TIPTEL IP-280, Yealink SIP-T20P User Manual

Manual (EN)

Tiptel IP-280

Yealink SIP-T20P

tiptel

About This Guide

Thank you for choosing this Enterprise IP Phone

which is especially designed for power

users in the office environment. It features fashion and sleek design, abundant

telephony applications, broad interoperability

with the popular 3

rd

party VoIP products,

fulfilling the VoIP deployment needs from enterprise and ITSP.

In this User Guide, you will find everything you need to quickly use your new phone. Be

sure to verify with your system administrator that your network is prepared for

configuring your IP phone. As well, be sure to read the Packing List section in this guide

before you set up and use the phone.

Declaration of Conformity

Hereby, it’s declared that this phone is in conformity with the essential

requirements and other relevant provisions of the CE, FCC.

CE Mark Warning

This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.

WEEE Warning

To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

Tables of Contents

Getting Started ................................................................................. - 1 -

Packing List ............................................................................................................................... - 1 -

Assembling the Phone ................................................................................................................ - 2 -

Configuration and Registration .................................................................................................. - 4 -

Configuring via Web Page ................................................................................................. - 4 -

Configuring via keypad ...................................................................................................... - 5 -

Overview .......................................................................................... - 6 -

Keypad Instruction ..................................................................................................................... - 6 -

LED Instruction.......................................................................................................................... - 7 -

Icon Instruction .......................................................................................................................... - 8 -

User Interface ............................................................................................................................. - 9 -

Customizing Your Phone ............................................................... - 11 -

General Settings ........................................................................................................................ - 11 -

Phone Status ...................................................................................................................... - 11 -

Language ........................................................................................................................... - 11 -

Time and Date .................................................................................................................. - 12 -

Keypad Lock .................................................................................................................... - 13 -

Audio Settings .......................................................................................................................... - 14 -

V olume ............................................................................................................................. - 14 -

Ring T ones ....................................................................................................................... - 14 -

Codec Selection ................................................................................................................ - 15 -

Contact Management ............................................................................................................... - 16 -

Edit/Add/Delete Contact .................................................................................................. - 16 -

Import/Export Contact list ................................................................................................ - 17 -

Other Settings ........................................................................................................................... - 18 -

Key as Send ...................................................................................................................... - 18 -

Hot Line ........................................................................................................................... - 18 -

Anonymous call ............................................................................................................... - 18 -

Auto Redial ...................................................................................................................... - 19 -

Auto Answer .................................................................................................................... - 20 -

Missed call log ................................................................................................................. - 20 -

Programmable Key .......................................................................................................... - 20 -

Live Dialpad ..................................................................................................................... - 21 -

Dial Plan ........................................................................................................................... - 22 -

Dial Now .......................................................................................................................... - 24 -

Area Code ........................................................................................................................ - 24 -

Block Out ......................................................................................................................... - 25 -

Using the Basic Call Functions ..................................................... - 26 -

Making a call ............................................................................................................................ - 26 -

Call Devices ..................................................................................................................... - 26 -

Call Methods .................................................................................................................... - 26 -

Call Completion ............................................................................................................... - 26 -

Answering a call....................................................................................................................... - 27 -

Answering an incoming call ............................................................................................. - 27 -

Denying an incoming call ................................................................................................ - 27 -

DND ................................................................................................................................. - 27 -

Call Forward .................................................................................................................... - 28 -

Intercom ........................................................................................................................... - 29 -

During an Active Call .............................................................................................................. - 29 -

Mute ................................................................................................................................. - 29 -

Call Hold .......................................................................................................................... - 29 -

Call W aiting ..................................................................................................................... - 30 -

Call Transfer ..................................................................................................................... - 30 -

3-way Conference ............................................................................................................ - 31 -

Voicemail ......................................................................................................................... - 31 -

Using the Advanced Phone Functions .......................................... - 33 -

Account Setting ........................................................................................................................ - 33 -

TLS .................................................................................................................................. - 33 -

Network Setting ....................................................................................................................... - 34 -

PC Port Setting ................................................................................................................. - 34 -

VLAN Setting .................................................................................................................. - 35 -

HTTPS ............................................................................................................................. - 36 -

Maintenance T asks ................................................................................................................... - 37 -

Administrator Mode ......................................................................................................... - 37 -

Administrator/User Password .......................................................................................... - 38 -

Reboot .............................................................................................................................. - 38 -

Reset to Factory ............................................................................................................... - 39 -

Firmware Update .............................................................................................................. - 39 -

Decryption ........................................................................................................................ - 40 -

System Log Export ........................................................................................................... - 41 -

PCAP T race Export .......................................................................................................... - 42 -

802.1X .............................................................................................................................. - 42 -

DSS keys Configuration ........................................................................................................... - 42 -

Line .................................................................................................................................. - 43 -

Speed Dial ........................................................................................................................ - 43 -

Intercom ........................................................................................................................... - 43 -

BLF .................................................................................................................................. - 44 -

URL Record ..................................................................................................................... - 44 -

Conference ....................................................................................................................... - 45 -

Forward ............................................................................................................................ - 45 -

Transfer ............................................................................................................................ - 45 -

Hold .................................................................................................................................. - 45 -

DND ................................................................................................................................. - 46 -

Redial ............................................................................................................................... - 46 -

Call Return ....................................................................................................................... - 46 -

Pick Up ............................................................................................................................. - 46 -

Call Park ........................................................................................................................... - 47 -

Group Listening ............................................................................................................... - 47 -

Voice Mail ........................................................................................................................ - 47 -

DTMF .............................................................................................................................. - 48 -

Group Pick up .................................................................................................................. - 48 -

Record .............................................................................................................................. - 48 -

Tone Settings ............................................................................................................................ - 49 -

Voice ........................................................................................................................................ - 49 -

Ring .......................................................................................................................................... - 50 -

Trouble Shooting ........................................................................... - 52 -

Enterprise IP Phone Getting Started

- 1 -

Getting Started

Packing List

The following components are included in your package:

 Enterprise IP Phone

 Phone Stand

 Power Adapter

Enterprise IP Phone Getting Started

- 2 -

 Handset & Handset Core

 Ethernet Cable

 Quick Installation Guide & Quick Reference

 CD Content

Check this list before installation to ensure that you have received each item. If you are

missing any items, contact your IP phone reseller.

Assembling the Phone

This section introduce how to assemble the phone with the components in the packing

list：

 Attach the stand;

 Connect Handset and Headset;

Enterprise IP Phone Getting Started

- 3 -

 Connect Network and Power.

1) Attach the Stand, as shown below:

2) Connect Handset and Headset, as shown below:

Note:

Headset is not provided in the packing list. Please contact your distributor for more

information.

3) Connect Network and Power

There are two ways for network and power source connections. You can either connect

the phone to the AC Power directly using the power adapter or to a PoE compliant

switch or hub. Your system administrator will advise you on which one to use.

Enterprise IP Phone Getting Started

- 4 -

Note:

1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable

and switch/hub are PoE compliant.

2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet

devices.

The phone can also share the network connection with other network devices such as

PC. Connect the phone’s PC port and computer’s Network Port together using an

Ethernet cable, shown as below:

Configuration and Registration

If you are administrator, you need to do some simple configuration to make the phone

work. If not, please contact with your internet administrator or service provider for

more details.

Configuring via Web Page

Press OK button on the keypad of the phone to enter the status page and find out the

IP address of IP phone. Enter it (for example http://192.168.3.28

) into the address bar

of web browser. The default login name and password are both “admin”.

Note:

Please locate your PC in the same network segment of IP phone [phone].X) to

access the web configuration page. Please consult your system administrator for help.

Network Settings

Choose Network->Internet Port（WAN）.

DHCP: By default the phone attempts to contact a DHCP Server in your network in

order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS

server, etc.
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you

Enterprise IP Phone Getting Started

- 5 -

need to enter the network settings manually via Static IP Address. Please contact your

internet administrator for more details.
PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet
via PPPoE mode. Please contact your ISP for the User Name and Password for internet

access.

Note:

Using the wrong network parameters may result in inaccessibility of your phone and

may also have an impact on your network performance. Please contact your network

administrator.

Account Settings

The phone attempts to register to the SIP server using the account/registrar data

provided by the automatic or manual initialization.

Choose Account, you will find the following parameters:

Field Description

Register Status It shows the register status of the phone.
Account Active You can choose on/off to enable/disable the account respectively.
Label It is showed on the LCD for users to identify the account.
Display Name It is showed as Caller ID when making a phone call.
Register Name It is authenticated ID for authentication, provided by ISP.
User Name User account information, provided by VoIP service provider.
Password It is provided by ISP for registration.
SIP Server & Port Server for registration, provided by ISP.

Note:

Should the IP PBX (SIP registrar) require an authentication, you will be prompted to

enter the correct password. Make sure you are using the appropriate input method or

enter the password via the web user interface.

Configuring via keypad

Network Settings: Press MENU->Settings->Advanced->Network->WAN Port/PC Port

/VLAN/Web Type to enter the internet relating configuration page.
Account Settings: Press MENU->Settings->Advanced->Accounts->OK to configure

the account settings.

You can refer to the above “Configuring via Web Page” for the parameter details.

Enterprise IP Phone Overview

- 6 -

Overview

Keypad Instruction

You can check the following list which introduces the IP phone’s keypad in details:

Power Indication LED

It will show the power status, it will be on if the phone is powered, off if the phone is not

powered，and blink when someone calls in or there is a call on mute.

Hot Keys

The screen will display labels for these keys, to identify their context-sensitive

functions.

Line Keys

This buttons are used to active up to the two user accounts.

DTMF Keypad

Use the DTMF hard keys to enter numbers, letters and special characters. Depending on

the selected input mode, you can enter digits, lower / upper case or special characters.

Navigation Keys

Enterprise IP Phone Overview

- 7 -

Use the navigation keys to navigate in the display menus and confirm/cancel actions.

Audio Device Control Keys

Use the audio device control keys to perform the following actions depending on your

phone type:

： Adjust the volume of the handset, headset, speaker and ring tone;

： Allows for hands-free communication during calls;

Press to switch to the Group Listening mode.

： Place and receive calls through an optionally connected headset;

： Mute audio transmission locally during calls;

Hard Feature Keys

： Allow users to access the voicemail directly;

： Forward the current call to the third party;

When the phone is idle, press to enter the forward configuration page.

： Press to enter the Dialed Calls interface and choose a record to dial out.

LED Instruction

Tab le 1 Lin e Ke y s

LED Status Description

Steady green The account is active

Blinking green There is an incoming call to the account, or there is a call on hold

Off The phone is in idle status whatever registered /unregistered

Table 2 Line Keys set to BLF

LED Status Description

Steady green

The

monitored account is in idle status

Enterprise IP Phone Overview

- 8 -

Fast blinking green

There is an incoming call to the

monitored account

Slow blinking green

The

monitored account is on an conversation

Off It is not active as BLF

Table 3 Power Indication LED

LED Status Description

Steady green Power on

Blinking green There is incoming call to the device, or there is a call on mute

Off Power off

Icon Instruction

The IP Phone displays different kinds of icons on its LCD, you can refer to the following

table for their meanings:

Icon Description

Flashes when the internet is disconnected

Missed calls

Call in

Call out

Input Method: all letters and numbers

Input Method: numbers

Input Method: multi-lingual letters in lower case

Input Method: multi-lingual letters in upper case

Call mute

Call hold

Voicemail

Call forward

Auto answer

DND

Keypad Lock

In handset mode

In headset mode

In speaker mode

Enterprise IP Phone Overview

- 9 -

User Interface

There are two ways to customize specific options on your phones:

1. Using keypad and display on the phone.

2. Using Web user interface in an Internet browser from your PC; please refer to

“Configuration and Registration” to get into the Web interface.

In many instances, it is possible to use both the user interfaces to operate the phone

and change settings; some, however, are only possible via a phone or web user

interface. Please refer to the following table for differences:

Phone Options Phone UI Web UI

Status

--IP

--MAC

--Firmware

--Network

--Phone

--Accounts

√

√
√
√
√

Call Features

--Forward

--Call Waiting

--DSS Keys

--Key as Send

--Hot Line

--Anonym Call

--Auto Redial

--DND

--DND Code

--ReDialTone

--Emergency

--BusyToneDelay

--Return code when refuse

--Return code when DND

--Dial Plan

--Tones

--Intercom

--Call Completion

√
√
√
√
√
√
√
√
√

√
√

√

Basic Phone Functions

--Language

--Time & Date

--Ring Tone

--Phone Volume

√
√
√
√

√

Advanced Phone Functions

--Accounts

√

Enterprise IP Phone Overview

- 10 -

--Network

--Keypad Lock

--Reset Factory

--Set AES Key

--Set admin PWD

--Voice

--Upgrade

√
√
√
√
√

√

Other Features

--Messages

--History

--Directory

--Level

√

√
√
√

Note:

1. The above phone functions are available in Admin mode.

2. The above table only indicates most of phone functions rather than all of them.

Please refer to the relating parts for more details.

User and Administrator Mode

Your phone can be used in user or administrator mode. Administrator mode is the

default setting with full configuration rights. The default administrator password is

admin.

Note:

1. After rebooting, the default mode is User.

2. Users can switch the mode in the Level option on the phone UI.

Enterprise IP Phone Customizing Your Phone

- 11 -

Customizing Your Phone

General Settings

Phone Status

You can view the status of your phone using the Phone interface or the Web interface.

This option allows you to review:

 IP;

 MAC;

 Firmware;

 Network: MAC, WAN, LAN, Gateway, DNS, etc;

 Phone: Product Name, Hardware, Firmware, Product ID and MAC;

 Accounts: The 2 SIP accounts status;

To check the Phone Status via Phone interface:

1) Press OK button directly to check the IP.

2) Use the navigation keys to check the other information.

To view the Phone Status via Web interface:

Open the web browsers and input the IP Address http://WAN-ip-address; Enter the

account and password (default account and password are both “admin”), choose Status

directly to check the status.

Language

The default Phone interface language is English. The Web interface language depends

on your computer Operation System. It will automatically match the language with your

computer and browser.

It also supports French, German, Spanish, Italian, Polish, Turkish, Portuguese, etc. You

can change the language for the phone user interface and the web user interface

independently from each other.

Note:

All languages may not be available for selection. The available languages depend on the

language packs currently loaded to the IP phone. Please contact with your system

administrator for more information about loading language packs.

Enterprise IP Phone Customizing Your Phone

- 12 -

To change the language via Phone interface：

1) Press MENU->Settings->Basic->Language.

2) Scroll through the list of available languages.

3) Press OK button when the desired language is highlighted. The language appears

on the graphic display will be changed to the one you choose.

4) Press MENU key to return to the previous screen.

Time and Date

The time and date appears on the idle screen of the IP phone. If the phone can not

obtain a time and date from the call server, please contact your system administrator if

the time or date is incorrect. You can set the time manually or via the SNTP server

which is used to synchronize the time.

To change the Time and Date via the Phone interface:

1) Press MENU->Settings->Basic->Time & Date.

2) If SNTP is chosen, the phone will automatically get the time from the specific NTP

Server. Use the navigation keys to highlight the specific options and do the relating

changes. You can set the Time Zone, NTP Server1/Server2, and DST respectively.

3) If Manual is chosen, the time can be set manually. Use the navigation keys to

highlight the option and enter the specific date and time.

4) Press OK button, the time appears on the idle screen will be changed. Or press

MENU key to return to the previous screen.

To set the time format via the Phone interface:

1) Press MENU->Settings->Basic->Time & Date->Time & Date.

2) Use the Left/Right navigation keys to choose a preferred time format: 12 hour or

24 hour.

3) Press the OK button to save the changes and return to the previous screen.

To change the Daylight Saving Time Settings via the Web interface:

1) Choose Phone->Preference->Daylight Saving Time to do the relating changes.

2) Choose Enable option, then you can set the Daylight Saving Time automatically.

Enterprise IP Phone Customizing Your Phone

- 13 -

3) Choose Automatic. There is a table named as AutoDST.xml has been saved in the

configuration file, If the table includes daylight saving time of your time zone, it will

show the Fixed Type: By Date or By Week. And the daylight saving time is

unchangeable, unless to update the AutoDST.xml via auto provision.

Note:

By default the time zone is +8 China(Beijing), Daylight Saving Time is Automatic.

Keypad Lock

You can lock the keypad of your phone when you are temporarily not using it. This

function helps you to protect your phone from unauthorized use. You can lock the

following specific keys:

Menu Key: The Menu keys can not be used until unlocked. You can not access the

menu of the phone.

Function Keys: The hard function keys can not be used until unlocked. You can not

access the MESSAGE, HEADSET, TRAN, RD, Speaker, CONF, HOLD,

, Navigation Keys, OK button, Mute button, Volume Adjustment

button, etc.

All Keys: All of the keys can not be used until unlocked. You can only use the

phone to answer the incoming calls.

Lock&Answer: You can only use the phone to answer the incoming calls（But can not

hung up the call by your party）. Or enter the menu pages to do some

configurations.

To enable keypad lock via Phone interface:

1) Press MENU->Settings->Advanced, enter the password, and then press OK button.

2) Choose Keypad Lock->OK.

3) Use the navigation key to highlight the one you want to lock.

4) Press OK button to active the change, or MENU to return to the previous screen.

5) The icon

will be displayed on the top right corner of the idle screen.