Thrane&Thrane TT-3710A EXPLORER 500 User Manual
USER MANUAL
EXPLORER®500
Thrane & Thrane A/S • info@thrane.com • www.thrane.com
TT 98-122274-Q ii
TT-3710A EXPLORER®500
Document number: TT 98-122274-Q
Release date: 21 January 2008
Information in this document is subject to change without notice and does not represent a commitment on
the part of Thrane & Thrane A/S.
Copyright © 2008 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements
• Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United
States.
• EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.
• Bluetooth is a registered trademark of Bluetooth SIG.
• Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
• Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is
licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are either trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company Addresses
www.thrane.com
Denmark
Denmark
Company headquarters
Norway
Thrane & Thrane Aalborg
A/S
Porsvej 2
DK-9200 Aalborg SV
Denmark
Thrane & Thrane A/S
Lundtoftegårdsvej 93 D
DK-2800 Kgs. Lyngby
Denmark
Thrane & Thrane Norway
Bergerveien 12
PO Box 91
1375 Billingstad,
Norway
USA China
Thrane & Thrane, Inc.
509 Viking Drive, Suites K, L and M
Virginia Beach, VA 23452
USA
Thrane & Thrane Shanghai
Unit 602 - Building 4,
289 Bisheng Rd.
Zhangjiang High-tech Park,
Pudong, 201204 Shanghai
P. R. China
TT 98-122274-Q iii
Safety summary 1
The following general safety precautions must be observed during all phases of
operation, service and repair of this equipment.
Failure to comply with these precautions or with specific warnings elsewhere in this
manual violates safety standards of design, manufacture and intended use of the
equipment. Thrane & Thrane A/S assume no liability for the customer's failure to
comply with these requirements.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a definite
safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement
and internal adjustment must be made by qualified maintenance personnel. Do not
replace components with the power cable connected. Under certain conditions,
dangerous voltages may exist even with the power cable removed. To avoid injuries,
always disconnect power and discharge circuits before touching them.
Do not service alone
Do not attempt internal service or adjustments unless another person, capable of
rendering first aid resuscitation, is present.
Do not substitute parts or modify equipment
Because of the danger of introducing additional hazards, do not substitute parts or
perform any unauthorized modification to the equipment.
Keep away from active antenna front
This device emits radio frequency energy when antenna
pointing is completed. To avoid injury, keep a minimum safety
distance of 0.6 m from the antenna front when the
EXPLORER 500 is pointed. See also the below section Antenna
safety instructions.
Only use approved batteries from Thrane & Thrane
Use of non approved batteries may result in explosion, fire, electrical shock or injury.
Observe marked areas
Under extreme heat conditions do not touch areas of the
EXPLORER 500 that are marked with this symbol, as it may
result in injury.
Antenna safety instructions
TT 98-122274-Q iv
Antenna safety instructions 2
Use only manufacturer supplied antennas
Antenna minimum safe distance: 60 cm
Antenna gain
Directional, with maximum gain of 11.1 dB reference to isotropic.
The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio
Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.
Antenna mounting
The antenna supplied by the manufacturer must be located such that during radio transmission, no person or
persons can come closer than the above indicated minimum safe distance to the antenna, i.e. 60 cm.
To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum
safe distance shown above, and in accordance with the requirements of the antenna manufacturer or
supplier.
Antenna substitution
Do not substitute any antenna for the models supplied or recommended by the manufacturer. You may be
exposing people to excess radio frequency radiation. You may contact the manufacturer for further
instructions.
Radiation warning
You, as the qualified end user of this radio device, must control the exposure conditions of bystanders to
ensure the minimum separation distance (above) is maintained between the antenna and nearby persons,
for satisfying RF Exposure compliance. The operation of this transmitter must satisfy the requirements of
Occupational/Controlled Exposure Environment, for work-related use. Only use the terminal when persons
are at least the minimum distance from the front face of the antenna.
WARNING! Maintain a separation distance of at least 60 cm from the front face of the
antenna to a person.
About this manual
TT 98-122274-Q v
About this manual 3
Intended readers
This manual is a user manual for the EXPLORER 500. The readers of the manual include anyone who is using
or intends to use the EXPLORER 500. No specific skills are required to operate the EXPLORER 500. However,
it is important that you observe all safety requirements listed in the Safety summary and in the Antenna safety
instructions in the beginning of this manual, and operate the EXPLORER 500 according to the guidelines in
this manual.
Manual overview
This manual may not always reflect the latest software functionality of your EXPLORER 500. To obtain the
latest version of the manual, please enter the Thrane & Thrane Extranet and download the latest version, or
acquire it from your distributor.
The manual has the following chapters:
• Introduction contains an overview of the BGAN services and a brief description of the system.
• Getting started explains how to insert SIM card and battery, start up the unit, and navigate the display
menus. It also contains a short guide to making the first call.
• Using the display and keypad contains an overview of the display menu system and explains how to use
the menus.
• Using the interfaces explains how to set up and use each interface.
• Using the web interface explains how to use the built-in web interface of the EXPLORER 500, and
describes available menus and settings. It also explains setup of interfaces with the web interface.
• Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update
software. It also describes and lists the alarm messages that may appear in the handset, and gives
information on where to get further help if necessary.
Typo gra ph y
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna front during transmission”.
• To indicate what the user should select in the user interface.
Example: “Select Settings > Bluetooth and click Enabled”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
COURIER is used for the following purposes:
• To indicate text appearing in the display.
Example: “the Main screen shows READY”.
• To indicate low level commands such as AT commands.
Example: “In your terminal program, type ATD”.
TT 98-122274-Q vi
Table of Contents
Safety summary ....................................................................................................iii
Antenna safety instructions .................................................................................. iv
About this manual ................................................................................................. v
Chapter 1 Introduction
Welcome ................................................................................................................1
In this chapter ........................................................................................................1
The BGAN system ..................................................................................................2
The BGAN services ................................................................................................4
Features and interfaces of the EXPLORER®500 .....................................................5
Your EXPLORER®500 terminal ..............................................................................7
Matrix of services and communication interfaces ..................................................10
What’s next? .........................................................................................................10
Chapter 2 Getting started
In this chapter ...................................................................................................... 11
Unpacking and assembling .................................................................................. 11
Placing the EXPLORER®500 .................................................................................15
Connecting cables ................................................................................................15
Powering the EXPLORER®500 .............................................................................17
Options for the start-up procedure .......................................................................18
Entering the SIM PIN ........................................................................................... 20
Pointing the antenna ............................................................................................21
Using a fixed EXPLORER
®
500 (semi-fixed installation) ....................................... 26
Making the first call ............................................................................................. 27
Making the first data connection (LAN) ................................................................29
What’s next? ........................................................................................................ 30
Chapter 3 Using the display and keypad
In this chapter ......................................................................................................31
Menu overview .....................................................................................................31
Display during start-up ........................................................................................ 33
Display symbols ................................................................................................... 34
Navigating the display and keypad ...................................................................... 35
Table of Contents
TT 98-122274-Q vii
The menus ........................................................................................................... 36
Messages menu .................................................................................................. 37
Connect menu .....................................................................................................38
Calls menu ..........................................................................................................39
Settings menu .....................................................................................................40
Properties menu .................................................................................................. 43
Help desk ............................................................................................................45
Dynamic information in the display .....................................................................46
What’s next? ........................................................................................................ 47
Chapter 4 Using the interfaces
In this chapter ...................................................................................................48
General ..............................................................................................................48
Tools for setup and use .......................................................................................48
Services and interfaces ........................................................................................ 49
Enabling or disabling an interface .......................................................................50
Bluetooth pairing ...............................................................................................51
What is pairing? ...................................................................................................51
Pairing devices in which you can enter a passkey .................................................51
Using a phone or fax machine ..........................................................................52
Selecting the call type .......................................................................................... 52
Connecting an analog phone or a fax machine .................................................... 54
Connecting a Bluetooth handset ..........................................................................55
Entering the SIM PIN using a phone .................................................................... 56
Making or receiving a phone call with the EXPLORER
®
500 ................................ 57
Making a call to the EXPLORER®500 ..................................................................58
Dialing functions .................................................................................................59
Sending or receiving a fax message ..................................................................... 62
Using a computer .............................................................................................. 63
Choosing an interface for data connection ...........................................................63
Standard or Streaming data ................................................................................. 64
Using the LAN interface .......................................................................................65
Using the USB interface ....................................................................................... 67
Using a computer with Bluetooth ........................................................................ 70
Creating a dial-up connection ..............................................................................71
Additional interfaces ......................................................................................... 73
Table of Contents
TT 98-122274-Q viii
Using the EXPLORER® Bluetooth Handset charger ..............................................73
What’s next? ...................................................................................................... 73
Chapter 5 Using the web interface
In this chapter ................................................................................................... 74
Introduction ....................................................................................................... 74
The web interface ................................................................................................ 74
Accessing and navigating the web interface ........................................................ 76
Entering the SIM PIN in the web interface ...........................................................78
The Dashboard .................................................................................................. 79
Overview .............................................................................................................. 79
Terminal properties ............................................................................................. 79
Managing calls and data sessions .......................................................................80
Pointing using web interface ................................................................................81
Using the phone book .......................................................................................82
General usage .....................................................................................................82
Editing phone book entries ..................................................................................83
Call log ...............................................................................................................84
Information on total usage ..................................................................................84
Exporting the call log ........................................................................................... 84
Viewing the lists of calls ......................................................................................85
Handling messages ...........................................................................................86
Sending an SMS message from the EXPLORER
®
500 ...........................................86
Options for messages in the Outbox ..................................................................... 87
Options for messages in the Sent folder ............................................................... 87
Sending an SMS message to the EXPLORER®500 ...............................................88
Receiving a message ...........................................................................................88
Options for new SMS messages ...........................................................................89
Options for SMS messages in the Inbox ...............................................................89
Configuring message settings ..............................................................................90
EXPLORER®500 settings .................................................................................. 92
Accessing the EXPLORER®500 settings ............................................................... 92
Power up behavior ..............................................................................................92
Setting the display backlight and contrast ...........................................................93
Turning audio indicators on or off .......................................................................94
Enabling activation of stealth mode ..................................................................... 94
Table of Contents
TT 98-122274-Q ix
Setting up the interfaces ..................................................................................95
Enabling/disabling interfaces ..............................................................................95
Description of data settings .................................................................................95
Configuring the USB interface ............................................................................. 97
Configuring the LAN interface ..............................................................................99
Configuring the Bluetooth interface ....................................................................104
Pairing Bluetooth devices from the web interface ............................................... 107
Configuring the Phone/Fax settings .................................................................... 110
Setting up call services ........................................................................................ 111
Setting a common APN ........................................................................................117
Selecting the GPS antenna ..................................................................................118
Setting the language .........................................................................................119
Properties, software upload and alarm list ...................................................120
Viewing the properties of the EXPLORER®500 ...................................................120
Uploading software .............................................................................................121
Viewing the Alarm List ........................................................................................124
Administration .................................................................................................125
Accessing the administration settings .................................................................125
Using Profiles .....................................................................................................130
Using a Traffic Flow Template .............................................................................133
Setting up user permissions ...............................................................................135
Help desk and diagnostic report .....................................................................136
Accessing the Help desk .....................................................................................136
Generating a diagnostic report ...........................................................................136
What’s next? ..................................................................................................... 137
Chapter 6 Maintenance and troubleshooting
In this chapter ....................................................................................................138
Getting support ..................................................................................................138
Uploading software ............................................................................................139
Maintenance ......................................................................................................139
Options and accessories ......................................................................................141
Troubleshooting guide .......................................................................................142
Status signaling ..................................................................................................149
Alarm messages .................................................................................................149
Log files .............................................................................................................. 154
Table of Contents
TT 98-122274-Q x
Appendix A Technical specifications
In this appendix ..................................................................................................155
General specifications ........................................................................................155
Battery ...............................................................................................................156
Power input ........................................................................................................157
SIM interface ...................................................................................................... 157
Phone/Fax interface ...........................................................................................158
LAN interface ...................................................................................................... 159
USB interface .....................................................................................................160
Bluetooth interface ..............................................................................................161
Built-in antenna .................................................................................................162
EXPLORER® Bluetooth Handset charger interface ...............................................163
Serial number label ............................................................................................164
Conformity ..........................................................................................................165
Appendix B AT commands
In this appendix ..................................................................................................167
Starting up an AT command session ................................................................... 167
List of supported AT commands ..........................................................................168
Glossary ............................................................................................................................ 174
Index ............................................................................................................................178
TT 98-122274-Q 1
Chapter 1
Introduction 1
Welcome
Congratulations on the purchase of your EXPLORER 500!
The EXPLORER 500 is a broadband mobile terminal with integrated antenna, providing highspeed data and voice communication via satellite through the Broadband Global Area Network
(BGAN).
Just plug in a phone, fax, laptop or PDA, or use the Bluetooth® interface, point the antenna
towards the BGAN satellite - and you are online.
The flat, light-weight design of the EXPLORER 500 makes it easy to carry e.g. in the front pocket of
a laptop bag.
Applications include:
• Internet browsing
•E-mail
• Phone and fax services
• Large file transfers
• Video conferencing and Streaming
• VPN (Virtual Private Network) access to corporate servers
In this chapter
This chapter gives an overview of the BGAN system and services, and introduces the
EXPLORER 500.
It also gives an overview of the physical unit and its features and functions.
Chapter 1: Introduction
TT 98-122274-Q 2
The BGAN system
What is BGAN?
The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed
data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate
networks and the Internet, transfer files and make telephone calls.
Coverage
The Inmarsat® BGAN services are based on geostationary satellites situated above the equator.
Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the
BGAN system.
Note
The map depicts Inmarsat's expectations of coverage, but does not represent a
guarantee of service. The availability of service at the edge of coverage areas fluctuates
depending on various conditions.
The launch of the F3 satellite (POR) will be determined in due course.
Chapter 1: Introduction
TT 98-122274-Q 3
Overview of the BGAN system
A complete BGAN system may include the EXPLORER 500 with connected peripherals, the BGAN
satellite, and the Satellite Access Station (SAS). The satellites are the connection between your
EXPLORER 500 and the SAS, which is the gateway to the worldwide networks (Internet, telephone
network, cellular network, etc.).
Satellite
IP Router
PC
Satellite Access Station
(SAS)
EXPLORER 500
Switch Voice and ISDN
Laptop
Bluetooth
Handset
Circuit Switched Network
Packet Switched Network
Chapter 1: Introduction
TT 98-122274-Q 4
The BGAN services
Supported services
The services currently supported by BGAN comprise:
• A Packet Switched connection to the Internet
• A Circuit Switched (Dialed) connection for voice, fax or data
• Short Messaging Service (SMS)
Packet data service
The BGAN network supports different classes of data connection to the Internet.
• Using a Standard data connection, several users can share the data connection
simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and
intranet access. The user pays for the amount of data sent and received.
• Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring
seamless transfer of data. This type of connection is ideal for time critical applications like live
video over IP. The user pays for the duration of the connection (per minute charge).
Circuit switched (dialed) service
Two types of circuit switched connection are available:
• Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to
4.0 kbps, which reduces the bandwidth use and consequently the tariff.
• 3.1 kHz Audio. A high quality connection which can be used for Premium Voice, G3 fax or
analog modems.
The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.
• ISDN. A high quality connection which can be used for voice (3.1 kHz Audio), G4 fax or 64 kbps
UDI/RDI data. (not supported by the EXPLORER 500)
SMS service
The BGAN system provides a Short Messaging Service (SMS) for sending and receiving messages.
Supplementary services
The BGAN system also provides the following supplementary services:
• Call hold
• Call waiting
•Call forwarding
•Voice mail
• Call barring
Chapter 1: Introduction
TT 98-122274-Q 5
• Calling line identification
• Closed user group
Features and interfaces of the EXPLORER®500
Features
The EXPLORER 500 provides the following features:
High speed data up to 464 kbps - shared bandwidth
Support for Streaming classes 32, 64 and 128 kbps
Simultaneous voice and data
Standard LAN, USB, Bluetooth and phone/fax ports
Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs
100-240 V AC power adapter
Lightweight and portable design
Easy setup and use
Robust and durable design
CE, FCC and GMPCS certified
Chapter 1: Introduction
TT 98-122274-Q 6
Overview of interfaces
The EXPLORER 500 provides a number of interfaces for connection of various types of computers,
fax devices and phones.
Using the interfaces on page 48 describes how to use each of the available interfaces.
Minimizing power consumption
The EXPLORER 500 is designed for minimum power consumption. This means that functions that
are not currently used will automatically go into a “sleep mode” to minimize the power
consumption.
In addition to this automatic sleep mode function, you can disable each of the interfaces if they are
not currently used. Note, however, that you will not be able to use these interfaces until you
enable them again. For information on how to enable/disable interfaces, see Enabling or disabling
an interface on page 50.
Bluetooth
Handset
Bluetooth
USB or LAN
USB or LAN
Standard Phone
Connection
Standard Phone
Connection
Chapter 1: Introduction
TT 98-122274-Q 7
Your EXPLORER®500 terminal
Overview
The EXPLORER 500 is a compact unit comprising antenna, compass, display and keypad, all in one
unit.
Display and keypad
The EXPLORER 500 has a display and a keypad for displaying status and for setting up the
EXPLORER 500.
For information on how to use the keypad and display, and for an overview of the display menu
system, see Using the display and keypad on page 31.
Power indicator
Power Button
Keypad
Display
Message indicator
Chapter 1: Introduction
TT 98-122274-Q 8
Light indicators
The EXPLORER 500 has two light indicators next to the display: a green power indicator and a red
message indicator.
Green Power indicator
The function of the green Power indicator to the left of the display is as follows:
Red Message indicator
The function of the red Message indicator is as follows:
Behavior of green indicator Meaning
Short flash every 2 seconds The EXPLORER 500 is on.
Steady light The battery is charging.
Flashing rapidly A charging error has occurred.
For further information, refer to the Troubleshooting Guide on
page 142.
Off No power or Stealth mode.
Behavior of red indicator Meaning
Flashing An alarm is active or
An SMS message has arrived.
Press OK on the keypad to view the alarm(s) or SMS
message(s).
a
The red light will keep flashing after OK is pressed if
• there are more SMS messages, or
• an alarm is still active.
For information on alarm messages, see Alarm messages
on page 149.
a. If a computer is connected, you can also view alarms and SMS messages in the built-in web interface in the
EXPLORER 500. For further information, see Icons in the icon bar on page 77.
Off No messages are present, or the EXPLORER 500 is in Stealth
mode.
Chapter 1: Introduction
TT 98-122274-Q 9
User interfaces
The keypad and display are used for pointing the antenna, for displaying status and for changing
simple parameters.
To obtain full access to all features and for ease-of-use, you should use a computer
(a PC, Laptop or similar) and one of the following:
•The web interface. A built-in web interface for easy configuration and daily use. The web
interface is accessed from a computer connected to the EXPLORER 500, using an Internet
browser. No installation of software is needed if you connect using LAN. If you connect using
USB you need to install a USB driver for the computer to recognize the EXPLORER 500. See
Using the USB interface on page 67.
For further information on the web interface, see Chapter 5, Using the web interface.
•The BGAN LaunchPad from Inmarsat. BGAN LaunchPad is a computer application used to
control terminals in the BGAN system. LaunchPad is provided on the Inmarsat BGAN CD-ROM
supplied with your EXPLORER 500. For information on how to use the LaunchPad, refer to the
manual on the Inmarsat CD-ROM.
Additionally, it is possible to control the EXPLORER 500 using AT Commands. Refer to Appendix B,
AT commands.
Antenna
The white part of the EXPLORER 500 is the antenna module. The antenna module comprises a GPS
(Global Positioning System) antenna, a BGAN antenna and a Bluetooth antenna.
Compass
The EXPLORER 500 also provides a compass to help positioning the
antenna. For further information on how to use the compass, see
Pointing the antenna on page 21.
Battery
The EXPLORER 500 comes with a rechargeable battery, which is easily inserted. The battery is
automatically recharged when power is applied to the EXPLORER 500. Steady green light indicates
that the battery is charging.
SIM card
The SIM (Subscriber Identity Module) card used for the EXPLORER 500 is a standard SIM card,
which is acquired from the Airtime Provider.
The EXPLORER 500 requires a SIM card to go online and to access the settings of the
EXPLORER 500. Without a SIM card you can only see the Main screen of the display system
showing battery status etc. Using the web interface, you can view the Dashboard of the
EXPLORER 500 and upload software without inserting a SIM card. Upload of software, however,
requires an Administrator user name and password.
Chapter 1: Introduction
TT 98-122274-Q 10
SIM lock
The supplier may SIM lock the EXPLORER 500 to a specific provider. For further information,
contact your supplier.
Matrix of services and communication interfaces
The following table shows which services can be accessed from which interfaces, and which types
of equipment can be used.
What’s next?
This chapter has provided an overview of the BGAN system and of the EXPLORER 500.
The next chapters will go into more detail about how to set up and use the EXPLORER 500. The
following chapter, Getting started, explains how to unpack and start up the EXPLORER 500, and
how to point the antenna in order to get the best possible signal.
Service
Interface on the EXPLORER 500
Phone/Fax Bluetooth USB LAN
Display/
Keypad
Circuit Switched Connection
3.1 kHz
Audio
Analog
telephone
Bluetooth
handset
G3 Fax machine
Computer with
analog modem
Standard
Voice
Analog
telephone
Bluetooth
handset
Data
Computer Computer
(56 kbps/
64 kbps)
Packet Switched Connection
Data
multi-user
Computer Computer
with
Switch/Hub
Data
single-user
Computer Computer Computer
SMS
Computer Computer Computer View only
TT 98-122274-Q 11
Chapter 2
Getting started 2
In this chapter
This chapter describes:
• what is included in the delivery,
• how to insert and remove the battery and SIM card, and
• how to start up the EXPLORER 500 and make the first call or data session.
Unpacking and assembling
Unpacking
Unpack the EXPLORER 500 and accessories and check that the following items are present:
EXPLORER 500
LAN Cable
AC/DC adapter
EXPLORER 500 Battery
Getting Started Kit
- Getting Started leaflet
- Quick Guide
- EXPLORER 500 CD-ROM
- BGAN LaunchPad CD-ROM
USB Cable
containing:
Chapter 2: Getting started
TT 98-122274-Q 12
Inserting the SIM card
The EXPLORER 500 is delivered with the battery separated from the terminal. If the battery is
already inserted, remove it as described in Removing the battery on page 13.
The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:
1. Insert the SIM card into the SIM slot. Make
sure the SIM card is positioned as shown!
2. Press gently until it clicks.
3. Slide the lock to close the SIM slot.
Inserting the battery
Do as follows:
1. Insert the battery.
Make sure the battery is positioned correctly as
shown.
2. Press gently until it locks.
Note
Before using the terminal the first time: To ensure accurate information on the battery
capacity you should fully charge, then fully discharge the battery (until the
EXPLORER 500 closes down automatically), and finally recharge the battery. The
EXPLORER 500 can be used during the discharging process, but the remaining battery
capacity may not be displayed correctly.
For information on how to recharge the battery, see Recharging the battery on page 139.
Chapter 2: Getting started
TT 98-122274-Q 13
Removing the battery
To remove the battery, do as follows:
1. Locate the slide lock at the bottom of
the unit.
2. Slide the lock aside to release the
battery from the unit.
3. Remove the battery.
Chapter 2: Getting started
TT 98-122274-Q 14
Removing the SIM card
To remove the SIM card, first remove the battery as described in Removing the battery on page 13.
Remove the SIM card as follows:
1. Slide the lock aside to open the SIM
slot as shown.
2. Gently press the SIM card and let it
pop out of the slot.
3. Remove the SIM card.
Note
When the SIM card is removed, you cannot use the display menu system nor make calls
or start data sessions.
Only emergency calls are allowed, and only if permitted by the network.
However, if you have an administrator user name and password, you can upload
software using the web interface. For further information, see Uploading software on
page 121.
Chapter 2: Getting started
TT 98-122274-Q 15
Placing the EXPLORER®500
Please observe the following rules when placing the EXPLORER 500:
• When the battery is not inserted, use a dummy battery to protect the terminal. See Options
and accessories on page 141.
• Place the EXPLORER 500 with the battery facing down.
• Place the EXPLORER 500 so that water, e.g. from rain, is led away from the terminal. The
EXPLORER 500 is protected against splashing water and dust (IP-54) but is not water-proof. It
must under no circumstances be submerged into water.
Connecting cables
After inserting SIM card and battery, connect all relevant cables.
Side connector panel
The connector panel is placed on the side of the EXPLORER 500 and has the following connectors:
• USB connector for data equipment
• Phone/fax connector for phone, fax or
analog modem
• LAN connector for data equipment
• DC Power connector (10-16 V DC) for
connection to a 100-240 V AC/DC adapter,
or to a charger cable which connects to the
cigarette lighter socket/12 V DC in a car.
For information on how to connect to a specific interface, see the corresponding section in
Chapter 4, Using the interfaces. The end of this section describes how to connect to power.
Rear connectors
Apart from the connectors in the connector panel,
the EXPLORER 500 has a connector placed on the
rear side of the EXPLORER 500. This connector is
marked DC OUT and is used for charging the
EXPLORER Bluetooth Handset.
For information on how to connect to this interface, see Additional interfaces on page 73.
Important
Connect the cables before making the final adjustment of the antenna position.
Otherwise you may accidently move the antenna when you connect the cables.
USB Phone/fax DC PowerLAN
Chapter 2: Getting started
TT 98-122274-Q 16
Before connecting to power
You can connect to external power or use the battery delivered with your EXPLORER 500.
Refer to Power input on page 157 for specifications and pin-out for the DC Power input.
If you are connecting to a 100-240 V AC electrical outlet, use the AC/DC adapter included with your
EXPLORER 500.
Alternatively, you may connect to 12 V DC in a car.
Connecting to power
You can connect the DC input to power without the battery inserted.
If the battery is inserted when you apply power to the EXPLORER 500, the battery is automatically
recharged.
Connecting to a 100-240 V AC electrical outlet: Connect the
AC/DC adapter to the DC Power input on the side of the
EXPLORER 500. Then connect the power cable between the
100-240 V AC electrical outlet and the AC/DC adapter.
Connecting to 12 V DC in a car: Connect the charger cable between the DC Power input of the
EXPLORER 500 and the cigarette lighter socket in the car. A suitable charger cable is available
from Thrane & Thrane.
Chapter 2: Getting started
TT 98-122274-Q 17
Powering the EXPLORER®500
Automatic power up
The default behavior of the EXPLORER 500 is to power up automatically when you connect the
power cable. If you wish, you can change this power up mode, so that the EXPLORER 500 is only
powered if the Power button is pressed.
For further information on power up mode, see Setting the power up mode on page 42 or Power up
behavior on page 92.
Switching the EXPLORER®500 on/off
To switch on the EXPLORER 500, push
the Power button next to the display and
hold it down until the green Power
indicator lights up. It normally takes one
or two seconds.
After switching on the EXPLORER 500 you will be
prompted for a PIN (Personal Identification Number),
unless the PIN is disabled (e.g. using the BGAN
LaunchPad).
For information on the options after power on, see the next section.
To switch off the EXPLORER 500, push the Power button again and hold it until the display shows
SWITCHING OFF....
WARNING! If the EXPLORER 500 is configured to automatically accept pointing, stay
clear of the antenna front after switching on the EXPLORER 500! The antenna emits
radio frequency energy, not only when a call or data session is in progress, but as
soon as the antenna pointing is completed. Always keep a minimum distance of
0.6 m from the antenna front when the antenna is pointed. For information on
automatic pointing, see Pointing at power up on page 92.
Power
Power
Indicator
Button
Chapter 2: Getting started
TT 98-122274-Q 18
Options for the start-up procedure
Overview of the start-up options
You have different options for the start-up procedure. Each of these options are briefly described
in this section.
For information on how to enter PIN and point the antenna, see the subsequent sections.
The following drawing shows the options available after power on.
The numbers on the drawing refer to the different start-up options described in the following
sections.
Note
If the use of PIN is disabled, e.g. from the BGAN LaunchPad, the display sequence is the
same as after successfully entering the PIN. This means that after power on, you will see
the Signal strength screen.
Power on
ENTER PIN?
Cancel OK
ENTER PIN
*-
"Signal Strength"
Cancel OK
"Signal Strength"
Cancel OK
"Main screen" "Main sc reen"
You can access the
menu system but you
cannot use the BGAN
network.
You can access the
menu system and use
the BGAN network.
"Main screen"
You cannot access the
menu system, and you
cannot use the BGAN
network.
"Main screen"
You cannot access the
menu system, and you
cannot use the BGAN
network, except for
emergency calls, if
allowed by the network.
Menu system Menu system
12
3
Chapter 2: Getting started
TT 98-122274-Q 19
“Full” procedure (1)
After power on, enter the PIN and then point the antenna.
In this mode you have full access to the EXPLORER 500, that is you can use the menu system and
communicate on the BGAN network.
The display will show READY when the menu system is not activated.
“Off-line” procedure (2)
After power on, enter the PIN, but cancel pointing.
In this mode you can use the menu system, but are not able to communicate on the BGAN
network.
The display will show POINT NOW? when in the Main screen.
Press S or T to enter the menu system.
When you want to point the antenna, press OK from the Main screen.
“Emergency” procedure (3)
After power on, cancel the PIN and then point the antenna.
In this mode you can only place emergency calls, and only if permitted by the network. You are not
able to access the menu system nor to communicate on the BGAN network (apart from emergency
calls), until you enter the PIN.
The display will show ENTER PIN?
If you press OK you can enter the PIN. No other options are available from the keypad.
From the web interface you can view the Dashboard and, if you have an administrator password,
upload software.
Chapter 2: Getting started
TT 98-122274-Q 20
Entering the SIM PIN
Overview
You have to enter a PIN to use the EXPLORER 500, unless the use of PINs is disabled e.g. from the
BGAN LaunchPad.
The first time you are asked for a PIN, you can choose to cancel (press C). If you cancel, you are
asked again after pointing is completed. At that point you must enter the PIN to be able to
continue.
Entering the PIN
To enter the PIN using the display and keypad, do as follows:
1. When you are asked for a PIN, press OK.
2. Press S or T a number of times until the
first digit is correct.
3. Press OK to go to the next digit.
When OK is pressed, the previous digit is
indicated by a *.
To correct an entered digit, press C to go back and use the S and T buttons again.
4. After entering the last digit with OK, press OK again to apply the PIN.
For further information, see Using the display and keypad on page 31.
You can enter the PIN using a phone or computer connected to the EXPLORER 500. For further
information, see Entering the SIM PIN using a phone on page 56 or Entering the SIM PIN in the
web interface on page 78.
Note
If you want a different language in the display or in the web interface you may change
the language after entering the PIN. For further information, see Selecting the language
on page 42.
Note
At this point the EXPLORER 500 may make a sound. This sound is used for pointing the
antenna. To toggle the pointing sound on/off, press S or T.
Loading...