TiVo Premiere Q Quick Manual

TiVo® Premiere Q

from

Quick Guide

Glossary of icons

Format

My Shows

(Green) This show will be saved until you delete it.

(Yellow circle) In less than three days, this show may be deleted to make
room for other recordings you have requested, but only if space is
needed.

(Yellow circle with exclamation point) In less than one day, this show may
be deleted to make room for other recordings you have requested, but
only if space is needed.

(Yellow triangle) In less than three days, this show will be deleted due to
copyright restrictions.

(Yellow triangle with exclamation mark) In less than one day, this show
will be deleted due to copyright restrictions.

(Red) This show is currently being recorded.

(Blue) This show is currently downloading or transferring.

To Do List and View Upcoming Episodes

(These icons appear beside shows scheduled to be recorded or downloaded.)

(Red) Show will be recorded as an individual recording (not part of a
Season Pass

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recording or WishList search).

Plain folder – contains more than one episode of the same series.

Folder with red or blue dot – contains a show that is currently
recording (red) or downloading/transferring (blue).

Folder with white star – contains one or more shows recorded by a

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WishList

search.

Folder with Suggestions icon – contains all shows recorded as TiVo
Suggestions.

This show is a TiVo

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Suggestion. TiVo Suggestions are recorded
only if space is available, and are the first to be deleted when space
is needed.

TiVo box – for a TiVo box connected to your network.

(Blue) Show will be downloaded as an individual download (not part
of a Season Pass download).

(Red) Show will be recorded as part of a Season Pass recording.

(Blue) Show will be downloaded as part of a Season Pass download.

Show will be recorded as part of a WishList search.

Welcome

Quick Guide

This Quick Guide describes features of the TiVo® service running
on the TiVo

®

Premiere Q digital video recorder.

© 2012 TiVo Inc. Reproduction in whole or in part without written
permission is prohibited. All rights reserved.

Suddenlink and the Suddenlink logo are the registered trademarks of
Suddenlink Communications.

TiVo, the TiVo logo, TiVo Central, WishList, Season Pass,
TiVoToGo, the Jump logo, the Instant Replay logo, the TiVo
Premiere Q DVR logo, the Thumbs Up logo, the Thumbs Down
logo, Overtime Scheduler, Overlap Protection, Ipreview, and the
sounds used by the TiVo service are trademarks or registered
trademarks of TiVo Inc. or its subsidiaries, 2160 Gold Street, P.O.
Box 2160, Alviso, CA 95002-2160.

CableCARD is a trademark of Cable Television Laboratories, Inc.
Manufactured under license from Dolby Laboratories. “Dolby” and

the Double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo, and High-Definition Multimedia Interface

are trademarks or registered trademarks of HDMI Licensing LLC in
the United States and other countries.

iPad, iPod, and iPhone are trademarks of Apple, Inc. registered in
the US and other countries.

YouTube is a trademark of Google Inc.
All other trademarks are the properties of their respective owners.

uses only unless otherwise authorized by Rovi. Reverse engineering
or disassembly is prohibited.

MICROSOFT

This product contains technology subject to certain intellectual
property rights of Microsoft. Use or distribution of this technology
outside of this product is prohibited without the appropriate
license(s) from Microsoft.

Content owners use Windows Media digital rights management
technology (WMDRM) to protect their intellectual property,
including copyrights. This device uses WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to
protect the content, content owners may ask Microsoft to revoke the
software’s ability to use WMDRM to play or copy protected
content. Revocation does not affect unprotected content. When you
download licenses for protected content, you agree that Microsoft
may include a revocation list with the licenses. Content owners may
require you to upgrade WMDRM to access their content. If you
decline an upgrade, you will not be able to access content that
requires the upgrade.

ROVI COPYRIGHT PROTECTION

This product incorporates copyright protection technology that is
protected by U.S. patents and other intellectual property right s. Use
of this copyright protection technology must be authorized by Rovi
Corporation, and is intended for home and ot h e r limited consumer

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Table of contents

Using this guide iv

Quick tour - The TiVo Central® screen 1

Quick tour - My Shows 3

Quick tour - Finding & recording shows 6

Quick tour - Watching live TV 8

Quick tour - Streaming or transferring shows 12

Quick tour - Watching Video on Demand 13

Quick Guide

Using this guide

Thank you for choosing a high-definition TiVo® Premiere Q DVR
from Suddenlink. The Quick Tours that follow will introduce you to
the TiVo service, available in both HD and standard definition, and
have you up and running in no time. For much more, download the
full Viewer’s Guide available at suddenlink.com/tivo

.

Basic terms

When we talk about the TiVo service, here are some terms you
should know:

Live TV. If you’re watching a show as it’s being broadcast,
you’re watching live TV. You can pause live TV for up to 30
minutes. When you resume watching, you’re “behind” live TV.
(You can always get to live TV by pressing the Live TV button
on your remote).

Quad tuner. A tuner is a device found inside DVRs, TVs, cable
boxes — anything designed to receive TV signals, including the
TiVo Premiere Q DVR. A tuner picks one channel to display; it
“tunes” to that channel. Your TiVo Premiere Q DVR is a “quad
tuner” device, meaning that it has four tuners inside and can
record up to four shows at once. Pressing the Live TV button
while in live TV will cycle through your tuners.

Streaming. With the TiVo Premiere Q DVR, you can stream
shows to or from another TiVo DVR in your network or from a
number of broadband sources.

Host/Client. When your TiVo Premiere Q DVR streams shows to
another TiVo box, your Premiere Q DVR is a “host.” When your
TiVo Premiere Q DVR streams shows to another TiVo box, the
TiVo box receiving the shows is the “client.” And your Premiere
Q DVR can be a client, too! When you stream shows from
another TiVo DVR to your Premiere Q DVR, your Premiere Q
DVR is a client.

TiVo with HD menus and TiVo with SD menus. If you have an HD
TV and your TiVo Premiere Q DVR uses (wired or wireless) to
connect to the TiVo service, you’ll be able to use TiVo with HD
menus! HD menus are optimized for HD televisions, and offer
some additional features not found in TiVo with SD menus. If
you have a standard definition TV, you’ll still enjoy the core
TiVo experience with classic TiVo menus! You can switch
between HD and SD menus at any time. For instructions, see
“Your starting point - the TiVo Central screen” on page 1.

TiVo Service. If the TiVo Premiere Q DVR is the body, the TiVo
Service is the brains! The TiVo Premiere Q DVR uses the
program information provided by the TiVo service to power the
program guide, allow you to search for shows, and more.

iv

TM

CableCARD

Decoder. Your TiVo Premiere Q DVR from

Suddenlink comes with a CableCARD that authorizes your TiVo
to receive digital programming from Suddenlink. Your TiVo
Premiere Q DVR comes with the CableCARD already installed.
You should not remove the CableCARD at any time.

Quick Guide

v

Quick tour - The TiVo Central® screen

TiVo with HD menus

TiVo with SD menus

Your starting point - the TiVo Central screen

The TiVo Central screen is the starting point for just about everything you do with your TiVo®
Premiere Q DVR from Suddenlink. From the TiVo Central screen, you can see a list of all the
shows you’ve recorded, find new shows to watch, explore great Suddenlink Video on Demand
choices, and more.

To get to the TiVo Central screen from live TV or any TiVo screen, just press the TiVo
button on your remote control. Depending on how your TiVo Premiere Q DVR is set up, you
will see either HD menus or SD menus:

• If your TiVo Premiere Q DVR is connected to an HD television, you have the TiVo with HD
menus experience.

• If your TiVo Premiere Q DVR is connected to an SD television, you will see TiVo with SD
menus.

Quick Guide

To switch between HD and SD menus, select ‘Settings & Messages’ from the TiVo Central
screen. Then select ‘Settings,’ then ‘Displays,’ then ‘Choose TiVo Menus.’

The Video Window

The Video Window is located in the upper right corner of the TiVo Central screen and most
other TiVo with HD menus screens, unless you choose to turn it off or temporarily hide it. The
Video Window continues playing the show you were watching when you entered TiVo Central.

You can press PAUSE on your TiVo remote to pause the Video Window, and press
PAUSE again to resume playing.

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Quick Guide

To temporarily hide the Video Window, press SLOW on your TiVo remote. Press
SLOW again to restore the Video Window.

Press ZOOM on your TiVo remote to restore the Video Window to full screen on your
HDTV.

If you’d rather permanently turn off the Video Window, from the TiVo Central screen select
‘Settings & Messages,’ then ‘Settings,’ then ‘Displays,’ then ‘Video Window.’

Discovery Bar

The Discovery Bar is the bar of thumbnail images across the top of the TiVo Central screen and
many other TiVo with HD menus screens. What you’ll see in the Discovery Bar depends on
what you record and mark as your favorites using the THUMBS UP button on your remote
control. It’s a great way to find new shows based on what your TiVo Premiere Q DVR knows
you already like! And it doesn’t contain only shows: you’ll also find thumbnails for actors,
collections of related shows, video on-demand providers, and more.

Press the UP arrow to move up to the Discovery Bar, then the LEFT and RIGHT arrows to
move around. Press SELECT on an image that interests you to open an information screen about
that item.

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Quick tour - My Shows

TiVo with HD menus

TiVo with SD menus

When viewing the My Shows list, use
the CHAN UP/DOWN buttons on your

remote control to jump an entire
page at a time, or use the ADVANCE
button to jump to the bottom of the My
Shows list.

All the shows recorded by your TiVo Premiere Q DVR, including video podcasts and
downloaded shows, appear on the My Shows screen. Icons to the left of the program’s title tell
you the recording’s current status. See the Glossary of Icons on the inside front cover for details.

Highlight any title in My Shows (even a show that’s still recording) and press PLAY to play the
show from the beginning, or to resume playing from where you left off.

To delete an individual show or a group, highlight the show or group name and press CLEAR.
Highlight a title and press SELECT to open an information screen, where you’ll be able to play,

delete, or get more information about the show.

Available space

In TiVo with HD menus, a small bar underneath the words “My Shows” on the My Shows
screen lets you know how much space you have available for new recordings on your TiVo
Premiere Q DVR. If you don’t want to see the amount of space used, press the yellow
button on your TiVo remote while viewing the My Shows screen to hide the bar.

Quick Guide

Sorting shows

You can view My Shows either alphabetically by title (from A to Z) or by date recorded.

• In TiVo with HD menus, press the blue button on your TiVo remote to change how the
list is sorted. Press it again to switch back.

• In TiVo with SD menus, press ENTER on your TiVo remote while viewing the My Shows
list to see ‘My Shows Options.’ Then highlight ‘Sort’, and press the RIGHT arrow to choose
‘Alphabetically.’

Select ‘View My Shows with these options.’

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Quick Guide

When you’re using TiVo with SD
menus, you can sort or group shows

right from your My Shows list: press
1 on your remote control to change the sort
order, or press 2 to turn Groups on or off.

Deleted shows go to the Recently
Deleted group, where they remain
until space is needed for new

recordings.

Grouping shows

When Groups are on, shows are organized into folders, and a number in parentheses to the right
of each folder shows how many shows it contains. If you’ve recorded several episodes of the
same show, they can all be collected into a group. You’ll also see groups for HD recordings,
TiVo Suggestions (if you have auto-recording of Suggestions turned on), and auto-recording
WishList

Groups are on by default. To turn them off, do one of the following:

• In TiVo with HD menus, press the red button on your TiVo remote to turn groups off.

• In TiVo with SD menus, press ENTER on your TiVo remote while viewing the My Shows

Even if Groups are turned off, you’ll see the Recently Deleted group at the bottom of the My
Shows list. Shows you delete go to the Recently Deleted group, where they remain until space is
needed for new recordings.

A show’s title may appear in more than one group, even though there is only one recording of
the show. For example, you might have several episodes of a show in that show’s group, and the
same titles in the HD Recordings group, which includes all shows recorded in HD. When you
delete a show in one group, the title also disappears from any other group.

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searches.

Press it again to turn Groups back on.

list to see ‘My Shows Options.’ Select Groups, then press the RIGHT arrow to choose ‘Off.’
Then select ‘View My Shows with these options.’

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When your shows are grouped, you can highlight the group name and press PLAY to play all of
the shows in the group in sequence, beginning with the oldest.

Program details

You can highlight any show in My Shows and press SELECT to see the program details screen,
which offers these options:

• Play (or Resume playing if you’re returning to a partially watched show).

• Keep until... (TiVo with SD menus and certain recordings in TiVo with HD menus) By
default, recordings are saved until space is needed for new shows. But you always have the
option to keep a show for as long as you want. Just select ‘Keep until...’ and on the next
screen, choose ‘Keep until I delete’ or specify that the show be kept until a specific date you
choose.

• Delete now (or Stop recording if recording is in progress).

• Bonus features (TiVo with HD menus only).

• Explore this show Find details about the show, including information about upcomi ng
episodes and cast members.

• More options view upcoming episodes or broadcasts of a show or movie, or get a Season

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Pass

recording of a series. In TiVo with HD menus, select ‘More Options’ to choose how
long to keep a recording (by default, recordings are saved until space is needed for new
ones),

Quick Guide

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Quick Guide

When you search for shows using
the TiVo App on your tablet or mobile

phone, you don’t have to use a letter
grid to select letters. Instead, you can enter
search terms using the device’s on-screen
keyboard. Just download and install the
TiVo App on your mobile device to get
started.

Quick tour - Finding & recording shows

Your options for finding shows to record will depend on whether you’re using TiVo with HD
menus or TiVo with SD menus. Either way, you’re sure to find just what you’re looking for.

Finding & recording shows using TiVo with HD menus

If you’re using TiVo with HD menus, you can search by show title, episode title, show
description, or person name (actor, director, etc.). The TiVo Service searches upcoming TV
shows and movies, web videos, and Suddenlink Video on Demand offerings all at the same
time.

1. From the TiVo Central

2. Use the letter grid to spell out the title, person, or word you’re looking for. Press the arrow

buttons to move around, then press SELECT on each letter you want. As you select letters, a
list of possible matches sorted by popularity appears on the right. For example, if you enter
the letters HOW, you might see matches for the TV show “How I Met Your Mother,” the
video on demand movie “How To Lose A Guy In Ten Days,” and the director Ron Howard.
Results are sorted by popularity, with better matches higher in the list.

3. Keep selecting letters until you see what you’re searching for. If you make a mistake, you can press CLEAR to erase everything, or REWIND to erase one letter at a time. Insert a space by pressing FAST FORWARD .

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screen, select ‘Find TV, movies, & videos,’ then choose ‘Search.’

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4. Use the RIGHT arrow to highlight the show or person name, and press SELECT to view the information screen.

5. For a show, select ‘Get this show’ to record the next showing or to set up a Season Pass

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recording.

From the information screen, you can also view upcoming episodes or an episode guide, learn

When you search for shows using
the TiVo App on your tablet or mobile

phone, you don’t have to use a letter
grid to select letters. Instead, you can enter
search terms using the device’s on-screen
keyboard. Just download and install the
TiVo App on your mobile device to get
started.

more about cast members, and access bonus features!

Finding & recording shows using TiVo with SD menus

If you’re using TiVo with SD menus, you can search by title:

1. From the TiVo Central screen, select ‘Find Shows’, then ‘Search by Title.’

2. Choose whether to narrow the search to a particular category and sub-category, or select

‘All shows.’

3. Use the letter grid to spell out the title. Use the arrow buttons to move around, then press
SELECT on each letter you want. (Skip “a,” “an,” or “the.”) As you select letters, an
alphabetical list of shows appears on the right. Keep selecting letters until you see your
show.

If you make a mistake, you can press CLEAR to erase everything, or REWIND to erase
one letter at a time. Insert a space by pressing FAST FORWARD .

4. When you see your show, press the RIGHT arrow to move to the list. Then use the UP/DOWN arrows to highlight your show, and press SELECT. The show information screen shows your available options.

Quick Guide

5. To record the show, select ‘Record this episode.’ You can also choose to schedule a Season Pass recording or view upcoming episodes of the show.

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Quick Guide

Quick tour - Watching live TV

When you’re watching a show as it’s broadcast, you’re watching live TV. Press the LIVE TV
button to go to live TV from any TiVo screen.

Moving around in time

1. First, press the PAUSE button. You can pause live TV for up to 30 minutes. When you pause live TV, you see a status bar

showing a one-hour period. The green segment
shows the portion of the hour that has been saved by your TiVo Premiere Q DVR. The white
line marks your current point in time. When the white line is back in the green segment,
you’re “behind” live TV.

2. Press PLAY to continue watching the show. Next, press REWIND and the show rewinds. Press REWIND a second time to rewind faster, and a third time to go at triple speed. Press PLAY at any time to return to normal speed.

3. Press PAUSE again, and, with the show paused, press FAST FORWARD to move a small step forward. Press REWIND to move a small step back. Press PLAY to resume watching at normal speed.

4. Press the REPLAY
miss a great sports play or a bit of dialog, or for when you fast forward too far.

5. Press REPLAY again, then immediately press SLOW to see your own slow-motion replay.

6. Press the ADVANCE

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button. The show jumps back 8 seconds — useful for when you

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button. You’ll instantly move forward 30 seconds.

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7. Press and hold the ADVANCE button and presto! You’re caught up to live TV.

8. Press and hold the REPLAY button to skip back to the beginning of the saved portion.

Changing channels

To move one channel at a time, press CHANNEL UP/DOWN on the TiVo remote.
To go to a specific channel, use the numbers on your remote control, then press ENTER. (If you

don’t press ENTER, the channel changes automatically after a few seconds.) To jump back to
the previous channel on the same tuner, press ENTER again.

Tired of channel surfing? Press GUIDE to display the program guide. Highlight any show and
press SELECT. If the show is currently on, the channel changes. If the show is on later, you’ll
see options to record it.

Watching multiple shows at once

Your TiVo Premiere Q DVR can watch (and record!) four different live TV channels at the
same time — one on each tuner. Go ahead, try it:

1. First, press PAUSE to pause the live TV show you’re watching. Let’s call the tuner you’re watching “Tuner 1.”

Quick Guide

2. Press the LIVE TV/Swap button to switch to the next tuner, “Tuner 2.” Whenever you press LIVE TV, you’ll switch to the next tuner in line.

Note: You may see the same channel on more than one tuner.

3. Change the channel if you like, watch the new show for a few moments, then press LIVE

TV/Swap again to switch to Tuner 3.

4. Change the channel, watch for a few moments, then press PAUSE.

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Quick Guide

5. Press LIVE TV/Swap again to switch to Tuner 4. Again, change the channel, watch for a few moments, then press PAUSE.

6. Press LIVE TV/Swap once more to switch to Tuner 1. Notice that the first show you were watching is still paused. Press PLAY (or PAUSE again) to continue watching the show.

7. Press LIVE TV/Swap to switch to Tuner 2. Because you didn’t pause this show, it’s still playing. Press REWIND to watch the part of the show you missed. Press PLAY to start playing.

8. Continue pressing LIVE TV/Swap to cycle through Tuners 3 and 4, and back to Tuner 1. Shows you that paused are still paused; shows you were watching are still playing. You can rewind them to catch what you missed!

Recording the show you’re watching

You can always record the show you’re watching — just press RECORD while watching
either tuner — or on both tuners to record two shows at once. On the screen that appears, select
‘Record this showing.’ Select ‘Season Pass & other options’ for more choices.

Recording the saved portion

Up to 30 minutes of the current channel’s broadcast is always being saved, even when you’re
not recording. When you change channels, the TiVo Premiere Q DVR clears the saved portion
on the tuner you’re watching and starts saving again on the new channel. So, if the saved portion
is important to you, either record the program or don’t change the channel.

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To record the saved portion in addition to the rest of the program, choose ‘Record this showing.’

Stopping a recording

You can stop any recording in either of two ways: select the title in your My Shows list, then
select ‘Stop recording;’ or, press the RECORD button in live TV, then choose ‘Stop the current
recording.’

Quick Guide

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Quick Guide

HD shows cannot be transferred to
standard-definition DVRs. Shows

that cannot be transferred because
of this or due to copy protection are marked
with the red circle-slash icon.*

*Not all programming may be transferred using the
Multi-Room Viewing or TiVoToGo™ features due to
the use of copy protection mechanisms permitted
under the FCC’s encoding rules. Some shows
cannot be transferred due to the copy protection
assigned to them by the program provider. These
shows usually are marked with a red circle-slash
icon (47 C.F.R. 76.1904).

Quick tour - Streaming or transferring shows

When other TiVo DVRs are connected to the same network as your TiVo Premiere Q DVR, you
can watch shows saved on your other TiVo DVRs by streaming or transferring them to your
Premiere Q DVR. You can also stream shows directly from some video providers.

1. From the TiVo Central screen, select ‘My Shows.’

2. At the bottom of the My Shows list, highlight the TiVo DVR you want to stream or transfer

shows from.

3. Press SELECT to see the other TiVo DVR’s My Shows list. Note: Some shows cannot be streamed or transferred due to the copy protection assigned

them by the program provider. These shows are usually marked with a red circle-slash icon.

4. Find the show you want to streamed or transfer from the other TiVo DVR. Highlight it and press SELECT.

If you are streaming the show, you can start to watch it immediately. If you are transferring
the show, you can choose to watch it as it transfers, or continue browsing and choosing
shows to transfer.

You can pause, rewind, fast forward, and play streaming video or transferred shows in slow
motion just as you would live TV!

For more on streaming or transferring shows, including how to transfer shows to your portable
device, see the full Viewer’s Guide available at suddenlink.com/tivo

.

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Quick tour - Watching Video on Demand

TiVo with HD menus

TiVo with SD menus

Your TiVo® Premiere Q DVR has access to tons of movies, TV shows, and videos on demand.
Here’s how to get the most out of the Suddenlink Video on Demand service:

1. Press the ON DEMAND button on your remote control. This will take you to the main screen of available content.

2. On the main Suddenlink Video on Demand page, you’ll see a list of categories (like ‘New,’ ‘Drama,’ or ‘Comedy’) to choose from. Highlight the category you wish to browse and press SELECT.

3. If you are offered sub-categories like “Movies,” “Free” and so forth, choose a sub-category and press SELECT.

4. A list of available videos is displayed. You’ll see the video’s price, and when you highlight the video, you’ll see a brief description in the right column.

5. Once you've located a video you want, highlight it and press SELECT. This will bring you to a screen that gives you more details on the video and, in many cases, allows you to watch a free preview.

Quick Guide

6. If the video is free, the information screen will have an option to ‘Play.’ Select ‘Play’ to start the video.

If the video must be rented to view it, the information screen will have an option to ‘Rent &
watch now’ (the price will be listed). Select ‘Rent & watch now’ to order the video. You will be
asked to confirm your purchase by pressing the THUMBS UP button on your remote control.

Visit suddenlink.com/tivo
about using Suddenlink Video on Demand.

for the most up-to-date information and to view instructional videos

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Quick Guide

Controlling a video

Stopping the video. Once you’ve started watching your video, you can stop it at any time by
pressing the LEFT arrow on your remote control. Partially watched videos are stored in the ‘My
Rentals folder. See “Watching a saved video” on page 14 for information on watching a video
saved in the ‘My Rentals’ folder.

Pausing. Press PAUSE on the your remote. To resume playing, press PLAY on your remote.
Rewinding. Press REWIND on your remote control. When you are ready to watch, press PLAY.

Fast Forwarding. Press FAST FORWARD on your remote control. When you are ready to

watch, press PLAY. (NOTE: Some videos from the Suddenlink Video on Demand library will
not allow you to fast forward.)

Watching a saved video

Partially and completely viewed on-demand videos are saved in the ‘Saved Video On Demand’
folder for as long as they are available from Suddenlink Video on Demand. You can watch them
again at any time.

To restart a video in progress, or to re-watch a video you have already viewed:

1. Press the ON DEMAND button on your remote control.

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2. Select the ‘Saved Video on Demand’ folder.

3. Select the video you want to watch.

4. Select ‘Resume playing’ to start playing from where you left off, or, to play the video from

the beginning, press the RIGHT arrow to select ‘from beginning.’

Getting more info

Got a question? Here’s how to find answers:

Quick Guide

1. View the full ‘Viewer’s Guide.’ The Viewer’s Guide, available online suddenlink.com/tivo
contains lots more information that will help you get to know your TiVo Premiere Q DVR
from Suddenlink. There you’ll not only find more detail about the topics covered in the
Quick Guide, but also information on DVR settings and troubleshooting.

2. Use the help screens on your TiVo Premiere Q DVR. For general troubleshooting, go to the
TiVo Central

3. Get how-to information online. You’ll always find the latest information about what you can
do with your TiVo Premiere Q DVR online at tivo.com/howto

4. Use online support. Visit Suddenlink Customer Support online at suddenlink.com/tivo
the most up-to-date information and to view instructional videos about using Suddenlink
Video on Demand.

5. Call Customer Support. If you still have questions, contact a Suddenlink Customer Support agent by calling 1-888-822-5151.

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screen, and select ‘Settings & Messages,’ then ‘Help.’

.

,

for

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Remote Control Tips

Program your TiVo® remote to control your TV or A/V receiver. See

Customize Your TiVo Remote to the right.

Press the TiVo button once to go to the TiVo Central

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screen, or twice to go to

the My Shows list—your list of recorded shows.

Press LIVE TV to switch between tuners.

Press FAST-FORWARD and REWIND up to 3 times for 3 speeds. Press

PLAY to resume normal play.

REPLAY

replays the last 8 seconds of a show.

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Press CLEAR to delete a title in a list (like the My Shows list) or to hide things

that aren’t part of the show you’re watching (like the TiVo channel banner).

Inserting the Batteries

1. Open the battery door:
Push the battery door where it comes to a point, near the center
of the back of the remote, to open.

2. Insert the batteries (supplied). Match the + and - marks on the

batteries to the + and - marks in the compartment.

3. Replace the battery door.

Press GUIDE to see the TiVo program guide, then press ENTER or INFO (while

the guide is visible) for Guide Options that let you change the way channels
display or show only certain types of shows.

When you’re viewing the TiVo program guide, press FAST-FORWARD or

REWIND to move the displayed time incrementally. Or, you can press
ADVANCE

to jump 24 hours ahead and REPLAY

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to go back

24 hours.

CHAN UP/DOWN does more than change the channel—it also pages up or

down through lists of shows or menu items.

Press ADVANCE

to move forward 30 seconds. Press and hold to catch up
to live TV or jump to the end of a recorded show. Press and hold REPLAY
to jump to the beginning of a show.

Remote Control Troubleshooting

Press any button on the remote. Does the red light above the TiVo button
on the remote flash?

If the red light does not flash, make sure the batteries are positioned
correctly in the remote. If they are correctly positioned, try a new set
of batteries.

If the red light on the remote does flash, but the lights on the front of
the TiVo box do not respond to the remote, restart your TiVo box by
unplugging it, waiting 15 seconds, then plugging it back in.

See the Troubleshooting chapter in the Viewer’s Guide for more help with
your remote control.

Customize your TiVo® remote

Some buttons on your TiVo Premiere Q
remote are programmable:

TV POWER

TV INPUT

VOLUME & MUTE (can control sound

on your TV or A/V receiver)

On-Screen Menus and the Remote Control

To navigate the TiVo
menus, use the remote control
to move to the option you want, then press SELECT.

The LEFT arrow button often takes you to the
previous screen.

®

Premiere Q’s on-screen

’s arrow buttons

a

w

p

S

To program your TiVo Premiere Q remote,
press the TiVo button to go to the TiVo

®

Central

screen and select ‘Settings &
Messages,’ then ‘Settings,’ then ‘Remote,
CableCARD, & Devices,’ then ‘Remote
Control Setup.’ Follow the easy on-screen
instructions.

Two Types of On-Screen Arrows

The arrows that appear beside or near
the highlight bar show the directions it
can move. For example, on this screen,
you could press the RIGHT arrow to view
details about the highlighted title, or the
LEFT arrow to go back to the previous
screen.

Page Up
Arrow

Page
Down
Arrow

Highlight Bar

Arrows near the
Highlight Bar

When you see page up or page
down arrows at the top or bottom
of the screen (or a list), press the
CHAN UP/DOWN button to jump
an entire page at a time.

CHAN UP/DOWN

Button

TiVo® Premiere Q Remote Control

The TiVo button takes you to TiVo Central®, the starting point for all
your TiVo features and settings.

If programmed, TV PWR turns your TV or A/V receiver on/off.
See the inside back cover of this guide for more information.

Input to select the input (such as TiVo Premiere Q, DVD

Use
player, game system) your TV displays.

Use

Zoom to change aspect ratio of shows on your TV.

If programmed,
receiver.

If programmed, Mute turns the volume on your TV or stereo on or off.

Use the Thumbs Up and Thumbs Down buttons to rate shows for TiVo
Suggestions. You can give up to three Thumbs Up (great!) or three Thumbs Down
(terrible!). In TiVo with HD menus, you can also use the THUMBS UP button to
mark any video provider, category, or collection as a favorite.

Volume controls the volume on your TV or A/V

Rewind rewinds a show. Press it up to three times for three speeds. When a

show is paused, press Rewind to go back frame-by-frame.

Pause freezes a show. Press it again to resume playing.

Slow plays a show in slow motion.

Replay repeats the last 8 seconds of the show. Press and hold to jump to the beginning

of a show.

On Demand takes you to a list of available Video on Demand titles.

In TiVo with HD menus, the buttons sort and filter views. Look for the
onscreen tips.

Live TV/Swap takes you to live TV. If you’re watching live TV, use it to swap tuners.

Info shows the channel banner while watching live TV; press it again to make it disappear.

Guide takes you to the program guide, where you can find shows to watch or record. Press

it again to clear the guide.

Use Select to choose menu options or shows to record.

Use the Arrow Buttons to navigate the TiVo menus and the program guide.

Use the Channel Up/Down buttons to change the channel and to page up or
down while in the program guide or TiVo menus.

Press Record to start recording the show you’re watching, or to set up a
recording for a show selected in the program guide.

Play starts playing a show from the My Shows list. When you are using

pause, rewind, fast-forward or slow, pressing Play will resume playing at
normal speed.

Fast-Forward fast-forwards through a show. Press it up to three

times for three speeds. When a show is paused, press Forward to
advance frame-by-frame.

Advance moves forward in 30-second increments; press and

hold to jump to the end of the show. While viewing a recorded
show, press Advance to jump to the next tick mark when
fast-forwarding or rewinding.

Enter/Last returns you to the last channel tuned to in

live TV. In the program guide, press Enter/Last to see
Guide Options.

Use Number buttons to enter channel numbers.

Clear removes the display of the channel banner or

program guide, and deletes titles from the My Shows or
To Do list.