THOMSON TH25/TC28330PE1 User Manual

TH25/TC28330PE1 Handset

User Guide

Welcome . . .

To your TH25/TC28330PE1 Digital Cordless Handset

• Hi-Definition Sound

• 65K Color display with back light and choice of 5 wallpapers.

• Keep track of incoming calls with the 50 number calls list.

• 150 Entry phonebook, with the facility to store a home, work and

mobile number for each of your contacts

• 20 Number redial list, for quick and easy redialing

• 10 Ringtones available

This user guide provides you with all the information you need to get the most from your phone.

This phone has been designed to work with TH25/TC28330PE1 Total Broadband and TH25/TC28330PE1 Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your TH25/TC28330PE1 Phone please contact the Helpline on XXX-XXX-XXXX.

Alternatively, you may find answer in “Help” at the back of this guide.

Got everything?

• TH25/TC28330PE1 handset

• TH25/TC28330PE1 charger

cradle

• 2 x rechargeable batteries

• Mains power adaptor

• You need TH25/TC28330PE1

Total Broadband account

• You need a TH25/TC28330PE1 Broadband Talk account

• You need a TG790 Home Hub

Hi-Definition sound will not work without a TH25/TC28330PE1 Broadband Talk account. Visit XXX.com to get this service if you don’t already have this.

In this guide

Getting started

Location........................................................................7

Setting up the handset .................................................7

Standby display............................................................10

Getting to know your phone

Handset buttons...........................................................11

Navigating the menus...................................................12

Menu map.....................................................................13

Making calls with TH25/TC28330PE1 Handset

Making and receiving calls...........................................14

Hi Def calls...................................................................17

Multiple calls .................................................................17

Call quality....................................................................19

Call transfers................................................................19

Your TH25/TC28330PE1 Handset bill..........................19

Making and receiving multiple calls..............................20

Frequently asked questions.........................................22

Using the phone

Switching the handset power on/off.............................25

Make an external call....................................................25

Preparatory dialing.......................................................25

End a call......................................................................25

Receiving calls.............................................................26

Call timer......................................................................26

Handsfree calling..........................................................26

Earpiece volume..........................................................27

Silence the handset ringer ...........................................27

Secrecy........................................................................28

Keypad lock..................................................................28

Redial...........................................................................29

Redial a number...........................................................30

Delete a redial number.................................................31

Delete the redial list......................................................31

Save a redial list number to

the phonebook..............................................................32

Phonebook

Store a phonebook entry..............................................33

Character map.............................................................34

Dial a phonebook entry.................................................35

Edit a phonebook entry.................................................37

Store a phonebook entry

with an assigned ring...................................................38

Delete a phonebook entry............................................38

Delete all phonebook entries........................................39

Caller Display and the Calls List

View/dial numbers in the calls list................................40

Save a calls list entry to the phonebook.......................42

Delete a calls list entry.................................................42

Delete all calls list entries.............................................43

Call Waiting..................................................................44

Speak to a second caller..............................................44

TH25/TC28330PE1 Calling Features

1571..............................................................................45

TH25/TC28330PE1 Helpdesk......................................45

TH25/TC28330PE1 118 500........................................45

Withhold my number....................................................45

Display my number......................................................45

Handset settings

Adjust the display contrast...........................................46

Adjust the earpiece volume..........................................47

Naming a handset........................................................47

Display wallpaper.........................................................48

Menu background color................................................49

Auto-talk........................................................................50

Beep tones ...................................................................51

To switch key beeps On/Off........................................51

To switch low battery beeps On/Off ............................52

To switch out of range beeps On/Off...........................53

To change the call ringer volume.................................54

To change the ringtone................................................55

Hub base settings

Reset your TH25/TC28330PE1 Handset

to the default settings ...................................................56

To change the System PIN code.................................56

Time settings

Setting the time............................................................58

To set an alarm............................................................59

To change the alarm melody.......................................60

To cancel an alarm setting...........................................61

To silence the alarm.....................................................61

Using additional handsets

Registering a Gateway phone to

your TH25/TC28330PE1 manually..............................62

Making internal calls.....................................................64

Receiving internal calls ................................................64

Transferring calls.........................................................65

De-register a handset..................................................65

Software upgrades

Automatic software upgrade ........................................67

Manual software upgrade.............................................68

Rescue mode...............................................................69

Help

...........................................................................70

General information

Safety...........................................................................73

General.........................................................................73

Cleaning.......................................................................74

Environmental..............................................................74

Product disposal instructions.......................................74

Guarantee.....................................................................75

If you have to return your

TH25/TC28330PE1......................................................75

Technical information...................................................76

R&TTE.........................................................................76

Declaration of Conformance........................................76

Getting started . . .

Location

You need to place your TH25/TC28330PE1 in the charger cradle and then place both handset and charger cradle in the TH25/TC28330PE1 to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub. After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided.

You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your TH25/TC28330PE1 is fully upgradeable.

Setting up the handset

1. Remove the grey cover from the front of the

TH25/TC28330PE1. If it does not come off easily,

carefully apply a little more force.

Warning

Do not place your TH25/TC28330PE1 Handset in the bathroom or other humid areas.

Handset range

The TH25/TC28330PE1 Handset has a range of 300 meters when there is a clear line of sight between the hub and the handset. When there is no clear line of sight between the hub and the handset, the range could be reduced to 50 meters. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range. When it flashes, you are out of range. When you move out of range of the base, you will hear the out of range tone. This tone is repeated until you move back into range.

2. Attach the cradle to the TG790 Advanced Gateway

3. Slide open the battery compartment on the back of your TH25/TC28330PE1 Handset. Insert the 2 x AAA rechargeable batteries supplied. Slide back the cover to close.

4. Place the TH25/TC28330PE1 handset into the cradle on the TG790 Advanced Gateway. You should hear a beep when the handset has been placed correctly. Charge your

handset for at least 24 hours on first charge before using the phone.

IMPORTANT

The hub must be plugged into the main power socket at all times.

Talk/Standby time

In ideal conditions, the handset batteries should give about 7 hours talk time or 100 hours standby. Note the new batteries do not reach full capacity until they have been in normal use for several days.

Battery symbols

Battery charged

Battery half charged

Battery low

Battery empty (icon will be red)

Important

You can leave your handset in the charging cradle attached to the Advanced Gateway if you wish or

you can locate your handset anywhere in your home, using the main power adapter and charging cradle to keep the handset charged. Occasionally you will need to connect the handset to the charge connected to the Advanced Gateway to receive new upgrades. You will be asked to do this when there

is new software.

5. On the handset:

•

Screen prompts on the handset will help guide you through the registration process. It’s easy! PLEASE REGISTER YOUR

HANDSET TO THE TG790 GATEWAY will appear on the screen.

• Press OK. You then need to press and hold the wireless button on the

back of the Advanced Gateway for 3 seconds (the phone light on the Advanced Gateway will then flash) then you can release the button.

• Press OK and place the handset in the charger connected to the

Advanced Gateway. Once the handset and charger cradle are in the Advanced Gateway,

REGISTERING HANDSETS, PLEASE WAIT

appears on the screen. DON’T REMOVE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE.

Battery performance

The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time.

Eventually they will need to be replaced. Please ensure you use the same mAh rating for battery replacement to the batteries that were provided when you received the handset.

If registered successfully you should see:

HANDSET REGISTERED

. If

unsuccessful then

HANDSET REGISTRATION FAILED

will appear and you

will have to try the process again. You will be returned to the please register screen.

Your TH25/TC28330PE1 Handset is ready for use.

Getting to know your phone

Navigating the menus

Your TH25/TC28330PE1 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options.

When the handset is displayed the idle screen:

1. In standy press to open the main menu.

2. Use and to scroll through the menu list.

3. When the menu item you want is displayed, press to select and view the sub-menus available.

4. At any time, press to go up one level

Making calls with TH25/TC28330PE1 Handset

As part of your TH25/TC28330PE1 Total Broadband subscription, you get access to TH25/TC28330PE1 Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connections.

TH25/TC28330PE1 Broadband Talk is a simple and convenient way to make calls over the internet. The only difference is that calls go through your broadband connection rather than your normal phone line.

With TH25/TC28330PE1 Broadband Talk, you get a separate number, most of the benefits of an extra line, incredibly cheap international call rates and free calling

features including 1471 and BT Answer.

For more detail, charges and terms and conditions please go to

www.bt.com/broadbandtalk.

Making and receiving calls Once you’ve got TH25/TC28330PE1 Broadband Talk set up, all calls made with your TH25/TC28330PE1 handset will use BT Broadband Talk. You can also have a

phone plugged into the back of the hub which will also use TH25/TC28330PE1 Broadband Talk.

Corded or DECT phone plugged into phone line

Corded or DECT phone plugged into back of Hub

TH25/TC28330PE1 Handset

Standard phone line TH25/TC28330PE1

Broadband Talk line

TH25/TC28330PE1 Broadband Talk line

Incoming and outgoing calls on standard line

Incoming and outgoing calls on Broadband Talk line

Calls charged according to your TH25/TC28330PE1 Together option package

Free Evening & Weekend calls to UK landlines*

Free Evening and Weekend calls to UK landlines*

Dial 1571 to check messages that have been left on your standard number

Dial 1571 to check messages that have been left on your TH25/TC28330PE1

Broadband Talk number

Dial 1571 to check messages that have been left on your TH25/TC28330PE1

Broadband Talk number

Choosing which phone you want ringing

You can control which phones connected to your Hub will ring by using the

Hub Manager. To find out how to access the Hub Manager using your

computer, go to the Hub icon on your desktop.

You don’t need to use an additional phone line and wall socket with the TH25/TC28330PE1 hub phones, this is because the hub phone works with the hub and the hub is connected to the telephone line.

You can still use your normal phone line for outgoing calls by pressing 5 first before the number you want to call. This will work for all hub phones and a phone plugged in the back of the hub.

Remember – if you do this you won’t take advantage of the great TH25/TC28330PE1 Broadband Talk call rates!

To see TH25/TC28330PE1 Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section.

You can make outgoing calls using your standard phone line number by dialing 5 and then the number you want to call. After dialing 5 you must wait for a different dial tone to the one you normally use with TH25/TC28330PE1 Broadband Talk before dialing a number. Remember if you do this you won’t be taking advantage of TH25/TC28330PE1 Broadband Talk rate.

How do I know TH25/TC28330PE1 Broadband Talk is set up on my Hub?

The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you will hear a higher pitched dial tone than normal dial tone. If the service is down or

not activated (there will be no green icon on the hub), all calls will be made using your landline number. You will not be able to receive calls to your TH25/TC28330PE1 Broadband Talk number on the hub handset until TH25/TC28330PE1 Broadband Talk is active on the hub. Go to www.bt.com/bbv and follow the on screen instructions. You will need your TH25/TC28330PE1 Broadband Talk number and password handy.

Hi Def calls

Your TH25/TC28330PE1 Hub phone is designed with High Definition Sound (Hi-dS ™) capability.

If somebody using a TH25/TC28330PE1 Hub Phone (or other Hi-dS ™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS ™ call quality feature. Hi-dS ™ works automatically, so you don’t need to do anything to enjoy high-quality sound.

You won’t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi-Def ™ logo.

Multiple calls

No more hogging the phone….with TH25/TC28330PE1 Broadband Talk you can make more than one phone call at the same time. You can have 2 calls going on at the same time via the TH25/TC28330PE1 Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub.

If you also have a videophone or TH25/TC28330PE1 Soft Phone associated with your TH25/TC28330PE1 Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your TH25/TC28330PE1 Broadband Talk phones.

In situations where there are already 2 calls in progress on TH25/TC28330PE1 Hub phone handsets, a warning: MAXIMUM NUMBER OF CALLS ALREADY

IN PROGRESS

is displayed on any other additional TH25/TC28330PE1 Hub

phone handsets you may have around the house informing you that you cannot make any more calls. There is also a special busy tone presented if you press the

button to make a call when it is not possible.

When using multiple handsets you can make internal calls between handsets or transfer a call between handsets. You can only use this functionality if there isn't call in progress on another handset.

Call quality

Usual call quality using TH25/TC28330PE1 Broadband Talk should be better than on a mobile phone, but it can be affected by general congestion on the internet, or by heavy traffic on the broadband link into your home (e.g. if someone in your home

is playing games online). We cannot, therefore, guarantee call quality.

Call transfers

If there is only a single call in progress on one Hub Phone that call can be transferred to another Hub Phone. It is not possible to transfer calls between Hub

Phones and the phone plugged into the back of the hub.

Your TH25/TC28330PE1 Broadband Talk bill

Broadband Talk can be added onto to your existing phone bill. If you have your calls itemized any calls you make using TH25/TC28330PE1 Broadband Talk will be listed in a separate section on your bill. However, you won’t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6.00pm and 6.00am or at weekends. Please note that you’ll be charged for calls to excluded numbers (mobile,premium rate or international).

Making and receiving multiple calls

Frequently asked questions:

What happens to service in the event of power ornetwork failure?

The TH25/TC28330PE1 Broadband Talk service will fail in the event of power or network failure. In a network failure, however you will not lose service as your Broadband Talk phone will automatically revert back to your landline. You will know this because the dial tone will be the normal dial tone instead of the high pitch Broadband Talk tone, and the phone icon light will not work. If there is no power to the Hub you won’t be able to make any calls.

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your TH25/TC28330PE1 Broadband Talk line, the Hub will automatically use your standard telephone line. This is a safety measure to ensure the emergency services can identify your location, if necessary.

Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line. Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

Can I take my TH25/TC28330PE1 Broadband Talk number with me to another provider?

It is not currently possible to transfer your Broadband Talk 056 number to another provider.

You Hub and Hub phone cannot be used with another provider.

What numbers can I call?

You can call:

• • Any person in the UK

• • Other Broadband Talk customers

• • Anywhere in the world

• • Any UK mobile number

• • All 08 numbers (including 0800/0845/0870)

• • Premium rate numbers

• • Personalised numbers (some 07 numbers)

• • TH25/TC28330PE1 directory enquiries 118500/505

• • Emergency Services

• • You can't call the operator, non TH25/TC28330PE1 directory enquiries,

101 (non-emergency calls i.e Community support and anti social behaviour), short code numbers like 150, 151 and dial-up Internet service providers.

+ 53 hidden pages

THOMSON TH25/TC28330PE1 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual