Tiscali TalkTalk User Manual

A

A brighter home for everyone

Your YouView
User Guide

Your remote

Record button

Record a programme
on Freeview

Help button

Get on-screen help

Pause button

Pause live TV for up to 2 hours

Guide button

Open the YouView Guide

Number buttons

Use to enter Freeview
channel numbers

Info button

Display more information
about a programme

TalkTalk button

Access the TalkTalk Player

YouView button

Open the main menu

Search button

Find what you want
to watch

Coloured buttons

Take short-cuts to special
features within the TV service

Your remote control and set top box may differ from those
shown in this guide but the buttons will work in the same way

NOTE

Get started – What you're about to enjoy ����������������������������������������������������������������������� 1

YouView – Never miss great TV again ���������������������������������������������������������������������������2-7

The TalkTalk Player – Your exclusive entertainment library ��������������������������������� 8-1 3

Parental Controls – Manage your security settings ����������������������������������������������14 -15

Q&A – Some common questions ����������������������������������������������������������������������������� 16-18

Brighter ways to save – Manage your account online ������������������������������������������������19

Quick start guide �����������������������������������������������������������������������������������������������������������������20

What's inside

1D

Get Started –
What you're about to enjoy

Welcome to our TV Trial� We're glad to have you on board and
hope you enjoy the experience� The trial is planned to run until
31st August and we will be in touch when it is coming to a close�

We’ve put together this user guide to give you an introduction
to the service – we hope you find it useful� Here's a summary of
what you'll be able to enjoy�

YouView – never miss great TV again

> Access BBC iPlayer, ITV Player,

4oD, Demand 5 and many more
all in one place, on your TV

> Catch-up on your favourite

Freeview channels from the past
week and see what's coming up
over the next 7 days

> Seamlessly search and browse

through thousands of films and
TV series available on demand

> Watch some of your favourite

channels in HD

The TalkTalk Player – your exclusive entertainment library

> Get the latest and greatest films,

shows and box sets from both
sides of the Atlantic at great prices

> Enjoy a great selection of free

entertainment

> Build your own personal package

to suit your needs by adding TV
Boosts� They're all available from
as little as £4�50 a month for a
minimum of 30 days so give you
more flexibility than costly
annual subscriptions

We understand that it might take a little while before you feel fully familiar with
things so if you have any questions you can visit talktalk.co.uk/chatback

NOTE

Your personal checklist

My TalkTalk PIN – For purchasing entertainment through the TalkTalk player

My YouView PIN – To protect children from seeing anything inappropriate

My broadband username and password

My Account username

My Account password

Notes

32

Browse channels

See what’s available in The YouView Guide

> Press

Guide

on your remote to bring up

The Guide

> Go backwards and forwards in time

using the

and buttons on your

remote

> To jump a day at a time press

or

> Press OK to select something to watch

> Press

to go straight to what's

on now

> To move up and down by channel

press

and

> To skip through what's listed a page

at a time, press

Pg

or

Pg

> To exit out of The Guide press

Close

The YouView Guide is your electronic TV & Radio listings� Here
you can see what’s coming in the next week and catch up with
the programmes you have missed over the past 7 days�

Catch up

If you've missed something that was on last night or a few nights ago it
will be waiting for you the TV Guide ready to watch when you want�

> Catch-up on TV from the past 7 days

in The Guide by using the

button

> Anything highlighted in white with a

next to it can be watched straight away

Channel hopping

There are a number of ways you can move between channels
while watching live TV

> Press OK to access the Mini Guide,

this is the easiest way to channel hop

> To browse a channel press

or

> Press

to see what's on

> Press

OK

to watch

> You can also type in the channel

number on the keypad on your
remote control

> Or press the

ch.

and

ch.

buttons

Pause, rewind and fast forward live TV

Want to pause to make a cup of tea? You’re in control and can
pause and rewind so you’ll never miss a second�

> Press to pause what you’re watching

for up to 2 hours

> Press

to continue watching the

programme where you left off

> To rewind press

> You can rewind at a speed that suits

you by pressing

again, up to 4 times

> When you are ready to continue

watching, press

Find out more about a programme

Press

Info

to find out more about a
programme, such as what it’s about and
the release date� This will tell you if it’s
suitable for children to watch and if
subtitles are available�

It will also give you the option to watch a
programme now, record it, set a
reminder, watch in HD or find more
episodes if available�

You Vie w
Never miss great TV again

54

Manage your recordings in MyView

Set a reminder in The YouView Guide

You can set a reminder in The Guide to alert you when your favourite
programmes are about to start�

> Find the programme you want to set a

reminder for

> Press

OK

> When a reminder has been set will

appear next to the programme

> When the programme is about to

start a reminder will appear on your
TV scre en

Press

at anytime and select MyView from the menu to access all

your recordings�

TIP

MyView is your personal TV diary� Here you can see
and manage everything you’ve chosen to record and set a
reminder for�

Record live TV

All the TV programmes and films that you’ve chosen to record
will be stored in MyView�

> To record a programme press

Guide

,
select the programme you want to
record and press

R

> You can also record by selecting a

programme, pressing the

Info

button and

selecting Set Recording from the sc reen

> To cancel a recording press

R

again

and you will see the

symbol
disappear� This confirms the
programme is no longer set to record

Find your recordings

> Find programmes by choosing MyView

from the main menu

> Search by watched or unwatched

programmes by pressing

on your

remote

> For more information on the

programmes you’ve recorded press

Info

> To watch a programme you’ve recorded

scroll up or down to select one and
press

to watch

> Free up more space and delete things

you’ve watched and no longer want by
highlighting the recording and pressing

Sub

Del

on your remote control

Protect your favourite recordings

There may be programmes and films you want to keep and
watch over again�

> To make sure you don’t lose a recording

you can lock it by pressing

� This
protects it from Auto-Delete, which
automatically deletes your recordings,

starting with the oldest first, when
there is no more space to save anything

> To unlock a programme press

again

You Vie w
Never miss great TV again

76

Browse and search On Demand TV

Choose from a great selection of On Demand TV programmes,
films and music videos across a number of Players including BBC
iPlayer, ITV Player, 4oD, Demand 5 and many more� Each Player is
easy to find and packed with free and paid for entertainment�
Amongst these is The TalkTalk Player which will give you exclusive
access to a huge library of TV and film On Demand�

Accessing The Players

> Press to get to the main menu

> Highlight On Demand and

press

OK

to see all The Players

> To go directly to a Player select it and

Press

OK

> To close a player and go back to The

Guide press

Close

at any point

Browse by genre

If you’re not looking for anything specific or need some inspiration on
what to watch you can search by genre, such as film, which will show
you all of the films that are available across all of The Players

> Press , highlight On Demand and

press

OK

to view the Players

> Scroll left or right through the genres

until you find the one you want and
press

OK

to bring up the sub-genres
and scroll left or right to browse the
programmes

> To find out more about a programme

press

Info

> Select the programme you’d like to

watch from the list by using the arrow
buttons and press

OK

to be taken

directly to The Player it's showing in

Find out more about a programme

> For more information about a

particular programme press

Info

> This will display the information panel

which will give more information about

the programme, including the rating,
which will show what age it is suitable
for, and if subtitles are available

You Vie w
Never miss great TV again

Search

The quickest way to find On Demand TV programmes, series and films
to watch�

> Press

Search

on your remote control

> Or press

to go to the main menu

and select Search, then press

OK

�
As you start to type, a list of suggested
programmes will appear based on
the letters you key in, e�g� if you type
“EAST” then “Eastenders” will appear
as a suggestion

> Click

OK

on a programme or keep
typing until you find the programme
you’re looking for

> To find more episodes from a

particular series press

Info

and select

More Episodes

> Select Play On Demand to start

watching s traight away

98

Accessing and browsing
the TalkTalk Player

The TalkTalk Player is exclusively for our customers� If you have
added any of our great value TV Boosts to your package, you
can watch them here�

Live channels can only be watched when the programme is
scheduled to run and these channels can't currently be recorded
and stored in MyView� On Demand channels have

next to
them� What you can watch is dependent upon the broadband
speed that you are able to get�

There are three ways you can get to the TalkTalk Player

The main guide in the TalkTalk Player gives you a mix of free and paid for
entertainment�

> Press the button on your remote

(this is the quickest way)

> Or press

, use the

or

to scroll

across to

and press

OK

> Or go to On Demand and select genre

and choose a programme from the
TalkTalk player

Accessing the TalkTalk Player for the first time

The first time you use the TalkTalk Player you will be asked to confirm a
few details for security reasons, just so we know it’s you� It doesn’t take
long� You’ll need your TalkTalk PIN which is in your Welcome Pack�

> Press on your remote and follow

the on-screen instructions

> Enter your Talk Tal k P IN

The main guide in the TalkTalk Player displays
a mix of free and paid for entertainment�

TIP

Browse by genre

> When you are in the TalkTalk Player

you will see all of the genres like Kids,
Factual, Film and Sport across the top
of the screen� Underneath there
will be highlights

> To see everything that's available in a

particular genre press

OK

> Select the channel from the list to the

left of the screen to go to the channel’s
home screen

Channel hopping

There are lots of ways to discover what else is on while you are watching
something in the TalkTalk Player�

> Press to bring up the Mini Guide and

browse what else is on in The TalkTalk
Player without leaving what you are
currently watching

> Use the

and to highlight a channel

and press

to see what's on

> Press

OK

to watch som ething

The TalkTalk Player –
Your exclusive entertainment library

1110

Pause, rewind and fast forward

You can pause what you're watching and rewind so you can watch your
favourite bits over and over�

> Press to pause what you’re watching

> Press

to continue watching the

programme from where you left off

> Press

to rewind and to fast

forw ard

> Keep pressing

or to keep going

backwards or forwards or choose a
different amount of time to jump
forwards or backwards using the
and

buttons on your remote

> Press

to continue watching

Find out more about a programme

An easy way to help make your mind up about what to watch�

> Press

Info

> To watch the programme press

OK

> Press

Back

to return to the screen you

were on

Accessing and browsing
the TalkTalk Player

The TalkTalk Player –
Your exclusive entertainment library

1312

Renting entertainment

You can rent programmes on a one-off basis or choose one
of our great value TV Boosts for a flexible way to personalise
your package�

Paying to watch a film or TV programme is simple and secure�
You can rest assured that there won't be any nasty surprises and
anything you pay to watch will be shown on your TalkTalk bill�
What's more, you will always be asked to confirm your purchases
using the TalkTalk PIN so nothing can be bought by mistake�

Purchasing entertainment

All you need is your TalkTalk PIN that you'll find online in My Account�

> Select the programme you want

to watch

> You’ll be taken to the payment screen

where you’ll see what options are
available, for example you can purchase
a programme on a one-off basis or you
may prefer to add it to your subscription
as a Boost and pay monthly

> You will be told how long you can keep

a film for when you rent it, but it will

usually be for between 24-48 hours�
You can watch it as many times as you
like over this period

> The price is shown onscreen and you’ll

only be charged when you enter your
Tal kTa lk PI N

> Enter your TalkTalk PIN when prompted

> As soon as you enter your TalkTalk PIN

the programme will start and you will
see the charge on your next bill

TV Boosts

We have a wonderful selection of great value film, sports and
entertainment Boosts that you can add for 30 days at a time so there
is no long term commitment� There are 2 ways to add a TV Boost to
your package�

> Instantly through the TalkTalk Player

where you can also choose to add a
film, programme or entire series

> Or you can add Boosts online at

talktalk.co.uk/myaccount where

you’ll also be able to see a list of all
the Boosts available

Use your TalkTalk PIN to pay for TV shows and films in
The TalkTalk Player�

IMPORTANT

The TalkTalk Player –
Your exclusive entertainment library

1514

Manage your security settings

Here at TalkTalk we take safety very seriously and understand
that you can’t always be in the room to monitor what your
children are watching�

With Parental Controls you can choose

what channels and programmes are restricted, with peace of
mind that any unsuitable programmes are PIN protected�

The YouView PIN – protect children from seeing
anything inappropriate

Your set top box comes with a YouView PIN (1234) already set� We
recommend you change this to make it more secure� You may want to
align it with your TalkTalk PIN so you’ve got less things to remember

> To change your YouView PIN press

and select Settings

> Select Parental Controls

> Change PIN and follow the instructions

> To hide adult content so it doesn’t

appear in the On Demand listings go
to Settings and Restrict On Demand

> You can restrict access to

entertainment rated 12,15 and 18 and
any with a guidance label by setting the
Restricted Rated Programme Option
to ON� You can customise the rating
level at which the restrictions apply

> If you forget your YouView PIN

you can change it by answering a
security question

> Go to Settings

> Select Parental Controls

> Change PIN

If you forget your YouView PIN and
security questions you will have to reset
your box�

> Press

> Go to settings

> Select D evice Management

> Reset YouView box

Follow the on-screen instructions

The TalkTalk PIN – to pay for entertainment in the
TalkTalk Player

Your TalkTalk PIN is unique to you and can be found online in My
Account� It provides you with a simple and secure way of purchasing
entertainment in the TalkTalk Player� Details of how to do this can be
found on page 15 of this guide� For extra security if you forget your
PIN or want to change it you can do this by logging in at

talktalk.co.uk/myaccount

Give your home the UK’s safest broadband connection

HomeSafeTM is our innovative security
service which gives you the UK’s safest
connection to your home�

It’s completely free and has 3 simple
features:

• Virus alerts – help stop viruses before

they reach your front door

• Kids Safe – helps protect your kids

from seeing inappropriate websites

• Homework Time – helps prevent

distractions during hom ework time

• Manage your settings now at

talktalk.co.uk/myaccount

Stay safe on-the-go with Super Safe Boost

As well as having HomeSafeTM to keep you
safe at home, you can also benefit from
the Super Safe Boost which protects up to
three internet devices wherever you are
and is free to TalkTalk Plus customers�

Super Safe Boost protects your identity,
bank details and all the important stuff

on your computer, wherever it is, against
security threats and viruses, and it even
removes infe ctions�

Together, HomeSafe

TM

and Super Safe
Boost provide TalkTalk homes with the
UK’s safest broadband connection�

Use your YouView PIN to protect children by limiting access to what
they can see by age rating� This is different to your TalkTalk PIN which
is used to pay for entertainment in the TalkTalk Player�

Resetting your set top box will delete your recordings and any preferences
that you’ve saved and you will need to re-register in the TalkTalk Player�

IMPORTANTNOTE

Parental Controls

1716

Q&A – some common questions

Set-Up – get started

Why do I need 2 different PIN numbers?

The TalkTalk PIN and YouView PIN are
used for different reasons� The YouView
PIN is set by default to 1234 and is used
to confirm age restricted programming
you have set up as part of your Parental
Controls� If it's easier you can change your

YouView PIN to the same number as your
TalkTalk PIN� The TalkTalk PIN is used to
confirm any payments you make in the
TalkTalk Player� You can find your personal
TalkTalk PIN in your Welcome Pack that
you will have received in the post�

Why do I need a TV aerial?

You’ll need a TV aerial as well as a set top
box for the TV service so that you can
access the Freeview channels� What you

can access will depend on your location
and the strength of the signal

�

Will I need cables running through my house?

You will need a cable connecting your set
top box and broadband router so you can
access TV On Demand services like BBC
iPlayer and The TalkTalk Player� The
problem of untidy cables can be solved

by purchasing one of our Powerline
Connecters� They create a connection
between your set top box and your router
through one electrical socket�

Can I use the same remote control for my TV
and set top box?

If you want to use your remote to control
your TV as well as your set top box, press
and hold down

and

OK

simultaneously

until

flashes and then enter the four

digit TV PIN until the remote flashes twice�

A list of the key manufacturer codes are
listed opposite� If yours isn’t listed here
please refer to the manual you got with
your TV�

Samsung: 2051 06 18 0812 0587 145 8 1619 0556 1249 13 12

2103 2137 163 0 0644 2094 15 84 2097 1235 000 9 0037
1678 0217 0370 006 0 0766 0814 0072 0264 1037 016 3

LG: 2182 1149 1423 18 40 1663 0178 0037 130 5 1842 1768
0714 1637 0606 13 19 1721 1265 0009 0 556 0715 1681
0001 0217 0163 0 109 0698 0247 0361 2057 2 731

Sony: 1505 18 25 1651 1625 1751 0 010 0011 1685 0036
0000 0810 2778

Panasonic: 0650 1636 16 50 0226 0250 1310 0 361 0853
0367 0037 05 56 0163 0548 0 001 1335 0108 267 7

Toshiba: 1508 0508 0035 156 7 1289 1656 0714 1243
1935 0070 1582 126 5 1704 0217 0109 0195 0191 0 618
1916 1908 0009 0 698 0037 083 2 1556 0650 1156 13 43
1037 2732 259 8

YouView – never miss great TV again

Can I record two programmes at the same time?

You can watch one programme while
recording another� You can also record
two programmes at the same time and
still watch another one that’s showing on
catch-up, On Demand or that you’ve

stored in MyView� Live premium channels
like SKY Movies, SKY Sports and ESPN
currently can't be recorded in the
TalkTalk Player�

What should I do if an error message appears on my TV screen?

Make a note of the error code and follow
the onscreen instructions� Most issues
can be fixed by switching your YouView

box and broadband router off and on
again� If you are still having problems
visit talktalk.co.uk/chatback

What can I do if I’m having problems with my picture quality?

Your entertainment is delivered through
your TV aerial and your broadband
connection� If you are experiencing
problems you may need to retune your
live digital channels, select Channels in

Settings to do this� If you are experiencing
problems watching On Demand TV try
switching your YouView box and broadband
router off and on again� If this doesn’t fix the
problem visit talktalk.co.uk/chatback

Can I watch TV in multiple rooms?

Watching TV in multiple rooms could
affect the quality of the service you
receive� Therefore it isn’t possible to do
this currently�

1918

Each year in the UK we throw away over 1�2 million tonnes of electrical and electronic waste (WEEE )�

Over 75% of this waste finishes up in landfill, where lead and other toxins can cause soil and water

contamination� This can have a harmful effect on natural habitat, wildlife and also human health�

Many of the electrical items that we throw away can be recycled and re-used� Recycling helps to save

natural finite resources and also reduces the environmental and health risks� EU and UK regulations

require us to collect as much WEEE as possible for treatment, recovery/re-use and environmentally

sound disposal�

You can play an important part by ensuring that your TalkTalk equipment is recycled or given to
a take-back scheme… not just thrown away! Please visit talktalk.co.uk/weeereturns for d etails

of the TalkTalk take-back scheme�

Waste Electrical & Electronic Equipment

Brighter ways to save

My Account is your place for everything – from bills and Boosts
to savings and support� It’s the place where you can easily take
care of every aspect of your TalkTalk account 24/7�

Make the most of My Account today

• Free online bills� Save over £22 a year

by setting up online billing, where you
can view itemised bills and see any
payments you’ve made�

• Save with Boosts� Manage your TV,

broadband and phone Boosts to save
even more money�

• Cheaper calls with Calling Circle� Set up

your Calling Circle and get discounts on
the 16 numbers you call the most�

• Get help� Easy access to frequently

asked questions on our help pages�

• Manage your account online today by

visiting talktalk.co.uk/myaccount

The TalkTalk Player – your exclusive
entertainment library

What happens if I forget my TalkTalk PIN?

Your TalkTalk PIN is printed inside your
Welcome Pack� If you have mislaid your
Welcome Pack you can view and

change your PIN online at

talktalk.co.uk/MyAccount

What can I watch straight away?

The TalkTalk Player has a mix of On
Demand and live premium channels like
Sky Movies, Sky Sports and ESPN�
Anything with a

and highlighted in

white is On Demand and can be viewed

straight away in the TalkTalk Player� Live
TV channels have a timeline at the top
that indicates when a programme starts
and finishes�

What are TV Boosts?

TV Boosts give you great value with a
choice of channels� They’re designed to
give you flexibility with a minimum 30 day
contract, you can remove them

whenever you like after that� The Boosts
that you can get are dependent on your
broadband speed� For a full list of TV
Boosts go to talktalk.co.uk/MyAccount

What can I subscribe to?

There is a huge selection of free
entertainment available in the YouView
Guide and through the TalkTalk Player� But if
you're still stuck for something to watch you

can pay for programmes� Alternatively you
can customise your package with our TV
Boosts that are flexible as you can add
them for a minimum of 30 days at a time�

How long can I keep a film for once I’ve rented it?

Paid for entertainment is available for
different lengths of time – usually
between 24 and 48 hours� You’ll be told
how long something is available for before

you rent it and will only be charged for this
amount, regardless of how many times
you watch it �

Why can't I access live premium channels in the TalkTalk Player?

To access the live premium channels you
need a faster broadband speed, so
customers with a slower broadband

speed may not be able to access these
channels so they will not appear in the
TalkTalk Player Guide�

20

Quick start guide

If you ever need to change things round in your home or move
house just follow the simple set-up instructions below to get up
and running again in no time�

1. Connect the TV aerial to your set top box and aerial socket

2. Connect the Ethernet cable to your set top box and broadband
router. Alternatively, if you have a powerline you can use this

3. Plug your set top box into the power supply

4. Turn on the broadband router and set top box

5. Wait for things to start up and you're ready to watch TV