tilgin HG2300 series, HG2301, HG2304 Quick Manual

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Tilgin HG2300 series Quick Guide

Tilgin Home Gateway

HG2300 series

Quick Guide

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Tilgin HG2300 series Quick Guide

Tilgin IPRG AB

Box 1240

164 28, Sweden

Tel: [phone]

Fax: [phone]

For more company, product and contact info:

www.tilgin.com

This product is developed and manufactured by Tilgin IPRG AB.

Document Product Number: 13650030

Content Version: B

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Tilgin HG2300 series Quick Guide

List of Contents

1

Introduction .............................................................................. 2

2

Delivered with the home gateway ............................................. 2

3

Home Gateway Overview ......................................................... 3

3.1. Home Gateway cable attachments ........................................... 3

3.2. Home Gateway Interfaces ........................................................ 4

3.3. LEDs Front Panel..................................................................... 6

4

Installing your Home Gateway .................................................. 7

4.1 Connecting to the Internet (WAN) ............................................. 8

4.2 Power on the Home Gateway ................................................... 8

4.3 Automatic Provisioning ............................................................. 8

4.4 Connecting a computer to your Home Gateway ........................ 9

4.4.1 Connecting a computer by Ethernet cable ................................ 9

4.4.2 Connecting a computer by using WLAN (Wireless LAN) ........... 9

4.4.2.1

Configuring WLAN Client for computer devices .............. 10

4.5 Configuring your computer/device .......................................... 10

4.6 Connecting phones / equipment ............................................. 11

4.6.1 Connecting a single analogue phone/equipment .................... 11

4.6.2 Connecting multiple analogue phones/equipment ................... 11

5

Troubleshooting Tips.............................................................. 12

6

Safety Information .................................................................. 13

7

Safety Recommendations ...................................................... 13

8

Power Supply......................................................................... 14

9

FCC Notice ............................................................................ 16

10

Technical Specifications ......................................................... 17

11

Environmental Information ..................................................... 17

12

Warranty ................................................................................ 18

13

Notice of Copyright and Patent Protection .............................. 18

14

How to Mount the Home Gateway .......................................... 19

14.1 Desk Top Mount .................................................................... 19

14.2 Wall Mount ............................................................................. 20

15

Used Acronyms ..................................................................... 23

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Tilgin HG2300 series Quick Guide

1 Introduction

The home gateway you have received enables services provided by your
operator and can become the full service node in your home.

This Quick Guide contains start-up instructions for installing Tilgin Home
Gateways HG2300 series. When following the instructions to connect and start­up the home gateway it will automatically connect to your operators network for
enabling services offered by your operator. If provided, check the instructions
from your operator for additional steps needed when connecting and powering
up the device.

For latest update of the Quick Guide see:

http://www.tilgin.com

Find tabs: Support / End-User / Quick Guide

2 Delivered with the home gateway

Confirm that you have received the following:

Content in packages for HG2300 models

All models:

Specific

Qty

HG2300 series gateway 1
HG2300 foot stand/wall bracket Optional 1
AC/DC adapter 100-240V-12V Out 1
Power cord (black) for EU standard 1
Ethernet cable (yellow) 1
Quick Guide (this document) 1
EULA, End User License Terms and Conditions 1

Your operator might also include additional cables or country specific
phone plugs.

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3 Home Gateway Overview

3.1. Home Gateway cable attachments

See more instructions below (Picture shows HG2301)

These ports are only
available on
HG2301/HG2304

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3.2. Home Gateway Interfaces

Rear panel (Backside) (Picture shows HG2301)

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Pos

Interface

Outlet

&

cable

color codes

Function

1

Multipurpose
ECO button

Green

-Connects to Wireless Local Area
Network (WLAN) ON or OFF

-Sets up Wireless Protected
Setup (WPS)

Note: The function of the ECO

mode button can be configured
in the Web GUI or setup by the
operator. The default
configuration switches WLAN
on/off.

2

3

USB Host Ports Connects USB Device

4

LAN ports:
A,B,C,D

Yellow Connects Ethernet cables (RJ-45)

to the home computers and other
devices

5

WAN Gray Connects to WAN(Internet)

6

Power Input Black Connects the power adapter

7

ON / OFF Button for turning the home

gateway on or off

8

Reset Button for factory reset

9

Phone 1 Green Connects analogue phones or fax

equipment

10

Phone 2 White

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3.3. LEDs Front Panel

Front panel LEDs indicates the home gateway and its connection status
(Picture shows HG2301)

LED

Signaling

Indication

power

OFF No power
RED, Stable Not ready, boot in progress
RED, Slow flash Connection to operator failed/
RED, Rapid flash *) Upgrading or connecting
GREEN, Rapid flash *) Upgrading or connecting

*) depending on the

SW version

this signal

is either

RED (Older version) or GREEN (Newer version)

GREEN, Stable Normal operation.
OFF Normal mode

ECO

GREEN, Slow flash ECO mode (low power mode)
RED, Stable No internet connection obtained

www Internet

GREEN, Stable Connection to internet established
OFF Not connected

USB

GREEN, Stable Connection established
OFF No telephone services configured

Phone 1

Phone 2

GREEN, Rapid flash One or more telephone services failed
GREEN Short flash Message waiting
GREEN, Stable The telephone service is available
OFF No link

WAN

GREEN, Rapid flash Traffic activity
GREEN, Stable Link 10/100M
YELLOW, Stable Link 1000M
OFF Wireless function disabled

Wireless

GREEN Wireless function enabled.
GREEN, Slow flash WPS in progress
GREEN, Rapid flash WPS failed
GREEN Short flash WPS succeeded
OFF No link

LAN

A,B,C,D

GREEN, Rapid flash Traffic activity
GREEN, Stable Link 10/100M
YELLOW, Stable Link 1000M

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4 Installing your Home Gateway

When the home gateway is connected, it will automatically be provisioned by
your operator. However, the level of configuration can vary from a completely
automatic configuration to full manual configuration, depending on what your
operator offers.

Follow the specific configuration instructions you may have received from your
operator.

The home gateway use Web GUI pages for local configuration with your
computer. Pages available in the Web GUI depend on your operator’s offering.

Home gateways and power supplies are electrical devices that can overheat
without ventilation.

Place standing or wall mounted on a firm and flat surface and do not cover or
crowd them with objects or clothing that prevents good ventilation.

Home gateways must always be installed away from heat sources and direct
sunlight.

The flowchart below describes the procedures to install your home gateway and
is in detail explained in the following pages

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4.1 Connecting to the Internet (WAN)

Connect the Ethernet cable into the WAN port (#5 on the Home Gateway

Interfaces page) and into your Ethernet access port. (Home Gateway cable
attachments)

4.2 Power on the Home Gateway

1. Connect the power cord to the AC/DC adapter

2. Connect the AC/DC adapter power cord to the power connector (#6) on
the backside of the unit.

3. Plug the power cord into a power outlet.

4. Push the ON/OFF-Button (#7) on the backside to ON

5. Check that the power LED on the front panel is lit (red).

4.3 Automatic Provisioning

When the home gateway is properly connected, an automatic configuration will
begin.

The home gateway is pre-loaded with software but it will always download
newer software and settings from your operator.

Just wait until the power LED is stable green, which normally takes a few
minutes, but may take up to 30 minutes. If the LED still does not show stable
green after 30 minutes, then reboot (push power ON/OFF-button). If problem
persists, contact your operator.

For more information about the LED status, see LEDs Front panel.

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4.4 Connecting a computer to your Home Gateway

There are two ways to connect a computer to your home gateway, either with
the Ethernet cable or by using WLAN (Wireless Local Area Network).
Other Ethernet devices or WLAN enabled clients may use same methods to
connect.
Note: Some computers can have problems when connecting both Ethernet and
WLAN simultaneously.

4.4.1 Connecting a computer by Ethernet cable

Connect the Ethernet port on your computer with an Ethernet cable to one of the
LAN ports marked A – D.

4.4.2 Connecting a computer by using WLAN (Wireless LAN)

WPS method

The Tilgin home gateway supports the Wi-Fi Protected Setup (WPS) feature to
make it easy to set up a secure wireless home network.

Two WPS methods are supported, PIN and Push Button Connect (PBC).
If your wireless device/adapter supplier does not support WPS setup, the WLAN

connection with the home gateway can be setup manually.

WPS-PIN method

1.

Enable the WLAN by pressing the ECO mode button (#1) once. The
WLAN LED on the front panel will turn green when enabled.

2.

Enter the PIN code, provided by your wireless device/adapter
supplier, in the local Web GUI of the home gateway.

WPS-PBC method

1.

Enable the WLAN by pressing the ECO mode button (#1) once. The
WLAN LED on the front panel will turn green when enabled.

2.

Press the ECO mode button (#1) again for 5-10 seconds to enable
the PBC function on the home gateway.

3.

Press the PBC button on your wireless device/adaptor.

Manual method

The WLAN settings are configured manually according to operator specific
WLAN settings or by using the default WLAN settings of the home gateway.

Note: Your wireless device/adaptor usually has a connection guide or wizard
that will guide you through configuration and connecting to the home gateway.

You should follow these instructions and take into account any WLAN security
level settings provided by your operator.

If the instructions provided with the WLAN client fail, and/or your operator does
not recommend specific WLAN settings, use the default WLAN port settings
described in chapter 4.4.2.1 Configuring WLAN Client for computer devices.

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4.4.2.1 Configuring WLAN Client for computer devices

The Wireless LAN configuration is dependent on your computer/operating
system. For more detailed instructions refer to your computer operating systems
Help.
If you have received instructions from your operator regarding WLAN security
level settings, you should follow these instructions when running the WLAN
configuration.
If the configuration fail, and/or your operator do not recommend specific WLAN
settings, use the default WLAN port settings below.

Default WLAN port settings

Check that the parameters for WLAN are set according to SSID and WPA key
found on the casing label on the back of the home gateway.

SSID = Tilgin-<12 random characters>
Example: Tilgin-1wa23sbg9skm
Channel = Auto
Note: Your operator may instruct you to use a WPA key that they provide to

you, or use the WPA key printed on the label on the backside of the home
gateway.

Make sure your WLAN profile is saved, and make sure your computer network
settings are configured properly.

4.5 Configuring your computer/device

Your computer must be configured properly to be able to connect to the Internet
and the computers network card and network properties must be configured to
obtain an IP address from the home gateway’s built-in DHCP server.

This means that you must check that your computer network settings are set to
TCP/IP protocol and that the IP address will be obtained automatically.

For detailed instructions how to set up your home network check
instructions/Help for your operating system on your computer.

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4.6 Connecting phones / equipment

You can connect your analogue phones/equipment to the home gateway.
The devices connected to the gateway are adapted for VoIP calls.
Mind that you might need a country specific phone plug and a special phone

cable (both supplied by your operator) to connect multiple analogue devices.
If your services do not include telephony, contact your operator.

4.6.1 Connecting a single analogue phone/equipment

Connect the device to either port (#9) or (#10).

4.6.2 Connecting multiple analogue phones/equipment

All of the phones in your household can be connected to the home gateway
using a country specific phone plug and a special Phone cable.

Each port can handle up to five devices in cascade. In this case, DO NOT
connect any of the home gateway phone ports to the Phone Socket on the wall.

Plug the special cable into one of the phone ports (#9) or (#10) and then into the
specific phone plug connected on the main phone socket on the wall.

DO NOT use an ordinary phone cable for this purpose. It requires a special
Phone cable and can be different from country to country.

This option must be supported in your country and by your operator.

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5 Troubleshooting Tips

If the home gateway is not working as expected, please try out the following
troubleshooting tips.

• Check the cable connections.

• Check if the power LED is lit. If not switch the ON/OFF button to ON.

Check that the power cord is attached in both ends.

• If the power LED not lights stable green within 30 minutes reboot (push
power ON/OFF)

• If the power LED still not lit stable green after reboot contact your
service operator.

• If the WAN indicator does not lit green (www) (front of home gateway),
check that the Ethernet cable is properly connected.

• Verify that the LEDs lights according to the table in LEDs front panel
page.

• Verify that you can hear a dial tone after hooking off the Telephone
receiver. If not check that the Telephone line cord from the Telephone
is connected to one of the phone ports.

• When there is slow, or no connection over WLAN, push the ECO mode
button (WLAN OFF). Now press the ECO mode button again (WLAN
ON). The Auto channel feature then searches for the best channel and
select it.

• If your operator provides Web GUI access, status information is
available via a computer login to the home gateway. Please see
information provided by your operator.

If these actions still do not solve the problem, contact your operator or the
vendor that supplied your home gateway.

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6 Safety Information

Tilgin IPRG AB products are designed and tested to meet the international
Safety of Information Technology Equipment standard. This standard provides
general safety design requirements that reduce the risk of both personal injury
and product injury, protecting against the following hazards:

• Electric shock (hazardous voltage levels)

• Fire (overload, temperature, material flammability)

• Energy (high energy circuits or potential burn hazards)

• Heat (accessible parts of the product at high temperatures)

• Radiation (noise, etc.)

7 Safety Recommendations

When using the product and to ensure general safety, you are instructed to
follow these guidelines:

• Use only the power supply adapter that comes with the package.
Replacement of power adapter can be obtained from an authorized
Tilgin distributor.

• Do not open or disassemble this product.

• Place on a firm and flat surface using the foot stand/wall bracket

• Gateways and power supplies are electrical devices that can overheat

without ventilation. Do not cover or crowd them with objects or clothing
that prevents good ventilation.

• Do not expose the product to liquid or moisture.

• Do not expose the product to lit candles, cigarettes, open flames, etc.

• Do not drop, throw or try to bend the product.

• Do not allow children to play with the product, as it contains small parts

that could be detached and create a choking hazard.

• Use only original Tilgin components and replacements parts. Failure to
do so may result in performance loss, damage to the product, fire,
electric shock or injury. It will also invalidate the warranty.

• Avoid using the unit during an electrical storm. There may be a remote
risk of electric shock from lightning.

• Treat the product with care, keep it in a clean and dust free place. Use
only a soft, damp cloth to clean the product.

All use of the product is subject to the Safety Recommendations above.
Tilgin IPRG AB waives all and any liability for damages caused to i) the product
or any other property or ii) yourself or any other individual as a consequence of
using the product in ways that deviate from the safety recommendations set out
above.

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8 Power Supply

Do not use any other power supply than the one delivered by Tilgin. Using the
wrong power supply could be hazardous to you or the product.

The power supply is approved by one or more of the following safety
organizations:

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9 FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
CAUTION: Change or modification not expressly approved by the party
responsible for compliance could void the user’s authority to operate this
equipment. This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

--Reorient or relocate the receiving antenna.

--Increase the separation between the equipment and receiver.

--Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

--Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this
device could void the user's authority to operate the equipment.
RF exposure warning
This equipment must be installed and operated in accordance with provided
instructions and the antenna(s) used for this transmitter must be installed to
provide a separation distance of at least 20 cm from all persons and must not be
co-located or operating in conjunction with any other antenna or transmitter.
End-users and installers must be provided with antenna installation instructions
and transmitter operating conditions for satisfying RF exposure compliance."

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10 Technical Specifications

Max dimension incl. foot BxHxD = 240x175x82 mm
Max dimension excl. foot BxHxD = 220x175x65 mm

Weight 0.6 kilograms
Operating voltage See the supplied power adapter
Operating frequency See the supplied power adapter

Temperature

Operating

0°C to 40°C
32°F to 104°F

Non­operating:

-20°C to 60°C

-4°F to 140°F

Humidity (relative, non­condensing)

Operating 10% to 90%,
Non-

operating

5% to 95%

11 Environmental Information

The equipment you purchased has required the extraction and use of natural
resources for its production. It may contain substances that are hazardous to
your health and to the environment. To avoid putting such substances into our
environment and to reduce pressure on our natural resources, we ask that you
reuse or recycle your end-life equipment by using an accredited electronics
take-back system.

The symbols below indicate that this product should be reused or recycled and
not simply discarded. Please locate and use an appropriate reuse and recycling
site. If you need more information on collection, reuse and recycling systems,
contact your local or regional waste administration. You may also contact your
operator for more information on the environmental performances of these
products.

Power Saver Reminder

If not using WLAN it is recommended to shut it down by pushing the ECO mode
button (#1) (OFF).

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12 Warranty

No warranty, express or implied, with respect to the product is extended directly
to you from or on behalf of Tilgin IPRG AB. Limited warranties may be granted
to you by the equipment provider in its capacity as reseller of the product.
Please contact your equipment provider for information regarding warranties for
the product.

13 Notice of Copyright and Patent Protection

This product incorporates technology, which is copyrighted, patented, or
otherwise protected under intellectual property laws and treaties and proprietary
to Tilgin IPRG AB or Tilgin’s third party licensors. All use of the products is
subject to the applicable End User License Terms and Conditions provided in
conjunction with the product.

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14 How to Mount the Home Gateway

14.1 Desk Top Mount

If you want to have the home gateway standing on a level surface

1.

Connect the cables.

2.

Arrange the cables and fix them under the hooks

3.

Put the foot stand/wall bracket on a level surface

4.

Place the device on the foot stand/wall bracket on the slot Fig 1

5.

Snap the home gateway in the slots Fig 2

Fig. 1

Fig. 2

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14.2 Wall Mount

If you want to mount your product on a wall

1. Use the foot stand/wall bracket to mark the drill holes. Fig 3.
The wall bracket is used both for wall mounting and as a foot stand.

2. When you have marked the drill locations on your wall, drill two holes
and mount the wall bracket with two suitable screws. Fig 3

3. Connect the cables to the ports on the rear panel. Fig 4

4. Hang the device on the foot stand/wall bracket hooks. Fig 5 and Fig 6

Fig. 3

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Fig. 4

Fig. 5

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Fig. 6

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15 Used Acronyms

DHCP Dynamic Host Configuration Protocol
GUI Graphical User Interface
LAN
LED
PBC Method

Local Area Network
Light Emitting Diod

Push Button Connect method
SSID Service Set Identifier
VoIP
WAN

Voice over IP

Wide Area Network
Wi-Fi
WLAN

Trademark for Wi-Fi Alliance

Wireless Local Area Network
WPA Wi-Fi Protected Access
WPS Wi-Fi Protected Setup

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Empty page

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Empty page

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This product is developed and manufactured by Tilgin IPRG AB

Copyright © 2011 Tilgin IPRG AB

All rights reserved. This Quick Guide and any associated artwork, software, and product designs are copyrighted

with all rights reserved. Under the copyright laws this Quick Guide, artwork, software, and product

designs may not be copied, in whole or part, without the written consent of Tilgin IPRG AB.

Under the law, copying includes translation to another language or format.

Any Open Source code contained in this product is available as a free download from http://www.tilgin.com

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