Thrane&Thrane SAILOR 150, SAILOR 150 FleetBroadband User Manual
USER MANUAL
SAILOR 150 FleetBroadband
SAILOR®150 FleetBroadband
Document number: 98-129217-A
Release date: June 9, 2009
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided
for information purposes only, is subject to change without notice and may contain errors or inaccuracies.
Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information
should acquire the most current version, e.g. from Thrane & Thrane’s Extranet at: http://extranet.thrane.com.
Thrane & Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole
or in part, of this manual from any other source.
Copyright © 2009 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements:
• Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United
States.
• SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union, the United States and
other countries.
• Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
• Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed
by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company web site
www.thrane.com
98-129217-A ii
Safety summary 1
MICROWAVE RADIATION
No personnel within safety distance
60
Safety distance:
(0.2 m, 100 W/m
2
)
0.6 m, 10 W/m
2
The following general safety precautions must be observed during all phases of operation, service and
repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere
in this manual violates safety standards of design, manufacture and intended use of the equipment.
Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch areas of the terminal or
antenna that are marked with this symbol, as it may result in injury.
Microwave radiation hazards
During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the antenna.
During transmission, make sure that nobody gets closer than the recommended minimum safety
distance.
On the SAILOR 150 FleetBroadband, the minimum safety distance to the
antenna panel on the focal line is 0.6 m, based on a radiation level of
10 W/m
antenna panel. Refer to the drawing below.
2
. The radiation level is 100 W/m2 at a distance of 0.2 m from the
Distance to other equipment
Do not move the antenna closer to radars than the minimum safe distance specified in the installation
manual - it may cause damage to the antenna. The equipment must be installed with the following
minimum safe distances to magnetic steering compass:
SAILOR 150 FleetBroadband Terminal: min. 0.3 m.
SAILOR 150 FleetBroadband antenna: min. 1.1 m
Service
User access to the interior of the system units is prohibited. Only a technician authorized by Thrane &
Thrane A/S may perform service - failure to comply with this rule will void the warranty. Access to the
interior of the antenna is allowed, but only for replacement of certain modules - as described in the
98-129217-A iii
Installation manual. General service may only be performed by a technician authorized by Thrane &
Thrane A/S.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Grounding, cables and connections
To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical
ground. The terminal must be grounded to the ship. For further grounding information refer to the
Installation manual.
Do not extend the cables beyond the lengths specified for the equipment. The cable between the
terminal and antenna can be extended if it complies with the specified data concerning cable losses
etc.
All cables for the SAILOR FleetBroadband system are shielded and should not be affected by magnetic
fields. However, try to avoid running cables parallel to AC wiring as it might cause malfunction of the
equipment.
Power supply
The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. It is recommended that the voltage is provided by the
24 V DC bus on the ship. Be aware of high start-up peak current: 20 A@24 V, 5 ms.
If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC power supply can be used.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components with the
power cable connected. Under certain conditions, dangerous voltages may exist even with the power
cable removed. To avoid injuries, always disconnect power and discharge circuits before touching
them.
Failure to comply with the rules above will void the warranty!
98-129217-A iv
About the manual 2
Intended readers
This manual is a user manual for the SAILOR 150 FleetBroadband system. The readers of
the manual include anyone who is using or intends to use this system. No specific skills are
required to operate the SAILOR 150 FleetBroadband system. However, it is important that
you observe all safety requirements listed in the beginning of this manual, and operate the
system according to the guidelines in this manual.
Most current version
This manual may not always reflect the latest software functionality of your
SAILOR FleetBroadband system. To obtain the latest version of the manual, please enter the
Thrane & Thrane Extranet at: http://extranet.thrane.com and download the latest version,
or acquire it from your distributor.
Manual overview
Note that this manual does not cover installation nor does it cover how to use the IP
handset that comes with the system. For information on installation refer to the installation
manual and for information on the IP handset refer to the user manual for the IP handset.
Part numbers for both manuals are listed in the next section.
This manual has the following chapters:
• Introduction contains a brief description of the system and an overview of the BGAN
services.
• Getting started explains how to insert SIM (Subscriber Identity Module) card and start
up the unit. It also contains a short guide to making the first call.
• Operating the system explains how to use the system.
• Using the web interface explains how to use the built-in web interface of the terminal
for configuration and daily use, and describes the available menus and settings,
including advanced setup of interfaces.
• Trou bl es ho oting contains a short troubleshooting guide and explains how to update
software. It also describes the functions of the light indicator and the Reset button, and
explains the event messages that may show in the web interface. Further, it gives
information on where to get help if needed.
• Conformity contains declarations of conformity for the SAILOR 150 FleetBroadband
system.
98-129217-A v
Related documents
The below list shows the documents related to this manual and to the
SAILOR 150 FleetBroadbandsystem.
Typo graphy
Title and description
SAILOR 150 FleetBroadband, Installation Manual
Explains how to install the SAILOR 150 FleetBroadband terminal and
the SAILOR 150 FleetBroadband antenna.
SAILOR 150 FleetBroadband, Quick Guide
A short guide to the most important functions of the
SAILOR 150 FleetBroadband system.
Thrane IP Handset, User Manual
Explains the features and functions of the Thrane IP Handset. The IP
handset works as a standard IP handset, but also serves as a user
interface for the SAILOR 150 FleetBroadband system.
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
Document
number
TT98-129218
TT98-129219
TT98-126059
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
98-129217-A vi
Safety summary ....................................................................................................iii
About the manual .................................................................................................. v
Chapter 1 Introduction
Welcome ...............................................................................................................1
In this chapter ..................................................................................................... 2
Features and interfaces ......................................................................................2
Main units ............................................................................................................ 3
The Inmarsat BGAN system ................................................................................ 7
Access to services and interfaces ......................................................................10
Chapter 2 Getting started
Table of Contents
In this chapter .................................................................................................... 11
Before you start .................................................................................................. 11
Starting up the terminal ....................................................................................12
Connecting the Thrane IP handset ....................................................................14
Connecting a computer ......................................................................................15
Entering the SIM PIN for the terminal ..............................................................16
Registering with the BGAN network .................................................................18
Making the first call ...........................................................................................19
Standard connection to the Internet (default) ................................................. 20
Chapter 3 Operating the system
In this chapter ....................................................................................................21
General ...............................................................................................................21
Using a phone ................................................................................................... 23
Using a computer .............................................................................................. 28
Using the IP handset ......................................................................................... 29
98-129217-A vii
Chapter 4 Using the web interface
In this chapter ................................................................................................... 30
Introduction ....................................................................................................... 30
Entering the SIM PIN in the web interface ......................................................35
Using the Dashboard ........................................................................................ 36
Using the phone book ....................................................................................... 39
Using the Call log .............................................................................................. 42
Handling SMS messages .................................................................................. 44
Setting up the interfaces ...................................................................................50
Uploading software ........................................................................................... 79
Selecting the preferred BGAN satellite ............................................................ 82
Table of Contents
Selecting the language ..................................................................................... 83
Administration ................................................................................................... 84
Help desk and diagnostic report ...................................................................... 93
Event logging and self test ............................................................................... 94
Site map ............................................................................................................. 95
Chapter 5 Troubleshooting
In this chapter ................................................................................................... 96
Getting support ................................................................................................. 96
Uploading software ........................................................................................... 97
Part numbers ..................................................................................................... 98
Troubleshooting guide ......................................................................................99
Status signaling ................................................................................................102
Logging of events ............................................................................................. 110
Reset button ...................................................................................................... 111
Chapter 6 Conformity
Glossary
.............................................................................................................................114
Index .............................................................................................................................117
98-129217-A viii
Chapter 1
Introduction 1
Welcome
Congratulations on the purchase of your SAILOR 150 FleetBroadband system!
SAILOR 150 FleetBroadband is a maritime broadband system, providing simultaneous high-speed
data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Applications include:
• Internet browsing
•E-mail
• Phone services
• Large file transfers
• VPN (Virtual Private Network) access to corporate servers
98-129217-A Welcome 1
In this chapter
This chapter introduces the SAILOR 150 FleetBroadband system and gives an overview of the
physical units and their features and functions.
It also gives an overview of the BGAN system and services.
Features and interfaces
The SAILOR 150 FleetBroadband system offers the following features and interfaces:
Simultaneous voice and data communication over BGAN
Full duplex, single or multi-user, up to: 150 kbps
Standard Voice (4 kbps)
2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP
handset etc.
Chapter 1: Introduction
1 Standard Phone port for standard phone
1 multi-purpose I/O connector with 5 configurable inputs/outputs
1 SIM slot for your BGAN SIM card
Built-in DHCP/NAT router
Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs
Input power: 10.5 - 32 V DC (14 A - 5.5 A)
CE certified
98-129217-A In this chapter 2
Main units
Units overview
The SAILOR 150 FleetBroadband system TT-3744A includes the following main units:
• TT-3050C SAILOR 150 FleetBroadband antenna
• TT-3739A SAILOR 150 FleetBroadband Terminal
•TT-3670A IP Handset & Cradle, wired
SAILOR®150 FleetBroadband antenna
The SAILOR 150 FleetBroadband system uses the TT-3050C antenna, which is a small size,
maritime BGAN antenna.
For information on how to install the antenna, refer to the installation manual.
Chapter 1: Introduction
98-129217-A Main units 3
SAILOR®150 FleetBroadband terminal
Overview
The SAILOR 150 FleetBroadband Terminal is the controlling unit in the SAILOR 150 FleetBroadband
system. It contains all user interfaces and a LED indicator and stores configuration data.
Chapter 1: Introduction
Tools for setup and daily use
The Thrane IP Handset can be used for displaying status and for entering the PIN code for the
terminal. The IP handset connects to the LAN interface of the terminal. For information on how to
use the handset, see the user manual for the IP handset.
The built-in web interface in the terminal is used for easy configuration and daily use. The web
interface is accessed from a computer connected to the terminal, using an Internet browser. No
installation of software is needed.
For further information on the web interface, see Chapter 4, Using the web interface.
SIM card
The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a
small cover plate.
The terminal requires a dedicated FleetBroadband SIM card, which you get from your Airtime
Provider.
The system requires a SIM card to go online and to access the settings of the terminal. However,
using the web interface you can view the Dashboard and upload software without inserting a SIM
card. Upload of software without a SIM card requires an administrator user name and password
(default: “admin” and “1234”).
98-129217-A Main units 4
Thrane IP handset and cradle
IP data
Circuit
switched
connection
BGAN netwo rk
SAILOR 150 terminal
IP handset
The Thrane IP Handset communicates using Internet Protocols (IP).
The handset is not strictly dedicated to the
SAILOR 150 FleetBroadband system, but can also be used in a
public network as a standard IP telephone.
The IP handset is powered directly from the LAN interface using
Power over Ethernet (PoE).
Chapter 1: Introduction
When the IP handset is used with the terminal, it communicates using IP between the handset and
the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuitswitched calls.
When connected to the terminal the IP handset provides a
dedicated BGAN menu with a subset of the terminal configuration
options.
For more information on the functions of the IP handset, refer to the
user manual for the IP handset.
98-129217-A Main units 5
IP cradle
Chapter 1: Introduction
The IP cradle serves as a holder for the IP handset.
The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the
terminal. You can mount the cradle on a wall or a desktop.
98-129217-A Main units 6
The Inmarsat BGAN system
Note
What is BGAN?
The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed
data and voice telephony. BGAN enables users to access e-mail, corporate networks and the
Internet, transfer files and make telephone calls.
The Inmarsat FleetBroadband service
FleetBroadband is a maritime communications service offered in the BGAN system. Based on 3G
standards, FleetBroadband provides cost-effective broadband data and voice simultaneously.
Coverage
The Inmarsat® BGAN services are based on geostationary satellites situated above the equator.
Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the
BGAN system. For updated information on coverage, see Inmarsat’s home page at
www.inmarsat.com.
Chapter 1: Introduction
The map above shows Inmarsat’s expectations of coverage, but does not represent a
guarantee of service. The availability of service at the edge of coverage areas may
fluctuate.
98-129217-A The Inmarsat BGAN system 7
Overview of the BGAN FleetBroadband system
SAILOR 150
Satellite Access Station
(SAS)
Satellite
Packet-Switched Network
Circuit-Switched Network
SAILOR 150
FleetBroadband
FleetBroadband
IP Handset
antenna
terminal
A complete BGAN FleetBroadband system includes the SAILOR 150 FleetBroadband terminal with
connected peripherals, a SAILOR 150 FleetBroadband antenna, the BGAN satellite, and the
Satellite Access Station (SAS). The satellites are the connection between your terminal and the
SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular
network, etc.).
Chapter 1: Introduction
98-129217-A The Inmarsat BGAN system 8
The BGAN services supported by SAILOR®150 FleetBroadband
Note
Note
Supported services
The BGAN services currently supported by the SAILOR 150 FleetBroadband comprise:
• A Packet-Switched (PS) connection to the Internet
• A Circuit-Switched (CS) dialed connection for voice
• Short Messaging Service (SMS)
Packet data service
The packet data service available for the SAILOR 150 FleetBroadband offers a Standard IP
(background) connection where several users can share the data connection simultaneously. This
type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays
for the amount of data sent and received.
Chapter 1: Introduction
The SAILOR 150 FleetBroadband only supports one PS connection to the Internet at a
time per SAILOR 150 FleetBroadband system.
Circuit-Switched (dialed) service
The circuit-switched service available for the SAILOR 150 FleetBroadband offers Standard Voice,
which is a low-tariff connection for voice only. The voice signal is compressed to 4 kbps, which
reduces the bandwidth use and consequently the tariff.
The BGAN system only supports one external CS call at a time per
SAILOR 150 FleetBroadband system.
SMS service
The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS
messages to and from the terminal.
Supplementary services
The BGAN system also provides the following supplementary services:
• Call hold
• Call waiting
•Call forwarding
•Voice mail
• Call barring
98-129217-A The Inmarsat BGAN system 9
Limitations
SIM lock
The supplier may have locked the SIM card to a specific provider. For further information, contact
your supplier.
Limitations in available services
The services available depend on your airtime subscription. Your SIM card may not allow for all
the services described in this manual.
Also, some services may not be available at the edge of coverage areas, i.e. in low elevations. For
further information on coverage, please refer to the Inmarsat home page at www.inmarsat.com.
Access to services and interfaces
The following table shows which equipment and interfaces you can use to access the services
listed in the left column.
Chapter 1: Introduction
Service
Circuit-Switched
(telephone)
Packet-Switched
(Internet, data
transfer etc.)
SMS
Interface on the terminal
Phone LAN (PoE)
Analog telephone IP handset
Computer
Computer with web
interface
98-129217-A Access to services and interfaces 10
Chapter 2
Grounding stud
Power
switch
I/O
DC input
2 x LAN w. PoE
Slot for SIM card
Antenna
Reset button
Phone
Getting started 2
In this chapter
This chapter describes how to start up the system and make the first call or data session.
For information on how to install the system, insert SIM card and connect cables, refer to the
installation manual for the SAILOR 150 FleetBroadband system.
Before you start
Operation at high temperatures
If the terminal is installed in a location where the ambient temperature may rise above 50C, we
recommend placing the terminal where unintentional contact is avoided. Note that the maximum
allowed ambient temperature is 55° C.
If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public
area.
For further information on installation, refer to the installation manual for the
SAILOR 150 FleetBroadband system.
Connector panel
The drawing below shows the connector panel of the SAILOR 150 FleetBroadband terminal.
CAUTION! In very high ambient temperatures, do not touch areas of the
terminal that are marked with this symbol.
98-129217-A In this chapter 11
Starting up the terminal
SIM card
Note that the SAILOR 150 FleetBroadband terminal requires a SIM card dedicated to
FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card
is installed. For information on how to insert the SIM card, refer to the installation manual.
Switching on the terminal
Using the Power switch
To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or
two seconds for the terminal to switch on.
Chapter 2: Getting started
Using the ignition system
Normally the ignition function is not used in maritime installations. Instead you may want to use
the remote on/off function described in the next section.
If you have connected the ignition system of your vessel to the I/O connector, you may leave the
power switch in the “on” position and the terminal will switch on/off when you start/stop the
engine of your vessel.
When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA
when the ignition is off. For information on how to connect to the Ignition pins in the I/O
connector, refer to the installation manual for the SAILOR 150 FleetBroadband system.
You must set up the ignition function in the web interface. For further information, see Configuring
the I/O interface on page 78.
Using a remote on/off switch
If an external switch is connected to the remote on/off pins in the DC connector, you may leave the
power switch in the connector panel in the “on” position and use the remote switch to turn the
terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the
power switch on the terminal in the “on” position, you can always switch the terminal back on
with the remote switch. The standby current when the remote switch is off is max. 2 mA. For
further information on the remote on/off function, refer to the installation manual for the
SAILOR 150 FleetBroadband system.
98-129217-A Starting up the terminal 12
Power up completed
When the terminal is switched on, the Power indicator in the terminal lights green.
You can now access the terminal settings, but the terminal is not ready for making calls or running
data sessions until the system is registered on the BGAN network. You may have to enter a SIM
PIN before the system can register. For further information, see Entering the SIM PIN for the
terminal on page 16 and Registering with the BGAN network on page 18.
Chapter 2: Getting started
To switch off the terminal tip the Power switch back. It takes 5 to 10 seconds to power down the
terminal. Alternatively use the ignition or remote on/off function described above.
98-129217-A Starting up the terminal 13
Connecting the Thrane IP handset
Note
Note
Power supply (PoE)
The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total
output power from the two interfaces is 32 W.
Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the
total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are
prioritized so that LAN port 1 has the highest priority and port 2 is closed down. For this reason, we
recommend connecting your IP handset to LAN port 1.
In case of power hold-up (failure on input power), PoE will be turned off completely.
Starting up the Thrane IP Handset
The SAILOR 150 FleetBroadband only supports connection of one IP handset, which must
be the Thrane IP Handset.
Chapter 2: Getting started
To connect the Thrane IP Handset, do as follows:
1. Connect the Ethernet cable from the Thrane IP Handset/cradle to one of the LAN (PoE)
connectors on the terminal as described in the user manual for the handset.
We recommend connecting to LAN port 1, because port 2 will be closed down first in
case of insufficient power to the LAN (PoE) interface.
2. When the handset is connected to the LAN interface it is automatically registered in the
terminal and assigned the local number 0501 and password 0501.
3. The handset starts up automatically.
When the display shows this symbol in the upper right corner, the handset is ready for
making a call.
If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a
SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status.
You can enter the SIM PIN using the IP handset. For details, see Entering the SIM PIN using a
phone or IP handset on page 16.
98-129217-A Connecting the Thrane IP handset 14
Connecting a computer
Before connecting to the LAN interface
For the LAN interface to work without any further setup, the connected computer must be set up to
obtain an IP address and a DNS server address automatically.
To check this on your computer (Windows XP), do as follows:
1. Go to Start > Settings > Control Panel > Network Connections.
2. Right-click on the LAN connection you want to use.
3. Select Properties, highlight Internet Protocol (TCP/IP).
4. Click Properties.
5. Make sure that the following is selected:
• Obtain an IP address automatically
• Obtain DNS server address automatically
Chapter 2: Getting started
Connecting a computer to the LAN interface
To connect a computer to the LAN interface, do as follows:
1. Power up your computer.
2. Connect your LAN cable between the network connector on your computer and one of the LAN
connectors on the terminal.
3. When the computer and the terminal are ready, check the connection e.g. by accessing the
built-in web interface of the terminal with your browser (enter the IP address, by default
http://192. 168.0.1, in the address bar of the browser). For further information, see Accessing
the web interface on page 32.
You may have to disable the Proxy server settings in your browser. For further information,
see Proxy settings when accessing the web interface on page 31.
For information on how to connect to the Internet, see Standard connection to the Internet
(default) on page 20.
For information on how to configure the LAN interface on the terminal, see Configuring the LAN
interface on page 51.
98-129217-A Connecting a computer 15
Entering the SIM PIN for the terminal
Overview
Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is
supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the
web interface.
For information on how to connect the IP handset or computer you are going to use, see
Connecting a computer to the LAN interface on page 15 or Connecting the Thrane IP handset on
page 14.
Entering the SIM PIN using a phone or IP handset
To enter the SIM PIN
If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal
at start up.
Chapter 2: Getting started
Do as follows:
• For an analog phone:
• For the Thrane IP Handset:
Wrong SIM PIN
Analog phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause -
2 beeps - etc., it means the SIM PIN was not accepted. Check that you have the correct PIN and try
again.
If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3
beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM
card.
After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).
Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2
beeps - etc.
Dial <PIN> followed by #.
When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang
up or dial a number.
Select the BGAN menu, select Enter PIN and enter the administrator user name and password
for the terminal. Then enter the PIN for the terminal.
Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.
Dial the following:
<PUK> * <New PIN> * <New PIN> followed by # or off-hook key.
Example: If the PUK is 87654321 and the new PIN is 1234, dial
87654321 * 1234 * 1234 followed by # or off-hook key.
98-129217-A Entering the SIM PIN for the terminal 16
If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime
Provider for a new SIM card.
IP handset: After having entered the user name and password for the terminal you have 3 attempts
to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is
supplied with the SIM card for your terminal.
Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to
contact your Airtime Provider for a new SIM card.
Entering the SIM PIN using the web interface
To enter the SIM PIN
Do as follows:
1. On a computer connected to the terminal, open your browser and enter the IP address of the
terminal.
The default IP address is 192.168.0.1.
If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open
on the PIN page.
Chapter 2: Getting started
2. Type in the PIN and click OK.
When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the
PIN is not accepted, see the next section Wrong PIN.
For further information on the web interface refer to Using the web interface on page 30.
98-129217-A Entering the SIM PIN for the terminal 17
Wrong PIN
You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK
(Pin Unblocking Key). The PUK is supplied with your SIM card.
Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to
contact your Airtime Provider for a new SIM card.
Registering with the BGAN network
When the SIM PIN is accepted by the terminal, the SAILOR 150 FleetBroadband system
automatically starts the registration procedure on the BGAN network.
You can monitor the registration procedure in two ways.
• Connect the Thrane IP Handset and watch the procedure in the display.
• Connect a computer, access the internal web interface of the terminal and watch the Status
field in the DASHBOARD. For details, see Using the Dashboard on page 36.
Chapter 2: Getting started
The normal startup procedure is shown as follows:
1. Searching. The terminal has instructed the antenna to search for the BGAN signal.
2. Registering. The terminal is attempting to register with the Satellite Access Station (SAS).
3. Ready. The terminal has registered and attached to the SAS and is ready to accept a service
request (a call or a data session).
Note that the registration procedure may take several minutes.
98-129217-A Registering with the BGAN network 18
Making the first call
Note
Introduction
When the terminal is registered with the BGAN network you are ready to make or receive the first
call.
The following sections provide a short guide to making calls. For more detailed information, see
Making or receiving a phone call on page 23.
Making a call from the terminal
To make a call from a phone or handset connected to the terminal, dial
00 <country code> <phone number> followed by # or off-hook key.
Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone,
dial 00 45 39558800 #
Chapter 2: Getting started
Making a call to the terminal
By default, any handset connected to the terminal will ring on incoming calls.
To make a call to a phone connected to the terminal, dial
+ <Mobile number>
• + is the prefix used in front of the country code for international calls.
• Mobile number: The mobile number of the terminal you are calling. The first part of the
number is always 870, which is the “country code” for the BGAN system.
Example: If you are calling from Denmark and the mobile number is 870772420567 on your
terminal, dial 00 870 772420567.
If the mobile number is listed in the web interface, you can look it up by selecting PHONE BOOK >
Mobile numbers.
If the number is not listed, refer to the documents provided with your airtime subscription. We
recommend using the web interface to save the mobile number for future reference. See Viewing
and editing the mobile number on page 41.
Making a call from one terminal to another
To make a call from one terminal to another, dial 00 <Mobile number>.
98-129217-A Making the first call 19
Standard connection to the Internet (default)
Note
This section only describes a Standard Internet connection with default settings on the
terminal. For information on other scenarios, see Setting up the LAN network on page 54.
By default, the terminal does not automatically connect to the Internet when you connect your
computer or other equipment to the LAN interface. You must activate your connection from the
Dashboard in the web interface or from the Thrane IP Handset.
Activating the connection from a computer (web interface)
To activate the connection from a connected computer, do as follows:
1. Access the web interface by opening your browser and entering the IP address of the terminal
in the address bar (default IP address is 192.168.0.1).
2. Click Start Standard under PROFILES ON LAN at the bottom of the page.
Chapter 2: Getting started
3. Check the connection e.g. by entering a web site.
The field ONGOING DATA SESSIONS will show the IP address for the data session you started.
Activating the connection from the Thrane IP Handset
To activate the connection from the Thrane IP Handset, do as follows:
1. Connect the Thrane IP Handset to one of the LAN ports (preferably port 1).
The handset starts up automatically.
2. Select Menu > BGAN.
3. Select Connect.
4. Use the left/right keys to find the network user group for the application you want to start.
5. Press Start to start the connection.
A confirmation window is displayed.
6. Press Ye s to continue.
The Thrane IP Handset sends a command to the terminal to start the selected connection.
98-129217-A Standard connection to the Internet (default) 20
Chapter 3
Operating the system 3
In this chapter
This chapter describes how to use the SAILOR 150 FleetBroadband system.
It does not describe advanced configuration of interfaces. For this type of information, refer to the
“Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
General
Tools for setup and use
Overview
You can use the Thrane IP Handset for viewing status, using the phone book of the terminal and
for entering the PIN, but for enhanced use and for configuration of interfaces, you need to connect
a computer.
With a computer and a browser, you can use the built-in web interface to set up the terminal.
The IP handset
When you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you
can use the handset display and keypad to enter the PIN or to view the status of the terminal.
The menu system in the IP handset includes the following items for the terminal:
•BGAN menu:
• Starting and stopping your data connection
• Viewing C/No (signal strength) for the system.
• Viewing status (“Ready”, “Registering” etc.) for the system.
• Viewing the software version of the terminal.
• Entering the PIN and PUK for the terminal.
• Viewing active events
•Viewing GPS status
•Contacts:
• Inclusion of the terminal phone book (not editable) in the IP handset Contacts.
• SIP (Session Initiation Protocol):
• Selecting/viewing the SIP profile used for communication with the BGAN terminal.
• Date and time:
98-129217-A In this chapter 21
• Possibility of using UTC time received from the BGAN satellite.
For further information, see the user manual for the IP handset.
The web interface of the terminal
The web interface is a built-in web server for setting up and controlling the terminal, using a
connected computer with a browser. No installation of software is required.
With the web interface you can:
• Enter the SIM PIN for the terminal
•DASHBOARD page:
• start and stop data sessions
• view information on calls to/from the terminal
• view status of the terminal and antenna
• view properties of the terminal and antenna
•PHONE BOOK page:
• view and edit the phone book
Chapter 3: Operating the system
•MESSAGES page:
• send and receive SMS messages
•CALLS page:
• view the call log (outgoing, received and missed calls and data sessions)
• SETTINGS page:
• set up the interfaces of the terminal
• set up call services
• upload software
• set up network user groups (requires administrator password)
• select the satellite to use for connection to the BGAN network
• set the language in the web interface
• ADMINISTRATION page
• change the SIM PIN for the terminal
• set up user rights (requires administrator password)
For information on how to use the web interface, see Using the web interface on page 30.
98-129217-A General 22
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