Tidel TACC-VI Operator's Manual

450-0447-001 Rev. C

TACC-VI

Tidel would like to thank you for purchasing this TACC-VI product.

To maintain proper working order, we recommend you read this manual completely and perform the preventive maintenance routines at the suggested intervals.

The Manufacturer’s Warranty is limited to defects in workmanship and equipment hardware.

Repairs due to lack of Preventive Maintenance (and Preventive Maintenance itself), are not covered by the Manufacturer’s Warranty.

ITEMS THAT REQUIRE PREVENTIVE MAINTENANCE

Bill Acceptor - Pages 19 - 22

Clean with Cleaning Cards on a routine basis (dependent on

location’s volume of trafc) or manually at suggest intervals.

Screen Protector - Page 31

Should be replaced when the Touchscreen response becomes erratic.

Printer - Page 33

Paper cutter should be cleared of paper shavings occasionally by using compressed air.

Additional items not covered by warranty, but not limited to: 1st trip costs to diagnose reported problems Additional time on site due to customer delays Abuse After Hours, Weekend or Holiday service Bill Jams Cassettes damaged due to mis-handling Consumables - Paper, keys, dipsticks, bags, screen protectors, etc Costs outside those associated with the repair of the equipment Damage due to spillage Equipment or software upgrades Equipment resets Failures due to insect/animal/rodent habitation No problem found when the Service Provider arrives on site Part replacement when the reported problem cannot be duplicated

Phone xable problems

Printer jams or paper loading errors Problems due to incorrect Bag or Cassette installation Report balancing inquiries and disputes Screen protector damage or replacement Telephone, network or utility failures Touchscreen/Display damage User programming problems

Contents

Component Location 2

Initial Start-up 6

Mandatory Programming 7

Printer Information 8

Touchscreen Layout/Entry 9

Operations Performed From the Main Screen 10

Courier Key Operations 13

Door (Vault), Opening and Operations 14

Inserting/Retrieving Manual Drops 16

Emptying the Bill Acceptor 19

Bill Acceptor Cleaning/Jam Removal 20

Tube Vending Operations 23

End Of Day/Shift Operations 26

Adjusting Vault Contents 27

Moving Vault Contents 28

Printing Reports 29

Adding a Clerk 30

Screen Protector Replacement 31

Troubleshooting 32

License Agreement 36

Warranty Policy 37

TACC-VI Controller

1) Bill Acceptor (MEI Single Note Feed pictured)

2) Bill Acceptor Maintenance Door

3) Bill Acceptor Vault Door Lever

4) i-Key Socket

5) Printer Paper Loading Door Release Lever

6) On/Off Switch and Electrical Breaker

7) Display - Touchscreen

8) Courier Tray Insertion Slot

9) Paper Feed/Cut Button

TACC-VI with Drop Vault Base

1) Bill Acceptor (MEI Single Note Feed pictured)

2) Bill Acceptor Maintenance Door Latch

3) Bill Acceptor Vault Door Lever

4) i-Key Socket

5) Printer Paper Loading Door Release Lever

6) On/Off Switch and Electrical Breaker

7) Display - Touchscreen

8) Courier Tray Insertion Slot

9) Paper Feed/Cut Buttons

10) Drop Vault Insertion Slot

11) Drop Vault Door Handle

TACC-VI with Mailbox Drop Base

1) Bill Acceptor (MEI Single Note Feed pictured)

2) Bill Acceptor Maintenance Door Latch

3) Bill Acceptor Vault Door Lever

4) i-Key Socket

5) Printer Paper Loading Door Release Lever

6) On/Off Switch and Electrical Breaker

7) Display - Touchscreen

8) Courier Tray Insertion Slot

9) Paper Feed/Cut Buttons

10) Mailbox Drop Vault Insertion Door

11) MAilbox Drop Vault Door Handle

TACC-VI with Tube Vend Module

1) Bill Acceptor (MEI Single Note Feed pictured)

2) Tube Vending Vault Lock (Maintenance Door)

3) Tube Insertion Holes

4) Bill Acceptor Vault Door Lever

5) i-Key Socket

6) Printer Paper Loading Door Release Lever

7) On/Off Switch and Electrical Breaker

8) Tube Retrieval Ramp

9) Bill Acceptor Maintenance Door Handle

10) Display - Touchscreen

11) Courier Tray Insertion Slot

12) Printer Feed/Cut Buttons

13) Drop Vault Insertion Slot

14) Drop Vault Door Handle

1 2

The following options may be displayed at start-up:

“Would you like to Perform End User Setup”

X YES - Will prompt the selection of “Customer Specic”

settings.

Select the appropriate Customer

X NO - Will allow the user to navigate the menus without

loading Customer settings

WARNING: If “NO” is selected, the display will prompt for

the END USER SETUP each time the unit is reset - until a Customer is selected.

“Enter the Executive PIN”

X This prompt indicates no setup information has been

entered.

All Setup (Policy) parameters, Currency and Dispense selections and User information must be manually programmed.

See Mandatory Programming on the following pages.

“Log In (Main Screen)”

X The unit has been pre-programmed at the factory for

customer settings, the customer must provide the Log In codes.

“Store Name/Number”

Tap the Touchscreen icon until the desired characters appear (4 to

16 characters) and press “DONE”.

NOTE: To bypass the Store Number entry, select “GO BACK”.

Initial Startup

Date and Time

a) Enter the Date and time (note date format).

b) Select AM or PM (if applicable), then select “ENTER”.

c) Select “GO BACK” until the Main Screen appears.

Clerk and Manager Codes

a) Enter the desired PIN Code (4 to 9 numbers) and

select “ENTER”.

b) Verify the PIN Code - Re-Enter the PIN Code and

select “ENTER”.

c) Enter the Name - Tap the Touchscreen icon until the

desired characters appear and press “DONE” (2 to 8

characters).

d) Set the User’s privileges from the available menus

and select “SAVE” to exit.

Select “ADD” to enter another account.

Select “GO BACK” to select a different account type.

Tube Vending Operations

Step 1: Congure column amount (the amount in a single tube, in

each column).

a) Select the desired column.

b) Select the Denomination type.

c) Select the number of bills per tube and select

“ENTER” (Bills only).

d) Select another column or select “DONE” to exit and

save your settings.

Mandatory Programming

Step 1: Press down on the Paper Door Release Button to expose

the paper tray.

Step 2: Pull enough paper off the roll to extend out of the paper

tray and place the paper into the tray so the paper comes off the top off the roll.

Step 3: Close the Paper Tray Door and press the “CUT” button to

remove the excess paper extending out of the tray.

Step 4: Press the Paper Feed Button to insure paper feeds

properly.

Built-In Printers

Name

NOTE: The top of the Display indicates the current screen.

X Use your ngertips to “tap” in selections. Do not use sharp,

pointed objects to select entries.

To enter a character:

Tap the corresponding icon repeatedly until the desired selection is displayed.

To advance to the next character:

Pause entry selection for 1-2 seconds, then continue with

the next character.

To backspace 1 character or clear an entry:

Select “Clear”.

To exit an Entry screen:

Select “Done”.

To exit a Menu screen:

Select “Go Back”.

To enter a space:

Select the “789_” icon until an underscore “_” is

displayed.

Touchscreen Layout/Entry

DEF

GHIABC

MNO

PQRJKL

VWX

YZ0STU

456

789_123

Clear

Go BackDone

Main Screen Operations

X Selecting an icon on the Main Screen will prompt the User

for code entry.

X Selections that appear on the Main Screen will vary

depending on the conguration and type of add-on modules

equipped with the unit.

Buy Change

This feature will require the user to insert bills into the Bill Acceptor before funds can be dispensed.

(Time delay does not apply to the dispensing process when this feature is selected)

a) As bills are inserted into the Acceptors, dispense

selections equal to the “Deposit Credit” will appear

on the display.

b) As funds are dispersed, selections larger than the

“Deposit Credit” will be removed from the display.

c) Press Done to exit the Buy Change menu

Note: Any unused “Deposit Credit” cannot be carried over to the

next vending transaction.

Sentinel Main Screen, version 4.60

Log-In

Vend Tube

Insert Bills

Load Tubes

Vault Drop

Main Screen Operations

Insert Bills

1) After code entry, the Bill Acceptor will become active. Bills can be inserted into the Bill Acceptor.

Note: Approximately 25 bills can be inserted into a Bulk Note Bill

Acceptor in a single transaction.

2) The Bill Acceptor will become inactive 30 seconds after the

last bill was inserted or when “Done” is selected.

Bills that have been marked inside the “Keep Out” area (with

security marking pens, ink pens, pencils, etc...), are likely to

be rejected by the bill acceptors.

Load Tubes (using a Clerk log-in code)

1) The user may be prompted to select the assigned register (If applicable).

2) The user will be prompted to select the column and the number of tubes to be loaded.

Load Tubes (using a Manager log-in code)

1) The Manager may be prompted to select the register

containing funds used to ll the columns (If applicable).

X The “Are you going to ll the columns?” will appear.

YES - The tube count in all columns will be set to 11.

NO - Column selection will appear, allowing the Manager to

select columns and the number of tubes inserted.

2) The prompt “Did the money come from the Change Fund?” may appear.

Selecting “YES” will deduct the total amount of the

tubes loaded from the Reserve Change Fund.

Keep Out Area

1) The user will be prompted to enter a Clerk, Manager or

Executive code to access the appropriate menus.

Vault Drop

1) The user may be prompted to select tracking information prior to making a drop (Register Number/Name, Check Number, Reference Number, etc...).

2) The user may be prompted to select the compartment the drop is being placed in (Drop or Courier Tray).

3) The user will be prompted to select the Drop Type (Cash, Check, Other).

4) The user will be prompted to enter the amount of the drop and verify the amount of the drop.

NOTE: If more than 128 vault drops are performed without

moving the drops out, the oldest drops will be deleted as the new drops are added. (see Moving Vault Contents in this manual)

Vend Tube

1) The user may be prompted to select the assigned register (If applicable).

2) The user will be prompted to select the column a tube will dispense from (If applicable).

3) After a tube is vended, the VEND TUBE icon will display

“Report Problem”. Selecting this item will allow the User to

report one of the following conditions:

X Got the wrong stuff - The user will be prompted to

enter the amount that was actually in the tube.

X Nothing came out - No tube was dispensed.

X The tube was empty - Nothing was in the tube.

X The vend was OK - No problem will be reported.

The above reported problems will be noted on the Summary, Shift and Transaction Reports.

Main Screen Operations

Courier Log On Options

When a Courier i-Key is placed in the socket on the front of the Control Panel, the following Menu selections may appear (dependent on access privileges):

X Print Reports

Reports can be printed from this menu.

X Notation

A 1-16 character notation can be entered each time “YES” is selected (up to sixteen times).

Notations entered will appear on the report that is printed after the Courier closes the door.

Examples:

If the Courier wants the notes to appear on the report for the CURRENT pick-up (such as courier tray amounts included in the pickup), the notations should be entered BEFORE the door is shut and locked.

If the Courier wants the notes to appear on the report for the NEXT pick-up (such as seal numbers, cassettes serial numbers), the notations should be entered AFTER the door is shut and locked.

X Open Vaults

If the Courier has access to only one vault, the door can be opened after this menu item is selected.

If the Courier has access to multiple vaults, additional selections available to the Courier may be displayed.

Store Personnel may be required to provide additional login (dependent on access restrictions).

X Change Pin

Allows the Courier to change the existing PIN number.

X Clean Acceptors

Allows the Courier to access the Bill Acceptor Cleaning Menu.

Opening the Bill Acceptor Vault

TACC-VI Controller

Step 1: Navigate to the “Open Vault” Menu and select the desired

vault.

Note: If the vault does not appear as a selection, the

user does not have the ability to open the vault.

Bill Acceptor Vault

Opening this vault will expose the Bill Acceptor Cassettes.

Step 2: After the door opening delay time has expired, the top line

of the Display will indicate “Vault Wait Complete”.

X When the door opening delay time is achieved, there

is a 10 minute access window to open the door.

X If the Door is not opened during the 10 minute access

period, restarting the opening procedure will be required.

Step 3: Navigate to the “Open Vault” Menu and select the desired

vault again.

Step 4: Lift the Handle to unlock the Vault.

Step 5: When the door is closed, the handle will automatically drop

to the locked position.

Opening the Drop Vault Door

TACC-VI with Drop Vault Base

Step 1: Navigate to the “Open Vault” Menu and select the Drop

Vault.

Step 2: After the door opening delay time has expired, the top line

of the Display will indicate “Vault Wait Complete”.

Step 3: Navigate to the “Open Vault” Menu and select the Drop

Vault.

Step 4: Slide the handle to open the Drop Vault.

NOTE: A “Move Vault Contents” must be performed after

Drops have been removed or accounting records will be inaccurate.

Lock

Unlock

Inserting Manual Drops

TACC-VI

Drops placed in the “Upper Insertion Slot”

can only be retrieved by opening the Bill Acceptor Vault.

Items placed in the Upper Insertion Slot can also be collected by

Armored Car Couriers

The Upper Insertion Slot is typically

used for Armored Car collection

(Courier Tray)

The Lower Insertion Slot is typically

used for register overow, drops and

items not inserted into Bill Acceptors

Inserting Manual Drops

TACC-VI with Drop Vault Base

Removing the Drop Vault Contents

If Drops are being transferred to the Courier Tray:

Step 1: Navigate to the “Cash Control Menu” and select DROPS

TO COURIER TRAY.

Step 2: The unit will display the drop contents.

Step 3: Select “Done” (The reports will reect that all contents in

the Drop Vault were moved to the Courier Tray).

Step 4: Drops can be inserted into the Upper Insertion Slot in the

front of the Bill Acceptor Vault Door.

If Drops are being transferred to the Reserve Change Fund or being removed from the unit

Step 1: Navigate to the “Cash Control Menu” and select MOVE

VAULT CONTENTS.

Step 2: The user should select DROP from the “Move From” menu.

Step 3: The user will be prompted to select where drops are being

“Moved To”.

X Outside - Reports will show drops were removed

from the unit

X Reserve Change Fund - Reports will show the drops

were added to the store operating funds

Step 4: Select “Done” to complete the Drop move.

Retrieving Items from the

Courier Tray

Step 1: Open the Bill Acceptor Vault Door to access the Courier

Tray.

If the Acceptor Vault was opened by a Courier

a) The Courier will perform the necessary steps to clear the

contents of the Courier Tray.

b) The Courier Report will reect the amounts removed.

If the Acceptor Vault was opened by an Employee

a) A “Move Vault Contents” must be performed to clear the

Courier Tray amounts from the accounting reports.

Step 1: Navigate to the “Cash Control Menu” and select MOVE

VAULT CONTENTS.

Step 2: The user should select Courier Tray as the “Move From”

location.

Step 3: The user will be prompted to select where drops are being

“Moved To”.

X Outside - Reports will show drops were removed

from the unit

X Reserve Change Fund - Reports will show the drops

were added to the store operating funds

Step 4: Select “Done” to complete the Courier Tray move.

MEI Bill Acceptors

Removing Cash from the Cassettes

Step 1: Open the Bill Acceptor Vault.

Step 2: Pull the Cassette out of the Bill Acceptor by the yellow

handle.

X Press the release button toward the center of the Cassette to

open the access door.

Standard Capacity Cassettes

Step 3: To re-install the cassette, insert the cassette with the

indicator arrow pointing up, until it seats into the Bill Acceptor.

To Clear The Bill Acceptors Amounts From Reports

NOTE: This function is typically not available on equipment serviced

by Courier Companies.

Step 1: Navigate to the “Cash Control” Menu.

Step 2: The prompt “Are you sure the bill acceptor was emptied?”

YES - Amounts shown in the bill acceptor will be cleared.

Cassette Bill Capacities (approximate):

Standard Capacity - 900 ~ 1200 notes

MEI Bill Acceptor Manual Cleaning

NOTE: Manual cleaning should be performed every 30 days or when

a “Cleaning Reminder” is displayed.

A “cleaning reminder” will be displayed when manual cleaning is

required.

The cleaning reminder will continue to appear at regular intervals

until a “Clear All Odometers” is performed.

To reset the cleaning reminder:

Step 1: Navigate to “CLEAR ALL ODOMETERS”.

WARNING: Clearing the odometers does not perform any type of cleaning function on the Bill Acceptors!

See the following pages for cleaning details

To perform Manual Cleaning:

Step 1: Remove the Bill Acceptor from the Chassis.

Step 2: Open the “clamshells” on the Bill Acceptor by sliding the

yellow cover forward and separating the (2) halves.

Step 3: Use compressed air to blow out the feed path and crevices

on the Bill Acceptor.

Step 4: Clean the rubber rollers and sensor lenses using a clean

cloth dampened with ethyl or isopropyl alcohol.

Step 5: Close the clamshell(s) securely.

Step 6: Clean the “Cassette Present” Sensors on the bottom of the

Bill Acceptor Head and top of the Cassette.

Step 7: Replace the Bill Acceptor into the Chassis.

MEI Bill Acceptor Removal

Manual Cleaning and Jam Clearing

Step 1: Open the Acceptor Maintenance Door.

Single Note Feeder release

Step 2: Press the release bar to remove the Bill Acceptor.

Top Of Cassette

Clean the “Cassette Present” sensors and rollers

with a damp cotton swab

Clean the “Cassette Present”

sensors with a damp cotton swab

MEI Bill Acceptor Manual Cleaning

Cassette removed

Slide the yellow cover

forward to open the

“Clamshell”

Manuallly clean Sensors,

Lenses and Rollers with a

damp cloth (Do not use

chemicals or solvents)

Tube Vending Module

Column 1 Column 4

Column 3Column 2

Tube Module Vault Door Lock

Column 5

Column 7

Column 8

Column 6

Tube Retrieval Ramp

Tube Vending Module

Loading The Operating Cash

Each one of the 8 columns will hold 11 tubes each.

Step 1: All coins must be placed in tubes before loading into the

columns.

Do not place tape over the end of the tube. Tape will cause jams.

NOTE: If loose coins are to be loaded into the tubes, end caps for

the tubes can be purchased.

Step 2: Bills loaded into the tubes should be folded lengthwise and

inserted into the tubes.

NOTE: Approximately 30 bills can be placed in a tube, however,

bills that are “packed” into a tube will be difcult to remove and will not lay at in the cash register.

Step 3: Select LOAD TUBES from the Main Screen and enter a valid

PIN when the prompt appears.

Step 4: The Tube Loading Gate will retract, allowing tubes to be

placed in the columns.

Step 5: Load the tubes, closed end 1st, to prevent coins from

falling out of the tube and into the columns, causing jams.

X The lock above the tube loading holes provides access

to the tube vending mechanism for service.

X This key must be available for servicing the Tube

Vend Module.

Adjusting The Tube Count

NOTE: This function is typically used when the number of tubes

shown on a report doesn’t match the dipstick reading.

Step 1: Navigate to the “Adjust Tube Counts” Menu.

Step 2: The prompt to Add or Subtract will appear:

Add - Will increase the current tube count by the number entered.

Subtract - Will decrease the current tube count by the number entered.

Step 3: Select the column you wish to adjust.

Step 4: Enter the number of the adjustment and select “Enter”.

Step 5: Select “Go Back” to exit the “Adjust Tube Counts” menu.

Checking The Number Of Tubes

Step 1: Insert the dipstick into the tube loading hole with the

highest number rst and the numbers facing toward you.

Step 2: The number at the bottom of tube loading hole is the

number of tubes in the column.

NOTE: Leaving the dipstick in the magazine may result in a

jammed vend mechanism.

End Of Day/Shift

X When an End of Day is performed, all transaction

information from the previous End Of Day to the

current End Of Day will be stored in a le, which can

be re-printed.

X Each time an End of Shift is performed, time (shift)

periods will be divided on the End Of Day report and activity performed on those shifts will be listed.

X It is recommended that a Current Content Report be

printed and actual amounts in the machine veried

prior to performing an End Of Day.

Step 1: To prevent amounts being carried forward to the next

reporting period, perform the following before performing the End Of Day (see the following pages):

X Adjust Vault Contents (for discrepancies)

X Move Vault Contents (for drops, change fund, etc)

X Clear Acceptors/Courier Tray

Step 2: Navigate to “End Of Day/Shift”.

Step 3: From the End Of Day/Shift screen, select “End Of Day” or

“End Of Shift”.

Step 4: Select “YES” when the display prompt, “Do you really want

to end the business day or shift” appears.

When the End Of Day Report is printed

a) The current shift will end and the Shift Report will print.

b) The End of Day Report will contain:

Bill Acceptor Totals Manual Drop Vault Totals (by type) Courier Tray Deposits Reserve Change Fund Contents User activities, grouped by shift periods

Adjusting Vault Contents

X When actual amounts of vault contents don’t match the

reports, this function can be used to make corrections.

Step 1: Navigate to the “Adjust Vault Contents” Menu.

Step 2: The user will be prompted to select the category requiring

modication:

Drop - will modify the reported Vault Drop amounts.

a) Select Item - designates which drop will be adjusted.

b) Select category.

Type - changes the description of the selected drop

(cash, check, other).

Value - Enter the actual, correct value of the item

selected (not the difference between the reported amount and actual amount).

Reserve Change Fund - will modify the reported amount designated for operating funds.

a) Select the currency category.

Cash Check Other

b) Select the type of modication.

Negative - the amount entered will be deducted from

the existing reported amount.

Positive - the amount entered will be added to the

existing reported amount.

Courier Tray - will add/subtract from the Courier Tray amounts.

a) Select Item - designates which item in the Courier Tray will

be adjusted.

b) Select Category:

Type - Changes the description of the selected drop

(cash, check, other).

Value - Enter the actual, correct value of the item

selected (not the difference between the reported amount and actual amount).

Moving Vault Contents

X This function is performed when funds are moved INTO or

OUT OF the unit.

Step 1: Navigate to the “Move Vault Contents” Menu.

Step 2: Select a category to move the amounts FROM:

X Outside - Funds from an outside source are being

put into the unit.

X Drop - Amounts shown as Vault Drops on a report

are being removed or relocated.

X Reserve Change Fund - The amounts designated as

operating funds are being removed or relocated.

X Courier Tray - Amounts shown in the Courier Tray

are being removed or relocated to another area.

Only appears when a Manager is logged on and the Bill Acceptor Vault is open

NOTE: If any of the above selections do not appear, the category

amount is currently zero.

Step 3: Select where the amount will be moved TO:

X Outside – Reports will reect the amount was

removed from the unit.

X Drop – The amount will be added to the existing

Vault Drop amount on the reports.

X Reserve Change Fund - Amounts that are the

available for store operations.

X Courier Tray - Will add to the existing Courier Tray

amounts on the reports (will not appear if “drops was

selected as the “Move From” location).

Step 4: Select one of the following options:

X Itemized - Choose from displayed selections

(Manual Vault Drops and Courier Tray).

X Everything - Will transfer the total amount reported

in the “move from” location to the “move to” location.

X Something Specic – Will prompt the user to

select the currency type and enter the amount to be

transferred to the “move to” location.

Printing Reports

Step 1: Navigate to the “Reports” Menu.

Step 2: From the Reports Menu, select the desired report from the

available choices.

Note: Report selections may vary based on the report family set in

the Reports Policy Menu.

Reports Commonly Associated with Daily Auditing

Current Content - Lists the existing amounts in the following

categories:

Bill Acceptors Courier Tray Manual Vault Drops Reserve Change Fund

Reprint End Of Day - Prints a copy of the End Of Day report for

the report period selected (previously performed).

When a “Reprint End Of Day” is performed, the reporting

period is NOT ENDED or AFFECTED!

Shift Report - Lists transaction activities, by User, for time periods

selected.

Report for logged in User Report for Selected User (choose from list of users) Report for all Users (with activity in selected time period)

Summary Report - Lists totals, grouped by category and User

operations.

Beginning Balances Bill Acceptor activities Current Balances Deposits Nets (deposits VS. withdrawals) User activities Vault amount adjustment activity Withdrawals

Adding A Clerk

Step 1: Navigate to the “Clerk Accounts” menu.

Step 2: Enter the Clerk’s PIN (4-9 numbers).

Step 3: Verify the Clerk’s PIN by re-entering the number.

Step 4: Enter the Clerk’s Name (2-8 characters) and press “Done”.

Step 5: Edit the Clerk’s privileges:

Step 6: Select “Save”.

Step 7: Select “Go Back” until the Main Screen is displayed.

Can Open Acceptor Door (Y/N) Can Open Drop Vault Door (Y/N) Change own PIN (Y/N) Courier Door Opening Assist (Y/N) Name (2 to 8 characters) PIN (4 to 9 numbers)

Identication Key

End Business Day (Y/N) End Shift (Y/N) Print Reports (Y/N) Language Single User Mode (Y/N)

NOTE: Some privilege selections may not appear in the Clerk’s

Account Menu - Dependent on Policy Settings and the privileges of the Manager entering the Clerk.

Screen Protector Replacement

Step 1: Turn the ON/OFF Switch OFF.

Step 2: Locate the removal slots on both side of the Control Panel

Bezel.

Step 3: Spread the sides of the Bezel away from the Control Panel

and remove the Bezel

Step 4: Peel the existing Screen Protector away from the Control

Panel frame.

Step 5: Remove any residue by “dry rubbing”, prior to installing

the replacement Screen Protector.

Step 6: Remove the lm from BOTH SIDES of the Screen Protector.

Step 7: Remove the adhesive backing from the Screen Protector

NOTE: Place the Screen Protector so the corner “cutouts” are

aligned with the Display Frame edges properly.

Step 8: Place the removable Bezel onto the Faceplate and insure it

snaps rmly into place.

Troubleshooting

BILL ACCEPTORS:

At least one Bill Acceptor needs cleaning:

1) Press “Done” to remove the reminder from the screen.

2) Clean the Bill Acceptor by the recommended procedure (see

“Cleaning” in the Bill Acceptor section of this manual).

X The reminder will continue to appear until a “Clear all

odometers” is performed.

Bill Acceptor will not throat bills:

1) Remove and reinstall the cassette.

2) Inspect the cassette for damage.

3) Remove the Bill Acceptor Head, open the clamshell door and check for jams or obstructions. Insure the clamshell door is closed properly. Clean all Sensors and Rollers.

4) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON.

Bills jam/Rejects bills

1) Remove and reinstall cassette.

2) Inspect the cassette for signs of damage or abuse.

3) Inspect the quality of bills being rejected\jamming.

4) Open the “clamshell” and check for obstructions or debris.

5) Remove the roller assembly and check for jams or obstructions. (Bulk Note Feeders only).

6) Clean the rollers and optical sensors with a damp cloth and mild detergent (do not use solvents or ammonia based products.)

LED is not illuminated

1) Remove and re-install the Bill Acceptor Head.

DISPLAY:

No Display:

1) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON.

2) Insure AC power is present at the wall socket.

3) Check the breaker on the right side of the Printer.

Multiple images/Slow reaction:

1) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON.

2) Replace the Screen Protector.

i-KEY:

DataKey not functioning

1) Check the User’s account privileges. Insure an “Identication Key” is assigned to the User’s account (the last 4 digits of

the i-Key will be displayed in the Account privileges).

X If “Not Trained” is displayed in the User’s account, no

i-Key is assigned to the User.

PRINTER:

Printer wont print/No selections appear in the Reports Menu:

1) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON.

2) Insure paper is loaded correctly in the Printer.

3) Insure the Printer paper loading door is closed properly.

Troubleshooting

Paper cutter should be cleared of

paper shavings occasionally by

using compressed air.

Thermal Paper Specications:

Paper width - 3 1/8” width

Thickness - 3.25 ml Thermal coating on outside of roll

TOUCHSCREEN:

Code entry difcult

Control Panel selections not responding

1) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON.

2) Replace the Screen Protector.

TUBE VENDING:

Column out of service is shown when “Vend Tube” is selected

1) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON.

2) Attempt the vend again.

Motor turns - no tube is dispensed (jammed tube)

Jams may be dislodged by following these steps:

1) Open the Tube Vend Module vault door slightly and then

close the door rmly.

2) With the door open, attempt to dislodge the jam from the opening at the top or sides of the magazine.

Warning: Do not use excessive force, which may

make the jam worse.

Selections are missing when “Vend Tube” is selected

1) The tube amount assigned to the column may be higher than User’s vending limit.

The number of Tubes shown on the report does not match the Dipstick reading

1) Perform an “Adjust Tube Count”.

Troubleshooting

VAULT DOORS:

The Acceptor/Drop Vault has been open too long, please close it:

1) This error message is displayed when the unit detects a door has been unlocked for unusually long period.

2) Close and lock the appropriate door.

3) Select “Cancel”. A prompt to enter the Manager code will be displayed. Entering the Manager code will temporarily return to the Main screen. The error message will return after 5 minutes if the door remains unlocked.

NOTE: After the Manager Code entry has been used to bypass the

error message 3 times, the error will not return.

Display indicates Vault Door is ready to open but the handle cannot be moved to the unlocked position

1) Insure the handle is positioned FULLY to the right (Drop and

Mailbox Vaults), and attempt to open the vault again.

2) Turn the Power Switch OFF, wait 30 seconds, then turn the Power Switch back ON - attempt opening again.

To cancel a door opening that is in progress

X Performing a “Secure All Vaults” will stop all door opening

procedures that are in progress.

1) Navigate to the “Open Vault” Menu.

2) Select “Secure All Vaults”.

3) The Display will show “All vaults have been secured”.

Troubleshooting

License Agreement

You have acquired a device (TACC-VI) that includes software licensed by Tidel Engi-

neering from Microsoft Licensing Inc. or its afliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials, and “online” or electronic documentation (“Windows CE”), are protected by international intellectual

z IF YOU DO NOT AGREE TO THE END USER LICENSE AGREEMENT (“EULA”). DO NOT USE THIS

DEVICE OR COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT TIDEL ENGINEERING FOR INSTRUCTIONS ON RETURN OF THE UNUSED DEVICE FOR A REFUND. ANY USE OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO THE USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT).

z GRANT OF THE SOFTWARE LICENSE. This EULA grants you the following license:

¾ You may use the SOFTWARE only on the DEVICE.

¾ NOT FAULT TOLERANT. TIDEL ENGINEERING HAS INDEPENDENTLY DETERMINED HOW TO USE

THE SOFTWARE IN THE DEVICE, AND MS HAS RELIED UPON TIDEL ENGINEERING TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT THE SOFTWARE IS SUITABLE FOR SUCH USE.

¾ NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE is provided “AS IS” and with all faults.

THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE OR AGAINST INFRINGEMENT. IF YOU HAVE ANY WARRANTIES REGARDING THE DEVICE OR THE SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON, MS.

¾ Note on Java Support. The SOFTWARE may contain support for programs written in Java. Java

technology is not fault tolerant and is not designed, manufactured, or intended for use or resale as online control equipment in hazardous environments requiring fail-safe performance, such as

in the operation of nuclear facilities, aircraft navigation or communications systems, air trafc

control, direct life support machines, or weapons systems, in which the failure of Java technology could lead directly to death, personal injury, or severe physical or environmental damage. Sun Microsystems, Inc. has contractually obligated MS to make this disclaimer.

¾ No Liability for Certain Damages. EXCEPT AS PROHIBITED BY LAW, MS SHALL HAVE NO LIABIL-

ITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MS BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S. $250.00).

¾ Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engi-

neer, decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by application law notwithstanding this limitation.

¾ SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTIONS. You may permanently transfer rights

under this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this EULA. If the SOFTWARE is an upgrade, any transfer must also include all prior versions of the SOFTWARE.

¾ EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is of US-origin. You agree to comply

with all applicable international and national laws that apply to the SOFTWARE, including the

U.S. Export Administration Regulations, as well as end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional information on exporting the SOFTWARE, see http://www.microsoft.com/exporting/.

otherwise, except as may be expressly permitted by the applicable

For information, write to:

Tidel Engineering, 2025 W. Belt Line Rd, #114

Carrollton, TX 75006, (972)484-3358

TACC-VI PRODUCT LINE WARRANTY

LIMITATIONS OF WARRANTIES AND REMEDIES FOR PRODUCTS DELIVERED TO LOCATIONS WITHIN THE UNITED STATES

A. LIMITED WARRANTIES - SUBJECT TO THE TERMS SET FORTH BELOW, TIDEL ENGINEERING, L.P., A TEXAS LIMITED PARTNERSHIP (“Tidel”) WARRANTS ONLY TO THE PERSON OR ENTITY

WHO PURCHASES THE PRODUCT DIRECTLY FROM TIDEL OR FROM A TIDEL AUTHORIZED RESELLER THAT, should the Product prove defective by reason of improper workmanship or

materials, Tidel will replace all necessary electrical, electronic and mechanical parts with new or factory reconditioned replacement parts, without a charge for the parts for twelve (12)

months, and without a charge for the authorized service dealer labor for ninety (90) days after the original installation of the Product, PROVIDED, HOWEVER, THAT IN NO EVENT SHALL

THIS LIMITED WARRANTY EXTEND FOR MORE THAN EIGHTEEN (18) MONTHS AFTER THE DATE THE PRODUCT IS SHIPPED FROM TIDEL’S FACTORY IN CARROLLTON, TEXAS. It shall be

Tidel’s sole decision whether to use new, factory, reconditioned or replacement parts in any such repair or replacement. THE REMEDIES DESCRIBED HEREIN SHALL BE THE SOLE, EXCLU-

SIVE AND ONLY REMEDIES OF DIRECT BUYER AND END USER FOR BREACH OF THIS LIMITED WARRANTY.

B. DISCLAIMER OF WARRANTIES - TIDEL DISCLAIMS ANY WARRANTY WHATSOEVER AND THE LIMITED WARRANTIES CONTAINED HEREIN WILL BE VOID OR VOIDABLE BY TIDEL IF: (i)

the Product or any parts, including, without limitation, its electrical, electronic or mechanical parts, specically including all bill acceptors and dispensing modules, have been installed, re-

located, altered, repaired or serviced by any individual or other entity not authorized by Tidel to provide such services; (ii) the serial number on the Product or any parts have been altered

or removed; (iii) the Product or any parts have been subjected to accident, misuse, abuse, or negligence; (iv) the Product or any of its parts have been used or operated contrary to or in

violation of the instructions, warnings, or manuals accompanying the Product or any of its parts, including without limitation the failure to timely or properly clean the Product or any of

its parts or to timely or properly perform any preventative maintenance of the Product or any of its parts; or (v) the Product is not connected to a dedicated, grounded electrical outlet or

installed with a line conditioner approved by Tidel. Parts that are considered consumable (including, but not limited to, such as printer paper, dipsticks, screen protectors, vend tubes, and

envelopes) are not included in this limited warranty except to the extent that these items are shipped in new, proper working condition from the Tidel Factory with the Product. This limited

warranty does not cover any currency jam in any mechanism that is a part of the Product. THE LIMITED WARRANTIES STATED HEREIN INCLUDE PARTS AND LABOR ONLY AS SET FORTH

IN PARAGRAPH A ABOVE AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,

RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT AND THE PARTS, WHETHER OR NOT PURPOSES OR SPECIFICATIONS ARE DESCRIBED OR PROVIDED BY TIDEL WITH RESPECT

TO THE PRODUCT OR PARTS.

C. LIMITATIONS OF REMEDIES - TIDEL’S LIABILITY TO DIRECT BUYER AND TO END USER, FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN

CONTRACT OR IN TORT (INCLUDING NEGLIGENCE ACTIONS), OR OTHERWISE, ARISING IN CONNECTION WITH THE PRODUCT, PARTS OR THE FOREGOING LIMITED WARRANTIES SHALL

BE LIMITED TO THE COST OF REPAIR AND REPLACEMENT OF THE PRODUCT OR PARTS IN ACCORDANCE WITH THE LIMITED WARRANTIES. TIDEL SHALL NOT BE LIABLE FOR SPECIAL,

INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF OTHER PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUE,

LOSS OF SAVINGS, LOSS OF OR INABILITY TO USE OF THE PRODUCT OR ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF PURCHASED OR REPLACEMENT PARTS OR EQUIPMENT,

LOSS OF OPPORTUNITY, LOSS OF BUSINESS, DOWNTIME, INJURY TO PROPERTY, PERSONAL INJURY, OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING IN

CONNECTION WITH CLAIMS OF THIRD PARTIES.

D. LIMITATIONS OF WARRANTY RESPONSE TIME - Response time for repair requests are not guaranteed for equipment locations exceeding 150 miles from an existing Tidel Certied Ser-

vice Provider’s facility, regardless of warranty type or extended warranty options purchased by the Direct Buyer or End User.

E. INSPECTION OF THE PRODUCT OR PARTS; TIME LIMIT FOR CERTAIN CLAIMS - Direct Buyer and End User are responsible for inspecting and shall inspect the Product and any parts

upon receipt and shall notify Tidel at 2025 W. Belt Line Road #114, Carrollton, Texas 75006-6453 in writing by certied mail, return receipt requested (postage prepaid, deposited with the

United States Postal Service) of any claims, including claims for breach of limited warranties, within thirty (30) days after the Direct Buyer or End User discovers or should have discovered

the facts upon which the claim is based. The failure to give written notice of a claim to Tidel within this time period shall constitute a waiver and relinquishment of such claim.

F. REGISTRATION OF THE PRODUCT - The registration card enclosed with the Product must be mailed by the Direct Buyer (if the Product is sent from the Tidel Factory to the Direct Buyer)

or by End User (if the Product is sent from the Tidel Factory to the End User) to Tidel Engineering, L.P., 2025 W. Belt Line Road #114, Carrollton, Texas 75006, within ten (10) days after

the date of original installation of the Product. If the registration card is not on le at Tidel, the installation date will be presumed to be thirty (30) days after the Product is shipped from

the Tidel Factory.

G. LIMITATION OF LIABILITY - The limited warranties of Tidel shall be subject in all respects to the limitations, disclaimers, and exclusions set forth herein. No action, regardless of form,

arising out of this limited warranty may be commenced more than one (1) year after the cause of action has occurred.

H. CHOICE OF LAWS; VENUE - This document shall be construed, interpreted and enforced by applying the law of the state of Texas and without applying principles of conicts of laws and

without giving regard to any international convention for the sale of goods. The provisions stated in this document shall be enforced against Direct Buyer and End User to the maximum

extent permitted under applicable law. All disputes arising hereunder shall be submitted to a state or federal court of competent jurisdiction within Dallas County, State of Texas.

To contact Tidel about a claim or otherwise, contact Tidel Engineering, 2025 W. Belt Line Road #114, Carrollton, Texas 75006-6453, 972-484-3358 (Toll Free: 1-800-678-7577)

2025 W. Belt Line Rd, #114

Carrollton TX 75006

1-800-678-7577 (phone)

972-484-1014 (fax)

techserv@tidel.com

Tidel TACC-VI Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual