TIPTEL 85 System S0, 85 System UP0 User Manual

User's Manual (UK)
System telephone for tiptel.com telephone systems
0
Version 2
tiptel 85 System U
P0
tiptel
Safety instructions
3
Safety instructions
When installing, connecting and operating the tiptel 85 System please observe the following instructions:
Connect the connection cable to the appropriate sockets. Make sure the cables are laid in such a way that accidents cannot occur.
Connected cables must not be subject to excessive mechanical strain.
Install the device away from sources of electrical interference. Only attach accessories that are authorised for this device. Never open the device yourself. Do not touch the wrap connections with sharp
or metal objects.
Use only a soft damp cloth to clean the device. Do not use abrasive liquids or
chemicals to clean the device.
Protect the device from moisture, dust, liquids and vapours. Do not use the device where there is direct sunlight. Do not use the device in areas that are at risk of explosions. Please use only the original tiptel connection cable
Contents
4
Contents
Safety instructions......................................................................................... 3
Contents......................................................................................................... 4
Notes .............................................................................................................. 7
Introduction.................................................................................................... 8
Controls and connectors............................................................................... 9
Top.................................................................................................................... 9
Bottom .............................................................................................................. 9
Bottom .............................................................................................................. 10
Initial Set-up................................................................................................... 11
Package Contents ............................................................................................ 11
Installation......................................................................................................... 11
Connecting the unit .......................................................................................... 11
Instructions for use........................................................................................ 15
The keypad....................................................................................................... 15
Overview of keys........................................................................................... 16
The display in standby mode........................................................................... 17
Menu navigation and view................................................................................ 17
Users.................................................................................................................19
Profiles.............................................................................................................. 20
Display icons of tiptel 85 System ..................................................................... 21
Writing texts...................................................................................................... 22
Telephoning with the tiptel 85 System.......................................................... 23
Incoming calls .................................................................................................. 23
Mode of use: Office/regular.............................................................................. 24
Accept ........................................................................................................... 24
Forward to voicebox ..................................................................................... 24
Reject ............................................................................................................ 24
Forward (CD) ................................................................................................ 24
Forward......................................................................................................... 25
Mode of use: Switchboard/operator ................................................................ 27
Taking the first call........................................................................................27
Take a waiting call ........................................................................................28
Transfer ......................................................................................................... 28
Switching between calls ............................................................................... 30
Disconnect .................................................................................................... 30
Conference ................................................................................................... 30
Contents
5
Call deflection (CD)....................................................................................... 31
Outgoing calls .................................................................................................. 32
Direct dial ...................................................................................................... 32
Preset dial – Dialling with handset on hook ................................................. 33
Redial ............................................................................................................ 34
List of incoming calls .................................................................................... 35
Dialling from telephone book ....................................................................... 36
Dialling using function keys.......................................................................... 37
Dialling with automatic outside line access .................................................38
Keypad.......................................................................................................... 38
During the call .................................................................................................. 40
Additional functions....................................................................................... 46
Parking.............................................................................................................. 46
Parking.......................................................................................................... 46
Resume (release parking) ............................................................................47
Call back/automatic redialling.......................................................................... 47
Call Back on Busy (CCBS) or no answer (CCNR) ....................................... 47
Automatic redialling ...................................................................................... 48
Reminder.......................................................................................................49
Deleting an entry from the call back/reminder list .......................................50
Locking your telephone.................................................................................... 50
The lists.......................................................................................................... 52
Incoming messages ......................................................................................... 53
List of incoming calls........................................................................................ 54
Projects............................................................................................................. 56
Telephone book ............................................................................................. 58
Primary telephone book................................................................................... 59
Creating telephone book entries...................................................................... 59
Dialling using the telephone book ...................................................................60
Editing a telephone book entry........................................................................60
Delete telephone book entry............................................................................ 61
Menu structure............................................................................................... 62
Settings .......................................................................................................... 63
Telephony......................................................................................................... 63
Phone ............................................................................................................... 68
MSN / user........................................................................................................ 74
System functions.............................................................................................. 75
Call forwarding ................................................................................................. 78
Date / time ........................................................................................................81
Call filter............................................................................................................ 81
Contents
6
Program function keys ..................................................................................... 83
Additional MSNs ........................................................................................... 85
Profiles ........................................................................................................... 87
User profile .......................................................................................................88
Modify user profiles.......................................................................................... 88
Activating the device profile ............................................................................. 90
Editing device profiles ...................................................................................... 90
Information..................................................................................................... 92
User charges .................................................................................................... 92
Total charges.................................................................................................... 92
Memory used....................................................................................................93
Call counter ......................................................................................................93
Voicebox......................................................................................................... 94
Answering mode .............................................................................................. 94
Messages ......................................................................................................... 95
Configure Outgoing Message (OGM).............................................................. 97
Message forwarding......................................................................................... 98
Configuring the voicebox ................................................................................. 99
System telephone characteristics................................................................. 102
Indications when internal numbers are busy................................................... 102
Indications when external numbers are busy .................................................. 103
Name display (NAME CLIP) ............................................................................. 103
Appendix ........................................................................................................ 104
Accessories ......................................................................................................104
Extension module: tiptel KM-30.................................................................... 104
AC adapter.................................................................................................... 105
Headset......................................................................................................... 105
Performance characteristics of the tiptel 85 System .......................................105
Warranty ...........................................................................................................107
Service ..........................................................................................................108
Environmental compatibility ......................................................................... 109
Declaration of conformity.............................................................................. 109
CE mark ........................................................................................................ 109
Troubleshooting ...............................................................................................110
Cleaning ........................................................................................................... 111
tiptel 85 System technical data ........................................................................ 111
Index............................................................................................................... 112
Notes
7
Notes
We reserve the right to make changes to the User's Manual or the hardware described at any time and without prior notice. These instructions refer to firmware version 2.0 of the tiptel 85 System. The current version is also available on the internet as a PDF file from www.tiptel.com. The texts and illustrations contained in these operating instructions have been compiled with the utmost care, though errors cannot be ruled out completely. The publisher shall not be held liable for any incorrect information or consequences arising from the same. © 2007 Tiptel.com GmbH Business Solutions, Ratingen. All rights reserved.
Introduction
8
Introduction
Congratulations on your purchase of the tiptel 85 System. This system telephone will give you full access to the enormous performance
capability and multiplicity of functions provided by tiptel telephone systems, helping you to make your daily workload easier.
More comfort and ease of operation due to the clearly arranged menu navigation together with a large, illuminated graphic display and many other advantages make your telephone stand out.
You can access all the important functions you need with only a few keystrokes through the intuitively operated telephone menu.
The programmable function keys allow the user to easily configure the telephone to meet his/her individual needs. With the aid of optional additional modules (tiptel KM-30), the number of programmable keys can be expanded from 10 to 100.
Currently
1
the telephone is supported by the following tiptel telephone systems with
firmware version 7.0.15 or greater:
tiptel 3011 system / office (rack)
2
tiptel 3022 system / office
2
tiptel.com family
1
As of October 1, 2008
2
Software Rel. 5.6 or higher required
If necessary please ask your dealer about the current firmware version for your telephone system.
Operating elements
9
Controls and connectors
Top
Operating elements
10
Bottom
LINE Connector for ISDN line
Connector for wired headset
Connector for wireless headset
POWER Connector for AC adapter
USB
AUX Connector for additional tiptel KM-30 modules.
Connecter for telephone handset.
USB Connector* Connects the telephone with the computer.
* Only for service purposes, other uses not currently supported
Initial set-up
11
Initial Set-up
Package Contents
Please check that you have received everything before starting installation. Your tiptel 85 System package contains:
1 tiptel 85 System telephone 1 handset 1 handset spiral cable 1 ISDN connector cable
1 USB cable Driver and PC software available on the
internet (www.tiptel.com)
1 User's Manual
A warranty seal is affixed to the underside of the tiptel 85 System (on a housing screw). Please ensure it is not damaged, otherwise your warranty will be voided.
Installation
Your tiptel 85 System has been produced for normal operating conditions. Solvents found in furniture varnish, polish, or oil can attack the base pads. Pads etched this way may leave traces on the furniture. Therefore use a non-slip underlay, especially for new or freshly treated furniture.
Connecting the unit
Your system telephone has been designed as a terminal device for connection to a tiptel telephone system. Before you can use the phone you first need to connect all the necessary cables. To do so, turn the phone upside down:
Fit the long end of the handset spiral cable into the jack labelled “
” on
the underside and the short end into the handset.
If you want to use a headset (accessory), connect the cable to the
corresponding headset interface on the underside of the machine.
Initial set-up
12
To connect a tiptel KM-30 auxiliary module, please read the appropriate
chapter (Accessories p. 104) in this manual.
Plug the ISDN connecting cable into the “LINE” socket and insert the other end
into an ISDN connecting socket.
Your system telephone has been designed as a terminal device for
connection to a tiptel telephone system. Connection of a tiptel 85 System S
0
is made via an internal S0 port (4 wire interface). Connection
of a tiptel 85 System U
p0
is made via an internal Up0 port (2 wire
interface). Per U
p0
port one device can be connected. If the device is
connected to other telephone systems or to the public telephone network, it cannot be guaranteed that the telephone will work correctly.
Before you connect the system telephone to the telephone system, an
extension must have been configured as a system telephone with the correct MSN on the appropriate ISDN-port in the telephone system.
When the telephone is connected with an ISDN connector the following message is seen on the display (firmware version may be higher):
When you connect the telephone for the first time, you will be given a choice of languages in which to configure your telephone. Select the required language by pressing the adjacent SELECTION KEY.
tiptel 85 System
Version 2.06
Initial set-up
13
Language settings
Deutsch English
Francaise Nederlands
Phone
Then you will need to set the telephone's mode of use. Two modes are available. The mode of use can only be changed after resetting the device to factory default (see page 24).
Mode of use: Office / regular
Select this option if you wish to use the telephone as standard office telephone. This is the standard setting.
Mode of use: Switchboard / operator
Select this option, if you mainly wish to use the telephone for taking and forwarding calls. The three function keys from the top will be pre-programmed then (See page 27)
Mode of use
Switchboard/operator Office/regular
Phone
Next, you will be asked to enter the number of your extension (MSN), which is used to register the telephone with the telephone system. You can enter different MSN/user numbers later on in the settings menu.
Initial set-up
14
MSN
[Number]........................
Phone
When using S
0
devices, always check that the power supply from tiptel telephone system is configured to operate a maximum of two system telephones per S
0
port.
You are strongly recommended not to operate another ISDN telephone
in the same S
0
port of a tiptel 85 System. In order to be able to use the full range of functions, it makes sense not to connect more than one tiptel 85 System per S
0
bus. Otherwise, there is a risk that not all the
device’s system functions will work.
Please make sure that, if you operate more than two telephones through
an S
0
bus, a maximum of 2 conversations only may be carried out at the
same time.
Instructions for use
15
Instructions for use
The following chapter provides information on:
The telephone’s keypad The telephone’s display in standby. Menu navigation Which icons are displayed on the screen The definition of a user Why user profiles can reduce your workload
The keypad
The system has six key areas:
A numerical keypad with the digits 0-9 as well as * and # The cursor keys OK, DEL and ESC menu keys 7 SELECTION KEYS next to the telephone’s display The keys to select hands-free/speaker, redial, query call, microphone mute,
telephone book, the +/- keys and an illuminated list key
10 freely programmable illuminated function keys
Instructions for use
16
Overview of keys
(Controls and connectors, P. 9)
List key: Allows you rapid access to message and call list as well as to projects.
If there are any new calls this key will light up.
,
+/- keys: These keys allow you to change various settings.
Telephone book key: Opens the telephone book or telephone
book menu.
Microphone mute: If this key is pressed during a conversation, the telephone’s microphone is switched off.
Query call: Used to put existing connections on hold or for setting up new connections.
Redial: When your telephone is on standby, you can use this to consult the redial list and, when the handset is picked up, the last number called will be dialled.
Speaker key: Switches the speaker/hands-free functions on and off.
This can be switched on during an active conversation by pressing the speaker key (monitoring).
If the key remains pressed while the handset/headset is hung up, the device switches to hands-free operation.
, ,
,
Cursor keys: Used to navigate within the menu.
, ,
ESC, OK, DEL: Required for navigating in the menu.
0-9, *, # Number keys: For entering numbers, texts etc.
SELECTION KEYS: Used to select or to switch between entry
fields and functions that are displayed next to the corresponding key.
Function keys: These keys may be programmed individually or through the telephone system. Status may be indicated by means of the integrated illuminated keys.
Instructions for use
17
The display in standby mode
The large, illuminated display shows you the current system status at a glance.
* This information is only provided for the first user (MSN).
Menu navigation and view
When your telephone is in standby, you can access the main menu by pressing OK (or, alternatively ON or OFF).
Use the ON and OFF cursor keys to switch between the various menu groups. OK to select a menu group (e.g. settings). Use the ESC key to exit a menu or entry field (without confirming the change).
Instructions for use
18
Within the menu, you can move the line bar by using the ON and OFF cursor keys.
Use the OK key to select the marked menu lines or open an entry field. Alternatively, a function can be selected directly by pressing the adjacent SELECTION KEY.
To leave the menu display and to put the telephone on standby, press the ESC key for 2 seconds.
The telephone menu display is as follows:
Header
Menu title User name
Charlie Couchpotato.....
H
Parameter............Option 1
Martin (Lunch break)
Dotted line (Menu name ·····························)
If a line ends with a row of dots, a submenu can be called up by pressing the adjacent SELECTION KEY or entering OK on the line.
Line with entry symbol (Charlie Couchpotato… H)
The symbol H at the end of a line shows that the corresponding entry can be edited using the number keys. The entry mode is automatically opened when you use the ON and OFF cursor keys to select the end of the line or press the adjacent SELECTION KEY, after which the entry cursor will flash. Your entry is accepted when you press the OK key or one of the other SELECTION KEYS. Use ESC to exit without saving.
Selection line with a row of dots and a colon (Parameter ••••••••••: Option 1)
When you have selected a line, its settings can be changed by pressing the adjacent SELECTION KEY or (when the line has been selected) by using the RIGHT/LEFT cursor keys. This will toggle between two given values. Accept the change by pressing OK or switch to another line. Reject the change by pressing ESC.
Instructions for use
19
User line Martin (Lunch break) ························)
The lower line displays the user name and the configured user profile. This shows whether this setting applies to a certain user (or for which user) or to the entire device. The adjacent SELECTION KEY can be used to switch between active users. If there is sufficient space, the active profile for the user can be displayed after the username.
Users
Your tiptel 85 System can be assigned with up to 10 different telephone numbers (MSN).
Each of these numbers can be assigned an individual user name. Therefore, a user corresponds to an MSN entered in the telephone.
After a name is entered, the username will be displayed in the menu in place of the MSN.
The currently configured user is displayed on the lower line of the display for number-related actions.
Markham, Linda 00491711234567
25:18 Options New Line
Charlie (Lunch Break)
You can switch between users by pressing the lower SELECTION KEY (e.g. to change settings for various numbers/users directly).
Please note that, for the first MSN (user) entered into the telephone, the
telephone system functions will be pre-configured. If you configure another user in the telephone, the system functions for the first MSN are active.
Instructions for use
20
Profiles
The tiptel 85 System allows you to combine several settings parameters in one profile, so that you can switch between these as a combination.
This means that the telephone can be optimally and quickly adapted or time­configured to the various situations in daily office life by pressing a key.
For example: You are to be away from the office. During this time, you don’t want the telephone to ring and you need to divert your calls to your mobile.
Profiles can be switched on directly using the FUNCTION KEYS.
The following settings depend on the profile:
Voicebox (on / off): Voicebox OGM (number) Message forwarding (SMS/voice message/call/off) Ring tone volume (off, 1-10, ascending) Delay before voicebox answers the call(seconds) Call forwarding
For more details on this subject please refer to “Profiles”, p. 85.
Instructions for use
21
Display icons of tiptel 85 System
M
In standby: voicebox switched on
Y
Voicebox switched off
C
Call forwarding active
E
Ring tones off
D
Call back or automatic redial active
N
Keypad locked
K
Speaker active
K W
Hands-free switched on
Headset detected by device or manually activated
Headset switched off
Microphone is switched off (microphone mute)
New calls in caller list
New ICMs, or flashes when voicebox is full
Active subscriber in call waiting state
Conference call
H
Option to enter using numeric keys
A
Picked call
F
Directly accepted call / acknowledged appointment
G
Unsuccessful call / missed appointment
I
New ICM on voicebox / next appointment
J
Answering-machine message already listened to
Instructions for use
22
Writing texts
The tiptel 85 System text editor allows you to enter text and numbers using the number keys. The relationship between the letters and the keys is shown on the casing, above the corresponding key.
Characters:
Key 1: . , 1 ? ! & “ Key 2: a b c 2 ä à á ç A B C 2 Ä À Á Ç Key 3: d e f 3 è é D E F 3 È É Key 4: g h i 4 G H I 4 Key 5: j k l 5 J K L 5 Key 6: m n o 6 ö ñ M N O 6 Ö Ñ Key 7: p q r s 7 ß P Q R S 7 Key 8: t u v 8 ü ù T U V 8 Ü Ù Key 9: w x y z 9 W X Y Z 9 Key 0: / ( ) 0 ´ < > Key *: * + - : ; = Key #: (space) #
If you press a number key whilst in editor mode, the first character in the table will appear in the text window. If you keep pressing the same key, you will scroll through to the next character in the table. You can then see which key you have to press for which characters.
If the key is not pressed for around a second, the current character will be accepted and the cursor will move to the next space in the text window. To speed up the process, you can accept the character and move on to the next position by pressing the RIGHT cursor key. Use the + KEY to toggle between upper and lower case and the – KEY to toggle between overwriting and insertion modes.
You can use the cursor keys to have the cursor move freely between multi-line entry fields in the text window. The DEL key allows you to delete the last character to the left of the cursor. If you hold the key down for 1.5 seconds, the last word will be deleted.
Telephoning with the tiptel 85 System
23
Telephoning with the tiptel 85 System
Incoming calls
You are alerted to a caller acoustically by means of a ring tone and optically by means of the telephone display.
Incoming call:
Markham, Linda
00491711234567
V
oicebox Reject Forward
For Martin
The call icon in the top left corner indicates an incoming call. The caller’s name and number will also be displayed. The name will only appear, if it has been saved to the local tiptel 85 System telephone book or to the telephone system. If there is a corresponding entry in the local telephone book, the name of the contact will be displayed alongside an icon (
for business, for mobile, or
for private) (also see “Telephone directory”, p. 58).
The caller’s name or number is only displayed, if the caller display setting is
activated in the menu with the incoming option.
If the Call target indication (see page 78) is activated, in addition to the caller’s name, the name of the extension or external number originally selected by the caller will be displayed, as long as this has been saved to the system settings.
Markham, Linda
00491711234567
William Smythe
Options For Martin
Telephoning with the tiptel 85 System
24
Further handling of incoming calls depends on the Mode of use selected during initial set up.
Mode of use: Office/regular
There are various options available for processing incoming calls (voicebox, reject and forward). If the call target display function is active, you can select this in Options.
Accept
Pick up handset The call is accepted and you can speak to the caller
Press speaker key The call is accepted and the system telephone switches to hands-free mode
Forward to voicebox
Press the voicebox SELECTION KEY. The call will be forwarded directly to the voicebox.
To configure the voicebox refer to “Voicebox” on page 94)
Reject
Press the Reject SELECTION KEY. The call will be rejected and the telephone will return to standby mode.
Forward (CD)
This function allows you to forward the call to a third person, without having to speak to the caller.
Press the SELECTION KEY next to Forward. You will then be asked to enter a telephone number.
Telephoning with the tiptel 85 System
25
In addition to manual entry, you can use the FUNCTION KEY linked to a
number or select a number from the tiptel 85 System telephone book using the From telephone book option.
Entries made in error can be deleted by using DEL. To accept the entry, confirm by pressing OK. The call is then forwarded to the
selected person. In order to speed up the process, for forwarding a call you can press a
FUNCTION KEY that has been programmed with a number and confirm by pressing OK.
Forward
You can forward a call that you have already accepted by:
Markham, Linda 00491711234567
25:18 Options New line
Martin (Lunch Break)
Selecting the line New line using the adjacent SELECTION KEY (you can also press the R key).
Enter the number to which you wish to forwarding the call. Alternatively, you can pick the target from the telephone book or you can use a FUNCTION KEY in case the target number is available there.
A connection will be set up with the target. Now select Forward or wait until the target subscriber picks up the handset. In this
case, you can inform the target subscriber about the call and then press Forward. Instead of using the function Forward you may also just hang up the handset.
If the target contact does not answer the call, press the R KEY or the SELECTION
KEY next to Disconnect and you will be reconnected with the caller.
Forwarding other calls during a telephone call
You are already on a call and receive another call.
Telephoning with the tiptel 85 System
26
Accept this call by pressing the SELECTION KEY next to the caller’s number or by using the R KEY. The telephone is now in call waiting state . You speak to the second caller.
To forward the call:
Press the SELECTION KEY next to the active caller. You receive the following information:
Disconnect Hold / Forward Conference
Martin (Lunch Break)
Press the SELECTION KEY next to the Hold/Forward option.
Enter the target number, select a number from the telephone book or press a FUNCTION KEY and confirm by pressing OK. This connects to the party selected.
If you now press the Forward SELECTION KEY, the caller will be connected with the target subscriber.
You are now reconnected with your original caller.
If you want to speak with the target subscriber before forwarding the call, wait until he/she picks up and press Forward later.
If the target does not accept the call, press the Disconnect SELECTION KEY to return to the call waiting state. You are then automatically reconnected with your last caller.
If, during a call, you press the R KEY or the adjacent SELECTION KEY and
no further connection is made, the call will automatically be re-established after 45 seconds.
Telephoning with the tiptel 85 System
27
Mode of use: Switchboard/operator
In Stand by mode with the first incoming call - same as with mode of use office/regular for special handling of the call different options (answering machine, reject, and forward) are available. In case function call target indication (page 78) is active, this selection is offered under Options. Will there be more calls during the ongoing call (call waiting) after a short notification these callers will be listed in the display.
Three function keys will be pre-programmed during initial set up when selecting mode of use Switchboard/operator - provided that the telephone system does not use these function keys for other purposes.
Function key F1 Accept To take calls from callers being
signalled by the call waiting signal.
Function key F2 Transfer To connect an active call with a
call on hold (ECT).
Function key F3 Disconnect To disconnect the active call
Taking the first call
Pick up handset The call is being taken and you can talk to the caller.
Press loudspeaker key The call is being taken and the telephone goes into handsfree mode.
Accept
Transfer
Disconnect
Telephoning with the tiptel 85 System
28
Take a waiting call
In active call state additional calls are being signalled as call waiting. Information on the waiting call will be briefly indicated on the display. Then the display will change to a list view on all existing connections.
Line 1: Connection on hold, marked by icon R Line 2: Active connection, marked by icon X Line 3: Waiting call, marked by icon
Press SELECTION KEY next to the display line or Press SELECTION KEY "Take waiting call“ Active connection goes into hold. You are connected to the waiting caller.
Transfer
You can transfer an already taken call by:
Press SELECTION KEY next to the display line and from the following display
R 030123456789 X Markham, Linda Willis, John
Switchboard
R 030123456789 X Markham, Linda Willis, John
Switchboard
Telephoning with the tiptel 85 System
29
Disconnect Query Conference
Switchboard
press SELECTION KEY Query or press
.
Active connection goes into hold. Enter telephone number of transfer target
or accept target from telephone book or press FUNCTION KEY with target number A connection to the target is being set up.
press FUNCTION KEY Transfer or wait until the targeted subscriber has taken the call and notify him/her about the call. Press FUNCTION KEY Transfer. The call has been connected to the target subscriber.
ATTENTION: Hanging up the handset results in disconnecting the active call. A transfer will not be carried out.
If the target subscriber does not wish to take the call you can take the call back.
Press R KEY or press FUNCTION KEY Disconnect or press SELECTION KEY Disconnect You are connected to the caller again .
If you press the R-TASTE or the SELECTION KEY next to the line but do not set up a new connection the call is being restored automatically after 45 seconds.
Telephoning with the tiptel 85 System
30
Switching between calls
You may switch between different calls by pressing the corresponding selection key next to the display entry.
Example: Press SELECTION KEY 1
Call 030123456789 is being activated. Call Markham, Linda is put on hold.
Disconnect
In case of more than one call the function Disconnect can be used to disconnect the connection being active at this time.
Press FUNCTION KEY Disconnect or press SELECTION KEY Disconnect The active call will be disconnected. The previous active call will be restored.
Conference
If you have a call on hold and an active call at a time you can initiate a conference.
R 030123456789 X Markham, Linda Willis, John
Switchboard
R 030123456789 X Markham, Linda Willis, John
Switchboard
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