Thrane&Thrane Thrane IP Handset User Manual
Thrane
IP Handset
USER MANUAL
Thrane IP Handset
User Manual
Document number: 98-126059-H
Release date: October 19, 2011
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this
product and the accompanying documentation is disclaimed by Thrane & Thrane. The
information in this manual is provided for information purposes only, is subject to
change without notice and may contain errors or inaccuracies.
Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone
relying on this information should acquire the most current version e.g. from thrane.com
or from the distributor.
Thrane & Thrane is not responsible for the content or accuracy of any translations or
reproductions, in whole or in part, of this manual from any other source.
Copyright © 2011 Thrane & Thrane A/S. All rights reserved.
Trademark Acknowledgements:
• Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European
Union and the United States.
• Inmarsat is a registered trademark of the International Maritime Satellite
Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat
Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the
United States and other countries.
• Other product and company names mentioned in this manual may be trademarks or
trade names of their respective owners.
iii
Safety Summary 1
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to comply
with these precautions or with specific warnings elsewhere in this manual
violates safety standards of design, manufacture and intended use of the
equipment. Thrane & Thrane A/S assumes no liability for the customer's
failure to comply with these requirements.
DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE
Do not operate the IP Handset in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a
definite safety hazard.
KEEP AWAY FROM LIVE CIRCUITS
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
maintenance personnel. Do not replace components with the cable
connected. Always disconnect power and discharge circuits before touching
them.
DISPOSAL
Old electrical and electronic equipment marked with this
symbol can contain substances hazardous to human beings
and the environment. Never dispose these items together
with unsorted municipal waste (household waste). In order to
protect the environment and ensure the correct recycling of old equipment
as well as the re-utilization of individual components, use either public
collection or private collection by the local distributor of old electrical and
electronic equipment marked with this symbol.
Contact the local distributor for information about what type of return system
to use.
iv
About the Manual 2
Intended readers
This manual is a user manual for the Thrane IP Handset. The
readers of the manual include anyone who is using or intends to
use the IP Handset. No specific skills are required to operate the
IP Handset. However, it is important that you observe all safety
requirements listed in the beginning of this manual, and operate
the handset according to the guidelines in this manual.
Manual overview
This manual has the following chapters:
• Introduction contains an overview and a brief description of the
IP Handset.
• Getting started explains how to connect and start up the
handset and gives an overview of the display and keypad. It
also contains a short guide to initial configuration and to
making the first call.
• Operating the IP Handset describes how to use and configure
the handset and explains the display menus.
• Using the web server explains how to use the built-in web
server of the IP Handset.
• Service & maintenance contains guidelines for maintenance of
the handset, a short troubleshooting guide and gives
information on where to get further help if needed.
This manual may not always reflect the latest software
functionality of your IP Handset. To obtain the latest version of the
manual, please enter the Thrane & Thrane Extranet and download
the latest version, or acquire it from your distributor.
v
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select Settings > Display”.
Italic is used to emphasize the paragraph title in cross-
references.
Example: “For further information, see Connecting Cables on
page...”.
COURIER is used to indicate display text.
Example: “The display shows 39558880”.
vi
vii
Table of Contents
Safety Summary ................................................................iii
About the Manual ..............................................................iv
Chapter 1 Introduction
Welcome ............................................................................ 1
Your IP Handset .................................................................2
Description ..........................................................................2
The wired IP Handset ............................................................3
The wireless IP Handset .........................................................4
Features .............................................................................5
Chapter 2 Getting started
Getting started with the wired IP Handset ..........................7
Introduction .........................................................................7
Connectors ...........................................................................8
Connecting the cables to the IP cradle .....................................9
Installing the cradle ............................................................. 11
Connecting the wired IP Handset to a BGAN terminal ...............12
Starting up the wired IP Handset ...........................................13
Getting started with the wireless IP Handset .....................14
Introduction ........................................................................14
Preparing the hardware ........................................................15
Charging the IP Handset ...................................................... 18
Connecting the IP Handset to a wireless access point ..............20
Establishing a connection using BGAN terminal ................21
Using a BGAN terminal .........................................................21
Establishing a connection ....................................................22
Changing user name and password for an IP Handset .............24
Making the first call .......................................................26
Table of Contents
viii
IP Handset keypad and display .........................................27
The keypad ........................................................................27
The display ........................................................................33
Chapter 3 Operating the IP Handset
User interfaces .................................................................39
IP Handset functions ........................................................ 40
Handling calls ................................................................... 40
Making a call using a BGAN terminal ....................................48
Making a secure call from the IP Handset ..............................49
Quick settings .....................................................................54
How to enter text in the IP Handset .......................................56
Using a headset ..................................................................57
IP Handset menus ........................................................... 58
Call log ..............................................................................59
Contacts ............................................................................. 61
Status ................................................................................63
Network .............................................................................64
Settings .............................................................................70
SIP telephony and profiles ................................................... 81
Information from the BGAN terminal .....................................87
Chapter 4 Using the web server
Introduction to the web server ..........................................93
Browser settings .................................................................93
Using the web server ........................................................97
The Home page ..................................................................97
Contacts ............................................................................ 98
Call log ............................................................................. 99
SIP settings ...................................................................... 100
Uploading firmware .......................................................... 102
Import and Export settings ................................................. 103
Help and diagnostics report ................................................ 105
Table of Contents
ix
Chapter 5 Service & maintenance
Getting support ...............................................................107
Maintenance tasks ......................................................... 108
Software update ............................................................... 108
Battery handling for the wireless IP Handset ........................ 108
Cleaning the IP Handset .....................................................109
Disposal of the IP Handset ..................................................109
Troubleshooting guide .................................................... 112
App. A Technical specifications
Thrane IP Handset, wired ................................................ 113
Specifications, wired handset .............................................. 113
Outline dimensions, wired handset ...................................... 115
Thrane IP Handset, wireless .............................................117
Specifications, wireless handset ...........................................117
Outline dimensions, wireless handset ................................... 119
Thrane IP cradle outline dimensions ............................... 121
App. B Conformity
Thrane IP Handset, wired ................................................123
CE (LVD & EMC) .................................................................123
FCC ..................................................................................123
Thrane IP Handset, wireless ............................................125
CE (R&TTE) ........................................................................125
FCC ..................................................................................125
FCC/IC Notice ....................................................................127
Glossary ........................................................................................129
Index ........................................................................................133
Table of Contents
x
1
Chapter 1
1111
Introduction
Introduction 1
Welcome
Congratulations on the purchase of your IP Handset!
The IP Handset communicates using Voice over Internet Protocol (VoIP), which
means that voice conversations are routed over the Internet or through an IPbased network.
There are two variants of the IP Handset: A wired and a wireless variant.
Chapter 1: Introduction
2Your IPHandset
Your IP Handset
Description
The IP Handset is used for
making phone calls over an IP
based network. When used with
a BGAN terminal, the
communication is IP based
between the handset and the
BGAN terminal. From the BGAN
terminal, the call is transmitted
as a normal circuit-switched call.
You can make secure calls to all
IP phones complying with the
ZRTP version used by the
IP Handset.
The IP Handset has some BGAN
terminal control functions. If
configured as handset with the
local number 0501, you can use
the handset to start and stop
data connections (background or
streaming) for all network user groups.
To improve overall system overview the IP Handset displays active, critical
alarms from the BGAN terminal to keep you informed about the status of the
BGAN terminal.
The handset is designed specifically for use in harsh environments and it is
dust proof and splash proof. Excellent sound quality is achieved by including
an efficient noise suppression software. On the large 2.2" colour TFT screen, a
graphical user interface provides easy access to all functions including
contacts and settings. The user interface also provides direct access to certain
features of a connected BGAN terminal.
There are two variants of the handset: A wired model and a wireless model.
Chapter 1: Introduction
Your IP Handset 3
1111
Introduction
The wired IP Handset
The wired handset is powered directly
from the LAN interface using Power over
Ethernet (PoE), so an external power
supply is not needed.
The TT-3670A Thrane IP Handset &
Cradle, wired, includes the following
main units:
• TT-3672A Thrane IP Handset, wired
• TT-3674A Thrane IP cradle, wired
The IP Handset connects to the cradle with
a coil cord. The cradle connects with a
fixed LAN cable to a LAN port with PoE, for
example in a BGAN terminal (Broadband
Global Area Network) for satellite
communication.
Chapter 1: Introduction
4Your IPHandset
The wireless IP Handset
The wireless IP Handset
connects to a wireless access
point using Wireless Local Area
Networking (WLAN).
The internal battery is charged
from the dedicated cradle, which
connects to an external power
supply (10-32 V DC).
Due to the improved power
management the wireless
IP Handset can be on stand-by
time for up to 24 hours.
The TT-3670B Thrane IP Handset & Cradle, wireless, includes the following
main units:
• TT-3672B Thrane IP Handset, wireless
• TT-3674B Thrane Cradle for IP Handset
Chapter 1: Introduction
Features 5
1111
Introduction
Features
The IP Handset offers the following features:
Plain voice communication over Internet or IP based network
Secure voice communication over Internet or IP based network
Start and stop IP data connections in a connected BGAN terminal
Contacts list with up to 100 entries
Intuitive user interface and menu system
Built-in web interface
High quality colour display QVGA with night colours
Rugged but elegant design
Splash proof and dust proof
Connectivity to Broadband Global Area Network (BGAN) terminal
BGAN menu to display BGAN terminal type, GPS position and more
Display of critical alarms from the BGAN terminal
Chapter 1: Introduction
6Features
7
Chapter 2
2222
Getting started
Getting started 2
This chapter describes how to install and start up the IP Handset and make the
first call. It also gives an overview of the display and keypad and explains how
to navigate with the keypad.
Getting started with the wired IP Handset
Introduction
The wired IP Handset connects to the cradle with a coil cord. The cradle
connects with a fixed LAN cable to a LAN port with PoE, for example in a BGAN
terminal. The IP Handset is powered directly from the LAN (PoE) interface.
Chapter 2: Getting started
8 Getting started with the wired IP Handset
Connectors
IP Handset connectors
The IP Handset has a coil cord with a LAN connector for connecting to the
cradle or directly to a LAN (PoE) interface.
The handset also has two connectors on the side of the handset:
• one connector for connecting a headset.
• one Mini-USB connector.
IP cradle connectors
The cradle for the IP handset has two internal LAN connectors and an
alternative terminal block for the LAN connection:
• One LAN connector connects to the coil cord from the IP Handset.
• The other LAN connector, or alternatively the terminal block, connects to
your LAN cable between the cradle and the BGAN terminal.
Note
These two connectors are currently not functional in the wired
handset.
Chapter 2: Getting started
Getting started with the wired IP Handset 9
2222
Getting started
Connecting the cables to the IP cradle
To connect the cables to the IP cradle, do as follows:
1. Remove the two screws holding the centre cover in the bottom of the cradle
and take off the cover.
2. Connect the coil cord from the IP Handset to the cradle connector marked
J103. Then fit the cable relief mounted on the coil cord into the groove at
the cradle exit.
3. To mount the external LAN cable, do one of the following:
• Connect a standard LAN cable to the connector marked J102 in the
cradle. This is the cable for connecting to the BGAN terminal or other
LAN (PoE) interface.
Important
The space between the cable LAN connector and the
PCB is very scarce - make sure the housing of the cable
connector is not too thick to allow for the connectors to
fit properly.
J101
J102
Cable relief
J103
Fit coil cord
here
Chapter 2: Getting started
10 Getting started with the wired IP Handset
• Connect the wires of a LAN cable to the terminal block marked J101. The
text next to the terminal block indicates which signal goes where.
4. Mount cable relief at the cable exit from the cradle.
5. Mount the cover and fasten the two screws.
Note
Make sure the cable relief matches the size of the cable.
Chapter 2: Getting started
Getting started with the wired IP Handset 11
2222
Getting started
Installing the cradle
Mount the cradle on a wall or a desktop with 3 screws fitting in the holes
indicated in the drawing below (front view).
Chapter 2: Getting started
12 Getting started with the wired IP Handset
Connecting the wired IP Handset to a BGAN terminal
To connect the wired IP Handset to a BGAN terminal do as follows:
1. Start up the BGAN terminal as described in the user manual for the
terminal.
2. Connect the LAN cable from the IP cradle to one of the LAN (PoE)
connectors on the BGAN terminal.
The cable between cradle and terminal must be maximum 80 m.
The IP Handset starts up automatically when connected to the BGAN terminal.
However, you may have to configure user name and password if the handset
has not been connected before, and if it is not set up to automatically connect
with the SIP server of the terminal. For further information, see Establishing a
connection using BGAN terminal on page 21.
Note
The LAN interface on the BGAN terminal must supply Power over
Ethernet.
Note
If you insert a switch or similar between the cradle and the
terminal, make sure that it conforms to the industry PoE standard
IEEE 802.3 af (using data pairs).
Chapter 2: Getting started
Getting started with the wired IP Handset 13
2222
Getting started
Starting up the wired IP Handset
To switch on the IP Handset
The wired IP Handset is automatically powered when it is connected to a LAN
interface with PoE.
If the handset has been switched off, you can switch it back on by pressing
and holding the on hook key until the display lights up.
If the handset does not start up, the reason may be that there is no PoE in the
LAN interface. If you are connecting to a BGAN terminal, check that the PoE
indicator on the terminal lights green for the connected port. For further
information, refer to the installation manual for the BGAN terminal.
To switch off the IP Handset, press and hold the on hook key again until the
display is turned off.
On/off/on-hook
key
Volume up
Volume down
Chapter 2: Getting started
14 Getting started with the wireless IP Handset
Getting started with the wireless IP Handset
Introduction
Overview
The wireless IP Handset connects to a wireless access point, which is
connected to a BGAN terminal or other IP connection or directly to a BGAN
terminal with integrated wireless access point. The internal battery is charged
from the dedicated cradle connected to an external power supply.
Charging cradle
IP Handset, Wireless
Wireless access point (WLAN)
BGAN terminal
Chapter 2: Getting started
Getting started with the wireless IP Handset 15
2222
Getting started
IP Handset connectors
The handset has two connectors on the side of the handset:
• one connector for connecting a headset.
• one Mini-USB 5-pin connector, for charging the handset from a computer
or USB charger.
Preparing the hardware
For the wireless IP Handset you need the following hardware:
• A BGAN terminal with integrated wireless access point or a separate
wireless access point complying to the Wireless Local Area Networking
(WLAN) standard 802.11b/g
• For charging the handset:
• an external power supply with 10-32 V DC nominal power, min. 7 W, or
• a computer and a USB cable with a mini-USB 5-pin connector at one
end and a USB-A connector at the other end.
To connect the wireless access point
If the BGAN terminal does not have an integrated wireless access point you
may connect the wireless access point to a BGAN terminal or to your standard
network connection.
For information on how to install the wireless access point, refer to the
documentation that comes with your wireless access point.
Mini-USB Jack connector for headset
Chapter 2: Getting started
16 Getting started with the wireless IP Handset
To connect an external power supply to the cradle
The cradle for the IP Handset serves as a charger when it is connected to an
external power supply (10-32 V DC, 7 W).
If you only have access to AC power, a compatible AC-DC power supply, TT3682L, is available from Thrane & Thrane. This power supply is also used for
the EXPLORER 300/500 BGAN terminal.
To connect an external power supply to the cradle, do as follows:
1. On the back of the cradle, unscrew the two screws holding the cover.
2. Remove the cover.
3. Connect your power supply to the cradle.
There are two options for connecting to the cradle:
• Using the internal DC connector in the cradle.
The connector is a proprietary DC Jack, 2.5 mm, positive centre.
Terminal block J101
DC Connector
Chapter 2: Getting started
Getting started with the wireless IP Handset 17
2222
Getting started
The connector on the EXPLORER power supply is compatible with this
connector.
• Using the internal terminal block (J101).
Connect the wires from your DC supply to DC+ and DC- in the terminal
block J101.
4. Secure the cable with a cable relief at the cable exit on the cradle.
5. Mount the cover and fasten the two screws.
For information on how to mount the cradle on a wall or desktop, see
Installing the cradle on page 11.
Note
Make sure the cable relief matches the size of the cable.
Chapter 2: Getting started
18 Getting started with the wireless IP Handset
Charging the IP Handset
Introduction
The battery icon next to the handset icon
in the top right corner of the display
shows the battery status of the handset.
When the battery level is critically low,
the handset makes a sound and shows a message, and the icon starts flashing
to indicate that the battery needs recharging. If the battery is not recharged,
the handset will eventually switch off.
There are two options for charging the handset:
• To charge the IP Handset using the cradle
• To charge the IP Handset from a computer or USB charger (only wireless
model)
On delivery the battery of the IP Handset is approximately 50% charged and
ready for use.
To charge the IP Handset using the cradle
The cradle must be connected to an external 10-32 V DC power supply, as
described in the previous section.
Place the IP Handset in the cradle with the display facing up. The handset
automatically starts the charging process.
To charge the IP Handset from a computer or USB charger
You need a computer or a USB charger and a USB cable with a mini-USB 5-pin
connector at one end and a USB-A connector at the other end.
Do as follows:
1. Connect the mini-USB connector to the connector at the side of your
handset.
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