3 Customer Services, Hutchison 3G UK Ltd,
PO Box 333, Glasgow, G2 9AG United Kingdom.
three.co.uk
All rights in this publication are reserved and
no part may be reproduced without the prior
written permission of the publisher.
© 2005 Hutchison 3G UK Limited. A Hutchison
Whampoa company.
Compal Electronics, Inc. is the manufacturer of
the Pupillo UMTS U110 and has provided the
information on its features and use set out in
this user guide.
The provision of any products and services by
Hutchison 3G UK Limited is subject to 3’s
customer terms (available at three.co.uk).
Designed by Dutton Merrifield Ltd, Bristol.
This publication is printed on fully recyclable
paper. DM05526 Nov05
Pupillo
User Guide
Mobile Video Eye
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Get started 2
What is it? 2
How to insert your USIM card 3
Getting to know your Pupillo 4
Charge the battery 6
General functions
7
Battery and network signal indicators 7
Get the right angle 8
Switch the camera on 9
Activate the service 10
Add more users 11
Managing your Pupillo 12
Accessories 16
Important safety information 22
General precautions 22
Battery and adaptor precautions 22
Third party equipment 23
Repair precaution 23
Declaration of conformity 24
Caring for the environment 24
Glossary 25
Table of Contents
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What is it?
Pupillo is the first 3G mobile video camera
that allows you to keep an eye on what’s
important to you. So you don’t need to be in
two places at once to know what’s going on.
It is totally portable and can see in the dark
too. It works within the 3 video service area.
Get started
Get started
Move the power
switch to on with
a paper clip.
Push the USIM lock
to secure the USIM
as indicated.
How to insert your USIM card and switch the battery on / off
Remove the USIM card
cover at the base of
the Pupillo.
Move the USIM card
holder to the right (a)
insert the USIM card
(b) then move the
USIM card holder back
to the left to lock it.
USIM card
(a)
(b)
(1) (2)
(3) (4)
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Get started
Get started
Camera switch: rotate the
camera lens upwards to
switch on the Pupillo
Camera
Microphone
Battery
indicator
Network signal
Indicator
Plastic cover
Reset button
Holder hole: to fix the
Pupillo using the mount
kit provided in the box
Buzzer
Battery lock
Antenna
Getting to know your Pupillo
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Get started
General functions
Charge the battery
You’ll need to charge the battery for at least 3 hours. The battery signal indicator will turn green when it’s
charged. When the battery signal indicator starts flashing red, you’ll need to recharge the battery.
VERY LOW
LOW
MEDIUM
FULL
RED
RED
YELLOW
GREEN
High speed blinking (one blink per second)
Low speed blinking (one blink per 3 seconds)
Low speed blinking (one blink per 3 seconds)
No blinking
Battery indicator lights
Note: Please do not
remove the USIM
card from the Pupillo
when the charger is
connected.
In good coverage/
ready to use
During video call
GREEN
GREEN
YELLOW /
No blinking
High speed blinking (one blink per second)
Network signal indicator lights
When the charger is connected to the Pupillo, the status of battery indicator will change from:
■ During a video call to the Pupillo, the call
may be terminated if the battery is very
low (less than 5%).
Battery and network signal indicators
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General functions
General functions
Switch the camera on
■ After the battery has been charged, you need
to rotate the camera lens upwards to activate
the camera.
Switch the camera off
■ To switch the camera off, rotate the camera lens
completely down. You’ll hear a beep to notify
that the camera has been switched off.
■ Both the battery and network signal indicator
lights will switch off.
■ If the charger is connected to the Pupillo,
the battery indicator light will switch on after
Note: All services
provided by the Pupillo
can only be used after
the network signal
indicator light shows
green with no blinking.
Get the right angle
■ In order to avoid over-exposure don’t place the
Pupillo in front of bright light.
■ Rotate the camera lens to the position you want.
■ Ensure the network signal is good.
■ Keep at least 1 metre distance between the
camera and the object you want to see.
■ When mounting your Pupillo to a ceiling
using the kit provided, please use the text
message script on page 14 to reverse the
captured image.
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Activate the service
■ When you video call the Pupillo for the first time:
1. Enter the Pupillo mobile number on your video
mobile and press the video call key
2. Enter the 4 digit PIN code provided with your Pupillo
on your video mobile
3. If the PIN code is correct, you’ll be connected to the
Pupillo. Your mobile number will automatically be
added onto the Pupillo
4. The first video caller user becomes the Pupillo’s
Manager
5. No PIN code will be needed during subsequent calls
General functions
General functions
Note: You can let up to 20 different video
mobile numbers access your Pupillo but not at
the same time.
If the video mobile numbers saved on the
Pupillo reaches 20 it will not save or connect
additional callers.
Please do not hide (suppress) your mobile
video mobile number when you make a video
call to the Pupillo.
Pupillo may not accept calls made from outside
the United Kingdom as the video mobile
number might be suppressed and the Pupillo
will be unable to validate the caller.
Add more users
The Manager can add up to 20 different video
mobile numbers to the Pupillo by text message.
See Adding a specific video mobile number on
page 13 for details.
Alternatively follow these instructions if you are not
the Manager.
1. Enter the Pupillo mobile number on your video
mobile and press the video call key
2. Once connected, enter the 4 digit PIN code on
your video mobile provided by the Manager
3. After the correct PIN has been entered you’ll
be connected to the Pupillo
4. No PIN code will be needed during
subsequent calls
All new users’ video mobile numbers will be
automatically saved by the Pupillo once the correct
PIN code is entered during the first video call.
Note: It is the Manager’s responsibility to safeguard the
PIN. If you transfer the Pupillo to another person, you must
register their name and address with 3 Customer Services.
This helps Customer Services to provide support to the new
Manager if they contact 3.
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Managing access to your Pupillo
■ The first video caller to the Pupillo becomes its
Manager. The manager can add or delete other
video callers’ access to the Pupillo.
■ To add or delete video callers’ access to the
Pupillo, the Manager will need to send a text
message command to the Pupillo.
■ There are 7 different text message commands
that can be used by the Manager. (1) Modifying
the video mobile number saved in the Pupillo,
(2) Changing the Manager’s video mobile
number, (3) Deleting a specific video mobile
number, (4) Deleting all video mobile numbers,
(5) Adding a specific video mobile, (6) Changing
the PIN code, (7) Reversing the image view.
1. Modifying the video mobile number saved
in the Pupillo
■ You can let up to 20 different video mobile
numbers access your Pupillo but not at the
following specific contents:
#modlist*[NUMBER]#[PIN]#
The [NUMBER] should be a digit between
1 and 20.
The [PIN] means the correct 4 digit PIN code.
An example is: #modlist*3#1234#
2. Changing the Manager’s video
mobile number
■ The video mobile number of the Manager can
be changed to a new number by sending a text
message to the Pupillo from the Manager’s
video mobile number.
■ The Manager sends a text message with the
specific contents as:
#changed*[OLDNUMBER]*
[NEWNUMBER]#[PIN]#
The [OLDNUMBER] means the video mobile
number of the current Manager.
The [NEWNUMBER] means the video mobile
number which you want to use as the new
Manager.
The [PIN] means the correct 4 digit PIN code.
An example is:
[OLDNUMBER]=44310101010
[NEWNUMBER]=44310202020
[PIN]=1234
#changed*44310101010*44310202020#1234#
3. Deleting a specific video mobile number
■ A specific video mobile number stored on the
Pupillo can be deleted by sending a text
message to the Pupillo from the Manager’s
video mobile number.
The Manager sends a text message with the
following specific contents:
#del*[NUMBER]#[PIN]#
Note: The [NUMBER] means the video mobile
number of the specific user that you want to delete.
The [PIN] means the correct 4 digit PIN code.
4. Deleting all video mobile numbers
■ The authorised users stored in the Pupillo
can be deleted by sending a text message to the
Pupillo from the Manager’s video mobile number.
The Manager sends a text message with the
following specific contents:
#deluser#[PIN]#
The [PIN] means the correct 4 digit PIN code.
An example is: #deluser#1234#
5. Adding a specific video mobile number
■ A specific video mobile number can be added
to the Pupillo by sending a text message to the
Pupillo from the Manager’s video mobile.
The Manager sends a text message with the
specific contents:
Managing your Pupillo
Managing your Pupillo
Note: After the ‘Deleting Users’ text message has been
received by the Pupillo, all video mobile numbers
saved in the Pupillo will be deleted, except the
Manager’s number.
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The [PIN] means the correct 4 digit PIN code.
An example is: #add*44310101010#1234#
6. Changing the PIN code
■ The PIN code can be changed by sending a text
message to the Pupillo from the Manager’s
video mobile number.
The Manager sends a text message with the
following specific contents:
#pin*[PIN_NEW]#[PIN]#
Notice: The [PIN_NEW] means the 4 digits
which you want to use as the new PIN code.
The [PIN] means the correct 4 digits of the
current PIN code.
An example is: #pin*0987#1234#
7. Reversing the image view
■ The captured image can be reversed by sending
a text message to the Pupillo. For example, if
you want to mount the Pupillo on the ceiling,
you can send the specific text message to
reverse the captured image so it is shown the
right way round.
The Manager sends a text message with the
following specific contents:
#inverso#[PIN]#
The [PIN] means the correct 4 digit PIN code.
An example is: #inverso#1234#
Managing your Pupillo
Managing your Pupillo
#modlist*[NUMBER]#[PIN]#
ex. #modlist*3#1234#
#changed*[OLDNUMBER]*[NEWNUMBER]#[PIN]#
ex. #changed*44310101010*44310202020#1234#
#del*[NUMBER]#[PIN]#
ex. #del*44310101010#1234#
#deluser#[PIN]#
ex. #deluser#1234#
#add*[NUMBER]#[PIN]#
ex. #add*44310101010#1234#
#pin*[PIN_NEW]#[PIN]#
ex. #pin*0987#1234#
#inverso#[PIN]#
ex. #inverso#1234#
Modifying the video mobile
number of saved in the Pupillo
Changing the Manager’s video
mobile number
Deleting a specific video
mobile number
Deleting all video mobile
numbers
Adding a specific video mobile
Changing the PIN code
Reversing the image view
Text message commands
The following table gives an overall view of all supported Manager’s text messages:
Note: The text message commands are NOT case sensitive.
Note: Call 3 Customer Services if you can’t remember
your PIN.
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Accessories
Accessories
Mounting kit
A mounting accessory is included in the box.
This mounting accessory is designed to mount the
Pupillo on a ceiling or wall. After the Pupillo is
mounted, it can be rotated horizontally.
Please follow the steps to attach the mounting kit
to both your Pupillo and ceiling:
Step 1. Attach the
Pupillo to the base
of the mounting kit
Part A
Step 3. Mount Part B to
the wall or ceiling with
three fixing screws
Step 4. Hang the
Pupillo (Part A is
already mounted in
Step 5. Rotate the Pupillo
to adjust the angle, then
screw it tight using the
Step 2. Screw Part A
to the base mould of
the Pupillo
Part B
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Troubleshooting
Troubleshooting
Please check the following before you call
3 Customer Services.
Reboot the Pupillo.
■ You can reboot the Pupillo by pressing the ‘Reset’
button for 5 seconds with a paper clip. However,
the video mobile numbers in the Pupillo will be
deleted, except the Manager’s number.
The network signal indicator light is not shown.
■ Make sure the USIM card has been inserted into
the Pupillo properly.
■ If the USIM card is already inserted and locked
properly, and the network signal indicator is
The network signal indicator light is always
shown in red and blinking.
■ Make sure the USIM card has been inserted into
the Pupillo properly.
■ If the network signal indicator is always shown
in red and blinking, please move the Pupillo
to other locations because the radio signal
may not be good at that specific location.
■ After you change several locations, if the
network signal indicator still shows yellow
or green, please press the ‘Reset’ button for
5 seconds while the camera is switched on
to reboot the Pupillo.
■ After reset, if the Pupillo is still not working
properly, please call 3 Customer Services.
The battery indicator light is shown in red
and blinking.
■ Make sure the charger is connected to the Pupillo
and plugged to a standard wall outlet for at least
■ After the shut down process is performed, if
both the battery and network signal indicator
lights are still shown in red (no blinking),
please call 3 Customer Services.
The Pupillo cannot be switched on by rotating
camera lens upwards.
■ First turn off the Pupillo, remove and re-connect
the charger to the Pupillo. Then try to power on
the Pupillo again. If the charger is not connected
to the Pupillo, fully charge the battery and try
again.
■ If the Pupillo still doesn’t turn on, and the
battery capacity is full, please perform the
shut down process.
1. Set the Pupillo into power off status (camera
is switched off)
2. Remove the plastic cover
3. The battery lock is at the base of the Pupillo.
You can switch the battery lock from on to
5. Place the plastic cover back on the Pupillo
6. Set the Pupillo into power on status (camera
is switched on)
After the shut down process is performed,
if the Pupillo still not working, please call
3 Customer Services.
The Pupillo has been dropped unintentionally
and turned off automatically.
■ Check the battery lock, it might be switched
from on to off due to the drop.
■ If the battery lock is switched to off, please
switch the battery lock from off to on to switch
on the Pupillo again.
1. Set the Pupillo into power off status (camera
is switched off)
2. Remove the plastic cover
3. The battery lock is at the base of the Pupillo.
You can switch the battery lock from on to
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Troubleshooting
Troubleshooting
4. Switch the battery lock from off to on to
switch the Pupillo on again
5. Place the plastic cover back on the Pupillo
6. Set the Pupillo into power on status by
rotating the camera lens upwards
■ After the shut down process is performed, if
both the battery and network indicator lights
are still shown in red (no blinking), please call
3 Customer Services for help.
5. Place the plastic cover back on the Pupillo
6. Set the Pupillo into power on status (camera
is switched on)
7. After the shut down process is performed, if
the Pupillo is still not working, please call
3 Customer Services for help.
To configure the Pupillo with misspelt text
message commands.
■ The Pupillo will ignore any text message with
incorrect syntax, misspellings, or sent from a
remote user who is not the Manager. You
only need to resend a text message with the
correct message.
A video call made to the Pupillo fails.
■ Check that the video mobile number calling the
Pupillo does not have Caller ID suppressed as
this will result in call failure.
■ Pupillo may not accept calls made from outside
■ Check the strength of the network signal on
your video mobile. The call connection may
have failed due to poor network signal.
■ Make sure that the Pupillo is positioned in
a good video service area.
■ If the call still continues to fail, please call
3 Customer Services.
Both battery and network signal indicator
lights are always shown in red.
■ If both battery and network indicator lights
are always shown in red (no blinking), please
perform the shut down process.
■ The steps to carry out the shut down process
are as follows:
1. Set the Pupillo into power off status
(rotate the camera lens completely down)
2. Remove the plastic cover
3. The battery lock is at the base of the Pupillo.
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Important safety information from the manufacturer (Compal)
Important safety information from the manufacturer (Compal)
Read this information carefully before using
your Pupillo to reduce the risks of bodily
injury, electric shock, fire, and damage to
the equipment.
General Precautions
Avoid wet areas: Never use the product in a
wet location.
Avoid hot areas: Please locate the product away
from high-temperature areas. The product should
be kept away from sources of ignition or heat such
as radiators, heaters or other products that may
produce heat. The heat not only damages and ages
the product, but also causes battery defects.
Furthermore, the heat may cause a fire or breakdown.
Avoid abnormal usage/dismantling: Please
insert the power plug to a household electric outlet.
When traveling abroad, never plug the AC adaptor
into a power source that does not correspond to
both the voltage and the frequency specified on the
rating plate of the unit, as equipment damage will
Mounting accessories: do not use the product on
an unstable base. Any mounting of the product
should follow the manufacturer’s instructions, and
you should use a mounting accessory provided by
the manufacturer.
Warning: users need to switch off the mobile
Pupillo when in or near areas of potentially
explosive atmospheres, such as petrol stations, fuel
or chemical storage depots or blasting operations.
Battery and adaptor precautions
Never connect or disconnect the AC adaptor with
wet hands. Connecting or disconnecting the AC
adaptor to a power source with wet hands could
give you an electric shock.
Never place an AC adaptor on a wooden surface (or
any other surface that could be marred by exposure
to heat) while it is in use, since its surface
temperature increases during normal use. Always
rest it on a suitable heat-insulating materials.
Never attempt to dismantle or repair an AC adaptor,
and never alter their Power Supply Cables or plugs
as exposure to electric shock hazards could result.
Do not dismantle or modify the battery.
Never touch any fluid that might leak from the
built-in battery. Such liquid could cause injury to the
skin or eyes. If the liquid does come into contact
with the eyes, rinse the eyes thoroughly with clean
water and immediately seek medical attention. In
the event the liquid comes into contact with the
skin or clothing, wash it away immediately with
clean water.
Always use the lens cleaning cloths attached in the
gift box to clean your camera lens, and a damp or
anti-static cloth to clean the Pupillo. Do not use a
dry cloth or electrostatically charged cloth. Do not
use chemical or abrasive cleaners as these could
damage the Pupillo.
Third party equipment
The use of third party equipment, AC adaptor or
accessories, not made or authorised by Compal, may
invalidate any applicable express warranty of your
Pupillo and also adversely affect the Pupillo’s safety
or operation.
Repair precaution
The Pupillo, batteries and charger contain no userserviceable parts. Never attempt to dismantle or
repair these parts by yourself, otherwise it may
cause a fire, electric shock, or malfunction. Always
contact 3 Customer Services if there is a product
fault or service issue.
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Declaration of Conformity
This product complies with the ACMA requirements
and R&TTE Directive (1999/5/EC), EMC Directive
(89/336/EEC), and the Low Voltage Directive
(73/23/EEC) issued by the Commission of the
European Community. CE compliance of this product
is valid only if powered with a Compal-provided CE
marked AC Adapter. Compliance with these
directives implies conformity to the following ACMA
and European standards and regulations:
■ AS/ACIF S042.1:1999 and AS/ACIF S042.2:1999
■ AS/NZS 60950:2000
■ EN 301 489-1and -24 – Electromagnetic
compatibility and Radio spectrum Matters (ERM);
ElectroMagnetic Compatibility (EMC) standard for
radio equipment
■ EN 301 908-1 and-2 – Electromagnetic
compatibility and Radio spectrum Matters (ERM);
Caring for the environment by recycling in the
European Union
This symbol on the product or on its packaging
indicates that this product must not be disposed of
with your other household waste. Instead, it is your
responsibility to dispose of your waste equipment
by handing it over to a
designated collection point for
the recycling of waste electrical
and electronic equipment. The
separate collection and recycling
of your waste equipment at the time of disposal
will help to conserve natural resources and ensure
that it is recycled in a manner that protects human
health and the environment. For more information
about where you can drop off your waste
equipment for recycling, please contact your local
authority, your household waste disposal service or
the shop where you purchased the product.
3G / UMTS – 3G offers high speed mobile
multimedia services – fuse together
communications, entertainment and information.
UMTS (Universal Mobile Telephony System) is the
technical name for 3G.
USIM – Your USIM (Universal Subscriber Identity
Module) contains your video mobile number,
service details and contacts. Use the 3 USIM
card only in your Pupillo. Don’t use it for any
other mobiles, as it may get damaged and
might not work properly when you re-insert
it back into your Pupillo.
PIN – Your PIN (Personal Identification Number)
code for your Pupillo enables video calls to your
Pupillo only from callers who have the PIN to
access your Pupillo.
Video call – It enables users to talk and see each
other at the same time.
Important safety information from the manufacturer (Compal) Glossary
05526 PUPILLO MAGIC EYE.AW8.qxd 12/12/05 2:52 pm Page 27
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