tiptel IP 286 operation manual

tiptel

Manual (EN)

tiptel IP 286

Yealink SIP-T28P

Hereby, it’s declared that this phone is in conformity with the essential

requirements and other relevant provisions of the CE, FCC.

To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

About This Guide

Thank you for choosing this Enterprise IP Phone which is especially designed for power

users in the office environment. It features fashionable and sleek design, abundant

telephony applications, broad interoperability with the popular 3

fulfilling the VoIP deployment needs from enterprise and ITSP.

In this User Guide, you will find everything you need to quickly use your new phone. Be

sure to verify with your system administrator that your network is prepared for

configuring your IP phone. As well, be sure to read the Packing List section in this guide

before you set up and use the phone.

Declaration of Conformity

rd

party VoIP products,

CE Mark Warning

This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.

WEEE Warning

Contents

Getting Started .................................................................................. - 6 -

Packing List ............................................................................................................................... - 6 -

Assembling the Phone ................................................................................................................ - 8 -

Configuration and Registration ................................................................................................ - 10 -

Configuring via Web Page ............................................................................................... - 10 -

Configuring via keypad ..................................................................................................... - 11 -

Overview .......................................................................................... - 12 -

Keypad Instruction ................................................................................................................... - 12 -

LED Instruction........................................................................................................................ - 14 -

Icon Instruction ........................................................................................................................ - 15 -

User Interface ........................................................................................................................... - 16 -

Customizing Your Phone ................................................................ - 19 -

General Settings ....................................................................................................................... - 19 -

Phone Status ..................................................................................................................... - 19 -

Language .......................................................................................................................... - 19 -

Time and Date .................................................................................................................. - 20 -

Keypad Lock .................................................................................................................... - 22 -

Audio Settings .......................................................................................................................... - 24 -

Volume ............................................................................................................................. - 24 -

Ring Tones ....................................................................................................................... - 25 -

Codec Selection ................................................................................................................ - 26 -

Contact Management ............................................................................................................... - 27 -

Edit/Add/Delete Contact .................................................................................................. - 27 -

Import/Export Contact list................................................................................................ - 31 -

BlackList .......................................................................................................................... - 32 -

Remote Phone Book ......................................................................................................... - 33 -

Broadsoft .......................................................................................................................... - 34 -

LDAP ............................................................................................................................... - 35 -

Other Settings ........................................................................................................................... - 36 -

Key as Send ...................................................................................................................... - 36 -

Hot Line ........................................................................................................................... - 37 -

Anonymous call ............................................................................................................... - 38 -

Auto Redial ...................................................................................................................... - 39 -

Auto Answer .................................................................................................................... - 40 -

Missed call log ................................................................................................................. - 41 -

Broadsoft Call Log ........................................................................................................... - 42 -

Logo Customization ......................................................................................................... - 43 -

Programmable Key .......................................................................................................... - 44 -

Softkey Layout ................................................................................................................. - 45 -

Live Dialpad ..................................................................................................................... - 46 -

Replace Rule .................................................................................................................... - 47 -

Dial Now .......................................................................................................................... - 48 -

Area Code ........................................................................................................................ - 49 -

Block Out ......................................................................................................................... - 50 -

Feature Synchronisation ................................................................................................... - 50 -

Push XML ........................................................................................................................ - 51 -

WatchDog ......................................................................................................................... - 52 -

Action URL/URI .............................................................................................................. - 53 -

Using the Basic Call Functions ...................................................... - 56 -

Making a call ............................................................................................................................ - 56 -

Call Devices ..................................................................................................................... - 56 -

Call Methods .................................................................................................................... - 56 -

Password dial ................................................................................................................... - 58 -

Call Completion ............................................................................................................... - 59 -

Answering a call....................................................................................................................... - 60 -

Answering an incoming call ............................................................................................. - 60 -

Denying an incoming call ................................................................................................ - 60 -

DND ................................................................................................................................. - 60 -

Call Forward .................................................................................................................... - 61 -

Intercom ........................................................................................................................... - 62 -

During an Active Call .............................................................................................................. - 62 -

Mute ................................................................................................................................. - 62 -

Call Hold .......................................................................................................................... - 63 -

Call Waiting ..................................................................................................................... - 63 -

Call Transfer ..................................................................................................................... - 64 -

3-way Conference ............................................................................................................ - 65 -

Network Conference ........................................................................................................ - 65 -

HuaWei ATS Conference ................................................................................................. - 66 -

Message .................................................................................................................................... - 67 -

Voicemail ......................................................................................................................... - 67 -

SMS .................................................................................................................................. - 69 -

Using the Advanced Phone Functions .......................................... - 72 -

Account Settings ...................................................................................................................... - 72 -

TLS .................................................................................................................................. - 73 -

DNS-SRV ......................................................................................................................... - 74 -

Network Setting ....................................................................................................................... - 75 -

PC Port Setting ................................................................................................................. - 75 -

VLAN Setting .................................................................................................................. - 77 -

LLDP ................................................................................................................................ - 78 -

HTTPS ............................................................................................................................. - 79 -

Maintenance Tasks ................................................................................................................... - 81 -

Administrator Mode ......................................................................................................... - 81 -

Administrator/User Password .......................................................................................... - 81 -

Reboot .............................................................................................................................. - 82 -

Reset to Factory ............................................................................................................... - 82 -

Firmware Update .............................................................................................................. - 84 -

Decryption ........................................................................................................................ - 85 -

Zero-sp-touch ................................................................................................................... - 86 -

System Log Export ........................................................................................................... - 87 -

PCAP Trace Export .......................................................................................................... - 88 -

802.1X .............................................................................................................................. - 88 -

DSS key Configuration ............................................................................................................ - 89 -

Conference ....................................................................................................................... - 90 -

Forward ............................................................................................................................ - 90 -

Transfer ............................................................................................................................ - 90 -

Hold .................................................................................................................................. - 91 -

DND ................................................................................................................................. - 91 -

Redial ............................................................................................................................... - 91 -

Call Return ....................................................................................................................... - 91 -

SMS .................................................................................................................................. - 92 -

Pick Up ............................................................................................................................. - 92 -

Call Park ........................................................................................................................... - 92 -

DTMF .............................................................................................................................. - 92 -

Voice Mail ........................................................................................................................ - 93 -

Speed Dial ........................................................................................................................ - 93 -

Intercom ........................................................................................................................... - 93 -

Line .................................................................................................................................. - 94 -

BLF .................................................................................................................................. - 94 -

URL .................................................................................................................................. - 94 -

Group Listening ............................................................................................................... - 95 -

Public Hold ...................................................................................................................... - 95 -

Private Hold ..................................................................................................................... - 95 -

Shared Line ...................................................................................................................... - 95 -

XML Group ...................................................................................................................... - 96 -

Group Pick up .................................................................................................................. - 96 -

Paging .............................................................................................................................. - 96 -

Record .............................................................................................................................. - 97 -

Xml Browser .................................................................................................................... - 97 -

Hot Desking ..................................................................................................................... - 97 -

URL Record ..................................................................................................................... - 98 -

LDAP ............................................................................................................................... - 98 -

BLF List ........................................................................................................................... - 99 -

Prefix ................................................................................................................................ - 99 -

Zero-sp-touch ................................................................................................................... - 99 -

ACD ............................................................................................................................... - 100 -

Local Group ................................................................................................................... - 100 -

Broadsoft Group ............................................................................................................. - 100 -

Tone Settings .......................................................................................................................... - 101 -

Voice ...................................................................................................................................... - 101 -

Ring ........................................................................................................................................ - 102 -

Trouble Shooting ........................................................................... - 104 -

Enterprise IP Phone Getting Started

Getting Started

Packing List

The following components are included in your package:

 Enterprise IP Phone

 Phone Stand

 Power Adapter

Enterprise IP Phone Getting Started

 Handset & Handset Cord

 Ethernet Cable

 Quick Installation Guide & Quick Reference

 CD Content

Check this list before installation to ensure that you have received each item. If you are

missing any items, contact your IP phone reseller.

Note:

Enterprise IP Phone Getting Started

Assembling the Phone

This section introduce how to assemble the phone with the components in the packing
list：

 Attach the stand;

 Connect Handset and Headset;

 Connect Network and Power.

1) Attach the Stand, as shown below:

2) Connect Handset and Headset, as shown below:

Headset is not provided in the packing list. Please contact your distributor for more

information.

Note:

1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable

and switch/hub is PoE compliant.

2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet

devices.

Enterprise IP Phone Getting Started

3) Connect Network and Power

There are two ways for network and power source connections. You can either connect

the phone to the AC Power directly using the power adapter or to a PoE compliant

switch or hub. Your system administrator will advise you on which one to use.

The phone can also share the network connection with other network devices such as

PC. Connect the phone’s PC port and computer’s Network Port together using an

Ethernet cable, shown as below:

Note:

Please locate your PC in the same network segment of IP phone [phone].X) to

access the web configuration page. Please consult your system administrator for help.

Note:

Using the wrong network parameters may result in inaccessibility of your phone and

may also have an impact on your network performance. Please contact your network

administrator.

Field

Description

Register Status

It shows the register status of the phone.

Account Active

You can choose on/off to enable/disable the account respectively.

Label

The name showing on the LCD of current device.

Display Name

The local phone name showing on the other phone when calling.

Register Name

Register name provided by ISP.

Enterprise IP Phone Getting Started

Configuration and Registration

If you are administrator, you need to do some simple configuration to make the phone

work. If not, please contact your internet administrator or service provider for more

details.

Configuring via Web Page

Press OK button on the keypad of the phone to enter the status page and find out the

IP address of IP phone. Enter it (for example http://192.168.3.35) into the address bar
of web browser. The default administrator’s login name and password are

admin/admin. The default user’s login name and password are user/user.

Network Settings

Choose Network-> Internet Port（WAN）

DHCP: Under the default situation the phone attempts to contact a DHCP Server in

your network in order to obtain its valid network settings, e.g. IP address, sub mask,

gateway, DNS server, etc.

Static IP Address: If your phone cannot contact a DHCP Server for any reason, you

need to enter the network settings manually via Static IP Address. Please contact your

internet administrator for more details.

PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet

via PPPoE mode. Please contact your ISP for the User Name and Password for internet

access.

Account Settings

The phone attempts to register to the SIP server using the account data provided by the

automatic or manual initialization.

Choose Account, you will find the following parameters:

User Name

User account information, provided by ISP.

Password

Account password provided by ISP.

SIP Server

SIP server address provided by ISP.

Note:

Should the IP PBX (SIP registrar) require an authentication, you will be prompted to

enter the correct password. Make sure you are using the appropriate input method or

enter the password via the web user interface.

Enterprise IP Phone Getting Started

When you have finished the Network and Account Setting configuration, the Register

Status Icons will show in the idle screen:

Registered successfully
Register failed

Registering

When all accounts register fail, phone will display "No Service" by default.

When the phone reboot, it will register automatically. If many phones register at the

same time, this will affect the server, the users can set the register power up time so

that the phone will random register automatically within the set time.

Setting the power up time via web interface:

Choose Network->Advanced-> Registration random, enter the time in the field.

Configuring via keypad

Network Settings: Press Menu->Settings->Advanced Settings, enter the password,

and choose Network ->WAN Port /PC Port /VLAN/Webserver Type/802.1x Settings/VPN

Option to enter the internet relating configuration page.

Account Settings: Press Menu->Settings->Advanced Settings, enter the password,

and choose Accounts to configure the account settings.

You can refer to the above “Configuring via Web Page” for the parameter details.

Enterprise IP Phone Overview

Overview

Keypad Instruction

You can check the following list which introduces the IP phone’s keypad in details:

Power Indication LED

It will show the power status, it will be on if the phone is powered, off if the phone is not
powered，and blink when someone calls in or there is a call on mute.

Hot Keys

The screen will display labels for these keys, to identify their context-sensitive functions,

and you can custom softkeys under different status.

Line Keys

These buttons are used to active up to the six user accounts.

DSS Keys

These keys are used for various functionalities such as call /Line appearance Button,

Speed dial, Intercom, Pickup, Hold, Transfer, etc. If not stated the adjacent LED will

light when the assigned functionality is turned on.

Enterprise IP Phone Overview

Dial Pad

Use the DTMF hard keys to enter numbers, letters and special characters. Depending on

the selected input mode, you can enter digits, lower / upper case or special characters.

Navigation Keys

Use the navigation keys to navigate in the display menus and confirm or cancel actions.

Audio Device Control Keys

Use the audio device control keys to perform the following actions depending on your

phone type:

： Adjust the volume of the handset, headset, speaker, ring tone and

signal tone;

： Allows for hands-free communication during calls;

Press to switch to the Group Listening mode;

： Place and receive calls through an optionally connected headset. The LED will

be on when the phone is in Headset mode;

： Mute audio transmission locally during calls;

Hard Feature Keys

： Allow users to access the voicemail interface directly;

： Enable setup of a conference;

： Place a call on hold or resume it;

： During a call, press to transfer the current call to the third party;

When the phone under the idle, press to enter the forward configuration page;

： Press to enter the Dialed Calls interface and choose a record to dial out;

LED Status

Description

Steady green

The monitored account is in idle status

Blinking red

There is an incoming call to the monitored account

Steady red

The monitored account is on a conversation

Off

It is not active as BLF

LED Status

Description

Steady green

All of the members are in idle status

Steady red

Some part(s)is seizing the line

Blinking green 300ms

Some part(s) is ring-back

Blinking red 300ms

Some part(s) is ringing

Steady orange 

Some part(s) is on the phone

Blinking Orange

500ms

Some part(s) is under the public hold status, and all of the

members can retrieve the call

Blinking green 500ms

Some part(s) is under the private hold status, and only the

initiator can retrieve the call

Blinking red 500ms

Three way conference, all of the parts press hold

Off 

It is not active as BLA

LED Status

Description

Steady green

The monitored account is in idle status

Fast blinking green

There is an incoming call to the monitored account

Slow blinking green

The monitored account is on an conversation

Off

It is not active as BLF

LED Status

Description

Steady green

All of the members are in idle status

Slow blinking green

Some part(s)is seizing the line/ ring-back/ under the private

hold status.

Fast blinking green

Some part(s) is ringing/on the phone / under the public hold

status or all of the parts press hold.

Off

It is not active as BLA

Enterprise IP Phone Overview

LED Instruction

Table 1 DSS Key set to BLF

Table 2 DSS Keys set to BLA (Bridged Line Appearances)

Table 3 Line Keys set to BLF

Table 4 Line Keys set to BLA

LED Status

Description

Steady green

The account is active

Blinking green

There is an incoming call to the account, or there is a call on

hold.

Off

The phone is in idle status whatever registered /unregistered

LED Status

Description

Steady green

Power on

Blinking green

There is an incoming call, or there is a call on mute

Off

Power off

Icon

Description

Flashes when the internet is disconnected

Account register failed

Account registering

Account register successful

Missed calls

Call in

Call out

Input Method: all letters and numbers

Input Method: numbers

Input Method: multi-lingual letters in lower case

Input Method: multi-lingual letters in upper case

Call mute

Call hold

Voicemail

SMS

Call forward

DND(Do Not Disturb)

Enterprise IP Phone Overview

Table 5 Line Keys

Table 6 Power Indication LED

Icon Instruction

The IP Phone displays different kinds of icons on its LCD, you can refer to the following

table for their meanings:

Auto answer

In handset mode

In headset mode

In speaker mode

Ring volume is 0

The recording session cannot be started

The recording cannot be stopped

Probably the recording box is full

This call cannot be recorded

The recording session is successfully started

Phone Options

Phone UI

Web UI

Status

--IP

--MAC

--Firmware

--Network

--Phone

--Accounts

√

√

Enterprise IP Phone Overview

User Interface

There are two ways to customize specific options on your phones:

1. Using keypad and display on the phone;

2. Using Web user interface in an Internet browser from your PC; please refer to

“Configuration and Registration” to get into the Web interface.

In many instances, it is possible to use both the user interfaces to operate the phone

and change settings; some, however, are only possible via a phone or web user

interface. Please refer to the following table for differences:

Features

--Call Forward

--Call Waiting

--DSS Keys

--Key as Send

--Hot Line

--Anonymous Call

--Auto Redial Settings

--DND Code

--ReDialTone

--Emergency

--BusyToneDelay

--Return code when refuse

--Return code when DND

--Intercom

--Call Completion

√
√
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√
√
√
√
√

√
√

√

Basic Phone Functions

--Language

--Time & Date

--Ring Tone

--Phone Volume

--Logo Customization

√
√
√
√

√
√
√

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Advanced Phone Functions

--Accounts

--Network

--Voice

--Codecs

--Echo Cancellation etc

--Phone Setting

--Backlight

--Contrast

--Lock

--Reset to factory

--Set admin password

--Set AES Key

--Auto Provision

√
√

√
√
√
√
√
√
√
√

√

Enterprise IP Phone Overview

SIP Account

--User Option

--Account Active

--Label

--Display Name

--Register Name

--User Name

--Account

--Password

--SIP Server

--Register Status

--Server Option

--Registrar Server

--Registrar Port

--Outbound Proxy Server

--Backup Outbound Proxy Server

--OutBound Status

--NAT Traversal

--STUN Server

--STUN Status

--Missed call log

--Auto Answer

√
√
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√
√
√

√
√
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√

√

√

√

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√

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Other Features

--Messages

--History

--Directory

--Contacts

--Blacklist

√
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√
√
√

√
√
√
√
√

Note:

1. The above table only indicates most of phone functions rather than all of them.

Please refer to the relating parts for more details.

Enterprise IP Phone Overview

The default administrator password is admin.

Note:

All languages may not be available for selection. The available languages depend on

the language packs currently loaded to the IP phone. Please contact with your system

administrator for more information about loading language packs.

Enterprise IP Phone Customizing Your Phone

Customizing Your Phone

General Settings

Phone Status

You can view the status of your phone using the Phone interface or the Web interface.

This option allows you to review:

 Network status: IP, Mac, WAN/LAN, Gateway and DNS;

 Phone status: Model, Hardware, Firmware, Product ID and MAC;

 Accounts: The 6 SIP accounts status;

 Firmware version;

To check the Phone Status via Phone interface:

1) Press OK button directly or Menu hot key, choose the Status option.

2) Use the navigation keys to scroll through the list and check the specific one.

To view the Phone Status via Web interface:

Open the web browsers and input the IP Address http://WAN-ip-address; Enter the
account and password (default account and password are both “admin”); choose

Status directly to check the status.

Language

The default Phone interface language is English. The Web interface language will

depend on your computer Operation System. It will automatically match the language

with your computer and browser.

It also supports Simplified Chinese, Traditional Chinese, French, German, Italian,

Portuguese, Spanish, etc. You can change the language for the phone user interface

and the web user interface independently from each other.

To change the language via Phone interface：

1) Press Menu->Settings->Basic Settings->Language.

2) Scroll through the list of available languages.

3) Press the Save hot key when the desired language is highlighted. The language

appears on the graphic display will be changed to the one you chose.

Enterprise IP Phone Customizing Your Phone

4) Press Save hot key to save the changes.

5) Press Back hot key to return to the previous screen.

Time and Date

The time and date appears on the idle screen of the IP phone. If the phone cannot

obtain a time and date from the call server, please contact your system administrator if

the time or date is incorrect. You can set the time manually or via the SNTP server

which is used to synchronize the time.

To change the Time and Date via the Phone interface:

1) Press Menu->Settings->Basic Settings->Time & Date.

2) If SNTP Settings is chosen, the phone will automatically get the time from the

specific NTP Server. Use the navigation keys to highlight the specific option and the

relating changes. You can set the Time Zone, NTP Server1/Server2, and Daylight

Saving respectively.

3) If Manual Setting is chosen, the time can be set manually. Use the navigation keys

to highlight the option and enter the specific date and time.

4) Press Save hot key, the time appears on the idle screen will be changed. Press Back

hot key to return to the previous screen.

Enterprise IP Phone Customizing Your Phone

To set the time format via phone interface:
1） Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.

2） Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour.

3) Use the Switch hot key to choose a preferred date format, the IP phone can support

7 kind of date display format.

4) Press the Save hot key to save the changes and return to the previous screen.

To change the Time and Date via the Web interface:

Choose Phone->Preference to do the relating changes. You can also change the Update

Interval which specifies the time frequency that the phone refreshes the time
automatically. Please refer to the instruction above for the parameters’ detail.

To change the Daylight Saving Time Settings via the Web interface:

1) Choose Phone->Preference->Daylight Saving Time to do the relating changes.

Enterprise IP Phone Customizing Your Phone

2) Choose Enable option, then you can set the Daylight Saving Time.

3) Choose Automatic. There is a table named as AutoDST.xml has been saved in the

configuration file, if the table includes daylight saving time of your time zone, it will

show the Fixed Type: By Date or By Week. And the daylight saving time is

unchangeable, unless to update the AutoDST.xml via auto provision.

Keypad Lock

You can lock the keypad of your phone when you are temporarily not using it. This

function helps you to protect your phone from unauthorized use. You can lock the

following specific keys:

Menu Key: The Menu hot key cannot be used until unlocked. You cannot access

the menu of the phone.

Function Keys: The hard function keys cannot be used until unlocked. You cannot

access the MESSAGE, CONF, HOLD, MUTE, TRAN, RD, History,

Directory, DND, OK, X, navigation Keys, etc.

All Keys: All of the keys can not be used until unlocked. You can only use the

phone to answer the incoming calls.

Lock&Answer: All the incoming calls will be put through automatically (Auto Answer),

but can not be hung up by your party.

To enable keypad lock via Phone interface:

1) Press Menu->Settings->Advanced Settings, enter the password, and then press

Enterprise IP Phone Customizing Your Phone

Confirm hot key.

2) Press Phone Setting->Lock.

3) Use the navigation key（or press the Switch hot key）to highlight the one you want

to lock.

4) Press Save hot key to save the change, or Back hot key to return to the previous

screen.

5) The icon will be displayed on the top right corner of the idle screen.

6) If you choose LOCK&ANSWER, it will show the icon and on the user

interface.

To unlock the phone via Phone interface:

1) Press Menu hot key, you are prompted for the password.

2) Enter the password, and then press Enter hot key, the phone will be unlocked.

3) The icon will be disappearing from the idle screen.

4) If you choose Lock&Answer, you have to enter Menu->Settings->Advanced

Settings, enter the password, and then choose Phone Setting->Lock to disable this

option.

To enable keypad lock via Web interface:

Choose Phone->Preference-> Keyboard Lock to do the relating changes. Please refer to
the instruction above for the parameters’ detail.

Note:

1. The default password for unlock is admin.

Enterprise IP Phone Customizing Your Phone

Audio Settings

Volume

You can adjust the volume of handset/speaker/headset/Ring.

To adjust the volume when you are not in an active call:

1) Press Menu->Settings->Basic Settings.

2) Scroll to Phone Volume, and press Enter hot key, highlight the one you want to

adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the

volume.

3) Press OK hot key to save the change or Back hot key to cancel.

Note:

The volume can only be adjusted via Phone interface. When you adjust the ring volume

to 0, or press the Silence hot key when there is incoming call, the icon will be
shown on the LCD. Press the Volume Adjustment Bar to adjust the volume, and the icon

will disappear.

Enterprise IP Phone Customizing Your Phone

4) And you can also press the Volume Adjustment Bar to adjust the ring volume when

the phone is in idle status.

To adjust the volume when you are in an active call:

When Handset/Headset/Hands-free mode is activated, press the Volume Adjustment

Bar to a comfortable level.

Ring Tones

You can adjust the type and volume of the ring tone.

To adjust the Ring Tone Type via Phone interface:

1) Press Menu->Settings->Basic Settings.

2) Scroll to Ring Tone, and press Enter hot key.

3) Use the navigation keys to highlight the specific one.

4) Press Save hot key to save the change or Back hot key to cancel.

To change the Ring Tone Type via Web interface:

Choose Phone->Preference->Ring Type, highlight the specific one in the scroll-down

menu, click confirm button to save the changes. You can also delete the specific one by

clicking the Del button.

Note:

The ring tone file of system cannot be deleted.

Note:

The ring tone file format must be in 16bits WAV format (via Ulaw Compression), 8K

sample rate (monophony). Blank or other special characters cannot be included in the

file name.

Enterprise IP Phone Customizing Your Phone

To upload the new Ring Tone via Web interface:

1) Choose Phone->Preference->Upload Ringtone.

2) Click Browse button to choose the specific ring tone file.

3) Click Upload button to upload the file.

To specify ring tones for a specific account via Web interface:

Choose Account->Basic->Ring Type option, and highlight the preferred one for the

chosen account in the scroll-down menu, then click confirm button to save the changes.

Codec Selection

The IP phone supports the following voice codecs:

G723_63, G722, G726-16, G726-24, G726-32, G726-40, PCMA, G729, PCMU and

G723_53

You can enable/disable the desired codecs via Web interface. Please contact your

System Administrator for more details about the codecs.

To enable/disable the codecs:

Note:

Codec selection can only be set via Web interface.

Enterprise IP Phone Customizing Your Phone

1) Choose Account->Codecs.

2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs

list, and press the / to move to the other list.

3) Click Confirm to save the change.

Contact Management

Edit/Add/Delete Contact

You can store a large number of contacts in your phone's directory. You can add, edit,

delete, dial, or search for a contact in this directory.

The directory includes Local Directory, Blacklist, Remote Phonebook and Broadsoft

To add a Group via Phone interface:

1) Press Directory->Local Directory

Enterprise IP Phone Customizing Your Phone

2) Press AddGroup hot key to enter to the Add Group page.

3) Enter the group name and choose the ring.

4) Press the Save hot key to save.

To add a contact via Phone interface:

1) Press Directory->Local Directory

2) Choose a group, and press the Enter hot key.

3) Press Add hot key, enter Name, Office, Mobile, Other and Account options of the

contact by the keypad. Use the abc hot key to select between numeric and

upper/lower case alphanumeric modes.

4) Use the navigation keys to select the desired account as Line if you want to assign

the contact to a specific account.

5) Choose and set a special ring tone for the contact.

6) Use the navigation keys to select the group which you want to assign.

7) Press Save hot key to add the record to contacts or Back hot key to cancel.

To edit a contact via Phone interface:

1) Press Directory->Local Directory

2) Choose a group, and press the Enter hot key.

3) Use the navigation key to highlight the one you want to edit, press Option->Detail,

and enter to the edit interface.

4) And then make the changes, press Save hot key to save the changes, or press Back

hot key to return to the directory.

Enterprise IP Phone Customizing Your Phone

To delete a contact via Phone interface:

1) Press Directory->Local Directory

2) Choose a group, and press the Enter hot key.

3) Use the navigation key to highlight the one you want to delete, press Option hot key,

and scroll to Delete, press OK hot key.

4) It will pop up a warning frame asking whether confirm to delete the contact.

5) Press OK hot key to confirm the operation, or press the Cancel hot key to return to

the directory.

To move a contact to the Blacklist via Phone interface:

1) Press Directory->Local Directory

2) Choose a group, and press the Enter hot key.

3) Use the navigation key to highlight the one you want to move, press Option hot key,

and scroll to Move to Blacklist, press OK hot key.

4) It will pop up a warning frame asking whether confirm to move the contact.

5) Press OK hot key to confirm the operation, or press the Cancel hot key to return to

the directory.

Note:

If a contact is moved to the blacklist, then the call from this contact cannot get through.

Enterprise IP Phone Customizing Your Phone

To move a contact in History to Contacts via Phone interface:

1) Press History hot key to enter the local call history list.

2) Use the navigation keys to highlight a record, and then press the Option hot key to

pop up the field, highlight Add to Contacts option, then press the OK hot key to

enter the edit interface.

3) Press the abc hot key to switch the input mode.

4) After the edition, press the Save hot key to save the change. Then you can go to

Contacts interface to check the record.

To search a contact via Phone interface:

1) Press Directory->Local Directory->Search.

2) It will turn to the search interface, and then you can enter the query condition,

press the OK hot key.

3) Then the phone will show the record which qualified.

To add/delete/edit/move the contacts via the Web interface:

Choose Contacts->Local Phone Book. Please refer to the instruction above for the
parameters’ detail.

Enterprise IP Phone Customizing Your Phone

Import/Export Contact list

Import/Export Contact List via Web interface:

1) Choose Contacts->Local Phone Book.

Note:

Import/Export Contact List can only be set via Web interface.

Enterprise IP Phone Customizing Your Phone

2) Browse the specific contact list file in .XML format or .csv format, and then click

Import button. The imported contact lists will be shown in the directory.

3) Move the mouse to the icon ; you will see the notes for parameters. The

meanings of this icon on other pages is the same, we will not elaborate it one by

one.

4) Click the Export button to export the contact list.

BlackList

If you add a contact to blacklist, then the call from this contact cannot get through.

The operation of blacklist is the same as contact.

Enterprise IP Phone Customizing Your Phone

Remote Phone Book

The IP phone has directory itself, but in the enterprise applications where there are a

need for a common phone book. For the maintenance and the update of it, the common

phone book is usually carried out on the server or IPPBX to maintain up-to-date public
phone book, terminal users need to have remote phone book function. When the users

browse the remote phone book, the terminal will check and download the latest

information released on the server in time, and display on the terminal for the user.

To set the Remote Phone Book via Web interface:

1) Choose Contacts->Remote Phone Book.

Note:

1. This IP phone can support 5 remote phone books at most.

2. Every contact in the remote phone book can set several phone numbers.

Enterprise IP Phone Customizing Your Phone

2) Input the Phone book URL and the phone book name, and then click the Confirm

button to save the change.

To check the Remote Phone Book via Phone interface:

1) Press the Directory->Remote phonebook.

2) Enter to the Remote Group page, choose a special one, and press the Enter hot key,

it will go to the corresponding URL address to download the contact information for

you.

Broadsoft

Broadsoft phone book is the same as the Remote Phone Book. This feature allows you

to download contact list from the server. Input the phonebook URL, port, username,

password and rename the phonebook.

Enterprise IP Phone Customizing Your Phone

LDAP

LDAP can support these functions:

1. Search the contact: Press the DSSkey which is set up as LDAP, input a number or

letter in the new interface, the phone will search the contact in LDAP server which

following the Certain rules, and show it in the LCD, user can choose the contact to call

out.

2. Search the incoming call: the phone will search the local directory when there is a
coming call. If they can’t find the contact in the local directory, it will search them

through LDAP server, and show the contact name in the LCD. The LDAP Lookup For

Incoming Call option can be configured to enable or disable this function via web

interface.

3. The function of Dial-up directory: under the dial interface, each time you press a key

there are inquiring for a number. It will show on the LCD and let the user to choose. The

LDAP Lookup For PreDial/Dial option can be configured to enable or disable this function

via web interface.

To set the LDAP via the Web interface:

1) Choose Contacts->LDAP.

2) Configure the corresponding options.

3) Click Confirm to save the change.

Enterprise IP Phone Customizing Your Phone

Other Settings

Key as Send

Users can set a specific button (“#” or “*”) to active as the send button.

To set the send key via the IP phone interface:

4) Press Menu->Features->Key as Send->Enter to enter the configuration page.

5) Press the Switch hot key to choose a button that you want to use as the send key:

“#”, “*”, or disable this option.

6) Press the Save hot key to save the changes.

To set the send key via the Web interface:

1) Choose Phone->Features->Key As Send.

2) Highlight the specific one in the pull-down menu, then click confirm button to save

the change.

Enterprise IP Phone Customizing Your Phone

Hot Line

To set the hot line number via the IP phone interface:

1) Press Menu->Features->Hot Line->Enter to enter the configuration page.

2) Enter the hot line number and HotLine Delay time (for example, 20 seconds), then

press the Save hot key to save the changes.

3) When you pick up the handset or press the speaker button, it will dial out the

number automatically if you do not press any keys for 20 seconds.

To set the Hot Line via the Web interface:

1) Choose Phone->Features.

2) Input the Hotline Number and Hotline Delay, and then click the Confirm button to

save the change.

Note:

This configuration is only available for the current default account.

Enterprise IP Phone Customizing Your Phone

Anonymous call

To set the anonymous call via the IP phone interface:

1) Press Menu ->Features->Anonymous Call->Enter to enter the configuration page.

2) By the Switch hot key, you can choose the Line ID.

3) Press the navigation keys to enter and choose whether to enable the anonymous

call function. This feature allows the subscriber to make a call with the display of

their calling identification information blocked.

4) If you want to realize this function by server, please choose and enter the Call On

Code and Call Off Code. When you choose to enable the anonymous call function on

your IP phone, it will send information to the server, and the server will enable/

disable the anonymous call function for your IP phone automatically.

5) Press the navigation keys to enter and choose whether to enable the anonymous

rejection function. The feature allows the subscriber to reject all calls from callers

who have blocked the display of their calling identification information (calling

number and calling name).

6) If you want to realize this function by server, please choose and enter the Reject On

Code and Reject Off Code. When you choose to enable the Rejection option on your

IP phone, it will send information to the server, and the server will enable/ disable

the rejection anonymous call function for your IP phone automatically.

7) Press the Save hot key to save the changes.

To set the anonymous call via the Web interface:

1) Choose Account-> Basic-> Anonymous Call to do the relating changes. Please refer

to the instruction above for the parameters’ detail.

2) Then click the Confirm button to save the changes.

Enterprise IP Phone Customizing Your Phone

Auto Redial

Auto redial is a telephone feature that redials a busy number in a fixed number of times

before giving up.

To set auto redial via the IP phone interface:

1) Press Menu->Features->Auto Redial Settings->Enter to enter the configuration

page.

2) By the Switch hot key, you can choose whether to enable the auto redial function.

3) Press the navigation keys to choose and set the redial interval. It is measured by

seconds.

4) Press the navigation keys to choose and set the redial times.

5) Press Save hot key to save the changes.

Note:

If you enable the auto redial function, then without operations for 5 seconds in the auto

redial interface, it will turn to the idle interface automatically.

Enterprise IP Phone Customizing Your Phone

To set auto redial via the Web interface:

1) Choose Phone-> Features-> Auto Redial.

2) Choose Enabled or Disabled in the pull-down menu, then click Confirm button to

save the change.

Auto Answer

Auto-answer allows an incoming call to be answered without requiring any action by the

user. This is a useful feature for people who have difficulty in using their hands or

fingers, who have a visual impairment, or who have a cognitive impairment. You can set

this function to a special account.

To set Auto Answer via the IP phone interface:

1) Press Menu->Settings->Advanced Settings, enter the password and press enter

hot key.

2) Then choose Accounts->Line X to enter the configuration page, use the navigation

keys to choose Auto Answer option.

Enterprise IP Phone Customizing Your Phone

3) Press the Switch hot key to enable or disable the auto answer function. The default

is Disable.

4) Press the Save hot key to save the changes.

To set Auto Answer via Web interface:

1) Choose Account-> Basic-> Auto Answer.

2) Choose Enabled or Disabled in the pull-down menu, click Confirm button to save

the change.

Missed call log

Defines whether to save the missed calls to the call history record. This function can

only be set via the Web interface:

1) Choose Account-> Basic->Missed call log.

2) Choose Enabled or Disabled in the pull-down menu, click Confirm button to save

Enterprise IP Phone Customizing Your Phone

the change.

Broadsoft Call Log

This feature allows you to download call history from the server. Input the URL, port,

username, password and rename the phonebook

Configure Call Log via web interface:

1) Choose Contacts->Call Log

2) Choose the Calllog Item.

3) Input the display name, URL, port, username and password.

4) Click the confirm button to save the changes.

Enterprise IP Phone Customizing Your Phone

Check Call Log via phone interface:

1) Press Menu->History Type->Network Call Log

2) Choose the Call log Item, press Enter softkey to download the call log.

Logo Customization

You can upload your own logo which shown in the idle screen.

Upload the logo via web interface:

1) Choose Phone-> Features-> Use Logo->Custom Logo via the Web interface, press

Browse button, and choose the corresponding file.

2) Press Upload button to complete the Logo Customization. You will find the desired

logo shown on the idle screen.

Note:

1. You can also upload the Logo by AUTO PROVISION.

2. By the Web interface, users can set a logo to be a System Logo or a Custom Logo,

and the Custom Logo can be deleted.

3. Only support DOB format file, For more information please contact the

administrator.

Enterprise IP Phone Customizing Your Phone

Programmable Key

The hot-key, navigation keys and function keys on the keypad are editable. Users can

customize specific features for these keys according to their actual needs.

This function can only be set via the Web interface:

1) Choose Phone->DSS Key->Programmable Key.

Enterprise IP Phone Customizing Your Phone

2) Choose and customize specific features for these keys.

3) Click Confirm button to save the changes.

Softkey Layout

The phone can support 12 kinds of call interface to set up softkey, user can setup

different function key according to his/her own requirement or habit.

To set up softkey via web interface:

1) Choose Phone->Softkey Layout.

2) In the "Custom Softkey" field, chose Enable in the pull-down menu.

3) You can choose the corresponding call states which you want to set up the softkey

in the Call States field.

4) Highlight the desired one in the Unselect Softkeys/Select Softkeys list, and press

the / to move to the other list.

5) And you can use / to choose the order how to display in the call states.

6) Click confirm to save the changes.

7) You can also click the Reset to Default button to reset the softkeys interface.

Note:

1. We can add the Empty key more than once, but others can only choose once time,
and can’t be repeat. when you set up the Selected Softkeys key more than 4 options,

the LCD of phone will transfer the forth key with "More" automatically, which can be use

to switch to the next page, and continue to show up the other key.

Enterprise IP Phone Customizing Your Phone

Live Dialpad

Defines whether to dial out the dialed number automatically.

This function can only be set via the Web interface:

1) Choose Phone->Preference->Live Dialpad.

2) Enable or disable it in the pull-down menu.

3) Click Confirm button to save the change.

Enterprise IP Phone Customizing Your Phone

Replace Rule

A dial plan establishes the expected number and pattern of digits for a telephone

number. This includes country codes, access codes, area codes and all combinations of

digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese

country code), when you dial 05702000 out, the number will be replaced by

00865702000 automatically.

To set a Replace Rule via the Web interface:

1) Choose Phone->Dial Plan->Replace Rule.

2) Enter the desired Prefix, Replace and Account.

3) Press Add button to save the changes.

4) You can also delete a specific one from the dial plan list.

5) You can select a record to modify, then click Edit button to submit.

Enterprise IP Phone Customizing Your Phone

Dial Now

Dial-now enables you to define the specific length of any number/letter in advance(for

example xxx), next time when users dial out the 123 whose length matches the

Dial-now rule, the phone will dial out 123 in one second without pressing Send button.

To set a Dial Plan via the Web interface:

1) Choose Phone->Dial Plan->Dial now.

2) Enter the number in Dial-now Rule and Account.

Note:

1. If need to replace the unknown contents, then you can use (.) or (x), “.” stand for a
string of char, “x” stand for any one char. The content in () stand for a variable, the first

variable is expressed by $ 1, the second variable is expressed by $ 2, the rest can be

done in the same manner. For example: if you want to replace the any input content

with the content beginning with 8. Input (.) in Prefix box, and input 8$1 in Replace box.

Enterprise IP Phone Customizing Your Phone

3) Press Add button to save the changes.

4) You can select a record to modify, then click Edit button to save.

5) You can also delete a specific one from the dial plan list by pressing Del button.

Area Code

Area codes are also known as Numbering Plan Areas (NPAs). These are necessary (for

the most part) only when dialed from outside the code area and from mobile phones.

Area codes usually indicate geographical areas within one country, although the

correlation to geographical area is becoming obsolete. For non-geographical numbers,

as well as mobile telephones outside of the United States and Canada, the "area code"

does not correlate to a particular geographic area.

To add the area code via the Web interface:

1) Choose Phone->Dial Plan->Area Code.

2) Enter the Code and Account, set the Min Length and the Max Length option, and

then click the Confirm button to save.

Note:

The numbers set in Emergency cannot use the dial plan rule.

Note:

1. In the Account field, you can enter 1,2,3…, “1” represents Account 1, “2” represents
Account 2 ……, if the account box is empty, it mean this rule works for all accounts .

Enterprise IP Phone Customizing Your Phone

Block Out

The specific phone numbers can be forbidden to be call out from your IP phone.

1) Choose Phone->Dial Plan->Block Out.

2) Enter Block Out Number and Account, click Add button to save the changes, or

choose the specific one in the list, click Delete button to delete the record.

3) You can select a record to modify, then click Edit button to submit.

4) You cannot dial out the number from your IP phone unless it is removed from the

forbidden list.

Feature Synchronisation

When enabled the synchronize function, configure the DND/FWD function on device or

server, DND/FWD status on device and server will be in correspondence.

To set Feature Key Synchronisation via the Web interface:

1） Choose Phone->Features-> Feature Key Synchronisation

Enterprise IP Phone Using the Basic Call Functions

2） There is a pull-down menu in the Type field, choose Intercom from the list.
3） Choose whether to enable this function from the pull-down menu.
4） Click the Confirm to save the change.

Push XML

Users configure the server's IP address on Web page, when phone receives request, it

will determine whether to display corresponding content on the phone which sent by

the specified server or not.

To set Push XML via Web interface:

1) Choose Phone->Features-> PushXML Server IP, enter the server IP in the field.

2) Click the confirm button to save the change.

Enterprise IP Phone Using the Basic Call Functions

WatchDog

When 'WatchDog' function is 'Enabled', phone will auto reboot after 10 seconds if some

important process of phone crash. When 'Disable' the function, the phone will not

reboot.
Configure watchdog via web interface：

Choose phone-> Preference->WatchDog, in the pull-down menu, choose enable or

disable this function.

Enterprise IP Phone Using the Basic Call Functions

Action URL/URI

Action URL: Record the operation of phone, send these corresponding information to

server; action URI: Remote control phone for corresponding operation.

Action URL:

The operation can be recorded include: Setup Completed, Log On, Log Off, Register
Failed, Off hook, On hook…etc.

Set Action URL via web interface:

1) Choose Phone->Action URL

2) Enter the Corresponding contents.

3) Click Confirm to save the changes.

Enterprise IP Phone Using the Basic Call Functions

Action URI:

Enter the “http://Phone ip/cgi-bin/ConfigManApp.com?key=xxx” in Browser address

bar, the phone will realizing the corresponding function. If you not login the web with

the user name and password, you will need to specify the user/password to confirm the

operation. The username/password can be added into the URI like:

http://admin:admin@10.2.3.25/cgi-bin/ConfigManApp.com?key=OK

Our phone can support the following functions function:

Key=xxx stand for the following rules:

To answer the call: key=OK/key=ENTER

To turn on speaker mode: key=SPEAKER

Press transfer button: key=F_TRANSFER

Increasing the volume: key=VOLUME_UP

Reduce the volume: key=VOLUME_DOWN

To mute the call: key=MUTE

To hold the call: key=F_HOLD

To end the call: key=X

To enter the DTMF number(include Numeric , * or # keys): key=0-9/*/POUND

Press a line key: key=L1-L6

Press a DSS key: key=D1-D10

Press Conference button: key=F_CONFERENCE

Press a soft key: key=F1-F4

Enterprise IP Phone Using the Basic Call Functions

Press Message button: key=MSG

Press Headset button: key=HEADSET

Press RD button: key=RD

Press navigation key: key=UP/ DOWN/ LEFT/ RIGHT

To reboot the phone: key=Reboot

To check the Auto provision: key=AutoP

To enable DND: key=DNDOn

To disable DND: key=DNDOff

Dial out:

http://phone IP/cgi-bin/ConfigManApp.com?number=NUMBER&outgoing_uri=URI
Phone ip stand for the phone’s IP address. NUMBER stand for the number which you

want to send. URI stand for the account.

For example:

http://10.2.3.25/cgi-bin/ConfigManApp.com?number=0599123456&outgoing_uri=21

6@192.168.1.199

NOTE:

If there is no account, or the account abnormal, the phone will dial out with the default

account.

Enterprise IP Phone Using the Basic Call Functions

Using the Basic Call Functions

Making a call

Call Devices

You can make a phone call via the following devices:

1) Pick up the handset, icon will be shown in the idle screen.

2) Press the Speaker button, icon will be shown in the idle screen.

3) Press the Headset button if the headset is connected to the Headset port in advance.

The icon will be shown in the idle screen.

You can also dial the number first, and then choose the method you will use to speak to

the other party.

Call Methods

You can dial the number directly by filling the SIP Server in the registered interface. But

the number which you dialed must be the same with SIP server.

If you have registered more than one account, you can choose a certain account to

make your call:

1) Press the Right navigation key to choose a default account when your phone is in

idle status.

2) In the dial-up interface, press the Line hot key to choose an account. Then press

the Select hot key to confirm.

3) Press the six line keys on the keypad to active the chosen account.

Then

1) Dial the number you want to call, or

2) In dial-up interface, press Pool hot key, use the navigation button to highlight your

choice, enter into the corresponding option or

3) Press the RD button to enter the Dialed Calls interface, then use the Up/Down

navigation keys to choose a record.

4) Press the DSS keys which have been set as speed dial button.

Then press the Send button or Send hot key to make the call out if necessary.

And you can also dial-up via web interface:

1) Choose Contact->Local Phone Book/BlackList, click the number which you want to

Enterprise IP Phone Using the Basic Call Functions

dial out, and then the phone will dial out by default account.

2) Or choose Contact->Phone Call Info, enter the number in the Dial a Number, select

the line from the Outgoing Identity list. Then click the dial button to call out.

3) Or choose Contact->Phone Call Info, click the number which you want to dial out

from the call list, the phone will dial out by corresponding account.

Enterprise IP Phone Using the Basic Call Functions

4) You can click the Hangup button to end the call in the web page.

Password dial

When number entered is beginning with the password prefix, the following N numbers

after the password prefix will be hidden as *, N stand for the value which you enter in

the PswLength field. For example: you set the password prefix is 3, enter the

PswLength is 2, then you enter the number 34567, it will display 3**67 on the phone.

Set password dial via web interface:

1) Choose Phone->Features->PswDial, in the pull-down menu, choose enable.

2) Enter the password prefix in the PswPrefix field

3) Enter the Length in the PswLength field.

4) Click Confirm button to save the changes.

Enterprise IP Phone Using the Basic Call Functions

Call Completion

Have encountered such a situation? When you call a contact, but the other side is busy

on a call. Do you want the server to inform you immediately when the contact ends the

call, in order to establish a conversation with each other in time? Call Completion can

help you to solve this problem.

To configure Call Completion via phone interface:

1) Press the following hot keys: Menu->Features->Call Completion to enter the

configuration page.

2) By the Switch soft key, choose whether to enable this option.

3) Press the Save soft key to save your changes.

Enterprise IP Phone Using the Basic Call Functions

Answering a call

Answering an incoming call

1) If you are not on an active call, lift the handset to answer it using the handset, or

press the Speaker button to answer it using the speakerphone, or press the

headset button to answer it using the headset.

2) If you are on an active call, the LCD will prompt to display: Incoming Call

Press Answer hot key to answer the call, or Reject hot key to refuse it.

During the conversation, you can alternate between Headset, Handset and Speaker

mode by pressing the corresponding buttons or picking up the handset.

：

xxx.

Denying an incoming call

Press Reject hot key or X button to deny the incoming call directly.

DND

Press DND hot key to active DND Mode. Further incoming calls will be rejected and the

display shows: icon. Press DND hot key again to deactivate DND mode. You can

find the incoming call record in the Call History.

You can also set DND function by the DND Code:

1) Go to Menu->Features->DND Code to enter the configuration interface.

2) Set the DND On Code and the DND Off Code, then press the Save hot key to save

the changes.

3) When you press the DND hot key, the phone will send a message to the server, and

the server will turn on the DND function. Then any calls to the extension will be

rejected by the server automatically. And the incoming call record will not be

displayed in the Call History.

Enterprise IP Phone Using the Basic Call Functions

Call Forward

This feature allows you to forward an incoming call to another phone number e.g. a cell

phone or voice mailbox.

The following call forwarding events can be configured:

 Always: Incoming calls are immediately forwarded.

 Busy: Incoming calls are immediately forwarded when the phone is busy.

 No Answer: Incoming calls are forwarded when the phone is not answered after a

specific period.

To configure Forward option via phone interface:

1) Press the following hot keys: Menu->Features ->Call Forward->Enter. You can also

press the Tran button to enter the forward setting page directly when the phone is

in the idle status.

2) There are 3 options: Always Forward, Busy Forward and No Answer Forward.

3) If you choose one of them, enter the phone number you want to forward.

4) If you want to realize this function by server, please enter the On Code and Off Code

option, then when you choose to enable the call forward function via your IP phone,

it will send message to the server, and the server will turn on the function

immediately. When there is call to the extension, the server will forward it to the set

number automatically based on the forward type. And the IP phone will not show

the record in the call history anymore.

5) Press Save hot key to save the changes.

To configure Call Forward via Web interface:

Choose Phone->Features->Forward to do the relating changes. Please refer the above

configuration information.

Enterprise IP Phone Using the Basic Call Functions

Intercom

Intercom mode is useful in an office environment as a quick access to connect to the

operator or the secretary.

To configure Intercom option via phone interface:

1) Press the following hot keys: Menu->Features->Intercom->OK to enter the

configuration page.

2) Intercom Allow: To set whether to answer the incoming intercom calls.

3) Intercom Mute: To set whether to mute the incoming intercom calls automatically.

4) Intercom Tone: To set whether to play ring tones when there is incoming intercom

calls to your extension.

5) Intercom Barge: To set whether to answer the incoming intercom calls during a

conversation. If the option is enabled, when there is incoming intercom calls to

your extension, if you are on an intercom conversation, it will refuse the call

automatically; or it will put the current call on hold and put the incoming intercom

call through.

6) Choose and set the different options by navigation keys and the Switch soft key.

7) Press the Save soft key to save your changes.

During an Active Call

Mute

This function allows you to mute the microphone of the active audio device during a call;

you cannot be heard by the other party. You can still hear all other parties while mute

is enabled. When you press the MUTE button all of the conversation will be muted.

To mute/resume a conversation:

Press MUTE button during a conversation, the icon will be shown in the LCD. Press it

again to get the microphone return to normal conversation.

Note:

When you are under the call hold status, putting down the handset, the conversation

will go on over the speaker instead of hanging up the call.

Enterprise IP Phone Using the Basic Call Functions

Call Hold

This call function allows you to place an active call on hold. In this case your IP PBX

might play a melody or message to the other party while waiting. Other calls can be

received and made while having a call on hold.

To hold/retrieve a call:

1) Press the HOLD button or Hold hot key to put your active call on hold.

2) During the call, there will be a "dodo.." sound for each 30 second, suggesting that

there is a current call in Hold state.

3) If there is only one call on hold, press the Resume hot key or Hold button to retrieve

the call.

4) If there are more than one call on hold, press the line button and the Up/Down

button to highlight the call, then press the Resume hot key or HOLD button to

retrieve the call.

Call Waiting

This call feature allows your phone to accept other incoming calls to the extension no

matter under which circumstances.

To enable/disable Call Waiting via Phone interface:

1) Press Menu->Features->Call Waiting->Enter hot keys.

2) Use the navigation keys or Switch hot key to enable/disable the call waiting option.

3) Use the navigation keys or Switch hot key to enable/disable the Play Tone option.

This option used to define whether to play ring tones when there is call incoming

during an active call.

4) Press Save hot key to save the changes, or Back to return to the previous menu.

To enable/disable Call Waiting via Web interface:

Choose Phone->Features->Call Waiting option to do the relating changes.

Enterprise IP Phone Using the Basic Call Functions

Call Transfer

You can customize your phone so that incoming calls are transferred directly to the third

party such as another extension, mobile phone number, etc. There are three ways to

transfer the call: Blind Transfer, Attended Transfer and Semi-Attended Transfer.

To Blind Transfer via phone interface:

1) A and B is on an conversation, A press TRAN Button or Transfer hot key to put B on

hold, then A can dial the third telephone number C（or press Directory soft key to

enter the contact list, then choose a record）and press the Transfer hot key to call

out. A will turn to hold status, and the LCD will display as Transferred.

2) After C answered it, or A press the Cancel hot key to complete the transfer.

3) A will be disconnected from the call. B can talk to C.

4) If C refused to answer the call, it will prompt A that the transfer operation is failed.

If the current mode is speaker, it will ring up; if the current mode is handset or

headset, it will play ring tones for every five seconds. Pressing any function keys to

exit the prompt interface. This function should be supported by server.

To Attended Transfer via phone interface:

1) A and B is on an conversation, A press TRAN Button or Transfer hot key to put B on

hold, then A can dial the third telephone number C（or press Directory soft key to

enter the contact list, then choose a record）and press the OK or SEND button to call

Note:

Make sure that the SIP server you have registered supports this function.

Enterprise IP Phone Using the Basic Call Functions

out.

2) After C answered it, A and C can have a private conversation without B hearing,

then A press the TRAN button to complete the transfer.

3) A will be disconnected from the call. B can talk to C.

To Semi-Attended Transfer via phone interface:

1) A and B is on an conversation, A press the TRAN button or Transfer hot key to put

B on hold, then A can dial a new number C（or press Directory soft key to enter the

contact list, then choose a record）and press the OK or SEND button to call out.

2) While C is ringing, A hang up or press the Transfer hot key. Then A will turn to hold

status, and the LCD will display as Transferred.

3) You will be disconnected from the call, when C pick up, B can talk to C.

3-way Conference

You can establish a three-party conference, during the conversation three phone

parties can communicate with each other.

To establish a conference:

1) Press the Conf hot key during an active call.

2) The first call is placed on hold. You will hear a dial tone. Dial the number to

conference in（or press Directory soft key to enter the contact list, then choose a

contact to conference in）, then press the Send hot key.

3) When the call is answered, you can have a private conversation at first. And then

press the CONF button, the conference call will include you and the other two

parties.

4) During the conference, press the Split hot key to split the conference into two hold

lines, and press the Resume hot key to resume the chosen call respectively.

5) When you press the hold key, the conference will be on hold.

6) Hang up to disconnect all parties.

Network Conference

If you want to make a conference with more than three people, you can open the

function of network conference.

If you enabled this function, you can put the meeting conference on the server.

To enable network conference via web interface:

1) Choose Account->Account X->Advance->Conference Type, there is a pull-down

menu, choose network from the list.

2) Enter the Conference URI.

3) Press Confirm button to save the changes.

Enterprise IP Phone Using the Basic Call Functions

To establish a conference:

1) Press the Conf hot key during an active call.

2) Dial the number to conference in, then press the Send hot key

3) When the call is answered, press the CONF button.

4) After starting a three way conference, press Conf button to enter Conference

dialing interface and invite another party to participate in teleconference.

5) After starting conference, press Hold key to Hold local call without influencing

others in conference.

HuaWei ATS Conference

Turn on this function can make Multi-Party Conference come true; you can add or

delete any attenders, also you can have a private chat with any member. This function
needs the server’s support.

To enable ATS conference via web interface:

1) Choose Account->Account X->Advance->Conference Type, there is a pull-down

menu, choose ATS from the list.

2) Enter the Conference URI.

3) Press Confirm button to save the changes.

To establish a conference:

Enterprise IP Phone Using the Basic Call Functions

1) Press the Conf hot key during an active call.

2) Dial the number to conference in, then press the Send hot key

3) When the call is answered, press the CONF button.

4) After the CONF is established, initiator can continually add CONF members, press

Add hot key to enter into dial-up interface，enter the number，press send button

to dial out，when the people answer the call , he have been attended to the CONF.

5) Initiator can use private chart function to have a private chart with any member,

press PriChat, choose any members in phone member list, and then press PriChat

hot key, both sides enter into private chart mode, if there only 3 CONF members,

both sides begin to private chart and the third party enter a Hold mode. If the

attender is more than 3, and then the other attenders keep on talking. If you want

to end the private chat, press ExitPri hot key.

6) Initiator can use remove function to remove any CONF members, press remove hot

key, choose any members in phone member list, and then press remove hot key

again.

7) Initiator Hangs up, the CONF over.

Message

The phone supports SMS (Short Messaging Service) and Voicemail, if you want to use

them, please make sure that your VoIP telephony system supports this functionalities
and your accounts’ message has been enabled.

Voicemail

Your voice mailbox messages, which are usually stored on a media server of your local

or hosted VoIP telephony system, can be accessed from your phone.

New voice messages can be indicated both acoustically and visually as described below:

 The idle screen will indicate the new voice messages coming.

 The MESSAGE button will be lighted.

To configure the Voicemail code via Phone interface:

1) Press Menu->Messages->Voice Mail->Set Voice Mail.

2) Use the navigation keys to highlight the line for which you want to set, enter the

code which the phone uses to connect to your system. Press 123 hot key to choose

Note:

Please contact your system administrator for the connecting code. Different systems

have different codes.

Enterprise IP Phone Using the Basic Call Functions

the proper input method.

3) Press Save hot key to save the change, or Back to return to the previous menu.

Want to see amount of Voice mail via phone interface, must enable the Subscribe for

MWI via the web interface at first.

1) Choose Account->Advanced-> Subscribe for MWI.

2) Choose enable in the pull-down menu.

To view the voicemail via the Phone interface:

1) Press Menu->Messages->Voice Mail->View Voice Mail.

Note:

Before retrieving the new voicemail, please make sure that the connecting code has

been set on the phone.

Enterprise IP Phone Using the Basic Call Functions

2) You can view the amount of the voice mail that includes new or old voice mail.

3) Choose the account and press the Connect button, then you are able to listen to

your new and old messages.

To retrieve the new voicemail via the Phone interface:

1) Press the Voicemail hot key directly.

2) You may be prompted to enter the password which is needed to connect to your

VoIP telephony system. It depends on your system.

3) Your voice mailbox is called and you are able to listen to your new and old

messages.

SMS

You can retrieve the SMS in the same way as Voicemail.

To retrieve the SMS via Phone interface:

1) Press Menu->Messages->Text Message, press Enter hot key.

2) Use the navigation hot key to highlight the options. You can read the message in

the Inbox/ Sentbox/ Outbox/ Draftbox.

3) Press View hot key to open and read the specific message.

To reply the SMS via Phone interface:

1) After retrieving the specific message, press Reply hot key, use the abc hot key to

change the Input Method.

Enterprise IP Phone Using the Basic Call Functions

2) (Optional) If multiple lines are configured on your phone, select from which line

messages are to be retrieved from the list using the navigation keys and Messages

appear first to last in sent order.

3) Press Send hot key, you are required to choose an account which is used to send

out the message and the number you want to send to.

4) Press Send hot key to send out the message, or Back hot key to return to the

previous menu.

To edit a new message via the Phone interface:

1) Press Menu->Messages->Text Message->New Message to enter.

2) Edit the new message, use the abc hot key to change the input method.

3) (Optional) If multiple lines are configured on your phone, select from which line

messages are to be retrieved from the list using the navigation keys and Messages

appear first to last in sent order.

4) Press Send hot key to send out the message, or Back hot key to return to the

previous menu.

To delete the message via the phone interface:

1) After retrieving the specific message, press Delete hot key.

2) You are prompted to confirm the delete operation, press Ok hot key to delete the

message, or Cancel hot key to return to previous menu.

Note:

You cannot perform the messaging via Web interface except edit Message.

Enterprise IP Phone Using the Basic Call Functions

To edit the message via Web interface:

1) Choose Phone->SMS.

2) Enter the account information, Number, message content.

3) Press Send button to send out the message, or Cancel button to cancel the

operation.

Field Name

Description

UDP Keep-alive
Message

Defines whether to active the phone UDP Keep-alive
mechanism. The default is Enabled.

UDP Keep-alive
Interval(seconds)

This parameter specifies how often the phone will send a packet
to the SIP server. Default is 30 seconds.

Login
Expire(seconds)

This parameter specifies the time frequency that phone
refreshes its registration. The default interval is 3600 seconds.

Local SIP Port

Local SIP port. The default value is 5060.

RPort

The parameter allows you configuring the proxy to send
responses back to a particular address and port. The default is
disabled.

SIP Session Timer

This document defines an extension to the Session Initiation
Protocol (SIP). This extension allows for a periodic refresh of
SIP sessions through a re-INVITE or UPDATE request. The
refresh allows both user agents and proxies to determine if the
SIP session is still active.

Subscribe
Period(seconds)

This parameter could set the period of the subscription. The
default value is 1800.

DTMF Type

Select the DTMF type.

Enterprise IP Phone Using the Advanced Phone Functions

Using the Advanced Phone Functions

Account Settings

Please refer to the previous part “Configuration and Registration” for the basic Account

setting information. The following table lists the instruction of the field about the

advanced Account Setting.

You can only configure these settings via Web interface.

1) Choose Account.

2) Select the desired account.

3) Choose Advanced to do the relating settings.

Enterprise IP Phone Using the Advanced Phone Functions

You can consult your system administrator for more information.

TLS

TLS(Transport Layer Security), an IETF standards track protocol (RFC 5246), was based

on the earlier SSL specifications developed by Netscape Corporation.

If you make a call based on TLS and SRTP (Set the transport as TLS and the SRTP as

On), the IP phone UI will display the connecting and ring back interface. If the reception

also set the transport as TLS, then IP Phone UI will display the icon on both side.

Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose

the TLS option, and then click the Confirm button to save the change.

Enterprise IP Phone Using the Advanced Phone Functions

DNS-SRV

If the SIP server cannot be used, the phone will be connected on the server which is

available.

To set DNS-SRV via web interface:

Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose

the DNS-SRV option, and then click the Confirm button to save the change.

Field Name

Description

As Bridge

If you select the Bridge mode, then the two Fast Ethernet ports will
be transparent.

As Router

If you select the Router mode, the SIP phone will work as a router.

IP address

User could configure the PC port IP address.

DHCP Server

If you set the DHCP server on, the device connected to the PC port
will get the IP address automatically between the start IP address
and the end IP address. But if you select the bridge mode, the DHCP
server can not work.

Start IP

Indicate the range of the IP address.

End IP

Indicate the range of the IP address.

Enterprise IP Phone Using the Advanced Phone Functions

Network Setting

PC Port Setting

Please refer to the previous part “Configuration and Registration” for the basic Network

WAN setting information. The following table lists the instructions of the field about the

Network PC Port Setting.

Enterprise IP Phone Using the Advanced Phone Functions

To configure PC Port settings via Phone interface:

1) Press Menu->Settings->Advanced Settings.

2) Enter the password required, scroll to Network option, press Enter hot key, select

PC port option, then press Enter hot key.

3) If you choose Bridge, it will return to the previous menu.

4) If you choose Router, you will be prompted to enter the IP Address, Subnet Mask,

DHCP Server Disable/Enable.

5) Press Save hot key to save the changes, or Back hot key to return to the previous

menu.

To configure PC Port settings via Web interface:

Choose Network-> PC Port to do the relating configuration, You can consult your system

administrator for more information.

Field Name

Description

QoS

When the network capacity is insufficient, QoS could provide
priority to users by setting the value.

Local RTP Port

Define the port for voice transmission.

WebServer

Users can choose the WebServer type: Disable, HTTP, HTTPS, or
HTTPS & HTTP.

Enterprise IP Phone Using the Advanced Phone Functions

VLAN Setting

VLAN is a group of hosts with a common set of requirements that communicate as if

they were attached to the Broadcast domain, regardless of their physical location. The

following table lists the instruction of the field about the VLAN Setting.

To configure VLAN settings via Phone interface:

1) Press Menu->Settings->Advanced Settings.

2) Enter the password required, scroll to Network option, press Enter hot key, select

VLAN option, then press Enter hot key again.

3) Choose WAN Port, press Enter hot key.

4) Set the VLAN Status, and input the VID Number, Priority.

5) Press Save hot key to save the settings, or Back hot key to return to VLAN menu.

6) Follow the same way to set the PC Port option.

To configure VLAN settings via Web interface:

Choose Network->Advanced to do the relating configuration. You can consult your
system administrator for more information.

Enterprise IP Phone Using the Advanced Phone Functions

LLDP

The Link Layer Discovery Protocol (LLDP)is a vendor-neutral Layer 2 protocol that

allows a network device to advertise its identity and capabilities on the local network.

Enable LLDP function; the phone will go to switch to get related VLAN parameters

automatically. (Synchronous with VALAN in switch)

To configure LLDP settings via Web interface:

1) Choose Network->Advanced->LLDP->Active option, in the pull-down menu,

choose enable.

2) Then enter the corresponding Packet Interval in Packet Interval field.

3) You can also disable this function when you choose disable in active field.

4) Click the Confirm button to save the change.

Enterprise IP Phone Using the Advanced Phone Functions

HTTPS

This IP phone can support HTTPS (Hypertext Transfer Protocol over Secure Socket
Layer). Adding SSL layer under HTTP, in short, it is a security version of HTTP. Users can

set this transmission mode via web page.

To configure HTTPS settings via Web interface:

Go to Network->Advanced, choose WebServer option, in the pull-down menu of Type

field, choose the transmission mode, and then click the Confirm button to save the

changes.

Note:

1. For more details of the HTTPS, you can consult with your system administrator.

2. IP phone also support Internet Protocol Version 6.

Enterprise IP Phone Using the Advanced Phone Functions

To configure HTTPS settings via Phone interface:

1) Press Menu->Settings->Advanced Settings.

2) Enter the password required, scroll to Network option, press Enter hot key, select

Webserver Type option, then press Enter hot key again.

3) Press the navigation keys or Switch hot key to choose the transmission mode.

4) Press Save hot key to save the settings, or Back hot key to return to Webserver

Type menu.

Enterprise IP Phone Using the Advanced Phone Functions

Maintenance Tasks

Administrator Mode

The phone allows two modes to configure the phone:

 User Mode

 Administrator Mode

Administrator mode grants unlimited access to the phone configuration on both Web

and Phone interface. User Mode cannot set the following options: Accounts, Network,

Reset to Factory, other advance phone settings.

Administrator/User Password

Administrator mode grants unlimited access to the phone configuration on both web

and phone user interface. The administrator/user password is used to access:

 Web interface.

 the advance settings of the phone such as Network, Account, Reset to Factory

Settings via the Phone interface.

The default administrator password is admin. Meanwhile the user name for Web

interface access is admin.

To change the administrator password via Phone interface:

1) Press the hot keys： Menu->Settings->Advanced Settings.

2) You are prompted to enter the required password, the default one is admin.

3) Scroll to Set Password, press Enter hot key.

4) You are prompted to enter the Current, New and Confirm password, press abc hot

key to change the input method.

5) Press Save hot key to confirm the change, press Back hot key to return to previous

menu.

To change the administrator password via Web interface:

Choose Security->Password->admin, enter the Current, New and Confirm password,

click Confirm button to save the changes, or Cancel button to cancel the changes.

Note:

Please do not power off during reboot, or it will cause the flash memory error.

Enterprise IP Phone Using the Advanced Phone Functions

To logout via Web interface:

Click the Logout button in the top right corner.

Reboot

You should reboot the phone when you are challenged, e.g. after applying changes to

the phone configuration.

To reboot via Web interface:

1) Choose Upgrade->Basic.

2) Click Reboot button.

3) You are prompted to confirm the change, press OK to confirm the changes, press

Cancel to cancel the operation.

Reset to Factory

You should reset the phone only in this case: the phone configuration was changed and

the phone is not functioning anymore. To maintain the configuration of the phone, you
need your system administrator or service provider’s advice.

To reset to factory via phone interface:

1) Press the hot keys: Menu->Settings->Advance Settings.

2) You are prompted to enter the required password, the default one is admin.

3) Scroll to Reset to factory, press Enter hot key.

4) You are prompted to confirm the change, press OK hot key to reset to factory

settings, press Cancel hot key to return to previous menu.

Note:

The reset to factory option must in the admin mode.

Note:

If you confirm all current setting changes including contact list, call history, account

settings, etc will be lost, you need to export the configuration first if you still want to

import the old configurations after reset. Or your phone must be configured manually

unless mass provisioning is used!

Enterprise IP Phone Using the Advanced Phone Functions

5) It will take a few minutes to reset, please do not power off during resetting, or it will

cause flash memory error.

To reset to factory via Web interface:

1) Choose Upgrade->Basic.

2) Click Reset button.

3) You are prompted to confirm the change, press OK to confirm the changes, press

Cancel to cancel the operation.

To Export/Import the old configuration file via Web interface:

1) Choose Upgrade->Advanced, select Export/Import Config, click Export button to

export the file to your local computer.

2) Choose Upgrade->Advanced, select Export /Import Config, click Browse button,

select the specific configuration file in your local computer, click Import button.

3) It will take a few minutes to reset, please do not power off during resetting, or it will

cause flash memory error.

Warning:

1. Please do not power off or unplug the Ethernet cable during the updating.

Enterprise IP Phone Using the Advanced Phone Functions

Firmware Update

The phone is delivered with pre-installed firmware which allows operating your phone
flawlessly. If you require updating the phone’s firmware please contact your system

administrator. You can only update the firmware via Web interface.

To update the firmware manually via Web interface:

1) Choose Upgrade->Basic->Browse, select the firmware file in your local computer.

2) Click Upgrade button to update the new firmware.

To update the firmware automatically via Web interface:

1) Choose Upgrade->Advanced, configure the relating settings: Custom Option,

Custom Option Type, URL, Account, Password, Common AES Key and

MAC-Oriented AES Key, PNP config and Check New Config.

2) Click Confirm button, the phone will check the server for a new firmware in a

specific time, and it updates automatically if there is new firmware.

3) You can also update the firmware immediately by pressing Auto-provision button.

Set Auto Provision via phone interface:

Parameter

Description

Update Protocol

The phone can be updated via TFTP, FTP or HTTP.

TFTP Server

If you choose TFTP as protocol TFTP, you need to enter the TFTP

server IP address and port.

Check new config

You can specific the period that your phone checks the new

firmware from the server: Power on, Repeatedly, Weekly, Power

on + Repeatedly, Power on + Weekly and Disabled.

Scheduling

You can specific the period in days which the phone checks and

updates the new firmware, the range is 1-30 days.

Note:

1. Any power interruption during the following process will most likely lead to a flash

memory error. As a result the system cannot boot up anymore.

2. The upgrade priority is PNP, Custom Option, URL by descending.

3. Users can also delete some configuration options by Auto-provision, for example,

to delete the admin password.

Enterprise IP Phone Using the Advanced Phone Functions

1) Go to Menu->Settings->Advanced Settings-> Auto Provision.

2) Enter the URL, User Name and Password.

3) Click the Save hot key to save the changes.

The parameters of the Auto-provision：

Decryption

This IP phone can support y000000000000.cfg and mac.cfg files encryption and

decryption for user authentication to realize security usage. If there are any encrypted

y000000000000.cfg or mac.cfg files on the server, uses can open the webpage of your

IP phone.

Go to Upgrade->Advanced, choose and fill in the Common AES Key (for

y000000000000.cfg and MAC-Oriented AES Key (for mac.cfg) option, then click the

Confirm button to decryption the files and upgrade to the new version. Shown as below:

Note:

You can ask your system administrator for the decrypt password.

Enterprise IP Phone Using the Advanced Phone Functions

Set AES Key via phone interface:

1) Go to Menu->Settings->Advanced Settings->Set AES Key.

2) Enter the Common AES and the MAC-oriented option.

3) Press the Save hot key to save the changes.

Zero-sp-touch

Zero-sp-touch this function can help users to configure AUTOP and network parameters

quickly.

Enterprise IP Phone Using the Advanced Phone Functions

Enable this function, when the power is on or press the corresponding DSSKEY, the

phone will turn to the zero-sp-touch interface.

Turn on Zero-sp-touch via web interface:

1) Choose Upgrade->Advanced->Zero Active, in the pull-down menu, choose enable

to turn on this function.

2) Click Confirm button to save the changes.

Enter into zero-sp-touch interface, first a countdown interface come into view.

1) Not any operation or press cancel hot key, will enter idle interface.

2) Press status key enters into phone’s network interface, can search the internet.

3) Press OK key, enter a network setting interface, press next key enter an AutoP

setting interface, enter the corresponding contents; press OK key to save the

settings. Press back key return to previous menu.

System Log Export

If there are any errors happened in your phone, you can export the system log and send

to your system administrator for diagnosis.

To export the System Log:

1) Choose Upgrade->Advanced, select Export System Log type, if the type is Local, it

will export the syslog directly; if the type is server, it will export the syslog to the

Enterprise IP Phone Using the Advanced Phone Functions

specified server.

2) Click Export button to export the file.

PCAP Trace Export

The PCAP Trace used to record the date transport of your IP phone. If there are any

errors happened in your phone, you can export the PCAP trace and send to your system

administrator for diagnosis.

To export the PCAP Trace:

Choose Upgrade->Advanced to enter, select PCAP Trace option, click Start button

began to capture the trace, and click Stop to stop capture the trace, and then click

Export to export the file to your local computer.

802.1X

IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC). It is

part of the IEEE 802.1 group of networking protocols. It provides an authentication

mechanism to devices wishing to attach to a LAN, either establishing a point-to-point

connection or preventing it if authentication fails. It is used for securing wireless 802.1x

access points and is based on the Extensible Authentication Protocol (EAP).

This IP phone can support 802.1X. For the details, please consult your system

Enterprise IP Phone Using the Advanced Phone Functions

administrator.

DSS key Configuration

The phone has 10 DSS keys which are able to set up to 35 functions per key.

The following list shows the functions you can set on the DSS keys and provides a

description for each function. The default configuration for each key is N/A which means
the key hasn’t been set for any functions.

 N/A

 Conference

 Forward

 Transfer
 Hold

 DND

 Redial

 Call Return

 SMS

 Pick Up

 Call Park

 DTMF

 Voice Mail

 Speed Dial

 Intercom

 Line

 BLF

 URL

 Group Listening

 Public Hold

 Private Hold

 Shared Line

 XML Group

 Group Pickup

 Paging

 Record

 Xml Browser

 Hot Desking

 URL Record

 LDAP

 BLF List

 Prefix

 Zero-sp-touch

 ACD

 Local Group

Note:

1. Quick access features like Intercom and Voicemail must first be configured on your

PBX in order to work on your phone. See your system administrator for more

information.

2. Users can also connect EXP38/EXP39 to extend the DSS keys to 38 or more.

Enterprise IP Phone Using the Advanced Phone Functions

 Broadsoft Group

Conference

You are allowed to configure the DSS key to be used as a conference key while

remaining in the current call. This key allows a user on a call to conference another

party while remaining in the conference.

To assign the key as Conference:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Conference from the list.

2) Press Confirm button to save the changes.

Forward

If the key is configured as Forward key, press this key under the idle status, the IP

phone will turn to the forward page, and you can set the Forward to number, then when

there is any call to the extension number will be forwarded to the set number

automatically.

To assign the key as Forward:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Forward from the list.

2) Enter the extension number you want to forward to in the Extension field.

3) Press Confirm button to save the changes.

Transfer

You are able to configure the key as a transfer key to perform the

Blind/Attended/Semi-Attended Transfer.

To assign the key as Transfer:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Transfer from the list.

2) Enter the Number in the "Value" field, when you are on a conversation, press this

key, the phone will Blind transfer to the number. Or you can leave it black to set as

Enterprise IP Phone Using the Advanced Phone Functions

the transfer button.

3) Press Confirm button to save the changes.

Hold

The key can be configured as a hold key. You can use this key to hold and retrieve a call

during the conversation.

To assign the key as Hold:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Hold from the list.

2) Press Confirm button to save the changes.

DND

If the key is configured as DND key, you are allowed to active the DND function

immediately when you press it. Press it again to deactivate DND mode.

To assign the key as DND:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

DND from the list.

2) Press Confirm button to save the changes.

Redial

If the key is configured as Redial key, press this key under the idle status, it will enter

the Dialed Calls interface, then you can choose a special line to call out by pressing the

line keys.

To assign the key as Redial:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Redial from the list.

2) Press Confirm button to save the changes.

Call Return

When the key is configured as Call Return key you are allowed to dial out the last phone

call you received.

To assign the key as Call Return:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Call Return from the list.

2) Press Confirm button to save the changes.

Enterprise IP Phone Using the Advanced Phone Functions

SMS

When the key is configured as SMS key you are allowed to access SMS quickly by

pressing this key.

To assign the key as SMS:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

SMS from the list.

2) Press Confirm button to save the changes.

Pick Up

When you configure a Pick Up key, you specify the extension that you want to monitor.

Then, when the monitored extension receives a call, you can press this key to pick up

the incoming calls.

To assign the key as Pick Up:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Pick Up option from the list.

2) Enter the feature code (for example, input *78345, *78 is the feature code and the

345 is the extension number you want to pickup) in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Call Park

Call Park is a feature that allows a person to put a call on hold at one telephone set and

continue the conversation from any other telephone set.
The “call park” feature is activated by pressing a preprogrammed button or a special

sequence of buttons. When the conversation which is monitored was transferred to an

unused extension number, you can press this key to retrieve the call.

To assign the key as Call Park:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Call Park from the list.

2) Enter the number you want to park in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

DTMF

You are allowed to send out the desired DTMF number during the conversation. The

Enterprise IP Phone Using the Advanced Phone Functions

number needs to be set in advance.

To assign the key as DTMF:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

DTMF from the list.

2) In the “Value” field, enter the specific number.

3) Press Confirm button to save the changes.

Voice Mail

When the key is configured as Voicemail key you are allowed to access voicemail

quickly by pressing this key.

To assign the key as Voice Mail:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Voice Mail from the list.

2) Enter the number you want to set as the voice mail box in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Speed Dial

You can configure the key as a simplified speed dial key. This key function allows you to

easily access the most frequently dialed numbers.

To assign the key as Speed Dial:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Speed Dial from the list.

2) Enter the number you want to perform Speed Dial in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Intercom

You can configure the key for Intercom mode and is useful in an office environment as

a quick access to connect to the operator or the secretary.

To assign the key as Intercom:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Intercom from the list.

2) Enter the extension number you want to intercom in the Value field.

3) In the "Line" field, select a line for which to apply this key, the default one is Line 1.

Note:

Your VoIP PBX must support this feature. And make sure the Intercom Allow is enable.

Note:

In the Web interface, you can also set the pickup number to active the pickup function.

For example, if you set the BLF number as 212, and the pickup number is *83, then

when there is an incoming call to 212, press the BLF key, it will call out the *83

automatically to pickup the incoming call on 212.

Enterprise IP Phone Using the Advanced Phone Functions

4) Press Confirm button to save the changes.

Line

You can set these keys as line keys to active up to the six user accounts.

To assign the key as Line:

Choose Phone->DSS Key->Memory Key or Line Key, choose one of the link key you

want to make the assignment, there is a pull-down menu in the Type field, choose Line

from the list, press Confirm button to save the changes.

BLF

You can configure the key for Busy Lamp Field (BLF) which allows you to monitor the

status (idle, ringing, or busy) of other SIP accounts. User can dial out on a BLF

configured key.

To assign the key as BLF:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, and choose BLF from

the list.

2) Enter the number you want to monitor in the Value field,

3) In the "Line" field, select a line for which to apply this key.

4) And then enter the feature codes in the extension field.

5) Press Confirm button to save the changes.

Please refer to “LED Instruction” for more details about the LED status in different

situation.

URL

If the key is configured as URL, then pressing this key, you can send HTTP requests to

a web server.

To assign the key as URL:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, and choose URL from

the list.

2) Enter the number you want to set as URL in the Value field.

Enterprise IP Phone Using the Advanced Phone Functions

3) Press Confirm button to save the changes.

Group Listening

When the key is configured as Group Listening key, you are allowed to enable the

Speakerphone and Handset/Headset mode at the same time. It is suitable for the group

conversation which has more than one person at one side. You are able to speak and

listen using handset/headset; meanwhile the others nearby can listen using

speakerphone. You can get back to the previous mode by pressing the key again. (If the

current mode is handset or headset, users can press the speaker button to open or

close the group listening function)

To assign the key as Group Listening:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, and

choose Group Listening from the list.

2) Press Confirm button to save the changes.

Public Hold

The key can be configured as a public hold key. During a conversation, all members

belonging to that particular BLA group can use this key to hold or retrieve a call.

To assign the key as Public Hold:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, choose Public Hold

from the list.

2) Press Confirm button to save the changes.

Private Hold

The key can be configured as a private hold key. During a conversation, all members

belonging to that particular BLA group can use this key to hold the call, but only the

initiator can retrieve the call.

To assign the key as Private Hold:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, choose Private Hold

from the list.

2) Press Confirm button to save the changes.

Shared Line

The Shared Line Appearances (SLA, which is also named as BLA) feature allows

subscribers to share SIP lines and also provides status monitoring of the shared line.

When a user places an outgoing call using such an appearance, all members belonging

to that particular SLA group are notified of this usage and are blocked from using this

Enterprise IP Phone Using the Advanced Phone Functions

line appearance until the line goes back to idle state or when the call is placed on hold.

Similarly all members of the SLA group are notified of an incoming call and the call can

be picked up on a line appearance associated with the SLA extension.

To assign the key as Shared Line:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, choose Shared Line

from the list.

2) Enter the condition code in the Value field.

3) In the "Line" field, select a line for which to apply this key, the default one is Line 1.

4) Press Confirm button to save the changes.

XML Group

The keys can be configured as XML Group key. Then pressing this key under the idle

status, you can enter the XML Group interface.

To assign the key as XML Group:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

XML Group from the list.

2) In the Line field, choose a remote phone book to specify the record, so you must

configure the remote phone book at first.

3) Press Confirm button to save the changes.

Group Pick up

When you configure a Group Pick Up key, you specify the extension group that you want

to monitor. Then, when the monitored group receives a call, you can press this key to

pick up the incoming call. If the group receives multiple calls simultaneously, you will

pick up the specific one the server assigns to you.

To assign the key as Group Pick Up:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, and

choose Group Pick Up option from the list.

2) Enter the feature code (for example,*78) in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Paging

You can configure the key as Paging key. When you press this key, the phone will dial

the number out directly.

Enterprise IP Phone Using the Advanced Phone Functions

To assign the key as Paging:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Paging option from the list.

2) Enter the number you want to dial out directly in the Value field.

3) In the "Line" field, select a line for which to apply this key.

4) Press Confirm button to save the changes.

Record

Call recording is a phone function to record the conversation in the process of dialogue.

Using this feature, please pay attention to the maximum recording time and frequency

in advance. Generally, it maybe a few minutes.

To assign the key as Record:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Record option from the list.

2) Press Confirm button to save the changes.

Xml Browser

Xml browser is a simple browser function, which is based on xml language and

http/https service, users can use tools such as php, javascript, etc., accordance with

the established syntax, to generate server-side functions dynamically to meet the

needs of the user xml file, and then downloaded it to sip phone by http/https, so as to

realize a simple browser features. Using xml browser, customers can achieve the

personalized features, such as weather information, stock information, date of inquiry,

access to address book, google search, news browsing, playing music, configuration of

the terminal parameters and other functions.

To assign the key as Xml Browser:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Xml Browser from the list.

2) Enter the URL address you want to connect to in the Value field.

3) Press Confirm button to save the changes.

Hot Desking

Hot desking is regularly used in places where not all the employees are in the office at

the same time, or not in the office for very long at all, which means actual personal

offices would be often vacant, consuming valuable space and resources.

Hot desking is a phone feature that allows accounts to login or logout in an IP phone.

After a certain account landing, the corresponding configuration of the account will be

applied to the phone.

This IP phone can support two kinds of Hot desking: Base Mode and Advanced Mode.

Note:

During a conversation, press this type of DSS key to start the recording process; if the

other party hung up, your phone will turn to the idle status.

Enterprise IP Phone Using the Advanced Phone Functions

 Base Mode: Pressing the DSS key which is set to be Hot Desking when the phone is

idle to active the Base Mode. By this mode, it will clear all of the account records, then

set up an account and register for the first account.

 Advanced Mode: By this mode, it will clear the first account information, then

connect the URL to download the Xml file and configure a new account.

To assign the key as Hot Desking:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

Hot Desking option from the list.

2) In the "Value" field, enter the URL address in the input field to active the advanced

mode. Or you can leave it black to active the base mode.

3) Press Confirm button to save the changes.

URL Record

During the conversation, pressing the type of DSS key, and then follow the voice

prompts to achieve the call recording capability.

1) When you are on the conversation, pressing the DSS key to start the recording

process in the current Call.

2) Enable the recording function, the recording icon will be flashing for the ongoing

recording process.

3) Pressing the DSS key again to disable the recording function, and the flashing

recording icon will be disappeared simultaneously.

4) Follow the voice prompts to listen to the recording.

To assign a DSS key as URL Record:

3) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

URL Recorder from the list.

4) Enter the condition code in the Value field.

5) Press Confirm button to save the changes.

LDAP

If you want to use the LDAP function, you must configure the corresponding options in

the LDAP interface at first.

To assign the key as LDAP:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, choose

LDAP from the list.

Enterprise IP Phone Using the Advanced Phone Functions

2) Press Confirm button to save the changes.

3) When you press this key under the idle, the phone will turn to the contact search

interface.

BLF List

BLF list is a function which can monitor the group status, it is not one to one monitoring,

but the information feedback from the server to decide which BLF list will monitor which

account.

To set BLF List via web interface:

1) Choose Account->Advanced-> BLF List URI, enter the BLF List URI.

2) Then enter the BLF List Code in the BLF List Code field.

3) Click the Confirm button to save.

To assign the key as BLF List:

1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make

the assignment, there is a pull-down menu in the Type field, and choose BLF List

from the list.

2) In the "Line" field, select a line for which to apply this key.

3) Press Confirm button to save the changes.

Prefix

When you set up the function of prefix, press this key, the phone will be ready to make

a new call, and show up the content which your set previously on the dail interface. And

you could enter other figure and call out

To assign the key as Prefix:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, and

choose Prefix from the list, and enter the number you want to show up on the dial

interface in the Value field.

2) Press Confirm button to save the changes

Zero-sp-touch

You can also press the DSSKey which set as the Zero-sp-touch. Then press the DSSKey,

the phone will turn to the Zero-sp-touch interface.

To assign the key as Zero-sp-touch:

1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you

want to make the assignment, there is a pull-down menu in the Type field, and

choose Zero-sp-touch from the list.

2) Press Confirm button to save the changes