All Models
HRG PROFESSIONAL GAS RANGE
Table of Contents
Contents
1. WARNINGS
2. WELCOME
3. BEFORE YOU START
4. SAFETY AND WARNINGS
SAFETY SYMBOLS
ELECTRICAL SHOCK HAZARD
TIPPING HAZARD
EXPLOSION HAZARD
FIRE HAZARD
POISONING HAZARD
HOT SURFACE HAZARD
OTHER SAFETY TIPS
5. STOVE MODELS
HRG 36” FREESTANDING GAS RANGE
HRG 48” FREESTANDING GAS RANGE
HRG 30” FREESTANDING GAS RANGE
LIST OF COMPONENTS LEGEND
6. GAS SUPPLY REQUIREMENTS
SAFETY TIPS FOR GAS OPERATION
7. DIMENSIONS AND CLEARANCES
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TOP HOOD AND CABINET SPECIFICATIONS
8. ELECTRIC POWER SUPPLY REQUIREMENTS
ELECTRICAL GROUNDING INSTRUCTIONS
9. CONNECT RANGE TO GAS SUPPLY
AFTER INSTALLATION:
10. FIRST USE
CONDITIONING THE OVEN
POSITIONING THE SHELVES
11. COOKTOP SAFETY GUIDELINES
SURFACE BURNER IGNITION
SIMMER AND BOIL
FLAME SIZE
POWER FAILURE
COOKTOP
BURNER GRATES
OVEN BURNER USE
BROIL BURNER USE
OVEN COOKING GUIDELINES
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Contents
12. OVEN FUNCTION
NATURAL AIRFLOW BAKE
INFRARED BROIL
CONVECTION BAKE
CONVECTION ROAST
CONVECTION DEFROST
DEFROSTING
CONVECTION DEHYDRATION
13. BROILER OPERATION
PREHEATING
TO BROIL
SETTING BROIL
BROILING GUIDELINES
14. CLEANING INSTRUCTIONS
DO’S
DON’TS
CLEANING BURNER CAPS AND BRASS FLAME SPREADERS
CLEANING SIDE RACKS
CLEANING OVEN SHELVES
CLEANING BROIL/ROAST PAN AND SLOTTED GRID
CLEANING BAKE AND BROIL BURNERS
CLEANING PORCELAIN SURFACES
CLEANING THE OVEN GLASS WINDOW
CLEANING THE OVEN DOOR GASKET
CLEANING STAINLESS STEEL SURFACES
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15. REPLACING THE BURNER PARTS
REMOVING AND REPLACING THE OVEN DOOR
REMOVING THE OVEN DOOR
REPLACING THE OVEN DOOR
REPLACING THE OVEN LIGHT BULB
16. TROUBLESHOOTING GUIDE
COOKTOP
OVEN
17. WARRANTY & SERVICE
WARRANTIES AND DURATION
THOR GROUP WILL PAY FOR:
THOR GROUP WILL NOT PAY FOR:
18. WARRANTY AND PRODUCT REGISTRATION
19. EXHIBIT A & B
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2
Contents
1. Warnings
If the instructions in this manual are not followed exactly, a
fire or explosion may result, causing property damage,
personal injury or death.
Do not store or use gasoline or other flammable substances
and liquids near this or other appliance,
Never use this appliance as a space heater to warm a room.
Installation of this appliance must be done by a qualified,
service agency or gas supplier.
What to do if you smell gas
Do not light any appliance
Do not touch an electrical switch
Immediately call the gas supplier from a neighbor’s phone
Open a window and leave the area
Follow the gas supplier’s instructions
If you cannot reach the gas supplier, call the fire department
These are the most critical warnings summarized below.
3
Contents
2. Welcome
HRG48”
HRG4801U
HRG4802U
HRG4803U
HRG4804U
HRG4805U
HRG4808U
HRG4805U-1
HRG4808U-1
HRG4801U-1
HRG4802U-1
HRG4803U-1
HRG4804U-1
TKG4801
HRG36"
HRG3601U
HRG3602U
HRG3603U
HRG3604U
HRG3605U
HRG3602U-1
HRG3603U-1
HRG3604U-1
HRG3605U-1
HRG3606U
HRG3607U
HRG3608U
HRG3609U
HRG3610U
HRG3611U
HRG3612U
HRG3616U
HRG3610U-1
HRG3611U-1
HRG3612U-1
HRG3613U
HRG3614U
HRG3615U
HRG3617U
HRG3613U-1
HRG3614U-1
HRG3615U-1
HRG3620U-1
HRG3618U-1
HRG3618U
HRG3620U
HRG3622U
HRG3622U-1
HRG3624U
HRG3624U-1
TKG3601
HRG30"
HRG3001U
HRG3026U
HRG3027U
HRG3028U
HRG3001U-1
HRG3026U-1
HRG3027U-1
HRG3028U-1
HRG3029U
HRG3030U
HRG3031U
HRG3078U
HRG3029U-1
HRG3030U-1
HRG3031U-1
HRG3078U-1
HRG3079U
HRG3080U
HRG3081U
HRG3082U
HRG3079U-1
HRG3080U-1
HRG3081U-1
HRG3082U-1
TKG3001
Thank you for purchasing your HRG indoor range. We appreciate your business and we
recommend that you read this entire User’s Manual before operating your new appliance for
the first time.
This manual contains instructions on how to properly install and set up your new range, as
well as insights into the unique features that our product offers. Please keep this manual for
future reference, as it contains answers to questions that you might have as you begin to
cook.
Thank you,
Thor Group
This manual applies to the following models’ series:
4
Safety and Warnings
3. Before you start
Make sure that the anti-tip of the range has been properly installed.
Find the model and serial numbers on the CSA label in the bottom right-hand corner of the
Read this guide, taking special note of the ‘Safety and warnings’ section.
Remove all the packaging from the oven(s) and cooktop. Recycle items that you can. If any
Make sure you follow the instructions under ‘First use’ before using your range for cooking.
To reduce the risk of fire, electrical shock, injury to persons, or damage when using the
backboard. Note these numbers down for future reference in the space provided in section
‘Warranty and service’.
adhesive residue is left on surfaces, remove this using dish washing liquid on a soft cloth. Do
not use any harsh or abrasive cleaners.
appliance, follow the important safety instructions listed below:
5
4. Safety and Warnings
Safety Symbols
Symbol
Definition
This will alert you to potential personal or property safety
hazards. Obey all safety rules to avoid any property damage,
personal injury or death
WARNING indicates a potentially hazardous situation, which, if
not avoided, could result in serious injury or death
CAUTION indicates a moderate hazardous situation, which, if
not avoided, could result in minor or moderate injury
CAUTION – when used without the safety alert symbol, indicates
a potentially hazardous situation, which, if not avoided, could
result in property damage
IMPORTANT used for installation, operation and maintenance
information that are not related to safety.
Safety and Warnings
6
Safety and warnings
Electrical Shock Hazard
Before removing a faulty oven light bulb, make sure you turn OFF the
power to the range at the main fuse or circuit breaker panel. If you don’t
know how to do this, contact an electrician.
Do not remove the kick panel or the back panel. Due to electrical wires
behind it, both panels should only be removed by a qualified technician.
This appliance is equipped with a three-prong grounding plug for your
protection against shock hazard and should be plugged directly into a
properly grounded power outlet. Do not under any circumstances cut or
Tipping Hazard
All ranges can tip and cause injuries to adults and children. To prevent
tipping, install the anti-tip device supplied with your range. Follow all
installation instructions.
Even after the safety device is installed, do not step, lean or sit on the
oven door or place any heavy objects on it. Doing so may result in
personal injury.
Make sure anti-tip device is installed as follows:
1. Slide the range forward.
2. Install the anti-tip device as described in the instruction sheet
3. Safely tilt the front section of the range and slide the range slowly back against the wall.
4. The rear pins should slide under the bracket.
remove the grounding prong from this plug.
Failure to follow this advice may result in death or electrical shock.
Do not use the appliance until it has been secured.
Failure to follow this advice may result in serious injury.
7
Safety and warnings
Explosion Hazard
If you smell gas, do not use the appliance. Open a window or door to let
the gas escape, then follow the instructions on the inside front cover of
this manual.
Do not use water on grease fires. A violent steam explosion may result.
Turn all burners off, then smother fire or flame with a dry chemical or
foam-type extinguisher. Do not try to smother with flammable blankets.
Do not heat unopened food containers such as cans. Build-up of
Fire Hazard
Never use your appliance as a space heater. Persons could be injured or
a fire could start.
Keep the area around the appliance free from combustible materials (e.g.
wall coverings, curtains, drapes), gasoline and other flammable vapors
and liquids.
Clean the stove and burners regularly.
Do not let cooking grease or other flammable materials accumulate on the
surfaces or near the appliance.
Do not hang any articles (e.g. dish towels) off the oven handle. Some fabrics may ignite or melt
Never leave the cooktop burners unattended when in use. Boil over causes smoking and greasy
Never spray an aerosol cleaner on or around the appliance while burners are lit, Be sure all the
Do not store flammables near cooktop
pressure may cause container to burst and result in injury.
Failure to follow this advice may result in injury or death
from the heat.
spillovers that may ignite.
controls are turned off and the appliance is cool. The aerosol gas and chemicals in such
cleaners could, in the presence of heat, ignite or cause metal parts to corrode.
Flammable materials should not be stored in an oven or near the cooktop. An accident could
cause a serious fire.
8
Safety and warnings
Poisoning Hazard
Never cover any slots, holes or passages in the oven bottom or cover an
entire rack or the oven floor with materials such as aluminum foil. Doing
so blocks airflow through the oven and may cause carbon monoxide
poisoning. Aluminum foil linings may also trap heat, causing a fire hazard.
Clean the appliance with caution. If a wet sponge or cloth is used to wipe
spills on a hot cooking area, be careful to avoid steam burn. Some
cleaners can produce noxious fumes if applied to a hot surface. Follow
the directions of the cleaner manufacturer.
Never use this appliance as a space heater to heat or warm the room. Doing so may result in
Hot Surface Hazard
Accessible parts may become hot during use.
Do not touch burners, areas near burners, the grill, griddle, grease drip-
pans, heating elements or interior surfaces of oven. These may be hot
enough to cause burns even though they are dark in color. During and
after use, do not touch, or let clothing or other flammable materials
contact these parts and surfaces until they have had sufficient time to
cool. Other parts and surfaces of the appliance may become hot enough
to cause burns - among these areas are the grates, back trim and oven
vents at the back of the cooktop, front edge, surfaces adjacent to the
Use only dry potholders. Moist or damp potholders on hot surfaces may result in burns from
Let hot grease cool before attempting to handle it.
Read instructions before use
Read all the instructions before using the appliance.
Use the appliance only for its intended purpose as
described in these instructions.
Install the stove properly
Be sure your stove is properly installed and
grounded by a qualified technician.
carbon monoxide poisoning and overheating of the appliance.
Failure to follow this advice may result in poisoning or death.
cooktop, and the oven door.
steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
Failure to follow this advice could result in burns and scalds.
Other Safety Tips
9
Safety and warnings
Do not install or operate stove if damaged.
Do not operate the appliance if it is damaged or not
working properly. If you received a damaged product,
contact your dealer or installer immediately.
Know how to turn off power in emergency
Be sure to have the installer show you where and
how to turn off the power supply to the range (i.e.
location of the main fuse or circuit breaker panel)
and where and how to turn off the gas supply to the
range in an emergency.
Do not leave children alone near stove
Children should not be left alone or unattended in
the area where the appliance is in use. They should
never be allowed to play with the appliance or to sit
or stand on any part of the appliance.
Do not store toys or candy over the stove
For safety reasons, do not store items of interest to
children in cabinets above a range or at the back of
the range – children climbing on the range to reach
items could be seriously injured.
Don’t wear lose clothing that could catch fire
Loose-fitting or hanging garments should never be
worn while using the appliance.
Do not repair or replace parts yourself (unless
recommended)
Do not repair or replace any part of the appliance
unless specifically recommended in the manual. All
other servicing should be referred to a qualified
technician. Technicians must disconnect the
appliance from the power supply before any
servicing.
Careful opening oven door
Use care when opening the oven door by allowing
warm air or steam escape before removing or
replacing food.
Keep oven vent ducts unobstructed.
Do not touch hot oven shelves
Protect your hands from burning by making sure the
oven is cool before sliding oven shelves into oven. If
a shelf must be removed while the oven is hot, do
not let oven mitts or potholder contact the base of
the oven or hot heating elements in the oven.
Protect oven gasket
Do not clean the oven gasket or use any ovencleaning products on it. It is essential for a good seal,
which ensures that the oven operates efficiently.
Care should be taken not to rub, damage or move it.
Protect glass oven doors
Do not use harsh/abrasive cleaners, scourers or
sharp metal scrapers to clean the oven door glass
since they scratch the surface, which may result in
the glass shattering.
Never step on oven door or place a heavy object
(like a Turkey) on it
Check for gas leaks
When the appliance installed, check for gas leaks
according to the instruction before use.
Ventilation hood is mandatory
This appliance should not be operated without a
properly sized and operational ventilation hood.
Use proper gas conversion kit
This stove only uses natural gas. For LP gas, please
use conversion kit (not included with the stove).
Please have a certified technician install the unit
and kit. If planning to resell unit, please indicate
whether it is natural gas or has LP kit installed.
Do not reach for items over the stove when it is lit
Be careful when reaching for items stored in
cabinets above the appliance.
Read all instructions before using the product to
ensure proper and safe operation. Install or locate
the product only in accordance with the provided
Installation Instructions.
Do not attempt to adjust, repair, service or replace
any part of your appliance unless it is specifically
recommended in this guide.
Do not use the range as a space heater.
Do not leave children unattended in the area where
the range is in use. Never allow children to sit or
stand on any part of the range. Do not let children
play with the range.
All servicing should be referred to a qualified
technician.
Have the technician show you the location of the gas
shut off valve and how to shut it off in an emergency.
10
Safety and warnings
Always disconnect power to appliance before any
type of servicing.
Do not use abrasive or caustic cleaners or
detergents on this appliance. They may cause
permanent damage to the surface.
When cooking, set the burner controls so that the
flame heats only the bottom of the utensil and does
not overlap at the sides of the utensil.
Utensils (pots and pans) that conduct heat slowly, i.e.
glass pots, should be used in conjunction with
burner flames at a low or medium setting.
Turn off all controls and wait for appliance parts to
cool down before touching them. Do not touch the
burner grates or surrounding areas until cool.
Do not use water on grease fires.
Clean appliance with caution.
Always turn pot handles to the side or back of the
range. Do not turn handles towards the area where
they are easily burned. Handles should not extend
over the adjacent burners.
Use the range only for cooking tasks as outlined in
this manual. When using the range, do not touch the
grates, burner caps, burner bases, or any other
parts in proximity to the flame. These components
may be hot enough to cause burns.
Use dry pot holders. Moist or damp pot holders on
hot surfaces may result in burns from steam
Do not use a towel or other bulky cloth.
Do not heat unopened food containers.
Buildup of pressure may cause the container to
explode and result in injury.
During and after use, do not touch interior surfaces
of the oven until cool
Do not let pot holder touch hot surface areas
11
5. Stove Models
Features:
36 Inch Freestanding Gas
Range
Convection
Infrared Broil Burner
Dual Burners
Continuous Grates
6 Sealed Burners
Automatic Re-Ignition
Porcelain Drip Pan
5.2 cu. ft. Capacity
Blue Porcelain Interior
Stove Models
HRG 36” Freestanding gas range
12
Features:
Convection
Griddle
Infrared Broil Burner
6 Sealed Burners
Dual Burners
Automatic Re-Ignition
Continuous Grates
2 Ovens
Total cu. ft. Capacity
Blue Porcelain Interior
Stove Models
HRG 48” Freestanding Gas Range
13
Features:
Convection
Dual Burner
Continuous Grates
4 Sealed Burners
4.2 cu. ft. Capacity
Blue Porcelain Oven
Porcelain Drip Pan
Stove Models
HRG 30” Freestanding gas range
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List of Components Legend
Stove Models
15
Dimension and Clearance
6. Gas Supply Requirements
Reading
LP in. w.c.
NG (Natural Gas)
in. w.c,
Maximum gas pressure
13.0.
10.0
Appliance Regulator Setting for outlet
pressure
10.0
5.0
Keep appliance area clear and free from combustible materials, gasoline, and other flammable
Do not obstruct the flow of combustion air into the range and ventilation air away from the
Ventilation: it is recommended that the unit be set under a powered, vented exhaust hood of
Before installing the range, you must locate and secure the included anti-tip bracket to the wall
The use of cabinets for storage above the appliance may result in a potential burn hazard.
Installation of this range must conform with local codes, or in the absence of local codes, with
national Fuel Gas Code，ANSIZ223.1 / NFPA 54.
In Canada, installation must conform to the current natural Gas Installation /code, CAN 1-1.1-M81
and with local codes where applicable.
This range has been design-certified according to ANSIZ21.1a, latest edition.
Safety Tips for Gas Operation
vapors.
range.
sufficient size and capacity.
for your range.
Combustible items may ignite; metallic items may become hot and cause burns. If a cabinet
storage is to be provided, the risk can be reduced by installing a range hood that projects
horizontally a minimum of 5" (12.7cm) beyond the bottom of the cabinets.
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Dimension and Clearance
The appliance shall not be used for space heating. This information is based on safety
All openings in the wall behind the appliance and in the floor under the appliance shall be
The range may be installed flush to the rear wall.
You may install a non-combustible material, such as tile, on the rear wall above the range and
It is not necessary to install non-combustible materials behind the range below the counter top
The minimum distance from the side of the range above the counter top to combustible
considerations.
sealed.
Dimensions and Clearances
up the vent hood.
height.
sidewalls must be at least 10 inches.
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Dimension and Clearance
The maximum depth of cabinets installed above cooking tops be 13 in (330mm).
The maximum depth of cabinets installed above cooking tops be 13 in (330mm).
The maximum depth of cabinets installed above cooking tops be 13 in (330mm).
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30” Gas Range Clearance
Dimension and Clearance
19
36” Gas Range Clearance
Dimension and Clearance
20
48” Gas Range Clearance
Dimension and Clearance
21
Dimension and Clearance
Condition
Minimum
clearance allowed
Clearance between the top of the cooking surface and the bottom of an
unprotected wood or metal cabinet for any model other than
HRG4808U，HRG4808U-1，TKG4801U (or any coming 48-inch model)
dual field ranges.
36”
Clearance between the top of the cooking surface and the bottom wood
or metal cabinet that is protected by not less than:
1/4-inch-thick flame-retardant millboard
covered with not less than:
o No. 28 MSG sheet steel or
o 0.015-inch-thick stainless steel or
o 0.024-inch-thick aluminum or
o 0.020-inch-thick copper
24”
Duel field ranges clearance between the top of the cooking surface and
the bottom of an unprotected wood or metal cabinet for models
HRG4808U，HRG4808U-1，TKG4801U (or any coming 48-inch model)
dual field ranges.
40”
Top Hood and cabinet specifications
22
Dimension and Clearance
23
Dimension and Clearance
Electric Power Supply Requirements
Your range must be electrically grounded in accordance with local codes or, in the absence of local
codes, in accordance with the National Electrical Code (ANSI/NFPA 70, latest edition).
In Canada, electrical grounding must be in accordance with the current CSA C22.1 Canadian
Electrical Code Part 1 and/or local codes. A copy of this standard may be obtained from: National
Fire Protection Association, 1 Battery march Park, Quincy, Massachusetts 02269-9101.
The power supply must be the correct polarity. Reverse polarity will result in continuous sparking of
the electrodes, even after flame ignition. If there is any doubt as to whether the power supply has
the correct polarity or grounded, have it checked by a qualified electrician.
Use 120V, 60Hz, and properly grounded branch circuit protected by a 15-amp or 20-amp circuit
breaker or time delay fuse.
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Gas Supply Requirements
1. Install a manual gas line shut-off valve in the gas line as follows:
in an easily accessed location outside the range
in the gas piping external to the appliance
2. Install male1/2” flare union adapter to1/2” NPT internal thread elbow at inlet of regulator.
Electrical Grounding Instructions
This indoor gas cooking appliance is equipped with a three-prong (grounding) plug for your
protection against shock hazard and should be plugged directly into a properly grounded threepronged receptacle.
Where a standard two-prong wall receptacle is encountered, it is the responsibility and obligation of
the customer to have it replaced with a properly grounded three-prong wall receptacle.
Do not cut or remove the grounding prong from the power cord.
Before connecting plug to the cord, disconnect the electrical supply.
Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and
dangerous operation. Verify proper operation after servicing.
9. Connect Range to Gas Supply
Most localities will require that the stove shutoff valve and gas connections be installed by a
certified technician or plumber. These instructions are for a professional. Gas installation
specifications and regulations may vary so please consult your local codes before proceeding.
On models equipped with standard twin burners, install the male pipe thread end of the1/2”
flare union adapter to the1/2” NPT internal thread at inlet of pressure regulator.
Use a wrench on the regulator fitting to avoid damage.
25
Gas Supply Requirements
3. Install male1/2” or3/4” (3/4” refers to 48-inch gas range) flare union adapter to the NPT
4. The gas supply pressure for checking the regulator setting is 6 in.w.c. (Nature Gas) and 11
5. When all connections have been made, make sure all range controls are in the position and
6. Leak testing of the appliance shall be conducted according to the manufacturer’s instructions.
7. The appliance must be isolated from the building’s gas supply piping system by closing its
1. Check ignition of cooktop burners.
2. Check ignition of oven burner.
3. Visually check tubular burner (oven burner) re-ignition to be sure both rows of burner ports are
4. Check for gas leaks at all gas connections (using a gas detector, never a flame).
5. Check oven bake and convection bake function.
internal thread of the manual shut-off valve, taking care to secure the shut-off valve to keep it
from turning.
inch.w.c. (LP gas) connect flexible gas line connector to the regulator on the range. Position
range to permit connection at the shut-off valve.
turn on main gas supply valve.
Use some soap water (50% water and 50% soap) or a leak detector at all joints and
connections to check for leaks in the system. Do not use a flame to check for gas leaks.
individual manual shut-off valve during any pressure testing of the gas supply piping system at
test pressure equal to or less than1/2psig(3.5kPa).
After installation:
relighting each time.
26
First Use
1. Insert all the shelves. See ‘Positioning the shelves’ for instructions.
2. Turn on the ventilation hood above your range on high.
3. Heat the empty oven at the highest temperature for:
a. 30 minutes using BAKE
b. 30 minutes using BROIL (some ovens only).
4. There will be a distinctive smell while you are conditioning the oven. This is normal, but make
5. Once cooled, wipe out the oven with a damp cloth and mild detergent, and dry thoroughly.
6. Positioning the shelves
7. Both the sides panel and shelves with safety stop to keep them sliding out of the oven when
8. And the front stop prevents the shelves from against hitting the back of the oven
9. Insert the shelves
10. First Use
Conditioning the oven
Conditioning will burn off any manufacturing residues and ensure that you get the best results right
from the start.
Follow these steps to condition your new stove’s oven:
sure the kitchen is well ventilated during the conditioning.
pulled forward;
Positioning the shelves
27
First Use
10.Hold the front of both sides of the shelf firmly to keep it in horizontal.
11.Put the shelf on the slot horizontally.
28
Cook Top Safety Guidelines
12.Lift the front about 15°upward till the tag of the shelf clear the safety stop of the side rack.
Never leave the cooktop unattended when in use. Boil over causes smoking and greasy spills
Never allow flames to extend beyond cookware or curl up on sides. This could discolor and
Keep handles out of the way. Turn handles so that they don’t extend over the edge of the range
Take care when deep-frying. Oil or fat can overheat very quickly, particularly on a high setting.
Make sure that all burner parts are properly in place. Incorrectly or incompletely assembled
Keep the burners clean, especially after a spill or boil over, make sure you clean the affected
Check that the burner flames. They should be blue with no yellow tipping, and burn without
Then lower the shelf horizontally and slide all the way into the oven. Other shelves can be
installed this way.
11. Cooktop Safety Guidelines
There are dual burners have the same low turn-down setting (SIM) for gentle simmering (620
BTU/hr.). Use the SIM setting for melting chocolate and butter, cooking rice and delicate sauces,
simmering soups and stews, and keeping cooked food hot.
that may ignite.
damage the utensil and you may get burned touching the hot handle.
or on a burner that is on.
burners may produce dangerous flames. See ‘Replacing the burner parts’ in ‘Care and cleaning’.
burners before using them again. Food residue may clog the igniter and the notches of the
flame spreader, stopping the burner from functioning correctly. See ‘Care and cleaning’ for
instructions.
fluttering all around the burner cap. If not, see ‘Troubleshooting’ for advice.
29
Cook Top Safety Guidelines
Surface Burner Ignition
To light the top burners, push and turn the appropriate control knob counter clockwise to the “HI”
position. You will hear a clicking noise – the sound of the electric spark igniting the burner. Once
burner ignition has been achieved, then turn the burner control knob to adjust the desired heat
setting.
NOTE: When one burner is turned to the “HI” position, the burner igniters will park. Do not
attempt to disassemble or clean around any burner while another burner is on. Do not touch any
burner cap, burner base, or igniter while the igniters are sparking.
Simmer and Boil
A smaller flame will give the best simmer results. Small flames offer precise cooking performance
for delicate foods, keeping food warm, melting chocolate or butter, and for cooking that need to
cook over low heat for a long time.
2The highest flame settings provides the maximum heat that is available on your range. This setting
should be used for heavy cooking loads such as water boiling or pasta cooking.
Flame Size
When you select the flame size, watch the flame when you turn the knob.
Any flame larger than the bottom of the cookware is wasted.The flame should be steady and blue in
color. Foreign material in the gas line may cause an orange flame during initial operation.
30
Cook Top Safety Guidelines
Power Failure
If the gas does not ignite within four seconds, turn off the valve and allow at least five minutes for
any gas to dissipate. Repeat the lighting procedure.
If the power fails, it is not capable of being safely placed in operation and user that no attempt
should be made to operate during power failure.
Cooktop
To prevent the cooktop from discoloring or staining, clean cooktop after each use, and wipe up
acidic or sugary spills as soon as the cooktop has cooled.
The sealed burners of your range are not sealed to your cooktop and are designed to be removed.
Boil overs or spills will not seep underneath the cooktop. The burners should be cleaned after each
use.
Burner Grates
The grates must be properly positioned before cooking. Improper installation of the grates may
result in scratching of the cooktop and / or poor combustion.
31
Cook Top Safety Guidelines
Oven burner use
To light the oven burner, push and turn the appropriate control knob counter clockwise to the
(150℉~500℉) position. You will hear a clicking noise – the sound of the electric spark igniting the
burner. Once burner ignition has been achieved, then turn the burner control knob to adjust the
desired heat setting.
Broil burner use
To light the broiler burner, push and turn the appropriate control knob clockwise to the broil
position. You will hear a clicking noise – the sound of the electric spark igniting the burner. Keep
pressing about 4 seconds until the burner ignition has been achieved.
32
Cook Top Safety Guidelines
Do not block the ducts on the rear of the range when cooking in the oven. It is important that
Use all the oven modes with the oven door closed.
Never use aluminum foil to cover the oven shelves or to line the floor of the oven. The trapped
Do not place water, ice, or any dish or tray directly on the oven floor, as this will irreversibly
Do not cover the slotted grid of the broil/roast pan with aluminum foil. This will catch the grease
Do not use plastic wrap or wax paper in the oven.
For food safety reasons, do not leave food in the oven for longer than two hours before and
Oven cooking guidelines
the flow of warm air from the oven and fresh air into the oven burner never be interrupted. Avoid
touching the vent opening or nearby surfaces during oven or broiler operation because they are
hot.
heat can irreversibly damage the enamel and may even cause fire.
damage the enamel.
and could cause fire.
after cooking or defrosting. This is to avoid contamination by organisms which may cause food
poisoning. Take care during warmer weather.
According to the United Sates Department of Agriculture: DO NOT hold foods at temperatures
between 40ºF to 140ºF more than 2 hours. Cooking raw foods below 275ºF is not recommended.
Never cover any slots, holes or passages in the oven bottom or cover an entire rack with materials
such as aluminum foil. Doing so blocks air flow through the oven and may cause carbon monoxide
poisoning.
Aluminum foil lining may also trap heat, causing a fire hazard.
33
Oven Function
1. Position the oven bottom cover and the oven shelves before using oven.
2. Remove any unused shelves and baking utensils from the oven.
3. Preheat the oven to the temperature stated in the recipe. Depending on the temperature and
4. Arrange pans and food items evenly on the shelves. Make sure pans do not touch each other or
5. When baking using convection, either reduce the temperature stated in the recipe and leave the
6. Dark metal baking pans or those with a dull finish absorb heat faster than shiny pans, and are
7. A shiny finish may work best for foods that require lighter, delicate browning (e.g. cakes and
8. Avoid opening the oven door frequently during baking.
12. Oven Function
Natural Airflow Bake
Occurs when heat is transferred into the oven from the bake burners in the bottom of the oven
cavity. Heat is then circulated by natural airflow. This is a traditional bake setting.
Infrared Broil
The broil burner is located at the top of the oven. This burner heats the metal screen until it glows.
The glowing screen produces the infrared heat, searing the outside of broiled foods and sealing in
juices.
Convection Bake
The oven convection fan circulates and distributes the heat in the oven for faster and even cooking.
Convection cooking allows you to bake more items on multiple racks.
To bake using the convection fan:
the size of the oven, preheating will take around 15-20 minutes.
the sides of the oven. When baking a single item, always center the item on the oven shelf. If
baking on multiple shelves, make sure you stagger items on the shelves so that one is never
directly above another.
baking time unchanged, or reduce the baking time by several minutes and leave the
temperature unchanged. For foods with a baking time of over an hour, reducing both the
temperature and time slightly may give the best results.
excellent for pies and breads, or anything that needs browning or a crisper crust.
cookies), as it reflects some heat and gives a less intense baking surface.
34
Oven Function
Convection Roast
For best results use the broiler pan. The pan is used to catch grease spills and has a cover to
prevent grease splatter.
The convection fan circulates heated air over the around the food being roasted, sealing juices
quickly for a moist and tender product while, at the same time, creating a rich golden-brown exterior.
Use the broil/roast pan and slotted grid supplied with the range when roasting in order to elevate
the meat on a metal roasting rack. This allows hot air to circulate around the meat, browning it
more evenly like a rotisserie. A suitable roasting rack can be purchased through your HRG by the
distributer or Customer Care.
When roasting larger items like a whole turkey, use only the pan and grid for greater stability.
Convection Defrost
With temperature control off, a motorized fan in the rear of the oven circulates air. The fan
accelerates natural defrosting of the food without heat. To avoid illness and food waste, do not
allow defrost food to remain in the oven for more than two hours without being cooked.
Defrosting
To thaw uncooked frozen food, set the oven temperature to 100-150°F . Once thawed, cook the
food immediately and do not refreeze.
To prevent liquid from thawing food dripping on the oven floor, be sure any uncooked food is tightly
wrapped in foil and/or placed in a container.
Convection Dehydration
With the temperature control on 175。F，warm air is radiated from the bake burners on the
bottom of the oven cavity and is circulated by a motorized fan in the rear of the oven.
Over a period of time, the water is removed from the food by evaporation. Removal of water
increases growth of microorganisms and detains the activity of enzymes.
35
Broiler Operation
13. Broiler Operation
Note: Door must be closed during broiler operation.
Broiling is a method of cooking tender cuts of meat directly under the infrared broiler in the oven.
Broiling in the oven is accomplished with the oven door closed. It is normal and necessary for some
smoke to be present to give the food a broiled flavor.
If you open the oven door to check the food, have it open for as short a time as possible. This is to
prevent the control panel from overheating and prevents melted knobs.
Use both the broil/roast pan and slotted grid supplied. The grid helps to reduce smoking and
splatter by letting grease drip into the bottom of the pan, away from intense heat. To prevent food
sticking, spray the grid with a light coating of non-stick cooking spray.
Preheating
Preheating is suggested when searing rare steaks (Remove the broiler pan before preheating with
the infrared broiler. Foods will stick to hard metal). To preheat, turn the “Oven” selector knob to the
“Broil” position. Wait for the burner to become hot, approximately 2 minutes. Preheating is not
necessary when broiling meat well-done.
To Broil
Broil one side until the food is browned; turn and cook on the second side. Season and serve.
Always pull the rack out to the “stop” position before turning or removing food.
Setting Broil
The “Oven” selector knob controls the Broil feature. When broiling, heat radiates downward from
the oven broiler for even coverage. The Broil feature temperature is 500。F (260℃).
The broil pan and insert used together allow dripping grease to drain and be kept away from the
high heat of the oven broiler. DO NOT use the broil pan without the insert.
DO NOT cover the broil pan insert with foil. The exposed grease could catch fire.
36
Broiler Operation
1. Place the broiler pan insert on the broiler pan. Then place the food on the broiler pan insert.
2. Arrange the interior oven rack and place the broiler pan on the rack. Be sure to center the
3. Turn selector knob to Broil.
To set the oven to Broil:
broiler pan and position directly under the broil burner. If preheating the broil burner first,
position the broiler pan after the broil burner is preheated.
The oven indicator light will remain on until the selector knob is turned to the off position or the
temperature control cycles off.
Broiling guidelines
Choose a suitable shelf position. To ensure that meat is cooked through rather than just browned
on the outside, broil thick pieces of meat and poultry on shelf positions 2 or 3. Use shelf position 4
for thinner items that need less cooking time like steaks, chops, or hamburger patties.
When finishing off meals by browning the top under the broiler, use metal or glass-ceramic
bakeware. Do not use heatproof glass or earthenware, as these cannot withstand the intense heat
of the broiler.
Center the item in the oven, so that it is directly under the broiler.
37
Broiler Operation
1. Clean the griddle thoroughly with warm, soapy water to remove dust or any protective coating.
2. Rinse with clean water and wipe off to dry with soft, clean, lint-free cloth.
3. A stainless-steel cover when the griddle is not being used is provided. Please note that the cover
4. Make sure the grease tray is under the front edge of the griddle. Position the tray under the
1. Push and turn the control knob counter-clockwise to the preferred cooking temperature.
2. Preheat the griddle for 10-12 minutes.
3. When the griddle is preheated to the desired temperature, the indicator light will turn on.
4. Butter or cooking oil can may be added.
The surface of the griddle is hot after use. Please allow sufficient time for the griddle to cool
When using the appliance or the first time. The oven and broiler burners should be turned on to
Must disconnect the electrical supply before servicing or cleaning the appliance. Failure to
For the models with Griddle
Before Using the Griddle
must be removed before turning the griddle on.
griddle overhang to catch grease or food residue.
Use of the griddle
prior to cleaning.
burn off the manufacturing oils. Turn the oven on to 450。F(230。C) for 20 to 30 minutes.
Then turn the oven control knob to “Broil” for the same length of time. It is recommended to
turn on the ventilator above the range at this time.
follow this advice may result in injury or death.
38
Cleaning Instructions
Read these cleaning instructions and the ‘Safety and warnings’ section before you start
Before cleaning or removing any part, make sure that everything on the range has been turned
Unless suggested otherwise in the following chart, allow any part to cool to a safe temperature
Try using any cleaner on a small area first, to ensure it does not stain.
See the pages following this chart for instructions on removing and replacing various parts of
To help you identify any parts, see illustrations in section ‘Introduction’ and after this cleaning
Do not use aerosol cleaners until the range has completely cooled. The propellant substance in
Do not let soiling or grease accumulate anywhere in or on the range. This will make future
Do not use any abrasive or harsh cleaners, cloths, scouring pads or steel wool. These will
Do not use a steam cleaner to clean any part of the range.
Do not lift the black grill and griddle frames off the cooktop.
1. Check that the burner is turned OFF and allow it to cool. Lift off the burner cap and brass flame
2. Use a stiff nylon brush or straight-ended paper clip to clear the notches of a flame spreader.
14. Cleaning Instructions
Do’s
cleaning your range.
off.
before cleaning. If you do need to handle a warm or hot part (e.g. grill or griddle), take extreme
care. Wear long protective mitts to avoid burns from steam or hot surfaces.
the range for cleaning or maintenance.
chart.
Don’ts
these cleaners could catch fire in the presence of heat.
cleaning more difficult and may present a fire hazard.
scratch your range and damage its appearance.
Cleaning Burner caps and brass flame spreaders
spreader. Wash them in hot soapy water, rinse, and dry.
Replace the flame spreader and burner cap correctly.
39
3. Before cleaning the cooktop, ensure that all burners are turned off and that all components are
cool enough to safely touch
4. To avoid electrical shock or burns, turn off controls and ensure the cooktop is cool before
5. Do not use harsh or abrasive cleaning detergents, waxes, polishes, or commercial cooktop
6. Use only a sponge, soft cloth, fibrous or plastic brush, and nylon pad for cleaning.
7. Always dry components completely before using the cooktop.
8. Control Panel, Door Handle, Control Housing
9. Clean the control panel, door handle and control housing with a solution of mild detergent and
10.Do not use abrasive cleaners or scrubbers; they may permanently damage the finish.
11.Dry the components with a soft, lint-free cloth.
1. Pre-soak any stubborn, burnt-on soiling, then clean with a solution of mild detergent and hot
2. Alternatively, clean these in the dishwasher.
1. To remove stubborn or ‘baked-on’ soiling, scrub with a dampened, soap-filled, non-
2. metal, non-abrasive pad, then wipe dry.
3. Apply a chrome cleaner with a damp sponge or cloth following manufacturer’s instructions.
4. Wipe and dry.
Pre-soak any stubborn soiling in a solution of mild detergent and hot water.
Wash by hand or in a dishwasher.
cleaning.
cleaners to clean the cooktop.
warm water.
Cleaning Instructions
Cleaning side racks
water and wipe dry with a microfiber cloth.
Cleaning oven shelves
Cleaning broil/roast pan and slotted grid
40
Cleaning Instructions
Do not clean these parts. They self-clean during normal use.
Clean all glass surfaces with a solution of mild detergent and hot water. Use a mild glass
Dry completely with a soft, lint-free cloth.
1. Dampen a sponge with clean hot water.
2. Gently wipe off the soiling, but do not rub.
3. Press a dry towel gently on the gasket to dry.
Do not use any cleaning product with chlorine bleach.
Do not use a steel wool pad; it will scratch the surface.
Use a hot, damp cloth with a mild detergent.
Use a clean, hot, damp cloth to remove soap. Dry with a dry, clean cloth.
Cleaning bake and broil burners
Cleaning porcelain surfaces
Clean oven interior and inner door liners with a solution of mild detergents and hot water. Rinse
and dry with a soft, lint-free cloth. Do not use abrasives or commercial oven cleaners.
Cleaning the oven glass window
cleaner to remove fingerprint or smears.
Cleaning the oven door gasket
Avoid cleaning this part. If you need to remove large food particles off it, proceed as follows:
Do not use any cleaning detergents on the gasket. The gasket is essential for a good seal.
CAUTION: Do not scratch, displace, or damage it.
Cleaning stainless steel surfaces
41
Replacing the Burner Parts
15. Replacing the burner parts
This diagram shows how to replace the burner parts. When replacing the burners, make sure that
the two locating pins on the bottom of the brass flame spreader are properly aligned with the
locating pin holes on the top of the simmer ring.
Incorrect alignment will produce a potentially dangerous flame and poor burner performance such
as sparking/clicking.
42
Removing the Oven Door
1. Open the door very carefully
2. Open the levers fully on both sides.
3. Holding the door firmly on both sides
4. Disengage the hinges and remove the
gently close it about halfway. door, place on
a protected surface.
..
Removing and replacing the oven door
Do not lift the oven door by its handle. Doing so may damage the door.
Make sure the oven and the door are cool before you begin to remove the door.
Before removing the door, make sure there is a large enough clear, protected surface in the kitchen
to rest the door on.
The oven door is heavy!
Removing the oven door
43
Removing the Oven Door
1. Hold the door firmly in an approximately
open position
2. Insert the hinge tongues into the slots
making sure that the notches on both
sides drop into place as shown.
3. Open the door fully as shown,
4. Fully close the levers on the left and right
hinges, as shown, then close the door.
Replacing the oven door
44
Removing the Oven Light Bulb
Replacing the oven light bulb
When replace bulbs, release the glass cover on the lamp holder first, and then remove the bulb to
replace new light bulb.
45
Troubleshooting Guide
Problem
Probable causes
What to do
Cooktop
Some burners will not
light.
Flames do not burn all
around the burner
cap.
Burner parts or igniters may be
wet, dirty, or misaligned.
Check that the burner parts are
clean, dry, and correctly assembled.
Check that the igniters are clean
and dry. See ‘Care and cleaning’ for
instructions.
Burner flames very
large and yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are
not positioned properly. Cooktop
is being operated with the wrong
type of gas. Regulator is not
installed, is faulty, or is set for the
wrong type of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire. Remove and carefully reinstall burner bezel and caps.
Ensure that the type of cooktop
matches the natural gas supply.
Check installation, replace
regulator, or set regulator for proper
gas.
Sparking but no flame
ignition.
Gas shut-off valve is in the ‘OFF’
position.
Turn shut-off valve to the ‘ON’
position.
Igniters spark
continuously after
flame ignition.
Power supply polarity is reversed.
Igniters are wet or dirty.
Have polarity corrected. Dry or
clean igniters.
Burner flame goes out
at low setting.
Low gas supply pressure. Air
intake holes around knobs are
obstructed.
Contact gas company. Remove
obstruction.
16. Troubleshooting Guide
If you can’t find an answer to your problem in the chart below, or if the problem cannot be fixed, you
will need technical help. Contact your Authorized Service Center or Customer Care.
46
Troubleshooting Guide
The flames have
suddenly gone out.
A draft or a spill has extinguished
the flame.
No action required. The burner will
detect this and automatically
relight. However,
if there has been a large spill, we
recommend turning the burners off
and cleaning the burners and sump
area. See
‘Care and cleaning’ for instructions.
There is a power
failure – can I still use
the cooktop burners?
Power outage in your area.
The cooktop burners can still be
used. To light them:
1.Holding a lighted match to the
flame spreader, push in on the
control knob and turn
counterclockwise to LITE.
2.When the flame is burning all the
way around the burner, you may
adjust the heat.
Important!
If the flame is blown out during a
power failure, turn the knob
immediately to OFF, as the burner
will not automatically relight and
gas may escape.
47
Trouble Shooting Guide
Problem
Possible causes
What to do
Oven
The oven doesn’t work
(no heating).
No power supply (oven light and
halos do not come on either).
No gas supply (gas ovens).
Check that the circuit breaker hasn’t
tripped and there is no power outage
in your area. If there is a power
outage, you cannot use the oven
until power has been restored.
The supply to the house may not be
working or there may be an outage.
Contact your local gas supplier.
One of the oven lights
does not come on, but
the oven works.
The light bulb is loose.
The light bulb has blown.
See instructions for ‘Replacing the
oven light bulb’ in section ‘Care and
cleaning’. Instead of replacing the
bulb, simply ensure that it is secure
in its socket.
Replace the bulb. See instructions
for ‘Replacing the oven light bulb’ in
section ‘Care and cleaning.’
Condensation around
oven (e.g. on control
panel or top of oven
door.)
Food has high moisture content
or local climate (temperature,
humidity) is contributing to
condensation.
Condensation is normal. You can
wipe the drops off the control panel.
If there is frequent or excessive
condensation, make sure that
cabinetry around the range is
moisture-proofed.
Steam coming from
oven vents at the back
of the range.
Moisture from food evaporating
during cooking.
This is normal, especially if you are
cooking large quantities of food in
the oven using a CONVECTION
mode.
The convection fan
does not come on in a
Technical fault.
Contact your Authorized Service
Center or Customer Care.
48
Trouble Shooting Guide
CONVECTION mode.
Oven will not heat
Oven settings are not corrected
Follow mode selection and clock
settings as specified in Oven
Operation section of the manual.
Foods over-cooked or
under-cooked
Incorrect cooking time or
temperature.
Adjust time, temperature, or rack
position.
‘Cracking’ or ‘Popping’
sound.
This is the sound of metal
heating and cooling.
This is normal.
There is a power
failure – can I still use
the oven?
Power outage in your home or
neighborhood.
The oven cannot be used until power
is restored.
49
Warranty and Service
17. Warranty & Service
This product has been manufactured by Thor Group, 13831 Oaks Avenue Chino, CA 91710.
Thor Group disclaims all express warranties except for the following:
This warranty applies to products purchased and located in the United States. Products purchased
or located outside this area are excluded.
The warranty does not apply to damage resulting from abuse, accident, natural disaster, loss of
electrical power to the product for any reason, alteration, outdoor use, improper installation, and
improper operation, repair or service of the product by anyone other than an authorized Thor Group,
service agency or representative.
Warranties and Duration
Full warranty for Parts and Labor: 2 years
Implied warranties terminate upon expiration of the limited warranty. Some states do not allow
limitations on how long implied warranty lasts, so the above limitation may not apply to your implied
warranty.
Thor Group will pay for:
All repair labor and cost of replacement parts found to be defective due to material and
workmanship. Service must be provided by a Thor Group Authorized Service Agency during normal
working hours.
For a Service Agency nearest you, please call 877-288-8099.
50
Warranty and Service
1. Service to instruct you on how to use your range to correct house wiring, replace or repair house
2. Repairs when your range is used for other than normal, single-family household use or when it is
3. Cosmetic damage, including chips, dents, scratches or other damage to the finish of your range,
4. Costs associated with the removal from your home of your range for repairs. This range is
5. Damage resulting from misuse, alteration, accident, abuse, fire, flood, acts of God, improper
6. Service to repair or replace consumable parts. Consumable parts are not included in the
7. The removal and re-installation of your range if it is installed in an inaccessible location or is not
8. This warranty is void if the factory applied serial number has been altered or removed from your
9. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
10.Expenses for travel and transportation for product service if your range is located on a remote
Thor Group will not pay for:
This limited warranty does not cover:
fuses. Service to correct the installation of your range.
used in a manner that is contrary to published user or operator instructions and/or installation
instructions.
unless such damage results from defects in materials or workmanship and is reported to Thor
Group within 30 days from the date of purchase.
designed to be repaired in the home and only in-home service is covered by this warranty.
installation, installation not in accordance with electrical, or use of consumables or cleaning
products not approved by Thor Group.
warranty coverage.
installed in accordance with published installation instructions.
range.
area where service by an authorized Thor Group service provider is not available.
The warranty applies to appliances purchased and used for personal, family or household purposes
only. It does not cover appliances used for commercial applications. Should the appliance be sold
by the original purchaser during the warranty period, the warranty shall extend to the new owner
until the expiration date of the original purchaser’s warranty period.
51
Warranty and Service
18. Warranty and Product Registration
Thor Group is not responsible for incidental or consequential damages. Under no circumstances will
Thor Group’s liability exceed the cost that you paid for the product. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion
may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state
to state. Whenever you call our customer service at 877-288-8099 (Thor Kitchen RANGE) for
technical information and parts sales in the United States or to request service for your appliance,
please have your complete model number and serial number ready. The model and serial number
can be found on the product data plate. Please enter the information requested in the spaces
provided.
Model No.___________________ Serial No._____________________
Date of Purchase_____________ Purchaser_____________________
Dealer______________________ Suburb________________________
Town_______________________ Country________________________
Note: You must provide proof of purchased or installation date for in-warranty service.
52
Warranty and Service
Exhibit A
Correct Position for Dual Burner
Here’s the procedure to check the condition for our current burner design. The procedure helps the
electrode to sense the flame correctly
1. Make sure the Burner Design is correct. Our current design for the burner is having the electrode
on the left side (10 o’clock) and cross-over on the right side (2 o’clock). There are four parts for the
dual burners. They are burner cap, flame ring base, flame ring and burner base.
2. Make sure the electrode is going through the hole on the flame ring and it is vertical to the
surface of flame ring base.
3. For the flame ring base part. make sure that the electrode will go through the hole on the 10
o’clock position. Make sure the electrode is not going through the hole next to the cross-over.
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Warranty and Service
4. Make sure the electrode is vertical to the surface of the burner base. Please be notified that
there’s a slot at the 8 o’clock position of the burner base. This slot helps to locate the burner base.
5. Make sure that there’s a slot on the burner flame ring. This lug is located at 8 o’clock as well.
Make sure that the holes on the burner base and flame ring are totally line-up.
54
Warranty and Service
1. Check your Installation Kits for Door Handles
Exhibit B
Oven Door Handle Installation
Your HRG range might have a KD handle that needs to be installed. Please Follow up the following
procedures for the oven door handle installation
2 * Handle Holders, 1 * Installation Wrench, 1 * Handle (18”. 30” or 36”)
2. Find the notch on both sides of the handle and connect the handle to the handle holders.
55
Warranty and Service
3. Lay the door handle against to the oven door and fit it on the connection part;
4: Use the wrench to get the door handle holder tight;
5. Check if the oven door is level and stable.
56
Warranty and Service
______________________________________________________________
Customer Service # 877-288-8099
info@thorgroup.us
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