TIE Onyx 2, Onyx 3, Onyx 4, Onyx 5 User Guide

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Tie

Onyx 2, 3, 4 & VS

• Service and Programming Manual

KELLATRONICS,

TABLE OF CONTENTS

Section 1

Features

Table of Contents

Introduction. Before Reading This Section Using This Section User-Programmable Features (VS Only) Modular and Non-Modular How to Use this Section With Section 2

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............................l-l

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Account Code Capability . . . . . . . , . . . . . . . . . . , . . . , . . . . . . 1-14

Enter an Account Code to classify your outside call.

Alphanumeric Display . . . . . . . . . . . . . . . . . . , . , . . . . . . , . .

The display telephone has an alphanumeric display for feature status messages.

Alternate Attendant. . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . .

The attendant can forward calls to another

Alternate Attendant, Attendant Console (ONYX IV) . . , , . . . . . . . .

The attendant with an Attendant Console can forward calls to an Alternate Attendant group.

Analog Station Interface . . . . . . . . . , . . . . . . . . . . . . . . . . . . I’

Have standard 2500 set DTMF service at any extension port.

Attendant Console (ONYX IV) . . . . . . . , . . . . . . . . . . . . . . . .

To speed call processing, the attendant can use a special Attendant Console.

Attendant Positions . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . .

Attendants have some unique features.

Automated Attendant

Refer to the Operator Assistance and Voice Mail Compatibility features.

Automatic Answer (ONYX IV) . . . . . . . . . . . . . . . . . . . . . . .

Attendants with can have Automatic Answer -just like attendants with Attendant Consoles.

Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . .

ACD distributes incoming calls among ACD group members.

Automatic Call Distribution (ONYX IV) . . . . . . . . . . . . . . . . . . .

ONYX IV provides enhanced Automatic Call Distribution.

Automatic Fault Reporting (With Remote Maintenance/Programming) . . l-33

The system automatically reports faults if they occur.

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Place or answer a call by just pressing a key.

Automatic (ONYX IV) . . . . . . . . . . . . . . . . . . . . . .

An or ESL extension can automatically a programmed destination when the user lifts the handset.

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ARS routes calls according to the digits a user dials.

Background Music . . . , . . . . . . . , . . . . . . . . . . . . . . . . . . . . .

and ESL sets can broadcast music through their speakers.

Battery Backup. . . . . , . . . . . . . . , . . . . . . . . . . . . . . . . . . . .

T’he system can operate normally during a power failure.

Call Coverage Keys . . . . . . . . . . . , , . . . . . . . . . . . . . . . . . . . l-43

Simplify extension coverage with Call Coverage Keys.

Call Forwarding . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . .

Redirect calls to another extension.

Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . , , . . . . . l-48

Cancel all Call Forwards in the system (attendants only).

Call Parking. . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . l-49

Place an outside call in a waiting state, so it can be picked up from another phone.

l-l

1-2

l-42

Issue 1-O

FEATURES l-i

TABLE OF CONTENTS

Table of Contents (Cont’d)

Call Timer. . . . . . . .

Time outside calls (display . . . . .

Call Waiting (Camp-On). . . . . . . . . . . . . . . . . . . . . . . . . . 1-53

Wait in line for a busy extension without hanging up.

Callback . . . . . . . . . . . , . . . . . .

Leave a request for a return call at a busy extension.’ . .

l-55

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . l-57

Answer outside calls.

Central Office Calls, Placing . . . . . . . . . . . . . . . , . . . . . . . . . . .

Place outside calls.

Centralized Attendant Service . . , .

An attendant in a hub system can

Compatible Feature Keys . . . . . . . . . .

Customize programmable keys with

Class of Service . . . . . . . . . . . . . . . . . .

Sets various features and dialing options for .

trunks.

Conference . . . . . . .

Data.

. . . . . . . . . . . .

The system provides

. . . . . . . . . . . . . . . . . . . . . . . .

DP and DTMF Compatibility . . . . . . . . . . . . . .

The system works with Dial Pulse and tone . .

Pulse to Tone Conversion.

Dialing Number Preview . . . . . . . . . .

Dial, review and correct your number the’

. .

systems.

. . . . . . . . . . . .

. S-67

. . . . . . . .

1-61 l-64

.l-65

l-69

.l-71

. l-72

Direct Inward Dialing (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . , l-73

Outside callers can directly dial extensions.

Direct Inward Line (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A trunk can ring an extension directly.

Direct Inward System Access (DISA) . . . . . . . . . . . , . . . . . . . . . .l-78

Outside callers can directly access system features.

Direct Station Selection, DSS Console . .

A DSS Console has 80 keys for one-button features.

Direct Station Selection, Extension . . . . . . . . . . . . . . . . . . . . . . . 1-83

From your 30-button have simplified extension calling and Transfer.

Direct Trunk Access . . . .

Seize an individual

1-85

Directed Call Pickup . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . l-86

Intercept a call ringing another extension.

Directory Dialing , . . . , . . . . . , . . . . . . . . . . . . . . . . . . . . . .

Use Speed Dial or Intercom by selecting a name instead of dialing.

Directory Dialing (ONYX IV). . . . . . . , . . . . . . . . . . . . . . . . .

An Attendant Console or user can have a specially programmed key for Intercom Directory Dialing.

Distinctive Ringing, Tones and Flash Patterns . . . . . . . . . . . . . . . .

Each extension provides audible and visual call status signals.

Do Not Disturb. . . . . . . . . . . . . . . . . .

Your extension can block Page, ringing and . announcements.

. . . .

l-90

Dual Line Appearance (ONYX IV) . . . . . . . . . . . . . . . . . . . . . .

Have two line appearance keys for placing and answering calls.

Equal Access Compatibility . . . . . . . . . . , . . . . . . . . . . . . . . . .

The system is compatible with Equal Access dialing, has it.

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .l-94

Unanswered calls can ring 15 times before the system reroutes them.

Extension Hunting . , . . . , , . . . . . . . . . . . . . . . . . . . . . . . . . .

Hunting routes calls to a predefined group of extensions.

l-ii FEATURES

Issue 1-O

TABLE OF CONTENTS

Table of Contents (Cont’d)

External Alerting Devices. . . . , . . . . . . . . . . . . . . . . l-100

can customer-provided alerting devices.

Flash . . . . .

Flash a trunk access

l-102

Flexible Numbering Plan . . . . . . . . . . . . . . . . . .

The administrator can change the digits users dial to access features.

Forced Trunk Disconnect . . . . . . . . . . , . . . . . . . l-105

Disconnect another extension’s active outside call.

Group Group

Group

Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-107

Answer a call ringing an extension in a pickup group.

Listen . .

Talk on the telephone speaker.

Ring (Ring Groups) . . . . . . . . . . . . . . . . . . , . . . . . . l-l 10

Extensions can be in Ring Groups for answering calls.

Handsfree (Speakerphone) and Monitor . . . . . . . . . . . , . . . . . . . . l-l 12

Use the speaker and microphone in the telephone (instead of the handset).

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Use a customer-provided headset instead of the handset. Put a call in a temporary waiting state.

Hotline. . . . . . . . . . . . . . , . , . , . , , . , , . . . . . . . . . . . . .

Get one-button calling and Transfer to another extension.

Intercept of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The system may intercept (prevent) certain types of calls.

Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-122

Call any other extension in the system.

Intrusion (Barge-In). . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . J-125

Break into another user’s conversation.

Last Number Redial . . . . . . . . . . . . . , . . . . . . . . . , . . . . . . . J-127

Quickly the last number you dialed.

Least Cost Routing (Hybrid) . . . . . . . . . . . . . . . . . . . . . . . . . .

LCR

routes and restricts calls user’s dial.

Line (Trunk) Queuing. . . . . . . . , . . . . . . . . . . . . . . . . . . . . . l-132

Wait in line for a busy trunk or trunk group to become free.

Line (Trunk) Rotaries (Hybrid) . . . . . . . . . . . . . . . . . . . . . . . . . l-134

Place a call over a trunk in a group, rather than a specific trunk.

Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Loop keys simplify placing

Meet-Me Conference. . . . . . . . . . . . . . . , . . . . . . . . . . . . . .

Set up a Conference with two other inside parties.

Message Waiting. . . .

Leave an indication

Microphone Mute . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . .

Turn off your phone’s Handsfree microphone at any time.

Multiple Directory Numbers (ONYX IV) , . . . . . . . . . . . . . . . .

You can have more than one extension number for answering calls.

Music On Hold. . . . . . . . . . . . . . , . . . . . . , . . . . . , . . , . . . l-142

Have music play to calls on Hold.

Night Answer (Off-Hours Ringing) . . . . . . . . . . . . . . . . . . . . . .

The attendant can put the system in the night mode. This can activate

Assigned Night Answer or Universal Night Answer.

Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-146

All extensions and trunks can be on calls simultaneously, without blocking.

Off-Hook Signaling . . . . . . . . . . . . . . . . . . , . . . . , . . . . . . . .l-147

Send an off-hook signal to a busy

Off-Premise Extension . . . . . . . . . . . . . . . . . . , , . . . , . . . . . . l-150

The system provides connections for Off-Premise Extensions.

and answering trunk calls.

. . 1-139

Issue 1-O FEATURES

l-iii

TABLE OF CONTENTS

Table of Contents

Operator Assistance (OPA) . . . . . . . . . . . . . . . . . , . . . l-163

OPA answers calls and provides dialing options to callers [not available in

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . J-167

Broadcast announcements to other extensions external

speakers.

Compatibility. . . . . . . . . . . . . . . .

The system can connect to lines.

Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . l-173

Record a Personal Greeting for incoming callers (not available in VS).

Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . l-175

Place or answer an outside call by just lifting the handset.

Privacy. . . . . . . . . . . . . . . . . . . , . . . . . . . . . . , . . . l-177

Privacy blocks incoming Intrusion attempts.

Privacy Groups . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . l-178

Easily join another Privacy Group member’s outside call.

Private Line. . . . . . . . . . . , . . . . . . . . . . . . . . . . . . , . . . l-180

Have a Private Line for placing and answering calls.

Programmable Keys, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-182

Programmable keys simplify placing and answering calls and using certain features.

Release Key. . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . l-184

Disconnect a call by pressing the Release key, rather than hanging up.

Removing Trunks and Extensions From Service . . . . . . . . . . . . .

The attendant can remove problem trunks and extensions from service.

Reverse Voice Over (ONYX IV). . . . . . . . . . , , . . . . . . . . . .

While on a call, make a private Intercom call to an idle co-worker.

Ringing Line . . . . . . . , . . . . . . . . . . . . . . . . . .

Answer a ringing call by just lifting the handset.

Save. , . . . . , . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . .l-189

Save your last outside number and easily redial it later on.

Selectable Display Messages. . . . . . . . . . . . . . . . , . . . . . . . . . . l-191

Select a preprogrammed display message for your phone that your

incoming callers see.

Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-193

Listen to the conversation at a busy extension.

Special Services and OCC Compatibility. . . . . . . . . . . . . . , . . . . l-195

The system is compatible with special long distance services such as or GTE Sprint.

MCI

Special Trunk Interface . . . . . . . , , . . . . . . . . . . . . . . . . . . . l-197

The Special Trunk Interface provides circuits for connecting OPX, DID and tie trunks (except in VS).

Speed Dial. . . . . . . . . . . . . , . . . . . , . . . . . . . , . . . . . . , . l-198

Get quick access to frequently dialed numbers.

Split. . . . . . . . , . . . , . . . . . . . . . , . . . . . . . . . . . . . .

Alternate between your current call and a new call.

Station Message Detail Recording, . . . . . . . , . . . . . . . . . . . . . . l-208

SMDR provides a record of the system’s calls.

System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

For Automatic Fault Reporting, a four-line text field contains site identification information.

System Programming Password Protection . . . . . . , . , . . . . . . . . . l-213

The system administrator must enter a password before programming.

System Reports, Diagnostics and Maintenance Utilities . . . . . . . . . .

Reports. diagnostics and utilities help a technician troubleshoot the system from the programming terminal.

System Timers . , . . . . . . . . . . . , , . . . . . . . . . . . . . . . . . .

The system administrator can change the settings for the System

Timers.

Tandem Calls (Tandem . . . , . . . . . . . . . . . . . . . . . . . 1-219

Join two outside calls in a trunk-to-trunk Conference.

l-iv FEATURES

Issue 1-O

TABLE OF CONTENTS

Table of Contents (Cont’d)

Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .

The system administrator divide the system into different

Tie Lines. . . . . . . . . . . . . . . .

The system provides connection . . .

Time and Date Setting. . . . . . , . . . . . . . . . . . . . . . . . . . . . . . .

Time and Date appears on display and various reports.

Toll Restriction . . . . . . . . . . . .

Toll Restriction limits the . .

. . l-224

l-228

l-230

Management Reporting . . . . . . . . . . . . . . . . . . . . . . . . . l-233

The TMS report provides a record of call activity.

Traffic Management Reporting (ONYX IV) . . . . . . . . . . . . . . . . l-235A

ONYX IV offers enhanced TMS reports.

Transfer. .

Send

. . . . . . . . . . . . . . . . .

Voice Mail Compatibility . . . . . . . . . . . . . . . . . . . . . .

The system is fully compatible with Integrated Voice Messaging

l-236

. . 1-239

Voice Prompting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . l-244

Voice messages announce your call status (not available in VS).

Volume Controls. . . . . . . . . . . .

Adjust the speaker volume at . .

. l-246

Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . l-248

emporarily override Class of Service Dialing restrictions.

List of Illustrations

Figure l-l, Multibutton Telephones.

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Figure l-2, Attendant Telephone (P/N 88254) Figure l-3, DSS Console.

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...................

.l-3

l-4

Figure l-4, Console (ONYX IV) Figure l-5, Electronic Single Line Figure l-6, Analog Station Interface

Telephone

..............

.......................

-1-6 l-7

Issue 1-O

List of

Table l-l, System Flash Rates Table l-2, System Ring Rates Table l-3, System Tones Table

System Number Plan.

Table l-5, Attendant Displays.

...........................

..........................

.............................

........................

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Table l-6, ACD Supervisor Displays

Table l-7, Telephone Displays

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FEATURES

l-8

l-10 l-11 1-17

. l-19

l-v

TABLE OF CONTENTS

Feature Cross Reference (Page 1 of 5)

Account Code Capability

Alphanumeric Display

Alternate Attendant

Alternate Attendant, Attendant

Console (ONYX

Analog Station Interface

Attendant Console (ONYX IV)

Attendant Positions

Automatic Distribution (ONYX IV)

Automatic Fault Reporting (With Remote

i ,

VS has phone displays

Comments

400 codes in VS. 601 in-others

IV has additional option

att. console

Console only

Only 89749 in VS

IV has and/or consoles

VS sup. display needs

IV has many additional options

Automatic Handsfree

Automatic

Automatic Route Selection

Background Music

Battery Backup

Call Coverage Keys

Call Forwarding

Call Fotwarding Cancel

Call Parking

Call Timer

(ONYX IV)

Different connections in VS

Different unit for VS

Not in key systems 64 codes in VS, 184 in others Requires AUX in

Interacts with DSS prog in VS

cck needs VS AUX

VS user-programmable

FEATURES

Issue

1-O

Feature Cross Reference (Page 2 of 5)

TABLE OF CONTENTS

Call Waiting (Camp-On)

Callback

Central Office Calls, Answering

Central Office Calls, Placing

Centralized Attendant Service

Compatible Feature Keys

Class of Service

Conference

Data

DP and DTMF Compatibility

Dialing Number Preview

Direct Inward Dialing (DID)

32x60 IV

Different capacities

Comments

Different capacities VS user-programmable

Future module in VS

41 total in VS, 565 in others

Additional option in IV

Requires AUX in VS

Future module required in Different Camp-On in IV

Direct Inward Line

Direct Inward System Access (DISA)

Direct Station Selection, DSS Console

Direct Station Selection, Extension

Direct Trunk Access

Directed Call Pickup

Directory Dialing

Directory Dialing (ONYX

Distinctive Ringing, Tones

Flash Patterns

Do Not Disturb

Dual Line Appearance (ONYX IV)

Equal Access Compatibility

and

Future module required in VS

VS supervised loop only

4 blocks in VS, 20 in others

Full Dir. Dial. needs

Uses special key

reminder in VS

AUX

Issue 1-O

FEATURES

l-vii

TABLE OF CONTENTS

Extended Ringing

Feature Cross Reference (Page 3 of 5)

56x120

12x36 32x60 72x180 IV

Comments .

Extension Hunting

External Alerting Devices

Flash

Flexible Numbering Plan

Forced Trunk Disconnect

Group Call Pickup

Group Listen

Group Ring (Ring Groups)

Handsfree (Speakerphone) and Monitor

. Headset Compatibility

Hold

Hotline

VS user-programmable

Two relays in VS, 4 in others

Different group numbers

No UCD announcement in VS

Requires AUX in VS

VS user-programmable

Intercept of Calls

Intercom

Intrusion (Barge-In)

Last Number Redial

Least Cost Routing (Hybrid)

Line (Trunk) Queuing

Line (Trunk) Rotaries (Hybrid)

Loop Keys

Meet-Me Conference

Message Waiting

Multiple Directory Numbers

IV)

mutes handset

Different capacities VS user-programmable

Not in VS or key systems

Not in key systems

Key systems incoming only

reminder in

l-viii

FEATURES

Issue

1-O

Feature Cross Reference (Page 4 of 5)

TABLE OF CONTENTS

Music On Hold

Night Answer (Off-Hours Ringing)

Non-Blocking Architecture

Off-Hook Signaling

Off-Premise Extension

Operator Assistance (OPA)

Paging

Compatibility

Personal Greeting

12x36 32x60 IV

Different connections in VS

Voice over VS user-prog.

Comments

Different UNA prog. in VS

IV has

VS user-programmable

Requires future module in VS

Not in VS

2 ext zones in VS, 4 in others

Different prog in VS No page relays in VS Auto Page only in IV VS user-programmable

Not in VS

Prime Line Selection

Privacy

Privacy Groups

Private Line

Programmable Keys

Release Key

Removing Trunks and Extensions

From Service

Reverse Voice Over (ONYX IV)

Ringing Line Preference

Save

Selectable Display Messages

Silent Monitor

VS user-programmable

Different capacities

Different options VS and IV

DSS Console only

VS user-programmable

16 in VS, 64 in others 16 preset in VS without

Special Services and OCC Compatibility

Issue 1-O

FEATURES

l-ix

TABLE OF CONTENTS

Special Trunk Interface

Feature Cross Reference (Page 5 of 5)

56x120

12x36 32x60 IV

Comments

Not in VS

Speed Dial

Split

Station Message Detail Recording

System Identification

System

System Reports, Diagnostics and

System Timers

Tandem Calls (Tandem

Tenant Service

Tie Lines

Time and Date Setting

Toll Restriction

Programming Password

Protection

Maintenance Utilities

Different number of blocks Names in VS needs AUX VS user-programmable

Split key in IV

No separate modem port in VS Requires AUX in VS

VS uses first line only

Different passwords

Additional timer in

Needs disconnect supervision

Different prog in VS

VS requires future module

No voice time in VS VS user-programmable

No voice prompt in VS

Traffic Management Reporting

Management Reporting (ONYX

Transfer

Voice Mail Compatibility

Voice Prompting Messages

Volume Controls

Walking Class of Service

l-x FEATURES

No modem in VS Requires in VS

Different options in IV

Additional option in IV

Not in VS

Tssue 1-O

INTRODUCTION

Before Reading .

This Section

Using This Section

This section provides detailed information on the system’s features. If you

don’t know what the various features are, review the feature provided as part of this section’s Table of Contents. After reviewing the feature summary, turn back to this section for the specifics.

The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature definition into headings as follows:

Description

the Description are the

tells what the feature is and describes its benefits. Along with

Conditions

and

Default Configuration.

Conditions provides the feature’s operational limits (if any). Default Configuration outlines how the feature works with the default programming. When initially installed, the system uses the default configuration.

Programming

feature. Some features require programming; others don’t. You customize the

Programming

explains the system programming that lets you customize the

must

Required Programming

to make the feature work.

Other

lists additional programs you should consider when setting

up the feature. If you decide to customize a feature, use Section 2 to:

Enter the change in the system

Record the change on the Program Record Form (PRF) Refer to the System Programmable Options chart at the end of this manual for a handy Feature-to-Program troubleshooting reference.

Related Features presents the feature interaction. Feature Operation consists of instructions on how to use each feature. The

instructions also show the various flash and ring rates and system tones (Tables

through l-3). This tells the user what to expect before

and

after each instruction step. For example:

Look for: Line key On (red/green) Listen for:

Dial tone

indicates that both red and green in the line key are on and the user

listens to dial tone. If a user has an Electronic Single Line (ESL) set, the

Look for

instructions do not apply.

VS User-Program-

mable Features

Issue 1-O

With the correct access level, a user can customize selected features from the telephone. The user-programmable features are abbreviated in this manual:

+ + Line key + Y(es) or N(o) + SAVE

and

press

Press line key

Press SAVE

User-programmable features include (refer to the system Administrator’s Guide for the specifics): Call Coverage Keys Central Office Calls, Answering Intercom Group Call Pickup Headset Compatibility Hotline

Off-Hook Signaling Paging Prime Line Selection Ringing Line Preference Speed Dial Time and Date Setting

Night Answer

FEATURES l-l

INTRODUCTION

Modular and

Modular

Your system may have modular and/or non-modular Modular

have red and green non-modular have only red Some feature operations have different LED flash rates for modular modular For other features, the rate applies to both Note that the color green only applies to modular

to Use This

Section With

Section 2

For example, if you see:

you know that the LED on a non-modular is On (red).

Section 1, Features, works closely with Section 2, Software Configuration

(see the Illustration below).

Look for:

If a feature has a required program, go to Section 2 for the details on the

-program.

The

Feature Reference

that program is required. If a feature has more than one required program, the

heading in Section 2 lists these options. While learning about one

program, this shows you the other programs you have to consider to get the

feature to work.

On(green)

heading in Section 2 lists all the features for which

Programming

1-2 FEATURES

The program references

the feature here.

If the feature has other required programming here...

The program shows

it as related programming here.

Issue 1-O

INTRODUCTION

Display

Programmable

Keys

Programmable Feature Keys

Hold, Background Music

Conference

Automatic Answer

(ONYX IV Attendant)

Last Number Redial

Volume Up Volume Down

Feature, Flash

Programming

Mode

-Message Waiting Handsfree

(Attendant’s Intercom Loop Key)

“Do Not Disturb,

Microphone Mute (Attendant’s Night Answer Key)

Issue 1-O

Figure l-l MULTIBUTTON TELEPHONES

FEATURES

1-3

INTRODUCTION

Programmable Feature Keys

Conference

Message Waiting,

Automatic Answer (ONYX IV Attendant)

Volume Controls

, Last Number

Unassigned

(No Function)

Intercom

FEATURES

Figure 1-2 ATTENDANT TELEPHONE (P/N

Issue 1-O

INTRODUCTION

All Call Page

Page Zones

Release

Park Orbits

Issue 1-O

(P/N 88255)

Figure 1-3 DSS CONSOLE

WITH ONYX II/III/IV KEY

(Page 1 of 4)

FEATURES

INTRODUCTION

302 303 304 305 306 “$307

312 313 314

All Call Page

Page Zones

q 3O9

316

Park Orbits

Release

FEATURES

(P/N 88255)

Figure 1-3 DSS CONSOLE

WITH ONYX VS KEY

(Page 2 of 4)

Issue 1-O

INTRODUCTION

365 375

366

PAGE

367

PAG

366

PAG

369

PAG

370

371

372

373

RLS

Issue 1-O

Figure 1-3 DSS CONSOLE

WITH ONYX II/III/IV KEY

(Page 3 of 4)

FEATURES

INTRODUCTION

331

341

302 303

3’3

322 323 332 333

PAGE I PPG 2

334

325 335 336

306

346

307

318

327 328 337

309 319

329 339

320

RLS

FEATURES

Figure 1-3 DSS CONSOLE

WITH ONYX VS KEY

(P/N 88555)

(Page 4 of 4)

INTRODUCTION

timers (for

Key call

Programmable

Keys

Time

Date

Feature status

Outside Line

Loop Key for

(line) Keys

Issue 1-O

Release Bar

Voice Transfer

Note:

For additional information on the Attendant Console’s keys, refer to the Attendant Console (ONYX IV) feature.

Figure ATTENDANT CONSOLE (ONYX IV Only)

Transfer Bar

FEATURES

INTRODUCTION

Transfer

Message Waiting LED

Volume Down

FEATURES

Figure l-5 ELECTRONIC SINGLE LINE (ESL) TELEPHONE

Flashes when telephone rings

telephone off-hook

INTRODUCTION

To Extension Modular Jack

Issue 1-O

2500 Set

Figure

1-6 ANALOG STATION INTERFACE

FEATURES

INTRODUCTION

SLOW FLASH

MEDIUM FLASH

HOLD FLASH

EXCLUSIVE HOLD (DSS Console Only)

DND FLASH

(DSS Console Only)

FAST FLASH

Table l-l FLASH RATES (Page of 2)

DSS CONSOLE

(Seconds)

SLOW FLASH

I-HOLD

HOLD FLASH

NON-MODULAR

(Seconds)

Table FLASH RATES (Page 2 of 2)

INTRODUCTION

SLOW FLASH

HOLD FLASH

EXCLUSIVE HOLD

I-HOLD

FAST FLASH

ATTENDANT

(Seconds)

ATTENDANT CONSOLE (ONYX IV)

(Seconds)

SLOW FLASH

I-HOLD (HOLD KEY)

(LINE KEY)

HOLD RECALL

KEY)

Issue 1-O

FEATURES 1-9

INTRODUCTION

ICM

CALLBACK

Table 1-Z RING

(Seconds)

Note:

BEEPS

BUSY TONE

FAST BUSY

RING BUSY

Each group of four extensions rings with different tones. This is called Distinctive Ringing.

For example, extension 300 rings differently than

extension 301. Extension 301 rings differently than extension 302. Every fourth extension, the Distinctive Ringing pattern repeats. For example,

extension 300 rings the same as extension 304. Extension 301 rings the same as extension 305, and so on.

Table 1-3 SYSTEM TONES

(Seconds)

DIAL TONE

Table SYSTEM NUMBER PLAN (Page 1 of 3)

INTRODUCTION

Code

dig.

or 6

#+DSS Con.+4

#+DSS Con.+7

Note:

Account Codes Account Code number

ACD agent puts self back in service ACD agent removes self Erase ACD supervisor puts agent back in service ACD supervisor removes agent from service

Call Forwarding Cancel Call Forwarding

Call Forwarding option 1 (ring no answer) Call Forwarding option 2 (ring no answer and busy) Call Forwarding option 3 (all calls)

Call Parking Park Orbits At transfer call to Park Orbits 60-69

Call Timer

Call Waiting Call Waiting (answering a waiting call from an ESL set)

All the functions below are from Intercom dial tone (except where noted).

Function

Call Distribution

service

messages (dial 9) or abort procedure (dial 6)

calls to main attendant

348-363 396-427 801-816

801-812 801-832 801-872

90-98

Callback When hearing busy/ring busy, dial 2 and hang up to leave Callback Cancel Callback left at own Cancel all Callbacks at own extension

Central VS trunk numbers

12x36 trunk numbers

32x60 trunk numbers

VS trunk access codes

12x36 trunk access codes

trunk access code-s

Single digit access to group 1 (90) Trunk group access (groups l-9)

Conference Meet-Me Conference Retrieve Conference from Hold at

Dialing Number Preview While idle, dial * or to activate Dialing Number Preview

Directed Call Pickup

VS Directed Call Pickup codes 56x 120/72x 180 Directed Call Pickup codes

Calls (Trunk Numbers and Access

trunk numbers

access codes

Directed Call Pickup codes

Codes)

1-O

FEATURES

l-l 1

INTRODUCTION

Code

364-371 428-435 548-555 . 556-563

Table l-4

Note:

Directory Dialing While idle, dial 3 to activate Directory Dialing While idle, dial 32 to access the Company-Wide Directory While idle, dial 34 to access the Directory While idle, dial 37 to access the Personal Speed Dial directory

Forced Line Disconnect

Flash Flash the trunk

Group Call Pickup Group Call Pickup From idle, assign delayed ringing to pickup key From idle, assign lamp-only (no ringing) to pickup key From idle, assign immediate ringing to pickup key

Group Ring

VS Ring Groups

All the functions below are from Intercom dial tone (except where noted).

hearing busy, dial to disconnect trunk

Ring Groups

180 Ring Groups (when programming

SYSTEM NUMBER PLAN (Page 2 of 3)

Function

Ring Groups (for transfer and calling)

+ ext 300-347 300-395 300-479

VS retrieve trunk call from Hold

12x36 retrieve trunk call from Hold

retrieve call from Hold

Intercom Intercom call, forced ringing VS extension numbers

120/72x180 extension numbers Your attendant Attendants 1-4

While idle, incoming Voice Announce off

While idle, incoming Voice Announce on

Intrusion When hearing busy/ring busy, dial 4 to intrude

Last Number Redial Last Number Redial From idle, redial last number dialed

Message Waiting While hearing busy tone at set, dial 6 to send message Retrieve Cancel all Messages Waiting left at own extension

Night Answer

Pick up night mode call ringing External Paging Pick up night mode call ringing operator (ONYX IV only)

retrieve trunk call from Hold

extension numbers

Message

Waiting

Operator Assistance Record OPA message 02-07

or 6

Listen to previously recorded message 02-07 Erase

FEATURES

messages (dial 9) or abort procedure (dial 6)

Issue 1-O

INTRODUCTION

Code

2’

7’

DIAL SAVE

Table

Note:

Paging All Call Paging Page Zone Page Zone 2 Page Zone 3 Page Zone 4 Page Zone 5 Page Zone 6

Page Zone 7 Removing Lines and Extensions from Service

Remove extension from service Save

Steps for saving the last number dialed or dialing a saved number Selectable Display Messages

VS Select messages 600-663

Silent Monitor Activate Silent Monitor for extension dialed When busy/ring busy, dial 6 to activate Silent Monitor

All the functions below are from Intercom dial tone (except where

select messages 600-6 15

NUXIBER PLAN (Page 3 of 3)

Function

20-29

70-7999

6 8

Speed Dial Personal Speed Dial bins (second 10 bins) Personal Speed Dial bins (first 10 bins) System Speed Dial bins Program Personal Speed Dial (second 10 bins) Program Personal Speed Dial (first 10 bins Program System Speed dial bins From idle, program One-Touch Speed Dial key From idle, dial Speed Dial number stored under key

Split

Retrieve second call

Time and Date

Set Time Set Date While idle. dial 6 to hear the extension number While idle, dial 8 to hear the time

Walking Class of Service

Digits dialed before Walking Class of Service code Miscellaneous

From attendant, set baud rate of COM ports (see page 2-2) After attendant dials After attendant dials

dial 1 to program modem baud rate or 2 to set local baud rate (see page 2-2)

or sets baud rate (see page 2-2)

not available on 56x120 and 72x180 systems))

Issue 1-O

FEATURES

ACCOUNT CODE

Description

Account Codes are user-dialed codes associated with trunk calls. An extension user may enter an Account Code while placing a call or any time while on a call. The system administrator uses Account Codes to restrict and classify trunk calls. The Account Codes print along with the other call data on

the SMDR record after the call completes. Account Codes can be up to 10 digits long, using the digits O-9.

There are two modes of Account Code Operation:

Mandatory Verifiable

With Mandatory Account Codes, a user must enter an Account Code when placing a trunk call. If the user fails to enter the code, the system cuts off the call.

With Verifiable Account Codes, a user must enter an Account Code from the

Verifiable Account Code list when placing a trunk call. If the user fails to enter the code enters a code not on the list), the system cuts off the call.

The system administrator can enter up to 601 Verifiable Account Codes into

system memory. A Verifiable Account Code must be at least two digits long. In VS, you must have an AUX Module to have Verifiable Account

Also, the VS Account Code list holds 400 codes. (The larger systems have

601

codes).

Conditions

a. Users can enter Account Codes for incoming calls. However, the system

cannot make these codes Mandatory or Verifiable.

b. The system never requires a user to enter an Account Code for a 911 call.

Default Configuration

Mandatory and Verifiable Account Codes disabled. Users can optionally enter unverified Account Codes.

rogramming

Required Programming

QI- Verifiable Account Code List Enter up to 601 codes into the Verifiable Account Code List. The codes must be at least two digits long. QL- Codes, Mandatory Account Codes Enable/disable Mandatory Account Codes. QL- Codes, Verifiable Account Codes Enable/disable Verifiable Account Codes. QL- Codes, Account Codes for Toil Calls Only Enable/disable Mandatory Account Codes for all outside calls or just for toll

calls. QL- Codes, Minimum COS for Mandatory Account Codes Codes. For example, if you enter 00,

Other Programming

Set the minimum COS number that requires Mandatory Account

00-27 must enter Account Codes.

E- Extensions, Class of Service Assign a of Service to each extension. See QL-LCR/ARS/Account Codes, Minimum COS for Mandatory

Account Codes.

Suppress When Speed Dialing For ONYX IV, enter Y(es) to allow users to enter Account Codes without interrupting their call (see Feature Operation below).

FEATURES

Issue 1-O

Related Features

Feature Operation

Step 1

Step

Step 3 Step 4

ACCOUNT CODE CAPABILITY

Automatic Route Selection

The system can Account Codes and ARS Authorization Codes for the same

call. If you want to use Account Codes with ARS, make sure you Account Codes in the QL option.

Speed Dial

A extension user can have One-Touch Speed Dial keys for simplified Account Code entry. However, the user cannot then implement Last Number Redial or Save redial the call.

To enter an Account Code when placing an outside call:

If you use a One-Touch Speed Dial key instead of the procedure below, the system

will reverify your account code (if verification is applicable).

Place call.

If you have the Account Code in a One-Touch Speed Dial key, you can press the key instead of using steps 2-4.

Press PGM# immediately after dialing the number. Enter Account Code. Press PGM# again.

Entering # again, additional digits and another # may change your Code.

Step

Step 2

Step 3 Step 4

Step Step 6

Step

Step 2 Step 3

Step 4

To enter an Account Code for the call you are on:

If you use a One-Touch Speed Dial key instead of the procedure below, the will reverify your account code (if verification is applicable).

Do not hang up. Press INTERCOM.

If you have ESL Set, press HLD instead. Look for: INTERCOM On

Listen for: Dial tone

(Modular) -- HOLD Fast Flash (green), Slow Flash (red)

(Non-Modular) -- HOLD Exclusive Hold

Press

Listen for: Dial tone stops

Enter Account Code. Press

again.

Press

INTERCOM and HOLD go out Line key On (red/green)

Listen for:

To enter an Account Code

You return to the call

without interrupting the you

(ONYX IV only):

Place call.

Look for: Listen for: You must wait at least six seconds (from the last digit dialed) for the call to go through.

Line key On

Conversation with caller

Dial

You can continue to converse while entering the code.

Enter the Account Code. Dial

system

are on

Issue 1-O

FEATURES

1-15

ALPHANUMERIC DISPLAY

Description

Each Multibutton Display Telephone has a that provides various feature status messages. These messages (Tables through l-7) help the display telephone user process calls, identify callers and customize features. Note that Time and Date always display when the extension is idle.

There are four categories of Alphanumeric Displays:

Attendant Displays (Table which can occur only at attendant

extensions

ACD Supervisor Displays (Table which can occur only at the ACD

supervisor extensions Other Telephone Displays (Table which can occur at any display telephone

Telephone programming displays (VS only). Refer to the Administrator’s

Guide for the specifics.

alphanumeric display

Non-Modular display telephone’s display (see Feature Operation).

Conditions

None

Default Configuration

None

users can adjust the brightness of their

ALPHANUMERIC DISPLAY

Table l-5 DISPLAYS

This display... Appears when using...

Terminal Programming

300

-1200 2400

9600

19200

ABORTED

ALT OPR ASSIGNED CANCEL ALT OPR

COMPLETED DELETE ALL MSG ? EXPD KSU FAILED

LINE nnn FAILED LINECRD nn FAILED MAJOR ALARM

MAJOR/MINOR ALRM MINOR ALARM

NIGHT MODE OFF NIGHT MODE ON PARKED IN nn

STA nnn FAILED

Terminal Programming Terminal Programming Terminal Programming Terminal Programming Terminal Programming Terminal Programming Selectable

Alternate Operator Alternate Operator

Selectable Display Messages

Automatic Fault Reporting Automatic Fault Reporting

Automatic Fault Reporting Automatic Fault Reporting Automatic Fault Reporting

Automatic Fault Reporting Night Answer

Night Answer Park

Automatic Fault Reporting

Messages

And shows...

Attendant has dialed INTERCOM, 0,

selected port to program (1 or system is asking for port speed entry Attendant has dialed INTERCOM. and (1 or 2) Port speed of 300 baud selected Port speed of 1200 baud selected Port speed of 2400 baud selected

Port speed of 4800 baud selected Port speed of 9600 baud selected Port speed of 19,200 baud selected Attendant has dialed N to abort the

procedure which cancels all Selectable

Display Message selections

Attendant just enabled Alternate Operator

Attendant pressed

Alternate Operator

Attendant has dialed Y to cancel all

Selectable Display Message selections

cancel all messages

In VS, shows attendant that expansion KSU has

failed

Trunk circuit nnn failed

Trunk/Line PCB

Major alarm(s) has occurred in system

Both major and minor alarms have occurred

in system Minor alarm(s) has occurred in system

Attendant pressed to disable

Night Mode operation Attendant pressed to enable Night Mode operation Attendant parked call in orbit

Extension nnn failed

is asking for port selection

dialed INTERCOM to

failed

and

to cancel

Issue 1-O

FEATURES

ALPHANUMERIC DISPLAY

Table 1-6 ACD SUPERVISOR DISPLAYS

This x-304

01 L-01

-ABORTED

COMPLETED DELETE ALL MSG ?

Appears when using...

Automatic Call Distribution

Selectable

Selectable Display Messages

Display Messages

And shows... Two calls are waiting and extension 304

has

the longest waiting call (1 minute.

23 seconds) Line 01 has one call waiting for ACD Supervisor dialed INTERCOM and pressed DSS Console key for member

extension ACD supervisor has dialed N to abort the procedure which cancels all Selectable

Display Message selections ACD supervisor has dialed Y to cancel all

Selectable Display Message selections ACD supervisor

to cancel Selectable Display Messages

selected by extension users

1-18 FEATURES

Tssue 1-O

ALPHANUMERIC DISPLAY

Table 1-7 DISPLAYS (Page of 3)

This display...

KEY

A-Y O=SPACE Z

ACCESS DENIED

AUTHORIZATION NO

AUTO TIMER ON

AUTO TIMER OFF

B Assigned name

BUSY RECALL

CALL FROM

nnn nnn Lnn

CALL FROM ORBIT CALL WAITING Callers name

FROM nnn

COMPANY WIDE DIR

CONFERENCE CALL

COST Date and Time

DIAL PREVIEW

Digits

DIRECTORY

LINE

MIKE MUTED MSG. FRM. Name

NO INSTALLED

NO SPEED DIAL

NO. OF NUMBER SAVED

Speed Dial Speed Dial

Call Forwarding Selectable Display Messages

Call Forwarding, Intercom Group Ring

Intercom

Hold Hold

Transfer

Intercom Intercom Directory Dialing Speed Dial

Central Office Calls

Microphone Mute Message Waiting Central Office Calls,

Intercom, Hotline, Message Waiting, Station Call Coverage Directory Dialing

Speed Dial

Voice Mail Compatibility SAVE

And shows...

User places an outside call and LCR requests an Account Code User is programming Speed Dial bins User is programming Intercom Feature in a Speed Speed Dial key) User (with DSS suppressed) dials INTERCOM options

User placed Intercom call to extension forwarded to extension nnn User answered an outside call ringing a Ring Group (of which the user’s extension is not a member) User places an Intercom call to a dual channel Data Set that has both channels busy. Also occurs if user tries to use Handsfree and no system Speakerphone circuits are available Tie line has a trunk on Hold User picks up a call abandoned on Hold by extension nnn User is Transferring a to a busy extension that has xx

calls camped-on (waiting) User dialed voice announcements User dialed Voice announcements User dialed I (or pressed D key in ONYX IV) for Intercom directory User One-Touch Speed dial key, and system is asking for a trunk number User placing an outside trunk nn

User pressed to mute the phone’s mic User is viewing messages, and has Message Waiting from extension nnn User is placing a call, answering a call, or viewing a message for an extension with a programmed name

User trying to use Directory Dialing in a system with a MEM-A PCB or a VS without an Aux Module

User is trying to enter the users Personal

Directory with no Speed

assigned in programming

User pressed MSG to check the number of

Voice Mail messages waiting

Number accepted as Saved number

(ONYX Iv

bin (or under a One-Touch

and system shows selection

on Hold and to allow incoming Intercom to block incoming Intercom

programming a Speed Dial bin or

has seized

blocks

ALPHANUMERIC DISPLAY

Table 1-7 TELEPHONE DISPLAYS (Page 3 of 3)

display...

This

ORBIT RECALL nnn P Assigned name PARKED IN nn

PERSONAL DIR.

PRIVACY PRIVATE CALL

PROGM NAME PROG MESSAGE

R Assigned

RELEASE PRIVACY

RING NO ANS nnn

SELECTED IDLE LINE SET DATE MMDDW

SET TIME HHMMSS

SPEED DIAL BINS Speed Dial name

TEL NUMBER?

UNLISTED NAME V Assigned name

VACANT NO nnn VACANT NUMBER WELCOME

FROM nnn

name

Appears when using...

Park Directed Call Pickup.

Group Pickup Park Directory Dialing Group Call Pickup

Privacy Groups Privacy Groups

Speed Dial

Personal Greeting

Hold, Park, Transfer

DID

Privacy

Hold, Park, Transfer DID Dialing Number Preview Time and Date Setting

Time and Date Setting Speed dial

Speed Dial Speed Dial

Directory Dialing DID

DID Direct Station Selection

And shows...

Call user parked is recalling user extension (nnn) User has picked up a call from extension with assigned name User Parks call in orbit User dialed P for personal directory User picked up a call ringing

nnn User presses line key to have privacy User pressed line key for trunk that has Privacy enabled by Hotline partner. Trunk normally must have Privacy released. User is programming Speed Dial and system is asking for a name entry

User is programming a Personal Greeting User answered recalling trunk call from extension with assigned name

User answered call routed from extension with Assigned name via DID RNA

Intercept

User pressed a line key to release privacy

on a call where privacy was previously

established User answered trunk call recalling from extension nnn User answered call routed from extension nnn via DID RNA Intercept After entering number, user pressed DIAL to place call User is setting system date User is setting system time User presses DIAL to program or use Speed dial User dialing out a Speed Dial with a stored name User is programming Speed Dial and the system is requesting a number User tries to access Directory Dialing, and the system has no names programmed User answered call routed from extension with assigned name via DID Vacant Number Intercept

User answered call routed from extension

nnn via DID Vacant Number Intercept

User has pressed an undefined DSS

Console key

Initial message after system start-up or reset

Issue 1-O

FEATURES

1-21

ALPHANUMERIC DISPLAY

Programming

Required Programming

E- Extensions. Circuit Type

Display Telephone.

Other Programming None

Related Features

Refer to the features indicated in Tables through 1-7.

Operation

Refer to the features indicated in Tables 1-5 through 1-7. To adjust the brightness of telephone’s display (if you have a

modular

Step

Press VOL UP A or VOL DN while telephone is idle.

Your phone must be idle (not ringing), with Background Music off.

Assign circuit type 02 to each Multibutton

i-n

Description

Programming

ALTERNATEATTENDANT

Alternate Attendant lets the attendant forward calls to another extension. This is useful when the attendant must temporarily leave the phone but does not want calls to go unanswered. After activating Alternate Attendant, outside calls that ring the attendant also ring the alternate.

Intercom calls to the attendant normally ring only at the Alternate

the alternate is busy, however. Intercom calls ring the attendant. After activating Alternate Attendant. the attendant may still place calls and use other attendant features.

Conditions

For maximum performance, the Alternate Attendant should be a 30-button

telephone with display.

Default Configuration

Alternate Attendant allowed.

Required Programming

CP- Inhibit Call Forwarding

capability. To

Alternate Attendant, this bit should always be 0 in COS

00.

Enable or disable Call Forwarding

Attendant.

Related Features

Other Programming

Extensions, Circuit Type

The Alternate Attendant must by a

(type 01-04).

Attendant Positions

The Alternate Attendant cannot be another attendant.

Automatic Fault Reporting

Attendant alarm indications do not display at the Alternate Attendant.

Call Forwarding

The system cancels Call Forwarding at the extension the attendant designates alternate. In addition, the alternate cannot forward calls once designated as the

alternate.

Do Not Disturb

The cancels Do Not Disturb at the extension the attendant designates as the

alternate. If an Alternate Attendant enables Do Not Disturb, the system cancels the Alternate Attendant assignment.

Removing Trunks and Extension From Service

The Attendant cannot remove trunks and extensions from service.

Speed Dial

The attendant can have a One-Touch Speed Dial key or Personal Speed Dial bin for the Alternate Attendant code.

the

Issue 1-O

FEATURES

1-23

ATTENDANT

Feature Operation

To reroute calls to the Alternate Attendant:

Step l

step 2

Step 3 Step

Step

Step 6

Step step

Lift handset.

can press a One-Touch Speed Dial key instead of using Steps

Press INTERCOM.

Look for:

Listen for:

Dial

Dial the alternate’s extension number.

Listen for:

INTERCOM On Dial tone

Dial tone stops

Dial 3.

Look for: MSG Slow Flash (green)

Flash (red)

Hang up.

Look for:

INTERCOM Off

To cancel the Alternate Attendant routing (and return pour calls to you):

Do not lift handset. Press DND/MIC

MSG and go out.

FEATURES

ALTERNATE ATTENDANT, ATTENDANT CONSOLE (ONYX IV)

Description

An attendant with an Attendant Console can forward calls to an Alternate Attendant group. This is helpful when the attendant must temporarily leave the console but does not want calls to go unanswered. The attendant presses a specially programmed Alternate Attendant group key to activate and deactivate Alternate Attendant. After activating Alternate Attendant, calls that ring the Attendant Console also ring the Alternate Attendant group. calls ring the group like Group Ring calls: an Alternate Attendant group

member just lifts the handset to answer. Alternate Attendant Group members can be any telephone type.

This feature is only available in ONYX IV and requires an Attendant Console

(P/-N 89055A). Conditions

None

Default Configuration

No Alternate Attendant groups programmed. Attendant Console key 20 is undefined.

Programming

Required Programming

Extensions, EE- Ring Group

the Alternate Attendant group number (Al-A4). QC- Operator Programming, DSS extensoin number to enable Alternate Attendant at the Attendant Console.

For each Alternate enter

Enter the console’s own

Related Features

Other Programming

E- Extensions, Circuit Type

Assign the Attendant Console circuit type

06. Refer to the Attendant Console feature for addition programming.

Attendant Console/Attendant Position

The Alternate Attendant cannot be another attendant.

Automatic Fault Reporting

Attendant alarm indications do not display at the Alternate Attendant.

Group Ring (Ring Groups)

A phone in an Alternate Attendant group cannot

also

in a Ring

Group.

Removing Trunks and Extension From Service

The Alternate Attendant cannot remove and extensions from service.

Issue 1-O

FEATURES

l-24A

ALTERNATE ATTENDANT, ATTENDANT CONSOLE (ONYX IV)

Feature Operation

To enable Alternate Attendant at an Attendant Console:

Step 1

Press Alternate Attendant kev.

Look for:

You cannot use the + 3) instead.

Attendant On

Alternate procedure (i.e., + ext.

To disable Alternate Attendant at an Attendant Console: Press Alternate Attendant key.

Look for:

Alternate Attendant key Off

Step 1

To answer an Alternate Attendant group call:

INTERCOM Fast Flash (if an Intercom call)

Line key On (red/green) if an outside call Conversation with caller

Lift handset.

Listen for:

Look for: Listen for:

If you have a loop key for the call. the key lights only after you answer the call.

ANALOG STATION INTERFACE

AS1 Modules

The Analog Station Interface module provides standard 2500 set service at any extension port. Install the AS1 when the site requires-a limited number of analog interfaces -ports. This lets the installer easily connect auxiliary equipment such as

Integrated Voice Messaging without using Special Trunk Interface ports. The AS1 module can also support on-premise 2500 type telephones. The system requires an AS1 module for each 2500 type port.

There are two types of AS1 modules: P/N 89748 (without a DTMF receiver) and P/N 89749 (with an integral DTMF receiver). AS1 P/N 89748 requires

detection (i.e., a system DTMF receiver) for outgoing calls. When the number of system, the the system passes dial tone to the AS1 on a first limit contention, use the following table to determine the maximum number of

allowable. Note that other features (e.g., DISA and OPX) may also

require DTMF receivers, which reduces the total available to the

exceeds the number of DTMF receivers available in the

may “contend” for a receiver. When a receiver is available,

without reducing the number of Line/Trunk

served basis. To

Dialing

Light Medium Heavy

To have DTMF receivers, the large systems must have either a VAU or

PCB.

four trunk circuits.

VAU or

available).

AS1 89749 does not require a system receiver for outgoing calls.

PCB

The 8SLU PCB (P/N 88122) provides eight ports. It plugs into a

Station

The 8SLU PCB provides all the capabilities of AS1 P/N 89748, plus:

Multiple ports (up to eight connected devices) 500 (Dial Pulse) service

Two integral DTMF receivers (shared by the eight ports)

PCB slot in the large system CEU and replaces 12 extensions.

DTMF Receivers

4 2 4

Each of these provides two receivers, and replaces

Heavy

The VS must have a PCU Module (not currently

may require the installation of the and

Issue 1-O

If the SLU ports have heavy outgoing

use of a system DTMF receiver. Keep this in mind when allocating

receivers. Also, the 8SLU PCB requires an external power supply/ring generator. Refer to the system hardware manual for the specifics.

traffic, the SLU may require the

FEATURES

l-25

ANALOG STATION INTERFACE

Description

(Cont’d)

Conditions

a. modules do not support Dial Pulse (500 type) telephones. b. The device connected to the

for Type ringers (with a REN of 1 or less). For outdialing, the device

connected must provide standard DTMF signals. Do not connect a

telephone with an electro-mechanical ringer.

c. Do not install a telephone connected to an

the system to the AWG two-pair twisted wire. Wiring from the modular jack to the analog device should not exceed 100 feet using 22 AWG two-pair twisted wire.

d. Analog devices which use automated

detection, particularly in applications with heavy dialing traffic.

e. The system dedicates a DTMF receiver to a P/N 89748 AS1 for six seconds

after the user dials a digit (or until dial tone times out). After that interval,

the receiver becomes available to other users.

Default Configuration

None

Programming

Required Programming

(AS1 extensions use E- Extension programming for features, not E- Trunk

programming.)

must

meet the FCC Part 68 requirements

off-premise. Wiring from

modular jack should not exceed 2500 feet using 22

should incorporate dial tone

Related Features

Feature Operation

E- Extensions, Et- Circuit Type

ports.

Assign type 51 for P/N 89749.

Other Programming

Assign type 05 for AS1 P/N 89748 and the

IT- Activate/Deactivate Decoders Activate or deactivate the system

decoders (receivers). A service technician may have to do this during

troubleshooting to isolate a faulty receiver.

Off-Premise Extension (OPX)

A 2500 set connected to an offers the same features as an Off-Premise

Extension. Refer to the Off-Premise Extension feature for more

details.

Voice Mail Compatibility

can provide the DTMF interface for Voice Messaging.

Refer to the Off-Premise Extension feature.

DTMF

FEATURES

STATION INTERFACE

For Your Notes

Issue 1-O

FEATURES

Description

ATTENDANT CONSOLE

The ONYX IV system allows up to four Attendant Consoles. The Attendant Console offers unique features that streamline call processing for operators. These features include:

Special function keys that simplify placing and answering calls,

transferring calls and putting calls on Hold. Feature keys for speeding up other common attendant functions 20 programmable keys for one button access to extensions and selected features A 40-character, two-row alphanumeric display for comprehensive call status messages

Note:

The following paragraphs summarize the features and related benefits available with the Attendant Console. For complete details on all the Attendant Console features, refer to the Attendant Console Feature Handbook

(P/N

You can mix any combination of Attendant Consoles and attendant

the same system. Attendant Console Special Function Keys

The Attendant Console has oversized, easy-to-use keys for the most frequently-used functions.

This key...

RELEASE

CLEAR

TRANSFER

Disconnect a clear alarms or get Intercom dial tone (to place Intercom calls). call). Display (remember to write them down before pressing Release to clear them). Press this key also to clear the display without releasing. active call. Initiate a screened Transfer (TRANSFER + ext.) or Handsfree Transfer (TRANSFER + ext. VOICE For an unscreened Transfer of an incoming call, just dial the destination extension number while on a call.

Lets the attendant...

Press this key also to clear the display (while not on a

l-26B FEATURES

1-O

Description

(Cont’d)

ATTENDANT CONSOLE (ONYX IV)

Attendant Console Special Function

Dial Pad

Issue 1-O

FEATURES

ATTENDANT CONSOLE (ONYX IV)

Description

Attendant Console Loop. Recall and Hold The five loop keys are for placing and outside (trunk) calls. In programming. groups. a trunk-group call or press it

trunk

an assigned key. that attendant can tell the type of trunk by the key

it rings. Refer to Programming Loop Keys below.

The Attendant Console has Recall keys for calls that have been Parked, Transferred or placed on Hold and then not picked up. These calls eventually

recall to their assigned incoming loop key. type of recalling trunk call

When the attendant places a call on Hold, it waits on one of the five Hold

keys. The calls remain on the Hold keys until picked up or until they recall the appropriate RC (recall) key. Hold, the attendant can visually keep track of the held calls.

assign a loop to incoming trunks and outgoing trunk

each loop a dual function: Press it idle to place

flashing to answer a trunk call. Since each

This lets the attendant identify the

before answering it.

By having separate keys for each call on

This key...

HOLD (1-I)

(Loop

Keys

(Recall

Put key. Trunk calls left on Hold too long recall to their respective RC

(recall) keys.

Place and answer trunk calls. For answering calls, you assign each trunk to a specific loop key. For placing calls, you assign each key to a trunk group.

Retrieve unanswered trunk calls previously placed on Hold,

Transferred or Parked. Trunks ring the recall key that corresponds to

their incoming loop key. For example, if a trunk would normally ring

Lets the attendant...

a call on

it recalls RCI .

Hold (five

Hold.

maximum). The console

calls

left on Hold too long recall to the

does not

If a loop key is busy, additional incoming calls queue (stack up) on the busy loop key. The system processes the calls on a first-come, first-served basis

when the key becomes idle.

Recalls occur after the QT- Hold Recall Time interval.

Description

ATTENDANT CONSOLE (ONYX IV)

Attendant Console Loop. Recall and Hold Keys

(line) Keys

-Recall Keys

Hold Keys

Issue 1-O

FEATURES

1-26E

ATTENDANT CONSOLE (ONYX IV)

Description

(Cont’d)

Attendant Console Feature The Attendant Console has dedicated feature keys. Some of thess-feature keys. like SAVE and CONF. and are the same as those on the like AUTO and INT. have functions unique to the console.

Others,

This key...

DOWN

SAVE

REDIAL AUTO

TRF

CONF

SPLIT PAGE

FLASH NIGHT

Lets the attendant...

Set the handset and incoming ringing volume. Also use these to set the display contrast and select from the Intercom Directory list. Change the system time + HHMMSS RELEASE) or date Save an outside number (press SAVE after placing call) or redial a Saved Number (press SAVE while idle). The display shows,

“NUMBER SAVED.” Redial an outside number (press REDIAL while idle) Enable or disable Automatic Answer. Make a Handsfree Transfer (TRANSFER ext. + VOICE Set up a Conference (first call + CONF + second call + CONF) Alternate between two calls (first call + SPLIT to get newest waiting call) Make an All Call Page Answer incoming Intercom calls or Intercom recalls Flash a trunk (place Messaging Enable or disable the Night Mode

twice + MMDDYY + RELEASE)

System

answer call FLASH) or respond to

Message Waiting

a Voice

FEATURES

Issue 1-O

Description

(Cont’d)

ATTENDANT CONSOLE (ONYX IV)

Aitendant Console Feature

Intercom

Issue 1-O

FEATURES

l-26G

ATTENDANT CONSOLE (ONYX IV)

Description

(Cont’d)

Attendant Console Programmable

The 20 programmable keys on the Attendant Console give the operator one-

button access to estensions and selected features. The programmable keys are similar to those on the DSS Console. attendant’s phone.

Alternate Attendant Group (key 20 only). See Alternate Attendant in this

supplement. Call Parking orbits Central Office Calls. line keys Directory Dialing (ICM Directory). See Directory Dialing in this

supplement. Hotline Paging Speed Dial, Personal and System

Many of the options are the same as those available to DSS Consoles. However, the Alternate Attendant Group key is unique to the Attendant Console programmable keys.

that they are on the

can program the keys with the following options:

FEATURES

Description

(Cont’d)

ATTENDANT CONSOLE (ONYX IV)

Attendant Console Programmable

aaaaa

Programmable

Keys

Each Attendant Console can have up to three SO-Button DSS Consoles for

additional programmable keys. You use and program these consoles the same way as in the ONYX Direct Station Selection, DSS Console.

aaaaa

systems. For more information, refer to

Issue 1-O

FEATURES

l-261

ATTENDANT CONSOLE (ONYX IV)

Description

(Cont’d)

Alphanumeric

The 40-character two-row alphanumeric display shows at a glance information about the Attendant Console’s active call:

This display...

Date Time Feature Status

Loop Call Timers

intercom Call Timer

Outside Call Loop Key Extension Class of Service

Date

Time

Shows the attendant...

The current date (date and day of week only) The current time (2-l hour clock) The status of the current (active) call. For a complete list of the

messages. refer How many seconds the call has been ringing the loop key. The timer

clears when the call is answered. There is one timer for each loop key. If a second call is ringing a busy loop key, this timer shows how long the second call has been ringing. The maximum time is 99 seconds.

the Feature and Programming Manual.

How many seconds a-call has been ringing the key. The call can be an Intercom call or an unassigned trunk call (no loop number and no

0 loop key). The maximum time is 99 seconds. The

trunk number for an active outside call (e.g., 001 for trunk 801) The loop key used for the current (active) call The extension

The Class of Service of the extension

number for an active Intercom call

on an active Intercom call_

Alphanumeric Display

Feature status

Outside Line

Loop

timers (for

Key call

Intercom call

timer

Loop Key for active call

Class of Service for

extension

on call

‘Extension

on call

l-265 FEATURES

Issue 1-O

Description

(Cont’d)

ATTENDANT CONSOLE (ONYX IV)

Parallel and Independent Operation In a system with more than one Attendant Console, you can program the consoles for Parallel Operation or Independent Operation. With Parallel Operation, the programming and operation of the consoles is the same. For example, if trunk 801 rings This is helpful if both attendants should cover the same calls.

With Independent Operation. the programming and operation is unique to each console. For example, trunks trunks 805-810 ring

on console 2.

when the attendant coverage should not overlap.

Conditions

When installing an Attendant Console with a separate power supply (P/N

Plug the power supply into the console

Plug the console into a dedicated 120 V AC receptacle

Assign the console circuit type 06 in Circuit Type (see programming below)

Designate the console extension as an operator in QC- Operator

Programming (see programming below) Plug the console line cord into the console and the console’s modular jack

on console it rings on console 2 as well.

ring on console 1, while

Independent operation is appropriate

Programming

Default Configuration

No Attendant Consoles programmed. All incoming loop keys are loop 0 (in QC- Loop Keys). All outgoing loop keys have no rotaries assigned (in QC-

Keys). The console’s 20 DSS keys are undefined (in QC- DSS Key All trunks have no loop number (in EL- Loop Number).

Required Programming

To program loop keys...

E- Trunks, EL- Loop Number

Assign trunks to one of four loop numbers.

Trunks ring the Attendant Console according to the trunk loop number and the

loop

key loop number (see LOOP

KEYS)

below. QC- Operator Programming, Loop Keys Assign each console loop key a loop number (l-4). Trunks ring their associated loop key. For example, if you enter 1 for

QC- LOOP KEY

and

EL- LOOP NUMBER

for trunk I, trunk.1 rings loop key 1. All trunks without a loop number ring the 0 loop key, if there is one. If there is no 0 loop key, the trunks without a loop number ring

the INT key. QC- Operator Programming, Keys For outgoing calls, correlate

each loop key to a trunk group. This option assigns a trunk group

to each of the five loop keys. Refer to the Line (Trunk) Rotaries feature when programming trunk groups.

Issue 1-O

FEATURES

ATTENDANT CONSOLE (ONYX IV)

Programming

Required Programming (Cont’d)

Related Features

program

QC- Operator Programming, programmable keys with any of the functions listed below.

For this function... . Enter this code...

Alternate Attendant

Group . . . . . . . .

Hotline . . . . . . . . . Extension number

ICM Directory . . . . D

Orbit . . . . . . . . . . 60-69

Page. . . . . . . . . . PO-P7

Personal Speed Dial . System Speed Dial . .

Trunks . . . . . . . . .

To set additional Attendant Console programming...

E- Extensions,

06. You must do this for each console -- the console doesn’t auto-ID.

QC- Operator Programming, Operator Extensions extension as an attendant.

Other Programming

E- Extensions, ED- Trunk Control console’s ED programming.

Direct Station Selection, DSS Console Headset Compatibility

The following features

Call Forwarding

4 Prime Line Selection

An Attendant Console can have a DSS Console.

An Attendant Console can use a customer-provided headset.

Call Coverage (Station Call Coverage keys)

Call Timer Do Not Disturb Monitor

Paging (receiving Pages and placing an Auto-Page)

Personal Greeting

the Attendant Console Programmable Keys...

Circuit Type

DSS KEY

Program the DSS Console

(for key 20 only)

Bin (usually 00-99)

Trunk number (801-872)

Assign the Attendant Console circuit type

Calls ring the console according the

not apply to the Attendant Console:

Designate the console

Feature Operation

l-26L FEATURES

Refer to the Attendant Console Feature Handbook (P/N

Issue 1-O

Description

ATTENDANT POSITIONS

The attendant is the focal point for call processing within the svstem. The system can have up to four attendants. To maximize call handling efficiency, the attendant should have a (Refer also to the Direct Station Selection. Console feature.)

display telephone and a DSS Console.

In addition to the features of a standard unique features (see below). Go to the feature descriptions for the specifics. o Automatic Answer (ONYX IV)

Automatic Fault Reporting (i.e.. viewing and clearing alarms) Automatic Hold (refer to the Hold feature)

o Alternate Attendant

Forced Trunk Disconnect Removing Trunks and Extensions from Service

The following features are not available to attendants:

Automatic Call Distribution (member) Call Forwarding Callback Do Not Disturb Group Listen Handsfree and Monitor Line (Trunk) Queuing

o Message Waiting

Off-Hook Signaling o Paging (Receive and Auto-Page) o Personal Greeting

Conditions

The system’s main attendant should be port 00 (usually extension 300).

the attendant also has several

Programming

Default Configuration

The system has one attendant, located at port 00 (extension 300).

Required Programming

QC- Operator Programming Designate additional attendant extensions

(other than port

Other Programming

E- Extensions, Circuit Type Assign circuit type 04 to Attendant

Telephone

E- Extensions, ES- Line Access Options, Off-Hook Ringing Hook Ringing for each attendant. E- Extensions, attendant reached when the extension user dials 0.

88254.

Attendant (Operator) Assignment Assign the

300).

Allow

Off-

Issue 1-O

FEATURES

l-27

ATTENDANT POSITIONS

Related Features

Central Office Calls

Class of Service

Flexible Numbering Plan

Handsfree and Monitor Night Answer

Off-Hook Signaling

Ringing Line Preference Tenant Service Toll Restriction

The attendant has the same flexibility for placing and answering calls as does a

attendant

Attendant’s estensions use COS 30. This COS follows the programming options of COS 0. option to change the extension to a non-attendant COS (00-27).

Flexible numbering allows the Administrator to change the operator access digit (normally 0) to any other

Attendants do not have Handsfree or Monitor.

Two attendants can be in a Circular Hunt Group (consisting onlv of themselves) for

special night mode operation. Both attendants must activate Night Answer to put their trunks in the night mode. Following is an example for attendants 300 and 304:

Ext E4

300

304

An attendant should have off-hook ringing. This allows the attendant extension to ring while it displays alarms.

Intercom calls to an attendant follow Ringing Line Preference programming.

Tenants can share the same Attendant Position.

An extension in a tenant group can have night mode restriction (e.g., CPOnly Calls at Night is 1). The restriction takes effect when the extension’s operator activates Night Answer.

you an attendant (in QC). use the Class of Service

(I-9).

Feature Operation

To call an attendant:

Step

Step 3

Lift handset.

Press INTERCOM

Dial attendant code.

If you have an ESL set, step 3.

Look for: Listen for:

You can dial:

0 (for your operator) or 01 for main attendant 02-04 for attendants 2, 3 and 4 Attendant’s extension number

Listen for: In a multiple attendant system. the system waits four seconds for a second digit. Your call then goes through to the main operator.

INTERCOM On Dial tone

Ringing

Description

AUTOMATIC ANSWER (ONYX

A attendant position can have Automatic Answer. With Automatic Answer, the attendant never has to press a line/loop key to answer a call -- or decide which call to answer. The system automatically selects the oldest call for them. Automatic Answer is particularly helpful to an attendant with a headset and DSS Console. The attendant just presses the Release key on the DSS Console to automatically answer each new call.

Programming

All attendant

have key 23 permanently assigned as the Auto Answer key. There is no programming required. To enable and disable Automatic Answer, the

attendant just presses the Auto Answer key (key 23).

Although Automatic Answer works like Ringing Line Preference, it has two advantages:

The attendant can enable or disable Automatic Answer by pressing a key

The attendant hears two alert tones just before the system answers the call

Automatic Answer is only available in the PBX.

Conditions

With Attendant 88254, key 18 is Automatic Answer key.

Default Configuration

Ail attendant have key 23 permanently assigned as the Auto Answer

key.

Required Programming

None

Other Programming

QC- Operator Programming, Operator Extensions

Assign a as an

attendant.

Related Features

Feature Operation

step 1

Step 1

Issue 1-O

Attendant Console

An attendant

Answer at the console. Refer to the Attendant Console Handbook (P/N

with an Attendant Console can press AUTO to activate Automatic

for the specifics.

Data

Since Auto Answer uses key 23, the attendant cannot be a Data

To enable or disable Automatic Answer:

Press key (key 23).

Auto Answer key Off when Automatic Answer disabled Auto Answer key On when Automatic Answer enabled

To answer a call with Automatic Answer you have a headset and a DSS Console):

Press RLS on DSS Console.

Look for: Listen for:

Line key On, or INTERCOM key Fast Flash

Two beeps, then conversation with caller

FEATURES

Set.

l-28A

AUTOMATIC ANSWER (ONYX IV)

Feature Operation

(Cont’d)

To answer a call with Automatic Answer (If you have a headset and don’t

a DSS Console):

Step

Step 2

Remove handset from cradle.

Your phone answers

Press and release the hook switch to get your next call.

first incoming call.

Step 1

Step

To answer a call with

(If you don’t have a headset or a

DSS Console): Lift handset.

Press and release the hook to your next call.

Your phone automatically answers

first incoming call.

Description

CALL DISTRIBUTION

Automatic Call Distribution (ACD) uniformly distributes incoming calls

among members of a programmed ACD group. Each ACD group consists of member estensions. called agents. and a master number. When a call rings the master number. the system automatically routes the call to the agent that has been idle (on hook) the longest. The call can be a transferred call or Intercom call to the master number. ACD obsoletes the need to have a receptionist or attendant screen and route calls to group members.

Functions Each ACD group can have a supervisor extension. The supervisor must have a 30-button monitor the status of the ACD group and each agent extension. When all ACD agents are busy. the supervisor’s display

The number of calls waiting The trunk or extension that has been waiting the longest (this is the next

extension/trunk in the ACD queue)

How long the trunk or extension has been waiting

The supervisor can also take agent extensions in and out of service as traffic into the ACD group changes. ACD agents can also remove and reinstall their own extensions. However, the supervisor can always reinstall an extension if it was removed by an agent.

telephone a DSS Console. This lets the supervisor

The supervisor’s DSS Console should have a Hotline key for each ACD agent. This shows at a glance the status of each agent.

When DSS key is...

Agent is...

Off. . . . . . . . .

On. . . . . . . . . . . .

Flashing . . . . . . . . . from service

DND Flash . . . . . , .

Do Not Disturb

Optionally. the supervisor’s DSS can have a Hotline key for the ACD master number.’ This shows the status of the entire ACD group. When all ACD agents are busy, the key for the ACD master number lights. As soon as

an agent becomes free, the DSS key for the ACD master number goes out.

In VS, ACD supervisor displays require an AUX Module. If the VS doesn’t

have an AUX module, the supervisor’s display does not show how long a call

has been waiting for an available agent.

Agents Busy Announcement Callers into the ACD group can optionally hear an All Agents Busy announcement. This announcement occurs when all ACD agents are busy and the system automatically queues the call for a free agent. The system processes the queued calls on a first-in. first-out basis. The supervisors and attendant can customize the All Agents Busy announcement, if desired. The announcement cannot exceed 12 seconds. The system provides one All Agents Busy announcement, shared by all ACD groups.

see the Alphanumeric Display feature.

Issue 1-O

The system can have any number of ACD groups, any number of agents within each group. An agent can only be a member of one ACD group.

The ACD busy announcement requires a VAU or

available in VS). The VAU or

PCB replaces four trunk circuits.

FEATURES

PCB (not

1-29

AUTOMATIC CALL DISTRIBUTION

Description

(Cont’d)

For information on the ACD enhancements available in the PBX (ONYX IV),

Programming

refer to

Conditions

The maximum call waiting time that displays on the supervisor’s extension is

(four minutes, seconds).

Default Configuration

No ACD Groups programmed.

Required Programming

CP- ACD Supervisor supervisor’s extension. E- Extensions, Circuit Type with type X (uninstalled). The master extension must be a port that has no phone connected to it.

Extensions, Class of Service for the supervisor’s extension. E- Extensions, Hunt Type

Each member agent in the ACD group. The ACD group master extension.

Make sure the supervisor extension has hunt type 00. never be an ACD group member.

E- Extensions, EA- UCD Group Extension Number

master extension number to:

Each member agent The supervisor extension The ACD group master extension

Reset Queues

I-32A.

Reset system queues after initial ACD programming.

Set the Supervisor bit for the

Program the master extension number

Assign a unique COS with set

Assign hunt type 06 to:

The supervisor should

Assign the

Related Features

Other Programming

E- Extensions, Next Extension in Hunt Group number, designate an

or another ACD group as the ovefflow

For the master ACD

destination. The overflow cannot be an ACD supervisor. With no Camp-On is indefinite. Also, enter 300 for this option for all group members. QT- System Timers, Camp On Time

Enter the interval a call to a busy

ACD group should Camp-On before routing to the overflow extension.

QT- System Timers, Number of Rings Before Recall

Set how long a rings an extension in an ACD group before ringing the next group member. KD- Programming Keys for DSS

Program the supervisor’s DSS Console to have a Hotline key for each agent and the ACD master number. This automatically makes the console’s

assignment the supervisor.

Coverage Keys/Hotline

A Call Coverage or Hotline key for the ACD master extension provides an ACD group BLF and simplified Transfer. Call Coverage activates when all group members are busy. In VS, this option requires an AUX Module.

Forwarding

If an extension is in an ACD Group, forwarding calls at that extension disrupts normal ACD operation. An extension user can, however, forward calls to an master number,

Direct Inward Line

Trunks terminated to the ACD group master number ring the group directly.

FEATURES

Related Features

Feature Operation

Step step

Step 3

Step

Step Step 6

AUTOMATIC CALL DISTRIBUTION

Direct Inward Access

Do Not Extension Hunting System Reports and Diagnostics

Traffic Management Reporting

Transfer

To remove or install a member agent (from the supervisor’s extension):

Lift handset. Press INTERCOM

Press Press DSS Console key for agent you want to change.

Dial 7 to remove an agent; 4 to install.

Hang up.

To allow to record the ACD message. enable the following in the

trunk’s COS:

Call

ACD Supervisor )

Putting an extension in Do Sot Disturb temporarily removes it from it’s ACD

A terminal hunt can route to an ACD master number.

The system reports provide data on ACD group agent and incoming call activity. The reports also show details on calls received

If an ACD caller hangs up listening to the ACD all agents busy announcement, the call is not logged

Any user can Transfer a call to the ACD master number.

Look for: INTERCOM On

Listen for: Dial tone

Listen for: Dial tone stops

the report as Aborted.

all agents were busy.

group.

Step 1 Step 2

Step 3

Step

Step 1 Step 2

Step 3

Step

Step Step 6

To remove or install yourself as an agent (from your agent extension):

Lift handset.

Press INTERCOM

Dial 6 to remove Press and

Look for: Listen for:

Listen for:

Look for:

INTERCOM On Dial tone

yourself as an agent; 4 to install.

Dial tone stops

hang up.

At supervisor’s DSS Console, key for your extension flashes Medium Flash

To record the ACD All Agents announcement (from a supervisor or

attendant extension): Lift handset.

Press INTERCOM

Look for:

Listen for: Dial tone

Press

Listen for: Dial tone stops

Dial 686.

Listen for:

Voice message, “Please start recording.”

Record message when you hear the tone. Hang up when you are done.

Issue 1-O

FEATURES

l-31

AUTOMATIC CALL DISTRIBUTION

Feature Operation

(Cont’d)

To erase the ACD All Agents announcement (from attendant

Step

Step I

Step

Step 6

or ACD Supervisor

Lift handset.

Press INTERCOM.

Press

Dial Press

This also erases all the Assistance and Personal

Greetings.

Look for: INTERCOM On Listen for:

Listen for:

Listen for: Dial tone

Press 9 to delete the announcement. Press to abort the procedure and leave the announcement unchanged.

estension I:

Dial tone

Dial tone stops

FEATURES

Description

CALL DISTRIBUTION (ONYX IV)

Automatic Call Distribution (XCD) in the PBX provides the following enhancements:

Enhanced Supervisor Functions Simplified ACD Programming Overflow to Voice Mail Priority Announcement Message Options Programmable Agent Work Time Programmable Extended Supervisor’s Timer

For more information on the basics of ACD, refer to Automatic Call

Distribution on page l-29. Enhanced Supervisor Functions

The supervisor has programmable alert for waiting calls. With programmable

alert, the supervisor’s phone can alert (ring) for calls that wait while all agents are busy. The alert can occur after a set number of calls are waiting, after a call has been waiting a programmed interval, or both. This option permits the supervisor to easily cover ACD calls when the agents have more work than they can handle.

The supervisor can also put the ACD group in the night mode. This lets the supervisor redirect trunks when all the ACD agents are off-duty. Once in the night mode, trunks terminated to the ACD group ring their night destinations. For example, a trunk’s

Direct Trunk Termination assignment can be the ACD master number. The trunk rings the ACD group directly during the day. When the supervisor activates night mode for the ACD group, trunk routes to

the EI- Night

Routing Destination.

When programming supervisor alert and night mode options, refer to the chart

Setting Functions

in Programming.

An extension can be a supervisor for more than one ACD group. The

supervisor extension must have a DSS Console with a Hotline key for each of their ACD group master numbers. When assigning a supervisor to an ACD group, refer to the chart

Setting Functions

in Programming.

Simplified ACD Supervisor Programming When assigning an ACD supervisor, assign an extension a Class of Service with the Supervisor option enabled

Then, assign the EU- ACD Group Setup. There is no need to program the and EA options for the supervisor. Remember, the supervisor must have a DSS Console (refer to the KD option).

When programming supervisors, refer to the chart

Programming.

Setting Supervisor

Issue 1-O . FEATURES

AUTOMATIC CALL (ONYX IV)

Description

(Cont’d)

Overflow to When all agents in the ACD group are busy. waiting calls can (divert) to the Voice Mail. an extension or another group. Overflow can occur immediately or after a programmed interval. Setting the overflow is helpful for ACD groups that have an alternate answerer. Calls don’t just wait in queue --

When programming overflow options. refer to the chart

Options

in Programming.

Priority Answering ACD can route calls according to the priority of agents and trunks. With agent priority, ACD can route calls to the highest priority available agent, bypassing lower priority agents. The lower priority agents receive calls only when all the higher prtority agents are busy. Using agent priority, ACD can automatically route the most calls to the more experienced agents.

When all agents are busy, trunk priority will send the highest priority trunk to the first free agent. Trunk priority routes calls based on the trunk’s priority number, instead of how long the trunk has been waiting. This lets ACD differentiate between trunks in queue. For example, if important sales calls are queued with routine service calls, ACD can handle the sales calls first.

they go to the alternate answerer.

the

When programming priority answering, refer to the chart

Agents Trunks

for

in Programming.

Setting

Priorities

Announcement Message Options The PBX provides two types of ACD announcements, the initial announcement and the repetitive announcement. Callers to an ACD group can hear an initial announcement instead of ringing. The initial

announcement can occur as soon as the

comes in or after a programmed interval. Additionally, the announcement can play automatically for all callers, or just when all agents are busy. The initial announcement can be from the Voice Messaging System, the OPA or the standard Voice Prompting Messages.

If all ACD agents are busy, the ACD caller can hear a different (repetitive) announcement while waiting for an agent. This repetitive announcement can be from the Voice Messaging System or the OPA. Additionally, the system administrator can program the announcement to repeat at specific intervals. The repetitive announcement assures waiting callers that they have not been

forgotten. Note that enabling overflow disables the repetitive announcement

message. When programming announcements, refer to

in programming.

Setting the

Programmable Agent Work Time After an agent completes an ACD call, the programmable agent work time allows them time complete desk work before accepting a new call. After the agent’s work time expires, ACD routes the next waiting call to the agent.

When setting the agent’s work time option, refer to the chart

ACD Functions

in Programming.

Setting

Description

CALL DISTRIBUTION (ONYX IV)

Programmable Each ACD member can have a programmable key assigned as an Dutv When the member presses the key, they remove themselves from

(i.e.. become Off can no longer receive ACD group calls.

To return

presses the

Supervisor’s Timer The maximum call waiting time that displays on the supervisor’s extension is 99 minutes. In the ONYX and 15 seconds.

Conditions

None

Configuration

ACD not programmed. No On/Off Duty keys defined.

to (i.e.. become On Duty). the member just

again. While Off Duty. the agent can still receive non-ACD

systems. the maximum time is 4 minutes

Programming

Required Programming

KS- Programming Keys for To give an extension an On/Off key, enter I for an available key.

For additional programming information, see the following charts.

Other Programming

None

An agent remains Off-Duty until returned to On-Duty.

Issue

FEATURES

AUTOMATIC CALL DISTRIBUTION (ONYX IV)

Options A and B can overlap. For example, if A is call rings) and B is 30 seconds, supervisor after 1st call has waited 30 seconds. Supervisor always rings for 2nd call.

OPTION A

OPTION

For

EST. enter the supervisor’s number. An extension cnn be a

for many groups.

For EC-NO.

BEFORE

enter 0.

OF CALLS

BEFORE

the number of that can

before

Range is

have second waiting

CALL WAITING

ALERT,

ACD should wait

rings.

For EST.

AUTOMATIC DISTRIBUTION (ONYX IV)

SETTING THE OPTIONS

ST.4

For EST. enter number of which calls should overflow. Overflow can also be an

master.

When all agents are busy. shoul call

overflow

master number.

Mailbox for ACD master number.

O-255

If you enter 0,

Issue 1-O

FEATURES

AUTOMATIC CALL DISTRIBUTION (ONYX IV)

PRIORITIES FOR

START

PRIORITY to set the priority (O-99). The idle agent with the

priority gets the first. Calls cycle normally amoung agent5 with same priority.

For each trunk, use PRIORITY to set the priority (O-99). The trunk with the highest priority gets answered first. If waiting trunks have same priority. ACD routes calls FIFO.

SETTING THE MESSAGES

ANSWERING WITH

enter

AUTOMATIC CALL DISTRIBUTION (ONYX IV)

Only when

START

extension number of first

For VAU

RECORDING the you want to answer the call.

enter

message

range

is O-255

For EU-INITIAL

For EU-(INITIAL) MAILBOX ACCESS CODE, enter the node mailbox that should

For EU-(INITIAL) DELAY BEFORE ANSWERING WITH

THE VOICE MAILBOX, enter

the delay before the node greeting plays to the caller. The range is O-255

For

EU-(INITIAL) DELAY

BEFORE ANSWERING WITH THE VAU, enter the delay before the plays the message to the caller. The range is O-25.5

Issue 1-O

(Continued on next page.)

FEATURES

l-32G

AUTOMATIC CALL DISTRIBUTION (ONYX IV)

SETTING THE MESSAGES

(Continued from previous page)

all

enter 300.

When caller hear an

agents busy,

should

repetitive

announcement be

AU or Voice Mail?

ACCESS DIGIT for

Voice Mail master extension.

For EU-(REPETITIVE ANNOUNCEMENT) MAILBOX ACCESS CODE, enter the node mailbox that answers the call. All options should be Exit.

number of first

For EU-PLAYBACK INTERVAL WITH VAU, enter how often the repetitive

announcement should repeat. The range is If

enter 0. the wait is

l-32H FEATURES

For EU-PLAYBACK INTERVAL WITH VOICE

MAILBOX, enter how often the repetitive announcement should repeat. The range is O-255, If you enter 0, the wait is

1 min 30

EU-OVERFLOW must be 300.

Issue 1-O

DISTRIBUTION (ONYX IV)

. OTHER

For number IO the ACD group.’

EST OF

assign a master

GROUP

enter

Issue

1-O

For

enter the interval ACD

Enter ? to see a list of the available ACD master numbers. Make sure

master number is uninstalled (i.e. E-EXTENSIONS. EZ-CIRCUIT

FEATURES

l-321

AUTOMATIC CALL DISTRIBUTION IV)

Related Features

See Related Features for ACD on page l-29.

Feature Operation

To night mode for an Group (Supervisor

Step

Lift handset.

Step

Step 3

Step

Step 5

Step

Step 1

Press INTERCOM.

Look for: Listen for:

Dial tone

Dial

Listen for:

Press DSS Console key for ACD master number. Dial 4 to return the ACD group to the day mode.

Dial tone stops

Dial 7 to activate night mode for group. To remove yourself from service:

Press On/Off Duty Key.

Look for:

To put yourself back into service:

Press On/Off Duty Key.

Look for:

On/Off Duty key Off

Duty key On

Step Step

Step 3

Step

To override the agents work time (for your next waiting call):

You must repeat this procedure for each waiting call.

Lift handset

INTERCOM.

Look for: Listen for:

INTERCOM On Dial tone

Dial PGM#.

Listen for:

Dial tone stops

Dial 5 and hang up.

Listen for:

Next waiting call ringing in.

FEATURES

Description

AUTOMATIC FAULT REPORTING (With Remote

Maintenance/Programming)

The system constantly monitors the status of extensions and trunks, and

automatically reports faults if they occur. There are two types of Automatic

Fault Reporting:

Alarm indications at the attendant’s extension

Automatic Fault to an off-site service center (except in VS)

The VS constantly monitors the status of extensions, trunks and the expansion

CEU. Unlike the large systems, it does not monitor or report on the status of individual modules.

Attendant’s Alarm Indications

There are three categories of alarms displayed on the attendant’s extension:

major alarms, minor alarms and major/minor alarms.1 The system reports a minor alarm if an extension or trunk fails. The system reports a major alarm if an extension or trunk PCB fails. Major/minor alarms include both major and minor alarms.

After viewing the alarms, the can selectively remove extensions or trunks from service. (See the Removing Lines and Extensions from Service feature.) This allows the system to operate normally, bypassing the affected port. In a multiple-attendant system, each attendant must independently clear their alarms. Once viewed, the same alarm will not display again.

Automatic Fault Reporting to the

Service Center After displaying a major alarm at the attendant’s extension, the system also reports the fault to an off-site service center (if installed). The fault identifies the reporting telephone system and indicates the fault. A technician at the service center can then call the system, view the various system reports and work around the problem.

Automatic Fault Reporting can occur if:

The off-site service center has...

An ASCII terminal connected to a Hayes-compatible modem, or

An IBM-compatible PC with the Backup and On-Line Program

88216) installed -- connected to a compatible modem

The remote system has...

Hayes-compatible modem connected to the COM

PCB

modem port’

A DTMF CO line connected to the modem

Remote Programming

If the off-site service center has the Backup and On-Line Program (P/N

88216) installed on an IBM compatible PC, the off-site technician can: Use modem commands to call a remote system

Program the remote system’s database3

Backup the system’s database on the service center’s PC

Upload a database from the service center’s PC to the remote

the Alphanumeric Displav feature.

Refer to the system Hardware for details on connecting a modem to the COM PCB. After accessing the remote system, system local port, and enables the modem port. The systems you back up from and restore to must

types.

88216 is not currently compatible with VS.

the

installer should press

use the same type MEM (A or B). You cannot PCB

ENTER on the PC three

times. This locks the remote

Issue 1-O .

FEATURES

1-33

AUTOMATIC FAULT REPORTING (With Remote

Maintenance/Programming)

Description

(Cont’d)

The installer can also use the Backup and On-Line Program on-site,in lieu of a programming terminal. Refer to the system hardware manual for more

details.

The VS also allows Remote Programming through the main CEU AUX

Module serial port. The VS does not provide Automatic Fault Reporting to an

off-site service center. Also, the VS does not have a modem port.

Conditions

None

Default Configuration

Attendant’s Alarm Indications always occur. System will not report faults to a remote service center.

Programming

Required Programming

J- Communications Port Parameters, Port Speed Set the baud rate for Port A (modem) and Port B (local) to match the connected device. (The attendant can set these options from the telephone. See page 2-2.) J- Communications Port Parameters, Modem Automated Answer ring count to match the setting of the connected modem.

QC- Operator Programming, Suppress Operator Alarms alarm indications at attendant extensions. QK- CEU Identification Enter the text that identifies the system to the

site service center.

QV- Trouble Report Telephone Number This is the number the system‘ dials to report a major alarm to the off-site service center.

Ring Count

Set the

Suppress/allow

Related Features

Other Programming

QS- Install Printed Circuit Boards The system reports a Line/Trunk PCB failure only if you program the PCB as installed.

QZ- SMDR Printout All The Time

If you connect the Backup and On-Line Program PC to the upper (local) COM PCB port, you must disable this option to use the LOAD and BACKUP options.

Off-Hook Signaling

When an alarm displays, the attendant’s phone does not ring normally for calls. If the extension has Off-Hook Ringing, it rings with a single beep (repeated). If the attendant’s extension does not have Off-Hook Ringing, calls do not ring while the alarm displays.

incoming

System Reports, Diagnostics and Maintenance Utilities

After calling the remote system, the remote service center technician can use the various reports and diagnostics to troubleshoot the system.

Traffic Management Reporting

The Backup and On-Line Program also backs up and restores the report data. During restore, the system overwrites the existing TMS data.

l-34

1-n

Feature Operation

Step

Step Step

AUTOMATIC FAULT REPORTING

view alarms (at attendant

Look for:

Do not lift handset. Press MSG.

Look for: Press MSG again to view additional alarms.

Lift and replace handset to return to normal time and date display.

To clear alarms (at your attendant

Look for:

Do Not lift handset.

Press RLS on DSS Console. Lift and replace handset.

Display showing type of alarm

Display showing alarm

Display showing type of alarm

Remote

Maintenance/Programming)

Issue 1-O

FEATURES

l-35

AUTOMATIC HANDSFREE

Description

Automatic Handsfree allows a user to place or answer a call Handsfree by just pressing a key. There is no need to press HF first. The system always provides Automatic Handsfree for:

Dialing Number Preview Directory Dialing Intercom (when user presses INTERCOM) Last Number Redial One-Touch Speed Dial Save Speed Dial (when user presses DIAL)

Automatic Handsfree is programmable system-wide for:

Central Office Calls (for all types of line keys) Group Call Pickup (with a pickup key) Paging (with a Page key) Park (with an orbit key) Station Call Coverage (with a call coverage key)

Conditions a. If an extension does not have a handsfree module (P/N the user can

implement Automatic Handsfree but must lift the handset to speak.

b. The system allows 12 simultaneous Handsfree conversations per cabinet.

Programming

Related Features

Feature Operation

Step Step

Default Configuration

Automatic Handsfree enabled.

Required Programming

QE- Automatic Handsfree wide.

Other Programming

KS- Programming Keys for

Attendant Positions

Attendant extensions cannot have Automatic Handsfree.

Headset Compatibility

An extension with Headset Compatibility cannot also have Automatic Handsfree.

To use Automatic Handsfree:

Do not lift handset.

Press key for desired feature.

Look for: HF On

Enable/disable Automatic Handsfree system-.

a programmable keys.

Description

(ONYX IV)

With Automatic Ringdown. an ESL or extension automatically calls a programmed destination when the user lifts the handset. This would be helpful. for example. in a hotel lobby soon as the caller lifts the handset. the phone rings the reservation desk. The

phone cannot access system features, The phone can. however,

calls.

dedicated reservation pliones. As

Programming

Related Features

Feature Operation

Automatic

extensions.

None

Default

No Automatic destination programmed. Automatic

Required Programming

is only in ONYX and only with ESL and

disabled.

E- Extensions, Attendant (Operator)

Automatic

Enter 300 for no Rinedown destination.

E- Extensions, king Down

Other

None

Intercom

Automatic Intercom Voice-Announce programming.

destination. The destination cannot be a trunk number.

Enable/disable Automatic Ringdown.

To use Automatic Ringdown:

Enter the

Issue 1-O

Step 1

Lift handset.

Listen for: If you hear ringing, wait for called party to answer.

you hear two beeps, you may begin speaking.

Two beeps or ringing

FEATURES

AUTOMATIC

Description

ROUTE

Automatic Route Selection based on the digits a user dials. ARS lets the

SELECTION

provides call routing and call restriction

system

administrator obtain the

most cost-effective use of the system’s connected long distance carriers. ARS is an on-line call routing program that the system administrator can

customize from the programming terminal. The program accommodates over

8.000 call routing choices --

a custom-ordered rate structure database.

ARS allows the system administrator to make modifications to the routing

choices

and easily.

This is often necessary as the cost structure of the

connected services change.

ARS provides: Call Routing

ARS can apply

(Area Code) and 6-digit (Area Code and Exchange)

analysis to every number

Dialing Translation (Special Dialing Instructions)

ARS can automatically execute stored dialing instructions when it chooses

a route for a call

Time of Day Selection

The system administrator can program route selection according to the

time of day/day of week.

Hierarchical Class of Service Control

ARS allows or denies call route choices based on an

Class of

Forced Authorization Code

Designated routes may require the user to enter an Authorization Code

before ARS allows routing. This code is verifiable and is enforced by an

extension’s Class of Service.

Separate Routing for Operator Assisted, International and Equal

Calls To provide unique control, the system administrator may program separate routing instructions for Operator Assisted, International and Equal Access calls.

Independently Programmed Restriction for Exchanges 976 and 555

Restriction for these exchanges is hierarchical according to an extension’s Class of Service.

In VS, Automatic Route Selection requires an AUX Module. If desired, you can program up to 64 ARS Authorization codes. (The large systems have 184 codes.)

For complete details on ARS, including instructions for using the ARS editor (GA command). refer to Appendix A.

a. Do not use ARS behind a In addition, ARS is intended for

areas that use the North American Number Plan (NANP).

b. ARS requires a MEM-B PCB (large systems) or an AUX Module (VS).

Class

enabled

Issue 1-O

Default Configuration

ARS not programmed.

Service options

the extension cannot use

may with For example, if Allow Intercom Calls at Night

at night.

FEATURES

1-37

AUTOMATIC ROUTE SELECTION (HYBRID ONLY)

Programming

Required

E- Trunks. Trunk

trunk rotaries. This prompt determines the selection sequence for within each rotary.

E- Trunks. Trunk Service Number trunk used for ARS. ARS routes calls to Service Numbers. not individual trunks.

E- Trunks, Trunk Group Group trunks in rotaries by assigning each one the same First Trunk in Group

number.

ARS Editor

Program the ARS options. Refer to Appendix A for

complete details.

QL- Codes, LCR or ARS Enable

ARS.

QL- Codes. Number of Services services (trunk rotaries) ARS will use. QL- Codes, Service Line Numbers rotary master number for each of the rotaries used by ARS. This should correspond to the

Other Programming

EA- First Trunk in Group

E- Extensions, Class of Service Class of Service number. E- Extensions, ES- Line Access Options, Allow Line Code Dial-Up

enabled. users may be able to dial trunk access codes (e.g., 801) to bypass

ARS. E- Extensions. Line Access Options, Access to Groups 90-95 Allow

access to group 90 (the ARS access code). If you allow access to 91-95, users may be able to dial these codes to bypass ARS. Users can always dial groups 96-98. E- Extensions, Line Access Options, Key Access to Outbound Lines If enabled, user be able to press a line key to bypass ARS.

E- Extensions, ED- Trunk Control, Access Control have access to the trunks selected by ARS. E- Extensions, ED- Trunk Control, Call-Out Control have Call-Out to the trunks selected by ARS. E- Trunks, Circuit should have the same KS- Programming Keys ARS access. QC- Operator Programming, Operator Extension operator is port 00 extension 300). QF- Line Group Access Trunk in Group) in a trunk rotary (e.g.,

801) to one of nine trunk rotary numbers (90-98). The system requires this correlation when setting up trunk rotaries. Use the trunk access code (e.g., 801 or Group entry. QQ- Prefix Requited for NPA Calls enter Y. Enter N if the system is not in a conflict area. See Appendix A for more details.

QT- System Timers, Detection Count tone detection interval. ARS Dial Treatments (option P) use this interval. See Appendix A for more details.

Outbound Rotary

Assignment

Trunks within each ARS Service Group

tvpe.

that corresponds to the EA- First Trunk in

ARS

requires outbound

Assign a Service Number each

(First Trunk in Group)

Enter 2 to enable

Designate how many

Indicate the trunk

entry.

ARS routing is based on an extension’s

An extension must

An extension can have a loop key for

Make sure the

Correlate the first trunk

If the system is in a conflict area,

the length of the dial

Features

AUTOMATIC SELECTION (HYBRID ONLY)

ARS Authorization Codes If required. enter ARS Dial Treatment Authorization codes. See Appendix A QX- Suppress

Speed Dialing If ARS Dial Treatments the digit. enter N. To suppress outdialing the enter See Appendix A for more details.

Single Digit Line Access If enabled. users can dial 9 (instead of 90) for

ARS.

Account Code Capability

ARS can optionally utilize the system’s Account Codes.

Least Cost Routing

Least Cost also routes trunk calls, and can be an alternative to ARS. The system can have ARS or LCR. not both.

Speed Dial

Speed Dial can route calls through ARS or optionally bypass ARS routing.

Tenant Service

Each system can have only one ARS package. shared by all tenants.

Toll Restriction

When a user dials 9 or 90 for ARS. ARS overrides Toll Restriction.

more details.

Feature Operation

Step 1

Step

Step 3

Step

To place a call using

For more information on placing calls using ARS, refer to Appendix A.

Lift handset.

If you have an ARS loop key. press it and skip

Press INTERCOM.

Look for: Listen for:

Dial tone

Dial ARS access code (9 or 90).

Listen for:

Another (higher pitched) dial tone

Dial number.

to step

Issue 1-O

FEATURES

1-39

BACKGROUND MUSIC

Background Music (BGM) sends music from a customer-provided music source to the speakers in

activates it. BGM plays whenever the user’s extension is idle. Incoming calls and Page announcements override BGM. Optionally. BGM can also play over the external paging zones.

Background Music requires a customer-provided music source and an unused

trunk circuit.

Conditions

a. In the large systems, the customer-provided music source connects to an

unused trunk port (on an installed PCB). The music source (tape deck, receiver, etc.) must be compatible with the following system specifications:

Refer to the system Hardware Manual for additional installation details.

b. In VS, Background Music uses the fourth trunk circuit on the first CO

Module in the main CEU. Although you connect to the CEU MOH terminals, you cannot use the fourth trunk circuit for trunks. The music source (tape deck. receiver, etc.) must be compatible with the following system specifications:

Refer to the system Hardware Manual for additional installation details.

c. A system reset turns off BGM at all extensions.

and ESL telephones. If an extension user

Input Impedance . . Maximum Input, .

-10

Ohms

(244 AC)

Input Impedance, . . Ohms Maximum Input. . .

-10

(244 AC)

Programming

Related Features

Default

BGM trunk not assigned.

Required Programming

E- Trunks, Circuit The trunk used for BGM must be circuit type X. If you want to use the BGM trunk later on for another function, remember to:

Remove the assignment in QM- BGM Line Number

Reset the associated line/trunk PCB (using IR- Reset Line/Trunk Card large systems only) Change the trunk to the desired circuit tvpe (using the E2 option) Perform a side tone test on the trunk (using the IS- Side Tone Test option)

Music and Relay Control, BGM Line Number In the large systems,

enter the number of the trunk connected to the BGM source. In VS, enter

Y(es).

Other Programming

Music and Relay Control, to All External Page Zones Allow/disallow BGM to play over the external paging zones. For proper operation, access the Paging zone once after enabling this option.

Attendant Positions

BGM does not play at attendant extensions.

Do Not Disturb

When a user activates

DND, BGM

turns off. Once the user deactivates DND, BGM

remains off.

Music on Hold

BGM and Music on

Hold can

share the same music source, if desired.

FEATURES

1-n

Feature Operation

Step Step 2

Step

BACKGROUND MUSIC

To turn Background Do not lift handset.

Press HOLD.

To adjust the volume of Background

Press UP A or while feature is active or telephone is idle.

This incoming and Paging announcements.

on or off:

Issue 1-O

FEATURES

l-41

BATTERY BACKUP

Description

Battery Backup allows the system to operate normally during AC power failures and brownouts. For each large system CEU. Battery Backup requires the installation of an optional Battery Backup Kit (P/N 88107) and two customer-provided batteries. For each VS CEU, the Valcom VB260 Battery Backup Unit‘is recommended. Battery Backup will power a fully loaded system for about two hours.

The batteries listed below are compatible with the P/N 88107 Battery Backup

Kit. Both batteries must be from the same manufacturer.

Eagle CFMP Powersonic PS 12300 Yuasa 12

In the large systems. the system Memory PCB provides short-term backup of system memory and the system time and date (Real Time Clock). The Memory PCB cannot. however. run the system. The chart below shows how

long each MEM PCB backs up system memory. In a newly installed system,

allow 12 hours for the

PCB to reach full charge.

Programming

Related Features

Feature Operation

MEM-A

Svstem Memory

and Date

In the Real Time Clock is available in systems with an AUX Module. The Real Time Clock maintains the correct date and time for at least one week without AC power. stores the time of the power failure in memory. The system starts from that stored time when power is restored.

Conditions

The MEM-B PCB and AUX Module use a permanently installed “supercap” capacitor. The MEM-A PCB uses a battery that must be installed on site.

Default Configuration

None

At least 2 weeks At least 2 weeks

If the VS doesn’t have an AUX Module, it

MEM-B At least 2 weeks At least 12 hours

None

If installed, Battery Backup is automatic during AC power failures and brownouts.

CALL COVERAGE KEYS

A Call Coverage an estension user one-touch call pickup. Transfer and Intercom for the assigned extension. This simplifies phone operation for co-workers that frequently cover each other’s calls, Additionally, extension user can program the ringing options for their Call Coverage keys.

Programming

A Call Coverage When the key is...

also the status of the covered extension:

The covered extension is...

Off. . . . . Idle

On. . . . . . . Busv

Flashing slowly .

Flashing fast . . . . . DND

None

Default

No Call Coverage Keys programmed.

Required Programming

KS- Programmable Keys for

Designate programmable keys as Call Coverage keys. Also, program the ringing option for Call Coverage Keys (no ring, delayed ring or immediate ring).

Other

E- Extensions, ED- Trunk Control, Access Control

To intercept outside calls, the extension must have access to the covered extension’s trunks. QT- System Timers, Delayed Ring Interval

Set the Delayed Ring Interval

for Call Coverage Keys with delayed ringing.

Related Features

Feature Operation

Step

Step 2

Step 3

Attendant Positions

An Attendant cannot program Call Coverage Key

ringing options from their

telephone.

Automatic Call Distribution/Extension Hunting

An extension can have a Call Coverage key for an

activates only when all group members are busy. In

system has an

AUX Module.

VS, this can only occur if

hunt group. The

key

Automatic Handsfree

If the system has Automatic Handsfree, the extension

user can just press the

Coverage key.

Off-Hook Signaling

Call Coverage keys always activate Off-Hook Signaling (if allowed destination). In addition, an extension with Off-Hook Signaling receives off-hook signals for calls

its covered extensions.

at the

To place a call to your covered extension:

Lift handset. Press key.

INTERCOM Fast Flash Call Coverage Key On (green)

If you hear two beeps, go ahead and speak.

If you hear ringing, wait for the called part to answer.

Issue 1-o

FEATURES

l-43

CALL COVERAGE KEYS

Feature Operation

(Cont’d)

To Transfer a to a covered estension:

Step 1

Step

Press Call Coverage key.

If you hear two beeps.

If you hear ringing. wait for called party to answer. If you hear busy or fast busy. hang up to have the call wait at the covered

extension.

Hang up to Transfer the call unannounced.

Look for:

(Modular) -- Line Hold Flash (red) Flash (green) (Non-Modular) -Call Coverage key On (green)

announce

key Hold

call.

You can also press the line to return the call.

Your phone may start ringing again. depending on your Coverage key ring

options.

Step

Step Step 3

Step

To pick up a call ringing a covered extension:

Look for: Listen for:

Press flashing Call Coverage key.

Look for:

Listen for:

Call Coverage key Slow Flash (Optional) Trunk or Ring

Line key On Conversation with calling party

To program ringing for your Call Coverage keys:

This procedure is not available in VS. Use the User-Programmable Features instead.

Press

Look for:

HF On

Press Call Coverage key.

Dial 3 for delayed ringing.

Dial 7 for immediate ringing.

Dial for no ringing (lamp only).

Listen for:

Press up.

Listen

Dial tone

HF goes Dial tone stops

User-Programmable Feature... In VS, use this procedure to change the ringing for your Call Coverage keys,

Ring Assignment

+ RA + Line key or N(o) + SAVE

Delayed Ring Assignment

Line key + or N(o) SAVE

You can change the assignment for your Call Coverage keys.

DSS

DSS key + ext. SAVE

Description

Programming

CALL FORWARDING

Call Forwarding permits an extension user to redirect their calls to another

extension. Optionally. the user can also redirect calls to an outside telephone number (Off-Premise Call Forwarding). Call Forwarding ensures that the

user’s calls are

only the extension receiving the

the forwarding extension.

Conditions

a. Off-Premise Call Forwarding requires either ground start trunks or loop

start trunks with disconnect supervision. Up to eight extensions can forward their calls off-premise at the same time.

b. A power failure cancels Call Forwarding. In VS, a system reset also

cancels Forwarding.

c. Extension users can

who then forwards to 310). The system prevents the chain from looping back to the first extension (e.g., 304).

Default Configuration

Call Forwarding allowed at all extensions.

Required Programming

CP- Inhibit Call Forwarding Forwarding. CP- Allow Off-Premise Call Forwarding deny Off-Premise Call Forwarding.

E- Extensions, Class of Service

are away from their work area. that

calls can place an Intercom call to

their Call Forwarding (e.g., 304 forwards to 306,

For each COS, allow or deny

For each COS, allow or

Assign a COS to each extension.

Related Features

Other Programming

E- Extensions, ED- Trunk Control, Access Control

The extension activating Off-Premise Call Forwarding must have access for the trunk selected. The caller to the forwarded extension must also have access (unless

Transferred),

E- Extensions, ED- Trunk Control, Call-Out Control

The extension calling an Off-Premise Extension must have call-out for the selected trunk (unless transferred). If not, the call won’t go through. The extension activating the forwarding does not need call-out for the selected trunk. Q J- Intercom Call Control, Alerts

Allow or deny the Call Forwarding reminder message. QT- System Timers, Number of Rings Before Recall

Set how many times a call should ring an extension with type 1 or 2 Call Forwarding before rerouting.

E- Trunks, EI- Tandem Trunk

Enable Tandem Trunking for trunks used

for Off-Premise Call Forwarding. (See Transfer in Related Features).

Alternate Attendant

An extension cannot use Call Forwarding if activated as an Alternate Attendant.

Automatic Call Distribution

An extension user can forward calls to an ACD

Call Coverage

Call does not reroute calls ringing a Call Coverage Key.

Central Office Calls, Answering

Call Forwarding does not reroute calls ringing line or loop keys (except

Issue 1-O

FEATURES

1-45

CALL FORWARDING

Related Features

Central Office Calls. Placing

Direct Inward Line Do Not Disturb Extension Hunting

Group Ring Line (Trunk) Rotaries

Multiple Directory Numbers (ONYX

Paging/Personal Greeting/Selectable Display Messages

Speed Dial

Transfer

Voice Prompting Messages (except in VS)

Voice Mail Compatibility

An extension can forward calls off-premise over lines to which the user

normally has access and call-out.

Call Forwarding reroutes

Do Disturb cancels Call

If an is in a Hunt Group. forwarding calls at that extension disrupts normal hunting. An extension user can. however. forward calls to a UCD master number.

Call does not reroute Ring Group Calls.

An estension user should not forward calls off-premise using a trunk group (codes 9 or 90-98).

You cannot Call Forward a Multiple Directory Number. You can, however, Call

Forward a

Call cancels an Auto-Page. Personal Greeting or Selectable Display Message in Forwarding also affects Selectable Display Messages.

An extension user can have Call Forwarding codes stored with a One-Touch Speed Dial

An extension user can Transfer a call to an extension with Off-Premise

If an attendant does this. the system places the trunk used for dialing the off-premise

destination on Hold.

When making a screened Transfer of a trunk call to an extension with Off-Premise

Call Forwarding. implement Tandem

A voice can periodically announce when an extension’s are forwarded.

For Off-Premise Call Forwarding. a voice prompt plays when the system reroutes the

call.

An extension can forward calls to the Voice Messaging System.

to a Multiple Directory Number.

at an extension. Any programming or user action that affects

activated. To abort the procedure, the user can return to the initial

when the off-premise user answers.

call.

FEATURES

Feature Operation

Step

To forward your calls to another estension: Lift handset.

If a One-Touch Dial can press the instead

steps

Press INTERCOM.

Look for: Listen for: If an ESL skip this step.

Dial tone

CALL FORWARDING

Step

Step 6

Step 1

Step

Step 3

Step Step

Press

Listen for:

Dial stops

Dial extension number to receive calls.

You can optionally press a DSS Hotline or dial an operator (0 or

you dial an operator. system automatically inserts code 3 in the next step.

Press MSG to forward your calls to your mailbox.

Skip to step 6.

Dial 1 to forward ringing calls you do not answer.

Dial to forward ringing calls you do not answer and calls to your phone

when it is busy.

Dial 3 to forward all your calls.

Hang up.

Look for:

MSG Slow Flash (green)

To forward your calls off-premise:

Lift handset.

If you have a One-Touch Speed Dial key, you can press the key instead of using

steps

Press INTERCOM.

Look for: Listen for: If you have an ESL set, skip this step.

INTERCOM On

Dial tone

Press

Listen for:

Dial tone stops

Dial 1. Select the trunk vour forward will use.

You can the trunk number (e.g.. 01) or trunk extension number (e.g.,

Issue 1-O

Step 6 Step 7

Step 1 Step

Step 3 Step

Dial telephone number that will receive your calls.

Hang up.

Look for:

MSG Flash (green)

To cancel Call Forwarding:

for:

Slow Flash (green)

Lift handset. Press INTERCOM.

Look for: Listen for: Dial tone

If have an ESL set. skip this step.

INTERCOM On

Press

Dial tone stops

MSG off

Listen for:

Hang up.

Look for:

FEATURES

l-47

CALL FORWARDING CANCEL

Description

The attendant The attendant week. This ensures that the system directs calls normally at the start-of the

next business

Conditions

None

Default

None

Programming

Required

QC- Operator Programming. Operator Extensions Designate extensions as operators.

er Programming

None

Related Features

Do Not Disturb/Paging

Messages

Cancelling Forwarding also cancels Auto-Pages, Personal Greetings and Selectable Display Messages system-wide.

cancel all Call Forwards in the system.

want to do this at the end of the business day or business

(Auto-Page)/Personal Greeting/Selectable

Display

Feature Operation

Step Step 2

Step 3 Step

Step

To cancel Call Forwarding system-wide from your attendant’s extension:

Lift handset.

Press INTERCOM.

Press Dial

Look for: INTERCOM On Listen for:

Listen for:

Dial Tone Dial Tone stops Dial tone

Hang up.

Look for:

INTERCOM Off

FEATIJRES

l-48

Description

CALL PARKING

Call Parking places an outside call in a waiting state (called a Park orbit) so that any extension user may pick it up. There are two types of Park orbits: System Park and Personal Park. With System Park, a user may Park a call in one of ten system orbits (numbered 60-69). With Personal Park, a user may park a call at an extension. After parking the call, the user can Page the person receiving the call and hang up. The paged party just dials the orbit code from any extension to pick up the call. With Park, it is not necessary to locate a person to handle their calls.

If a call remains parked longer than the Park Orbit Recall interval, it recalls

the extension that initially parked it. If still unanswered, the call recalls all

extensions that normally ring for the trunk. The system allows only one call at a time to be parked in the same System

Park orbit. However, any number of users can park a call in the same

Personal Park orbit. The user retrieves the Personal Parked calls on a first in

first out (FIFO) basis. A call in Personal Park goes on Exclusive Hold at the

destination and at the extension that parked it. The call does not ring the

destination.

Conditions a. Park Orbits 68 and 69 have a five-minute fixed recall interval. b. The code to retrieve a Personal Park is the same as Directed Call Pickup

and remote Hold Retrieve. When a user dials the code, the system picks up calls at the dialed extension in the following order:

1. Ringing Intercom calls (see Directed Call Pickup)

2. Personal Park calls (see Call Park)

3. Ringing outside calls and

(see Directed Call Pickup)

4. Calls on Hold (see Hold)

Programming

Related Features

Default Configuration

Park enabled.

Required Programming

Extensions, ED- Trunk Control, Access Control An extension can only pick up a parked call on trunks to which it has access. Program access for each desired trunk. QT- System Timers, Park Orbit Recall Time For Park Orbits 60-67, set the Park Orbit Recall Time.

Other Programming

QA- Number Plan, Park Orbit Access Digit If desired, change the first digit of the Park Orbit codes (factory set at 6).

Analog Station Interface/Off-Premise Extension

A 2500 set connected

to an or

OPX has

Call Parking

capability.

Direct Station Selection, DSS Console

An extension user with a DSS Console can have a number stored with a DSS key.

Speed Dial

An extension user can have the Park functions stored Key.

a One-Touch

Speed Dial

Issue 1-O

FEATURES

1-49

CALL PARKING

Feature Operation

Step

Step 2

Step 3 Step 4

Step 1

Step 2

Step 3

Step 4 Step 5

To Park your call in a system Park Orbit:

If you have a One-Touch Speed Dial Key or a DSS key with Park Orbit, you

can press the key

of using steps l-3.

At a press INTERCOM.

Look for:

Listen for: Dial Tone

INTERCOM On

(Modular) -- HOLD Hold Flash (red), Fast Flash (green)

(Non-modular) -- HOLD Exclusive Hold

At ESL set, press TRF.

Listen for: Dial tone

Dial code

If you Optionally, you can press a DSS Console key.

busy tone. INTERCOM and try another orbit.

Kev On (red)

Page party to receive call and announce the Park Orbit code.

Hang up. To Park your call at an extension (Personal Park):

If you have a One-Touch Speed Dial Key or a DSS key, you can press the key instead of using steps 1-3.

At a press INTERCOM.

Look for: INTERCOM On

Listen for:

(Modular) -- HOLD Hold Flash (red), Fast Flash (green)

(Non-modular) -- HOLD Exclusive Hold Dial Tone

At ESL set, press TRF.

Listen for:

Dial tone

Dial

Listen for:

Dial tone stops

Dial extension number where you want call parked.

Look for: Line Key On (red) If you hear busy tone, press INTERCOM and try another extension.

Optionally, you can press a DSS Console key.

Page party to receive call and announce the extension number. Hang up.

At your extension and at the extension where you parked the call:

Look for:

At all other extensions (with a key for the trunk):

Look for:

(Modular) -- Line key Hold Flash (red), Fast Flash (green) (Non-Modular) -- Line key Exclusive Hold

Line key On (red)

Step 1

Step 2

Step 3

step 4

l-50 FEATURES

To pick up a parked call:

Listen for announced Park code.

Lift handset.

Press INTERCOM.

(Personal Park only) Dial

Dial announced Park code (60-69 or extension number).

If you have a One-Touch Speed Dial key or a DSS Console key, you can press the key instead of using steps 2 and 3.

Look for: Listen for:

If you have an ESL set, skip this step.

Listen for:

INTERCOM On Dial tone

Dial tone stops

1-O

Related Features

Feature Operation

Step I step

Step

Group Ring

The can be group number. The for calls to the ring group.

Paging

The administrator use external relays to ate external paging

To answer

Lift handset. Press flashing line kev.

Look Line On Listen for:

Press INTERCOM.

Look for: INTERCOM On Listen for:

Dial

Listen for:

Dial 0 or 01-04..

Look for: Line key On Listen for: Conversation If

the owner is not the attendant. dial the owner’s extension or group number.

EXTERNAL ALERTING DEVICES

to manual.

a call hear ringing over the External Alerting Device:

ith

Dial tone

Dial tone stops

caller

hear Reorder tone. you cannot pick up the call from your extension.

Issue 1-O

FEATURES

l-101

FLASH

Programming

Description

Flash an extension user to access certain CO or PBX features

interrupting trunk loop current. Flash lets an extension user take full

of features the connected telco or PBX offers. The system administrator must set the Flash parameters for connected telco.

The system provides a loop current interruption when flashing a ground start trunk. The system does not

Default

ground Flash.

The default flash for a is 7 tenths of a second (700

Required

CP- Inhibit Flash for Single Line Telephones Enable/disable Flash for ESL sets.

E- Extensions,

l l

QT- System Timers. Flash Response Time Set the length of the loop

Class of Service Assign Class of Service to extensions.

current interruption the system provides to a trunk (l-25 tenth seconds). Enter 0 to deny Flash system-side. This option applies to flash from a

the

only.

Related Features

Feature Operation

Step

Other Programming

E- Extensions, ED- Trunk Control, have

enabled in order to Flash incoming calls.

Call-Out

Analog Station Interface

Single set users connected to an cannot flash a trunk. When the user

hookflashes a trunk, the system places the trunk on Hold. This operation does flash the trunk.

Off-Premise Extension

users cannot flash a trunk. The system provides a Flash that applies only

OPX extensions. OPX flash is the loop current interruption that occurs when the OPX user hookflashes. This operation places a trunk on Hold, it does not flash the trunk.

PBX Compatibilitv

the system-is behind a PBX. Flash gives the extension user access to

many PBX features.

Tie Lines

The system provides a Flash timer setting that applies only to tie lines.

Toll Restriction

The system applies Toll (if applicable) to the number

flashing a trunk.

To flash the trunk you are on (from your Press FTR or MSG.

Control An extension must

no!

a user dials after

Step

l-102 FEATURES

To flash the trunk you are

Press and release hookswitch (approximately second).

(from your ESL set):

Issue l-0

Description

FLEXIBLE NUMBERING PLAN

Flexible Numbering Plan lets the system administrator change the digits users dial to access features. This helps the administrator customize the standard number plan (shown in Table

example, that extension users are accustomed to an older system

extension numbers in the 500s and 600s. The system can change the first digit used to access extensions so users can still dial familiar numbers.

page l-l 1) for each customer. Assume. for

CAUTION:

Do not change the standard numbering plan unless absolutely necessary. Changing the standard plan affects many features (including program entry).

The following chart shows some of the features affected when the

administrator changes the System Numbering Plan. Refer to Table 1-4 (page

l-l 1) for additional number plan information.

Changing this

digit... Affects the operation of this feature...

Group Call Pickup Intercom (Forced Ringing)

Meet-Me Conference (Conference codes)

Call)

Paging (Zone 1) Call

Waiting (answering waiting call at

Speed Dial (Personal Speed Dial bins) 3 4

Central Office Calls (Trunk access codes) Intercom (first 100 extensions) Paging (Zone 2) Automatic Call Distribution (putting agents in service) Group Ring Intercom (Second 100 extensions)

group numbers)

ESL set)

Paging (Zone 3) Call Parking (from

Central Office Calls. Placing (56x 170 and trunk numbers

Paging (Zone

Speed Dial (Personal bins)

Automatic Call Distribution (agents putting themselves out of service)

Call Parking (first access digit) Message Waiting (access digit)

Paging (Zone 5)

Selectable Messages (first access digit) Automatic

(supervisor putting agents out of service)

Paging (Zone 6)

Speed Dial (System Speed Dial first access digit)

Split (retrieve second call at ESL set)

Central Office Calls (trunk access codes) Paging (Zone 7)

Time

9 0

and Date (setting the time)

Central Office Calls (trunk group numbers and single-digit access)

Time and Date (setting

Attendant Positions (attendant access digit) Night Answer (pick up call ringing External Paging)

the date)

Issue 1-O

Conditions

a. The system prohibits the administrator from changing the digits * and b. In VS, Flexible Numbering Plan requires an AUX Module.

Default Configuration

Refer to the Table 1-4, System Number Plan (page l-11).

FEATURES

l-103

FLEXIBLE NUMBERING PLAN

Programming

Required Programming

Plan Customize the function of digits O-9.

Other

None

Related Features

Refer to Table System Number Plan (page l-l 1).

Feature Operation

Refer to Table System Number Plan (page l-l 1).

l-104 FEATURES

Issue 1-O

Description

Programming

FORCED TRUNK DISCONNECT

An extension user can implement Forced Trunk Disconnect to disconnect (release) another estension’s on the released trunk. Forced Trunk Disconnect lets a user access a trunk in an emergency. no other trunks are Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation. This can happen if a trunk does not properly disconnect

The system administrator normally permits Forced Trunk Disconnect only at

attendants and selected extensions.

the outside party up.

None

Default

Forced Trunk Disconnect allowed fdr attendants and

Required Programming

CP- Direct Trunk Access and Trunk Camp-On Assign Direct

Trunk Access to each extension that should have Forced Trunk Disconnect

capability.

E- Extensions, COS, Class of Service Assign Class of Service to extensions.

outside call. The user can then place a

extensions with COS 00.

Related Features

Other Programming

E- Extensions, ES- Line Access Options, Key Access to Outbound Lines

If enabled, user can press a line key to place a call (if also allowed by ED

programming). E- Extensions, enabled, user can dial

E- Extensions, ED- Trunk Control, Access Control

each

trunk on which the user should be able to place calls.

E- Extensions, ED- Trunk Control, Call-Out Control

each trunk on which the user should be able to place calls.

KS- Programming Keys for

Line Access Options, Allow Line Code Dial-Up If

to trunks l-72.

Assign access for

Enable call-out for

Program the types of keys that allow

the extension user to place trunk calls.

Restriction

The subjects the call on Toll Restriction.

the

released trunk to normal

routing or--

Direct Trunk Access

Speed

Forced Trunk Disconnect requires that the extension have Direct Trunk

capability.

Dial

An extension with Forced Trunk Disconnect/Direct System Speed Dial numbers.

Trunk Access can also program

Access

Issue 1-O

FEATURES

l-105

FORCED TRUNK DISCONNECT

Feature Operation

To disconnect a trunk dialing a code):

Step 1

Step

Step 3

Step

Lift handset.

Press Intercom.

Look for: Listen ‘for:

If you have an ESL set. skip this step.

Dial trunk number (e.g.. key.

Look for:

Listen for: If you dial the trunk access code. for voice prompt to complete.

Dial

Listen for:

To place a call on the trunk just disconnected. repeat step 3.

Dial tone

or trunk access code (e.g., or press line

Line On (unless dial trunk number) Busy tone

Dial tone

Step

Step 3

To disconnect a trunk pressing a line key):

Look for:

Line On

Lift handset.

Press illuminated line kev.

Listen for:

tone

Dial

Look for:

Listen for: Dial tone

To place a call on the trunk you just disconnected, press line key again.

Line key Off

FEATURES

l-l

Issue 1-O

TIE Onyx 2, Onyx 3, Onyx 4, Onyx 5 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual