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3210
User Manual
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TIPTEL 3210 User Manual

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Tiptel3210 User Guide
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Contents
1.1. Introduction ................................................................................................................................................. 5
1.2. Features ......................................................................................................................................................... 6
1.3. Keypad ........................................................................................................................................................... 8
1.4. Icons introduc tion .................................................................................................................................. 10
2.1. Check package contents ....................................................................................................................... 11
2.2. Connection diagram .............................................................................................................................. 11
2.3. Installation Steps ..................................................................................................................................... 12
3. Functions ................................................................................................................................................................. 13
3.1. Make a call ................................................................................................................................................. 13
3.1.1. Call Devices.................................................................................................................................. 13
3.1.2. Call Methods ................................................................................................................................ 13
3.2. Answer a call ............................................................................................................................................ 13
3.3. Mute ............................................................................................................................................................. 14
3.4. Call Hold/Resume ................................................................................................................................... 14
3.5. Do Not Disturbed (DND) ..................................................................................................................... 14
3.6. Call Waiting ............................................................................................................................................... 14
3.7. Call Forward ............................................................................................................................................. 14
3.8. Call Transfer ............................................................................................................................................. 15
3.8.1. Blind Transfer ............................................................................................................................. 15
3.8.2. Consultation Transfer .............................................................................................................. 16
3.9. Conference ................................................................................................................................................ 16
3.10. Call Park ................................................................................................................................................... 17
3.11. Pickup ....................................................................................................................................................... 17
3.11.1. Specified Pickup...................................................................................................................... 17
3.11.2. Group Pickup............................................................................................................................ 17
3.12. Speed Dial ............................................................................................................................................... 18
3.13. Auto-redial .............................................................................................................................................. 18
3.14. Hot line ..................................................................................................................................................... 18
3.15. Intercom .................................................................................................................................................. 19
3.16. HotDesking ............................................................................................................................................. 19
3.16.1. Set the HotDesking Key ....................................................................................................... 19
3.16.2. HotDesking Feature： .......................................................................................................... 20
3.17. XML Browser ......................................................................................................................................... 20
3.18. Keypad Lock ........................................................................................................................................... 20
3.19. Hoteling ................................................................................................................................................... 21
3.20. Application ............................................................................................................................................. 22
3.20.1. Text Message ............................................................................................................................ 22
3.20.2. Voice Message .......................................................................................................................... 23
4.1. Basic Settings ........................................................................................................................................... 26
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4.1.1. Language ...................................................................................................................................... 26
4.1.2. Date & Time ................................................................................................................................ 26
4.1.3. Backlight ....................................................................................................................................... 27
4.1.4. Password Setting ....................................................................................................................... 27
4.2. Sound Settings ......................................................................................................................................... 27
4.2.1. Phone Volume ............................................................................................................................. 27
4.2.2. Ring Tones ................................................................................................................................... 28
4.3. Phone Book ............................................................................................................................................... 28
4.3.1. Local Phone Book...................................................................................................................... 28
4.3.2. Blacklis ts ....................................................................................................................................... 29
4.3.3. Remote Phone Book ................................................................................................................ 29
4.4. History Management ............................................................................................................................ 30
4.5. System Customizations ........................................................................................................................ 30
4.5.1. Programmable keys .................................................................................................................. 30
4.5.2. SIP Account management ..................................................................................................... 30
4.6. Basic Network Settings ......................................................................................................................... 31
4.6.1. DH C P M ode .................................................................................................................................. 31
4.6.2. Static IP Mode .............................................................................................................................. 31
4.6.3. PPPoE Mode ................................................................................................................................. 31
4.7. Reset to Factory ...................................................................................................................................... 32
4.8. Reboot ......................................................................................................................................................... 32
5. WEB Interface ................................................................................................................................
....................... 33
5.1. Sta tus->Basic ............................................................................................................................................. 33
5.2. Account->Basic ........................................................................................................................................ 35
5.3. Account->Advanced ............................................................................................................................... 36
5.4. Network->Basic ....................................................................................................................................... 39
5.5. Network->Advanced.............................................................................................................................. 40
5.6. Phone ->Time/Lang .............................................................................................................................. 42
5.7. Phone->Preference ................................................................................................................................ 44
5.8. Phone->Call Feature .............................................................................................................................. 45
5.9. Phone->Voice ........................................................................................................................................... 48
5.10. Phone->Key/Display........................................................................................................................... 50
5.11. Phone->Ring tones .............................................................................................................................. 52
5.12. Phone->Tones ....................................................................................................................................... 53
5.13. Phone->Dial Plan->Replace Rule .................................................................................................... 53
5.14. Phone ->Dial Plan->Dial Now ......................................................................................................... 54
5.15. Phone –>Action URL ........................................................................................................................... 55
5.16. PhoneBook->Local Phone Book .................................................................................................... 58
5.17. Phone Book->Remote Phone Book .............................................................................................. 59
5.18. Phone Book->Call log ......................................................................................................................... 60
5.19. Phone Book->LDAP ............................................................................................................................. 61
5.20. Phone Book->BroadSoft
................................................................................................................... 62
5.21. Up g ra de->Basic ..................................................................................................................................... 64
5.22. Upgrade ->Advanced ........................................................................................................................... 64
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5.23. Se c u rity->Basic ..................................................................................................................................... 66
5.24. Se c u rity->Advanced ............................................................................................................................ 67
6. Troubleshooting.................................................................................................................................................... 69
7. Appendix : Time Zones ...................................................................................................................................... 70
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1.Overview
1.1.Introduction
The Tiptel3210 is a featured one-line IP phone with full duplex hands-free speakerphone. It
can be directly connected to an Internet Telephony Service Provider or to an IP PBX.
Based on the SIP standard, the Tiptel3210 has been tested to ensure comprehensive
interoperability with equipment from VoIP infrastructure leaders enabling service providers
to quickly roll-out competitive, feature rich services to their customers.
Tiptel3210 is very easy to understand, configure, and deploy. The web interface is designed
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to provide a clean and user-friendly configuration window.
1.2.Features
 Highlights
HD Vo i ce
2.3‘’ 132x64 Graphical LCD with Backlight
Support 3-way Conference
Support PoE
Full Compatible with Asterisk, BroadSoft Platf orm
 Phone Features
1 Line (support 1 SIP account)
Support call waiting, call forwarding, call transfer
Call on hold, mute, auto-answer, redial
Phonebook (500 groups), Blacklist (100 groups), call logs (100 entries)
3-Way Conference
DND (Do Not Disturb)
Volume adjustable, ring tones selectable
5 Remote Phone Book URL supported
Call Pickup/Group Call Pickup
Speed Dial
Intercom
Daylight Saving
Network Packet Capture
Country Ringtone Signal
Direct IP call
Auto Answer
Hotline
XML Browser
Hot Desking
Keypad Lock
Action URL/URI
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Multi-Languages: Default: English and Simple Chinese
IP-PBX Features
Dial Plan
W i deb an d C ode c: G. 7 22
SMS, voicemail, MWI message Notification
W i deb an d C ode c: G. 7 22
Narrowband Codec: G723_53, G723_63, G726_32，PCMA, PCMU，G.729，G722
VAD, CNG , Echo Canceller
Full-Duplex Speakerphone
 Network Features
SIP V1(RFC2543), V2(RFC3261)
Static IP/DHCP for IP configuration
3 DTMF modes: In-Band, RFC2833, SIP INFO
HTTP/HTTPS Web Server for Management
NTP for Auto Time Setting
TFTP/FTP/HTTP/HTTPS Protocols
 Administration Features
Auto provisioning using FTP/TFTP/HTTP/HTTPS/PnP
Dial through IP PBX Using Phone Number
Dial through IP PBX Using URL Address
Configuration Managements with Web, keypad on the phone, and Auto Provisioning
SNMP
TR069
 Security Features
Support HTTPS (SSL)
Support SRTP for Voice Data Encryption
Support Login for Administration
SIP Over TLS
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1.3.Keypad
Keypad, LED, and function key definitions
 Keypad Description
Key /Key name
Function Description
Navigation
Assists you in selecting an item that you want to process
under the menu by pressing the Up, Down, Right or Left
key. Press the OK key to save, Press Cancel to return.
Soft keys 1/2/ 3/4
Key combination includes functions such as
History/Favorites/Redial/CallReturn/HotDesking/XML
Browser/DND/Menu/MSG/Status/Book/FWD/PickUp/
Group PickUp/Intercom/Speed Dial/and so on.
Home
Back to the Home page
Book
View Local Phone Book/Blacklist/Remote Phone Book
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Rear view and panel descriptions
Headset
Use the headset to call out or call in
R key
Forward the call to the third party
Redial
View the Missed Calls, Incoming Calls and Dialed Calls.
Mute
Press this key in calling mode and you can hear the other
side, but the other side cannot hear you.
volume -/+
Turn down or turn up the volume by pressing the “-“ key
or the “+” key.
Hand-free
Make the phone into hand-free mode.
Digital
keyboard
Inputting the phone number or DTMF.
Indicator light
Blinking light indicates there is an incoming call.
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1.4.Icons introduction
Port
Port name
Description
Power switch
Input: 5V DC 1.2A
Internet
10/100M Connect it to Network
PC
10/100M Connect it to PC
Ha n dse t
Port type: RJ-9 connector
Headset
Port type: RJ-9 connector
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2.Installation
2.1. Check package contents
Please refer to the package list below to check the completeness of package
Name Quantity
SIP Phone unit
1
h a nds et
1
RJ-9 C able
1
Power Adapter
1
RJ-4 5 Ca ble
1
Sta nd
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Quick installation guide
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2.2.Connection diagram
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2.3.Installation Steps
Step 1 – Connect to the power
Connect the provided power adapter to the Power port and plug the adapter into an
available power outlet. The LCD will display “Initializing, Please Wait…”
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Note1: Never use a power adapter other than the one provided with Tiptel3210
Note2: Only Internet port supports POE.
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Step 2 – Connect to the Internet
Connect one end of the RJ-45 Ethernet cable to the Internet port at the back of the
Tiptel3210 and the other end to wall network jack.
Step 3 – Connect the computer
Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Tiptel3210
and the other end to the Ethernet port on your computer.
Step 4 – Configure the device
Launch the web browser on your computer, and enter the IP address of the phone into
the address bar. The login screen will appear if the address is correct. Enter the user
name and password to log into the web console.
NOTE: Each phone has its own IP address, you can check it by press the OK key on the
keyboard when the phone is idle
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3.Functions
3.1.Make a call
3.1.1.Call Devices
User can make a phone call via the following methods：
1. Pick up the handset, icon will be shown on the idle screen.
2. Press the Hand-free key,
icon will be shown on the idle screen.
3. Press the Headset key if the headset is connected to the Headset Port in advance.
The
icon will be shown on the idle screen.
User can also dial the number first, and then choose the method user will use to speak to the
other party.
3.1.2.Call Methods
1. Dial the number User wants to call.
key to choose Missed Calls, Incoming Calls and Outgoing Calls).
3. Press the Redial key twice to call the last number called or press Redial key to enter All
Calls interface to choose the number to dial out.
4. Press the programmable keys which are set as speed dial key. Then press the Send key or
Dial soft key to make the call if necessary.
3.2.Answer a call
1. If User is not on another phone call, lift the handset to use, or press the Speaker key/
Answer soft key to answer using the speaker phone, or press the headset key to answer the
headset.
2. If User is on another phone call, press the answer soft key to answer new incoming and
hold the current talking. During the conversation, User can alternate between Headset,
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Handset and Hand-free by pressing the corresponding keys.
Note: The
will flash during the Incoming interface
3.3.Mute
You can press the Mute key to make the user NOT be heard by the other party, but User
can hear the other party. Icon
will be shown on the LCD, and press the Mute key again to
recover.
3.4.Call Hold/Resume
1. Press the Hold button or Hold soft key to put User active call on hold.
2. If there is only one call on hold, press the hold soft key to retrieve the call.
highlight the call, and then press the Resume button to retrieve the call.
3.5.Do Not Disturbed (DND)
If you enable DND mode, the phone will reject to answer all calls automatically and play busy
tone, the UI will present missed calls at the same time.
3.6.Call Waiting
To configure Call Waiting via Phone interface:
1. Press Menu -->Features-->Call Waiting-->E nt e r, ;
2. Use the Left or Right key to activate or deactivate call waiting.
3. Then press the Save key to save the changes.
3.7.Call Forward
You can set the static forward to transfe r all the incoming calls to specified number; Also you
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can use dynamic forward to transfer all the incoming calls forward to the number inputted
when the phone is ringing.
Forward: Enable call forward feature, Options as follows：
Always forward: All the incoming calls will be transferred unconditionally to specified
number.
Busy Forward: The incoming calls will be transferred to specified number when the
phone is busy.
No answer Forward: The incoming calls will be transferred to the specified number
when the ring tone is time out without answer.
To configure Call Forward via Phone interface:
1. Press Menu -->Fea tu re s -->Call Forward-->Enter, or just press R key to enter Call Forward
interface;
2. There are 3 options: Always, Busy, and No Answer.
3. If User chooses one of them, enter the phone number User wants to forward to receiving
party. Press Save to save the changes.
3.8.Call Transfer
You can use the following two ways to transfer talking to the other party：
Blind Transfer: Transfer talking directly to the other party without any negotiation. Consultation Transfer: Transfer talking to the other person involved after the other
person involved answer the incoming and with consultation.
3.8.1.Blind Transfer
1. Press the Trans soft key during the talking;
2. Enter the Trans number interface, and then Input the number you will transfer to;
3. Press the R key or the Trans soft key to transfer the hold talking to the number you want to
transfer to;
4. Return to the Idle automatically ;
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Note: The UI will display Hold status interface when the number you want to transfer to is not
exi s te d.
3.8.2.Consultation Transfer
Input the number you want to transfer to ;
2. Press the OK key on the phone keyboard or the Dial key to make a call；
3. Press the Trans soft key to finish transfer after the other person involved answer the
incoming and with consultation; You can finish transfer via putting down the handset or press
the Cancel soft key to cancel transfer if you currently use handset to make or answer a call。
3.9.Conference
You can use the Local conference feature to hold a 3-way conference by pressing the
Conference soft key to invite the current talking line and the line on hold to attend the
conference.
The Local conference feature of IP phone Tiptel3210 can invite two parties at most to attend
conference. The conference type of IP phone Tiptel3210 is Local conference with default.
1. Create talking with first party;
2. Press the New soft key to create a new talking;
3. Press the Back soft key of dial interface to hold talking with first party.
4. Input the number of second party and press the OK key on the phone keyboard or the Dial
key or the Send soft key to make a call; When the second party answer your call, inquire
whether they want to attend conference；
5. Press the Conference soft key to start 3-way conference.
6. Press the Split soft key to split to two lines standalone talking, then this two parties talking
are under Hold status:
7. Press the Resume soft key to resume the current talking:
8. Press the Cancel soft key or the
key to cancel the conference talking and return to
I d le :
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3.10.Call Park
You can use Call Park feature to park the current talking, and then resume the Parking talking
in another phone (For example, in another phone of another office or conference). Press the
Call Park key to park the current talking during the talking. If success, you will hear voice
announce or see the reserved extension number on the phone LCD. Dial the reserved
extension number in another phone to resume the Parking talking.
Note: Not all servers can support Call Park feature.
To configure Call Park via Phone interface:
PATH: Press Menu-->Features-->Call Park-->Press Left or Right key or Switch soft key to
enable Call Park--> Press the Down key to set Target number-->Press the Down key to set
Account-->Press the Save soft key to save;
3.11.Pickup
You can use pickup to answer other users’ incoming call. The IP phone Tiptel3210 supports
specified pickup and group pickup.
Note: Press the group pickup only to answer line 1 incoming call if there are many lines incoming calls in
group.
3.11.1.Specified Pickup
Specified pickup can answer specified user’s incoming calls
1. Set specified pickup key via phone interface,
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->PickUp-->Press Down key
to set label/Value--> Save soft key;
2. Use specified pickup feature
When the user of specified pickup number is off or busy, you can press the pickup key to
answer incoming call.
3.11.2.Group Pickup
Group pickup can answer group’s user incoming calls. Group pickup needs to set group
members.
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1. Set group pickup via phone interface
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->Group PickUp -->Press
Down key to set label/Value/Account--> Save soft key;
2. Use group pickup feature
When anyone in group receives an incoming call, you can press the group pickup key to
an sw e r.
3.12.Speed Dial
You can use the Speed Dial feature to dial the specified contact speedily
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->Speed Dial -->Press Down
key to set label/Value/Account--> Save soft key;
3.13.Auto-redial
When hang-up by the other party, call failure during the calling, the phone will enter the
auto-redial screen, Press OK for redial now or wait for the timeout to cancel Auto-redial.
To configure Auto Redial via Phone interface:
1. Press Menu -->Features-->Auto Redial-->E n te r, ;
2. Use the Left or Right key to activate or deactivate Auto Redial.
3. Use the Up or Down key to configure Interval and Times;
4. Then press the Save key to save the changes.
3.14.Hot line
The Hot line refers to the number you often dial. You can set hot lines in the phone, the phone
or the account key. Also you can set the timeout of dialing the hot line number, and then the
phone will dial the hot line number automatically after the timeout.
To configure Hot line via Phone interface:
1. Press Menu -->Features-->Hot line-->Enter
2. Use the Left or Right key to activate or deactivate Hot line.
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3. Use the Up or Down key to configure Number and Timeout;
4. Then press the Save key to save the changes.
3.15.Intercom
To configure Intercom via Phone interface:
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->Intercom--> Press Down
key to set label/Value/Account--> Save soft key;
1. Press the Intercom key when the phone is available. The phone will connect the
extension number of remote user automatically 。
2. Press the Intercom key or the Back soft key to end the intercom。
3. Answer the intercom incoming calling
4. In default situation, the IP phone Tiptel3210 will answer the intercom incoming calling
automatically and make a noise. You can set the phone to enable silent mode when
picking up the intercom call so that the other will not hear you 。
The features of intercom：
3.16.HotDesking
In some working place, the people are always walking around. HotDesking feature will make
the staffs login his account on any computer in the company. In some public places, the
working people is not fixed, anyone can use HotDesking for logging his account, and setting
the phones to the familiar mode. Such as the remote function of the computer.
3.16.1.Set the HotDesking Key
To configure Intercom via Phone interface:
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->HotDesking--> Press
Down key to set label--> Save soft key;
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3.16.2.HotDesking Feature：
1. After setting the HotDesking on Soft-key, back to the idle screen:
2. Pressing the HotDesking, and enter the HotDesking screen:
3. If you press clear on the screen, the phone will begin to clear the information stored on
the phone：
4. After clear the setting, the phone will enter the account setting screen：
5. After entering the account information, back to the home screen, and begin to use the
new account.
3.17.XML Browser
XML Browser allows the users to develop and deploy custom services. Users need to
pre-configure a custom service functions on the server, such as news, weather report, stock
information. The user receives and displays the service information on the IP phone from the
server, and all service information are transmitted in XML object.
To configure XML Browser via Phone interface:
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys/Function keys-->XML
Browser--> Press Down key to set Label/Value--> Save soft key;
3.18.Keypad Lock
You can lock the keypad of your phone temporarily when you are not using it. This feature
helps to protect your phone from unauthorized use.
Keypad Lock can be set to ON or OFF, how long to enable this function during the phone is idle
and you can choose to lock the function keys or all keys. And this function can only be
configured through the web UI, please refer to the web interface for the details.
Function Keys: The function keys are locked. You cannot use the SOFT KEYS,
NAVIGATION KEYS, FUNCTION KEYS until unlocked.
All Keys: All keys are locked.
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3.19.Hoteling
Hoteling function enables the customer to login the own sip account on the Host ip phone,
after login to the phone, the customer can use his own guest account on the host ip phone.
Note: Hoteling is supported by Broadsoft platform, Please consult your administrator further information.
Application：
1、Remote Work
1.1. User goes to the branch office, his own extension number is 4723 in head office;
1.2. User uses the remote work function, find a idle host ip phone;
1.3. User can login the extension number 4723 on this host ip phone, to call in and out
using his own extension number.
2、Work on different time division
2.1. Users A and B work on different time division at a same table with a same host ip
phone, their extension numbers are 4722 and 4723.
2.2、A logins the extension number 4722 in the morning，logout after leave.
2.3、B logins the extension number 4723 in the evening, using the number 4723 to call in
and out, logout after leave.
The host ip phone number is 2404984721
Press GuestIn softkey to login the extension number 4723 and password
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The extension number 4723 is ready for use
3.20.Application
3.20.1. Text Message
The IP phone Tiptel3210 can send and answer text message. The phone will make a “Du”
sound and a twinkling message icon will appear.
Note: Not all servers support message feature.
Read Text Message
1. Access Menu->Message->Text Message-> In box
2. Press the OK key on the phone keyboard or the Enter soft key to enter the Text Message
interface.
3. Select the message you will read and Press the OK key on the phone keyboard or the Enter
soft key to read.
Send Text Message
1. In the Idle, press the Menu soft key
2. In the mail menu interface, press the Down key on the phone keyboard to select Message,
press the OK key on the phone keyboard or the Enter soft key to enter Message interface.：
3. In the Text Message interface, select “New Message”; Press the OK key on the phone
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