Premiere Elite)
for audio and video

• Superior sound and picture to any cable box

• Large (and expandable) storage capacity • Never run out of recording space. Elite (2 TB

storage for up to 300 hrs. of HD or 2,200 hrs. of
SD recording), Premiere (500GB, 45 hrs. of HD),
Premiere XL (1TB, 150 hrs. of HD), expandable with
WD Expander and selected networked media servers

• Connects to digital cable service via CableCARD • Connects to cable service, replaces the generic

cable box

• Connects to HD antenna
(Premiere, Premiere XL only)

• High-quality HD TV signal – free!

• 1080p/1080i HD formats • Get the most from 1080p displays

• Supports HDMI compliant splitters with to up to
16 HDMI ports (Premiere Elite)

• Increased options for video distribution

• Integrated movie and TV services from Netflix,
Amazon, Hulu Plus, BLOCKBUSTER

®

• The largest on-demand video store is now
just a button push away

• Connects to popular music services like
Rhapsody

®

, Music Choice®, Pandora® and more

• Hear great music through the best speakers in
your house

• Search engine searches both broadcast
& broadband content

• Simultaneously find content both on TV and online

• Multi-room viewing capability • Start watching in one room, finish in another

• Portability software options • Transfer files to smartphones, Apple iPod, Sony PSP,

laptops and media servers from HP and Netgear

• Network connectivity – wired or wireless • Access MP3s, photos, videos and internet radio

via the home network

• TiVo App for smartphones and tablets • Manage your account, browse and find content,

schedule recordings – all without interrupting your
TV shows

• SEARCH: Type “3” in the search field and watch
as results pour in — “30 Rock” on broadcast,
Netflix and Amazon, plus two versions of “3:10
to Yuma”.

• EXPLORE: Let’s say you choose “Alec Baldwin”
from the search results above. TiVo will show
you similar movies, the cast of the movie and
even other movies/shows the cast may have
appeared in.

• BROWSE: TiVo created intuitive categories
for users to look through – from Sundance
to SciFi, Four Star Movies to Football, Home
& Garden to Horror.

• DISCOVER: The Discovery Bar at the top of
the interface has selectively chosen other
shows and movies you may be interested in
watching based on your prior viewing and
recording habits.

6 7

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

TiVo Video Content Sources – Best Available

With the largest video-on-demand store available for any DVR source device on the market, TiVo does not
disappoint. Broadband Internet connection required to access the video content sources below.

TiVo Music, Photos and Home Video Content Unleashed

Whether via the Internet or the customer’s own home network, there are truly countless options for accessing these
types of content on the TiVo DVR. No other source unit on the market is so dynamic. Broadband Internet connection
is required to access the features described below.

Music Content

Netflix on TiVo is FREE to Netflix “unlimited” subscribers.

• Download and instantly watch tens of thousands of movies and TV shows from Netflix

• Supported by Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Titles found through TiVo Search can be played instantly without adding to Netflix
Instant queue

• Subscriptions to both TiVo and Netflix are required

YouTube

™

comes to the big screen! Once connected to broadband Internet access, TiVo

content is readily available to view on connected TVs.

• Supported by Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Search via keyword or user and browse by categories like Most Recent, Top Favorites,
Most Viewed, etc.

Amazon Instant Video service boasts more than 90,000 near DVD-quality and HD
movies, TV shows and more available for rent or purchase.

• Supported by Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Progressive download allows for immediate video watching once download process begins

Rental Details:

• Downloads are available for a 24-48 hour rental period once the program viewing
has begun and remain in box for 30 days prior to watching

Purchase Details:

• Amazon stores all purchased videos in “Your Media Library” for download at request

BLOCKBUSTER

®

movie rentals

• Supported by Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• More than a thousand titles, many available the same day as DVD, more added
every month

• Rental fees start at $2.99 per movie and have a 24-hour viewing window

Hulu Plus

™

offers thousands of current and classic shows plus a library of acclaimed

movies.

• Supported by Premiere, Premiere XL, and Premiere Elite boxes

• Content is available for instant viewing in HD

• Unlimited viewing is just $7.99 with limited advertising

Web Video Downloads News, sports, weather, technology, music, education and whatever else the imagination

can find online can now be downloaded to TiVo boxes.

• Supported by Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Send programs directly to broadband-connected TiVo box free of charge

• Current video partners include The New York Times, CNET, The Onion, Vogue.TV,
Entertainment Weekly, National Geographic

• Thousands of custom video feeds available free of charge by inserting URL address

• Downloads can happen automatically via Season Pass options

Subscription Based
Service:

With Rhapsody on TiVo, users can access millions of songs using the TiVo remote and
broadband-connected TiVo box.

• Supported on Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Rhapsody Unlimited: play millions of full-length tracks for a monthly fee (includes
personalized music recommendation courtesy of Rhapsody)

• One of the largest collections of music available

• After 30-day free trial, Rhapsody subscription is required

Internet Radio:

Create your own Internet radio station based on your music or artist preferences.

• Supported on Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Share your Pandora account between your TiVo Premiere, mobile devices, desktop
or laptop

Internet Radio:

Live365.com is the largest radio network on the Internet, offering hundred of diverse
stations.

• Supported on Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• CD-quality/FM-quality sound on select stations

• Upgrade to VIP membership ($5.95 per month) for commercial-free access and
receive 10,000 stations in 260 genres

• Free 30-day trial for TiVo subscribers

Personal Music
Library:

MP3s over Network

Turn TiVo into a music server and stream personal MP3 files over the network! Music
files are not downloaded, only streamed, which means no used-up space on the TiVo
itself.

• Supported on Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Stream files from PC or Mac connected to network

• Computer must be on and running TiVo Desktop Software (free download at TiVo.com)

• Only MP3 files without DRM restrictions are supported

• Supported file and playlist formats: MP3, M3U, PLS, ASX, B4S

Music Video
Download:

Music Videos on Demand (Free to TiVo owners)

• Supported on Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and
Series3

™

boxes

• Search by title, artist or category

• Download videos to broadband-connected TiVo box at no additional cost

Final Logo

8 9

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

TiVo Sales & Installation Guide
August 2011

©2011 TiVo Inc.

Contents are Confidential and Proprietary to TiVo Inc.

Photos and Home Video Content

TiVo Services: Schedule and Manage Anywhere

There is no rule that says downloaded or recorded content has to sit in a box — TiVo encourages just the opposite!
With online features, “take it with you” portability and multi-room viewing, TiVo has given control of the content back
to the customer.

Online Scheduling

Take it With You — TiVoToGo™ Transfers

Network Access:
Digital Pics

Access to personal pictures over the network.

• Supported on Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and Series3

™

boxes

• View photo albums and slide shows on the TV in HD quality

• Easily navigate, search and view any connected computer’s photo library

• Computer must be on and running TiVo Desktop Software
(free download at TiVo.com)

• Supported file formats: BMP, TIFF, DIB, GIF, JPG, PNG

Network Access:
Home Movies

Access to personal home movies over the network.

• Supported on Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and Series3

™

boxes

• Transfer files from any networked computer for viewing on TV instead of computer
monitor

• Videos can be located on any networked computer

• TiVo Desktop software (free download at TiVo.com) must be used to convert movie
files into TiVo-ready files

Sharing Digital Pics
via the Internet

Partnered online photo sites allow users to archive, view and share pics with other users.

• Supported by Premiere, Premiere XL, Premiere Elite, TiVo HD, TiVo HDXL and Series3

™

boxes

• Photos must be uploaded to sites via a computer for viewing/sharing

• Family and friends’ photos can be viewed via Photobucket or Picassa

™

applications

• Photos are displayed in HD 1080i

Sharing Home Movies
via the Internet

Partnered online video provider allows users to share home movies with other users.

• Supported by Premiere, Premiere XL, Premiere Elite (SD mode only), TiVo HD, TiVo
HDXL and Series3

™

boxes

• Videos must be uploaded to OneTrue Media service via a computer for viewing/sharing

• Family and friends’ videos can be shared via a private channel code given to each user

• Account with OneTrue Media is required

Web-Based Scheduling

TiVo online scheduling allows users to schedule recordings while away from home.

• Program guide data is available

• Current recording schedule (“To Do List”) is shown

• Search and browse show selections on site and schedule for download

• Access users’ TiVo accounts — email and password required

Mobile Apps &
Networked Laptop

Free mobile scheduling applications are available for BlackBerry, iPhone and most web­enabled smartphones.

• Schedule recordings directly to TiVo box via a mobile phone

• Accessible with any web-enabled phone through any network, regardless of carrier

• Applications for Remote Control via WiFi are available for iPhone, iPod Touch, iPad and
many other mobile devices

• TiVo mobile website: m.tivo.com

PC or Mac
Networked Laptop

TiVo service ensures that the entertainment experience follows users wherever they
may go, even without an Internet connection.

• Transfer recordings from network-connected TiVo box to networked laptop for future
viewing

• Set up auto-transfers for favorite shows

• Computer hard drives can be used as additional storage space

• Burn recordings to DVD (may require additional software from Roxio). Visit
www.roxio.com for more information.

Computer requirements:

• PC TiVo Desktop Software (free download at TiVo.com)

• Mac Roxio software (http://roxiocentral.roxio.com/enu/offers/toast/toast-tivo.html?tla=r_
tivo)

• Certain recordings cannot be transferred

1

Transport to
Portable Device

Fill up portable devices for free — watch recorded programs anytime.

• PC run TiVo Desktop Plus software (upgrade software, $25 at TiVo.com)

• Mac requires Roxio

®

Toast Titanium (sold separately)

• Recordings are transcoded to the correct size and file format for portable device

• Supported formats include: iPod, iPhone, iPad, BlackBerry, Nokia N80, Palm Pre & Treo
650, Zune, Zune HD, VGA, H.264 compatible devices and MPEG-4 compatible devices

• Sony PSP transfer requires additional steps (refer to page 7)

• Certain recordings cannot be transferred

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