TIPTEL 2020, 2030 User Manual
tiptel
User’s Manual (en)
ISDN Comfort Phone
tiptel 2020
in addition with CTI, USB,
and answering machine
tiptel 2030
3
Table of contents
Illustration
Illustration (upper housing, key pad) . . . . . . . . . . .4
Illustration (underneath) . . . . . . . . . . . . . . . . . . . . .5
Initial operation
Scope of supply . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
ISDN connection . . . . . . . . . . . . . . . . . . . . . . . . . .8
Emergency operation . . . . . . . . . . . . . . . . . . . . . . .8
Button functions
Button functions . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Operational hints
Entering the MSNs . . . . . . . . . . . . . . . . . . . . . . . .10
Selecting the outgoing MSN . . . . . . . . . . . . . . . .10
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . .11
Handset volume . . . . . . . . . . . . . . . . . . . . . . . . . .11
Operation overview . . . . . . . . . . . . . . . . . . . . .12-13
Telephone calls
Call counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Direct manual call . . . . . . . . . . . . . . . . . . . . . . . .14
Off-line call preparation (indirect call) . . . . . . . . .15
Dialling from the electronic telephone book . . . . .15
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Automatic call-back on busy (CCBS) . . . . . . . . . .17
Automatic redial . . . . . . . . . . . . . . . . . . . . . . . . . .18
Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Hands-free operation . . . . . . . . . . . . . . . . . . . . . .18
Switching between handset and
hands-free operation . . . . . . . . . . . . . . . . . . . . . .19
Headset-operation . . . . . . . . . . . . . . . . . . . . . . . .19
Mute function . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Conversation recording (only tiptel 2030) . . . . . .20
Call tracing (MCI) . . . . . . . . . . . . . . . . . . . . . . . . .21
Placing a call on hold/additional call . . . . . . . . . .21
Disconnecting a call . . . . . . . . . . . . . . . . . . . . . . .21
2-line operation with hold . . . . . . . . . . . . . . . . . . .22
Three-party conference . . . . . . . . . . . . . . . . . . . .22
Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . .22-23
Call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . .25
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Sub-addressing . . . . . . . . . . . . . . . . . . . . . . . . . .26
Call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Electronic telephone book
General information on the electronic
telephone book . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Entering data . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Storing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Editing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
System settings
Entering the MSNs . . . . . . . . . . . . . . . . . . . . . . . .31
Selecting the outgoing MSN . . . . . . . . . . . . . . . .31
Call number display . . . . . . . . . . . . . . . . . . . . . . .32
Setting the call waiting function . . . . . . . . . . . . . .33
Setting the call transfer function . . . . . . . . . . . . .34
Setting the call diversion (CD) function . . . . . . . .34
Internal ISDN features (only tiptel 2030) . . . . . . .35
Setting time and date . . . . . . . . . . . . . . . . . . . . . .36
Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . .36
Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . .37
Charge rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Factory pre-set . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Access to the public exchange . . . . . . . . . . . . . .38
Update via ISDN . . . . . . . . . . . . . . . . . . . . . . .39-40
Update via USB (only tiptel 2030) . . . . . . . . . . . .40
Telephone settings
Ringing tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Direct dialling (baby call) . . . . . . . . . . . . . . . . . . .42
Call blocking/keypad locks . . . . . . . . . . . . . . .43-44
Appointments
Enter/edit appointments . . . . . . . . . . . . . . . . . . . .45
Time control
Enter/edit time control data . . . . . . . . . . . . . . .46-47
Information
Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48-49
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Macro programming
Macro programming . . . . . . . . . . . . . . . . . . . . . . .50
Call forwarding
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . .51-52
Answering machine (only tiptel 2030)
Answering mode . . . . . . . . . . . . . . . . . . . . . . . . .53
Answering machine set-up . . . . . . . . . . . . . . .53-54
Outgoing messages . . . . . . . . . . . . . . . . . . . . . . .55
Incoming messages . . . . . . . . . . . . . . . . . . . . . . .56
Dictate/Call record . . . . . . . . . . . . . . . . . . . . . . . .57
Message transfer . . . . . . . . . . . . . . . . . . . . . . . . .57
Message collection . . . . . . . . . . . . . . . . . . . . . . . .57
Message transfer settings . . . . . . . . . . . . . . . . . .58
Remote control (only tiptel 2030)
Perform remote interrogation . . . . . . . . . . . . . . . .59
Remote control code . . . . . . . . . . . . . . . . . . . . . .59
Message code . . . . . . . . . . . . . . . . . . . . . . . . . . .59
VIP code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Remote activation of the
answering mode . . . . . . . . . . . . . . . . . . . . . . . . . .60
Remote erase during the
remote interrogation process . . . . . . . . . . . . . . . .60
Remote pre-interrogation
free of charge (toll saver) . . . . . . . . . . . . . . . . . . .60
Remote control functions . . . . . . . . . . . . . . . .61-62
Remote control settings . . . . . . . . . . . . . . . . .63-64
PC connection (only tiptel 2030)
PC connection . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
TAPI driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Appendix
Service, Guarantee, CE sign . . . . . . . . . . . . .66-67
Important information
Operation during power failure . . . . . . . . . . . . . .68
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Possible malfunctions . . . . . . . . . . . . . . . . . . . . .68
Ecological information . . . . . . . . . . . . . . . . . . . . .68
Factory pre-set . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
4
Illustration (upper housing, key pad)
Delete
Telephone book
Mute
Enter
Redial
Cursor key up
Cursor key left
Cursor key down
Cursor key right
Answering machine (only tiptel 2030)
ICM log (only tiptel 2030)
Call list
Loudspeaker/
Hands-free mode
Speed dialling
keys/macro keys
Escape
Main menu
Volume adjustment
2-line operation/hold
5
Illustration (underneath)
LINE
USB
I O
Connection handset
Connection USB
Connection ISDN
Emergency power
feeding
6
Initial operation
Scope of supply
Your telephone scope of supply comprises:
m a telephone handset m operating instructions
m a supporting stand m an interface cable USB*
m a spiral cable m the Windows software "tiptel 2030" for Windows
®
*
m an ISDN connection cable m the TAPI driver "tiptel phone 1" *
* only tiptel 2030
Mounting
To use the phone as a table top unit, please mount the enclosed supporting stand as shown
below.
7
Initial operation
For wall mounting mount the supporting stand with two screws to a wall as shown below
(Picture 1).
Then mount the phone as shown to the supporting stand (Picture 2).
Pull out the handset hanger from the handset cradle, take it upside down and re-insert it
(Picture 3).
8
Initial operation
Connection
Your tiptel telephone is designed for the connection at Euro ISDN point-to-multipoint connections. Before taking the device into operation, all required connecting cables have to be plugged
in. To do this, turn the device so that the inputs under the telephone are easily accessible:
m Plug the long end of the curled handset cable in the jack. The small end of the cable
has to be plugged in the corresponding receptacle of the handset.
m Plug the telephone connecting cable in the "LINE" jack. Connect the other end of the cable to
the ISDN socket.
m Connect the USB cable to the USB jack (only tiptel 2030)
m For strain relief, press the cables into the provided cable channels.
ISDN connection
The ISDN access provides a wide range of ISDN features which are supported by your telephone.
Not all of these features are offered by your telephone network provider free of charge. You need
to order some of those separately. You will receive several telephone numbers (MSN) for your
ISDN connection. The first MSN (multiple subscriber number) will be registered automatically
after your first telephone call. The provided telephone numbers have to be entered in the MSN
menu in order to be addressable. All further telephone settings or answering machine settings
(only tiptel 2030) can be configured individually for each MSN. As for the operation within
a telephone system, some features might become restricted. Here, please also refer to the
chapters "Access to the public exchange" and "Setting the call transfer function".
Emergency operation
The ISDN access provides power supply for your telephone. The AC adapter of the ISDN NTBA
(network termination basic access) must be connected to the 230 V power supply. In the case of
a power failure, the exchange office provides a remote power feeding for the emergency operation of one terminal as a maximum. If you want to use your tiptel telephone as emergency telephone, you have to set the switch for emergency power feeding to position "I". Please be aware
that the telephone functions are restricted during emergency operation. The following functions
will then not be available:
m LCD display in the idle state m All answering machine functions (only tiptel 2030)
m Telephone configuration features m Hands-free operation / loudspeaker
9
Button functions
Use the cursor keys up/down to open the electronic telephone book. When you are in
the data entry mode, you can delete a character or number by the q button and insert
a character or number by the p button.
Use the cursor keys left/right to select functions or menu levels. You can also position
the cursor when you are in the data entry mode.
The Ok button serves to confirm an entry or a selected function. When you press this
key for more than 3 seconds, previously configured call deflections and answering
machine (only tiptel 2030) will be switched on or off.
Pressing the ESC button will interrupt a current function or will take you to the higher
menu level.
The plus/minus key can be used to adjust the volume of the loudspeaker up or down.
Pressing the "mute" button turns the microphone on or off. The status will be indicated
by the key illumination.
The "recall" button allows to use the functions "hold" or "2-line operation with hold".
The "redial" button is used to redial the last telephone number dialled.
The "loudspeaker" button turns the hands-free operation on or off and serves to
connect or disconnect the CO line. The status will be indicated by the key illumination.
Numeric buttons to dial telephone numbers.
Star and rhombus buttons may support special functions for tone dialling.
Use the speed dialling stations to dial the corresponding stored telephone number
directly or assign a specific function via the macro programming control.
The menu key opens the main menu.
The DEL key is used for deleting characters in entry fields.
The "book" key opens the phone register.
In standby mode this key can be used to directly open the call list. This is indicated by
the call list icon above that key.
In standby mode this key can be used to directly open the ICM log. This is indicated
by the answering machine icon above that key.
*only tiptel 2030
10
Entering the MSNs
Your ISDN connection and thus your telephone can be addressed via one or more telephone
numbers (MSNs = multiple subscriber numbers). (These numbers are obtainable at your local
telephone network provider.) Up to 6 telephone numbers can be assigned to your telephone.
1. Press the
c
button.
2. Press the n or o button to select
"settings".
3. Press the q button.
4. Press the n or o button to select
"system".
5. Press the q button 3 times.
6. Press the n or o button to select the
desired "MSN" (MSN1 ... MSN6).
7. Press the fbutton.
8. Enter your MSN via the numeric keypad.
9. Press the fbutton.
The main menu will pop up.
Every time you press the button, the display
switches between the available functions.
The display shows "appointments" or
"answering machine" (only tiptel 2030).
The display shows "system".
The display shows "MSN1" and the MSN if it
had been entered.
The display shows the MSN.
The display shows "enter MSN".
The MSN is stored.
1. Press the
c
button.
2. Press the n or o button to select
"settings".
3. Press the q button.
4. Press the n or o button to select
"system".
5. Press the q button 2 times.
6. Press the n or o button to select the
desired "outgoing MSN".
7. Press the fbutton.
8. Enter a number between 1 and 6 via
the numeric keypad to select the MSN.
9. Press the fbutton.
The main menu will pop up.
Every time you press the button, the display
switches between the available functions.
The display shows "appointments" or
"answering machine" (only tiptel 2030).
The display shows "system".
The display shows "MSN".
The display shows "outgoing MSN".
The display shows the current setting.
The setting is stored.
Selecting the outgoing MSN
Here, you define the MSN which is submitted to the exchange office (for your telephone) when
you make outgoing calls. The charges incurring for outgoing calls will be assigned to this specific MSN.
Operational hints
11
Operational hints
Adjusting the volume
When executing a function with activated loudspeaker, you can adjust the volume to your needs.
The display shows the selected volume level.
If the volume remains unchanged after 2 seconds, the telephone automatically resumes the
earlier displayed volume.
Handset volume
When making a telephone call (and not using the loudspeaker), you can eiter increase or decrease
the handset volume.
If the volume remains unchanged after 2 seconds, the telephone automatically resumes the
earlier displayed volume.
1. Press the
a
button.
Each actuation will increase/decrease the
volume by one step.
1. Press the
a
button.
Each actuation will increase/decrease the
volume by one step.
Volume
zzzzzzzz
Handset volume
zzz
12
1st level
1 Call list
2 Recordings/
Incoming messages*
3 Dictate / information*
4 Resume a parked call
(Place call on hold)
5 Settings
2nd level
1 Answering machine*
2 Appointments
3 Time control
3rd level
1 Outgoing message
2 Answering machine
set-up
3 Remote interrogation
4 Message
transfer
1 Enter time
2 Activate time control
4th level
1 Remote answer mode
2 Remote erase
3 Toll saver
4 Remote interrogation
code
5 VIP code
6 Message code
5th level
Operation overview
All adjustable functions are accessible via the menu. Hereinafter, please find an overview on the different menu levels.
You can access the programming menu by pressing the
c
button. The button q serves to go to the next sub-menu or level.
Confirm your entries by pressing the enter button f. The stop button brings you back to the next higher level. If you press
the stop buttons two times, this will lead you back to the initial state. An alternative to go directly to a specific function is the
entry of numeric codes after having opened the menu. The numeric codes correspond to the menu branch structure. So, if
you want to go to the "appointment function", you can do this via pressing the
c
button -6-2.
13
6 Information
7 Call-back list
* only tiptel 2030
4 System
5 Telephone
6 Call transfer
7 Macro
1 Charges
2 Memory
3 Calls
1 ISDN
2 Time / date
3 Contrast
4 PIN
5 Charge rate
6 Access to the public
exchange
7 Factory pre-set
8 Load new software
1 Ringing tone
2 Subscriber dialling
3 Restrictions
1 MSN
2 Outgoing MSN
3 Call number display
4 Call waiting
5 ECT
6 Call diversion
7 ISDN features
1 Number entry
2 Control
1 Menu/register
2 Numeric keypad
3 Dialling restrictions
4 Restricted numbers
list
5 Released number
1 Hold, 2-line
conversation with hold
2 Three-party
conference
3 Call transfer
14
Telephone calls
Call counter
The telephone has an integrated call counter displaying the number of incoming telephone calls.
The call counter is erased automatically:
- when you pick up the handset
- when you check the call list
Direct manual call
Pick up the handset and dial the telephone number to initiate the dialling process. After entering
the last digit of the telephone number, all further numbers are sent as dual tone multi-frequency
signals (DTMF). This gives you the option to remote-operate terminal equipment.
After several seconds, the display returns to the initial state.
The charges incurred for the call are added to the charge memory.
Sa 14.07.2012 12:30
2 calls
1. Pick up the handset.
2. Dial the telephone number via the
numeric keypad.
After completion of the call:
3. Replace the handset
The display shows "Please dial".
The numbers are displayed and the device
dials the entered telephone number. As soon
as the target subscriber answers the call, the
call duration and the charging information are
displayed.
Call duration
Charging information
(AOC)
021024280
0:00:02 0.121
15
Telephone calls
Off-line call preparation (indirect call)
As for the off-line call preparation, the telephone number is dialled first. Here, you have the
option to check the number and to correct it if necessary.
Remark:
When the electronic telephone book is open, you have the option to enter a name via the numeric keypad (see chapter "Electronic telephone book"). After confirming the new entry by pressing
the
f
button, the corresponding entry is shown. Afterwards, you can continue to browse through
the electronic telephone book.
021024280
Please dial
1. Enter telephone number
2. Pick up the handset
After completion of the call:
3. Replace the handset.
1. Press the
e
button.
2. Press the q or p button.
3. Pick up the handset.
or
3. Press the speed dialling station.
The telephone number is shown in the display. You can erase the last entry by pressing
the
d
button.
The dialled telephone number is called.
The duration of the call and the incurring
charges are displayed as soon as the target
subscriber answers the call.
After some seconds, the display returns to
the initial normal state. The charges incurred
for this call are added to the charge memory.
The display shows the first entry of the electronic telephone book.
You can browse through the electronic telephone book using the arrow buttons until the
desired name is shown in the display.
The device starts dialling the telephone number.
The hands-free mode is activated. The telephone number stored with the speed dialling
station (e. g. the call-by-call number of a telephone carrier) is dialled.
Dialling from the electronic telephone book
16
Telephone calls
Redial
The 20 telephone numbers dialled last are stored automatically and can be redialled if desired.
The telephone number dialled last is always positioned as the first entry in the list. If you wish to
call the telephone number dialled last, just pick up the handset and press the w button afterwards.
Mo 09.07.2012 07:24
1: 021024280
1. Press the w button.
2. Press the n or o button.
Dialling from the redial memory
3. Pick up the handset.
Display/erase redial memory
3. Press the fbutton.
4. Press the n or o button.
Erasing:
5. Confirm deleting an entry by
f
button.
6. Press
b
to exit list.
The display shows the redialling memory.
Use the arrow buttons to browse through the
redial memory entries until you found the
telephone number or name that you were
looking for.
The device starts dialling the displayed telephone number.
The entry is selected.
Every time you press the button, the display
switches between:
- telephone number or name
- date/time
- call duration/charges
- erase entry
The entry is erased. The next number of the
redial list is displayed.
The display resumes the normal state.
17
Telephone calls
Automatic call-back on busy (CCBS)
Should the desired target subscriber's line be busy, the display shows a selection field for automatic redialling and the automatic call-back function, i. e. the function completion of call to busy
subscriber. This special feature needs to be released by your telephone network provider. This
is not only valid for your installation, but also for the target subscriber's installation. Just replace
the handset if you do not wish to use this function. The corresponding menu line is only shown
in the display if the CCBS feature is available.
subscriber busy
call-back
1. Press the n or o button in order to
select the "call-back" function.
2. Press the fbutton and replace the
handset.
3. Wait for signal tone.
4. Pick up the handset.
Edit call-back list
In the idle state:
1. Press the n or o button in order to
select the "call-back" function.
2. Press the fbutton.
3. Press the n or o button.
4. Press the fbutton.
or
4. Interrupt the transaction by pressing
b
.
Every time you press the button, the display
switches between the available functions.
The display resumes the normal state. The
call-back request is stored in the call-back
list.
As soon as the target subscriber's line is free
again, a signal tone is heard.
After picking up the handset, you hear a ringing tone and the target subscriber's telephone rings.
Every time you press the button, the display
switches between the available functions.
The call-back list is displayed.
These buttons allow to browse through the
call-back list until you found the desired telephone number or name.
The entry is erased from the call-back list.
You have activated different call-back requests (6 as a maximum) and now intend to erase some
of those.
021024280
call-back - delete?
18
Telephone calls
Automatic redial
Should the desired target subscriber's line be busy, the display shows a selection field for the
automatic redial or the automatic call-back function (CCBS). Select the automatic redial function
so that your telephone continues to dial the chosen telephone number.
You can stop the automatic redial process:
- by picking up the handset.
- by pressing the
b
button.
- The process is stopped automatically after 10 unsuccessful dialling attempts.
Loudspeaker
When holding a telephone conversation, you can activate the loudspeaker in order to allow other
people in the same room to follow the conversation.
Hands-free operation
The hands-free mode allows you to hold a telephone conversation while the handset is on-hook.
1. Press the n or o button in order to
select the "redial" function.
2. Press the fbutton and replace the
handset.
Every time you press the button, the display
switches between the available functions.
The time interval for the next redialling process is displayed. Every 30 seconds, the telephone automatically dials the telephone number in question.
1. Press the
f button.
2. Press the
f button again.
The loudspeaker is activated.
The loudspeaker is deactivated.
You receive an incoming call:
1. Press the f button.
2. Press the
f again after having
ended the telephone conversation.
You make an outgoing telephone call:
1. Press the f button.
2. Dial the target telephone number.
3. Press the
f again after having
ended the telephone conversation.
The hands-free mode is activated. Now, you
can hold your conversation while the handset
is on-hook.
The hands-free mode is deactivated. The call
is being disconnected.
The hands-free mode is activated.
The device starts dialling.
The hands-free mode is deactivated. The call
is being disconnected.
19
Telephone calls
Switching between handset and hands-free operation
You are holding a telephone conversation using the handset and want to switch to the handsfree operation:
1. Press the
f button and keep it
pressed.
2. Replace the handset.
3. Release the
f button
1. Pick up the handset.
The hands-free mode is activated.
The hands-free mode is deactivated and you
can continue holding your telephone conversation via the handset.
Headset-operation
It is possible to connect a headset instead of the handset. This makes telephoning in the office
even more comfortable. Remove the curled cable of the handset from the corresponding
receptacle and replace it by the relevant headset connecting cable. The handset can either be
removed or remain on the telephone.
The function "connection set-up" must have been assigned to one functional key (refer to chapter
macro programming).
You receive an incoming call:
1. Press the key "connection set-up".
2. At the end of the telephone call,
press the key "connection set-up"
anew.
You make an outgoing call:
1. Press the key "connection set-up".
2. Enter the phone number.
3. At the end of the telephone call,
press the key "connection set-up"
anew.
The call is accepted via the headset.
The call is being disconnected.
The headset is switched on.
The telephone starts dialling.
The call is being disconnected.
20
Telephone calls
Mute function
When holding a telephone conversation you can make a confidential enquiry in the room without allowing your telephone partner to listen to what is spoken.
Conversation recording (only tiptel 2030)
You have the option to record parts of a telephone conversation.
A conversation recording is stored by the integrated answering machine as it is done for normal
incoming messages. You can playback your recording at any time (see chapter "Play-back incoming messages"). The conversation recording is stopped automatically as soon as the handset is replaced or the recording capacity is exhausted.
1. Press the n or o button in order to
select the "Conversation recording"
function.
2. Press the fbutton
To end the recording:
3. Press the
b
button.
Every time you press the button, the display
switches between the available functions.
The conversation recording is started. The
display shows "recording".
The conversation recording is stopped.
1. Press the m button.
2. Press the
m button again.
The symbol "mute" is displayed. The handset
microphone and the hands-free microphone
are deactivated. You can now make your
enquiry in the room.
The handset and the hands-free microphone
are activated again. You can continue with
the telephone conversation.
21
Telephone calls
Call tracing (malicious call identification)
(This feature must be released by your local telephone network provider.)
If you are bothered by an unknown caller and want to identify the calling party, you have the option to do so even when the corresponding telephone number is not being transferred and shown
in the display.
Placing a call on hold / additional call
During a telephone conversation, you have the option to place the call on hold. While a call is
placed on hold, you can make enquiries in the room or make an enquiry call to another subscriber.
The party placed on hold cannot listen to your enquiries. In addition, the "hold" function serves
to initiate the feature 2-line conversation with hold, three-party conference and call transfer.
Disconnecting a call
Proceed as follows to disconnect an existing telephone call in order to resume a connection
placed on hold:
1. Press the n or o button in order to
select the function "malicious call
identification (MCI)".
2. Press the fbutton.
Every time you press the button, the display
switches between the available functions.
The telephone number in question is stored
in the public exchange office and you can
submit a request to your telephone network
provider in order to get information about the
corresponding subscriber's name.
1. Press the r button.
2. Press the
r button again.
The party is placed on hold within the public
exchange office and hears an announcement. Now, you can make your enquiry in the
room or dial the telephone number to make
an enquiry call to another party.
You are being reconnected to the first telephone partner.
1. Press the n or o button to select the
"disconnect" function
2. Press the fbutton.
Every time you press the button, the display
switches between the available functions.
The call is disconnected. The connection
placed on hold is resumed automatically.
22
2-line operation with hold
The function "2-line operation with hold" allows you to switch between an active connection and
a call placed on hold.
Three-party conference
(This feature must be released by your local telephone network provider.)
If you intend to establish a call with two parties at the same time, you need to establish an active
call and place one caller on hold.
Call transfer (only for telephone system operation)
You receive an incoming call and want to transfer it to another extension (see also chapter
"Settings/call transfer).
Telephone calls
1. Press the r button.
The active call is placed on hold and the call
placed on hold is activated.
1. Call subscriber 1 and place the call on
hold.
2. Call subscriber 2.
3. Press the n or o button to select the
function "2-line operation with hold".
4. Press the fbutton.
To end the 2-line conversation with hold:
5. Press the n or o button to select the
function "end 2-line operation with
hold".
6. Press the fbutton.
Every time you press the button, the display
switches between the available functions.
Now, you can hold a conference call with both
parties.
Every time you press the button, the display
switches between the available functions.
The conference call is stopped. One of the
called parties is placed on hold and the other
one remains active.
You want to transfer an incoming call:
1. Press the
r button.
2. Dial the telephone number to which
the call shall be transferred.
3. Replace the handset.
The call is being placed on hold. You hear the
dialling tone.
A new connection is being established.
The incoming call is transferred to the dialled
extension number.
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