TiVo Ooma Hub User Manual
table of contents
Getting Started ...............................................................................................2
Landline vs. Non-landline ............................................................................................................... 2
Provisioning (Landline version only) ............................................................................................... 2
Basic Calling ..................................................................................................4
Verify ooma Service is Working ..................................................................................................... 4
Placing Calls .................................................................................................................................... 4
Answering Calls ............................................................................................................................... 5
Ending Calls ..................................................................................................................................... 5
Emergency 911 Calls ...................................................................................................................... 5
Service Disruptions .......................................................................................................................... 6
Other Calling Features .................................................................................................................... 7
The Instant Second Line™ ...........................................................................10
Placing Calls on the Second Line ................................................................................................ 10
Answering Calls on the Second Line ........................................................................................... 10
Switching Lines ............................................................................................................................... 10
Joining a Call (Party Line) .............................................................................................................10
Placing Calls on Hold .................................................................................................................... 11
Conferencing ................................................................................................................................. 11
Using the Instant Second line with Cordless Phones .................................................................. 12
iii
The Broadband Answering Machine™ .....................................................14
Initial Setup ..................................................................................................................................... 14
Retrieving Messages From a Hub or Scout ................................................................................. 14
Advanced Features ......................................................................................................................15
The ooma Lounge........................................................................................18
iv
table of contents
Quick Reference Guide ..............................................................................20
The ooma Hub ............................................................................................................................... 20
The ooma Scout ............................................................................................................................. 21
Button Layout ................................................................................................................................. 22
Installation ....................................................................................................24
Before You Begin ........................................................................................................................... 24
Package Contents ........................................................................................................................25
Installing the ooma Hub™ ..........................................................................28
Connecting the ooma Hub to the Network ................................................................................ 28
Connecting the ooma Hub to Your Phone System .................................................................... 31
Finishing Installation of the ooma Hub ........................................................................................ 34
Installing the ooma Scout™ .......................................................................36
Installing the Rest of your Phones .................................................................................................37
How Phone Devices Work with the ooma System ..................................................................... 38
Troubleshooting ...........................................................................................40
Contacting ooma Support ............................................................................................................ 42
Appendix A: Identifying Your Equipment .................................................44
The Internet Connection ............................................................................................................... 44
The Modem .................................................................................................................................... 44
The Router ...................................................................................................................................... 45
The Phone System .........................................................................................................................45
Appendix B: Limited Warranty ....................................................................48
Appendix C: Regulatory Information ........................................................52
getting started
Using the ooma™ system means you can use your phones to call anyone in the US - with no monthly
fees! With the Instant Second Line™ feature, your household can make or receive two calls at the same
time without the hassle or expense of having a second line and number. Plus, the Broadband Answering
Machine™ feature combines the convenience of an answering machine with the power of voicemail.
If you followed the steps in the Quick Start Guide, your ooma system should now be installed and the ooma
Tab should be blue, indicating your system is online. Listen for the signature ooma dialtone to tell you that
your ooma service is working.
Landline vs. Non-landline
The ooma system can be used with or without a landline. By using the ooma system with a landline, you get
to keep your phone number, increase the reliability of your phone service and retain traditional 911 services.
This is the safest and most reliable way to use the ooma system, and allows you to still make and receive
phone calls, including 911 calls, even if your Internet service is down or your power is out (regular phone company calling charges apply and a line-powered corded phone is required). If you are using the ooma system
with your original home phone number, you will be installing the landline version. Look for the
out this guide for important information about using the landline version of the ooma system.
By using the ooma system without a landline, you will save the most money, however you will not be able to
make or receive phone calls, including 911 calls, if your Internet service is down or your power is out. If you
received a new phone number from ooma, you will be installing the non-landline version. Look for the
throughout this guide for important information about using the non-landline version of the ooma system.
icon through-
icon
2
Provisioning ( Landline version only)
In order for ooma services, such as the Instant Second Line feature, to fully work, your landline phone service
needs to be provisioned. “Provisioning” your phone line means that your local phone service will be modied
to work with the ooma system. Calling features such as Call-Waiting, 3-way Calling and Voicemail will be
cancelled (since your ooma service includes these features) and Call Forward on Busy (CFB) will be added.
If you provided your authorization and landline account information to ooma when you made your purchase,
ooma will work with your phone company to do this for you. A change fee and recurring monthly charge for the
CFB feature will apply. While provisioning may take a couple days, unlimited calling within the US starts as
soon as the ooma Tab is blinking blue and you hear the signature ooma dialtone.
If you currently subscribe to a voicemail service, the provisioning process will cancel it and any
messages will be lost. Check and empty your voicemail account before installing your ooma system.
4
The basic steps of placing and receiving phone calls with the ooma system are the same as with your regular
telephone line. You still use your phones like you always have, and now have advanced ooma calling features
at your ngertips.
basic calling
Verify ooma Service is Working
When your ooma service is working, the ooma Tab will light up blue, and if you pick up your phone, you will
hear the signature ooma dialtone. Both of these indicators tell you that your ooma service is enabled.
Placing Calls
To place a call, pick up any phone connected to an ooma Hub or ooma Scout device. An available line will
automatically be selected for you and the Line
handset, you will hear the signature ooma dialtone. This lets you know your ooma service is working and that
you have unlimited calling within the US. You can now make the call by dialing the destination number. As the
call is placed through the ooma network, you will hear a short ooma tone after the call connects. This tells you
there was no charge for the call.
You can also make international calls at low rates with your ooma system on a pre-paid basis. Just visit the
online ooma Lounge to make your initial payment. Once your account is funded, you can directly dial your
favorite international destination and save money with our low rates. Please visit the ooma Lounge to browse
our international calling rates.
or Line button will light up solid red. Through your
LANDLINE
If you see your ooma Tab is blinking
red, or if you do not hear the ooma dialtone,
your ooma service is not available and all calls,
domestic or international, are subject to charges
from your phone company.
NON-LANDLINE
If you see your ooma Tab is blinking
red, or if you do not hear the ooma dialtone, your
ooma service is not available. You will not be
able to make or receive calls until the problem
is resolved (i.e. the Internet or power outage is
over).
basic calling
5
Answering Calls
To answer an incoming call, simply pickup any ringing phone in the house and you will be connected to the
caller. When a line is ringing, you will see the line button blink rapidly.
To use Caller ID on your phones, the landline phone service plugged into the ooma system must also have
the Caller ID feature enabled.
Ending Calls
To end a call, simply hang up the phone. If you are the only one talking on that line, the call will be
disconnected and the line button will stop being illuminated.
Emergency 911 Calls
Emergency 911 calls work differently depending on whether you are using the landline or non-landline version.
Please see the appropriate notes below.
LANDLINE
If you pick up any phone connected to an
ooma device and dial 911, the call will override
other calls currently active on the system and
be placed through your local phone service to
ensure that your location is quickly identied.
911 calls work even if your Internet connection
is down or there is a power outage in your
house. Note: Placing a 911 call during a power
outage requires a line-powered corded phone.
Under rare circumstances, the
system may not be able to disconnect an active
call immediately to place the 911 call. In this
case, you will hear a fast busy tone. Hang-up
the phone, wait 15 seconds, then dial again.
NON-LANDLINE
If you pick up any phone connected to an
ooma device and dial 911, the call will override
other calls currently active on the system and
will be immediately placed to our 911 service
centers.
In locations where Enhanced 911
is available, your service address location will
automatically be transmitted to dispatchers
handling the call. For your saftey, always
ensure that ooma has your current service
address. To update your service address,
please visit the ooma Lounge or call ooma
customer service.
basic calling
Service Disruptions
Internet Interruptions
ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab
blinks red, indicating that your ooma service is temporarily unavailable. When this happens, the ooma system
will work differently depending on whether you are using the landline or non-landline version. Please see the
appropriate notes below.
LANDLINE
During an Internet outage, you will hear the
regular dialtone, not the ooma dialtone. You
can still make and receive calls, including
911 calls, over your phone line. However all
outgoing calls will be placed through your local
phone service, and regular phone company
calling charges will apply.
Power Outages
If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark. When this happens,
the ooma system will work differently depending on whether you are using the landline or non-landline
version. Please see the appropriate notes below.
During an Internet outage, you will not hear
any dialtone. When using the ooma system
without a landline, you will not be able to dial
911 unless your power and Internet connection
are both working.
LANDLINE
During a power outage, you will hear the
regular dialtone, not the ooma dialtone. You
can still make and receive calls, including 911
calls, over your phone line if you have a linepowered corded phone. However all outgoing
calls will be placed through your local phone
service, and regular phone company calling
charges will apply.
During a power outage, you will not hear any
dialtone. When using the ooma system without
a landline, you will not be able to dial 911
unless your power and Internet connection are
both working.
NON-LANDLINE
NON-LANDLINE
basic calling
Other Calling Features
The ooma system supports traditional calling features that you may already be familiar with on your existing
landline phone service.
Blocking Caller ID
To block Caller ID when placing an outgoing call, dial *67 on the telephone before dialing the destination
phone number. To permanently block Caller ID on all outgoing calls, visit the online ooma Lounge to change
your preferences.
Sending Caller ID
If your ooma system is congured to permanently block Caller ID on all outgoing calls, you can enable sending of Caller ID on a per-call basis by dialing *82 on the telephone before dialing the destination phone number. To disable permanent blocking of Caller ID on all outgoing calls, visit the ooma Lounge online to change
your preferences.
Disable Call-Waiting Tone
The ooma system supports the Instant Second Line feature which allows a second incoming call to be answered by someone already on the phone, or a different phone on the system. To disable the call-waiting tone
that is played when the second incoming call arrives, dial *70 on the telephone prior to making an outgoing
call. Other phones will still ring when you receive another call.
Call Return
The ooma system allows you to return the last incoming call. Simply pick up your phone and dial *69. If the
Caller ID for the last incoming call is not available or is blocked, the call cannot be returned.
When using the landline version of the ooma system, this feature only works if you have subscribed to
Caller ID on your landline telephone service.
7
Directory Assistance
Directory assistance calls are available by calling 411. A per-use rate applies. Please visit the ooma Lounge
online for associated costs.
basic calling
the instant second line
The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle
or cost of physically installing a new one through the phone company. Not only that, the Instant Second Line
uses the same phone number you already have and makes it easy to create 3-way conference calls! To fully
utilize your Instant Second Line, you will need to purchase and install at least one ooma Scout device.
Placing Calls on the Second Line
To place a call when someone else is already on the phone, simply pick up a phone that is connected to a
different ooma device than the one already in use. Your ooma device will select an available line and will light
up Line
or Line solid red. You will immediately hear the ooma dialtone and be able to make your call.
Answering Calls on the Second Line
If another call comes in while you’re on Line , Line will start to blink rapidly. You will hear the call
waiting tone while other phones in the household ring, giving other members of your household a chance to
pick up without interrupting your call. If you wish to get it yourself, press the rapidly blinking Line
current call on hold and answer the new call.
Another way to perform the same function is to use the Flash button on your phone. If you have used callwaiting before, this is the same way you answer the call-waiting tone. It is especially convenient when you are
not near the ooma device, such as when you are using a cordless phone. If your phone does not have a ash
button, you may quickly press and release the phone’s hook switch instead.
to put the
Switching Lines
To switch between two lines, simply press the button of the line you wish to be connected to, or use the ash
button on your phone. The line you are on is automatically put on hold for you, and you’ll switch to the other
one. You never need to worry about accidentally hanging up on a user when switching lines. If there is no call
on the other line, you will hear the ooma dialtone and can place another call.
Joining a Call (Party Line)
The Instant Second Line feature gives each phone a new dialtone so that you can place another call when
one is already in progress. To join a call already in progress on a different phone, simply press the line button
that the call is on. You may also use the Flash button on your phone to switch to the call in progress.
A slowly blinking line button means that the line is in use by another ooma device.
the instant second line
Placing Calls on Hold
With the Instant Second Line, you can place a call on hold.
Placing a Call on Hold
When you are talking on either Line
place your line on hold, simply press the line button with the solid light. Now the line’s button will blink slowly.
If you hang up your phone, the call stays on hold in the system.
Note: If both lines are in use, you cannot put both calls on hold.
Retrieving a Call on Hold
If either Lines
phone and press the line button that you want to connect to.
or have a call on hold, the line button will blink slowly. To retrieve that call, pick up the
or Line , that particular line’s button will display a solid light. To
Conferencing
With the ooma system you can create a 3-way conference call.
Creating a 3-way Conference Call
With active calls on both lines, simply press both line buttons
solid. Now all three parties can talk to each other. If either conferenced line hangs up, that line button light
turns off to indicate that the line is free. Both lines are disconnected when you hang up.
simultaneously. Both buttons will light up
11
If you don’t already have a second call in progress (a third person to conference with), press the other
line button. This will place your current call on hold and switch you to the other line to place a second call.
Ending a 3-way Conference Call
To break a 3-way conference call back into two separate calls, press either line button. The conference call
will end and you will be connected to the line that you pressed. The other line will be put on hold.
12
the instant second line
Using the Instant Second Line with Cordless Phones
If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma
interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second
Line feature directly from your cordless phone.
Switching Lines
To switch between two lines, press the Flash button on your phone: the line you are currently on
is automatically put on hold, and you’ll switch to the second one. You do not need to worry about
accidentally hanging up on a caller when switching lines. If there is no call on the other line, you will hear
the ooma dialtone and can place another call.
Answering Calls on the Second Line
To answer a second incoming call while you are on the phone, simply press the Flash button. You will
automatically be switched to the incoming call, and your previous call will be placed on hold. To switch
back to the original call, press Flash again.
Joining a Call in Progress
To join a call in progress, press the Flash button when you hear the ooma dialtone. This will switch your
phone to the call in progress.
Multi-Handset Cordless Phone Systems
There are important limitations to note when using a multi-handset cordless phone system with the ooma
system. These phone systems typically have two or more handsets associated with a single cordless
base station.
While installation is simple because only the cordless base station needs to be connected to the ooma
Hub or ooma Scout, all handsets associated with a cordless base station act together like one phone.
This means that when one handset is already in use, another handset associated to the same cordless
base station cannot access the Instant Second Line feature to make an outgoing call. Similarly the other
handsets will not ring when an incoming call on the Instant Second Line arrives.
If you have other phones connected to a different ooma Hub or ooma Scout, they can be used to
access the Instant Second Line feature.
the broadband answering machine
The ooma system also provides an easy-to-use answering service called the Broadband Answering
Machine™ feature. The Broadband Answering Machine is more than voicemail, it also provides convenient
message retrieval at home or away from home, and the ability to screen your calls and send calls to voicemail.
In the online ooma Lounge, you can congure the Broadband Answering Machine feature to activate after
a certain number of rings. Unless you have set your system to Do Not Disturb, each message is screened
(played aloud) over the ooma Hub and ooma Scout speakers as it is recorded. While the caller is recording
their message, you can pick up the phone at anytime to talk to the caller.
Initial Setup
Pick up a home phone then press the Play Button on the associated ooma Hub or ooma Scout device.
Follow the instructional prompts to setup your Broadband Answering Machine feature. The system will walk
your through setting up your PIN, recording your name, and recording a greeting. The whole process takes
approximately two minutes.
Retrieving Messages from an ooma Hub or ooma Scout
New Message Indicator
When you have new messages, the Play Button
Playing a Message
To hear messages hands-free, press the Play Button
speaker. If you have new messages, only the new messages will play. To listen to saved messages, press the
again after all new messages have been listened to.
Want privacy? You can pick up the attached phone at anytime to listen to messages on the handset.
on your ooma Hub and ooma Scouts will blink red.
and your messages will start to play through the
Saving a Message
While a message is playing or just after it nishes, press the Send-to-Voicemail Button
listening. The message will be marked as heard and the next message will play.
Deleting a Message
While a message is playing or just after it nishes, press the Delete Button
will automatically begin to play. If you mistakenly delete a message you wish to keep, you can retrieve it from
the trash can and resave it within two weeks at the ooma Lounge.
to delete it. The next message
to save it for future
Loading...