Thrane&Thrane EXPLORER 325 User Manual

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USER MANUAL

EXPLORER® 325

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EXPLORER®325

Document number: 98-131305-DraftA1

Release date: June 1, 2010

Disclaimer

Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from http://www.thrane.com or from the distributor. Thrane & Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source.

Trademark acknowledgements:

• Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United

States.

• EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.

• Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other

countries.

• Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed

by IMSO to Inmarsat Limited and Inmarsat Ventures plc.

• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.

• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.

Company web site

www.thrane.com

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Safety summary 1

The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane assumes no liability for the customer's failure to comply with these requirements.

Observe marked areas

Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol, as it may result in injury.

Microwave radiation hazards

During transmission the antenna in this system radiates Microwave Power.This radiation may be hazardous to humans close to the antenna. When the system is powered, make sure that nobody gets closer than the recommended minimum safety distance.

The minimum safety distance is 0.6 m to the side and above the antenna when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the antenna, as the radiation forms a hemisphere above the antenna.

Service

User access to the interior of the system units is prohibited. Only a technician authorized by Thrane & Thrane may perform service - failure to comply with this rule will void the warranty.

Do not service or adjust alone

Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.

Power supply

The voltage range is 10.5 - 32 V DC; 11.5 A - 4 A. Be aware of high start-up peak current: 20 A@24 V, 5ms.

Do not operate in an explosive atmosphere

Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.

Keep away from live circuits

Operating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.

Install and use the antenna with care

Thrane & Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or stressing the mounting base. It is the responsibility of the customer to ensure a safe and correct installation of the antenna. The instructions in the Installation manual are only guidelines.

Failure to comply with the rules above will void the warranty!

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About the manual 2

Intended readers

This manual is a user manual for the EXPLORER 325 system. The manual is intended for anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 325 system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.

Most current version

This manual may not always reflect the latest software functionality of your EXPLORER 325 system. To obtain the latest version of the manual, please enter the Thrane & Thrane web site www.thrane.com and download the latest version from Service > Self Service Center >

Downloads, or acquire it from your distributor.

Manual overview

Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system. For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset. Part numbers for both manuals are listed in the next section.

This manual has the following chapters:

• Introduction contains a brief description of the system and an overview of the BGAN services.

• Getting started explains how to insert SIM (Subscriber Identity Module) card and start up the unit. It also contains a short guide to making the first call.

• Operating the system explains how to use the system.

• Using the web interface explains how to use the built-in web interface of the terminal for configuration and daily use, and describes the available menus and settings, including advanced setup of interfaces.

• Trou bles ho otin g contains a short troubleshooting guide and explains how to update software. It also describes the functions of the light indicator and the Reset button, and explains the event messages that may show in the web interface. Further, it gives information on where to get help if needed.

• Conformity contains declarations of conformity for the EXPLORER 325 system.

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Introduction 1

Welcome

Congratulations on the purchase of your EXPLORER 325 system!

EXPLORER 325 is a land vehicular broadband system, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).

Applications include:

• Internet browsing

•E-mail

• Phone and fax services

• Large file transfers

• Video conferencing and Streaming

• VPN (Virtual Private Network) access to corporate servers

This chapter introduces the EXPLORER 325 system and gives an overview of the physical units and their features and functions.

It also gives an overview of the BGAN system and services.

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Features and interfaces

The EXPLORER 325 system offers the following features and interfaces:

 Simultaneous voice and data communication over BGAN

 Full duplex, single or multi-user, up to: 432 kbps

 Support for streaming IP at: 32, 64 or 128 kbps

Chapter 1: Introduction

 Voice: Standard Voice (4 kbps) or 3.1 kHz Audio

 2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP

handsets etc.

 1 Standard Phone port for standard phone or fax machine

 1 multi-purpose I/O connector with 5 configurable inputs/outputs

 1 SIM slot for your BGAN SIM card

 Built-in DHCP/NAT router

 Built-in web interface allowing you to manage your phone book, messages and calls, and

customize the terminal to your specific needs

 Input power: 10.5 - 32 V DC (11.5 A - 4 A)

 CE certified

1. 3.1 kHz Audio is only available in elevations > 45°

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Main units

Units overview

The EXPLORER 325 system includes the following main units:

• TT-3058A EXPLORER 325 antenna

• TT-3733A EXPLORER 325 Terminal

• TT-3670A Thrane IP Handset & Cradle, wired

EXPLORER®325 antenna

The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.

Chapter 1: Introduction

For information on how to install the antenna, refer to the installation manual.

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EXPLORER®325 terminal

Overview

The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system. It contains all user interfaces and a LED indicator and stores configuration data. The terminal is designed to be mounted inside a vehicle.

Chapter 1: Introduction

Tools for setup and daily use

The Thrane IP Handset can be used for displaying status and for entering the PIN code for the terminal. The IP handset connects to the LAN interface of the terminal. For information on how to use the handset, see the user manual for the IP handset.

The built-in web interface in the terminal is used for easy configuration and daily use. The web interface is accessed from a computer connected to the terminal, using an Internet browser. No installation of software is needed. For further information on the web interface, see Chapter 4, Using the web interface.

SIM card

The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a small cover plate.

The terminal requires a dedicated land vehicular SIM card, which you get from your Airtime Provider.

The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card. Upload of software without a SIM card requires an administrator user name and password (default: “admin” and “1234”).

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Thrane IP handset and cradle

IP data

Circuit switched connection

BGAN network

EXPLORER 325 terminal

IP handset

The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 325 system, but can also be used in a public network as a standard IP telephone.

The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).

Chapter 1: Introduction

When the IP handset is used with the terminal, it communicates using IP between the handset and the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuitswitched calls.

When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options.

For more information on the functions of the IP handset, refer to the user manual for the IP handset.

IP cradle

The IP cradle serves as a holder for the IP handset.

The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal. You can mount the cradle on a wall or a desktop.

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The Inmarsat BGAN system

Note

What is BGAN?

The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.

Coverage

The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at

www.inmarsat.com.

Chapter 1: Introduction

The map above shows Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.

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Overview of the BGAN system

EXPLORER 325

Satellite Access Station (SAS)

Satellite

Packet-Switched Network

Circuit-Switched Network

EXPLORER 325

IP Handset

antenna

terminal

A complete BGAN system includes the EXPLORER 325 terminal with connected peripherals, an EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

Chapter 1: Introduction

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The BGAN services

Note

Supported services

The services currently supported by BGAN comprise:

• A Packet-Switched (PS) connection to the Internet

• A Circuit-Switched (CS) dialed connection for voice

• Short Messaging Service (SMS)

Packet data service

The BGAN network supports different classes of data connection to the Internet.

• Using a Standard IP connection several users can share the data connection simultaneously.

This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.

• Using a Streaming IP connection you get an exclusive high-priority connection ensuring

seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

Chapter 1: Introduction

The BGAN system supports maximum 11 concurrent PS connections at a time per EXPLORER 325 system.

Circuit-Switched (dialed) service

The following types of circuit-switched connection are available:

• Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to

4.0 kbps, which reduces the bandwidth use and consequently the tariff.

• 3.1 kHz Audio. A high quality connection which can be used for Premium Voice or G3 fax. The

signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.

• ISDN. A high quality connection which can be used for voice (3.1 kHz Audio), G4 fax or 64 kbps UDI/RDI data. This service is not available with the EXPLORER 325.

The BGAN system only supports one external circuit switched call at a time per EXPLORER 325 system.

SMS service

The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages to and from the terminal.

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Supplementary services

The BGAN system also provides the following supplementary services:

• Call hold

• Call waiting

•Call forwarding

•Voice mail

• Call barring

Limitations

SIM lock

The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.

Limitations in available services

Chapter 1: Introduction

The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.

Also, some services may not be available at the edge of coverage areas, i.e. in low elevations.

For further information on coverage, please refer to the Inmarsat home page at

www.inmarsat.com.

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Services and interfaces

The following table shows which equipment and interfaces you can use to access the services listed in the left column.

Service

3.1 kHz Audio

Chapter 1: Introduction

Interface on the terminal

Phone LAN (PoE)

Analog telephone IP handset

G3 Fax machine???

Standard Voice

Circuit-Switched

Analog telephone IP handset

Data

multi-user

Data

single-user

Packet-Switched

SMS

a. 3.1 kHz Audio is only available in elevations > 45°

Computer

IP handset or computer with web interface

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Chapter 2

Grounding stud

Power switch

I/O

DC input

2 x LAN w. PoE

Slot for SIM card

Antenna

Reset button

Phone

Getting started 2

In this chapter

This chapter describes how to start up the system and make the first call or data session.

For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the EXPLORER 325 system.

Before you start

Operation at high temperatures

If the terminal is installed in a location where the ambient temperature may exceed 50C, we recommend placing the terminal where unintentional contact is avoided. Note that the maximum allowed ambient temperature is 55° C.

If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area.

For further information on installation, refer to the installation manual for the EXPLORER 325 system.

Connector panel

The drawing below shows the connector panel of the EXPLORER 325 terminal.

CAUTION! In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol.

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Starting up the terminal

Note

SIM card

Note that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.

Switching on the terminal

Using the Power switch

To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or

two seconds for the terminal to switch on.

Chapter 2: Getting started

Using the ignition system

If you have connected the ignition system of your vehicle to the I/O connector, you may leave the power switch in the “on” position and the terminal will switch on/off when you start/stop the engine of your vehicle.

When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the EXPLORER 325 system.

You must set up the ignition function in the web interface. For further information, see Configuring the I/O interface on page 83.

In some cases, the system may reboot after power-on because of the high start-up current.

Using a remote on/off switch

If an external switch is connected to the remote on/off pins in the DC connector, you may leave the power switch in the connector panel in the “on” position and use the remote switch to turn the terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the power switch on the terminal in the “on” position, you can always switch the terminal back on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the EXPLORER 325 system.

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Power up completed

When the terminal is switched on, the Power indicator in the terminal lights green.

You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register. For further information, see Entering the SIM PIN for the terminal on page 16 and Registering with the BGAN network on page 18.

Chapter 2: Getting started

To switch off the terminal flip the Power switch back. It takes 5 to 10 seconds to power down the terminal. Alternatively use the ignition or remote on/off function described above.

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Connecting the Thrane IP handset

Note

Power supply (PoE)

The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from the two interfaces is 32 W.

Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are prioritized so that LAN port 1 has the highest priority and port 2 is closed down. For this reason, we recommend connecting your IP handset to LAN port 1.

In case of power hold-up (failure on input power), PoE will be turned off completely.

Starting up the Thrane IP Handset

The following procedure is for the Thrane IP Handset. The procedure may be different for another type of IP handset.

Chapter 2: Getting started

The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. For information on how to connect additional handsets, see Connecting a new IP handset on page 76.

To connect the Thrane IP Handset, do as follows:

1. Connect the Ethernet cable from the Thrane IP Handset/cradle to one of the LAN (PoE) connectors on the terminal as described in the user manual for the handset.

We recommend connecting to LAN port 1, because in case of insufficient power to the LAN (PoE) interface port 2 will be closed down first.

2. The handset starts up automatically.

When the display shows this symbol in the upper right corner, the handset is ready for making a call.

If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status.

You can enter the SIM PIN using the IP handset. For details, see Entering the SIM PIN using a phone or IP handset on page 16.

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Connecting a computer

Note

Before connecting to the LAN interface

For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically.

To check this on your computer (Windows XP), do as follows:

1. Go to Start > Settings > Control Panel > Network Connections.

2. Right-click on the LAN connection you want to use.

3. Select Properties.

4. Highlight Internet Protocol (TCP/IP).

5. Click Properties.

Chapter 2: Getting started

6. Make sure that the following is selected:

• Obtain an IP address automatically

• Obtain DNS server address automatically

Connecting a computer to the LAN interface

This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 33.

To connect a computer to the LAN interface, do as follows:

1. Power up your computer.

2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal. When the computer and the terminal are ready and the terminal is registered on the BGAN network, the terminal automatically starts a Standard data connection. You can now browse the Internet, check your e-mail or access the built-in web interface of the terminal with your browser. For further information, see Accessing the web interface on page 42.

For information on how to configure the LAN interface on the terminal, see Configuring the LAN interface on page 62.

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Entering the SIM PIN for the terminal

Note

Do you need a SIM PIN?

Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the web interface.

Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 114.

For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 15 or Connecting the Thrane IP handset on page 14.

Entering the SIM PIN using a phone or IP handset

Chapter 2: Getting started

To enter the SIM PIN

If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal at start up.

Do as follows:

• For an analog phone: Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. Dial <PIN> followed by #.

When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang up or dial a number.

• For the Thrane IP Handset: Select the BGAN menu, select Enter PIN and enter the administrator user name and password for the terminal. Then enter the PIN for the terminal. Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.

Wrong SIM PIN

Analog phone:

If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the SIM PIN was not accepted. Check that you have the correct PIN and try again.

If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).

Dial the following: <PUK> * <New PIN> * <New PIN> followed by # or off-hook key.

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Example: If the PUK is 87654321 and the new PIN is 1234, dial

87654321 * 1234 * 1234 followed by # or off-hook key.

If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.

IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal.

Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Entering the SIM PIN using the web interface

To enter the SIM PIN

Chapter 2: Getting started

Do as follows:

1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).

If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page.

2. Type in the PIN and click OK. When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the PIN is not accepted, see the next section Wrong PIN.

For further information on the web interface refer to Using the web interface on page 40.

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Wrong PIN

You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Registering with the BGAN network

When the SIM PIN is accepted by the terminal, the EXPLORER 325 system automatically starts the registration procedure on the BGAN network.

You can monitor the registration procedure in two ways.

• Connect the Thrane IP Handset and watch the procedure in the display.

• Connect a computer, access the internal web interface of the terminal and watch the Status field in the DASHBOARD. For details, see Using the Dashboard on page 46.

Chapter 2: Getting started

The normal startup procedure is shown as follows:

1. Searching. The terminal has instructed the antenna to search for the BGAN signal.

2. Registering. The terminal is attempting to register with the Satellite Access Station (SAS).

3. Ready. The terminal has registered and attached to the SAS and is ready to accept a service request (a call or a data session).

Note that the registration procedure may take several minutes.

Note on satellite coverage

Be aware that if the vehicle is placed on the side of a steep hill or similar, you may not have optimum satellite coverage because the elevation angle of the antenna is changed.

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Making the first call

Note

When the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 25.

Making a call from the terminal

To make a call from a phone connected to the terminal, dial

00 <country code> <phone number> followed by # or off-hook key.

Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45

39558800 #

Making a call to the terminal

Chapter 2: Getting started

By default, any handset connected to the terminal will ring on incoming calls. If you have connected a fax, set the incoming call type on that Phone interface to 3.1 kHz Audio to avoid that the fax rings and answers an incoming Standard call. For further information, see Selecting the call type on page 23.

To make a call to a phone connected to the terminal, dial

+ <Mobile number>

• + is the international call prefix

• Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Example: If you are calling from Denmark and the mobile number for Standard Voice is

870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567.

If the mobile numbers are listed in the web interface, you can look them up by selecting PHONE BOOK > Mobile numbers. If the numbers are not listed, refer to the documents provided with your airtime subscription. We recommend saving the mobile numbers in the web interface. See Viewing and editing the mobile numbers on page 52.

used in front of the country code for international calls.

Making a call from one terminal to another

To make a call from one terminal to another, dial 00 <Mobile number>.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

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Chapter 3

Operating the system 3

In this chapter

This chapter describes how to use the EXPLORER 325 system.

It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.

General

Tools for setup and use

Overview

You can use the Thrane IP Handset for viewing status, using the phone book of the terminal and for entering the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer.

With a computer and a browser, you can use the built-in web interface to set up the terminal.

The IP handset

When you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal.

The menu system in the IP handset includes the following items for the terminal:

•BGAN menu:

• Selecting, starting and stopping your data connections

• Viewing C/No (signal strength) for the system

• Viewing status (“Ready”, “Registering” etc.) for the system

• Viewing the software version of the terminal

• Entering the PIN and PUK for the terminal

• Viewing active events

•Viewing GPS status

•Contacts:

• Inclusion of the terminal phone book (not editable) in the IP handset Contacts

• SIP (Session Initiation Protocol):

• Selecting/viewing the SIP profile used for communication with the BGAN terminal

• Date and time:

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• Possibility of using UTC time received from the BGAN satellite

For further information, see the user manual for the IP handset.

The web interface of the terminal

The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. No installation of software is required.

With the web interface you can:

• Enter the SIM PIN for the terminal

•DASHBOARD page:

• start and stop data sessions

• view information on calls to/from the terminal

• view status of the terminal and antenna

• view properties of the terminal and antenna

•PHONE BOOK page:

• view and edit the phone book

Chapter 3: Operating the system

•MESSAGES page:

• send and receive SMS messages

•CALLS page:

• view the call log (outgoing, received and missed calls and data)

• SETTINGS page:

• set up the interfaces of the terminal

• set up call services

• upload software

• set up network user groups (requires administrator password)

• select the satellite to use for connection to the BGAN network

• set the language in the web interface

• ADMINISTRATION page:

• change the SIM PIN for the terminal

• set up user rights (requires administrator password)

For information on how to use the web interface, see Using the web interface on page 40.

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Services and interfaces

The following table shows which equipment and interfaces you can use to access the services listed in the left column.

Service

3.1 kHz Audio

Interface on the terminal

Phone LAN (PoE)

Analog telephone IP handset

G3 Fax machine????

Chapter 3: Operating the system

Standard Voice

Circuit-Switched

Analog telephone IP handset

Data

multi-user

Data

single-user

Packet-Switched

SMS

a. 3.1 kHz Audio is only available in elevations > 45°

Computer

IP handset or computer with web interface

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Using a phone or fax machine

Note

Available interfaces

Two types of voice equipment connect to the terminal:

Standard analog phone or G3 fax machine: The terminal has one phone connector for connecting a standard analog phone or fax machine.

IP handset: The terminal has two LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment. For information on the features and functions of the Thrane IP Handset, refer to the user manual for the handset.

For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system.

Selecting the call type

Chapter 3: Operating the system

Definition

The phone connection can use one of the following call types:

• Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps

• 3.1 kHz Audio, which is a high quality connection used for Premium Voice or G.3 fax

3.1 kHz Audio is only available in elevations > 45°

In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone interface or from an IP handset connected to the LAN interface.

When connecting a fax to the Phone interface you must use 3.1 kHz Audio.

Example: If you always have a fax connected to the same Phone interface you can set this

interface to 3.1 kHz Audio only. This will mean that if an incoming Standard Voice call is received, this Phone interface will not ring.

Selecting the default outgoing call type

To select the default call type for outgoing calls, do as follows:

• Phone. Select the call type for each port in the web interface under SETTINGS > Phone.

For further information, see Configuring the Phone interface on page 67.

• IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 79.

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Overriding the default outgoing call type

Note

To override the default setting for a specific outgoing call, do as follows:

•To use Standard Voice for the call, dial 1* before the number.

•To use 3.1 kHz Audio for the call, dial 2* before the number.

Example: To make a call to Thrane & Thrane in Denmark (+45 39558800), forcing the connection

to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog phone, or off-hook key if calling from an IP handset.

This will not change the default call type, only the type used for the ongoing call.

Phone numbers for incoming 3.1 kHz Audio and Standard Voice

3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a

phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice by using the dedicated phone number.

Chapter 3: Operating the system

The call type you are using must be selected in the web interface (refer to the next section).

If the mobile numbers are listed in the web interface, you can look them up as follows:

Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 52.

If the mobile numbers are not available in the web interface, refer to your airtime subscription.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

For information on how to make a call to the terminal, see Making a call to the terminal on page 26.

Selecting the incoming call type

To select which call types are accepted for an incoming call, use a computer and the web interface.

• Phone. Select the call type for each port under SETTINGS > Phone. For further information, see Configuring the Phone interface on page 67.

• IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 79.

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Making or receiving a phone call

Making a call

First connect your phone to the relevant interface. For further information, see the Installation Manual.

You have different options for making a call:

• Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 50. Simply dial 00 <Short Dial> followed by # or off-hook key.

Example: To call entry number 4 in the phone book,

dial 004 followed by # or off-hook key.

• Manual Dial. To make a call, dial

00 <country code> <phone number> followed by # or off-hook key. Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial

00 45 39558800 #

Chapter 3: Operating the system

• Call from phone book or call log (only IP handset).

If there was an error establishing the connection, refer to the Troubleshooting Guide on page 128.

If you are using the IP handset, the handset may show an error message. Depending on the type of error, the web interface may also show an error message. See Viewing the Event list or the Event log on page 123.

Receiving a call

To be able to receive a call, the phone must be connected to the relevant interface on the terminal.

By default, all devices connected to the Phone interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings. Refer to Selecting the incoming call type on page 24.

Call log

• Enter the phone book of the IP handset, scroll to the wanted number and press the off-hook

key, or

• press the off-hook key from the main screen to display the latest calls in the call log. Then

scroll to the wanted number and press the off-hook key again. Note that this is the call log of the IP handset, not of the terminal.

Information of missed calls is stored in the call log of the terminal. You can view the call log in the web interface under CALLS. For further information, see Viewing the lists of calls and data sessions on page 54.

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Making a call to the terminal

Note

To make a call to a phone connected to the terminal, dial

+ <Mobile number>

• + is the international call prefix

• Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 52. If the mobile numbers are not available in the web interface, refer to the documents included with your airtime subscription.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Receiving a voice mail message

Chapter 3: Operating the system

used in front of the country code for international calls.

If a call to the EXPLORER system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the EXPLORER messaging system to alert you that there is a voice message. The SMS has the contents:

• Number called from

• Date and time the voice mail message has been received

• Number to call to listen to the voice mail message

To see that a new SMS has arrived you open the web interface. For further details see Receiving a message on page 57.

Making local phone calls

You can make local calls between various phones connected to the terminal.

Local phone numbers always start with 0.

For an overview of the numbers assigned to each type of interface, see Local numbers and special- purpose numbers in the next section.

To make a local call, dial <local number> followed by # or off-hook key.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

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Dialing functions

Note

Local numbers and special-purpose numbers

There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal.

Remember the “0” at the start when you dial a local phone number. If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers in stead of a local number.

Number Function

0 * followed by # or off-hook key Redial last called number on this interface.

00 * followed by # or off-hook key Redial last answered call on this interface.

Chapter 3: Operating the system

Note: If the last answered number is unlisted, you are not allowed to dial back.

00 followed by one of the numbers 1-199 and # or off-hook key

0301 followed by # or off-hook key Local call to analog phone.

0500 followed by # or off-hook key Local call broadcast to all IP handsets.

0followed by one of the numbers 501-516 and # or off-hook key

0900 followed by # or off-hook key Local call broadcast to all phones.

Short dial phone numbers in phone book.

Local call to IP handset.

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Dialing prefixes

Note

Apart from the numbers above, the terminal uses the following dialing prefixes:

• 1* before the phone number will force the connection to use Standard Voice.

• 2* before the phone number will force the connection to use 3.1 kHz Audio.

• #31# before the phone number will hide the caller’s phone number to the recipient.

• *31# before the phone number will show the caller’s phone number to the recipient where it

would otherwise be hidden, e.g. because the number is an ex-directory number.

• For analog 2-wire telephones, use the R key during a call to get access to a supplementary services function. The supplementary services functions supported by the terminal are described in the following sections.

Handling waiting calls

During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released.

Chapter 3: Operating the system

In the web interface you can enable or disable the call waiting indication. For further information, see Call waiting on page 73.

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

For phones with an R key (normally on analog 2-wire phones): When you receive a Call Waiting indication, you have the following options:

If you want to: Do as follows (standard 2-wire phone):

Clear the current call,

Press R 1 #

and accept the waiting call.

Hold the current call,

Press R 2 #

and accept the waiting call.

Ignore the waiting call. Take no action.

Reject the waiting call. Press R 0 #

1. Note that 3.1 kHz Audio is only available in elevations > 45°

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Holding a call

Note

During a call, you may place the initial call on hold while another call is made.

Thrane IP Handset:

Select Options > Hold in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset.

Analog 2-wire phones with R key:

If you want to: Do as follows (standard 2-wire phone):

Place a call on hold. Press R 2 #.

Chapter 3: Operating the system

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

Place the existing call on hold and establish a new call.

Shuttle between the two calls.

Clear the held call, if no waiting call exists.

Clear an active call and return to the held call.

Press R and dial the second phone number followed by #.

Press R 2 # (irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)

Press R 0 #.

Press R 1 #. Note that this is only possible if no waiting call exists.

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Transferring a call

Note

When you receive a call, you can transfer this call to another phone connected to the terminal.

Thrane IP Handset:

Select Options > Transfer in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset.

Analog 2-wire phones with R key:

Do as follows to transfer a call:

1. Press R 4 * <local number> #. The phone with the local number you dialed starts to ring.

2. You now have two options.

• Hang up. The phone or headset you transferred the call to continues to ring. When the call

• Do not hang up. When the new recipient answers, you can have a conversation before

Chapter 3: Operating the system

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

is answered, a connection is established between the initial caller and the new recipient.

hanging up. When you hang up, the call is handed over to the initial caller.

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Sending or receiving a fax message

Note

Handling delays

When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.

Sending a fax message from the terminal

The 3.1 kHz service used for fax is only available in elevations > 45°.

If the default setting in the web interface is not 3.1 kHz Audio, you can dial 2 * before the number to force the connection to use 3.1 kHz Audio. For further information, see Overriding the default outgoing call type on page 24.

The fax machine must be connected to the Phone interface of the terminal. Refer to the installation manual.

Chapter 3: Operating the system

3.1 kHz Audio must be used for an analog fax machine. Refer to Selecting the default outgoing call

type on page 23.

To send a fax from a fax machine connected to the terminal, dial

00 <country code> <phone number> #

Example: To send a fax to Thrane & Thrane in Denmark (+45 39558888, dial 00 45 39558888 #

Sending a fax message to the terminal

To send a fax message to the terminal, dial

+ <Mobile number> #

• + is the international call prefix

• Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. Use the 3.1 kHz mobile number. If the mobile numbers are listed in the web interface, you can look them up as follows: Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 52. If the mobile numbers are not available in the web interface, see your airtime subscription.

There are two mobile numbers, one for 3.1 kHz Audio and one for Standard Voice.

used in front of the country code for international calls.

Receiving a fax message

An analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer to Selecting the incoming call type on page 24.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

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Using a computer

Note

Interfaces

The terminal has two LAN connectors for connecting computers, IP Handsets or other LAN equipment.

For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system.

Chapter 3: Operating the system

Standard IP or Streaming IP on LAN

The BGAN network supports different classes of data connection to the Internet. The main classes are Standard IP and Streaming IP.

• Using a Standard IP connection, several users can share the data connection simultaneously.

This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.

• Using a Streaming IP connection, you get an exclusive, high-priority connection, ensuring

seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

For optimum performance it is important that you select the right traffic class when defining profiles for your connection.

You can set up various types of connection using the profiles and traffic flow filters. For further information, see Using profiles on page 108 and Using traffic flow filters on page 111.

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Working with network user groups

Note

The LAN users of the EXPLORER 325 system can be organized in network user groups with different setup and different access rights.

The network user group you belong to is determined by one or more of the following:

• the LAN port you connect to

• the IP address of the device you are using

• the MAC address of the device you are using

Non-administrator users can only see and start/stop profiles configured for their own network user group.

Using the web interface and administrator password you can configure the network user groups and network devices. For further information, see Managing LAN network users on page 84.

Connecting to the Internet

Chapter 3: Operating the system

Default setup

By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which is automatically activated. Note that this setting may result in unintended use of bandwidth (see the next section). For further information on network user groups, see Managing LAN network users on page 84.

Unintended use of bandwidth

The system default setting is automatic activation of a standard data connection. With this setup you connect the PC to the network and start using the applications. You do not have to connect to the web interface to start using the services, it is plug-and-play. This setting involves a high risk of being charged for airtime and bandwidth when connected computers perform automatic software updates.

Software updates should only be performed when you are connected at the office or at home where bandwidth and airtime are less costly.

To avoid unintended use of bandwidth through automated background services the terminal can be set to not automatically connect to the Internet when you connect your computer or other IP equipment (PDA, webcam, etc.) to the network interface. You set this in the web interface. These automatic background services could be Windows update downloads or checking for e-mails automatically at short time intervals.

If you want to start a data connection in this mode you must access the system’s web interface and activate your data session, standard IP and/or streaming IP, from the Dashboard.

Optimize airtime and bandwidth usage: You are charged for the bandwidth used for automatic PC software updates. We recommend to disable this feature in your computer.

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Accessing your data sessions

Note

Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD.

To manage data sessions for all users you need an administrator password. For further information, see Starting/stopping data sessions on page 96.

• Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.

• Profiles that are currently active are displayed as a link with the text “Stop <name of profile>”.

Chapter 3: Operating the system

• Profiles ready to be activated are displayed as a link with the text “Start <name of profile>”.

Start/stop Standard IP on the LAN interface

By default, Standard IP is always activated on the terminal. If you only want Standard data to be activated when you need it, you can disable automatic activation under SETTINGS > LAN > Network user groups.

When automatic activation is disabled in the Network user groups page, you can manually start/stop your Standard IP profile from the Dashboard by clicking Start <name of profile> or Stop <name of profile> under PROFILES ON LAN at the bottom of the page.

If a primary profile is already active, your new profile will not appear as a link but as plain text. The active primary profile is displayed as a link with the text “Stop <name of profile>”. Click this link first to stop the active profile. Then click your new profile, which is now displayed as a link.

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Start/stop Streaming IP on the LAN interface

Note

Important

To start or stop a Streaming session, click the link with the name of your Streaming profile under

STREAMING PROFILES ON LAN.

The Streaming link is only available if your network user group includes a Streaming profile. See Editing a network user group on page 86.

Note that if another primary profile is active you must stop it before you can start your new profile!

If you have selected a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface. However, if you select one or more secondary profiles, you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic.

Chapter 3: Operating the system

For information on setup of the network user groups, see Managing LAN network users on page 84. For information on how to set up a profile, see Using profiles on page 108.

The EXPLORER 325 system supports 32, 64 and 128 kbps Streaming.

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Accessing the terminal from a remote location

Note

Preparing the terminal for remote management

There are three steps you must go through before you can access the terminal from a remote location:

1. Set up the terminal for control from a remote location as described in Remote management on

page 118.

2. Activate a data connection in one of the following ways:

• Remote start of a data connection with an SMS, see Remote activation on page 119 and Activating a data connection with an SMS below.

• Automatic activation of a Standard data connection, see step 11. on page 89 in Setting up the network user groups.

• Manual activation of a data connection, see Start/stop Standard IP on the LAN interface on page 34.

Chapter 3: Operating the system

3. Note down the IP address of the terminal. This is the IP address you must use afterwards to access the terminal. If you are using SMS activation, you will receive an SMS with the IP address. Otherwise you

can connect a computer (locally) to the terminal and see the IP address in ONGOING DATA SESSIONS in the web interface.

If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up a static IP address, refer to step 7. on page 88 in the section Editing a network user group.

Activating a data connection with an SMS

To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 119.

Send an SMS to the mobile number of the terminal. The activation SMS must have the following format for activating and deactivating a connection:

• ACTIVATE <name of network user group>:<name of profile> <password>

• DEACTIVATE <name of network user group>:<name of profile> <password>

For more information on network user groups see Setting up the network user groups on page 86.

Activation SMS examples

Standard data connection in the Default network user group

Streaming 32 connection in the network user group Group 0

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ACTIVATE default group:standard 1234567890

DEACTIVATE Group 0:streaming 32 1234567890

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Accessing the terminal

After preparing the terminal as described in the previous section, do as follows to access it:

1. On the remote computer, open your web browser.

2. Enter the IP address of the terminal followed by a colon and the port number http://<ip address>:<incoming port>.

• <ip address> is the address from step 3. above.

• <incoming port> is the port you defined in Remote management on page 118.

Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number

You should now be connected to the terminal from your remote computer.

Chapter 3: Operating the system

defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.

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Using PPPoE (Point-to-Point Protocol over Ethernet)

BGAN terminal

PD P Context

BGAN

nework

Built-in

web

interface

PPPoE

connection

PC and/or broadc ast equipment

User P C 1

Applications

for PPPoE

Handli ng conne ct i on

to t he BG AN t e r m inal

Assigni ng c onnec t ion

(PDP context) to go out

on the BGAN net w or k

Router

Pico cell

PPPoE

connection

User PC 2

PPPoE

connection

Handset

Overview

You can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset.

Possible applications are:

•Connecting a router

• Connecting broadcast equipment, optionally through a PC

• Establishing a Picocell for the use of cell phones

The following drawing shows connections managed through PPPoE and web interface respectively.

Chapter 3: Operating the system

Configuring the connected equipment for PPPoE

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To use PPPoE with your EXPLORER system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 65.

After enabling PPPoE in the terminal, you must configure your equipment.

How to do this depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal:

•User name and password. The user name and password can be left blank (or insert user name: void and password: void). Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider.

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Chapter 3: Operating the system

To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription. Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information.

• For setups that have a check box for “Enable LCP extensions”, deselect this.

No further configuration is needed to make a Standard IP data connection to the Internet.

See the table below for information on how to configure specific services for your PPPoE connection.

If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal.

Text to type in the Service Name field

(Blank) Initiates a Primary Standard Data connection (default)

XBB:BACKGROUND Initiates a Primary Standard Data connection (Same as blank!)

XBB:STREAM32K Initiates a Primary Streaming 32 kbps connection

XBB:STREAM64K Initiates a Primary Streaming 64 kbps connection

XBB:STREAM128K Initiates a Primary Streaming 128 kbps connection

XBB:<AT String> This allows the PPPoE clients to enter a full AT context activation string.

For a list of supported AT commands and their functions, refer to Supported AT commands for PPPoE on page 142.

Using the IP handset

Function

Example:

XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”

You can use the Thrane IP Handset as a user interface for the EXPLORER 325 system as well as for making calls.

The IP handset has a dedicated menu for the EXPLORER 325 system. You find a list of the menu items available in The IP handset on page 20.

For information on how to start up the IP handset, see Connecting the Thrane IP handset on page 14.

For further information on how to use the IP handset, refer to the IP Handset User Manual.

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Chapter 4

Using the web interface 4

In this chapter

This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 325 system.

Introduction

The web interface

What is the web interface?

The web interface is built into the terminal and is used for operating, setting up and configuring the system.

You can access the web interface from a computer with a standard Internet browser.

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Proxy settings when accessing the web interface

Note

If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.

To disable the use of a Proxy server completely, do as follows:

The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.

1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.

Chapter 4: Using the web interface

2. Clear the box labeled Use a proxy server for your LAN.

3. Click OK.

When the proxy server settings are disabled, close your browser.

You may need to change this setting back on return to your Internet connection.

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Accessing and navigating the web interface

Note

Accessing the web interface

To access the web interface, do as follows:

1. Connect your computer to the terminal.

2. Start up the terminal. For details, see Getting started on page 11.

3. Open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar. If your connected computer is set up to obtain a DNS server address automatically, this name is translated into the local IP address of the terminal. The default IP address of the terminal is http://192.168.0.1.

Chapter 4: Using the web interface

If the IP address is changed and you do not have the new address, you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal. You can then access the web interface and change the IP address.

Note that if you do not change the IP address, the default IP address will only be valid until the terminal is powered off. Then the terminal returns to the IP address from before the Reset button was pressed.

For further information on the Reset button, see Reset button on page 140.

Changing the language

When you have access to the web interface, if you want to display a different language than English, select SETTINGS > LANGUAGE from the left menu, select a language from the list and click Apply. For further information, see Selecting the language on page 101.

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Overview of the web interface

Navigation

Status

Icon bar Contents section

pane

field

Title bar

When the web interface opens, the title bar shows the name of the product.

The web interface consists of the following sections.

Chapter 4: Using the web interface

•The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.

•The status field shows the signal strength.

•The icon bar shows icons for new SMS messages and for active events, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.

•The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions.

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Icons in the icon bar

The following icons may appear in the icon bar in the web interface:

Icon Explanation

Chapter 4: Using the web interface

A new SMS message, or information of Voice mail, has arrived.

Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 57.

An event is active.

Click the icon to see a list of active events. For explanations of the event messages, see List of events on page 132.

Note that this icon will remain in the icon bar as long as the event is still active.

Navigating the web interface

• To expand a menu, click the menu in the navigation pane.

• To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section.

• To see the site map, click SITE MAP in the navigation pane. The site map lists all topics and submenus. Click on items in the site map to go directly to the relevant location.

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Entering the SIM PIN in the web interface

Note

Do you need a SIM PIN?

You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card.

The administrator can enable and disable the use of a SIM PIN. For details, see Setting up the use of SIM PIN in the terminal on page 114.

If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.

To enter the SIM PIN

Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 114.

Chapter 4: Using the web interface

If your SIM card requires a PIN, and the PIN has not yet been entered, you must enter it. When you access the web interface, it opens on the PIN page. Until you have entered the PIN you can only upload software and view the DASHBOARD. Access to all other parts of the web interface requires a PIN.

For information on how to enter the SIM PIN, see Entering the SIM PIN using the web interface on page 17.

When the correct PIN has been entered, the web interface opens the Dashboard and is ready for use.

Some parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see Setting up user permissions on page 116.

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Using the Dashboard

Overview

The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna.

For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 33.

Chapter 4: Using the web interface

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Properties

Note

The PROPERTIES section of the DASHBOARD shows the following information:

• Airtime provider. The name of your Airtime Provider.

• GPS position. The GPS position of your EXPLORER 325 system.

• Status. The status of the EXPLORER 325 system.

Chapter 4: Using the web interface

In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but not shown.

This also applies if the EXPLORER is not yet registered on the BGAN network, but the GPS position is received.

The status can be one of the following:

• Scanning. The terminal has instructed the antenna to scan for a BGAN signal. (The antenna

status will show “Sky scan”)

• Searching. The antenna has found a BGAN signal and the terminal is searching for a BGAN

network in order to perform a registration. (The antenna status will show “Tracking”)

• Registering. The terminal is attempting to register with the Satellite Access Station (SAS).

• Ready. The terminal has registered and connected to the SAS and is ready to accept a service

request (a call or a data session).

• Data active. The terminal has established a call or a data session through the BGAN

network.

• No GPS fix. The GPS receiver has not yet achieved position fix. It may take some time to

achieve GPS fix depending on a number of conditions. First of all, the antenna should have an unblocked view to as much of the sky as possible. The terminal will not be able to register with the SAS without a GPS fix.

• Not registered. The terminal has not been able to register with the BGAN network.

• Satellite selection. The satellite selected for logon. For further information, see Selecting the preferred BGAN satellite on page 100.

• Current satellite. The satellite to which the system is currently logged on.

• Unit serial number. The serial number of the terminal.

• Software version. The version of the software embedded in the terminal.

• Local IP address. The local IP address of the terminal. This is the IP address used to access the terminal from a device connected to the terminal.

• IMEI number. The IMEI number (International Mobile Equipment Identity) of the terminal. This is a unique number that identifies your terminal.

• Antenna status. The status of the antenna. The antenna status can be:

• Sky scan. The antenna is searching for the BGAN signal.

• Tra ckin g. The antenna has found and locked to the BGAN signal. The antenna is now

tracking the BGAN signal.

• No antenna. No known antenna is detected by the terminal.

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Viewing information on calls and data sessions

Note

The following sections in the Dashboard show information on calls and data sessions.

The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.

• ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.

• ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the IP address that is assigned to each profile.

• SESSIONS TOTAL lists the totals for each connection. The list shows the time connected (hh:mm:ss) for voice and Streaming IP, and MB transferred for Standard data.

The counters show totals for connections since the counters were last cleared. For information on how to clear the counters, see Log handling on page 107.

If power to the terminal is interrupted unintentionally, the totals may be slightly inaccurate at next startup.

Chapter 4: Using the web interface

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Using the phone book

Note

General usage

Overview

In the phone book you can:

• Look up phone numbers.

• Look up short-dial numbers for easy dialing from a handset.

• Modify or delete existing names and phone numbers, or add new names and phone numbers.

If you are using a Thrane IP handset with the terminal, the contacts from this terminal phone book are included (read only) in your handset phone book.

Chapter 4: Using the web interface

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Accessing the phone book

To access the phone book, select PHONE BOOK from the left navigation pane.

Chapter 4: Using the web interface

The phone book shows all entries with entry number, name and phone number. Empty place holders are also included.

To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.

The phone book holds 199 entries divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.

Short dial

The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number.

Simply dial 00 <short dial> followed by # or off-hook key.

Example: To call the third entry in the phone book from an analog phone, take the phone off hook

and dial 003 #.

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Editing phone book entries

Adding a new entry

To add a new entry, do as follows:

1. In the phone book, locate the empty entry number where you want to add the new phone number and click New.

2. Type in the name and phone number of the new entry and click Save entry. The new name and number are now listed at the specified entry number in the phone book.

Modifying an entry in the phone book

To modify an entry, do as follows:

1. In the phone book, click Edit next to the entry you want to modify.

Chapter 4: Using the web interface

2. Modify the name or number as wanted and click Save entry. The name and/or number in the selected entry is now replaced with the new information.

Deleting an entry in the phone book

To delete an entry, click Delete next to the entry you want to delete.

Deleting all entries in the phone book

To delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK page.

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Viewing and editing the mobile numbers

Note

The mobile numbers are the phone numbers to use when making a call to the terminal.

To view the mobile numbers

To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.

These numbers are not listed at delivery. The user must enter the number received from the Airtime Provider.

Chapter 4: Using the web interface

To enter or edit the mobile numbers

To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.

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Using the Call log

Note

If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.

Information on total usage

To enter the CALLS page select CALLS from the left navigation pane. This page contains information on usage for circuit-switched connections.

The listed information includes:

• time connected using Standard Voice and

• time connected using 3.1 kHz Audio.

Chapter 4: Using the web interface

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Exporting the call log

Note

You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes.

The call log holds information on all calls and data sessions since the call log was last cleared. For information on how to view the lists of calls and data sessions, see the next section.

To export the entire call log to a file, do as follows:

1. In the CALLS page, click the link Export call log to file.

2. Browse to the location where you want to save the log.

3. Click OK.

Viewing the lists of calls and data sessions

To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS page:

Chapter 4: Using the web interface

• Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or

3.1 kHz Audio) and estimated charge of each outgoing call.

• Received calls shows the start time, calling phone number, duration and type (Standard or

3.1 kHz Audio) of each incoming call.

• Missed calls shows the start time, calling phone number and type (Standard or 3.1 kHz Audio) of each incoming call that was not received.

• Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each Standard IP session.

• Streaming data sessions shows the start time, duration, type (Streaming 64 or 128 kbps) and estimated charge of each Streaming IP session.

Date and time is the international UTC time, received from the satellite.

For information on the available types of service, see The BGAN services on page 8.

The estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane does not take responsibility for the correctness of this estimated charge.

You can sort each of the lists by clicking the title of the column you wish to sort by.

If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page.

When there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls.

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Handling SMS messages

Important

Sending an SMS message

If the terminal is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox.

To make sure a message has been sent, check that it has been moved to the Sent folder.

To send an SMS message from the terminal, do as follows:

1. Click MESSAGES from the left navigation pane. This page contains new incoming messages.

2. In the left navigation pane, click Write message.

Chapter 4: Using the web interface

3. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.

4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 for Denmark or 00 1 for USA).

5. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.

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You can set up delivery notification generally for all SMS messages. This setting is used by

Note

default when you send a message. For further information, see Configuring message settings on page 59.

6. Click Send. The message is now sent and moved to the Sent folder.

Options for messages in the Outbox

Messages in the Outbox are messages that have not been sent, e.g. because the terminal was not online when you attempted to send the messages.

To access the Outbox, click MESSAGES > Outbox from the navigation pane.

You have the following options for messages in the Outbox:

• When the terminal is online, click Resend next to the message you want to send. When the Write message page opens, click Send. The terminal now attempts to send the message again. To make sure the message has been sent, look in the Sent folder.

Chapter 4: Using the web interface

The original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox.

• Click Delete next to a message to delete it.

• Click Delete all messages in Outbox to delete all the messages.

Options for messages in the Sent folder

The Sent folder contains SMS messages that have been sent.

To access the Sent folder, select MESSAGES > Sent from the navigation pane.

The Status column shows the status of each message, if you have selected Delivery notification when sending the message.

From the Sent folder you have the following options:

• Click Resend next to a message you want to send again. When the Write message page opens, click Send. The terminal now attempts to send the message again. To make sure the message has been

sent, look in the Sent folder. There should now be two copies of the sent message.

• Click Forward next to a message you want to forward. Type in the phone number of the new recipient and click Send. The terminal now attempts to send the message to the new recipient. To make sure the

message has been sent, look in the Sent folder.

• Click Delete next to a message to delete it.

• Click Delete all sent messages to delete all the messages.

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Sending an SMS message to the terminal

Note

You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial

+ <Mobile number>

The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows:

Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to the documents provided with your airtime subscription.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Receiving a message

If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s).

Chapter 4: Using the web interface

Otherwise, to see new messages click MESSAGES from the left navigation pane.

The page shows new incoming messages.

The terminal does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected.

If the message is not an SMS message but information of voice mail, call your Voice mail service number to hear the Voice mail. The Voice mail service number is normally listed in the SMS message.

You may also find the Voice mail service number under MESSAGES > Message settings. Note that the voice mail number is only shown here if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.

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Options for new SMS messages

Note

To see new messages, click MESSAGES from the left navigation pane.

Besides viewing the new messages, you have a number of options for what to do with each message:

• Click Archive to move it to your Inbox containing read messages.

• Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 59.

• Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.

• If you want to move all the new messages, click Move all new messages to Inbox.

New messages cannot be deleted until they have been moved to the Inbox.

Chapter 4: Using the web interface

Options for SMS messages in the Inbox

The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages (refer to the previous section).

From the Inbox, you have the following options:

• Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.

• Click Delete to delete the message.

• Click Delete all messages in Inbox to delete all read messages in the Inbox.

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Configuring message settings

Setting up the default message options

You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 55.

Do as follows:

1. Select MESSAGES > Message settings from the left navigation pane.

Chapter 4: Using the web interface

2. If you want to include the original message when you reply, select Yes next to Include message in reply.

3. Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.

4. Click Apply.

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Viewing or changing SMS service center number

Note

The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card.

• To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane.

• To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the page.

The SMS service center number is provided from your Airtime Provider.

Viewing the Voice mail number

You get an SMS notification in the web interface when you have received Voice mail. The Voice mail number is the number you call to hear your incoming voice mail.

The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.

Chapter 4: Using the web interface

To see the Voice mail number, select MESSAGES > Message settings from the left navigation pane. The Voice mail number field shows the Voice mail number.

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Setting up the interfaces

The SETTINGS page (Antenna properties)

The SETTINGS page shows properties of the connected antenna.

To access the SETTINGS page, select SETTINGS from the left navigation pane.

Chapter 4: Using the web interface

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Configuring the LAN interface

Local IP addresses

(default setup)

Terminal

Device 1

Device 2

192.168.0.1

ass igned by t he

term inal (D H C P)

ass igned by t he

term inal (D H C P)

Overview

The EXPLORER 325 terminal has 2 LAN connectors with PoE (Power over Ethernet).

The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to Managing LAN network users on page 84.

CAUTION! All connections to the LAN interface may be affected when you change the following settings. This also includes your own current connection to the web interface.

Setting up the local LAN IP addresses

In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal. The terminal has a built-in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal.

Chapter 4: Using the web interface

You can also set up the local IP address used by the connected devices to access the terminal. The drawing below shows the default setup.

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To change the local IP addresses, do as follows:

Note

1. From the left navigation pane, select SETTINGS > LAN.

Chapter 4: Using the web interface

2. At DHCP status, select Enabled (recommended for most purposes), or Disabled.

•If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the

terminal.

• If you select Disabled, you need to set up a static IP address in the connected device.

A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal. See List of reserved IP subnets on page 141.

3. If you want to change the Local IP address and the Netmask of the terminal, type in the new address and netmask. The Local IP address is the IP address of the terminal. It is used for accessing the web interface. By default, the address is 192.168.0.1 and the netmask is 255.255.255.0.

4. Click Apply.

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Port forwarding

Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet.

We recommend using a static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up a static IP address, refer to step 6. on page 88 in the section Editing a network user group.

For information on how to set the terminal in Router mode, see step 5. on page 88 in the section Editing a network user group.

The following example shows how to allow Internet access to a mail server (smtp) connected to the terminal.

The mail server in this example has the IP address 192.168.0.100.

1. Select LAN > Port forwarding in the left navigation pane.

Chapter 4: Using the web interface

2. Select Enabled to generally enable port forwarding.

3. Type in the Incoming port range.

4. Type in the Destination IP address, which in this example is the IP address of the mail server:

192.168.0.100.

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5. Type in the Destination port range.

6. Repeat step 3. to step 5. to set up port forwarding to additional servers.

7. In t he Active column, select which ports should have port forwarding activated.

8. Click Apply.

You can now access the mail server from the Internet, using the public IP address of the terminal.

If you do not know the IP address, you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS.

Enabling PPPoE (Point-to-Point Protocol over Ethernet)

What is PPPoE

By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection.

Chapter 4: Using the web interface

On the equipment connected to the EXPLORER 325 terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password. For details, refer to Using PPPoE (Point-to-Point Protocol over Ethernet) on page 38 and to the documentation for your connected equipment.

On the EXPLORER 325 terminal you must enable PPPoE before you can establish a PPPoE connection. Refer to the next section.

Enabling PPPoE in the EXPLORER 325 terminal

To enable PPPoE in the terminal do as follows:

1. Select SETTINGS > LAN > PPPoE.

2. Select Enabled.

3. Click Apply.

4. Restart the terminal for the setting to take effect.

For information on how to establish a connection with PPPoE, see Using PPPoE (Point-to-Point Protocol over Ethernet) on page 38.

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Setting up static routing

When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing.

To set up a new device for static routing, do as follows:

1. Select SETTINGS > LAN > Static route.

2. Click Add.

Chapter 4: Using the web interface

3. Enter the values for your device.

• Destination: The IP address you want to route to.

• Netmask: The netmask you want to route to.

• Gateway: The gateway, e.g. the address of a wireless access point or router to which the

destination device is connected.

4. Click Apply. The values for the new entry are now in the list. This means that the terminal can communicate with the destination IP address on the other side of the gateway.

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Configuring the Phone interface

Note

To configure the Phone interface do as follows:

1. Select SETTINGS > Phone from the left navigation pane.

Chapter 4: Using the web interface

2. Set the call type for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 23.

•For Incoming calls, you can select Standard or 3.1 kHz Audio or both

. If you select both, any device connected to the Phone interface will react (ring) on incoming calls. If you select e.g. Standard, the Phone interface will only react on calls made to the Standard phone number.

•For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be

used by default, if possible, for any outgoing call. Note, however, that fax machines must use 3.1 kHz Audio.

You can override the default setting for outgoing calls by dialing 1* (force the call to Standard) or 2* (force the call to 3.1 kHz Audio) before the number. For further information, see Overriding the default outgoing call type on page 24.

3. Click Apply.

1. Note that 3.1 kHz Audio is only available in elevations > 45°

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Setting the common interface settings

Overview

The settings under COMMON are common for all interfaces. Note, however, that in order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group.

Definition of Access Point Name (APN)

The APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network. APNs are provided from the Airtime Provider. They may also be defined on the SIM card.

How to use the common APN

Chapter 4: Using the web interface

When you configure the APN for your individual network user group, select Common to use the setting from this page.

If you are using the same APN for many network user groups, it is easier to define it once under Common, and then simply select Common for the relevant network user groups. Also, if you change the common APN at a later stage, it is automatically updated for all network user groups where the Common setting is selected.

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To set up the common interface settings

To set up the common interface settings, do as follows:

1. Select SETTINGS > Common.

Chapter 4: Using the web interface

2. Select the APN. You have the following options:

• SIM default. The APN is taken from the SIM card. This is the recommended option, unless

you have special requirements.

• Network assigned. The APN is assigned from the network.

• User defined. Type in the APN. APNs are provided from the Airtime Provider.

3. At Buffering on Streaming profiles, select Enabled or Disabled.

• If you select Enabled, your Streaming connection will be buffered. This means that the

transmission is slightly delayed in order to ensure a precise and continuous data stream.

•If you select Disabled, your Streaming connection will not be buffered. This means the data

is delivered immediately, but may vary slightly in transmission speed.

4. Click Apply.

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Setting up call services

Note

Overview

The setup of call services is also common for all interfaces.

The terminal must be registered on the BGAN network before you can set up the call services in the web interface.

In the web interface you can set up the following supplementary services:

•Call forwarding

• Call barring

• Call waiting

• Line identification

• Closed user group

Note that, depending on the network, some of these call service settings may prevent others from being activated.

Chapter 4: Using the web interface

The settings apply for all connected devices using a circuit-switched service.

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Call forwarding

You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded. This service is usually set up by the airtime provider.

Do as follows:

1. Select SETTINGS > Common > Call forward from the left navigation pane.

Chapter 4: Using the web interface

2. Click OK next to Read current settings to display the phone numbers for call forwarding for the

subscription. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait is displayed.

3. For each call type, select Enabled next to the situation(s) in which you want to forward

incoming calls.

4. Next to the enabled items, you can type in the phone number you want to forward the call to.

5. If you have selected Forward if no reply, select from the drop-down list the period of time the

system should wait before forwarding the call.

6. Click Apply.

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Call barring

Note

Chapter 4: Using the web interface

Do as follows to bar incoming and/or outgoing calls to and from the terminal:

1. Select SETTINGS > Common > Call barring from the left navigation pane.

2. Click OK next to Read current settings, to make sure the page is updated.

3. For each call type, select which calls should be barred.

4. In the Barring PIN field, type in the PIN for your call barring setup.

This is not the SIM PIN entered at startup, but a network PIN which is supplied together with your SIM PIN.

5. Click Apply.

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Call waiting

You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data.

Do as follows:

1. Select SETTINGS > Common > Call waiting from the left navigation pane.

Chapter 4: Using the web interface

2. Click OK next to Read current settings to make sure the page is updated.

3. For each call type, select Call waiting enabled if you want to get notification of waiting calls

while you are making a call or transmitting data.

4. Click Apply.

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Line identification

You can set up the terminal to show your number when you are making a call or transmitting data.

Do as follows:

1. Select SETTINGS > Common > Line identification from the left navigation pane.

Chapter 4: Using the web interface

2. Select Show my number and click Apply.

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Closed user group

Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group.

To define the settings for these user groups, do as follows:

1. Select SETTINGS > Common > Closed user group from the left navigation pane.

Chapter 4: Using the web interface

2. Type in your user group number(s) under Group no.

Your airtime subscription lists your user group number(s).

3. Select which group(s) should be active.

If you select Subscribed, the group(s) included in your subscription will be active.

4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used.

5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up. Note that if you selected Subscribed above, this setting will not be used.

6. Click Apply.

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Managing IP handsets

Note

Overview

The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The EXPLORER 325 terminal supports connection of up to 16 handsets.

Each handset must have a local number in the range 0501 to 0516 as well as a unique password. Note that you must set this up in the web interface for the connections to work. For further information, see the next section Connecting a new IP handset.

The handset with the local number 0501 is the master handset. This means you can start/stop data sessions from the terminal with this handset, if the function is allowed in the User permissions page. See Setting up user permissions on page 116.

Connecting a new IP handset

Chapter 4: Using the web interface

The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501.

To connect a new IP handset, do as follows:

1. Connect the IP handset to one of the LAN ports of the terminal.

2. In the web interface, select SETTINGS > IP handsets.

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Note

3. If you want to change the password, click Edit next to the number you want to use.

4. Enter the password you want for your IP handset.

The Thrane IP Handset only supports numbers (no letters) in the password.

5. In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows:

1. In the IP handset, enter the menu system (select Menu) and select SIP to get the list of profiles.

2. Select the BGAN profile and select Options (left softkey).

3. Select Edit/View and change the user name and password. Note that the user name is also the local number for the handset.

When the terminal and the handset have recognized each other, a Configure link appears next to the handset in the IP handsets page of the web interface. This link provides direct access to the built-in web interface of the IP handset. For further information, refer to the user manual for the IP handset.

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Setting up the IP handsets

To set up IP handsets, do as follows:

1. Select SETTINGS > IP handsets.

Chapter 4: Using the web interface

2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset.

3. Select Configure next to a handset to access the built-in web interface of the IP handset. The web interface of the IP handset opens. It is very similar to the web interface of the

terminal, but has a handset icon in the top left corner. With the web interface of the IP handset you can access the internal settings of the IP

handset. For further information, refer to the user manual for the IP handset.

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Setting the call types for IP handsets

In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number. For further information on Restricted dialing, see Restricted dialing on page 121.

To set the call types for IP handsets, do as follows:

1. Select SETTINGS > IP handsets > Call settings.

Chapter 4: Using the web interface

2. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 23.

•For Incoming calls, you can select Standard or 3.1 kHz Audio or both.

If you select both, the handset will react (ring) on any incoming call. If, for example, you select Standard, the handset will only react on calls made to the Standard phone number.

•For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be

used by default, if possible, for any outgoing call.

3. Click Apply.

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Setting up the IP handset compatibility

If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use IP handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below.

To see the software version of your IP handset, select MENU > Status > Software version in the IP handset.

To change the IP handset compatibility, do as follows:

1. Select Settings > IP handsets > Server settings.

Chapter 4: Using the web interface

2. Select the IP handset compatibility as follows:

• If you are connecting your IP handset(s) through a separate router with NAT, select

Version 1.8 or newer and use IP handsets with software version 1.8 or newer.

• If you are connecting your IP handset(s) directly to the terminal or through a switch without

NAT, select Version 1.7 or older. In this case you can use IP Handsets with any software version.

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Configuring the discrete I/O interface

I/O pins and their functions

The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows:

Pin 1: Ringer output.

Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or Normally open.

• Normally closed (default): The internal switch at pin 1 is normally closed (pin 1 is connected to ground). When the terminal is notified of an incoming call from the satellite interface, the switch opens (no connection to ground). When the call is answered, or the caller gives up and releases the call, the switch is closed again.

• Normally Open: The internal switch at pin 1 is normally open (no connection to ground). When the terminal is notified of an incoming call from the satellite interface, the switch is closed (pin 1 is connected to ground). When the call is answered, or the caller gives up and releases the call, the switch is opened again.

Chapter 4: Using the web interface

Pin 2: Warning/Error output.

Pin 2 acts as a built-in switch in the terminal. Pin 2 can be used to provide an external signal that indicates active warning/error condition(s). You can configure pin 2 to be Normally closed or Normally open.

• Normally Closed (default): The internal switch at pin 2 is normally closed (pin 2 is connected to ground). When an alarm occurs, the switch opens (no connection to ground). The switch is closed again when all warnings/errors are cleared.

• Normally Open: The internal switch at pin 2 is normally open (no connection to ground). When an alarm occurs, the switch is closed (connected to ground). The switch is opened again when all warnings/errors are cleared.

Pin 3: Mute output.

Pin 3 acts as a built-in switch in the terminal. Pin 3 can be used to provide an external signal that is active during a phone call. The signal can be used to mute external equipment. You can configure pin 3 to Normally closed or Normally open.

• Normally Closed (default): The internal switch at pin 3 is normally closed (pin 3 is connected to ground). During phone calls, the switch opens (no connection to ground). When the call is ended, the switch is closed again (connected to ground).

• Normally Open: The internal switch at pin 3 is normally open (no connection to ground). The switch is closed (connected to ground) during phone calls. When the call is ended, the switch opens again (no connection to ground).

Pin 4: Radio silence input.

Activation of this pin causes the system to assume radio silence, i.e. to stop all transmission from the system. The terminal gracefully closes all open connections, and deregisters from the BGAN

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network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high.

• Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated.

• Active high: Connect pin 4 to ground (< 1.2 V DC). When it should be activated, disconnect it from ground.

Pin 5/8: Ignition input.

The ignition function can be used to turn on/off the terminal by means of an external signal. The external signal that triggers the ignition function can be either positive DC voltage or ground. The ignition function uses pin 5 together with pin 8 (DC in). Connect the appropriate pin to the ignition switch as follows:

• Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the positive DC voltage.

• Active low: Connect pin 8 permanently to positive DC voltage (10.5-32 V DC). Connect pin 5 to Ground (< 1.2 V DC) when the ignition is on. To switch off, disconnect pin 5 from ground.

Pin 6: Ground.

(Non-configurable) Pin 6 can be used as an external connection to ground. Pin 6 is connected to Ground inside the terminal.

Pin 7: DC output.

(Non-configurable) Pin 7 can be used as a DC output. The voltage on pin 7 is 9-15 V and the output can supply up to 50 mA. Pin 7 can be used as power supply to a relay, ringer or similar.

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Configuring the I/O interface

To configure the I/O pins, do as follows:

1. Select SETTINGS > Discrete I/O.

Chapter 4: Using the web interface

2. For each pin you want to use, select Enabled.

3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 81.

4. If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off, enter the number of minutes under DELAYED SHUTDOWN. For further information on the Ignition function, see Using the ignition system on page 12.

5. If you are using a ringer output, select the incoming call types that should activate the ringer under RINGER OUTPUT.

6. If you are using a Mute output, select the call types (both incoming and outgoing) that should activate the Mute function under MUTE OUTPUT.

7. Click Apply.

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Managing LAN network users

MAC address IP address LAN port

Network

user

group

Primary profile

Secondary profile

Traffic flow

filters

Desired IP connection

Introduction

The network management system

With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles. The following picture gives an overview of the parameters involved.

Overview over network user groups and traffic flow filters

Chapter 4: Using the web interface

The network user group you belong to is determined by one or more of the following:

• the IP address of the device you are using

• the MAC address of the device you are using

• the LAN port you connect to

A connected IP device will automatically be assigned to the default network user group, if it is not specified otherwise.

For specific purposes like video streaming, a server on the network, a fixed IP address on the connected device or changing the startup mode of a connection, you must set-up network groups with specific primary and/or secondary profiles. How to do this is described in the following sections.

Network user groups

The network management system divides the users of the terminal into network user groups. Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users.

For example, you may want to define:

• one network user group allowing both Standard and Streaming connections,

• one network user group for Internet, e-mail and VPN, allowing Standard connections,

• one network user group for Remote management of systems. This would be a direct Standard connection (Bridge mode).

You can have up to 11 network user groups and global IP addresses.

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Necessary steps when managing network users

The steps necessary for managing network users include:

1. Defining a network user group. See Setting up the network user groups on page 86. The network user groups determine settings such as:

• QoS (Standard/Streaming),

• IP addressing (Static/Dynamic)

• Internet access mode (Router Mode/Bridge Mode/No Internet Access)

2. Identifying a network device. See Managing network devices on page 90. The network devices are identified by their IP address, MAC address and (optionally) device

name.

3. Associating the network user group and the network device. See Using the network classification table on page 92. The network classification table determines which devices should belong to which network user group. When a network device is connected, the terminal runs through the network classification table to check if the new connection matches any of the entries in the table. When a match is found, the terminal establishes a packet data connection (PDP context) with the settings defined in the belonging network user group, and the device is ready for use with the terminal.

Chapter 4: Using the web interface

Access to the network management settings

Access to the network management settings requires an administrator password. The default user name is admin and the default password is 1234.

The administrator can create and manage network user groups and set up a network classification table defining priorities for devices, network user groups and LAN ports.

CAUTION! All user connections to the LAN interface may be affected when you change the settings below, including your own current connection.

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Setting up the network user groups

Note

Overview

A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters.

There are 11 configurable network user groups. For the Default network user group certain settings are locked to make sure there is always one functional network user group available. For example, the Default network user group cannot be disabled and does not allow you to select a Bridge mode connection.

The network user groups cannot be deleted. If you do not want to use them, click Edit and select Disabled at Status in the NETWORK USER GROUP field.

Editing a network user group

Chapter 4: Using the web interface

For further explanation of the terms used below, see Definitions for network terms on page 95.

To edit a network user group, do as follows:

1. Select SETTINGS > LAN > Network user groups. When you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.

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2. Click Edit next to the network user group you want to set up.

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Note

3. Type in a name for the group.

4. Select Enabled or Disabled.

5. Select the type of Internet connection.

• Router mode means the connection will be shared with other users, and the NAT module of

the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router.

• Bridge mode is an exclusive connection, with NAT disabled. Use this mode together with a

network classification entry that selects a single computer (see Using the network classification table on page 92). This mode is not available in the Default network user group.

• No Internet access means no connection to the Internet is allowed. Use this setting e.g. for

IP handsets, where an Internet connection is not required. The external voice connection is still available; this setting only affects communication over the Internet.

6. Select Dynamic IP address. This is the IP address used externally on the satellite network. Refer to the next step for Static IP.

7. If you want to use a static IP address, you must have it included in your airtime subscription and use that address as follows:

• Leave the setting in step 6. at Dynamic, do not select Static IP.

• Select SIM default in step 9.

• Type in the APN user name and password from your provider in step 10. Your terminal will then use the static IP address set up for your SIM card.

Static IP is handled by the service provider. Do not type in a static IP address in the Static IP address field; a manually typed IP address will currently not be used by the network.

8. Set IP Header compression to Enabled or Disabled. For information on IP Header compression, see Header compression on page 95.

9. Select the source of the APN (Access Point Name). There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then

select Common here. You have the following options:

• Common. The APN is taken from the Common APN defined under

SETTINGS > Common. Refer to Setting the common interface settings on page 68.

• SIM default. The APN is taken from the SIM card. If you want to use a static IP address on

the external network, select this option either here or in the Common setting.

• Network assigned. The APN is assigned from the network.

• User defined. Type in the APN. APNs are provided from the Airtime Provider.

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Note

Important

Note

10. If your APN uses a password, type in the user name and password provided from the Airtime Provider.

If you are going to use the static IP address from your SIM card, the user name and password are mandatory! See step 6. above.

11. At Automatic activation select whether the profile selected in the next step should be activated automatically or manually.

If the selected primary profile is a Streaming profile, this setting has no effect. Streaming profiles must always be activated manually from the Dashboard.

• Disabled means you can activate/deactivate the profile from the Dashboard.

• Enabled means the profile is activated automatically as soon as the system is ready.

12. Select the Primary profile. Select a profile from the Primary scroll list. This profile is used by this network user group as a

first choice, when possible. There are several predefined profiles: Standard, Streaming 64 kbps and Streaming 128 kbps.

Additionally, you can define your own custom profiles.

For further information on profiles and traffic flow filters, see Using profiles on page 108 and Using traffic flow filters on page 111.

13. Select the Secondary profile. To select more than one secondary profile, press and hold Ctrl or Shift while selecting.

If you have selected both a primary and one or more secondary profiles you must define a traffic flow filter before you can establish a valid connection.

The Context Identifiers (CIDs) for the selected primary and secondary profiles are listed under Profile CIDs.

14. Click Apply.

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Managing network devices

Overview

A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address.

When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.

Viewing the list of network devices

To view the list of network devices, select SETTINGS > LAN > Network devices.

If you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.

All network devices that have been connected to the terminal are listed here.

Chapter 4: Using the web interface

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Locking an IP address to a MAC address

When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).

To lock a device to its current IP address, click the link next to the device. The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page.

To unlock a device from the IP address, click Delete next to the device in the LOCKED IP ADDRESSES list.

Chapter 4: Using the web interface

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Using the network classification table

Overview

The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups.

Each entry in the table shows MAC address, IP address, LAN port and network user group.

When a network device is connected, the terminal runs through the network classification table to check if the new connection matches MAC address, IP address and LAN port in any of the entries in the table. When a match is found, the terminal establishes a PDP context with the settings of the network user group assigned in the matching entry. The device is now ready for use with the terminal.

Adding or editing an entry in the network classification table

To add a new entry to the table or to edit an existing entry, do as follows:

Chapter 4: Using the web interface

1. Select SETTINGS > LAN > Network classification table. If you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.

The network classification table shows which devices are associated with which LAN ports and network user groups. An Asterisk (*) is a “wild card”, meaning that any value is accepted.

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Note

2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list.

3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.

If you leave a field empty, it is the same as a “wild card” and it will be shown as an Asterisk in the network classification table.

Unless you are using a Static IP address, the IP address field should always be left empty.

4. Select the LAN port and Network user group you want to associate with the device. Network user groups are created and defined in the Network user group page. See Setting up

the network user groups on page 86.

5. Click Apply.

Removing an entry in the network classification table

In the network classification table, click Delete next to the entry you want to delete.

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