Thrane&Thrane SAILOR 700 VSAT User Manual
USER MANUAL
SAILOR 700 VSAT
SAILOR 700 VSAT User Manual
SAILOR 700 VSAT
mini-VSAT Broadbandsm System
User Manual
This User Manual provides all of the basic information you need to operate, set
up, and troubleshoot the SAILOR 700 VSAT system. For detailed installation
information, please refer to the SAILOR 700 VSAT Installation Manual.
Serial Numbers
The ADU (antenna excl. radome), ACU (Antenna Control Unit) and VMU
(VSAT Modem Unit) are supplied by KVH Industries as OEM products
(TracPhone V7 antenna, TracPhone V7 Control Unit and TracPhone V7
Modem).
The IP Handset and the radome are manufactured by Thrane & Thrane.
ADU
ACU
VMU
IP Handset
Thrane & Thrane Part # 98-128893-D, KVH part # 54-0630-D
© 2010, Thrane & Thrane A/S, All rights reserved.
Trademark Information
Thrane & Thrane is a registered trademark of Thrane & Thrane A/S.
SAILOR is a registered trademark of Thrane & Thrane A/S
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this document. No
company shall be liable for errors contained herein. The information in this document is subject to change
without notice. No warranty of any kind is made with regard to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose.
Table of Contents
1Introduction
Using this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2Operation
Satellite Communication Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
SAILOR 700 VSAT User Manual
Table of Contents
System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using the mini-VSAT Broadband Service . . . . . . . . . . . . . . . . . . . . .14
Using the VoIP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3 Configuration
Adjusting the ACU Display Brightness . . . . . . . . . . . . . . . . . . . . . . .19
Configuring RF Radiation Hazard Zones. . . . . . . . . . . . . . . . . . . . . 20
Setting DVB-Assist Search Mode On/Off . . . . . . . . . . . . . . . . . . . . . 27
Resetting the System to Factory Conditions . . . . . . . . . . . . . . . . . . 29
Configuring Your Computer for mini-VSAT Broadband. . . . . . . . . . .31
Configuring the Thrane IP Handset for SAILOR 700 . . . . . . . . . . . . 39
4Troubleshooting
Five Simple Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Control Unit (ACU) Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Modem (VMU) Status Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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SAILOR 700 VSAT User Manual
Table of Contents
A Wiring Diagram
B Menus Quick Reference Guide
Troubleshooting a VoIP Service Problem . . . . . . . . . . . . . . . . . . . . 50
Viewing Status Information on Your Web Browser . . . . . . . . . . . . . 52
Viewing Status Information on the ACU . . . . . . . . . . . . . . . . . . . . . 58
Calibrating the ADU Gyros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Menus Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
C Glossary
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
ii
1. Introduction
This chapter provides a basic overview of this manual and your
SAILOR 700 VSAT system. It also provides important safety information
you need to know before using the product.
Contents
Using this Manual .............................................................3
Important Safety Information............................................ 5
System Overview............................................................... 6
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
1
Using this Manual
This manual provides complete operation, configuration, and troubleshooting
information for your SAILOR 700 VSAT system.
Who Should Use this Manual
The user should refer to the “Operation” chapter to learn how to operate the
system.
The user or installer should refer to the “Configuration” chapter for information on
setting up the system for the desired preferences.
The user and/or servicing technician should refer to the “Troubleshooting” chapter
to help identify the cause of a system problem.
Icons Used in this Manual
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
This manual uses the following icons:
Icon Description
This is a danger, warning, or caution notice. Be sure to read
these carefully to avoid injury!
Icon
Description
This is an illustration of the buttons on the ACU. Gray shading indicates
which button the user should press.
3
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
Typographical Conventions
This manual uses the following typographical conventions:
Text E x amp l e Desc r ipt ion
Press MENUS to view the
menu
SELECT SATELLITES Text as it appears on the ACU display
The display shows
“BRIGHTNESS”
See “Switching Satellites” on
page 14.
Related Documentation
In addition to this User Manual, the following documents are provided with your
SAILOR 700 VSAT system:
Document Description
Installation Manual Complete installation instructions
Service Activation Form Details on activating the system for mini-
Both the icon and the name of the button
are provided
Text in quotes is shown on the ACU display
Cross-reference to another chapter in the
manual or to a website
VSAT Broadband service
ADU Mounting Template Template that the installer uses to lay out
the ADU mounting holes
Contents List List of every part contained in the delivery
4
Important Safety Information
ADU
For your own safety, and for the safety of your passengers and/or crew, be sure to
read the following important notices.
Warning - Risk of Electric Shock
Potentially lethal voltages are present within the ACU and the VMU. To avoid
electric shock, do not open the chassis enclosures of the belowdecks equipment.
They contain no user-serviceable parts, and opening the enclosure(s) will void the
product’s warranty.
Caution - RF Radiation Hazard
The ADU transmits radio frequency (RF) energy that is potentially harmful.
Whenever the system is powered on, make sure everyone stays more than 36 feet
(11 m) away from the ADU within its 5°-80° elevation range. No hazard exists
directly above the ADU and anywhere below the ADU’s mounting plane.
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
Figure 1-1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure
• If a person is standing outside the ADU’s main transmission beam, minimum
safe distance is 1 foot (0.3 m). However, since a person may not know which
direction the ADU is pointing, it is always best to observe the full 36 feet (11 m)
minimum safe distance.
• Using the ACU, you can set up RF radiation hazard zones to inhibit
transmissions within areas frequented by your passengers and/or crew. See
“Configuring RF Radiation Hazard Zones” on page 20 for details.
5
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
System Overview
Your SAILOR 700 VSAT is a complete mini-VSAT Broadband communications system
for mariners on the move. Using cutting-edge spread spectrum technology, which
was previously only available to the military and corporate jets, the
SAILOR 700 VSAT delivers a seamless and consistent Internet experience. And it all
comes with an ADU that is 85% smaller and 75% lighter than traditional VSAT
antennas.
As shown in the basic diagram below, the system consists of an antenna system
(ADU), control unit (ACU), and modem (VMU) that connect to a land-based hub via
a Ku-band satellite. The hub then provides the Internet link, as managed by the
Network Operations Center. A brief description of each system component is
provided on the following page. A detailed wiring diagram is provided in “Wiring
Diagram” on page 67.
Figure 1-2 SAILOR 700 VSAT mini-VSAT Network Diagram
ACU &
VMU
Switch
ADU
Thrane
IP Handset
6
System Components
The SAILOR 700 VSAT system includes the following components:
The ADU provides the satellite link between the
onboard modem and the land-based hub. Using its
integrated GPS, advanced reflector technology, and
gyro stabilization, the ADU automatically locates and
tracks the correct satellite, even while your vessel is
on the move.
The ACU supplies power to the ADU, links the ADU
to the VMU, and allows you to operate and
configure all aspects of the system.
The VMU, manufactured by ViaSat, is the
transceiver and “brain” of the system. It processes
all incoming and outgoing TCP/IP data between
the ADU and the switch using its proprietary
spread spectrum technologies. It also powers the
ADU’s transmission and reception components,
Block-Up-Converter (BUC) and Low Noise Block
down-converter (LNB).
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
The switch links the system to your onboard local
area network (LAN) via wired Ethernet connections.
Four of its eight ports support Power over Ethernet
(PoE) - they can supply power to any IEEE 802.3afcompliant device, including the Thrane IP Handset.
If you connect a wireless access point to the switch,
be sure to apply security settings (such as
encryption) to protect the network.
The remote service and support module is a
compact GPRS cellular modem. This unit allows
Technical Support to “dial in” to your system for
troubleshooting purposes.
7
SAILOR 700 VSAT User Manual
Chapter 1 - Introduction
The Thrane IP handset allows you to make over
your Ethernet connection. The handset is not
strictly dedicated to the SAILOR 700 VSAT system,
but can also be used in a public network as a
standard IP telephone. The IP handset is powered
directly from the Ethernet switch using Power over
Ethernet (PoE).
Service Activation
Before you can start using the SAILOR 700 VSAT, you need to activate the system
for mini-VSAT Broadband service. To activate, simply fill out the Activation Form
provided with your system. Then fax the completed form to Thrane & Thrane at the
following number:
Thrane & Thrane A/S:
Fax: +45 39558888
Once Thrane & Thrane processes the form, a representative will call you to confirm
your system is activated and ready for use.
8
2. Operation
This chapter explains how to turn on and use the SAILOR 700 VSAT
system. It also explains how to interpret the startup screens.
Contents
Satellite Communication Basics........................................ 11
Turning On the System .................................................... 12
System Startup ................................................................ 13
Using the mini-VSAT Broadband Service ......................... 14
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
Using the VoIP Service..................................................... 15
9
Satellite Communication Basics
Equator
Anything that stands between the ADU and the satellite can block signals,
resulting in lost data. Common causes of blockage include the ship’s funnel,
masts, trees, buildings, and bridges. Heavy rain, ice, or snow may also
temporarily interrupt reception.
IMPORTANT!
Ku-band communications satellites are located in fixed positions above the Earth’s
equator and relay data to/from the earth within the regions that they serve.
Therefore, to communicate via a given satellite, you must be located within that
satellite’s unique coverage area, also known as its “footprint.”
TIP: To view the latest mini-VSAT Broadband satellite coverage map, visit our
website at www.thrane.com.
Figure 2-1 Example of a Satellite Footprint
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
In addition, since satellites are located 22,300 miles (35,900 km) above the
equator, the SAILOR 700 VSAT ADU must have a clear view of the sky to transmit
and receive signals.
11
SAILOR 700 VSAT User Manual
ADU
Chapter 2 - Operation
Turning On the System
Follow the steps below to turn on your SAILOR 700 VSAT system.
The ADU transmits RF energy
that is potentially harmful.
Everyone must stay more than 36
feet (11 m) away from the ADU
within its 5°-80° elevation
range. No hazard exists directly
above the ADU and anywhere
below its mounting plane.
CAUTION
1. Make sure the ADU has a clear view of the sky.
2. Make sure power is applied to the VMU, ACU, switch and computer(s).
3. Press the power button on the VMU. The button’s light should illuminate
green.
Figure 2-2 VMU Front Panel Power Switch
4. Press the power button on the ACU. The button’s light should illuminate
green. The ACU supplies power to the ADU.
Figure 2-3 ACU Front Panel Power Switch
5. Turn on your networked computer(s).
6. Wait five minutes for system startup (see the next section for details).
Once the ADU finds the correct service satellite, all status lights on the ACU and the
VMU should be lit green. If any lights are not lit green, refer to “Troubleshooting”
on page 41.
12
System Startup
ANTENNA INITIALIZING
GPS: ACQUIRED
41.1N, 72.3W
Note: Not for navigational use!
WAITING FOR MODEM
MODEM COMMS: OK
RECEIVING SATELLITE
INFO FROM MODEM
SEARCHING FOR 72W
DVB-ASSIST SATELLITE
Note: Satellites will vary
TRACKING 72W
DVB-ASSIST SATELLITE
SEARCHING FOR 22W
SERVICE SATELLITE
Note: Satellites will vary
TRACKING 22W
SERVICE SATELLITE
ONLINE
TRACKING 22W
The ACU shows the following screens during startup. If the display shows an error
message, see “Error Messages” on page 47.
ACU Screen Description
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
The ADU is running a self test routine
When GPS acquires a fix, the display
briefly shows your latitude/longitude.
The ADU is waiting for the VMU to
initialize
The VMU is communicating with the
ACU
The VMU is providing satellite
identification data to the ADU
The ADU is searching for the DVBAssist satellite, which helps it find the
correct service satellite*
The ADU has found the DVB-Assist
satellite*
The ADU is shifting to point at the miniVSAT Broadband service satellite
The ADU is now tracking the service
satellite
* Not displayed if DVB-Assist search mode is turned off
The VMU has accessed the mini-VSAT
Broadband service; the system is ready
for use!
13
SAILOR 700 VSAT User Manual
Certain applications, such as continuous streaming video, web cams, and
high-speed gaming, are not supported by fixed-rate service plans. For details,
be sure to read all of the General Terms and Conditions for SAILOR VSAT.
IMPORTANT!
Chapter 2 - Operation
Using the mini-VSAT Broadband Service
Once the SAILOR 700 VSAT VMU establishes a connection with the mini-VSAT
Broadband service, you can perform all of the same Internet tasks you perform at
home:
•E-mail
• Video conferencing
• Internet browsing
• Weather and chart updates
• Instant messaging
• Accessing corporate networks (VPNs)
• Data transfers
NOTE: The system must be activated before you can use it. See “Service Activation”
on page 8 for details.
14
Using the VoIP Service
The Thrane & Thrane IP Handset is used for making phone calls over an IP-based
network. When used with the SAILOR 700 VSAT system, it allows you to make and
receive phone calls using the mini-VSAT Broadband service.
This section explains how to use the VoIP service with the Thrane IP Handset. For
information on configuration of the handset, see “Configuring the Thrane IP
Handset for SAILOR 700” on page 39.
Connecting the Thrane IP Handset
To connect the Thrane IP Handset, do as follows:
1. Make sure the Ethernet switch is connected to power and to the “User
ENet” connector on the VMU as described in the installation manual.
2. Make sure the cradle for the IP handset is connected to one of the PoE
connectors on the Ethernet switch.
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
If the handset is already configured and the system is powered, your handset
should now be ready for use.
Check the display of the handset. When the display shows this icon in the top
right corner, the handset is ready for making or receiving calls.
Placing a Voice Call from the IP Handset
NOTE: If the handset is in the cradle while you make the call, the mode will
automatically be hands-free (default function).
When the IP handset is ready, (showing ) do as follows to place a voice call
from the handset:
Dial 00 + Country Code + Phone Number and press
(Phone Number may include an area number).
Example: To call Thrane & Thrane in Denmark:
Dial 00 45 39558800 and press
The display of the handset shows the progress of the call.
15
SAILOR 700 VSAT User Manual
Chapter 2 - Operation
Placing a Voice Call to the IP Handset
To place a call to a Thrane IP handset connected to the SAILOR 700 VSAT system,
you need to call a central switchboard, which will put you in contact with the
number of the SAILOR 700 VSAT system you wish to call. Do as follows:
1. Dial 00 45 69121665 and press
2. Have the mobile number of the SAILOR 700 VSAT system ready and follow
the instructions from the switchboard.
16
3. Configuration
This chapter explains how to change the brightness of the ACU’s display, set up an RF
radiation hazard zone, turn the DVB-Assist search mode on or off, and reset the system to
its factory configuration. It also explains how to configure your computer for a wired
Ethernet connection to the SAILOR 700 VSAT system. For details on setting up a wireless
network, refer to the instructions provided with your wireless access point (purchased
separately).
Contents
Adjusting the ACU Display Brightness.............................. 19
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
Configuring RF Radiation Hazard Zones ..........................20
Setting DVB-Assist Search Mode On/Off...........................27
Resetting the System to Factory Conditions......................29
Configuring Your Computer for mini-VSAT Broadband..... 31
Configuring the Thrane IP Handset for SAILOR 700..........39
17
Adjusting the ACU Display Brightness
Follow the steps below to adjust the brightness of the ACU’s front panel display.
1. Press MENUS until the display shows “CONFIGURATION.”
CONFIGURATION
NEXT MENU ACCEPT
2. Press ACCEPT.
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
BRIGHTNESS= HIGH
NEXT ITEM CHANGE
3. Press CHANGE until the display shows the desired brightness setting:
HIGH, MEDIUM, or LOW.
BRIGHTNESS= MEDIUM?
CHANGE ACCEPT
4. Press ACCEPT.
BRIGHTNESS= MEDIUM
5. Press EXIT to exit the menu.
19
SAILOR 700 VSAT User Manual
RF RADIATION HAZARD!
TRANSMIT INHIBITED
Chapter 3 - Configuration
Configuring RF Radiation Hazard Zones
To prevent exposure to the ADU’s radiated RF energy, you can configure up to two
RF radiation hazard zones for areas frequented by crew and/or passengers. (See
“Important Safety Information” on page 5 for details on minimum safety
distances.)
When determining the need for a hazard zone, keep in mind that the ADU
transmits within an elevation range of 5°-80°. Therefore, you do not need to
consider any areas that are below the ADU’s mounting plane, since they are safe
from radiation exposure.
Whenever the ADU points within an RF radiation hazard zone, the system will
disable the transmitter and the ACU will display the following message:
Once the ADU points outside the hazard zone, transmission capability will be
restored.
20
Defining an RF Radiation Hazard Zone
Antenna
000
180
090270
045
135225
315
Forward
335 025
RF Radiation
Hazard Zone
(Example)
Beginning
Azimuth
Ending
Azimuth
BRIGHTNESS= HIGH
NEXT ITEM CHANGE
Follow the steps below to configure an RF radiation hazard zone.
1. Determine the necessary azimuth range for the RF hazard zone. You will
need to enter the beginning and ending azimuths that define the outer
boundaries of the zone, relative to the ADU’s forward arrow, which
should be pointing toward the bow (see Figure 3-1).
NOTE: Each RF hazard zone must span at least 5°. Therefore, be sure to set
beginning and ending azimuths at least 5° apart.
Figure 3-1 Beginning and Ending Azimuths Defining RF Radiation Hazard
Zone
SAILOR 700 VSAT User Manual
Chapter 3 - Configuration
2. Press MENUS until the display shows “CONFIGURATION.”
3. Press ACCEPT.
CONFIGURATION
NEXT MENU ACCEPT
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