Thuraya XT-DUL User Manual

CONTENTS

XT DUAL 01 Before you start

XT DUAL 02 Getting started

For your safety

2

Battery information

4

Taking care of your Thuraya mobile phone

4

Protection standards (IP64, IK03)

5

Precautions for ingress protection

6

XT DUAL unpacking

8

Your XT DUAL

8

Key functions

9

Introduction

12

HPA (High-Penetration Alerting)

13

Initial steps

Inserting SIM card 14
Connect the charger and charge the battery 14
Switch the mobile phone ON/OFF 15
Enter your PIN 15
Emergency call (SOS) 15
Setup Wizard 16
Lock/Unlock in Idle Screen 16

Display

Display layout 17
Display symbols 17
Key action 18

Making and receiving calls

Making a call 19
Receiving a call 19
Options during a call 20
Conference calls 20

Write a new message

Text input 22

XT DUAL 03 Using the menu

1. Media center

1.1. Images 26

1.2. Sound clips 28

1.3. Video clips 28

1.4. Memory status 29

2. Contacts

2.1. Phone contacts 30

2.2. SIM contacts 33

2.3. Special list 33

2.4. Speed dial 34

2.5. My info 35

3. Organizer

3.1. Calendar functions 35

3.2. Alarm 37

3.3. Tasks 38

3.4. Notes 38

4. Navigation

4.1. Current position 39

4.2. Continuous position 40

4.3. Waypoints 40

4.4. Track route 42

4.5. Navigate route 42

4.6. Helper 43

4.7. Settings 45

4.8. Qiblah & Prayer (optional) 45

5. Messaging

5.1. New messages 46

5.2. Mailbox folders 48

5.3. Reports 49

5.4. Spam 49

5.5. Settings 50

6. Network

6.1. SAT registration 54

6.2. System preference 55

6.3. Search mode 56

6.4. Preferred networks 56

7. Call log

7.1. Call history 57

7.2. Data 57

7.3. Calls/Messages 58

7.4. Cost 58

8. Camera (optional)

8.1. Taking pictures (optional) 59

8.2. Taking videos (optional) 60

8.3. Images (optional) 61

8.4. Video clips (optional) 61

8.5. Settings (optional) 62

XT DUAL 03 Using the menu

XT DUAL 04 Additional

Thuraya XT DUAL sub-menus and quick access codes

90

Troubleshooting

93

Access codes

94

Security code

94

PIN & PUK

94

PIN2 & PUK2

94

Barring code

94

Limited warranty

95

9. Connections

9.1. Bluetooth 62

9.2. Bluetooth FTP 64

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10. Settings

3UR¿OHV 

10.2. Phone 67

10.3. Calls 69

10.4. Shortcuts 72

10.5. GmPRS/GPRS 73

10.6. Security 75

10.7. Language 78

10.8. System 78

11. Extras

11.1. Calculator 80

11.2. Converter 81

11.3. Audio recorder 81

11.4. Stopwatch 82

11.5. Countdown timer 82

11.6. World time 83

12. Applications

12.1. Java programs 83

12.2. Memory manager 84

12.3. File browser 84

12.4. Web browser 85

XT DUAL

www.thuraya.com

01 Before you start

01

02
03
04

For your safety

2

Battery information

4

Taking care of your Thuraya mobile phone

4

Protection standards (IP64, IK03)

5

Precautions for ingress protection

6

XT DUAL unpacking

8

Your XT DUAL

8

Key functions

9

2

01 Before you start

The following guidelines will help you to use your Thuraya XT DUAL safely:

For your safety

Please read carefully and make yourself familiar with the safety measures and user instructions in this manual before you start using
your XT DUAL.

SWITCH ON SAFELY

Do not switch on the phone where wireless
phone use is prohibited or when it may cause
interference or danger.

ROAD SAFETY COMES FIRST

Obey all local laws. Always keep your hands
free to operate the vehicle while driving. Your
first consideration while driving should be road
safety.

INTERFERENCE

All wireless devices may be susceptible to
interference, which could affect performance.

SWITCH OFF IN AIRCRAFT

Follow any restrictions.
Wireless devices can cause harmful
interference to aircraft’s navigation and
communication systems.

SWITCH OFF IN HOSPITALS

Follow any restrictions that are advised in a
hospital. Switch off the phone near medical
equipment.

SWITCH OFF WHEN REFUELING

Do not use the phone at a refueling point.
Do not use near fuel or chemicals.

3

01 Before you start

01

02
03
04

SWITCH OFF NEAR BLASTING

Follow any restrictions.
Do not use the phone where blasting is in
progress.

USE SENSIBLY

Use only in the normal position as explained in
the product documentation.
Do not bend the antenna.

QUALIFIED SERVICE

Only qualified personnel may install or repair
this product.

ACCESSORIES AND BATTERIES

Use only approved accessories and batteries.
Do not connect incompatible products.

BACK-UP COPIES

Remember to make back-up copies or keep a
written record of all important information.

CONNECTING TO OTHER DEVICES

When connecting to any other device, read its
user guide for detailed safety instructions.
Do not connect incompatible products.

EMERGENCY CALLS

Ensure the phone function of the device is switched on and in service. Enter the emergency number of the
country where you are located then press the send key. Give your location to an emergency call center.

4

01 Before you start

Use only Thuraya approved batteries and Thuraya approved chargers for your phone.

 Do not short-circuit the battery. Short-circuiting the terminals may damage the battery or the connecting object.
 Do not expose to high temperatures.
 Please dispose the battery in accordance with local regulations.

Battery information

The suggestions below will help you protect your warranty coverage.

 If your device does get wet, remove the battery and allow the device to dry completely before replacing it.
 Do not store the device in hot areas. High temperatures can shorten the life of electronic devices and damage batteries.
 Do not store the device in very cold areas. When the device returns to its normal temperature, moisture can form inside the device

and damage electronic circuit boards.

 Do not attempt to open the device other than instructed in this guide.
 Use only the supplied or an approved replacement antenna.

Unauthorized antennas, modifications, or attachments could damage the device and may violate regulations governing radio devices.

 Always create a backup of data you want to keep (such as contacts and calendar notes) before sending your device to a service facility.

Taking care of your Thuraya mobile phone

5

01 Before you start

01

02
03
04

Protection standards (IP64, IK03)

Your Thuraya XT DUAL is certified with a dust protection rating (IP6x), waterproof rating
(IPx4) and impact protection rating (IK03) to deliver superior ruggedness.

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This unit is rated at dust protection level 6 which means the unit is dust tight.

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This unit is rated at waterproof level 4 protecting against splashed water from all directions.

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This unit is rated at the impact protection level 3 ensuring your Thuraya XT DUAL phone can withstand impacts from all directions.

6

01 Before you start

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Precautions for ingress protection

- USB/Data cable connector cover

- Micro SD card cover

- Battery

- Ear-set cover

- Antenna jack cover

NOTE

If these parts are not closed properly, this may cause water

or dust ingress which may result in a malfunction.

If the rubber part of the above parts is damaged, contact

your Customer Service Center.

7

01 Before you start

01

02
03
04

 3D\VSHFLDODWWHQWLRQZKHQXVLQJWKHSKRQHXQGHUWKHIROORZLQJFLUFXPVWDQFHVDVWKHZDWHUSURRIIXQFWLRQPD\QRWEH

guaranteed.

 2WKHUSUHFDXWLRQV

- Any physical impact on this phone may reduce the ingress protection.

Contact a Customer Service Center.

- Do not let the phone be disassembled by an unauthorized person.

This may reduce the ingress protection, causing a malfunction.

- When charging the phone using a

USB/Data cable or when transmitting data

- When using the ear-set - When the battery is not
inserted

8

01 Before you start

Your package contains the following items:

XT DUAL unpacking

Battery Travel ChargerHandset

USB Cable Micro SD cardEar-set

Quick Start

Guide

Support-CDWarranty Card

& User Guide

Your XT DUAL

An overview of your Thuraya phone

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

SAT antenna
Ear-set jack
Screen
Slot for Micro SD
Left softkey
Send key
4 ways navigation keys
Center key
Right softkey
End key
Alphanumeric keypad
Star key
Hash key
Microphone
Charger jack

Camera (optional)
Mirror (optional)

Battery lock
SIM card holder
USB/Data cable jack

1

2

3

4

5

6

7

8

9

10

11

12

13

15

14

16

17

20

18

19

9

01 Before you start

01

02
03
04

Key functions

Navigation key

4-way direction keys to move the focus in menus.

Center key

This key is used to select/unselect and confirm menu
options.

Left softkey

The function of the key depends on the text shown on
the display above the key.

Right softkey

The function of the key depends on the text shown on
the display above the key.

Send key

To accept or initiate a call or to access the list of
numbers in the call history.

End key

To end the current connection or to reject an incoming call.
Press and hold to turn the phone on or off.

Keypad

Used to enter numbers and characters.
Long press on 0 key will display ‘+’.

* Key

Long press will switch between Silent & Normal mode.
Enters special characters in SMS editor.

# Key

Press and hold to lock the keypad.
Toggles between numbers and characters in SMS
editor.

XT DUAL

www.thuraya.com

02 Getting started

01

02

03
04

Introduction

12

HPA (High-Penetration Alerting)

13

Initial steps

14

Inserting SIM card 14
Connect the charger and charge the battery 14
Switch the mobile phone ON/OFF 15
Enter your PIN 15
Emergency call (SOS) 15
Setup Wizard 16
Lock/Unlock in Idle Screen 16

Display

17

Display layout 17
Display symbols 17
Key actions 18

Making and receiving calls

19

Making a call 19
Receiving a call 19
Options during a call 20
Conference calls 20

Write a new message

21

Text input 22

12

02 Getting started

Your Thuraya XT DUAL is an advanced satellite phone using cutting
edge technology. Its superiority is reflected in having three integrated
technologies in one handset: satellite (SAT), GSM and GPS offering
you an unmatched combination of quality and performance.
Thuraya XT DUAL is a tri-band phone that allows operations on three
different GSM networks: 900, 1800, 1900 MHz offering highest flexibility.

In order to establish communication on SAT mode, there are a few
points to consider:

- The antenna should be pulled out to make or receive SAT calls.

- While observing the indicator for SAT signal strength, move your
phone to achieve the best connection quality.

- SAT communication requires clear space without obstructions such
as buildings, trees or mountains.

- Try to direct the antenna of the Thuraya XT DUAL towards a
Thuraya satellite if the signal strength is not sufficient.

Introduction

01

02

03
04

13

02 Getting started

HPA (High-Penetration Alerting)

The Thuraya system features a ‘High-Penetration Alerting’ capability that will notify you of incoming calls even
when your mobile phone has poor signal coverage or the antenna is stowed. When the mobile phone receives a
HPA signal it will alert you acoustically and with a special display message.
To answer the call, you must now immediately extend the antenna and move the mobile phone into a position that
has a clear ‘line of sight’ to the satellite. When this was done the mobile phone display will change, prompting you to
answer the call and proceed with the conversation. If the call is not answered promptly after the High-Penetration
Alerting signal is received, the calling party will be diverted to voice mail and/or an announcement stating that you
are not available to answer.
Just like GSM, the satellite coverage area is divided into many different regions. The phone searches the network automatically and
determines which service region is active by registering its presence with the Thuraya system. If the mobile phone has not been able
to update this registration due to a weak signal, the registration information will become out of date or ‘stale’. This is indicated on the
display by a blinking SAT icon in the left of the signal strength indicator. This condition will clear automatically once signal conditions
improve and a call is made or a period of time elapses. You also have the option to speed up that procedure by manually having the
mobile phone registered with the Thuraya system. This is accomplished with the function SAT Registration in the mobile phone’s menu
(see page 54). Make sure you have good SAT signal strength before using this function.

14

02 Getting started

Initial steps

To insert the SIM card:

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Inserting SIM card

You should charge the battery supplied with your Thuraya XT
DUAL as soon as possible to obtain full battery charge.

To charge the battery:

)LWWKHFRUUHFWFRXQWU\VSHFLILF

adapter into the charger.

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your Thuraya XT DUAL.

3OXJWKHFKDUJHULQWRWKHFKDUJHU

jack.

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Connect the charger and charge the battery

While the battery is charging you can observe the symbol
changing to

cyclically.
The battery is fully charged after approximately 2 hours and 30
minutes.
The charger stops charging automatically when the battery is full.
As long as the charger is not disconnected it restarts charging
after a while to keep the battery fully charged.
You may still use the Thuraya XT DUAL while charging the battery.
The internal clock for time, date (see page 79) and alarms (see
page 37) will still keep running for about two hours if neither the
battery nor the charger is connected, but no alarm will start
unless a charged battery is connected.

01

02

03
04

15

02 Getting started

Press for 3 seconds to switch the Thuraya XT DUAL on.
Press for 3 seconds again to switch the Thuraya XT DUAL off.

Switch the mobile phone ON/OFF

Emergency calls are permitted without entering a PIN code.

To make an emergency call before having entered the PIN press
the right soft key

(SOS) and dial the emergency number.

Or:

 Enter a specific emergency number and press the

center key

.

Emergency call (SOS)

The PIN (Personal Identification Number: 4 to 8 digits) is initially
supplied together with the SIM card by your service provider and
can be changed later (see page 75).

 Enter your PIN using the keys on the keypad.

Each digit entered is displayed as an

.

 Press the center key

to confirm the PIN.

Enter your PIN

The softkey SOS is available even:

 When the SIM card in your mobile phone is not valid.

 When you have a valid SIM card but no roaming with the

selected service provider is possible.

NOTE

If more than 3 wrong PIN codes were entered, the phone will be

locked and can only be accessed with the PUK code.

16

02 Getting started

NOTE

Emergency calls may not be possible on all cellular telephone

networks or when certain network service is in use.

Emergency numbers normally are: 112, 118, 119, 911, 999

Check with your network service provider for local emergency
numbers in your area.

Use the Setup wizard to set the basic details of the phone when
you initially switch on your Thuraya XT DUAL phone.
If you decide to skip the Setup wizard you can access it later in
the Settings menu.
For more details, refer to Setup wizard menu in Settings.
(see page 79)

Setup Wizard

The keypad may be locked in order that numbers cannot be
dialed accidentally.
Calls can be received while the phone is locked.

Lock/Unlock in Idle Screen

To lock the keypad

 Long press the hash (#) key

.

To unlock the keypad

 Press the right soft key

.

 Press the hash (#) key

within 3 seconds.

 If the hash (#) key

is not pressed within

3 seconds, the keypad will remain locked.

01

02

03
04

17

02 Getting started

Display

Display layout

The structure of the display areas is as follows:

 The indicator line shows mainly symbols which inform you

about the operating conditions of the Thuraya XT DUAL.

 The main area shows data relating to calls, menu and their

submenus and shows the editors for Contacts and SMS
messages. In idle mode (standby) the network name, time and
date are displayed.

 The soft key line operates together with the left soft key

,
the right soft key and the center key beneath this line.
The functions of the soft keys will change according to the
menu where you are using them (see ‘Key actions’ on page 18).

Display symbols

Battery strength

Low battery Full battery

HPA strength

- HPA Low signal - HPA High signal

Signal strength

No signal Full signal

Call status

Active call Mute

Signal type

SAT GSM

Roaming HPA

Indicator line
Network information

Available soft key functions

Phone status

Time & Date line

18

02 Getting started

Messages

SMS MMS

E-mail CB

Voice mail

Phone status

Security Lock Divert all

Headset Keypad Lock

Bluetooth Helper

Timer

Softkey commands

Edit Mark

Play Pause

Capture Confirm

Select, Menu, Option

OK, Save, View, Search…

Back, Clear

Left / Right direction

Up / Down direction

To go back to idle screen while
in another menu

Key actions

The actions on the screen for each keypad input are as follows:

01

02

03
04

19

02 Getting started

Making and receiving calls

In order to make a call you must be connected to a network and
have a signal.

 Enter a phone number using the keypad.

 Press

.

 To end the call press .

To make an international call, press

until the + symbol
appears.
Once it is displayed, enter the country code without the leading 0.

Making a call

An incoming call is indicated as follows:

 You will hear the selected ringtone

 A flashing

is displayed.

 The number of the caller will be displayed on the screen (if the

number is transmitted). If the number is stored in the contact list
the corresponding name will be displayed.

Accept a call:

 Press



Reject a call:

 Press

or 3FKFDU.

Mute the ringtone:

 Press

.

Receiving a call

NOTE

 Sound volume during a call can be increased/decreased by

using

.

20

02 Getting started

Options during a call

Your Thuraya XT DUAL offers a number of options which are only
available during a call.
You cannot use all of these features at all times, because they
vary depending on the individual call situation.

Put a call on hold:

 You can interrupt a call temporarily without shutting down the

connection.

Muting / Unmuting the microphone:

 You can switch off the microphone so that the caller is not able

to hear you.

Conference calls

Incoming call:

 When Party1 is receiving a call from Party3, while talking with

Party2, Party1 can ‘accept’ or ‘reject’ the call from Party3 using
the softkeys.
If the call is rejected, the conversation between Party1 and
Party2 is not affected.
If the call is accepted, Party2 is put on hold and Party1 is
connected to the call from Party3.
Using the option menu, Party1 can swap over Party2 and
Party3, or operate a multi-party call up to 6 users including
Party1.

Outgoing call:

 If Party1 wants to make a call to Party3 while talking with

Party2, using the option menu puts Party2 on hold and enters
Party3’s phone number. To include Party2 in the conversation
with Party3, select ‘Conference call’ on the option menu.
Party2 and Party3 can be swapped over. Up to 6 users
including Party1 can have a conversation simultaneously.

01

02

03
04

21

02 Getting started

Connect a private call:

 You can isolate a party from the multiparty call and talk

exclusively with this ’private call’. The other parties of the
conference will be put on hold and will not hear what you are
speaking with the ’private’ party. You can only have up to two
active calls at one time. Therefore you can select Private only
if your second line is not busy with another call.

End one call:

 You can selectively end only one of the connections during a

multiparty call.

End all calls at once:

 Ending all calls in one step terminates the multiparty call.

All parties will be disconnected from each other and they will
hear the tone for ’line busy’.

Write a new message

Press Menu and select Messaging > New message.

 shows whether the current text input mode is in capital

or small characters.

Differentiating capital and small characters is supported only

with Latin-based languages. The following text input methods
are available:

: Capital : Small
: Capital + Small : Numbers
: eZiText (Autotext) On : Special Characters

: Arabic, Farsi, Urdu and Arabic Numbers

: Hindi and Hindi Numbers



Indicates the number of entered and remaining

characters.

NOTE

To switch eZiText (Autotext) on or off, press .

Additionally, press

again and a symbol input pop-up

window will be shown.

22

02 Getting started

Text input

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desired character appears. There are more
characters available than printed on the key.



To insert a number, press and hold the number key.

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modes, press .

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as the present one, wait until the cursor jumps to the right of the
character or press

to move the cursor to the right of the

character.

7RHUDVHDFKDUDFWHUSUHVV (Clear). Press

and hold

(Clear) to clear all characters.



To insert a space, press .

7KH PRVW FRPPRQ V\PEROV DUH DYDLODEOH

under the number 1 key.
To insert a symbol, press

and use to

choose the required symbol.

The complete list of available symbols are shown below:

MEMO

XT DUAL

www.thuraya.com

03 Using the menu

01
02

03

04

1. Media center

1.1. Images 26

1.2. Sound clips 28

1.3. Video clips 28

1.4. Memory status 29

2. Contacts

2.1. Phone contacts 30

2.2. SIM contacts 33

2.3. Special list 33

2.4. Speed dial 34

2.5. My info 35

3. Organizer

3.1. Calendar functions 35

3.2. Alarm 37

3.3. Tasks 38

3.4. Notes 38

4. Navigation

4.1. Current position 39

4.2. Continuous position 40

4.3. Waypoints 40

4.4. Track route 42

4.5. Navigate route 42

4.6. Helper 43

4.7. Settings 45

4.8. Qiblah & Prayer (optional) 45

5. Messaging

5.1. New messages 46

5.2. Mailbox folders 48

5.3. Reports 49

5.4. Spam 49

5.5. Settings 50

6. Network

6.1. SAT registration 54

6.2. System preference 55

6.3. Search mode 56

6.4. Preferred networks 56

7. Call log

7.1. Call history 57

7.2. Data 57

7.3. Calls/Messages 58

7.4. Cost 58

8. Camera (optional)

8.1. Taking pictures (optional) 59

8.2. Taking videos (optional) 60

8.3. Images (optional) 61

8.4. Video clips (optional) 61

8.5. Settings (optional) 62

9. Connections

9.1. Bluetooth 62

9.2. Bluetooth FTP 64

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10. Settings

3UR¿OHV 

10.2. Phone 67

10.3. Calls 69

10.4. Shortcuts 72

10.5. GmPRS/GPRS 73

10.6. Security 75

10.7. Language 78

10.8. System 78

11. Extras

11.1. Calculator 80

11.2. Converter 81

11.3. Audio recorder 81

11.4. Stopwatch 82

11.5. Countdown timer 82

11.6. World time 83

12. Applications

12.1. Java programs 83

12.2. Memory manager 84

12.3. File browser 84

12.4. Web browser 85