USER MANUAL
SAILOR 700 VSAT
SAILOR 700 VSAT User Manual
SAILOR 700 VSAT
mini-VSAT Broadbandsm System
User Manual
This User Manual provides all of the basic information you need to operate, set
up, and troubleshoot the SAILOR 700 VSAT system. For detailed installation
information, please refer to the SAILOR 700 VSAT Installation Manual.
Serial Numbers
The ADU (antenna excl. radome), ACU (Antenna Control Unit) and VMU
(VSAT Modem Unit) are supplied by KVH Industries as OEM products
(TracPhone V7 antenna, TracPhone V7 Control Unit and TracPhone V7
Modem).
The IP Handset and the radome are manufactured by Thrane & Thrane.
ADU
ACU
VMU
IP Handset
Thrane & Thrane Part # 98-128893-D, KVH part # 54-0630-D
© 2010, Thrane & Thrane A/S, All rights reserved.
Trademark Information
Thrane & Thrane is a registered trademark of Thrane & Thrane A/S.
SAILOR is a registered trademark of Thrane & Thrane A/S
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this document. No
company shall be liable for errors contained herein. The information in this document is subject to change
without notice. No warranty of any kind is made with regard to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose.
Table of Contents
1Introduction
Using this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2Operation
Satellite Communication Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
SAILOR 700 VSAT User Manual
Table of Contents
System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using the mini-VSAT Broadband Service . . . . . . . . . . . . . . . . . . . . .14
Using the VoIP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3 Configuration
Adjusting the ACU Display Brightness . . . . . . . . . . . . . . . . . . . . . . .19
Configuring RF Radiation Hazard Zones. . . . . . . . . . . . . . . . . . . . . 20
Setting DVB-Assist Search Mode On/Off . . . . . . . . . . . . . . . . . . . . . 27
Resetting the System to Factory Conditions . . . . . . . . . . . . . . . . . . 29
Configuring Your Computer for mini-VSAT Broadband. . . . . . . . . . .31
Configuring the Thrane IP Handset for SAILOR 700 . . . . . . . . . . . . 39
4Troubleshooting
Five Simple Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Control Unit (ACU) Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Modem (VMU) Status Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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SAILOR 700 VSAT User Manual
Table of Contents
A Wiring Diagram
B Menus Quick Reference Guide
Troubleshooting a VoIP Service Problem . . . . . . . . . . . . . . . . . . . . 50
Viewing Status Information on Your Web Browser . . . . . . . . . . . . . 52
Viewing Status Information on the ACU . . . . . . . . . . . . . . . . . . . . . 58
Calibrating the ADU Gyros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Menus Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
C Glossary
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
ii
1. Introduction
This chapter provides a basic overview of this manual and your
SAILOR 700 VSAT system. It also provides important safety information
you need to know before using the product.
Contents
Using this Manual .............................................................3
Important Safety Information............................................ 5
System Overview............................................................... 6
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
1
Using this Manual
This manual provides complete operation, configuration, and troubleshooting
information for your SAILOR 700 VSAT system.
Who Should Use this Manual
The user should refer to the “Operation” chapter to learn how to operate the
system.
The user or installer should refer to the “Configuration” chapter for information on
setting up the system for the desired preferences.
The user and/or servicing technician should refer to the “Troubleshooting” chapter
to help identify the cause of a system problem.
Icons Used in this Manual
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
This manual uses the following icons:
Icon Description
This is a danger, warning, or caution notice. Be sure to read
these carefully to avoid injury!
Icon
Description
This is an illustration of the buttons on the ACU. Gray shading indicates
which button the user should press.
3
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
Typographical Conventions
This manual uses the following typographical conventions:
Text E x amp l e Desc r ipt ion
Press MENUS to view the
menu
SELECT SATELLITES Text as it appears on the ACU display
The display shows
“BRIGHTNESS”
See “Switching Satellites” on
page 14.
Related Documentation
In addition to this User Manual, the following documents are provided with your
SAILOR 700 VSAT system:
Document Description
Installation Manual Complete installation instructions
Service Activation Form Details on activating the system for mini-
Both the icon and the name of the button
are provided
Text in quotes is shown on the ACU display
Cross-reference to another chapter in the
manual or to a website
VSAT Broadband service
ADU Mounting Template Template that the installer uses to lay out
the ADU mounting holes
Contents List List of every part contained in the delivery
4
Important Safety Information
ADU
For your own safety, and for the safety of your passengers and/or crew, be sure to
read the following important notices.
Warning - Risk of Electric Shock
Potentially lethal voltages are present within the ACU and the VMU. To avoid
electric shock, do not open the chassis enclosures of the belowdecks equipment.
They contain no user-serviceable parts, and opening the enclosure(s) will void the
product’s warranty.
Caution - RF Radiation Hazard
The ADU transmits radio frequency (RF) energy that is potentially harmful.
Whenever the system is powered on, make sure everyone stays more than 36 feet
(11 m) away from the ADU within its 5°-80° elevation range. No hazard exists
directly above the ADU and anywhere below the ADU’s mounting plane.
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
Figure 1-1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure
• If a person is standing outside the ADU’s main transmission beam, minimum
safe distance is 1 foot (0.3 m). However, since a person may not know which
direction the ADU is pointing, it is always best to observe the full 36 feet (11 m)
minimum safe distance.
• Using the ACU, you can set up RF radiation hazard zones to inhibit
transmissions within areas frequented by your passengers and/or crew. See
“Configuring RF Radiation Hazard Zones” on page 20 for details.
5
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
System Overview
Your SAILOR 700 VSAT is a complete mini-VSAT Broadband communications system
for mariners on the move. Using cutting-edge spread spectrum technology, which
was previously only available to the military and corporate jets, the
SAILOR 700 VSAT delivers a seamless and consistent Internet experience. And it all
comes with an ADU that is 85% smaller and 75% lighter than traditional VSAT
antennas.
As shown in the basic diagram below, the system consists of an antenna system
(ADU), control unit (ACU), and modem (VMU) that connect to a land-based hub via
a Ku-band satellite. The hub then provides the Internet link, as managed by the
Network Operations Center. A brief description of each system component is
provided on the following page. A detailed wiring diagram is provided in “Wiring
Diagram” on page 67.
Figure 1-2 SAILOR 700 VSAT mini-VSAT Network Diagram
ACU &
VMU
Switch
ADU
Thrane
IP Handset
6
System Components
The SAILOR 700 VSAT system includes the following components:
The ADU provides the satellite link between the
onboard modem and the land-based hub. Using its
integrated GPS, advanced reflector technology, and
gyro stabilization, the ADU automatically locates and
tracks the correct satellite, even while your vessel is
on the move.
The ACU supplies power to the ADU, links the ADU
to the VMU, and allows you to operate and
configure all aspects of the system.
The VMU, manufactured by ViaSat, is the
transceiver and “brain” of the system. It processes
all incoming and outgoing TCP/IP data between
the ADU and the switch using its proprietary
spread spectrum technologies. It also powers the
ADU’s transmission and reception components,
Block-Up-Converter (BUC) and Low Noise Block
down-converter (LNB).
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
The switch links the system to your onboard local
area network (LAN) via wired Ethernet connections.
Four of its eight ports support Power over Ethernet
(PoE) - they can supply power to any IEEE 802.3afcompliant device, including the Thrane IP Handset.
If you connect a wireless access point to the switch,
be sure to apply security settings (such as
encryption) to protect the network.
The remote service and support module is a
compact GPRS cellular modem. This unit allows
Technical Support to “dial in” to your system for
troubleshooting purposes.
7
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
The Thrane IP handset allows you to make over
your Ethernet connection. The handset is not
strictly dedicated to the SAILOR 700 VSAT system,
but can also be used in a public network as a
standard IP telephone. The IP handset is powered
directly from the Ethernet switch using Power over
Ethernet (PoE).
Service Activation
Before you can start using the SAILOR 700 VSAT, you need to activate the system
for mini-VSAT Broadband service. To activate, simply fill out the Activation Form
provided with your system. Then fax the completed form to Thrane & Thrane at the
following number:
Thrane & Thrane A/S:
Fax: +45 39558888
Once Thrane & Thrane processes the form, a representative will call you to confirm
your system is activated and ready for use.
8
2. Operation
This chapter explains how to turn on and use the SAILOR 700 VSAT
system. It also explains how to interpret the startup screens.
Contents
Satellite Communication Basics........................................ 11
Turning On the System .................................................... 12
System Startup ................................................................ 13
Using the mini-VSAT Broadband Service ......................... 14
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
Using the VoIP Service..................................................... 15
9
Satellite Communication Basics
Equator
Anything that stands between the ADU and the satellite can block signals,
resulting in lost data. Common causes of blockage include the ship’s funnel,
masts, trees, buildings, and bridges. Heavy rain, ice, or snow may also
temporarily interrupt reception.
IMPORTANT!
Ku-band communications satellites are located in fixed positions above the Earth’s
equator and relay data to/from the earth within the regions that they serve.
Therefore, to communicate via a given satellite, you must be located within that
satellite’s unique coverage area, also known as its “footprint.”
TIP: To view the latest mini-VSAT Broadband satellite coverage map, visit our
website at www.thrane.com.
Figure 2-1 Example of a Satellite Footprint
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
In addition, since satellites are located 22,300 miles (35,900 km) above the
equator, the SAILOR 700 VSAT ADU must have a clear view of the sky to transmit
and receive signals.
11
SAILOR 700 VSAT User Manual
ADU
Chapter 2 - Operation
Turning On the System
Follow the steps below to turn on your SAILOR 700 VSAT system.
The ADU transmits RF energy
that is potentially harmful.
Everyone must stay more than 36
feet (11 m) away from the ADU
within its 5°-80° elevation
range. No hazard exists directly
above the ADU and anywhere
below its mounting plane.
CAUTION
1. Make sure the ADU has a clear view of the sky.
2. Make sure power is applied to the VMU, ACU, switch and computer(s).
3. Press the power button on the VMU. The button’s light should illuminate
green.
Figure 2-2 VMU Front Panel Power Switch
4. Press the power button on the ACU. The button’s light should illuminate
green. The ACU supplies power to the ADU.
Figure 2-3 ACU Front Panel Power Switch
5. Turn on your networked computer(s).
6. Wait five minutes for system startup (see the next section for details).
Once the ADU finds the correct service satellite, all status lights on the ACU and the
VMU should be lit green. If any lights are not lit green, refer to “Troubleshooting”
on page 41.
12
System Startup
ANTENNA INITIALIZING
GPS: ACQUIRED
41.1N, 72.3W
Note: Not for navigational use!
WAITING FOR MODEM
MODEM COMMS: OK
RECEIVING SATELLITE
INFO FROM MODEM
SEARCHING FOR 72W
DVB-ASSIST SATELLITE
Note: Satellites will vary
TRACKING 72W
DVB-ASSIST SATELLITE
SEARCHING FOR 22W
SERVICE SATELLITE
Note: Satellites will vary
TRACKING 22W
SERVICE SATELLITE
ONLINE
TRACKING 22W
The ACU shows the following screens during startup. If the display shows an error
message, see “Error Messages” on page 47.
ACU Screen Description
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
The ADU is running a self test routine
When GPS acquires a fix, the display
briefly shows your latitude/longitude.
The ADU is waiting for the VMU to
initialize
The VMU is communicating with the
ACU
The VMU is providing satellite
identification data to the ADU
The ADU is searching for the DVBAssist satellite, which helps it find the
correct service satellite*
The ADU has found the DVB-Assist
satellite*
The ADU is shifting to point at the miniVSAT Broadband service satellite
The ADU is now tracking the service
satellite
* Not displayed if DVB-Assist search mode is turned off
The VMU has accessed the mini-VSAT
Broadband service; the system is ready
for use!
13
SAILOR 700 VSAT User Manual
Certain applications, such as continuous streaming video, web cams, and
high-speed gaming, are not supported by fixed-rate service plans. For details,
be sure to read all of the General Terms and Conditions for SAILOR VSAT.
IMPORTANT!
Chapter 2 - Operation
Using the mini-VSAT Broadband Service
Once the SAILOR 700 VSAT VMU establishes a connection with the mini-VSAT
Broadband service, you can perform all of the same Internet tasks you perform at
home:
•E-mail
• Video conferencing
• Internet browsing
• Weather and chart updates
• Instant messaging
• Accessing corporate networks (VPNs)
• Data transfers
NOTE: The system must be activated before you can use it. See “Service Activation”
on page 8 for details.
14
Using the VoIP Service
The Thrane & Thrane IP Handset is used for making phone calls over an IP-based
network. When used with the SAILOR 700 VSAT system, it allows you to make and
receive phone calls using the mini-VSAT Broadband service.
This section explains how to use the VoIP service with the Thrane IP Handset. For
information on configuration of the handset, see “Configuring the Thrane IP
Handset for SAILOR 700” on page 39.
Connecting the Thrane IP Handset
To connect the Thrane IP Handset, do as follows:
1. Make sure the Ethernet switch is connected to power and to the “User
ENet” connector on the VMU as described in the installation manual.
2. Make sure the cradle for the IP handset is connected to one of the PoE
connectors on the Ethernet switch.
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
If the handset is already configured and the system is powered, your handset
should now be ready for use.
Check the display of the handset. When the display shows this icon in the top
right corner, the handset is ready for making or receiving calls.
Placing a Voice Call from the IP Handset
NOTE: If the handset is in the cradle while you make the call, the mode will
automatically be hands-free (default function).
When the IP handset is ready, (showing ) do as follows to place a voice call
from the handset:
Dial 00 + Country Code + Phone Number and press
(Phone Number may include an area number).
Example: To call Thrane & Thrane in Denmark:
Dial 00 45 39558800 and press
The display of the handset shows the progress of the call.
15
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
Placing a Voice Call to the IP Handset
To place a call to a Thrane IP handset connected to the SAILOR 700 VSAT system,
you need to call a central switchboard, which will put you in contact with the
number of the SAILOR 700 VSAT system you wish to call. Do as follows:
1. Dial 00 45 69121665 and press
2. Have the mobile number of the SAILOR 700 VSAT system ready and follow
the instructions from the switchboard.
16
3. Configuration
This chapter explains how to change the brightness of the ACU’s display, set up an RF
radiation hazard zone, turn the DVB-Assist search mode on or off, and reset the system to
its factory configuration. It also explains how to configure your computer for a wired
Ethernet connection to the SAILOR 700 VSAT system. For details on setting up a wireless
network, refer to the instructions provided with your wireless access point (purchased
separately).
Contents
Adjusting the ACU Display Brightness.............................. 19
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
Configuring RF Radiation Hazard Zones ..........................20
Setting DVB-Assist Search Mode On/Off...........................27
Resetting the System to Factory Conditions......................29
Configuring Your Computer for mini-VSAT Broadband..... 31
Configuring the Thrane IP Handset for SAILOR 700..........39
17
Adjusting the ACU Display Brightness
Follow the steps below to adjust the brightness of the ACU’s front panel display.
1. Press MENUS until the display shows “CONFIGURATION.”
CONFIGURATION
NEXT MENU ACCEPT
2. Press ACCEPT.
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
BRIGHTNESS= HIGH
NEXT ITEM CHANGE
3. Press CHANGE until the display shows the desired brightness setting:
HIGH, MEDIUM, or LOW.
BRIGHTNESS= MEDIUM?
CHANGE ACCEPT
4. Press ACCEPT.
BRIGHTNESS= MEDIUM
5. Press EXIT to exit the menu.
19
SAILOR 700 VSAT User Manual
RF RADIATION HAZARD!
TRANSMIT INHIBITED
Chapter 3 - Configuration
Configuring RF Radiation Hazard Zones
To prevent exposure to the ADU’s radiated RF energy, you can configure up to two
RF radiation hazard zones for areas frequented by crew and/or passengers. (See
“Important Safety Information” on page 5 for details on minimum safety
distances.)
When determining the need for a hazard zone, keep in mind that the ADU
transmits within an elevation range of 5°-80°. Therefore, you do not need to
consider any areas that are below the ADU’s mounting plane, since they are safe
from radiation exposure.
Whenever the ADU points within an RF radiation hazard zone, the system will
disable the transmitter and the ACU will display the following message:
Once the ADU points outside the hazard zone, transmission capability will be
restored.
20
Defining an RF Radiation Hazard Zone
Antenna
000
180
090270
045
135225
315
Forward
335 025
RF Radiation
Hazard Zone
(Example)
Beginning
Azimuth
Ending
Azimuth
BRIGHTNESS= HIGH
NEXT ITEM CHANGE
Follow the steps below to configure an RF radiation hazard zone.
1. Determine the necessary azimuth range for the RF hazard zone. You will
need to enter the beginning and ending azimuths that define the outer
boundaries of the zone, relative to the ADU’s forward arrow, which
should be pointing toward the bow (see Figure 3-1).
NOTE: Each RF hazard zone must span at least 5°. Therefore, be sure to set
beginning and ending azimuths at least 5° apart.
Figure 3-1 Beginning and Ending Azimuths Defining RF Radiation Hazard
Zone
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
2. Press MENUS until the display shows “CONFIGURATION.”
3. Press ACCEPT.
CONFIGURATION
NEXT MENU ACCEPT
21
SAILOR 700 VSAT User Manual
SET HAZARD ZONE= NO
NEXT ITEM CHANGE
Chapter 3 - Configuration
4. Press MENUS until the display shows “SET HAZARD ZONE.”
5. Press CHANGE until the display shows “SET HAZARD ZONE = YES.”
SET HAZARD ZONE=YES?
CHANGE ACCEPT
6. Press ACCEPT.
ZONE 1= 000-000
NEXT ITEM CHANGE
7. Press CHANGE. A cursor appears under the first number in the
displayed azimuth range for RF radiation hazard zone #1.
ZONE 1= 000-000
CHANGE ACCEPT
8. Press CHANGE until the number is set to the first digit of the beginning
azimuth for zone #1. If the azimuth value is less than 100°, set the first digit
to zero.
9. Press ACCEPT. The cursor moves to the next number.
22
SAILOR 700 VSAT User Manual
Make sure “XMT IN ZONES” is set to NO, so the ADU will not transmit
whenever it points within one of your configured RF radiation hazard
zones. If “XMT IN ZONES” is set to YES, the zones are disabled,
allowing the ADU to transmit within them.
IMPORTANT!
Chapter 3 - Configuration
ZONE 1= 300-000
CHANGE ACCEPT
10. Repeat steps 8 and 9 to set the remaining digits of the range of azimuths
for zone #1. Once you have set the entire range, the cursor disappears
from the display.
ZONE 1= 335-025?
CHANGE ACCEPT
11. Press ACCEPT. The display shows the current azimuth range for RF
radiation hazard zone #2.
ZONE 2= 000-000
NEXT ITEM CHANGE
12. If you wish to set up a second RF radiation hazard zone, repeat steps 7-11.
(Be sure the second zone does not overlap the first.) Otherwise, press
MENUS. The display shows the current setting for Transmit Inhibition
(“XMT IN ZONES”).
XMT IN ZONES= NO
NEXT ITEM CHANGE
23
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
13. If the display shows “XMT IN ZONES = YES,” press CHANGE until the
14. Press EXIT to exit the menu.
display shows “XMT IN ZONES = NO.” Then press ACCEPT.
XMT IN ZONES= NO?
CHANGE ACCEPT
24
Disabling RF Radiation Hazard Zones
SET HAZARD ZONE= NO
NEXT ITEM CHANGE
If you wish to remove all restrictions on transmissions, follow the steps below to
disable your programmed RF radiation hazard zones. This function simply disables
the hazard zones; it does not delete them from memory.
CAUTION
Disabling RF radiation hazard zones allows the ADU to transmit in any direction,
even if the ADU is pointing in an area accessible to passengers and crew. Make
certain that everyone stays a minimum safe distance away from the ADU before
you transmit. Also be sure to return to this menu and restore the hazard zones
when you are done transmitting.
NOTE: You can view the currently programmed hazard zones in the ACU’s Antenna
Status menu (see “Antenna Status Information” on page 61).
1. Press MENUS until the display shows “CONFIGURATION.”
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
CONFIGURATION
NEXT MENU ACCEPT
2. Press ACCEPT.
BRIGHTNESS= HIGH
NEXT ITEM CHANGE
3. Press MENUS until the display shows “SET HAZARD ZONE.”
4. Press CHANGE until the display shows “SET HAZARD ZONE = YES.”
25
SAILOR 700 VSAT User Manual
XMT IN ZONES= NO
NEXT ITEM CHANGE
Chapter 3 - Configuration
5. Press ACCEPT.
6. Press MENUS until the display shows “XMT IN ZONES.”
SET HAZARD ZONE=YES?
CHANGE ACCEPT
ZONE 1= 335-025
NEXT ITEM CHANGE
7. Press CHANGE until the display shows “XMT IN ZONES = YES.”
XMT IN ZONES= YES?
CHANGE ACCEPT
8. Press ACCEPT.
WARNING: XMT ALLOWED
IN RF HAZARD ZONES
9. Press EXIT to exit the menu.
26
Setting DVB-Assist Search Mode On/Off
The ADU performs best with the DVB-Assist search mode enabled. Do not turn
it off unless the ADU cannot find the DVB-Assist satellite.
IMPORTANT!
DVB ASSIST= ON
NEXT ITEM CHANGE
In most conditions, you should keep the DVB-Assist search mode turned on. With
DVB-Assist enabled, the SAILOR 700 VSAT ADU finds a DVB-Assist satellite first
before it shifts to point at the mini-VSAT Broadband service satellite. This process
speeds up the system startup time, since the ADU normally finds the service
satellite much faster when using the DVB-Assist satellite as a guidepost.
However, if the ADU is unable to find the DVB-Assist satellite after 20 minutes, and
you found none of the issues listed in “Five Simple Checks” on page 43, you may
turn off the DVB-Assist search mode and force the ADU to search for the service
satellite directly upon startup. If you choose this option, be sure the vessel is
operating in calm seas; excessive motion will hinder the ADU’s ability to find the
satellite.
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
Follow the steps below to set the DVB-Assist search mode On or Off.
1. Press MENUS until the display shows “CONFIGURATION.”
CONFIGURATION
NEXT MENU ACCEPT
2. Press ACCEPT.
BRIGHTNESS= HIGH
NEXT ITEM CHANGE
3. Press MENUS until the display shows “DVB ASSIST.”
27
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
4. Press CHANGE until the display shows the desired DVB-Assist setting:
5. Press ACCEPT.
ON or OFF.
DVB ASSIST= OFF?
CHANGE ACCEPT
28
Resetting the System to Factory Conditions
FACTORY RESET= NO
NEXT ITEM CHANGE
Follow the steps below to reset the SAILOR 700 VSAT system to its original factory
configuration.
CAUTION
Resetting the system clears all RF radiation hazard zones. The ADU will be able
to transmit in any direction until you reprogram the hazard zones into the ADU.
1. Press MENUS until the display shows “CONFIGURATION.”
CONFIGURATION
NEXT MENU ACCEPT
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
2. Press ACCEPT.
BRIGHTNESS= HIGH
NEXT ITEM CHANGE
3. Press MENUS until the display shows “FACTORY RESET.”
29
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
4. Press CHANGE until the display shows “FACTORY RESET= YES.”
5. Press ACCEPT.
FACTORY RESET= YES?
CHANGE ACCEPT
RESET TO FACTORY?
ACCEPT EXIT
6. Press ACCEPT again to reset the system.
30
SAILOR 700 VSAT User Manual
When setting up a wireless network, be sure to apply security settings, such as
encryption, to protect your network from outside intrusion. If your network is
not secure, outsiders within range of your wireless network will be able to use
your wireless connection without your knowledge.
IMPORTANT!
Chapter 3 - Configuration
Configuring Your Computer for mini-VSAT Broadband
Follow the steps below to configure your computer for DHCP addressing. This will
allow your computer to communicate with the VMU via its Ethernet connection.
NOTE: If you wish to set up a wireless connection, set up and test a wired Ethernet
connection first. Then purchase a wireless access point (WAP), connect it to the
switch, and follow the wireless setup instructions provided with the WAP.
NOTE: Thrane & Thrane Technical Support fully supports the three operating
™
systems described here: Windows Vista
, Windows XP, and Macintosh® OS X.
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SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
Windows Vista
Follow the steps below to configure a Windows Vista computer.
1. At the Windows Control Panel, double-click the Network and Sharing
2. At the Network and Sharing Center window, double-click the View Status
Center icon. You can find the Control Panel either through the Start menu
or “My Computer.”
link for the Ethernet connection you are using for mini-VSAT Broadband.
3. At the Local Area Connection Status window, click Properties. If this screen
doesn’t appear, just skip to Step 4.
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SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
4. At the Local Area Connection Properties window, select the Networking
tab. Then select Internet Protocol Version 4 and click Properties.
5. At the Internet Protocol Properties window, select Obtain an IP address
automatically and Obtain DNS server address automatically. Then click
OK.
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SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
6. At Local Area Connection Properties, click OK.
34
Windows XP
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
Follow the steps below to configure a Windows XP computer.
1. At the Windows Control Panel, double-click the Network Connections
icon. You can find the Control Panel either through the Start menu or “My
Computer.”
2. At the Network Connections window, double-click the Local Area
Connection icon for the Ethernet connection you are using for mini-VSAT
Broadband.
3. At the Local Area Connection Status window, select the General tab. Then
click the Properties button. If this screen doesn’t appear, simply skip to
Step 4.
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SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
4. At the Local Area Connection Properties window, select the General tab.
Then select Internet Protocol (TCP/IP) and click Properties.
5. At the Internet Protocol (TCP/IP) Properties window, select the General
tab. Then select Obtain an IP address automatically and Obtain DNS
server address automatically. Then click OK.
36
6. At Local Area Connection Properties, click OK.
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
7. Restart your computer.
37
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
Mac OS X
Follow the steps below to configure a Mac OS X computer.
1. At System Preferences, click the Network icon.
2. At the Network window, select the following:
•Show: Built-in Ethernet
• Configure: Using DHCP
• Leave all text boxes blank.
38
3. Click Apply Now.
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
Configuring the Thrane IP Handset for SAILOR 700
The following section explains how to configure the Thrane IP handset with the
SAILOR 700 VoIP account information and codec.
The SAILOR 700 VoIP account information is supplied by the Thrane & Thrane
distributor who installed the SAILOR 700 system. The following information is
needed to configure the IP handset:
• SIP Server IP address (sipproxy.thrane.com)
• Username for the SAILOR 700 VoIP account
• Password for the SAILOR 700 VoIP account
•Codec G.729
The SAILOR 700 VoIP account username and password is supplied by your
distributor when you sign for the voice subscription for the SAILOR 700 system.
If the handset has been switched off, you can switch it back on by pressing and
holding the key until the display lights up.
To configure the handset, do as follows:
1. Select Menu > SIP > Options and Add to configure a new SIP profile.
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SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
2. Enter following under the SIP settings:
•Profile name, e.g. SAILOR,
• Server name / IP: sipproxy.thrane.com
• Username (supplied by the distributor)
• Password (supplied by the distributor)
• Set Codec Priority to G729.
The Thrane IP Handset is now configured to use the voice channel on the
SAILOR 700 VSAT system.
40
4. Troubleshooting
This chapter identifies basic problems along with their possible causes
and solutions. It also explains what the status lights indicate, how to use
the diagnostic functions, and how to get technical support.
Contents
Five Simple Checks ..........................................................43
Control Unit (ACU) Status Lights ......................................44
Modem (VMU) Status Light ..............................................46
Error Messages................................................................47
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
Troubleshooting a VoIP Service Problem .........................50
Viewing Status Information on Your Web Browser...........52
Viewing Status Information on the ACU ...........................58
Calibrating the ADU Gyros ...............................................64
Technical Support............................................................66
41
Five Simple Checks
If you are experiencing a problem with your SAILOR 700 VSAT system, first check
the five simple things below. If these checks do not lead you to the problem,
contact a Thrane & Thrane-authorized technician (see “Technical Support” on
page 66).
Are all lights on the ACU and VMU lit green?
There are three status lights on the front panel of the ACU and one status light on
the VMU. If any of these lights are not lit green, see “Control Unit (ACU) Status
Lights” on page 44 and “Modem (VMU) Status Light” on page 46 for failure
indications.
Are any error messages displayed on the control panel?
If the control panel is showing an error message, see “Error Messages” on page 47
for error definitions.
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
Can the ADU find the satellite?
If the ADU is continuously searching for the satellite, check the area around the
ADU for blockage. The ADU needs an unobstructed view of the sky to receive
satellite signals. Common causes of blockage include trees, buildings, bridges,
mountains, and nearby equipment or structures on the vessel. You can find which
direction the ADU is pointing by viewing the “AZ/EL” status on the ACU; see
“Antenna Status Messages” on page 62. If there is no blockage, and the ADU can’t
find the satellite after 20 minutes, try disabling the DVB-Assist search mode (see
“Setting DVB-Assist Search Mode On/Off” on page 27). If the ADU is still unable to
find the satellite, you might be located outside of the mini-VSAT Broadband service
coverage area (the latest coverage information is available at www.thrane.com).
Are all system components powered on and connected properly?
Make sure power is applied to all system components, including the VMU, ACU and
switch. Also make sure all of the interconnecting cables are connected tightly.
If you can’t connect via a wireless network, does a wired connection work?
If you have a wireless network onboard, but you are unable to connect to the
Internet while the SAILOR 700 VSAT system is online, connect your computer
directly to the switch via a straight-through (not crossover) Ethernet cable, then
restart your computer. If you can then access the Internet, there is a problem with
your wireless network.
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SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
Control Unit (ACU) Status Lights
Three status lights on the front of the ACU indicate the current status of the system
and can help you identify problems quickly.
Figure 4-1 Control Unit Status Lights
During normal operation, all three status lights should be lit green. The following
tables explain what the different light conditions indicate.
CONTROL UNIT Light
The table below explains what the CONTROL UNIT light indicates.
Light is... Indicates Description
Off Off ACU is powered off or no power input
Green OK Good input power; ACU is operational
Orange Bad power Bad power supply circuit inside the ACU
Red Fault Error detected during ACU self test; try
turning the ACU off, then back on
44
ANTENNA Light
The table below explains what the ANTENNA light indicates.
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
Light is... Indicates Description
Off Off No power input to the ADU
Green Tracking ADU is tracking the satellite
MODEM Light
Green,
Searching ADU is searching for the satellite
flashing
Red Fault Error detected; see error message on display
The table below explains what the MODEM light indicates.
Light is... Indicates Description
Off Off VMU powered off
Green Online VMU online and logged into the mini-VSAT
Broadband service
Green,
Comms OK VMU is communicating with the ADU
flashing
Orange Fault Error detected; see error message on display
Red No comms ACU has lost communications with the VMU;
check wiring
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SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
Modem (VMU) Status Light
A status light on the front of the VMU indicates the current status of the VMU and
can help you identify problems.
Figure 4-2 VMU Status Light
During normal operation, the status light should be lit green. The following table
explains what the different light conditions indicate.
Light is... Indicates Description
Off Off VMU is powered off or no power input
Green Online VMU is logged into the mini-VSAT
Broadband network
Green,
flashing
Red Fault Error detected in VMU; try turning the VMU
Transmitting VMU is transmitting data
off, then back on
46
Error Messages
WAITING FOR GPS
ERROR:
GPS FAILURE
OFFLINE
OUTSIDE COVERAGE
TRANSMIT INHIBITED
BY CTRL UNIT
RF RADIATION HAZARD!
TRANSMIT INHIBITED
ERROR:
ANTENNA AZ ASSEMBLY
ERROR:
ANTENNA EL ASSEMBLY
ERROR:
ANTENNA SKEW ASSMBLY
The table below lists error messages that might appear on the ACU display to
indicate a system problem. Many of these faults should only be repaired by a
Thrane & Thrane-authorized technician. For details on finding a Thrane & Thraneauthorized technician, see “Technical Support” on page 66.
Error Message Description
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
The system is not yet receiving valid
position data from the GPS. It might take
a few minutes for the GPS to acquire a
fix. If this message does not clear, check
for ADU blockage. You can also try
turning the ACU off, then back on.
The GPS is not communicating with the
ACU. Try turning the ACU off, then back
on. If the error persists, the GPS module
inside the ADU might need to be
replaced. Contact a Thrane & Thraneauthorized technician.
Your vessel is located outside the miniVSAT Broadband coverage area, where
service is unavailable (or you are
located within a governmentally
restricted area). Service will be restored
once you reenter the coverage area.
The transmitter is temporarily disabled
due to severe sea conditions or
excessive vibration.
The ADU is pointing within one of your
programmed RF radiation hazard zones.
See “Configuring RF Radiation Hazard
Zones” on page 20 for details.
The ADU’s azimuth motor or limit switch
failed. Contact a Thrane & Thraneauthorized technician.
The ADU’s elevation motor or limit
switch failed. Contact a Thrane &
Thrane-authorized technician.
The ADU’s skew motor or limit switch
failed. Contact a Thrane & Thraneauthorized technician.
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SAILOR 700 VSAT User Manual
ERROR:
CTRL UNIT PWR SUPPLY
ERROR:
ANTENNA POWER SUPPLY
ERROR:
ANTENNA POWER SHORT
ERROR:
ANTENNA POWER OPEN
ERROR:
BUC POWER SHORT
ERROR:
BUC POWER OPEN
ERROR:
MODEM OVERTEMP
ERROR:
CTRL UNIT OVERTEMP
ERROR:
ANTENNA OVERTEMP
Chapter 4 - Troubleshooting
Error Message Description
The ACU is not supplying enough power
to the ADU. Contact a Thrane & Thraneauthorized technician.
The ADU’s power supply circuit might
have failed. Contact a Thrane & Thraneauthorized technician.
There is a short circuit in the ADU power
cable. Check the cable.
There is an open circuit in the ADU
power cable. Check the cable.
There is a short circuit in the BUC power
cable (between the ACU and the VMU)
or the transmit (TX) RF cable. Check the
cables.
There is an open circuit in the BUC
power cable (between the ACU and the
VMU) or the transmit (TX) RF cable.
Check the cables.
The VMU is disabled because its
temperature has risen above 85
°C.
Listen for the cooling fan inside the
VMU. If you don’t hear the fan, contact a
Thrane & Thrane-authorized technician.
If you hear the fan, turn off the system
and allow it to cool down. You might
need to relocate the unit to an area that
provides better ventilation.
The ACU has stopped supplying ADU
and BUC power because its temperature
has risen above 85°C. Turn off the
system and allow it to cool down. You
might need to relocate the unit to an
area that provides better ventilation.
The ADU is disabled because its
temperature has risen above 85°C. Turn
off the system and allow it to cool down.
48
Error Message Description
ERROR:
MODEM COMM FAILURE
ERROR:
NO LNB POWER
ERROR:
RF SOFTWARE FAILURE
ERROR:
ANTENNA COMM FAILURE
ERROR:
NO DVB-ASSIST INFO
WARNING:
BAD DVB-ASSIST INFO
WARNING:
MODEM LAN LINK DOWN
CABLE UNWRAP
PLEASE WAIT
The ACU has lost communications with
the VMU. Ensure the VMU is powered on
and check the interconnecting cables.
You can also try turning the VMU off,
then back on. If the error persists,
contact a Thrane & Thrane-authorized
technician.
The ADU’s LNB (low noise block) is not
receiving 12-18 VDC from the VMU’s “Rx
RF” port. Ensure the VMU is turned on
and check the RX RF cable.
The ADU’s RF software might be
corrupted. Check the wiring and try
turning the ACU and VMU off, then back
on. If the error persists, contact a Thrane
& Thrane-authorized technician.
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
The ACU has lost communications with
the ADU. Check the wiring and try
turning the ACU and VMU off, then back
on. If the error persists, contact a Thrane
& Thrane-authorized technician.
The VMU is not providing any data for
identifying the DVB-Assist satellite. Try
turning the ACU and VMU off, then back
on. If the error persists, contact a Thrane
& Thrane-authorized technician.
The VMU is not providing valid data for
identifying the DVB-Assist satellite.
Contact a Thrane & Thrane-authorized
technician.
The VMU does not detect a local area
network (LAN) on its “User Enet” port.
Make sure the switch is connected to the
VMU via a straight-through, not
crossover, cable.
The ADU is unwrapping its internal
cable; wait 30 seconds.
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Chapter 4 - Troubleshooting
Troubleshooting a VoIP Service Problem
If you have problems establishing a VoIP connection with your Thrane IP Handset,
you may use the following guidelines:
Problem Remedies
No power in the handset
The handset display shows the
following error message:
• Check that the IP handset is
plugged in to the supplied D-Link
PoE Switch in port 1, 2, 3 or 4.
These are the only four sockets
that support PoE.
• Check that the D-Link PoE switch
is powered (green light in System
Power LED on the front of the PoE
switch).
• If there is no green light in the
System Power LED, check power
to the AC/DC power supply for the
PoE switch.
• Check that the SIP settings are
entered correctly in the SIP profile
in the handset. (Select SIP >
Options > Edit/View)
• Check that the IP address of the IP
handset is correct. Default setting
is DHCP enabled.
(Select Network > Settings and
check the IP address)
a
50
• Check that the SAILOR 700 VSAT
system is online on the Internet
by sending a ping command from
the DOS command prompt to a
known IP address, such as 4.2.2.1,
which is a DNS server that
answers to ping commands.
• Check that your Thrane Reseller
has activated your
SAILOR 700 VSAT Voice account.
Problem Remedies
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
The handset display shows the
following error message:
The handset display shows the
following error message:
• Check that a new SAILOR SIP
profile for the SAILOR 700 VoIP
service is created and selected
instead of the BGAN profile.
(Select SIP from the handset
menu and check that the correct
profile is selected. If not, scroll to
the profile you need and select
Connect. If no profile is created for
your SAILOR 700 VSAT system,
you must create a new profile as
described in the Configuration
chapter)
• Check the Username and
Password in the SAILOR SIP
profile in the handset.
(Select SIP > Options > Edit/View
and check that the user name and
password correspond to the
information from your distributor)
• Check that your Thrane Reseller
has activated your SAILOR 700
Voice account.
a. For information on how to configure the IP handset, refer to “Configuring the
Thrane IP Handset for SAILOR 700” on page 39.
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Chapter 4 - Troubleshooting
Viewing Status Information on Your Web Browser
Complete system status information is available via the VMU’s local web interface.
Simply open the web browser on any networked computer and enter the following
web address:
http://192.168.0.1
You will then need to enter the following user name and password:
User name: KVH (all caps)
Password: Leave blank
As long as the VMU is connected and functioning properly, a system status page
will display in your browser.
Figure 4-3 System Status Page Via VMU Web Interface
52
The System Status page provides the following information:
Status Message Description
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
MBS System Status
• Online - VMU is connected to the
mini-VSAT Broadband service
• Offline - VMU is not connected to the
service
Antenna State General status of the ADU:
• Tracking - Tracking the service
satellite
• Signal Acquisition - Searching the
sky for the service satellite
• Offline - Initializing
• Tracking - Tx Inhibit - Tracking the
service satellite, but inhibited from
transmitting due to either an RF
hazard zone or location within a
restricted area
• Error: ACU Fault - Error detected in
the ADU or ACU
Satellite Location Longitude of the currently tracked
satellite
Modem State Should be “Logged In” when the VMU is
online
Signal Quality Must be greater than 2 dB for proper
operation
For additional ADU status information, click the link for “detailed antenna status”
and refer to “Detailed Antenna Status” on page 54.
For additional VMU status information, click the link for “detailed modem status”
and refer to “Detailed Modem Status” on page 56.
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SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
Detailed Antenna Status
When you click the link for “detailed antenna status,” the following web page is
displayed.
Figure 4-4 Detailed Antenna Status Page
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Chapter 4 - Troubleshooting
The Detailed Antenna Status page provides the following information:
Status Message Description
Antenna Model TracPhone V7 (SAILOR 700 VSAT)
Antenna State Same as System Status page
Satellite Location Same as System Status page
Receive Xponder Freq Frequency of the satellite downlink (in
MHz)
Receiver Xponder Polarization Polarization of the satellite downlink:
• Horizontal Linear
•Vertical Linear
Location Vessel position reported by the ADU’s
GPS
Nominal Skew LNB skew angle
Antenna RF Section ADU RF software version
Antenna Main Section ADU main software version
Antenna Control Unit ACU software version
Antenna Serial # ADU serial number
Antenna Control Unit # ACU serial number
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Chapter 4 - Troubleshooting
Detailed Modem Status
When you click the link for “detailed modem status,” the following web page is
displayed.
Figure 4-5 Detailed Modem Status Page
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Chapter 4 - Troubleshooting
The Detailed Modem Status page provides the following information:
Status Message Description
Serial Number VMU serial number
Modem Satellite IP External IP address of the VMU; identity
of the VMU on mini-VSAT Broadband
network
Modem Software Version VMU software version
Terminal Uptime Length of time (in days:minutes:
hours:seconds) that the VMU has been
in operation since its last restart
# of Successful Logins Number of times the VMU has logged
into the network
# of Login Attempts Number of times the VMU has attempted
to log into the network
Bulletin Board Messages Received Number of bulletin board messages the
VMU has received from the hub
Terminal State Should be “Transmit Enabled” when
tracking the service satellite
Chassis Temp Temperature of the VMU’s chassis (in °C)
Receiver AGC Value Receiver gain; RF level indication
Eb/No Quality of the received digital signal;
should be greater than 2 dB
Link State Should be “Locked” when tracking the
service satellite
IP Packets Received Data received by the VMU
EIRP Output power of the ADU
Attenuator Set by the hub; should be greater than
12 dB
Errors Dropped data packets; should not be
incrementing in large numbers
IP Packets Transmitted Data transmitted by the VMU
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SAILOR 700 VSAT User Manual
MODEM STATUS
NEXT MENU ACCEPT
PRESS TO VIEW
EACH MODEM ITEM
MODEM STATE
ONLINE
Chapter 4 - Troubleshooting
Viewing Status Information on the ACU
If you are unable to view the status information screens on the VMU’s web
interface, you can also view system status information on the ACU’s display. You
can select either modem or antenna status information from the main menu.
Modem Status Information
1. Press MENUS until the display shows “MODEM STATUS.”
2. Press ACCEPT to start viewing the modem status screens.
3. Press MENUS to scroll forward through the status messages.
Press CHANGE to scroll backward. When you are done reviewing status
messages, press EXIT.
58
Modem Status Messages
MODEM STATE
ONLINE
ETHERNET LAN STATUS
LINK OK
SERVICE SATELLITE
72.5W
DOWNLINK FREQUENCY
11.840 GHZ
DOWNLNK POLARIZATION
HORIZONTAL
EB/NO
8.6 Db
MODEM SATELLITE IP
10.61.4.9
MODEM LAN IP
192.168.0.1
The table below lists all of the modem status messages.
Status Message Description
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
General status of the VMU:
• Online - VMU is connected to the
mini-VSAT Broadband service
• Offline - VMU is not connected to the
service
•Initializing
• Attempting Login
•Waiting for Hub Comm
• Transmit Disabled
Status of the Ethernet local area
network (LAN) connection:
•Link OK
•Link Down
Satellite currently selected for miniVSAT Broadband service
Frequency of the satellite downlink (in
GHz)
Polarization of the satellite downlink:
• Horizontal Linear
•Vertical Linear
Quality of the received signal;
Eb/No = Energy per bit/noise power per
Hertz; must be greater than 2 dB for
operation
External IP address of the VMU; identity
of the VMU on the mini-VSAT
Broadband network (10.61.4.0 -
10.61.7.255)
Local IP address of the VMU on the
vessel’s LAN
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SAILOR 700 VSAT User Manual
MODEM SUBNET MASK
255.255.255.0
MODEM DHCP STATUS
ENABLED
MODEM TEMPERATURE
50C
MODEM SERIAL #
4.9
MODEM SW VERSION
r12_34
Chapter 4 - Troubleshooting
Status Message Description
Subnet mask of the vessel’s LAN that is
connected to the VMU
Status of the VMU’s DHCP server:
• Enabled - VMU is assigning IP
addresses to clients on the LAN
• Disabled - IP addresses must be
assigned manually to each client on
the LAN
Temperature of the VMU chassis
VMU serial number
VMU software version
60
Antenna Status Information
ANTENNA STATE
TRACKING
1. Press MENUS until the display shows “ANTENNA STATUS.”
ANTENNA STATUS
NEXT MENU ACCEPT
2. Press ACCEPT to start viewing the antenna status screens.
PRESS TO VIEW
EACH ANTENNA ITEM
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
3. Press MENUS to scroll forward through the status messages.
Press CHANGE to scroll backward. When you are done reviewing status
messages, press EXIT.
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SAILOR 700 VSAT User Manual
ANTENNA STATE
TRACKING
CURRENT SATELLITE
72.5W
AZ/EL TO SATELLITE
AZ:234.5, EL:67.2
SATELLITE SKEW
-78.4
GPS STATUS
41.2N, 123.5W
Note: Not for navigational use!
RF HAZARD ZONE 1
335-025
RF HAZARD ZONE 2
225-265
XMT IN ZONES
NO
Chapter 4 - Troubleshooting
Antenna Status Messages
The table below lists all of the status messages.
Status Message Description
General status of the ADU:
•Tracking
• Searching
•Initializing
•Waiting for Modem
• Cable Unwrap - Unwrapping the
internal cable; the cable can wrap up
to 720°
•Idle
•Error
Satellite the ADU is currently tracking
Azimuth and elevation to the service
satellite, relative to the ADU’s
“Forward” arrow (bow)
LNB skew angle required to receive
linear satellite signals
Status of the ADU’s GPS:
• Position data - Latitude/longitude
reported by the GPS
•Acquiring
•Comm Failure
Current setting for RF hazard zone #1
Current setting for RF hazard zone #2
Current setting for XMT in Zones:
• No - Transmission is inhibited if ADU
points within a zone
• Yes - Transmission unrestricted
62
Status Message Description
ANTENNA DC INPUT
41.2 VDC
CTRL UNIT DC INPUT
13.4 VDC
BUC POWER ON
18.4 VDC
ANTENNA MODEL
TRACPHONE V7
ANTENNA SERIAL #
070901234
ANTENNA MAIN BOARD
SW VERSION 2.34
ANTENNA RF BOARD
SW VERSION 1.23
ANTENNA AZ/EL MOTOR
SW VERSION 1.28
ANTENNA SKEW MOTOR
SW VERSION 1.04
CTRL UNIT SERIAL #
070902147
CTRL UNIT
SW VERSION 2.14
DC voltage measured at the ADU’s
circuit board
DC voltage measured at the ACU’s
power input
Status of the ADU’s BUC (transmit)
power:
• On - BUC power is applied; also
reports actual measured power
• Off - BUC power is disabled
ADU model
SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
ADU serial number
Main software version
RF software version
Azimuth/elevation motor software
version
Skew motor software version
ACU serial number
ACU software version
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SAILOR 700 VSAT User Manual
Calibrate the gyros only if directed by Thrane & Thrane Technical Support, and
only while the vessel is stationary. A poor gyro calibration can reduce the
performance of the ADU.
IMPORTANT!
DIAGNOSTICS
NEXT MENU ACCEPT
Chapter 4 - Troubleshooting
Calibrating the ADU Gyros
The SAILOR 700 VSAT ADU’s gyros continuously measure the motion of your vessel
and send this data to the ADU’s motor control circuitry to keep the ADU pointed at
the satellite. At the factory, each ADU gyro is precisely calibrated to work with the
ADU’s circuit board. Therefore, if you ever have a gyro or circuit board replaced,
you will need to recalibrate the gyros for the new part.
Follow the steps below to calibrate the gyros.
1. Press MENUS until the display shows “DIAGNOSTICS.”
2. Press ACCEPT to enter the Diagnostics menu.
ENTERING DIAGNOSTICS
CAL GYRO= NO
NEXT ITEM CHANGE
3. Press CHANGE until the display shows “CAL GYRO= YES.”
CAL GYRO= YES?
CHANGE ACCEPT
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SAILOR 700 VSAT User Manual
DO NOT MOVE VESSEL
DURING CALIBRATION
Chapter 4 - Troubleshooting
4. Press ACCEPT to start gyro calibration.
CALIBRATING GYROS
AZ: EL: SKEW:
5. Verify that the azimuth (AZ), elevation (EL), and skew gyros all pass (“P”).
If any gyro fails (“F”), retry the calibration. If it continues to fail, please
seek technical support (see “Technical Support” on page 66).
CALIBRATING GYROS
AZ:P EL:P SKEW:P
6. Once the gyros are calibrated, the ADU restarts. Wait five minutes for
system startup.
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SAILOR 700 VSAT User Manual
Chapter 4 - Troubleshooting
Technical Suppor t
The SAILOR 700 VSAT system is a sophisticated electronic device; only specially
trained Thrane & Thrane-authorized technicians have the tools and expertise
necessary to diagnose and repair a system fault. Therefore, if you experience an
operating problem or require technical assistance, please call or visit your local
authorized SAILOR 700 VSAT dealer or distributor. You can find a distributor near
you by visiting www.thrane.com/contact/distributors.aspx.
Please have your system serial numbers handy before you call. You can get these
serial numbers from the ACU’s Modem Status and Antenna Status menus.
66
Appendix A
Wiring Diagram
This appendix provides a system wiring diagram. For detailed installation
instructions, refer to the Installation Guide.
Contents
Wiring Diagram ...............................................................69
SAILOR 700 VSAT User Manual
Appendix A - Wiring Diagram
67
Wiring Diagram
ADUADU
VMUVMU
ACUACU
SAILOR 700 VSAT User Manual
Appendix A - Wiring Diagram
Thrane
IP Handset
69
SAILOR 700 VSAT User Manual
Appendix B - Menus Quick Reference Guide
Appendix B
Menus Quick Reference
Guide
This appendix provides a quick reference guide to the ACU menus.
Contents
Menus Quick Reference Guide.........................................75
71
Menus Quick Reference Guide
DIAGNOSTICS
NEXT MENU ACCEPT
MODEM STATUS
NEXT MENU ACCEPT
ANTENNA STATUS
NEXT MENU ACCEPT
CONFIGURATION
NEXT MENU ACCEPT
Press xEXIT at any time to exit menu
MODEM STATE
ONLINE
PRESS TO VIEW
EACH MODEM ITEM
Ethernet LAN Status
Service Satellite
Downlink Frequency
Downlink Polarization
Eb/No
Modem Satellite IP
Modem LAN IP
Modem Subnet Mask
Modem DHCP Status
Modem Temperature
Modem Serial #
Modem SW Version
ANTENNA STATE
TRACKING
Current Satellite
AZ/EL to Satellite
Satellite Skew
GPS Status
RF Hazard Zone 1
RF Hazard Zone 2
XMT in Zones
Antenna DC Input
Ctrl Unit DC Input
BUC Power Control
Antenna Model
Antenna Serial #
Antenna Main Board SW
Antenna RF Board SW
Antenna AZ/EL Motor SW
Antenna Skew Motor SW
Ctrl Unit Serial #
Ctrl Unit SW
PRESS TO VIEW
EACH ANTENNA ITEM
BRIGHTNESS= HIGH
NEXT MENU CHANGE
SET HAZARD ZONE= NO
NEXT MENU CHANGE
Set LCD brightness
Set up 2 hazard zones
and inhibit/allow transmit
Calibrate the
antenna gyros
Main Menu
CAL GYRO= NO
NEXT MENU CHANGE
BRIGHTNESS= MEDIUM?
CHANGE ACCEPT
SET HAZARD ZONE=YES?
CHANGE ACCEPT
CAL GYRO= YES?
CHANGE ACCEPT
FACTORY RESET= NO
NEXT MENU CHANGE
Reset system to factory
FACTORY RESET= YES?
CHANGE ACCEPT
DVB ASSIST= ON
NEXT MENU CHANGE
Set antenna search mode
(with/without DVD-Assist)
DVB ASSIST= OFF?
CHANGE ACCEPT
SAILOR 700 VSAT User Manual
Appendix B - Menus Quick Reference Guide
73
Appendix C
Glossary
This appendix provides a glossary of technical terms used throughout this
manual.
Contents
Glossary ..........................................................................77
SAILOR 700 VSAT User Manual
Appendix C - Glossary
75
Glossary
10BaseT
100BaseT
802.11
AC
SAILOR 700 VSAT User Manual
Appendix C - Glossary
Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum
data rate of 10 Mbps.
Fast Ethernet standard using twisted pair cabling (such as CAT5). Supports a
maximum data rate of 100 Mbps.
Wireless network communications standard commonly used in LANs.
Alternating Current.
ACU
ADU
AGC
Analog Phone
AZ
BUC
Antenna Control Unit.
Above Deck Unit. Used for equipment placed above deck, in this case the antenna.
Automatic Gain Control. Function that automatically boosts the gain of a received
signal, as required, to maintain a constant output level. Indicates RF level.
Standard telephone, also referred to as POTS (Plain Old Telephone Service). Voice
signals are converted into electrical pulses by modulating a carrier signal.
Azimuth angle. Horizontal direction (0°-360°) in which the ADU points.
Block Up-Converter. Device that converts the intermediate frequency signal from
the VMU to a Ku-band frequency and amplifies it for transmission.
Bulletin Board
Communications from the hub to all terminals within its network.
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SAILOR 700 VSAT User Manual
Appendix C - Glossary
CAT5
Category of twisted pair cable with a maximum data rate of
1,000 Mbps.
Chassis
The outside enclosure of an electronic device.
Crossover Cable
Cable in which the pins are reversed from one end to the other. Used for
connecting two computers back-to-back without using an Ethernet hub.
Data Rate
Speed at which a communications path can transfer information, normally
measured in bits per second (bps).
bps
Bits per second.
dB
DC
DHCP
DNS
Downlink
DVB
Decibel. Ratio of one power level to another.
Direct Current.
Dynamic Host Configuration Protocol. IP protocol that allows a server to
automatically assign IP addressing information to a networked computer or device.
Domain Name Service. IP service that translates domain names (such as
“www.thrane.com”) into IP addresses (such as “194.30.189.189”).
Communication path from the satellite to the ADU.
Digital Video Broadcasting project. Global standard of digital broadcasts.
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Eb/No
EIRP
EL
Encryption
Ethernet
SAILOR 700 VSAT User Manual
Appendix C - Glossary
Ratio of Energy-per-bit to Noise power spectral density. The signal-to-noise ratio
of a digital signal.
Effective Isotropic Radiated Power, measured in dBW.
Elevation angle. Vertical direction (5°-80°) in which the ADU points.
As it applies to WiFi, encoding of a wireless signal to protect it from unauthorized
reception.
Network communications standard adopted by most LANs. Communicates via
twisted pair cable at one of three maximum data rates: (1) Standard - 10 Mbps, (2)
Fast - 100 Mbps, and (3) Gigabit - 1 Gbps (1,000 Mbps).
Firewall
Footprint
Forward Link
Frequency
GPRS
GPS
Security mechanism that protects a network from unauthorized access.
Coverage area of a satellite.
Communication path from the satellite hub to the user terminal. Another term for
“Downlink.”
Number of cycles per second of a radio wave, measured in Hertz (Hz).
General Packet Radio Service. High-speed wireless data communications standard.
Global Positioning System. Network of satellites that allow anyone with a GPS
device to accurately fix their position on Earth.
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SAILOR 700 VSAT User Manual
Appendix C - Glossary
Gyro
A device that precisely senses and measures motion in a single axis, such as
elevation or azimuth.
Host
Any computer connected to a network.
HTTP
HyperText Transfer Protocol. The primary protocol for the World Wide Web.
Hub
Earth station that links the satellite network to the terrestrial network.
IF
Intermediate Frequency. As it applies to SAILOR 700 VSAT, L-band output of an
LNB, or input to a BUC.
Internet
IP Address
Kbps
Ku-band
LAN
Global network connecting a vast number of networks and computers.
Unique network identifier assigned to a single computer or device on a network.
Consists of four eight-bit numbers, each between 0 and 255 (for example,
“195.172.7.2”).
Kilobits (1,000 bits) per second.
Range of frequencies from 12 GHz to 18 GHz.
Local Area Network. A relatively small group of computers and devices linked
together within close proximity to each other and usually on the same IP network.
L-band
Range of frequencies from 950 MHz to 2150 MHz.
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LNB
MAC Address
Mbps
Modem
SAILOR 700 VSAT User Manual
Appendix C - Glossary
Low Noise Block down-converter. Device that converts and amplifies a Ku-band
satellite signal into an intermediate frequency (IF) L-band signal.
Media Access Control Address. Unique six-byte hardware identifier assigned to
every network interface card (NIC). Used in most LAN configurations to ensure the
correct addressing of data to specific hosts.
Megabits (1,000,000 bits) per second.
Modulator-demodulator. Translates digital signals into analog signals and viceversa.
Network
A group of computers and devices (such as printers) linked together.
Network Operations Center (NOC)
Station that maintains and manages a telecommunications network.
NIC
Network Interface Card. Expansion or built-in circuit card that provides a computer
with network communication capabilities.
OEM
Original Equipment Manufacturer. Used when a company licenses products or
components from another company and sells the products or components with the
purchasing company's name or logo on them.
Packet
Part of a data message transmitted over a network. Also contains the address of the
destination for routing purposes. (Data messages are divided into packets, sent
over a network, then reassembled in the correct order at the destination.)
PCI
Peripheral Component Interconnect. Bus standard that supports high-speed
connections between computers and peripheral devices.
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SAILOR 700 VSAT User Manual
Appendix C - Glossary
PCMCIA
Personal Computer Memory Card International Association. Organization that
establishes standards for PC cards, credit card-sized memory or input/output
devices, primarily used in laptops.
Ping
Software utility used to check a network connection. Sends a test packet to the
designated address and reports how long it takes to receive a response.
Polarization
Orientation of a satellite signal. Circular polarization, which has a “corkscrew”
propagation path, consists of left-hand (LHCP) and right-hand (RHCP) signals.
Linear polarization consists of vertical and horizontal signals offset by 90 degrees.
Protocol
Standard that establishes strict rules for how data is communicated over a network.
Return Link
RF
RJ45
Router
RSSI
Communication path from the ADU to the satellite. Another term for “Uplink.”
Radio Frequency.
Registered Jack 45. Eight-wire network cable connector for LANs. Similar to a
telephone jack.
Device that connects multiple IP networks. For each data packet it receives that is
destined for another IP network, determines the best path to reach its destination.
Receive Signal Strength Indicator. Indicates the strength of the received satellite
signal. The VMU supplies this data to the ACU for tracking purposes.
Rx
Receive.
Skew
Adjustment angle to orient an LNB with a linearly polarized satellite signal.
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Spread Spectrum
A type of communication method by which the information signal energy is spread
over a frequency band much wider than the minimum bandwidth required for
transmitting the information.
SSID
Service Set Identifier. Unique identifier shared by all computers and devices on a
single wireless network.
Straight-through Cable
Cable in which the pins at one end match the pins at the other end.
Subnet
Subdivision of a network based on IP address. For example, with a subnet mask of
“255.255.255.0,” all computers and devices assigned an IP address starting with
“195.172.8” belong to one subnet (there are 255 possible). An IP address starting
with “195.172.9” designates a different subnet.
SAILOR 700 VSAT User Manual
Appendix C - Glossary
Subnet Mask
SW
Switch
TBD
Divides the latter portion of an IP address into subnet and host designations. For
example, in a regular class B network, the first two numbers in an IP address
define the network ID while the last two numbers define the host ID (the individual
computer or device on that network). A subnet mask changes the format of these
last two numbers by designating the third number as the subnet ID and
designating the last number as the host ID (the computer or device within that
subnet).
Software.
Device that connects two segments of a LAN. Routes data from one segment to
another based on the MAC address of the destination.
To Be Defined
TCP/IP
Transmission Control Protocol/Internet Protocol. Two communications protocols for
the Internet. IP handles the delivery of data packets over the Internet; TCP ensures
that all data packets are successfully delivered and assembled in the proper order.
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SAILOR 700 VSAT User Manual
Appendix C - Glossary
Twisted Pair
Cable type consisting of multiple pairs of cable in which two wires are spiraled
together to reduce electromagnetic noise. Can be either shielded (STP) or
unshielded (UTP). Used extensively in LANs and telephone networks.
Tx
Transmit.
URL
Uniform Resource Locator. Address of a web page or file on the World Wide Web.
Consists of three parts: (1) protocol (such as “http”), (2) IP address or domain name
(such as “www.thrane.com”), and (3) name of the web page or file to be retrieved
from that address (such as “index.html”).
USB
Universal Serial Bus. Bus standard for connecting peripheral devices to a
computer. Supports a data rate of 12 Mbps.
UTP
VMU
VoIP
VSAT
WAN
Unshielded Twisted Pair. Cable consisting of four twisted pairs (8 wires), usually
terminated by RJ45 connectors. Commonly used in LANs.
VSAT Modem Unit. The modem unit performing the "translation" of voice or data
signals into signals that can be transmitted over satellite.
Voice over Internet Protocol. Allows telephone conversations to be routed via the
Internet.
Very Small Aperture (< 3m) Terminal. Communications system in which multiple
users connect via satellite to a single land-based hub, which handles the routing
of all network traffic.
Wide Area Network. A group of computers, devices, and possibly LANs, linked
together over a large geographic area.
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WAP
Wireless Network Access Point. Device that links computers wirelessly to a LAN. To
communicate with the WAP, each computer needs a properly configured wireless
network card.
WEP
Wired Equivalent Privacy. Security mechanism for wireless networks. Encrypts data
to protect it from unauthorized interception.
WiFi
Wireless Fidelity. Refers to an 802.11 wireless network.
WINS Resolution
Windows Internet Naming Service Resolution. Organizes the names of all Windows
computers in a network with their respective IP addresses. Similar function to DNS.
SAILOR 700 VSAT User Manual
Appendix C - Glossary
Wireless Network Card
PCI or PCMCIA card that provides a computer with wireless access to a LAN via a
WAP.
Xponder
Transponder. Component of a satellite that receives radio transmissions from Earth,
amplifies them, and retransmits them back to Earth on a different frequency.
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Thrane & Thrane A/S • info@thrane.com • www.thrane.com
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