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Smart SOS Tracker
User Manual
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Welcome to the TigerTech Family
Welcome to the TigerTech SOS Tracker and Thank you for becoming a member of the TigerTech family.
Please take a minute to carefully review these instructions so you can enjoy your product experience.
The TigerTech SOS Tracker is a new generation of personal tracking gadgets which can be used for ensuring
the safety of Children, Sr. Citizens, Pets, loved ones working late, Personal Assets and many more things.
It is miniature in size, discreet and reliable. With Quad-Band GSM connectivity, the SOS Tracker works
anywhere in the world. With the SOS Panic Button and two-way voice calling function, you can have a voice
conversation with your loved ones whenever they need your help. It is as small as a set of car keys and
can be easily placed inside your pocket, in a handbag, suitcase, backpack etc. It can also be worn as jewelry
by ladies. With the TigerTech SOS Tracker, you will enjoy complete piece of mind as you will know exactly
where your loved ones or valuable assets are at any point in time and allows them to contact you even if
they don’t have a cell phone.
The SOS Tracker requires 2 parts to work successfully. One is the hardware and the second is the Mobile
App or the Desktop software. Please read the instructions and safety information in this manual before
installing and operating the hardware to ensure the safe and correct use of the device. Please also read
the App instructions to understand how to install and use the App.
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No.
Items
Quantity
1
TigerTech SOS tracker
1
2
Quick User Guide
1
3
USB cable
1
4
Forceps/Tweezer
1
In the box
Product details
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Pre-Installation Notes
1. Please check that the equipment model that you have received is correct and that all the
accessories are present.
2. Do not try to disassemble or modify the product to avoid damage to the product.
3. Charging the device: Insert the USB charging cable provided with the device into the charging port
and connect it to a 5V – 1A mobile phone adapter. The device takes about 2-3 hours to charge to
full capacity.
NOTE: DO NOT USE ANY OTHER CHARGER TO CHARGE THE DEVICE AS THIS MAY CAUSE DAMAGE
TO THE DEVICE AND WILL IMMEDIATELY VOID THE WARRANTY.
4. Shutdown: There are two ways to shutdown the device
a. Thru mobile phone APP: When the equipment is displayed as online, use the “Remote
shutdown” function in the App to turn it off.
b. When the device is displayed as offline in the mobile APP, please remove the SIM card
from the device and long press the Power button for powering the device off.
NOTE: If the SIM is in the device and the equipment is online then long press on the power
button will auto dial emergency numbers.
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Installation steps
1. Please make sure that the device is in the “Power off” state.
2. Insert the SIM card into the slot as shown below. Please make sure that the Caller ID function and
GPRS function on the SIM card is enabled and that the monthly data plan is a minimum of 30
min/month (or more) depending on your usage.
Use forceps to open the SIM card slot Insert the SIM card as shown
Use forceps to click the SIM card into place
3. Power on the device: Press the Power button for 3 seconds or more to power the device on.
Setup APN for GSM Network Access (ONLY IF NEEDED)
The SIM card in some countries needs the APN to be setup before the Tracker gets access to the GPRS
network. However, in India, most SIM cards work without setting APN setting. In case required, please
contact the SIM card operator or check the website of the SIM card for the APN information.
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Device Status
Light status
Charging
Light on continuously when charging; light off when fully charged;
Normal work
Light off
GSM fault
Light flashes slowly
Emergency help
Light on after pressing SOS button for 3 seconds if SOS number is set
successfully.
No power
Light off and no sound when press the power button
Power up
Indicator light on for 3 seconds
Using the Smart SOS Tracker
Press the Power / SOS key for the device to power up. You will hear a chime when the device switches on.
Please note that the device cannot be shut-down manually (using the Power button) when a SIM card is
installed and the device is online, and it can only be shut down through the App. However, when the SIM
Card is removed and the device is offline, then you can press the Power / SOS key to turn off the device
manually.
When the device is online, and if you have set up the list of emergency numbers, a long press on the Power
/ SOS button, will automatically dial the first emergency call number. If there is no answer from the first
number then the device will automatically dial the second number. It will continue to dial emergency
numbers twice. The emergency number can receive the call and have a 2-way conversation with the person
through the device microphone and speaker. Pressing the SOS key while dialing or during a call will
terminate the call.
The Indicator Light on the Tracker will indicate the status of the device as per list below:
SOS Tracker functions
1. Real-time tracking
2. Tracking History
3. Geo-fence
4. Emergency calling
5. Voice monitoring (Listen-in call)
6. Do not disturb mode
7. Work modes: Rapid positioning / Standard positioning / Economy positioning.
8. Multi-platform monitoring: Supports Android, Apple, PC Windows
9. Supports four GSM frequencies
10. Multiple languages and time zone settings
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Other features
Positioning technologies used:
- GPS satellite positioning + AGPS / WIFI auxiliary positioning + LBS base station positioning
Positioning accuracy:
- GPS - 5 to 15m, WIFI - 15-100m, LBS - 100-1000m
- IT IS IMPORTANT TO CHECK IF YOU ARE RECEIVING A GOOD GPS SIGNAL TO GET GOOD
ACCURACY)
Device size:
- 38 X 38 X 12 mm
Battery capacity:
- 500mAh with a Maximum standby time of 5 days
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Install the App
1. Download the “AIBEILE” App on your phone for Android and IOS.
Android IOS
2. For PC：http://en.i365gps.com/
3. For Android, you can download the app from Google Playstore by searching for "AIBEILE"
4. For iPhone, you can download the app from App Store by searching for "AIBEILE"
5. During the installation process, if the phone prompts you “whether to trust this program OR
whether to allow access to mobile phone location” please choose “Trust” or “Allow”.
App Log in
1. Open the AIBELE APP
2. Type Device ID number (10-digit number you will find on the Tracker box)
3. Password: The default password is 123456
4. Click login to go to the Main Menu (After logging in for the first time, please change and
remember the password)
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Using The App
Live tracking
As soon as you log into the App, you will be taken to the “Live Tracking” screen to see a Map View of the
current position of the Tracker. The Live tracking function can be used to track the position of the Tracker
as well as of the Smartphone. The 2 icons on the bottom left of the screen allow you to toggle between
the Tracker location and your Phone location. You can “+” and “-” to zoom in and zoom out of the map.
History Tracking
Your Tracker keeps an archive of routes travelled by the Tracker for the past 3 months. The “History
Tracking” function allows you to play back history of routes for any specific dates over the past three
months. Tap the “History Tracking” option at the bottom left of the screen and choose the beginning and
ending period. It will playback the route taken (Progress Bar) and you can choose the speed of playback
as well.
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Geo-Fence
Users can choose the Geo-Fence function in the App to set a virtual fence around any particular area on a
map. If the device moves outside the set Geo-Fence, the mobile phone APP will display an alarm
notification.
To set the Geo-Fence, Click on the “More” option on bottom right of the “Live Tracking” screen. Then Click
on “Geo-Fence” and then click on “+” on the upper right corner, to setup your Geo-Fence. By default, your
current position will be taken the center point of the Geo-Fence by the App. If you need any other location
as your center point, you can move the map so that your preferred location appears at the center point of
the screen. Once the center point is fixed on the map, move the slider to increase the radius of the fence
to your required limit (default radius is 100m). Once the Geo-Fence is set, give a “Name” to the Geo-Fence
and press “Save”. The Geo-Fence will now be saved by the App and will start giving you alerts whenever
the tracker moves outside the Geo-Fence area.
Note: The Geo-Fence Alarm notification will be sent by the Tracker based on the working mode setting
mentioned below. If the working mode is set to ‘Rapid positioning’ then the notification will be sent as soon
as the device updates its location or within 1 minute. If the working mode is set to ‘Economy positioning’
then the notification will be sent as soon as the device updates its location or within the next 1 hour. Hence
when using Geo-Fence, it is advised to choose the appropriate working mode.
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Message
All messages and alarms received from the Tracker are shown here. This includes the device number, the
kind of message (emergency calls, alarm, low power alarm, Geo-fence alarm etc.) and the time stamp on
the message. Click on the “Message” option on the top right of the “Live Tracking” screen.
Settings
This is to set up all the important information for your Tracker like Admin number, Emergency numbers,
White-list numbers and more. Click on the “More” button on the bottom right of the “Live Tracking” screen
to see More Menu Options.
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Working mode setting
This is to set the frequency with which the Tracker uploads its position information. The higher the
frequency of update, the more accurate the positioning data which also leads to higher battery
consumption.
There are three standard working modes. These can be set by the user through the settings menu in the
App:
1. Rapid positioning: The device will update location information at 60 second intervals. This
setting will use up the battery quickly. Expected Standby time in this mode is 36 hours.
2. Standard positioning: The device will update location information at 10-minute (600 second)
intervals. Expected Standby time in this mode is 72 hours.
3. Economy Power positioning: The device will update location information at 1-hour (3600
second) intervals. This power saving mode allows the battery to run for maximum duration.
Expected Standby time in this mode is 120 hours.
Other than these, you can set any other upload frequency (in seconds) you want by directly sending an
SMS command from your Phone to the Tracker. The details of the various SMS Commands can be found
at the end of this manual.
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Admin Number
Click “Admin Number” to enter Admin Phone Number for the Tracker. The Tracker will use this number as
the Primary number to send all the Alarm information and notifications. This includes low power alarm,
Geo-fence alarm and other alarm. The Admin number of the device can issue specific commands to the
device through the App or directly through SMS commands.
Emergency number
This is where you would set up 2 emergency numbers for receiving Emergency SOS calls from the Tracker.
The device will automatically dial these numbers when the SOS key is pressed. It will call the first number
and if it is busy then it will automatically dial the second, and cycle continuously. You can also set up a
third SOS number if required through an SMS Command.
Whitelist
This is a list of 5 numbers that will be allowed to call the Tracker directly. Only the numbers specified in
this whitelist can call the tracker.
Voice Monitoring (1-way Voice monitoring)
This is a special feature that provides a 1-way calling option that allows you to connect to the device
through your Smartphone and “listen-in” remotely to the voices near the device. If you have received an
emergency alert from the device, you can use this feature to first “listen-in” to all the voices near the device
without alarming anybody.
To set up this feature, Tap “Voice Monitoring” and enter your mobile phone number. After a few seconds,
the SOS Tracker will call your number. You should now be able to “listen-in” to all the voices around the
device. However, any voices or noises from your side will not be heard on the device speaker.
Do not disturb mode
You can set the DND on the device to prevent anybody from calling the device. You can set up to four
groups where, within that time interval, nobody will be able to call the device.
Language and time zone setting
Users can also set up their own language and Time zone setting.
Remote Shutdown
This is the only way you can shut down the Tracker when there is a SIM card installed and the Tracker is
online. Choose this option and confirm shutdown to power off the Tracker.
About Device
All device information can be found here
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Issue faced
Probable Cause
Device is not enabled on app
Please check if：
1. SIM card is not enabled
2. APN is not setup
Device is offline on APP
Please check if：
1. SIM card connects to a network
2. GPRS is enabled
3. SIM card may have exceeded monthly data/voice plan
Positioning is not accurate
Device may be indoors where the accuracy for LBS positioning is
around 200-500 meters.
Change Password
Choose this option to change your password as soon as you log in the first time.
Quick Troubleshooting Guide
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Function
Command Format
Example
Expected Response
1
Current
Version
pw,password,verno#
pw,123456,verno#
verno:G19F_V1.40_2016.04.12
_14.26.38.
2
Reset device
pw,password,reset#
pw,123456,reset#
reset..
3
Restore
factory
settings
pw,password,factory#
pw,123456,factory#
factory ok,reset..
4
Set password
pw,password#
pw,666999#
[pw,666999#] ok!
5
Change
Upload time
pw,password,upload,time#
pw,123456,upload,300#
[upload,300#] ok!
6
IP and Port
pw,password,ip,x.x.x.x,y#
pw,123456,ip,a6.gps18.com,
7755#
[surl,a6.gps18.com,port,7755#
] ok!
7
Language
and Time
Zone
pw,password,lz,x,x#
pw,123456,lz,1,8#
[lang,1,zone,8#] ok!
8
APN
pw,password,apn,APN
name,user name,user
password,MCCMNC#
（Don't have to input user
name and user password）
pw,123456,apn,cmnet,,,460
00#
apn:cmnet;user:;passwork:;us
erdata:46000.
9
Check
Location
pw,password,url#
pw,123456,apn,cmnet,,,460
00#
url:[No Locate]
http://maps.google.com/maps
?q=N0.000000,E0.000000
Locate date:2016-5-5
Locate time:11:37:39
10
Specifications
pw,password,ts#
pw,123456,ts#
ver:G19C_BASE_V1.0_2014.05
.19_09.38.29;
ID:7893267577;
imei:000078932675770;
ip:121.37.43.203;
port:8711;
center:1252013640927062;
slave:13530024214;
sos1:664214;
sos2:666134;
sos3:;
upload:300S;
workmode:2;
bat level:3;
language:1;
zone:8.00;
GPS:NO(0);
GPRS:OK(90);
LED:ON;
pw:123456;
SMS SETTING COMMAND LIST FOR THE TIGERTECH SOS TRACKER
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Function
Command Format
Example
Expected Response
11
Center
number
pw,password,center,phone
number#
pw,123456,center,18320880
333#
center:18320880332.ok!
12
Voice
Monitor
number
pw,password,monitor,phon
e number#
pw,123456,monitor,667062
#
monitor ok!
13
3 SOS
number
pw,123456,sos,number1,nu
mber2,number3#
pw,123456,sos,667062,6661
34,664214#
[sos,667062,667063,667064#]
ok!
14
SOS1
number
pw,password,sos1,phone
number#
pw,123456,sos1,667062#
[sos1,667062#] ok!
15
SOS2
number
pw,password,sos2,phone
number#
pw,123456,sos2,666134#
[sos2,666134#] ok!
16
SOS3
number
pw,password,sos3,phone
number#
pw,123456,sos3,664214#
[sos3,664214#] ok!
17
Delete SOS
Number
pw,password,sos No.#
pw,123456,sos1#
[sos1,#] ok!
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PRODUCT SPECIFICATIONS
Category
Specifications
Dimensions
38.5X38.5X17mm
Weight
22g without package, 130g with package box
Colors
White, Red, Blue
SOS Button
One button for Power & SOS calling
GPS antenna
Highly Sensitive ceramic active antenna
GSM antenna
FPC antenna
Battery
450mAh
SIM card slot
1 pc
G-sensor
Supported for speed display
I/O port
USB charger port
CPU
MTK MT6261
GPS chip
MTK3337
GPRS
Class12
GPS signal
L1,1575.42MHz C/A
GPS channel number
22 channels
GPS chip receive sensitivity
Tracking sensitivity - 165dBm, Cpture sensitivity:-148dBm
GPS location accuracy
5~15M
LBS location accuracy
100-1000M
Minimum standby current
less than 0.5 mA
Average standby current
less than 2.5 mA
Average working current
around 55mA
Working temperature
-20℃ to 50℃
Working humidity
5% to 95% non-congealable
Test and certification
Approved by 3C, CE & ROSH
GPS antenna
Built-in high sensitivity FPC antenna
GSM antenna
Built-in four frequency antenna
Bluetooth
Bluetooth 3.0(Normal closed)
G-sensor
Supported
MIC
Built-in
Operating Platforms
Android 2.3 and above, IOS5.0 and above.
Calling function
2 way talking, Remote 1 way voice monitoring
Language support
English
GSM+GPRS+GPS
GPS+LBS+WIFI Multi-modal positioning
Support AGPS
Cold start - 26 seconds positioning time
Calling functions
SOS call, Voice monitoring, Whitelist for do-not-distured
Power management
Ultra-low power consumption, Smart sleep with Auto wake-up on motion
One key emergency
SOS button for one key emergency calling, autodialing function
Smart Geo-fence
Auto alarm, when device steps outside the set range
Route History`
Can check route history for past three months
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Personal Information Security & Declarations
- Please install and use this product correctly.
- In order to guarantee the safe use of the products, please ensure that your product is not used to
track people without their permission.
- We adopt technology and management measures to ensure the safety of network
information. TigerTech will not responsible for any illegal use of this product. The user
bears complete and comprehensive responsibility for his or her actions.
Please note that removal of, or any damage to the product shell will void the warranty.
Please use the original factory provided charging cables and accessories. Please note that the device comes
with a special microUSB charging cable which is the ONLY cable to be used for charging the device. Using
any other standard microUSB cable will NOT WORK and will cause damage and warranty will be voided.
If you do not use this product correctly or connect any incompatible cables, this will cause product damage,
cause the warranty to be immediately voided, and may even endanger the safety of the user.
TigerTech Smart Living Pvt. Ltd. does not undertake any responsibility or liability whatsoever for the
customers or user’s safety at any time, in any way, shape or form.
The successful functioning of this product depends on the available GPS network, GSM (GPRS) network
system, GIS (geographic information) system and the computer system, etc. You need to install the SIM
card in the device and ensure that the Internet function is working and that you have a good network
availability. Please note that the positioning function will not work when you are out of network service
zone. TigerTech does not undertake any responsibility for any losses of any kind and / or service disruption
due to network failure or any other causes including force majeure causes.
Important Safety and Handling Information
To avoid injury, read all operating instructions and the following safety information before using your
device.
Warning: Failure to follow these safety instructions could result in fire, electric shock, or other injury or
damage to the device or other property.
The TigerTech device was built to withstand traditional wear and tear. Do not Disassemble, open, crush,
bend, deform, puncture, shred, microwave, incinerate, paint the device or insert foreign objects into the
device. Do not use or attempt to install your device if it has been damaged.
Water and Wet Locations. Your device is not waterproof. Take care not to spill any food or liquid on
the device. Try to install your device in a dry location, protected from rain and adverse weather
conditions.
DO NOT ATTEMPT TO INSTALL YOUR DEVICE IF YOU OR THE DWELLING ONTO WHICH YOU ARE
ATTEMTPING TO INSTALL THE DEVICE, ARE WET. USE THE CIRCUIT BREAKER, OR TURN OFF THE
POWER PRIOR TO INSTALLING THE DEVICE.
Repairing or Modifying the device. Never attempt to repair or modify your device. Doing so will
automatically void your warranty.
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TigerTech Smart Living Pvt. Ltd.
1, Raj-Shree Apartments, Nilgiri Lane,
Aundh, Pune 411007
Support: +91-7720056565
Email: [email protected]
Child Hazards. Keep the device and its accessories out of the reach of small children.
Keeping the device Within Acceptable Temperatures. The TigerTech device is designed to be
operated in regular temperatures in India (-20C to 50C). Extreme Low-or high-temperature conditions
might cause the Device to stop working properly. Please keep the device out of direct sunlight.
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