Thuraya SatSleeve User Manual

ENGLISH

BAHASA INDONESIA

Certification/Compliance/Warranty

Limitation of Liability

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ESPAÑOL

ITALIANO

РУССКИЙ

FRANÇAIS

한국어

中國語

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Parts Description

No. Parts Description

1 Power On/Off button

2 Status indicator LED

3 Earpiece

4 Loud speaker

5 Wi-Fi button

6 Charger jack

7 Antenna

8 Microphone for hands-free calling

9 SIM card holder

10 Micro USB jack

11 Adaptor lock

12 Earphone jack

13 Microphone

User Guide | ENGLISH

2

Preparation

The Thuraya unit uses satellite communications which
requires direct line of sight to a Thuraya satellite. To
achieve the best connection, please note the following:

• High buildings, tall trees and mountains may
obstruct the line of sight with the satellite.

• In order to connect to the satellite network, the
satellite unit needs to receive the GPS location

data rst. This may take several minutes if the

product is used in a new location.

• Always keep the antenna fully extended when
using the satellite unit.

Getting Started

Installing the Application

In order to use the satellite unit with your smartphone,
you need to download the Thuraya SatSleeve Hotspot
App for free from the App Store or Google Play and
install the application on your smartphone.

Inserting the SIM Card

A SIM card is required to connect to the Thuraya
satellite network. Make sure to insert the SIM card
before inserting the battery and turning on the
satellite unit.

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Inserting the Battery

Remove the battery cover by pushing it downward
(1) and sliding it down (2).

Insert the battery from the top end rst. Once the

battery is in place, reinstall the battery cover.

CAUTION

RISK OF EXPLOSION IF BATTERY IS REPLACED BY
AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.

Turning On the satellite unit

Press and hold the power button down for about 2
seconds to power on the unit. The blue LEDs will
blink and you will hear a beeping sound. The unit is
now ready to connect with your smartphone.

To turn the unit off, press and hold the power button
down for about 2 seconds until all of the red LEDs

are ashing and you hear a beeping sound.

User Guide | ENGLISH

4

How to use

To enable satellite mode on your smartphone, you
will need to connect it with the satellite unit via
Wi-Fi:

1 On your smartphone go to Settings > Wi-Fi >

On to activate Wi-Fi

2 Select e.g. SAT0000000 from the network list

to connect your phone to the satellite unit (the
default password is 12345678).

3 Open the SatSleeve Hotspot application.

Overview of Home Screen

Contacts Tab
Messages Tab
More Options

Network Name
Location Information

Battery Status
Call Divert
GmPRS initiated
GmPRS active

Earphone connected

Info Message

SMS Full
Missed Call

SAT

Roaming

Signal Strength

Weak signal. Point

antenna towards satellite

HPA Strength

Receiving GPS-x

In Use

Mute On

Ciphering Off

SMS

Voice Mail

Phone Tab

Home Tab

Making a Call in Satellite Mode

On the Phone tab you can enter a phone number
directly, or select a phone number from your
smartphone contacts.

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SOS Call without smartphone

The satellite unit allows you to make and receive a
call even if you don’t have the smartphone with you.
The SOS Call button is located between the main
unit and the docking adaptor.

Setting an SOS Number

1 Select More at the

bottom of the screen.

2 Tap Call > SOS number.

3 Enter a phone number

you would like to set as
emergency number.

4 Tap Done.

NOTE

If there is no emergency number stored, the SOS
button will route the call to an emergency service
(not available in all countries) as long as a SIM card
is inserted.

User Guide | ENGLISH

6

Sending a Message

1 Tap the Messages tab.

2 Enter a phone number or select the phone

number from your contacts.

3 Enter the message.

4 Tap Send.

Managing Contacts

When using the Thuraya SatSleeve Hotspot
application, you have access to all of your contacts
on your smartphone. If you create a new contact in
the App the contact will be saved on your phone.

Creating a Contact

1 Tap Contacts at the bottom of the screen.

2 Tap +.

3 Enter the related information and tap Done.

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How to Use Satellite Data on your

smartphone

You can use emails, instant messaging, social
media and smartphone apps over satellite on your
smartphone by switching on Satellite Data on the
SatSleeve Hotspot App.

1 Tap More.

2 Tap Satellite Data

3 Tap On to activate satellite data
4 If the MAC address eld is empty, go to the

eld and tap My MAC address. Alternatively,
if you want to use the satellite data connection
on a device other than your smartphone, you
can choose the radio button ‘Other device’ and

manually ll in the MAC address of that device.

5 You are now ready to use data in satellite mode.

User Guide | ENGLISH

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Settings

Tools

You can activate satellite data and change SSID,
password and Wi-Fi network security method.
The GPS function allows you to view your current
coordinates and send them by SMS.

Phone Settings

Adjust the settings for Calls, Messages, and
Sounds.

Network Settings

Select network options and network priorities.

Advanced

You can activate and change PIN codes, Barring
code and set a Closed User Group. You can check
the device information including IMEI Number, App

version and rmware version. Factory reset will

restore the default settings.

Charging the Battery

Connect the charger to the bottom left side of the
satellite unit.

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Optional: Connecting to a PC or

laptop

You can also use Internet and email over satellite on
your laptop or PC by connecting to it with the USB
data cable.

Installing the USB driver

1 Download the USB driver from the Thuraya

website (www.thuraya.com/support).

2 Install the driver on your PC or laptop.
3 Turn on the satellite unit and connect it to the PC

or laptop with the USB cable.

Installing the modem on PC/laptop

1 Select Start > Settings > Control Panel >

System > Hardware > Device Manager.

2 Check the USB serial port of the SatSleeve (e.g.

COM40).

3 Select Start > Settings > Control Panel >

Phone and Modem.

4 Select the Modems tab and press Add.

5 Check the box “Don’t detect my modem; I will

select it from a list.” and press Next.

6 Select and press Standard 56000 bps Modem

and press Next.

7 Select the USB serial port that you previously

checked in step 2 and press Next.

8 When the modem installation is completed,

press Next.

Creating a dial-up connection

1 Select Start > Settings > Control Panel >

Network and Sharing Center.

2 Select and press Set up a new connection or

network.

3 Select and press Set up dial-up connection

and then Next.

4 Enter *99# on the Dial-up phone number

eld. You do not need to enter user name and

password.

5 Input connection name and press Connect.
6 Use the Internet with the newly created dial-up

connection.

User Guide | ENGLISH

10

Troubleshooting

Problem Solution

Unable to make/
receive calls.

Fully extend the antenna and check if

you have sufcient network coverage.

Please refer to page 2.

Unable to hear
ringtones.

Is the SatSleeve Hotspot application
active?
In case the application is not active,
there will be a vibration alert for
incoming calls or messages.

The battery
doesn’t charge.

Check if the charger is rmly connected

to the unit.

Phone shows
Emergency Only.

Check if the SIM card is dirty or
damaged.
Your SIM card must be active. If you
are abroad, roaming service must be
enabled when using a non-Thuraya
SIM card.

No Network

Please ensure the line of sight to
the satellite is not obstructed by high
buildings, trees, and mountains.

Problem Solution

Calls in satellite
mode are dropped
when there is an
incoming GSM or
3G call.

The App is designed to prioritize GSM
or 3G calls. Therefore, when a GSM
or 3G call is received while a satellite
call is ongoing, the satellite call will be
dropped.

Cannot connect to
the smartphone.

Check if the Wi-Fi password in the App
and your phone match.

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THIS DEVICE MEETS INTERNATIONAL GUIDELINES
FOR EXPOSURE TO RADIO WAVES

Your wireless SatSleeve phone is a radio transmitter and
receiver. It is designed and manufactured not to exceed the
limits for exposure to radio frequency (RF) recommended
by international guidelines (ICNIRP). These limits are part of
comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines include
a substantial safety margin designed to assure the safety
of all persons, regardless of age and health. The exposure
guidelines for mobile devices employ a unit of measurement

known as the Specic Absorption Rate or SAR. The SAR

limit stated in the ICNIRP guidelines is 2.0 watts/kilogram (W/

kg) averaged over ten grams of tissue. Tests for SAR are

conducted using standard operating positions with the device

transmitting at its highest certied power level in all tested
frequency bands. The actual SAR level of an operating device

can be below the maximum value because the device is
designed to use only the power required to reach the network.
That amount changes depending on a number of factors such
as how close you are to a network base station. The highest

SAR value under the ICNIRP guidelines for use of the device

at the ear is 1.870W/kg which was below the limit of 2.0 mW/g
into a 10g averaging mass. Use of device accessories and

enhancements may result in different SAR values. SAR

values may vary depending on national reporting and

testing requirements and the network band. Additional SAR

information may be provided under product information at

www.apsi.co.kr. Although not intended to support operations

when body-worn (in this position the phone cannot properly
receive and transmit the satellite signal therefore in this mode
of operation is not practical) the use of bodyworn accessories
is limited to belt-clips, holsters, or similar accessories that
have no metallic component in the assembly and which
provide at least 1cm separation between the device, including

its antenna, and your body.

CAUTION

This equipment generates or uses radio frequency energy.

Changes or modications to this equipment may cause
harmful interference unless the modications are expressly

approved in the instruction manual.The user could lose
the authority to operate this equipment if an unauthorized

change or modication is made.

RoHS

This product is in compliance with EU RoHS Directives and
manufactured using lead-free solder paste and parts.

 Certicationinformation(SAR)

2

This Limited Warranty is provided to the original end-user

purchaser (the ‘Buyer’) of any new Thuraya SatSleeve and

SatSleeve Hotspot Satellite Handheld Phone. This Limited
Warranty is non-transferable.

WarrantyCoverageandService

Thuraya warrants all new Thuraya SatSleeve and SatSleeve
Hotspot Satellite Handheld Phones (the ‘Product’) under
normal use and wear to be free from defects in material and
workmanship for a period of one (1) year from the date of
purchase by the original Buyer (the ‘

WarrantyPeriod’). If,

under normal use and wear, the Product becomes defective

in materials or workmanship and is returned at Buyer’s
expense to a Thuraya Authorized Service Center during the

Warranty Period, the Product will be repaired or replaced,

at Thuraya’ sole and exclusive option, and at no charge to

Buyer. Buyer will be required to provide reasonable proof of
date of purchase. Reconditioned replacement components,
parts, units or materials may be used if the Product is repaired
or replaced. Costs incurred in the removal, de-installation or
reinstallation of the Product are not covered.

THIS LIMITED WARRANTY DOES NOT COVER AND
THURAYA WILL NOT BE RESPONSIBLE FOR THE
FOLLOWING:

This Limited Warranty will be void in its entirety if the Product
is serviced by anyone other than Thuraya or a Thuraya

Authorized Service Centre. Buyer’s sole and exclusive remedy

shall be the repair or replacement of the defective product, as

specically described above. Thuraya neither assumes nor
authorizes any Authorized Service Centre or any other person

or entity to assume any other obligation or liability beyond that
which is provided for in this Limited Warranty. This Limited
Warranty is conditioned upon proper use of the Product and

does not cover the following:

● products or accessory equipment not manufactured or

provided by Thuraya

● failures or defects caused by misuse, abuse, accident,

alteration, dampness, sand, unusual physical, electrical or
electromechanical stress or neglect

● unauthorized installation, removal or repair

● failure to follow instructions

● re, ood or other nature caused accidents

● spills of food or liquids; moisture

● normal wear and tear

● scratches, dents and cosmetic damage

● improper installation, maintenance or improper storage

● operation or repair; performance of the Product when

used in combination with other products or equipment not
manufactured or provided by Thuraya

● payments for labor or service to representatives or service

centers not authorized by Thuraya.

This

limited Warranty of the Product does not cover the
operation, availability, coverage, range or grade of service
provided by the satellite systems.”

LIMITED WARRANTY

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“THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER EXPRESSED, IMPLIED OR
STATUTORY, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THURAYA
SHALL NOT BE LIABLE FOR DAMAGES IN EXCESS
OF THE PURCHASE PRICE OF THE PRODUCT,
LESS REASONABLE AMOUNT FOR USE AND WEAR,
OR FOR ANY INCIDENTAL, SPECIAL, PUNITIVE
OR CONSEQUENTIAL DAMAGES OF ANY NATURE
WHATSOEVER, OR FOR ANY DELAYS, LOSS OF
USE, TIME, PROFITS, REVENUE OR SAVINGS, ANY
COMMERCIAL LOSS, INCONVENIENCE, MILEAGE,
DAMAGE TO BUYER’S OR TO OTHER PERSON’S VEHICLE
OR ANY OTHER PROPERTY, ARISING FROM THE USE OR
INABILITY TO USE THE PRODUCT, OR OTHERWISE FOR
ANY FAILURE TO PERFORM.

All liability and obligations of Thuraya under this Limited

Warranty shall terminate upon the expiration of the applicable
Warranty Period provided herein. This Limited Warranty sets
forth the entire responsibility of Thuraya with respect to the
Product. There are no other liabilities of Thuraya arising from
the sale of the Product whether based on warranty, contract,
negligence or other theories of liability. No employee, agent,
dealer, representative, distributor, service partner or reseller
is authorized to modify or extend this Limited Warranty or
to make binding representations, whether in advertising,
presentations or otherwise, in the name and/or on behalf of

Thuraya regarding the Product or this Limited Warranty. In
no event shall Thuraya liability exceed the cost of correcting
defects as provided herein.

This Limited Warranty gives specic legal rights to Buyer,

and Buyer also may have other rights which may vary from
jurisdiction to jurisdiction, as this Limited Warranty does not

affect the Buyer’s legal rights under the relevant applicable

national laws in respect of the sale of consumer goods or the

Buyer’s rights vis-a-vis the retail seller/dealer of the Product.”

Asia Pacic Satellite communications Inc (APSI),

a company duly incorporated and validly existing
under the laws of South Korea, hereby declares
that the Product is in compliance with the essential
requirements and other relevant provisions

of Directive 1999/5/EC, Directive 2013/35/EC
and EU RoHS Directives, as well as any other applicable
regulations, including but not limited to those related to (i)
telecommunications terminal equipment; (ii) use of hazardous
substances in electrical and electronic equipment; and (iii)

safety requirements in respect of electromagnetic elds which
are in force in the countries listed in the Appendix A of the

warranty service program for the Product at the moment this
Limited Warranty is issued. In addition, the Product complies

with international standards and specications (among others,
the CE marking and the ITU GMPCS MoU mark).

The crossed-out wheeled bin means that within the European
Union the product must be taken to separate collection at
the product end-of-life. Do not dispose of these products as

1177

0984

 LimitationofLiability

4

unsorted municipal waste.

THURAYA trademark is the sole and exclusive property of

Thuraya Telecommunications Company.

Copyright © 2015 Thuraya Telecommunications Company. All

rights reserved.

This manual is published by Thuraya Telecommunications
Company without any warranty. Thuraya Telecommunications
Company reserves the right to make changes and
improvements to any of the products described in this manual
without prior notice.

No reproduction in whole or in part allowed without Thuraya’s

prior written approval.

If any part of this Limited Warranty is held to be illegal or
unenforceable, such partial illegality or unenforceability shall
not affect the enforceability of the remainder of the limited
warranty.

Printed in Korea.