Thuraya ThurayaDSL User Manual

User Manual

ThurayaDSL

Satellite IP Modem

Revision C

Copyright 2005 Hughes Network Systems, LLC.

All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC., 11717 Exploration Lane,
Germantown, Maryland 20876.

Hughes Network Systems, LLC., has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC., shall not be
liable for errors contained herein. The information in this document is subject to change
without notice. Hughes Network Systems, LLC. makes no warranty of any kind with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.

Trademarks

All trademarks, marks, names, or product names referenced in this publication are the property
of their respective owners, and Hughes Network Systems, LLC. neither endorses nor
otherwise sponsors any such products or services referred to herein.

HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC.
THURAYA trademark is the sole and exclusive property of Thuraya Satellite

Telecommunications Company.

Safety Information

For your safety and protection, read this entire user manual before you attempt to
use ThurayaDSL Satellite IP Modem. In particular, read this safety section carefully.
Keep this safety information where you can refer to if necessary.

Warning Symbols Used in this Manual

This section introduces the various types of warnings used in this document to alert
you to possible safety hazards.

WARNING

Potential radio frequency (RF) hazard. Where you see this alert
symbol and WARNING heading, strictly follow the warning
instructions to avoid injury to eyes or other personal injury.

WARNING

Where you see this alert symbol and WARNING heading, strictly
follow the warning instructions to avoid personal injury.

DANGER

Electric shock hazard: Where you see this alert symbol and
DANGER heading, strictly follow the warning instructions to avoid
electric shock injury or death.

Warnings for ThurayaDSL

Do not stand in front of the Antenna.

This device emits radio frequency energy when in the transmit mode. To
avoid injury, do not place head or other body parts in front of the
satellite antenna when system is operational. Maintain a distance of one
meter away from the front of ThurayaDSL’s antenna.

Properly ground the Antenna

Failure to properly ground the optional external antenna may result in
severe personal injury or death. Do not attempt to ground the optional
external antenna unless you have the skills to do so in accordance with
local electrical codes.

ThurayaDSL Satellite IP Modem User Manual i

Do not operate during Electrical Storms

Operation of ThurayaDSL during electrical storms may result in severe
personal injury or death. Disconnect ThurayaDSL from computer and
store unit indoors if lightning is anticipated in the area of operation.

General

Handle your ThurayaDSL with care. The enclosure is weather resistant
per IEC 60529 IP 54; however, do not submerge the unit or expose it to
severe rainstorms. Avoid exposing your ThurayaDSL to extreme hot or
cold temperatures. The operating temperature range of ThurayaDSL is ­10ºC to +55ºC.

Avoid placing your ThurayaDSL close to cigarettes, open flames or any
source of heat.

Changes or modifications to ThurayaDSL not expressly approved by
Hughes Network Systems could void your authority to operate this
equipment.

Use a soft damp cloth only to clean your ThurayaDSL.
To avoid impaired ThurayaDSL performance, please ensure your

ThurayaDSL’s antenna is not damaged or covered with foreign material
like paint or labelling.

When inserting the SIM, do not bend the SIM or damage the contacts in
any way. When connecting the interface cables, do not use excessive
force.

In the vicinity of blasting work and in explosive environments

Never use ThurayaDSL where blasting work is in progress. Observe all
restrictions and follow any regulations or rules. Areas with a potentially
explosive environment are often, but not always, clearly marked. Do not
use ThurayaDSL while at a petrol filling station. Do not use near fuel or
chemicals.

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Qualified service

Do not attempt to disassemble your ThurayaDSL. ThurayaDSL does not
contain consumer-serviceable components. Only qualified service
personnel may install or repair equipment.

Batteries and accessories

Use approved batteries (HNS P/N 3003082-0002) and accessories only.
Use of non-approved accessories may result in loss of performance,
damage to ThurayaDSL, fire, electric shock or injury.

AC Mains power adapter (HNS P/N 3003612-0001) is for indoor use o n ly.
It has an indoor operating temperature range of -10ºC to +55ºC and
provides an output voltage of 12 VDC.

The storage capability of the battery decreases when operated below ­10ºC. If the battery is charged at too high a temperature, the battery lig ht
will flash red.

Connecting devices

Never connect incompatible products. When connecting ThurayaDSL to
any other device, read the device’s User Manual for detailed safety
instructions.

Pacemakers

The various brands and models of cardiac pacemakers available exhibit a
wide range of immunity levels to radio signals. Therefore, people who
wear a cardiac pacemaker and who want to use a Satellite IP Modem
should seek the advice of their cardiologist. If, as a pacemaker user, you
are still concerned about interaction with ThurayaDSL, we suggest you
follow these guidelines:

• Maintain a distance of 15 cm between ThurayaDSL and your

pacemaker;

• Maintain a distance of one meter away from the front of

ThurayaDSL’s antenna;

• Refer to your pacemaker product literature for information on

your particular device.

If you have any reason to suspect that interference is taking place, turn off
your ThurayaDSL immediately!

ThurayaDSL Satellite IP Modem User Manual iii

Hearing aids

Most new models of hearing aids are immune to radio frequency
interference from Satellite IP Modems that are more than 2 metres
away. Many types of older hearing aids may be susceptible to
interference, making it very difficult to use them near a Satellite IP
Modem. Should interference be experienced, maintain additional
separation between you and ThurayaDSL.

iv ThurayaDSL Satellite IP Modem User Manual

Contents

SAFETY INFORMATION...............................................................................I

WARNING SYMBOLS USED IN THIS MANUAL........................................................................I

WARNINGS FOR THURAYADSL.............................................................................................I

CONTENTS.....................................................................................................V

INTRODUCTION........................................................................................... 1

COVERAGE...............................................................................................................................1

FIRST TIME SET-UP ...................................................................................... 2

UNPACKING ............................................................................................................................2

MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION..................................3

First Time Set-up Overview............................................................................................................4

Step 1: Unpack ThurayaDSL........................................................................................................4

Step 2: Unpack ThurayaDSL – Power.......................................................................................5

Step 3: Obtain Initial GPS Fix for ThurayaDSL........................................................................6

Step 4: Connect ThurayaDSL Using Ethernet..........................................................................7

Step 5: Rough Pointing to Satellite..............................................................................................8

Step 6: Fine Pointing to the Satellite........................................................................................ 11

Step 7: Exit Pointing Mode.........................................................................................................13

QUICK REFERENCE.................................................................................... 14

GLOBAL POSITIONING SYSTEM OPERATION......................................................................14

Stored GPS Location..................................................................................................................... 14

ANTENNA POINTING............................................................................................................15

CONTROLS AND INDICATORS.............................................................................................16

Power Light......................................................................................................................................16

Exit Pointing Button...................................................................................................................... 17

Pointing Mode Lights.................................................................................................................... 17

Battery Light...................................................................................................................................17

ThurayaDSL Antenna Protractor............................................................................................... 18

Compass..........................................................................................................................................18

MMI SCREENS........................................................................................................................19

Pointing Screen............................................................................................................................... 19

Home Screen.................................................................................................................................. 20

Properties Screen........................................................................................................................... 22

Restore Factory Defaults............................................................................................................. 22

Statistics Screen............................................................................................................................. 22

Status Screen.................................................................................................................................. 24

ThurayaDSL Satellite IP Modem User Manual v

Settings Screens............................................................................................................................. 25

Network Settings Screen............................................................................................................. 25

Security Management Screen....................................................................................................26

Login Settings Screen................................................................................................................... 28

Advanced Settings Screen...........................................................................................................28

UPGRADE THURAYADSL.....................................................................................................30

Upgrading Software...................................................................................................................... 30

TROUBLESHOOTING ................................................................................ 30

GENERAL TROUBLESHOOTING............................................................................................31

FAULT CODES........................................................................................................................36

GLOSSARY.................................................................................................... 45

INDEX............................................................................................................ 47

vi ThurayaDSL Satellite IP Modem User Manual

Introduction

Your ThurayaDSL is a Satellite IP Modem that provides portable, high-speed data
communications via satellite. Using “Always On” technology, you can remain
connected to the Internet while only sending or receiving the data that you need at
speeds of up to 144kbits/s, just as if you were sitting at your office desk. ThurayaDSL
works with your computer using an Ethernet connection. While ThurayaDSL
operates very similar to other data modems that you may be familiar with, there are a
few important operating differences to note. Please read this user manual carefully to
understand all the aspects of operating your ThurayaDSL.

Coverage

THURAYA Coverage Area

The coverage map shows THURAYA coverage area and indicates the general
direction of the satellite relative to your position on the ground. Note that the actual
ability to get ThurayaDSL service in this coverage area is dependent upon a variety of
factors, including licensing conditions, and the figure does not represent a guarantee
of service in any particular location (contact your Service Provider for the latest
information on service coverage).

ThurayaDSL Satellite IP Modem User Manual

1

First Time Set-Up

This section guides you through the process of setting up and configuring your
ThurayaDSL for the first time. The steps presented should be followed in the order
given. When you are finished, your computer and ThurayaDSL will both be set up and
ready to use.

ThurayaDSL Satellite IP Modem

Unpacking

Unpack the ThurayaDSL and accessory box items.

! ThurayaDSL Satellite IP Modem
! AC Mains Power Adapter and cable (100 – 240 VAC)
! Rechargeable Lithium Ion Battery pack
! Ethernet cable (do not use cross-over cable)
! User Manual (this document)
! Tie-down Clips

Your Service Provider will supply a Subscriber Identification Module (SIM) as shown
on page 4.

2 ThurayaDSL Satellite IP Modem User Manual

Minimum System Requirements and Software
Installation

" You must have a desktop or laptop Personal Computer (PC) running one of the
following supported operating systems:

®

! Windows
! Windows 98 second edition
! Windows 2000
! Windows ME
! Windows XP
! Macintosh OS X v10.1 or later

" The computer must have one of the following supported Internet browsers.

! Microsoft Internet Explorer version 5.5 or later. Java Runtime

Environment (JRE) 1.3.1 or later must be i nst alled

! Netscape Communicator version 7.0 or later. Java must be active.
! Macintosh Safari 1.0 or later.
! Mozilla Firefox 1.0 or later.

" Your PC must support an Ethernet interface.

"

Note

NT 4.0 (service pack 3)

You must verify that the proxy server settings in your browser are
disabled. For Microsoft Internet Explorer, select Tools / Internet
Options / Connections / LAN Settings and uncheck the box labeled
‘Use a proxy server for your LAN’. For Netscape or Firefox, go to
Advanced Preferences and select ‘Direct connection to the Internet’.
For Safari, select System Preferences / Network / Built-in Ethernet /
Proxies and uncheck the box labelled ‘Web Proxy (HTTP).’ When
complete please close your browser.

DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX
ON RETURN TO YOUR OTHER INTERNET CONNECTION.

ThurayaDSL Satellite IP Modem User Manual

3

First Time Set-up Overview

There are 7 basic steps to getting your ThurayaDSL up and running:

! Step 1: Unpack ThurayaDSL
! Step 2: Unpack ThurayaDSL – Power
! Step 3: Obtain Initial GPS Fix for ThurayaDSL
! Step 4: Connect Using Ethernet
! Step 5: Rough Pointing to Satellite
! Step 6: Fine Pointing to the Satellite
! Step 7: Exit Pointing Mode

Step 1: Unpack ThurayaDSL

Unpack the ThurayaDSL and accessories. Battery, AC mains power adapter, and
Ethernet cable are included with the ThurayaDSL.

Your service provider will have provided you with a SIM card.
Insert SIM provided by your Service Provider in SIM holder

and then insert the SIM holder as shown below.

4 ThurayaDSL Satellite IP Modem User Manual

Step 2: Unpack ThurayaDSL – Power

1. Insert Battery after the SIM has been installed.

2. Plug in Power cable and charge the battery for 3 hours.

ThurayaDSL Satellite IP Modem User Manual

5

Step 3: Obtain Initial GPS Fix for ThurayaDSL

The rest of the First Time Set-up section assumes that Antenna

"

Note

1. Place ThurayaDSL outside on a flat surface with a clear view of the sky.

2. Power up ThurayaDSL by pressing the Power button.

Pointing is enabled. See the section titled Advanced Settings Screen
to configure the terminal to point at powerup.

3. ThurayaDSL is now attempting to locate itself using GPS. This may take up to five
minutes. It is important that ThurayaDSL is placed away from buildings, trees and
other obstacles that might block a clear view of the sky.

For optimum GPS signal reception, make sure ThurayaDSL is

"

Note

positioned in a roughly horizontal placement with the lid closed.
Since GPS receivers must “see” a large part of the sky without
obstructions from buildings, mountains or trees, it may be necessary
to take your ThurayaDSL out to a clear space to obtain a new GPS
location. It may be possible to obtain a new GPS location in a less
favorable circumstance, but the time to completion may be longer.

6 ThurayaDSL Satellite IP Modem User Manual

Wait – Power light alternating

red / amber

When the power light changes from a red/amber flash to an amber/green flash,
proceed to the next step. If the power light is solid green or flashing green,
ThurayaDSL is not in antenna pointing mode. Turn ThurayaDSL off and then turn it
back on.

Proceed – Power light

alternating green / amber

Step 4: Connect ThurayaDSL Using Ethernet

1. Connect the Ethernet cable to your laptop’s network interface and insert the
other end of the connector into the ThurayaDSL. Note: Any CAT 5 Ethernet
cable can be used to connect the laptop and ThurayaDSL as long as it is less
than100 meters in length.

ThurayaDSL Satellite IP Modem User Manual

7

Step 5: Rough Pointing to Satellite

1. ThurayaDSL is controlled through a web browser interface. To activate the MMI
(ThurayaDSL’s user interface), open the ‘Internet Explorer or Netscape browser
on your laptop. Enter http://192.168.128.100

in the browser URL address field.

URL address field

You may want to store this URL in your “Favorites” folder in your

"

Note

2. If you have PIN security enabled on your SIM, you will be prompted to enter
your PIN before proceeding.

"

Note

browser.

IMPORTANT: Before accessing the MMI, you must verify that the
proxy server settings in your browser are disabled. For Microsoft
Internet Explorer, go to LAN Settings under the Connections tab and
uncheck the box next to ‘Use a proxy server for your LAN’. F o r
Netscape, go to Advanced Preferences and select ‘Direct connection to
the Internet.’
DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON
RETURN TO YOUR OTHER INTERNET CONNECTION.

You must have a valid GPS location for the compass direction and
Antenna Angle to be displayed. If the GPS is not valid, go back to step 3
and allow ThurayaDSL to obtain a GPS fix.

8 ThurayaDSL Satellite IP Modem User Manual