Nothing contained in this handbook shall be deemed to be, and this handbook does not
constitute, of, or representation with respect to, any of the equipment This
handbook is subject to change without notice and TIE/communications, Inc. has no obligation to provide any updates or corrections to this handbook. TIE/communications
Inc., also reserves the right, without prior notice, to make changes equipment design or
components as it deems appropriate. No representation is made that this handbook is complete or accurate in all respects and TIE/communications, Inc. shall not be liable for any
errors or omissions. In no event shall TIE/communications, Inc. be liable for any incidental
or consequential damages in connection with the use of this handbook. This document contains proprietary information that is
of this document may be or reproduced without the prior written consent of
TIE/communications, Inc.
protected
by copyright. All rights are reserved. No part
FOR YOUR NOTES
,
by TIE/communications, Inc. All Rights Reserved.‘
. .
DISPLAY MESSAGES
DISPLAY MESSAGE
CALL CO XX
CALL ST YYY
DIGITS
DO NOT DISTURB
l ***************
. . . . . . . . . . . . . . . .
EXT CALLING Extension is calling you.
WY WAITING A from is waiting to be answered. (Appears when you are
EXTENSION
FORCED RING ON
FORCED RING OFF Forced intercom ringing is disabled.
FORWARD A call has been forwarded to you from extension
FORWARD TO YYY
HOLD LINE XX Line XX is on Hold.
LINE XX Appears when answering or placing a call on Line XX.
MSG FROM EXT YYY Extension YYY has you a message.
TO BIN XX
NUMBER SAVED
PROGRAM COMPLETE
PROGRAM MEMORY Your phone is in the programming mode Appears you press OUT/MEM
RINGING YYY
THIS IS EXT YYY Your extension number is displayed when the is turned on. when your
TIMER 00-11
TOLL RESTRICTED
WAITING FOR YW
XX TRANS FROM YW
WY BARGING IN is barging in on your conversation.
YW BUSY Extension is buy
WY DND
YW NOT EXIST
XX represents line or storage bin numbers.
represents extension numbers.
The busy line (XX) you queued for is
The busy at which you left Callback command is
Any digits you dial appear on your display.
Your phone is in the Do Not Disturb mode.
This message appears from 12 to 1 AM to exercise all segments of the display.
on a call.1
when you place a voice-announced intercom call to extension
Forced intercom ringing is enabled.
Your calls have been forwarded to
The extension number or Speed Dial number will be stored in bin (storage location)
xx.
Appears when you store a telephone number using the SAVE key,
Appears when you finish programming a bin for an extension or
Dial number.
while programming a bin (storage location) for an extension or Speed number
The intercom cell made to extension is ringing.
telephone is plugged in, or when press “1” while your phone is not in
When you press VOL UP while on a cell, the duration of the call (in hours and
minutes) appears on your display. When you press VOL DOWN while on a cell, the
time of day is displayed.
You are restricted (by programming) from placing this call.
You have sent a cell waiting beep to busy extension and can for a reply.
Extension YYY has transferred a cell to you on line XX.
Call on line XX transferred to extension
Extension is in the Do Not Disturb mode
Extension does not exist or is out of order:
MEANING
32
TABLE OF CONTENTS
PAGE
..........................................
OUTSIDE CALLS.
INTERCOM CALLS
TRANSFER.
FEATURES..
ACCOUNT CODE
ALERT TONE
BACKGROUND MUSIC
CALL FORWARDING.
CALL WAITING
CONFERENCE.
DIRECT EXTENSION SELECTION.
DO NOT DISTURB
HANDSFREE
LAST NUMBER
MESSAGE WAITING.
MICROPHONE MUTE
NIGHT ANSWER.
PULSE TO TONE CONVERSION.
SPEED DIAL...........................................2 8
SPEED DIAL DIRECTIVES
DISPLAY MESSAGES.
......................................
......................................
...........................................
...........................................
.......................................
......................................... .10
..................................
........................................
.......................................
.......................
.....................................
..........................................
................................
..................................
..................................
.....................................
........................
..............................
..................................
1
6
9
9
12
4
17
18
9
1
4
6
7
Line keys also used as
16 Bin (storage) keys
I
Message
Waiting
Release
Conference
Callback
II
Handsfree’
Microphone Mute
Memory
I
Speed Dial Directives (continued)
Display Telephone Microphone On
(Directive 92)
(Use this directive only if you have stored Directive 91 with a Speed
Dial number.) This directive cancels the directive * 91. For example, if
.
you wish to chain an Extension Speed Dial bin ending in * 91 to another
extension bin, rather than following it with a manually dialed number,
program * 92 as the first entry in the second bin. The Handsfree
microphone will be enabled immediately after the second bin dials out,
thus allowing you to conduct your phone conversation Handsfree. (See
the attendant for information on chaining Speed Dial numbers.)
Speed Dial Pauses
(Directives 93, 94 and 95)
These directives are used to enter pauses into Speed Dial bins. The
directive * 93 enters one pause;
three pauses. The duration of the pause is programmed during system
installation. Pauses can be the last entry in a bin only if the bin is always
chained to a second bin. (See the attendant for information on chaining
Speed Dial numbers.)
Pauses are most frequently needed when you must wait in a dialing
sequence for a tone. For example, this may happen when you dial an
access code to one of the special long distance services (MCI, SPRINT)
and then must wait for a tone before dialing more numbers.
94 enters two pauses; * 9.5 enters
Volume control for Background Music,
ringing, Page, and tone signals over your
speaker (non-display telephone)
*On some phones this ke
MON for Monitor feature
control for
Handsfree or Monitor
voice levels (
display telephone )
is labeled
Speed Dial Directives (continued)
INTRODUCTION
Pulse to Tone Conversion (Directive
The * 88 directive is used to change the dialing mode of a Speed Dial
number from pulse (DP) to tone (DTMF). The digits preceding the * 88
are dialed as pulse digits. The digits following the * 88 are dialed as tone
digits. This directive is useful if your system is in a pulse signaling area
and you have special services (e.g., MCI, SPRINT, etc.) which require
tone signaling. For example, the special service security code could be
stored in a Speed Dial bin which has
* 88 as the first stored digits.
88)
Account Code (Directives 89 and 90)
The directives * 89 and * 90 are used to designate the beginning and
end of Account Codes. These directives assure that Account Codes will
not be dialed as digits and will be properly recorded on the SMDR. Enter
* 89 before the first Account Code digit; 90 after the last.
Display Telephone Microphone Off
(Directive 91)
(This directive pertains to display phones only.)
If an Extension Speed Dial number will normally be followed by a
manually dialed number, enter the directive * 91 as the last entry in the
bin. When you Speed Dial such a number Handsfree, this directive turns
off the display telephone Handsfree microphone after the number finishes
dialing out, assuring correct manual dialing. If the directive * 91 is not
programmed, any background noise picked up by the display telephone
microphone may cause the system to misinterpret the digits you manually
dial. (Also see Directive * 92.)
Your Multibutton Telephone is part of a sophisticated electronic telephone
system that will save you time and help you work more efficiently. Your
phone is not difficult to use once you familiarize yourself with the
instructions in this guide.
Terms:
Attendant
see if you have questions.
Display
date, and time when not in use, and describe what is happening while in
use or ringing
display messages are provided at the end of this guide.
Handset
receiver).
Handsfree
use your phone without lifting the handset. See Features section of this
guide for details.
Intercom
Line keys
lines. In some systems, several Line keys may be reserved for special
services such as WATS, MCI, SPRINT, etc.
Signal tones
are detailed under Call Waiting in the Features section of this guide.
is the telephone operator in your system and the person to
is an optional feature. Phones with a display show day, month,
for example, “EXT 301 CALLING.” A complete list of the
is the hand-held part of the phone (commonly called the
or
Monitor
calls are used to call other extension users in your system.
are the buttons on the telephone that give access to outside
will sometimes be audible while you are on a call. These
(your phone has one or the other) allows you to
BASICS
Speed Dial (continued) .
Outside Calls
To answer an outside call:
1. Lift handset.
2. Press flashing Line key.
To place an outside call:
Your line numbers are:
1. Lift handset.
2. Press Line key.
3. Dial telephone number. You can regain dial tone on the
to
To put an outside call on
Hold:
1. Press
2. Hang up.
Also see Night Answer in
Features section.
same line, to make another call,
without hanging up -just press
FLASH key.
You cannot put intercom calls on
Hold. It is possible to pick this call
up at another phone in your
system.
Line key flashes.
A call on Hold will re-ring your
extension after a time, and if
unanswered, reverts to the
attendant.
To dial a system-wide Speed Dial number:
.
Your system-wide Speed Dial codes are:
1. Lift handset.
2. Press
3. Dial three-digit code for the
number.
The attendant can supply a
system-wide Speed Dial directory.
to
a
To enter an Account Code when using Extension of System
Speed Dial:
1. Place Speed Dial call. You have approximately six
2. After the call dials out, dial
3. Dial Account Code number.
4. Dial
seconds from the moment the
call finishes dialing to dial #
(step 2).
Speed Dial Directives
You can enter special directives into a Speed Dial storage location key
(I-16) when storing a telephone number at your extension. Each
character in the directive counts as a digit when totaling the number of
digits in a Speed dial number. (The directive * 88 counts as three digits.)
If the first entry you make into a Speed Dial bin is a directive, you must
enter an additional
bin, enter
before the directive. (If 88 is the first entry in a
Speed Dial
Outside Calls (continued)
Speed Dial can store your most frequently called outside numbers and
dial them with just a few touches. Keys
outside lines. However, when used with the
become storage locations for Speed Dial numbers. You may also have
access to system-wide Speed Dial numbers stored by the attendant.
normally give access to
button, they
To store a Speed Dial number at your extenslon:
Your line numbers are:
1. Do not lift handset.
2. Press
3. Press a key (l-16).
4. Dial number to be stored up to
16 digits, including pauses and
directives.
5. Press key (I-16) again.
to
This becomes the storage
location for the Speed Dial
number.
See attendant for help with longer
numbers. For help with pauses
and directives, see Speed Dial
Directives feature.
You hear a beep tone as
confirmation that the number is
stored.
To Speed Dial a number stored at your extension:
1. Lift handset.
2. Press a Line key.
3. Press OUTIMEM.
4. Press storage location key
(l-16).
That is, the key where the Speed
Dial number is stored. (See step
3 in the previous procedure.)
To put an outside call on
Hold so that only you can
You cannot put intercom calls on
Hold.
pick it up:
1. Press
2. Press FLASH.
3. Hang up.
Your Line key flashes, but all
other phones will see this line as
busy, that is, steadily lit.
A call on Hold will re-ring your
extension after a time, and if
unanswered, reverts to the
attendant.
To return to a call on either type of Hold:
Your line numbers are:
1. Lift handset.
2. Press flashing Line key.
I I I to
I
Intercom Calls
When you place an intercom call to a phone with a speaker, it may not
ring. Instead, you will hear a short burst of tones and you can then
speak your voice will be broadcast over that extension’s speaker, To
have the extension ring, dial 1 before the extension number. (Also see
Direct Extension Selection in Features section.)
Extensions in your system are:
To place an intercom call to another extension:
1. Lift handset.
2.
Press
3. Dial extension number.
To place an intercom call to
the attendant:
1. Lift handset.
2.
Press
3. Dial 0.
To answer an intercom call
that is broadcast over your
phone% speaker:
1. Just speak without touching
the phone.
Lift the handset if you want
privacy.
OR
to II
Hear dial tone.
You cannot make this call ring
by dialing 1 before you dial 0.
HF flashes.
Your phone’s microphone will
pick up your voice. (Also see
Microphone Mute.)
You do not have to push any
buttons.
Pulse To Tone Conversion
You can temporarily change the dialing mode of your telephone from
pulse (DP) to tone (DTMF). You may need to do this to access special
.
services such as MCI or SPRINT
C
To convert the dialing mode of your telephone from pulse to
tone:
1. Lift handset.
2. Press Line key.
3. Dial The * may be entered at any
4. Dial number.
point while dialing. The digits
preceding the
pulse digits. The digits after the
* are dialed as tone digits. The
telephone reverts to pulse dialing
as soon as you hang up.
* are dialed as
3
Save
On a display telephone, you can save an outside number you dial and
later redial it with the touch of one button. You can place and receive
other calls in the meantime. The saved number is retained until you save
another one in its place.
To Save a number:
1. Place outside call.
2.
Press SAVE.
3. Hang up.
You can do this anytime after
dialing and before hanging up.
I
To answer an intercom call
that rings:
1. Lift handset.
INT flashes.
To redial a Saved number:
Lift handset.
2. Press Line key.
3. Press SAVE.
Paging
Intercom Calls (continued)
You can page from your telephone to all phones in your system equipped
with speakers, or just to a selected group of extensions.
To page all phones in your
system equipped with
speakers:
1. Lift handset.
2. Press PAGE.
3. Make announcement.
4. Hang up.
TO
zone page a selected group of extensions:
The page zone numbers are:
Lift handset.
2.
Press
3. Dial zone number for desired
group of extensions.
4. Make announcement.
5. Hang up.
Some systems have speakers
mounted in ceilings or walls that
will also receive your page.
to
9
To force incoming intercom calls to ring your extension
instead of being broadcast:
.
1. Lift handset.
2.
Press
3. Dial 717.
4. Hang up.
To cancel forced ringing of intercom calls to your extension:
1. Lift handset.
2.
Press
3. Dial 718.
4. Hang up.
Night Answer
To transfer an outside call
to another extension:
1. Press INT.
2. Dial extension number.
3. Hang up.
You cannot transfer intercom
calls.
This puts the outside call on
Hold.
When you want to talk to the
person receiving the transfer, wait
for party to answer before
hanging up (step 3).
You can return to the outside
call
for example, when the
person does not wish to receive
the transfer by pressing the
flashing Line key.
A transfer that cannot be
completed (the extension is busy
or the person does not answer)
returns to the attendant.
To return to the outside call after
hanging up, just lift the handset
and press the flashing Line key.
You may be able to answer incoming outside calls which ring during your
company’s off-hours. These calls may ring at your phone or over the
paging system.
To answer a call that rings at your telephone:
Lift handset.
2. Press flashing line key.
To answer a call you hear ringing over the paging system:
1. Lift handset.
2. Press
3. Dial 69.
Monitor
If your phone has a Monitor button, you can perform various operations
without using the handset. Monitor lets you dial your calls without lifting
the handset. It also allows you to replace the handset during a call for
example, when you are left on Hold and don’t want to hold the handset to
your ear. You can listen to the call, but must lift the handset to talk.
To place a call using Monitor:
1. Press MON instead of lifting
handset.
2. Place call in the normal way.
3. Lift handset to talk.
You hear the dial tone, ringing,
and the person answering
over your phone’s speaker.
all
To change to Monitor during a call:
1. Press MON.
2. Replace handset.
To change to handset during a Monitor call:
Lift handset.
Account Code
Your system may automatically record information about outside calls,
including date, time, extension, and number dialed. For accounting
purposes, you may be asked to add an Account Code number that
identifies a client or customer you call, or an Account Code that identifies
you or your department.
Your account code is: I I I I I I I
To enter an Account Code immediately after dialing a call:
1. Lift handset.
2. Press Line key.
3. Dial telephone number.
4. Dial
5. Dial Account Code number.
6. Dial
To assign an Account Code to a call in progress:
Your line numbers are:
1. Press
2. Dial 500.
OR
Dial 5, then dial a line number,
if a specific line is desired.
Code number.
to
I I I
You have approximately six
seconds from the moment you
finish dialing your call to dial #
(step 4).
Maximum of 9 digits.
The outside call is put on Hold.
This will assign the Account Code
to the line being used.
24
5. flashing Line key to
return to the outside call.
9
Alert Tone
Message Waiting (continued)
An Alert Tone sounds at regular intervals while your phone is in the
Handsfree answerback mode. (Your phone is in the Handsfree
answerback mode when an intercom call is broadcast over your phones
speaker; HF flashes.) Any conversation you may be having in the vicinity
of your phone while it is in this mode is picked up by your phone’s
microphone. The Alert Tone sounds to remind you of this fact, thus
preventing unauthorized monitoring of your conversations.
Background Music
If your system is equipped with an outside music source, you can receive
music through your telephones speaker when your phone is not in use.
The outside music source may also automatically provide music to any
call you put on Hold.
To turn Background Music on or off while your phone is not
in use:
1. Press
The music automatically turns off
when you use the phone or when
someone calls you.
B.
To cancel a Message Waiting without calling the person
back:
1. Do not lift handset.
2. Press flashing
If your MSG.WAIT button
continues flashing, you have
more than one Message Waiting.
Repeat the two steps.
Microphone Mute
Microphone Mute allows you to turn off your phones microphone while
on a Handsfree call. This way you can have a private conversation in your
office without sending your voice to the party on the line.
To activate or cancel Microphone Mute:
1. Press
microphone is turned off.
flashes while the
10
23
Message Waiting
When you make an intercom call to a coworker who doesn’t answer,
Message Waiting lets you request a return call. You can use your phone
in the meantime, and you can leave Message Waiting indications at more
than one extension.
Call Forwarding
YOU
can reroute your calls to another extension when you need to be
away from your phone.
To activate Call Forwarding:
To leave a Message Waiting:
Place intercom call (no
answer).
2. Press
3. Hang up.
You can respond to a
Message Waiting Signal
left for you in two ways:
Your MSG.WAIT button flashes
(and your phone may emit
an occasional beep).
A. To call the person who left the Message Waiting:
Lift handset.
2. Press flashing
This automatically calls the
extension of the person who left
the Message Waiting. The call is
received and answered like a
normal intercom call, except you
cannot make it ring by dialing
If your MSG.WAIT button
continues flashing, this means
you have more than one
Message Waiting. Repeat the two
steps.
Lift handset.
2.
Press
3. Dial #.
4. Dial extension number to which
calls will be forwarded.
5. Hang up.
HLD/CNF flashes.
To cancel Call Forwarding:
Lift handset.
2.
Press
3. Dial # twice.
4. Hang up.
NOTE:
handset, and (2) Press HL; press HL again to cancel Call Forwarding to
your Hotline partner.
.
To forward calls to your Hotline partner: (1) Do not lift the
extinguishes.
Call Waiting
Line Queuing
When you are busy on a call, you may receive signal tones that another
call is waiting to be answered. When you are not using the handset for
your call, Call Waiting tones are broadcast over your phones speaker. The
lights on your phone and the number of signal tones (beeps) you hear
indicate the type of waiting call.
Call Waiting Signal:
One beep with flashing
CNF key.
Two beeps with flashing
CNF key.
Two beeps with flashing Line key.
Two beeps with illuminated HL
key.
NOTE:
will soon break into your conversation to deliver an urgent message.
If while on a call you hear four beeps, this means the attendant
To answer an intercom Call
Waiting signal:
1. Press
Intercom call.
Intercom call from the attendant.
Outside call.
Intercom call from your Hotline
partner. (See Hotline feature)
You can choose not to answer
Call Waiting signals.
You are automatically connected
to a waiting intercom call. An
outside call in progress is
automatically put on Hold and an
intercom call in progress is
terminated; intercom calls cannot
be put on Hold.
of Waiting Call:
When an outside line that you wish to use is busy (for example, WATS
line), Line Queuing can ring your phone as soon as the line becomes
available.
Your line.numbers are:
to
To Queue for an outside line:
1. Lift handset.
2. Press the busy Line key you
want.
3.
Press
4. Hang up.
To answer when Line
Your C.BACK key flashes.
Queuing
1. Lift handset.
You will have dial tone on line you
want, and can begin to dial. You
do not have to press the Line key.
Last Number Redial Call Waiting (continued)
Your telephone remembers the last outside number you dialed and can
redial it quickly for you.
Your line numbers are:
to
To place a call using Last Number Redial (on a non-display
phone):
1. Lift handset.
2. Press Line key used for original
call.
3. Press same Line key again.
Listen for dial tone.
To place a call using Last Number Redial (on a display
phone):
Lift handset.
2. Press Line key.
3. Press
OR
1. Lift handset.
2. Press Line key used.for original
call.
3. Press same Line key again.
Listen for dial tone.
Listen for dial tone.
To answer an outside Call Waiting signal:
1. (Optional) Press Do this only if you are busy on
another outside call. This will
place the initial outside call on
Hold. An intercom call in
progress will be dropped;
intercom calls cannot be put on
Hold.
2. Press flashing Line key,
3
20
13
Callback
Hotline
When you place an intercom call to a busy extension, rather than place
your call again to possibly encounter another busy signal, you can
activate Callback before you hang up. When both your extension and the
busy extension are free, Callback rings your phone. When you answer the
ring, the call to the previously busy extension is automatically placed
(dialed) for you.
3
To activate Callback:
1. Place intercom call (busy
extension).
2. Press C.BACK.
3. Hang up.
To answer when Callback
C.BACK is steadily illuminated.
You can place other calls in the
meantime.
flashes.
rings your phone:
1. Lift handset. C.BACK extinguishes and you are
automatically connected to the
previously busy extension.
Hotline provides a direct (quick) connection between your extension and
another multibutton extension
partner extension is programmed during system installation.) While your
partner is on the phone your HL button stays illuminated. When your
partner is in the Do Not Disturb mode,
To place a call to your
Hotline partner:
1. Lift handset.
2.
Press HL.
your Hotline partner. (Your Hotline
HL button flashes slowly.
This call is received and
answered like a normal intercom
call, except you cannot make it
ring by dialing 1.
To transfer an outside call to your Hotline partner:
1. Press HL.
2. Announce Line key of outside
call.
3. Hang up. A transfer your partner does not
NOTE:
Waiting beeps to your partner indicating that you are trying to get
through.
Pressing HL while your partner is on the phone will send two Call
Outside call is automatically put
on Hold.
pick up reverts to the attendant.
14
19
(continued)
Conference
an outside Call Waiting signal:
Press
shing Line key.
Do this only if you are busy on
another outside call. This will
place the initial outside call on
Hold. An intercom call in
progress will be dropped;
intercom calls cannot be put on
Hold.
all that
‘inging
inging
nging
.
For
HF
all over
picks
Conference calls allow three-party telephone conversations. More
specifically, you (an inside party), and two other people can jointly
converse. A Conference call can be conducted in either of two ways.
A. To place a Conference call with one outside and one
other inside party:
Place outside call first; wait for
the party to answer.
2. Press
3. Dial extension number of
second inside party.
4. Announce line number of
Conference call.
5. Press flashing Line key. The invited inside party has
This saves the outside call.
approximately ten seconds to join
the Conference.
To join a Conference as the invited inside party:
1. Lift handset.
2. Press announced Line key.
To place a Conference call wlth two outside parties:
,
.
Place first outside call.
2. Put call on Hold.
3. Place second outside call on a
different Line key.
4. Put second call on Hold.
5. Press
6. Press both Line keys of the
Conference sequentially.
is steadily lit. If it
extinguishes before you reach
step 6, your Conference Call
cannot be established.
Conference call is established. As
the only inside party, if you hang
up the call is terminated.
13
15
Direct Extension Selection
Do Not Disturb (DND)
Keys 1-16 normally give access to outside lines. However, when
programmed and used with the INT button, they can also directly
connect you to other extensions in your system. You can program the
keys to represent the 16 extensions you call most frequently.
3
To program a key for Direct Extension Selection:
1. Do not lift handset.
2. Press OUTIMEM.
3.
Press a key (l-16).
4. Dial
5. Dial extension number.
6. Press key (1-16) again.
This becomes the storage key of
the extension number.
You will hear a beep tone as
confirmation that the extension
number is stored.
To place an intercom call using Direct Extension Selection:
1. Lift handset.
2.
Press
3. Press key (l-16) assigned to
desired extension.
When you press the 16 keys
show the status of extensions
they represent. If a key is lit, that
extension is busy. If a key is
flashing, that extension is in the
Do Not Disturb mode.
To change the keys back to
representing outside lines, press
OUTIMEM.
When you do not want to receive calls, use Do Not Disturb. You can still
place both outside and intercom calls, and if you do, Do Not Disturb will
also block Call Waiting signal tones. (See Call Waiting.)
To activate Do Not Disturb:
1. Do not lift handset.
2.
Press DND.
Only a call from your Hotline
partner or the attendant can
reach you.
DND flashes.
To cancel Do Not Disturb:
1. Do not lift handset.
2.
Press DND.
DND extinguishes.
16
17
Loading...