Check the following before requesting repair service.
Problem Check point Action
Reference
page
The rice has not been cooked.
The food has not been cooked.
Is the power plug properly connected to
an outlet?
Insert the power plug fully into an outlet. 6•14•25•26•29•
40
Rice was not cooked
completely by the preset time.
Does the display show the correct present
time?
Set the correct present time.
40
Check "Cooking time is too long" on p.38 and take the necessary action.
An alarm (3 beeps) sounds and
the Timer function cannot be
set.
Does the display show the correct present
time?
Set the correct present time.
40
Is "0:00" blinking on the display? Set the present time.
Was the "Synchro-Cooking",
"Mixed•Sweet", "Risotto", "Stew•Soup", or
"Cake" menu selected?
The Timer function is not available for the
"Synchro-Cooking", "Mixed•Sweet",
"Risotto", "Stew•Soup", or "Cake" menus.
18•19
Was an unacceptable time set? Set a time that is acceptable under the
Timer function.
An alarm (3 beeps) sounds
when the Timer function is set.
An alarm sounds if you do not operate the
rice cooker within about 30 seconds after
pressing the [Timer] key.
Continue setting the Timer function.
18•19
The display is blurred. Are there any grains of burned rice or any
other remaining grains of rice adhering to
the gasket or the brim of the inner pot?
Completely remove all remaining rice.
14•31 - 33
Is the outer surface of the inner pot wet? Wipe with a dry cloth.
Sound is heard during cooking,
steaming, reheating, or when
the Keep Warm function is on.
Do you hear a ticking sound? This is the sound from the microcomputer
controller. This is not a malfunction.
11
Do you hear a popping sound? This is the sound of metal contracting due
to heat. This is not a malfunction.
Do you hear a water bubbling sound?
(During cooking and steaming only)
This is not a malfunction.
Do you hear a completely different sound
from the above?
Contact the JAPAN TIGER
CORPORATION.
-
Reheating is disabled. Does an alarm (3 beeps) sound when you
press the [Start] key?
The rice is cold. Rice below approximately
131ºF (55ºC) cannot be reheated.
21•22
Is the Keep Warm light off? Press the [Keep Warm/Cancel] key and
check that the Keep Warm light turns on.
Then, press the [Start] key again.
Food adheres to the inner lid
during synchro-cooking.
When cooking with ingredients that expand during heating, such as eggs etc., some
may adhere to the inner lid. If it is bothersome, reduce the amount of the ingredients.
-
Baking a cake takes a long
time.
If the power voltage is low, it may take longer than the standard time to completely
bake a cake. Extend the baking time if it is not completely baked.
30
Water or rice has entered the
main body.
Water or rice inside the main body may cause problems. Contact the JAPAN TIGER
CORPORATION.
-
When setting the present time,
pressing the [Hour] or [Min]
key does not access the time
setting mode.
The time cannot be set during cooking, when the Keep Warm function is on, when the
Timer function is in use, or during reheating.
40
The Keep Warm light is
blinking.
When the "Risotto" or "Cake" menu is selected, the Keep Warm light blinks when
cooking is complete.
17•20•30
The elapsed Keep Warm time is
blinking.
Was the Keep Warm function used
continuously for more than 12 hours?
The elapsed Keep Warm time will blink
when the Keep Warm function has been
on for more than 12 hours.
20
Was a stew kept warm for more than 6
hours?
The elapsed Keep Warm time will blink
when the Keep Warm function has been
on for more than 6 hours.
28
15
Troubleshooting
38