Thuraya WE User Manual
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Thuraya WE
User Manual
Draft rev K : 28 July 2017
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<< FRONT COVER >>
<< Thuraya to add product image/branding >>
<< Inside front cover >>
Thuraya Logo/branding/….
? Thuraya Contact Details ?
Support
Help
Sales
Test number
Version XX.XX
Copywrite etc…
Commented [GI1]: There are now 54 instances of Thuraya
WE and 24 instances of Thuraya WE Why add the quote
marks?
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Contents
INTRODUCTION ....................................................................................................................................... 4
SAFETY ..................................................................................................................................................... 5
Personal radiation limits ..................................................................................................................... 5
FCC Notices ......................................................................................................................................... 5
Electronic Devices ............................................................................................................................... 6
Batteries .............................................................................................................................................. 6
Accessories .......................................................................................................................................... 6
Emergency calls ................................................................................................................................... 7
ESD ...................................................................................................................................................... 7
HANDLING ........................................................................................................................................... 7
CARE & MAINTENANCE ........................................................................................................................... 7
GETTING STARTED................................................................................................................................... 8
Device Overview ................................................................................................................................. 8
Box Contents ....................................................................................................................................... 8
External Power ................................................................................................................................ 8
PRODUCT SETUP ..................................................................................................................................... 9
Charge the device / power indications ............................................................................................... 9
Insert the SIM .................................................................................................................................... 10
Turning the device ON ...................................................................................................................... 11
Turning the device OFF ..................................................................................................................... 11
Restarting the device ........................................................................................................................ 11
SERVICE MODES .................................................................................................................................... 11
SATELLITE MODE ............................................................................................................................... 12
CELLULAR MODE ............................................................................................................................... 13
Thuraya Partner Network Roaming Services Coverage Map ........................................................ 13
CONNECTION OPTIONS ......................................................................................................................... 14
How to Connect to the Thuraya WE ................................................................................................. 14
Application Menu Tree ..................................................................................................................... 15
The WE APP ....................................................................................................................................... 16
Thuraya WE APP status bar ........................................................................................................... 17
Satellite Mode – Voice .................................................................................................................. 18
Satellite Mode – Data ................................................................................................................... 18
Cellular Mode - Data ..................................................................................................................... 19
Web Portal ........................................................................................................................................ 20
Thuraya WE web portal status bar................................................................................................ 21
Satellite Mode – Data ................................................................................................................... 21
Cellular Mode - Data ..................................................................................................................... 21
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CONFIGURATION & SETTINGS .............................................................................................................. 23
User Control/Restrictions ................................................................................................................. 23
Dashboard ......................................................................................................................................... 23
WE Service Restrictions ................................................................................................................. 23
Settings.............................................................................................................................................. 23
App Settings (Available on the WE APP Only) ............................................................................... 23
Clear Passwords ............................................................................................................................ 23
Help ............................................................................................................................................... 23
About ............................................................................................................................................. 23
Device Settings .............................................................................................................................. 23
STATUS INDICATORS ............................................................................................................................. 26
PRODUCT SPECIFICATIONS ................................................................................................................... 27
Dimensions ........................................................................................................................................ 29
FAQs ...................................................................................................................................................... 30
SUPPORT CONTACT ............................................................................................................................... 36
WARRANTY ........................................................................................................................................... 36
BASIC USER DETAILS.............................................................................................................................. 37
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INTRODUCTION
<< This introduction is for Thuraya to author and match to their media releases and brochures>>
A Wi-Fi Hotspot device capable of connecting to Thuraya’s Satellite Network and their 3G / 4G (LTE)
Network roaming Partners
Key services
• Broadband data up to 384kbps
• Circuit switched voice over satellite
• VoIP
• SMS
• Dual mode, Satellite or LTE communication.
Using the smart phone application, the user will communicate with Thuraya WE via Wi-Fi. The user
will be able to:
• Configure the Thuraya WE Device
• Send and receive SMS through the Thuraya WE device via Thuraya’s Satellite Network and
roaming Partners 3G/4G (LTE) Networks
• Make and receive calls through the Thuraya WE device via Thuraya’s Satellite Network
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SAFETY
PERSONAL RADIATION LIMITS
• Thuraya WE is a low power radio transmitter and receiver. When it is ON, it receives and sends
out radio frequency (RF) signals
• Thuraya WE has an in-built transceiver and active antenna. This antenna transmits RF energy.
• International agencies have set standards and recommendations for the protection of public
exposure to RF electromagnetic energy. These standards are based on extensive scientific review
by scientists, engineers, and physicians from universities, government health agencies, and
industry groups. They review the available body of research to develop ANSI standard. These
ANSI standards are reviewed regularly for research development.
»» International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996
»» Verband Deutscher Elektrotechniker (VDE) DIN-0848
»» United States Federal Commission, Radio Frequency Exposure Guidelines (1996)
»» National Radiological Protection Board of the United Kingdom, GS 11, 1988
»» American National Standards Institute (ANSI) IEEE. C95. 1-1992
• Do not operate your satellite system when a person is within 57cm of the device. A person or
object within 57cm of the antenna could impair call quality and may cause the device to operate
at a higher power level than necessary and expose that person to RF energy in excess of that
established by the FCC RF Exposure Guidelines.
• The Thuraya WE was evaluated against the FCC RF exposure requirements of 47 CFR Part 2.1091.
An exclusion zone of 0.57m was required in front of the antenna, away from this area the
electric field measured at 0.20m did not exceed the MPE limit.
• The Thuraya WE was evaluated against the CE RF exposure requirements of EN 62311:2008. An
exclusion zone of 0.64m was required in front of the antenna, away from this area the electric
field measured at 0.20m did not exceed the reference limit.
• As a precaution, please maintain the maximum body distance possible from the antenna during
call transmission.
FCC NOTICES
Part 15 conditions
This device contains a Wi-Fi transmitter and associated digital circuitry that operate under Part 15 of
the FCC Rules. The following notice applies to operations under Part 15: This device complies with
Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
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• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV technician for help
The Thuraya WE contains two FCC modular certified items with FCC ID: XPYTOBYL210 (3G/4G cellular
module) and FCC ID: XF6-RS9113SB (Wi-Fi module). Both modules are internal to the product and
are not user accessible. These FCC ID’s can also be found written on the device label.
Radio frequency exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. End users must follow the specific operating instructions for satisfying RF exposure
compliance. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
No modifications
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
ELECTRONIC DEVICES
Most modern electronic equipment is shielded from RF signals. However, certain equipment may
not be shielded against the RF signals from your Thuraya WE.
Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of six
inches (6”) be maintained between the Thuraya WE’s antenna and a pacemaker to avoid potential
interference with the pacemaker. These recommendations are consistent with the independent
research by and recommendations of Wireless Technology Research.
Persons with pacemakers:
• Should ALWAYS keep the Thuraya WE more than six inches from their pacemaker when
device is turned ON.
• Should turn the Thuraya WE OFF immediately if you have any reason to suspect interference
is taking place.
Other Medical Devices
If you use any other personal medical device, consult the manufacturer of your device to determine
if it is adequately shielded from external RF energy. Your physician may be able to assist you in
obtaining this information. Turn the Thuraya WE OFF in health care facilities when any regulations
posted in these areas instruct you to do so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF energy.
Posted Facilities
Turn the Thuraya WE OFF in any facility where posted notices require such as hospitals and on-board
aircraft.
BATTERIES
This product contains Lithium-ion rechargeable cylindrical cells. There is no user access to the
battery and the device must be sent back to a service centre for replacement if required.
ACCESSORIES
Only approved accessories may be used with the device. Failure to do so may result in damaged to
the device, property damage or personal injury or death.
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EMERGENCY CALLS
The ability to make an Emergency Call with a missing, invalid or locked SIM is Network dependent
and may not be supported
ESD
To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly
grounded before touching any user interface ports: USB, SIM or Power.
HANDLING
Due to the nature of the tilting antenna, avoid putting your hand or any object between the housing
and the antenna.
CARE & MAINTENANCE
Your Thuraya WE is a state-of-the-art satellite communications device designed for portable use in a
wide range of operating conditions and locations. Always handle with care.
Recommendations for proper handling:
• The Thuraya WE antenna may be tilted up to 90 degrees to point to Thuraya satellite. Extending the
antenna beyond 180 degrees would likely damage the hinge or electrical connections within.
• The front cover protects the USB and DC connectors. When not in use, it is recommended to put the
cover back in place. Ensure that the connector is free from any foreign matter.
• The SIM cover must be firmly closed at all times to meet the IP54 rating. Avoid exposure to liquid or
moisture as it can damage the internal electronic circuits.
• For uninterrupted use, avoid using the Thuraya WE beyond its specified operating temperature (refer to
Product Specifications).
• Only use the provided AC plug pack with the device. Damage caused by unapproved accessory may
void warranty.
Battery Recommendations:
• To maximize the life of the battery, avoid use in high or low temperature environments, outside the
operating temperatures.
• Another way to keep the battery healthy, avoid completely discharging the battery. Leaving it partially
charged, is good practice.
• If storing the device away for more than 1 month, ensure that the battery is charged between 30% -
50%. Make sure to store the device in a cool, dry place.
• Do not charge below freezing. The battery will only charge within the battery charging temperature (0
o
C
and 40oC)
• Keep the device cool whenever possible. Move it away from heat-generating environments.
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GETTING STARTED
DEVICE OVERVIEW
BOX CONTENTS
Thuraya WE (device)
SIM card adapters
User Manual
AC plug pack (includes four
international adapters)
External Power
The Thuraya WE should only be powered by the supplied AC plug pack.
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PRODUCT SETUP
CHARGE THE DEVICE / POWER INDICATIONS
The Thuraya WE partially charged, when shipped. Prior to initial use, it is required to charge the
Thuraya WE for at least 3 hours. To charge the device for the first time:
1. Fit the AC plug pins for in your region to the world to the plug pack.
2. Open the front cover and plug the DC cable to the Thuraya WE. With a gentle push, turn the
lock ring clockwise to ensure a waterproof seal. See photo below.
3. The Thuraya WE will begin charging whenever the DC plug pack is connected. The four
battery level indicators will show the charge state of the battery.
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INSERT THE SIM
The Thuraya WE can readily accept a standard size SIM. Adapters are provided for a Micro or Nano
sized SIMs.
Insert SIM card with contacts facing up, as pictured below. Push the SIM card in to lock. To Eject,
push the SIM card in again.
Insert the SIM card with
the contacts facing up.
Push the card in until it
‘clicks’ into position
When completely inserted,
the SIM card sits recessed
as seen above
Removal:
Push the SIM card and it
will be ejected as seen
above.
Return the SIM cover to its closed position to protect it from liquid spills and dust.
NOTE: Slow flashing red LED will be accompanied with a short tone to indicate dropping below 10%.
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TURNING THE DEVICE ON
To turn the Thuraya WE on, press the power button for 3 seconds or until you hear a beep. A steady
green power LED means the device is ready for use.
To check the battery charge level, press the power button for 1 second.
TURNING THE DEVICE OFF
Press the Power button for 3 seconds until you hear a single beep. Flip the antenna back to its
closed position for safekeeping.
RESTARTING THE DEVICE
Hold down the Power button for greater than 8sec and the device will restart.
SERVICE MODES
Upon turning on the Thuraya WE device, by default it will attempt to connect to the satellite
network.
Users have the option to switch between Satellite and Cellular networks.
Important! Only certain functionalities are available on a particular mode.
The Thuraya WE will enable users to select one of the following modes:
1) SATELLITE MODE
Voice (default mode): Allows users to make/receive satellite voice call and SMS using
their smart devices running the Thuraya WE APP.
Data: Allows users to access the internet via Satellite network using Wi-Fi connected
smart device or a computer.
2) CELLULAR MODE
Data: Allows users to access and the internet via cellular 3G or 4G/LTE using Wi-Fi
connected smart devices.
Allows users to send and receive SMS messages using their smart devices running the
Thuraya WE APP.
Note:
1. Only one mode can operate at a time.
2. Data usage counter may be used as a guide but is not an accurate representation of
the actual usage.
3. In Cellular mode, additional network selection options can be configured by tapping
the network registration area in the dashboard
Commented [FS2]: After the Phone/App set up, the next
step should be selecting a Service mode.
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Mode Switching:
A user can switch between Satellite and Cellular mode manually. Switching modes may interfere
with active services. Switching between modes may take up to 3 minutes. Icons and status
messages will indicate the progress of the transition.
Smart (Auto) Switching:
When enabled, the Thuraya WE will always choose the best available service (either satellite or cellular
network) on every power on or restart depending on the type of service the SIM supports.
SATELLITE MODE
Satellite mode includes two sub modes “Voice” mode (default) and “Data” mode.
In Voice mode, the users can place phone calls as well as send SMS’s. Only a single phone call can be
made at any given time.
Switching to Data mode only allows the users to access the Internet.
Take the Thuraya WE outdoors. Make sure the antenna has a clear and unobstructed view of the sky
in a region serviced by the Thuraya network. Refer to image below for the Thuraya satellite coverage
map.
Pointing to the Satellite
The Satellite Antenna Pointing Assistance (S.A.P.A .), can be used to guide the user to point the
device to the satellite.
The Thuraya WE will emit a tone indicating signal strength. The higher the pitch/more continuous
the beep, the better the signal strength.
A visual guide (S.A.P.A. bar) is also available on the APP and Web Portal to show the signal strength
while pointing to the satellite.
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