TIE Onyx 2, Onyx 3, Onyx 4, Onyx 5 User Guide
Tie
Onyx 2, 3, 4 & VS
• Service and Programming Manual
KELLATRONICS,
TABLE OF CONTENTS
Section 1
Features
Table of Contents
Introduction.
Before Reading This Section
Using This Section
User-Programmable Features (VS Only)
Modular and Non-Modular
How to Use this Section With Section 2
....................................
............................l-l
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.....................
.......................
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Account Code Capability . . . . . . . , . . . . . . . . . . , . . . , . . . . . . 1-14
Enter an Account Code to classify your outside call.
Alphanumeric Display . . . . . . . . . . . . . . . . . . , . , . . . . . . , . .
The display telephone has an alphanumeric display for feature status
messages.
Alternate Attendant. . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . .
The attendant can forward calls to another
Alternate Attendant, Attendant Console (ONYX IV) . . , , . . . . . . . .
The attendant with an Attendant Console can forward calls to an Alternate
Attendant group.
Analog Station Interface . . . . . . . . . , . . . . . . . . . . . . . . . . . . I’
Have standard 2500 set DTMF service at any extension port.
Attendant Console (ONYX IV) . . . . . . . , . . . . . . . . . . . . . . . .
To speed call processing, the attendant can use a special Attendant Console.
Attendant Positions . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . .
Attendants have some unique features.
Automated Attendant
Refer to the Operator Assistance and Voice Mail Compatibility features.
Automatic Answer (ONYX IV) . . . . . . . . . . . . . . . . . . . . . . .
Attendants with can have Automatic Answer -just like attendants
with Attendant Consoles.
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . .
ACD distributes incoming calls among ACD group members.
Automatic Call Distribution (ONYX IV) . . . . . . . . . . . . . . . . . . .
ONYX IV provides enhanced Automatic Call Distribution.
Automatic Fault Reporting (With Remote Maintenance/Programming) . . l-33
The system automatically reports faults if they occur.
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Place or answer a call by just pressing a key.
Automatic (ONYX IV) . . . . . . . . . . . . . . . . . . . . . .
An or ESL extension can automatically a programmed
destination when the user lifts the handset.
Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ARS routes calls according to the digits a user dials.
Background Music . . . , . . . . . . . , . . . . . . . . . . . . . . . . . . . . .
and ESL sets can broadcast music through their speakers.
Battery Backup. . . . . , . . . . . . . . , . . . . . . . . . . . . . . . . . . . .
T’he system can operate normally during a power failure.
Call Coverage Keys . . . . . . . . . . . , , . . . . . . . . . . . . . . . . . . . l-43
Simplify extension coverage with Call Coverage Keys.
Call Forwarding . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . .
Redirect calls to another extension.
Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . , , . . . . . l-48
Cancel all Call Forwards in the system (attendants only).
Call Parking. . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . l-49
Place an outside call in a waiting state, so it can be picked up from another
phone.
l-l
l-l
1-2
l-42
.
Issue 1-O
FEATURES l-i
TABLE OF CONTENTS
Table of Contents (Cont’d)
Call Timer. . . . . . . .
Time outside calls (display . . . . .
Call Waiting (Camp-On). . . . . . . . . . . . . . . . . . . . . . . . . . 1-53
Wait in line for a busy extension without hanging up.
Callback . . . . . . . . . . . , . . . . . .
Leave a request for a return call at a busy extension.’ . .
l-55
Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . l-57
Answer outside calls.
Central Office Calls, Placing . . . . . . . . . . . . . . . , . . . . . . . . . . .
Place outside calls.
Centralized Attendant Service . . , .
An attendant in a hub system can
Compatible Feature Keys . . . . . . . . . .
Customize programmable keys with
Class of Service . . . . . . . . . . . . . . . . . .
Sets various features and dialing options for .
trunks.
Conference . . . . . . .
Data.
. . . . . . . . . . . .
The system provides
. . . . . . . . . . . . . . . . . . . . . . . .
DP and DTMF Compatibility . . . . . . . . . . . . . .
The system works with Dial Pulse and tone . .
Pulse to Tone Conversion.
Dialing Number Preview . . . . . . . . . .
Dial, review and correct your number the’
. .
systems.
. . . . . . . . . . . .
. S-67
. . . . . . . .
1-61
l-64
.l-65
l-69
.l-71
. l-72
Direct Inward Dialing (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . , l-73
Outside callers can directly dial extensions.
Direct Inward Line (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A trunk can ring an extension directly.
Direct Inward System Access (DISA) . . . . . . . . . . . , . . . . . . . . . .l-78
Outside callers can directly access system features.
Direct Station Selection, DSS Console . .
A DSS Console has 80 keys for one-button
features.
.
Direct Station Selection, Extension . . . . . . . . . . . . . . . . . . . . . . . 1-83
From your 30-button have simplified extension calling and Transfer.
Direct Trunk Access . . . .
Seize an individual
1-85
Directed Call Pickup . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . l-86
Intercept a call ringing another extension.
Directory Dialing , . . . , . . . . . , . . . . . . . . . . . . . . . . . . . . . .
Use Speed Dial or Intercom by selecting a name instead of dialing.
Directory Dialing (ONYX IV). . . . . . . , . . . . . . . . . . . . . . . . .
An Attendant Console or user can have a specially programmed key
for Intercom Directory Dialing.
Distinctive Ringing, Tones and Flash Patterns . . . . . . . . . . . . . . . .
Each extension provides audible and visual call status signals.
Do Not Disturb. . . . . . . . . . . . . . . . . .
Your extension can block Page, ringing and .
announcements.
. . . .
l-90
Dual Line Appearance (ONYX IV) . . . . . . . . . . . . . . . . . . . . . .
Have two line appearance keys for placing and answering calls.
Equal Access Compatibility . . . . . . . . . . , . . . . . . . . . . . . . . . .
The system is compatible with Equal Access dialing, has it.
Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .l-94
Unanswered calls can ring 15 times before the system reroutes them.
Extension Hunting . , . . . , , . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunting routes calls to a predefined group of extensions.
l-ii FEATURES
Issue 1-O
TABLE OF CONTENTS
Table of Contents (Cont’d)
External Alerting Devices. . . . , . . . . . . . . . . . . . . . . l-100
can customer-provided alerting devices.
Flash . . . . .
Flash a trunk access
l-102
Flexible Numbering Plan . . . . . . . . . . . . . . . . . .
The administrator can change the digits users dial to access features.
Forced Trunk Disconnect . . . . . . . . . . , . . . . . . . l-105
Disconnect another extension’s active outside call.
Group
Group
Group
Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-107
Answer a call ringing an extension in a pickup group.
Listen . .
Talk on the
telephone speaker.
.
Ring (Ring Groups) . . . . . . . . . . . . . . . . . . , . . . . . . l-l 10
Extensions can be in Ring Groups for answering calls.
Handsfree (Speakerphone) and Monitor . . . . . . . . . . . , . . . . . . . . l-l 12
Use the speaker and microphone in the telephone (instead of the handset).
Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use a customer-provided headset instead of the handset.
Put a call in a temporary waiting state.
14
Hotline. . . . . . . . . . . . . . , . , . , . , , . , , . . . . . . . . . . . . .
Get one-button calling and Transfer to another extension.
Intercept of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The system may intercept (prevent) certain types of calls.
Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-122
Call any other extension in the system.
Intrusion (Barge-In). . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . J-125
Break into another user’s conversation.
Last Number Redial . . . . . . . . . . . . . , . . . . . . . . . , . . . . . . . J-127
Quickly the last number you dialed.
Least Cost Routing (Hybrid) . . . . . . . . . . . . . . . . . . . . . . . . . .
LCR
routes and restricts calls user’s dial.
Line (Trunk) Queuing. . . . . . . . , . . . . . . . . . . . . . . . . . . . . . l-132
Wait in line for a busy trunk or trunk group to become free.
Line (Trunk) Rotaries (Hybrid) . . . . . . . . . . . . . . . . . . . . . . . . . l-134
Place a call over a trunk in a group, rather than a specific trunk.
Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loop keys simplify placing
Meet-Me Conference. . . . . . . . . . . . . . . , . . . . . . . . . . . . . .
Set up a Conference with two other inside parties.
Message Waiting. . . .
Leave an indication
Microphone Mute . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turn off your phone’s Handsfree microphone at any time.
Multiple Directory Numbers (ONYX IV) , . . . . . . . . . . . . . . . .
You can have more than one extension number for answering calls.
Music On Hold. . . . . . . . . . . . . . , . . . . . . , . . . . . , . . , . . . l-142
Have music play to calls on Hold.
Night Answer (Off-Hours Ringing) . . . . . . . . . . . . . . . . . . . . . .
The attendant can put the system in the night mode. This can activate
Assigned Night Answer or Universal Night Answer.
Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-146
All extensions and trunks can be on calls simultaneously, without blocking.
Off-Hook Signaling . . . . . . . . . . . . . . . . . . , . . . . , . . . . . . . .l-147
Send an off-hook signal to a busy
Off-Premise Extension . . . . . . . . . . . . . . . . . . , , . . . , . . . . . . l-150
The system provides connections for Off-Premise Extensions.
and answering trunk calls.
. . 1-139
Issue 1-O FEATURES
l-iii
TABLE OF CONTENTS
Table of Contents
Operator Assistance (OPA) . . . . . . . . . . . . . . . . . , . . . l-163
OPA answers calls and provides dialing options to callers [not available in
Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . J-167
Broadcast announcements to other extensions external
speakers.
Compatibility. . . . . . . . . . . . . . . .
The system can connect to lines.
Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . l-173
Record a Personal Greeting for incoming callers (not available in VS).
Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . l-175
Place or answer an outside call by just lifting the handset.
Privacy. . . . . . . . . . . . . . . . . . . , . . . . . . . . . . , . . . l-177
Privacy blocks incoming Intrusion attempts.
Privacy Groups . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . l-178
Easily join another Privacy Group member’s outside call.
Private Line. . . . . . . . . . . , . . . . . . . . . . . . . . . . . . , . . . l-180
Have a Private Line for placing and answering calls.
Programmable Keys, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-182
Programmable keys simplify placing and answering calls and using certain
features.
Release Key. . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . l-184
Disconnect a call by pressing the Release key, rather than hanging up.
Removing Trunks and Extensions From Service . . . . . . . . . . . . .
The attendant can remove problem trunks and extensions from service.
Reverse Voice Over (ONYX IV). . . . . . . . . . , , . . . . . . . . . .
While on a call, make a private Intercom call to an idle co-worker.
Ringing Line . . . . . . . , . . . . . . . . . . . . . . . . . .
Answer a ringing call by just lifting the handset.
Save. , . . . . , . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . .l-189
Save your last outside number and easily redial it later on.
Selectable Display Messages. . . . . . . . . . . . . . . . , . . . . . . . . . . l-191
Select a preprogrammed display message for your phone that your
incoming callers see.
Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-193
Listen to the conversation at a busy extension.
Special Services and OCC Compatibility. . . . . . . . . . . . . . , . . . . l-195
The system is compatible with special long distance services such as
or GTE Sprint.
MCI
Special Trunk Interface . . . . . . . , , . . . . . . . . . . . . . . . . . . . l-197
The Special Trunk Interface provides circuits for connecting OPX, DID and
tie trunks (except in VS).
Speed Dial. . . . . . . . . . . . . , . . . . . , . . . . . . . , . . . . . . , . l-198
Get quick access to frequently dialed numbers.
Split. . . . . . . . , . . . , . . . . . . . . . , . . . . . . . . . . . . . .
Alternate between your current call and a new call.
Station Message Detail Recording, . . . . . . . , . . . . . . . . . . . . . . l-208
SMDR provides a record of the system’s calls.
System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
For Automatic Fault Reporting, a four-line text field contains site
identification information.
System Programming Password Protection . . . . . . , . , . . . . . . . . . l-213
The system administrator must enter a password before programming.
System Reports, Diagnostics and Maintenance Utilities . . . . . . . . . .
Reports. diagnostics and utilities help a technician troubleshoot the system
from the programming terminal.
System Timers . , . . . . . . . . . . . , , . . . . . . . . . . . . . . . . . .
The system administrator can change the settings for the System
Timers.
Tandem Calls (Tandem . . . , . . . . . . . . . . . . . . . . . . . 1-219
Join two outside calls in a trunk-to-trunk Conference.
l-iv FEATURES
Issue 1-O
TABLE OF CONTENTS
Table of Contents (Cont’d)
Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .
The system administrator divide the system into different
Tie Lines. . . . . . . . . . . . . . . .
The system provides connection . . .
Time and Date Setting. . . . . . , . . . . . . . . . . . . . . . . . . . . . . . .
Time and Date appears on display and various reports.
Toll Restriction . . . . . . . . . . . .
Toll Restriction limits the . .
. . l-224
l-228
l-230
Management Reporting . . . . . . . . . . . . . . . . . . . . . . . . . l-233
The TMS report provides a record of call activity.
Traffic Management Reporting (ONYX IV) . . . . . . . . . . . . . . . . l-235A
ONYX IV offers enhanced TMS reports.
Transfer. .
Send
. . . . . . . . . . . . . . . . .
Voice Mail Compatibility . . . . . . . . . . . . . . . . . . . . . .
The system is fully compatible with Integrated Voice Messaging
l-236
. . 1-239
Voice Prompting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . l-244
Voice messages announce your call status (not available in VS).
Volume Controls. . . . . . . . . . . .
Adjust the speaker volume at . .
. l-246
Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . l-248
emporarily override Class of Service Dialing restrictions.
List of Illustrations
Figure l-l, Multibutton Telephones.
......................
Figure l-2, Attendant Telephone (P/N 88254)
Figure l-3, DSS Console.
.............................
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.l-3
l-4
Figure l-4, Console (ONYX IV)
Figure l-5, Electronic Single Line
Figure l-6, Analog Station Interface
Telephone
..............
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-1-6
l-7
Issue 1-O
List of
Table l-l, System Flash Rates
Table l-2, System Ring Rates
Table l-3, System Tones
Table
System Number Plan.
Table l-5, Attendant Displays.
...........................
..........................
.............................
........................
.........................
Table l-6, ACD Supervisor Displays
Table l-7, Telephone Displays
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FEATURES
l-8
l-10
l-11
1-17
. l-19
l-v
TABLE OF CONTENTS
Feature Cross Reference (Page 1 of 5)
Account Code Capability
Alphanumeric Display
Alternate Attendant
Alternate Attendant, Attendant
Console (ONYX
Analog Station Interface
Attendant Console (ONYX IV)
Attendant Positions
Automatic Distribution (ONYX IV)
Automatic Fault Reporting (With Remote
i ,
IV
VS has phone displays
Comments
400 codes in VS. 601 in-others
IV has additional option
IV
att. console
Console only
Only 89749 in VS
IV has and/or consoles
VS sup. display needs
IV has many additional options
Automatic Handsfree
Automatic
Automatic Route Selection
Background Music
Battery Backup
Call Coverage Keys
Call Forwarding
Call Fotwarding Cancel
Call Parking
Call Timer
(ONYX IV)
i
Different connections in VS
Different unit for VS
Not in key systems
64 codes in VS, 184 in others
Requires AUX in
Interacts with DSS prog in VS
cck needs VS AUX
VS user-programmable
FEATURES
Issue
1-O
Feature Cross Reference (Page 2 of 5)
TABLE OF CONTENTS
Call Waiting (Camp-On)
Callback
Central Office Calls, Answering
Central Office Calls, Placing
Centralized Attendant Service
Compatible Feature Keys
Class of Service
Conference
Data
DP and DTMF Compatibility
Dialing Number Preview
Direct Inward Dialing (DID)
vs
32x60 IV
Different capacities
!
Comments
Different capacities
VS user-programmable
Future module in VS
41 total in VS, 565 in others
Additional option in IV
Requires AUX in VS
Future module required in
Different Camp-On in IV
VS
Direct Inward Line
Direct Inward System Access (DISA)
Direct Station Selection, DSS Console
Direct Station Selection, Extension
Direct Trunk Access
Directed Call Pickup
Directory Dialing
Directory Dialing (ONYX
Distinctive Ringing, Tones
Flash Patterns
Do Not Disturb
Dual Line Appearance (ONYX IV)
Equal Access Compatibility
and
Future module required in VS
VS supervised loop only
4 blocks in VS, 20 in others
Full Dir. Dial. needs
Uses special key
reminder in VS
VS
AUX
Issue 1-O
FEATURES
l-vii
TABLE OF CONTENTS
Extended Ringing
Feature Cross Reference (Page 3 of 5)
56x120
vs
12x36 32x60 72x180 IV
Comments .
Extension Hunting
External Alerting Devices
Flash
Flexible Numbering Plan
Forced Trunk Disconnect
Group Call Pickup
Group Listen
Group Ring (Ring Groups)
Handsfree (Speakerphone) and Monitor
. Headset Compatibility
Hold
Hotline
,
VS user-programmable
Two relays in VS, 4 in others
Different group numbers
No UCD announcement in VS
Requires AUX in VS
VS user-programmable
VS user-programmable
Intercept of Calls
Intercom
Intrusion (Barge-In)
Last Number Redial
Least Cost Routing (Hybrid)
Line (Trunk) Queuing
Line (Trunk) Rotaries (Hybrid)
Loop Keys
Meet-Me Conference
Message Waiting
Multiple Directory Numbers
IV)
mutes handset
I
Different capacities
VS user-programmable
Not in VS or key systems
Not in key systems
Key systems incoming only
reminder in
VS
l-viii
FEATURES
Issue
1-O
Feature Cross Reference (Page 4 of 5)
TABLE OF CONTENTS
Music On Hold
Night Answer (Off-Hours Ringing)
Non-Blocking Architecture
Off-Hook Signaling
Off-Premise Extension
Operator Assistance (OPA)
Paging
Compatibility
Personal Greeting
VS
,
12x36 32x60 IV
Different connections in VS
Voice over VS user-prog.
I
Comments
Different UNA prog. in VS
IV has
VS user-programmable
Requires future module in VS
Not in VS
2 ext zones in VS, 4 in others
Different prog in VS
No page relays in VS
Auto Page only in IV
VS user-programmable
Not in VS
Prime Line Selection
Privacy
Privacy Groups
Private Line
Programmable Keys
Release Key
Removing Trunks and Extensions
From Service
Reverse Voice Over (ONYX IV)
Ringing Line Preference
Save
Selectable Display Messages
Silent Monitor
I
VS user-programmable
Different capacities
Different options VS and IV
DSS Console only
VS user-programmable
16 in VS, 64 in others
16 preset in VS without
Special Services and OCC Compatibility
Issue 1-O
FEATURES
l-ix
TABLE OF CONTENTS
Special Trunk Interface
Feature Cross Reference (Page 5 of 5)
56x120
12x36 32x60 IV
Comments
Not in VS
Speed Dial
Split
Station Message Detail Recording
System Identification
System
System Reports, Diagnostics and
System Timers
Tandem Calls (Tandem
Tenant Service
Tie Lines
Time and Date Setting
t
Toll Restriction
Programming Password
Protection
Maintenance Utilities
I
Different number of blocks
Names in VS needs AUX
VS user-programmable
Split key in IV
No separate modem port in VS
Requires AUX in VS
VS uses first line only
Different passwords
Additional timer in
Needs disconnect supervision
Different prog in VS
VS requires future module
No voice time in VS
VS user-programmable
No voice prompt in VS
Traffic Management Reporting
Management Reporting (ONYX
Transfer
Voice Mail Compatibility
Voice Prompting Messages
Volume Controls
Walking Class of Service
l-x FEATURES
No modem in VS
Requires in VS
Different options in IV
Additional option in IV
Not in VS
Tssue 1-O
INTRODUCTION
Before Reading .
This Section
!
Using This Section
This section provides detailed information on the system’s features. If you
don’t know what the various features are, review the feature
provided as part of this section’s Table of Contents. After reviewing the
feature summary, turn back to this section for the specifics.
The features in this section are in alphabetical order, like a dictionary. This
section subdivides each feature definition into headings as follows:
Description
the Description are the
tells what the feature is and describes its benefits. Along with
Conditions
and
Default Configuration.
Conditions
provides the feature’s operational limits (if any). Default Configuration
outlines how the feature works with the default programming. When
initially installed, the system uses the default configuration.
Programming
feature. Some features require programming; others don’t. You
customize the
Programming
explains the system programming that lets you customize the
must
Required Programming
to make the feature work.
Other
lists additional programs you should consider when setting
up the feature. If you decide to customize a feature, use Section 2 to:
Enter the change in the system
Record the change on the Program Record Form (PRF)
Refer to the System Programmable Options chart at the end of this manual
for a handy Feature-to-Program troubleshooting reference.
Related Features presents the feature interaction.
Feature Operation consists of instructions on how to use each feature. The
instructions also show the various flash and ring rates and system tones
(Tables
through l-3). This tells the user what to expect before
and
after each instruction step. For example:
Look for: Line key On (red/green)
Listen for:
Dial tone
indicates that both red and green in the line key are on and the user
listens to dial tone. If a user has an Electronic Single Line (ESL) set, the
Look for
instructions do not apply.
VS User-Program-
mable Features
Issue 1-O
With the correct access level, a user can customize selected features from the
telephone. The user-programmable features are abbreviated in this manual:
+ + Line key + Y(es) or N(o) + SAVE
and
press
Press line key
Press SAVE
User-programmable features include (refer to the system Administrator’s
Guide for the specifics):
Call Coverage Keys
Central Office Calls, Answering
Intercom
Group Call Pickup
Headset Compatibility
Hotline
Off-Hook Signaling
Paging
Prime Line Selection
Ringing Line Preference
Speed Dial
Time and Date Setting
Night Answer
FEATURES l-l
INTRODUCTION
Modular and
Modular
Your system may have modular and/or non-modular Modular
have red and green non-modular have only red
Some feature operations have different LED flash rates for modular
modular For other features, the rate applies to both Note
that the color green only applies to modular
to Use This
Section With
Section 2
For example, if you see:
you know that the LED on a non-modular is On (red).
Section 1, Features, works closely with Section 2, Software Configuration
(see the Illustration below).
Look for:
If a feature has a required program, go to Section 2 for the details on the
-program.
The
Feature Reference
that program is required.
If a feature has more than one required program, the
heading in Section 2 lists these options. While learning about one
program, this shows you the other programs you have to consider to get the
feature to work.
On(green)
heading in Section 2 lists all the features for which
Programming
1-2 FEATURES
The program references
the feature here.
If the feature has
other required
programming here...
L
The program shows
it as related
programming here.
Issue 1-O
INTRODUCTION
Display
Programmable
Keys
Programmable
Feature Keys
Hold,
Background Music
Conference
Automatic Answer
(ONYX IV Attendant)
Last
Number
Redial
Volume Up
Volume Down
Feature, Flash
Programming
Mode
-Message Waiting
Handsfree
(Attendant’s Intercom Loop Key)
“Do Not Disturb,
Microphone Mute
(Attendant’s Night Answer Key)
Issue 1-O
Figure l-l MULTIBUTTON TELEPHONES
FEATURES
1-3
INTRODUCTION
Programmable
Feature Keys
Conference
\
Message Waiting,
Automatic Answer
(ONYX IV Attendant)
Volume Controls
, Last Number
Unassigned
(No Function)
Intercom
FEATURES
Figure 1-2 ATTENDANT TELEPHONE (P/N
Issue 1-O
INTRODUCTION
All Call Page
Page Zones
Release
Park Orbits
Issue 1-O
(P/N 88255)
Figure 1-3 DSS CONSOLE
WITH ONYX II/III/IV KEY
(Page 1 of 4)
FEATURES
INTRODUCTION
q
302 303 304 305 306 “$307
312 313 314
All Call Page
Page Zones
q 3O9
316
Park Orbits
Release
FEATURES
(P/N 88255)
Figure 1-3 DSS CONSOLE
WITH ONYX VS KEY
(Page 2 of 4)
Issue 1-O
INTRODUCTION
365
375
366
PAGE
367
PAG
366
PAG
369
PAG
370
60
371
61
372
62
373
RLS
Issue 1-O
Figure 1-3 DSS CONSOLE
WITH ONYX II/III/IV KEY
(Page 3 of 4)
FEATURES
INTRODUCTION
331
341
302 303
3’3
322 323
332 333
PAGE I PPG 2
334
325
335 336
306
346
307
318
327 328
337
309
319
329
339
62
320
I
RLS
FEATURES
Figure 1-3 DSS CONSOLE
WITH ONYX VS KEY
(P/N 88555)
(Page 4 of 4)
INTRODUCTION
timers (for
Key call
Programmable
Keys
Time
Date
Feature status
Outside Line
Loop Key for
(line) Keys
Issue 1-O
Release Bar
Voice Transfer
Note:
For additional information on the Attendant Console’s keys, refer to the
Attendant Console (ONYX IV) feature.
Figure ATTENDANT CONSOLE (ONYX IV Only)
Transfer Bar
FEATURES
INTRODUCTION
Transfer
Message
Waiting LED
Volume Down
FEATURES
Figure l-5 ELECTRONIC SINGLE LINE (ESL) TELEPHONE
Flashes when
telephone rings
telephone off-hook
INTRODUCTION
To Extension Modular Jack
Issue 1-O
2500 Set
Figure
1-6 ANALOG STATION INTERFACE
FEATURES
INTRODUCTION
SLOW FLASH
MEDIUM FLASH
HOLD FLASH
EXCLUSIVE HOLD
(DSS Console Only)
DND FLASH
(DSS Console Only)
FAST FLASH
Table l-l FLASH RATES (Page of 2)
DSS CONSOLE
(Seconds)
0
1
3
ON
SLOW FLASH
I-HOLD
HOLD FLASH
NON-MODULAR
(Seconds)
1
Table FLASH RATES (Page 2 of 2)
INTRODUCTION
SLOW FLASH
HOLD FLASH
EXCLUSIVE HOLD
I-HOLD
FAST FLASH
ATTENDANT
(Seconds)
ATTENDANT CONSOLE (ONYX IV)
(Seconds)
0
1
3
2
3
SLOW FLASH
I-HOLD
(HOLD KEY)
(LINE KEY)
HOLD RECALL
KEY)
Issue 1-O
FEATURES 1-9
INTRODUCTION
ICM
CALLBACK
Table 1-Z RING
(Seconds)
Note:
BEEPS
BUSY TONE
FAST BUSY
RING BUSY
Each group of four extensions rings with different tones. This is called
Distinctive Ringing.
For example, extension 300 rings differently than
extension 301. Extension 301 rings differently than extension 302.
Every fourth extension, the Distinctive Ringing pattern repeats. For example,
extension 300 rings the same as extension 304. Extension 301 rings the same
as extension 305, and so on.
Table 1-3 SYSTEM TONES
(Seconds)
1
2
3
DIAL TONE
Table SYSTEM NUMBER PLAN (Page 1 of 3)
INTRODUCTION
Code
dig.
or 6
#+DSS Con.+4
#+DSS Con.+7
#
1
Note:
Account Codes
Account Code number
ACD agent puts self back in service
ACD agent removes self
Erase
ACD supervisor puts agent back in service
ACD supervisor removes agent from service
Call Forwarding
Cancel Call Forwarding
Call Forwarding option 1 (ring no answer)
Call Forwarding option 2 (ring no answer and busy)
Call Forwarding option 3 (all calls)
Call Parking
Park Orbits
At transfer call to Park Orbits 60-69
Call Timer
Call Timer
Call Waiting
Call Waiting (answering a waiting call from an ESL set)
All the functions below are from Intercom dial tone (except where noted).
Function
Call Distribution
service
messages (dial 9) or abort procedure (dial 6)
calls to main attendant
2
348-363
396-427
801-816
801-812
801-832
801-872
9
90-98
Callback
When hearing busy/ring busy, dial 2 and hang up to leave Callback
Cancel Callback left at own
Cancel all Callbacks at own extension
Central
VS trunk numbers
12x36 trunk numbers
32x60 trunk numbers
1
VS trunk access codes
12x36 trunk access codes
trunk access code-s
Single digit access to group 1 (90)
Trunk group access (groups l-9)
Conference
Meet-Me Conference
Retrieve Conference from Hold at
Dialing Number Preview
While idle, dial * or to activate Dialing Number Preview
Directed Call Pickup
VS Directed Call Pickup codes
56x 120/72x 180 Directed Call Pickup codes
Calls (Trunk Numbers and Access
trunk numbers
access codes
Directed Call Pickup codes
Codes)
1-O
FEATURES
l-l 1
INTRODUCTION
Code
3
37
#
364-371
428-435
548-555 .
556-563
Table l-4
Note:
Directory Dialing
While idle, dial 3 to activate Directory Dialing
While idle, dial 32 to access the Company-Wide Directory
While idle, dial 34 to access the Directory
While idle, dial 37 to access the Personal Speed Dial directory
Forced Line Disconnect
Flash
Flash the trunk
Group Call Pickup
Group Call Pickup
From idle, assign delayed ringing to pickup key
From idle, assign lamp-only (no ringing) to pickup key
From idle, assign immediate ringing to pickup key
Group Ring
VS Ring Groups
All the functions below are from Intercom dial tone (except where noted).
hearing busy, dial to disconnect trunk
Ring Groups
180 Ring Groups (when programming
SYSTEM NUMBER PLAN (Page 2 of 3)
Function
Ring Groups (for transfer and calling)
+ ext
300-347
300-395
300-479
4
VS retrieve trunk call from Hold
12x36 retrieve trunk call from Hold
retrieve call from Hold
Intercom
Intercom call, forced ringing
VS extension numbers
120/72x180 extension numbers
Your attendant
Attendants 1-4
While idle, incoming Voice Announce off
While idle, incoming Voice Announce on
Intrusion
When hearing busy/ring busy, dial 4 to intrude
Last Number Redial
Last Number Redial
From idle, redial last number dialed
Message Waiting
While hearing busy tone at set, dial 6 to send message
Retrieve
Cancel all Messages Waiting left at own extension
Night Answer
Pick up night mode call ringing External Paging
Pick up night mode call ringing operator (ONYX IV only)
retrieve trunk call from Hold
extension numbers
Message
Waiting
Operator Assistance
Record OPA message 02-07
or 6
Listen to previously recorded message 02-07
Erase
FEATURES
messages (dial 9) or abort procedure (dial 6)
Issue 1-O
INTRODUCTION
Code
2’
7’
DIAL SAVE
6
Table
Note:
,
Paging
All Call Paging
Page Zone
Page Zone 2
Page Zone 3
Page Zone 4
Page Zone 5
Page Zone 6
Page Zone 7
Removing Lines and Extensions from Service
Remove extension from service
Save
Steps for saving the last number dialed or dialing a saved number
Selectable Display Messages
VS
Select messages 600-663
Silent Monitor
Activate Silent Monitor for extension dialed
When busy/ring busy, dial 6 to activate Silent Monitor
All the functions below are from Intercom dial tone (except where
select messages 600-6 15
NUXIBER PLAN (Page 3 of 3)
Function
20-29
70-7999
6
8
Speed Dial
Personal Speed Dial bins (second 10 bins)
Personal Speed Dial bins (first 10 bins)
System Speed Dial bins
Program Personal Speed Dial (second 10 bins)
Program Personal Speed Dial (first 10 bins
Program System Speed dial bins
From idle, program One-Touch Speed Dial key
From idle, dial Speed Dial number stored under key
Split
Retrieve second call
Time and Date
Set Time
Set Date
While idle. dial 6 to hear the extension number
While idle, dial 8 to hear the time
Walking Class of Service
Digits dialed before Walking Class of Service code
Miscellaneous
From attendant, set baud rate of COM ports (see page 2-2)
After attendant dials
After attendant dials
dial 1 to program modem baud rate or 2 to set local baud rate (see page 2-2)
or sets baud rate (see page 2-2)
not available on 56x120 and 72x180 systems))
Issue 1-O
FEATURES
3
ACCOUNT CODE
Description
Account Codes are user-dialed codes associated with trunk calls. An
extension user may enter an Account Code while placing a call or any time
while on a call. The system administrator uses Account Codes to restrict and
classify trunk calls. The Account Codes print along with the other call data on
the SMDR record after the call completes. Account Codes can be up to 10
digits long, using the digits O-9.
There are two modes of Account Code Operation:
Mandatory
Verifiable
With Mandatory Account Codes, a user must enter an Account Code when
placing a trunk call. If the user fails to enter the code, the system cuts off the
call.
With Verifiable Account Codes, a user must enter an Account Code from the
Verifiable Account Code list when placing a trunk call. If the user fails to
enter the code enters a code not on the list), the system cuts off the call.
The system administrator can enter up to 601 Verifiable Account Codes into
system memory. A Verifiable Account Code must be at least two digits long.
In VS, you must have an AUX Module to have Verifiable Account
Also, the VS Account Code list holds 400 codes. (The larger systems have
601
codes).
Conditions
a. Users can enter Account Codes for incoming calls. However, the system
cannot make these codes Mandatory or Verifiable.
b. The system never requires a user to enter an Account Code for a 911 call.
Default Configuration
Mandatory and Verifiable Account Codes disabled. Users can optionally
enter unverified Account Codes.
rogramming
Required Programming
QI- Verifiable Account Code List Enter up to 601 codes into the Verifiable
Account Code List. The codes must be at least two digits long.
QL- Codes, Mandatory Account Codes
Enable/disable Mandatory Account Codes.
QL- Codes, Verifiable Account Codes Enable/disable
Verifiable Account Codes.
QL- Codes, Account Codes for Toil Calls Only
Enable/disable Mandatory Account Codes for all outside calls or just for toll
calls.
QL- Codes, Minimum COS for Mandatory Account
Codes
Codes. For example, if you enter 00,
Other Programming
Set the minimum COS number that requires Mandatory Account
00-27 must enter Account Codes.
E- Extensions, Class of Service Assign a of Service to each
extension. See QL-LCR/ARS/Account Codes, Minimum COS for Mandatory
Account Codes.
Suppress When Speed Dialing For ONYX IV, enter Y(es) to
allow users to enter Account Codes without interrupting their call (see Feature
Operation below).
FEATURES
Issue 1-O
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