THOMSON TH-2500 User Manual

User Guide

TH-2500 - Laser Printer with

wireless connectivity

MONOCHROME

Preface

Welcome to the Thomson series products!

We heartily appreciate your using of Thomson series products!

To protect your vital interests, please carefully read the following statements.

Legal Notice

Trademark

THOMSON, and the THOMSON logo are trademarks of Technicolor (S.A.) or its affliates and
are used under license by Group SFIT.

®

Microsoft
Microsoft Corporation in the United States or other countries/regions.

The ownership to the names of the software in this User Guide belongs to their respective
owned companies in accordance with corresponding license agreement, and they are referred
for instructions only.

All other product and brand names herein may be the registered trademarks, trademarks or
service marks of their respective owners, and they are referred for instructions only.

, Windows®, Windows Server® and Windows Vista® are trademarks registered by

Copyright

The copyright of this User Guide is owned by Group SFIT (SAS).

It is prohibited to copy, translate, modify and transmit this User Guide by any means or forms
without the prior written consent of Group SFIT (SAS).

Version: V1.3

Disclaimer

For a better user experience, Group SFIT (SAS). reserves the right to make
changes to the User Guide. The information contained herein is subject to change without
notice.

Users are responsible for any damages arising from failing to follow this User Guide.
Meanwhile, except the express warranty made in the product maintenance manual or service
commitment, Group SFIT (SAS). does not make any express or implied
warranty or guarantee to this User Guide (including composing or words).

Using this product to copy, print, scan certain documents or images or make other forms
of operations may be prohibited by the local laws. If you are uncertain about the legality of
using this product for certain documents or images, you should consult your legal advisor in
advance.

I

Safety Precautions

Laser Safety

The laser radiation is harmful to the human body. Since laser components are completely
sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not
randomly disassemble the printer!

The printer follows the provisions of Class 1 laser products under CFR standard. The printer
has a Class III B laser diode, which has no laser radiation leakage among laser components.

The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,

21 CFR 1040, IEC 60825-1

The following label is attached to the laser components inside the printer:

Safety Warning

Please note the following safety warnings before using the printer:

Warning

There is high-voltage electrode inside the printer. Before
cleaning the printer, make sure the power is turned off!

Plugging and unplugging the power cord plug with a
wet hand can result in an electric shock.

The fuser unit is hot when and after
printing. Touching the fuser unit (the
shaded area as shown) may cause burns!

The fuser unit is attached with a high temperature
warning label. Please do not remove or damage
this label.

II

Precautions

Precautions before Using the Printer:

1. Read and understand all instructions;

2. Familiarize yourself with the basic principles associated with operating electrical appliances;

3. Comply with all warnings and instructions marked on the equipment or speci
supplied with the equipment;

4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misu
conflicts, please call the Customer Service Hotline or contact a service representative for help;

5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;

6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage
caused by the f

7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;

8. Do not place any articles on top of the power cord. Do not put the equipment in a place where its
power cord will be stepped on by people;

9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in

10. Do not allow pets t

11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the high­voltage device, which otherwise may result in
liquids onto the equipment;

12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs may
only be carried out by pr
result in an electric shock or other potential hazards. Incorrect disassembly and assembly could
also result in an electric shock during future use;

13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a quali
maintenance:

• Liquid has been spilled into the equipment.

• The equipment has been exposed to rain or water.

• The equipment falls, or the cover is damaged.

• Signi

14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may result

in damage and mean that professional maintenance personnel need to spen

15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If possible,
pull out the AC power cord during a thunderstorm;

16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care not
to touch this surface, and keep children away from this surface;

17. The signal wire of the device connected with the

18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of documents
in a poorly ventilated room;

19. In standby status, the product will automatically enter into the power saving (sleep) mode if it does
not receive any job order for a while (such as 1 minute); and it can realize zero power consumption
only if it has not

20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;

21.

This product should be placed according to the shipping marks on the product package box during delivery;

cant changes in the equipment’ s performance.

alling of the equipment;

re or electric shock;

o chew on the AC power cord or the computer interface cable;

ofessional maintenance personnel. Opening or removing the cover could

been connected with any external input power supply;

nderstood the operating instructions. If you cannot resolve the

re or electric shock. Take care not to spill

ed member of the service personnel for

printer can not be connected to the outdoors;

ed in the manual

d more time

xing it;

voltage range, please refer to the product precautions or call Thomson Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;

23. This product is sold as a complete machine. The consumers can go to Thomson Aftersales Service
Centre to purchase parts they need. If the product sold is inconsistent with the package list, please

24. Install this product in a place with the temperature between10°C to32.5°C,and the relative
humidity between 20% to 80%;

25. For security and other reasons the printer may switch to intermittent printing after a certain amount of
continuous printing.

26. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions:

III

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired

27. IC Radiation Exposure Statement:
This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled
environments. This equipment should be installed and operated with a minimum distance of 20cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

28. This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

the user's authority to operate the equipment.

30. The power consumption of the product is 0.92W in networked standby if all wired network ports are

connected and all wireless network ports are activated;

31. Please keep this User Guide properly.

Regulatory Information

This symbol indicates that, at the end of your product’s life, it must not be discarded
as domestic waste. Instead, you should dispose of your used equipment at a
designated collection point for the recycling of waste electrical and electronic
equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). Please contact your distributor / supplier for further
information.

This product is suitable for indoor use only.

European Community (EC) directives conformity
This product complies with the protection requirements of EC directives 20 /30/
EU and 20
Member States relating to electromagnetic compatibility and safety of electrical
equipment designed for use within certain voltage limits.
The manufacturer of this product is: Group SFIT (SAS).,
32 Rue Le Prévost 94490 Ormesson-sur-Marne.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 and safety requirements of
EN 60950.

/35/EU on the approximation and harmonization of the laws of the

This printer is fully compliant with the ROHS Directive 2009/95/EC and the
requirements of the revised Directive 2011/65/EU for managing toxic and
hazardous substances.

IV

Table of Contents

1. Before Using the Printer .................................................................................................................1-2

1.1. Packing List . ............................................................................................................................1-2

1.2. Components of the Printer . ......................................................................................................

1.3. Laser Toner Cartridge . .............................................................................................................1-4

2. Paper and Print Media . ...................................................................................................................2-2

2.1. Paper Speci

2.2. Special Paper . .........................................................................................................................2-3

2.3. Loading Paper .........................................................................................................................2-4

2.3.1. Loading into the Automatic Feeder Tray ...........................................................................

2.3.2. Loading into the Manual Feeder Tray ...............................................................................2-5

2.4. Nonprinting Area ......................................................................................................................2-7

2.5. Guidelines for Paper Use .........................................................................................................2-7

3.Driver installation and uninstallation ...............................................................................................3-2

3.1.Driver installation based on Windows system ..........................................................................3-2

3.1.1.Installation via USB connection .........................................................................................3-2

3.1.2.One-key wireless network installation ................................................................................3-2

3.1.3.Installation via wired network connection ...........................................................................3-3

3.1.4.Installation by wireless network connection mode ............................................................3-4

3.1.5.Driver uninstallation ...........................................................................................................3-8

3.2.Driver installation based on Mac system ..................................................................................3-8

3.2.1.Driver installation................................................................................................................3-8

3.3.Add printer to Mac system ......................................................................................................3-10

3.3.1.Add in USB connection mode ..........................................................................................3-10

3.3.2.Addition in wired network connection mode .....................................................................3-10

3.3.3.Add in wireless network connection mode .......................................................................3-10

4. Wired Network Settings (For wired network printer mode

4.1. Set IP Address .........................................................................................................................4-2

4.2. Install the Printer to Network ....................................................................................................4-3

4.3. Setting Network Products ........................................................................................................4-4

4.3.1. View or Change Network Settings . ..................................................................................4-4

4.3.2. Set or Change Web Server Login Password . ..................................................................4-4

4.3.3. Restore to Factory Settings . ............................................................................................4-4

5.Wireless network setup (applicable to Wi-Fi models) ......................................................................5-2

5.1.Basic structure mode ................................................................................................................5-2

5.1.1.Wireless network setup tools .............................................................................................5-2

5.1.2.Wi-Fi Protected Setup (WPS) setup...................................................................................5-7

5.1.3.How to disable the Wi-Fi network connected .....................................................................5-7

5.2.Wi-Fi hotspot mode ...................................................................................................................5-8

5.2.1.Preliminary preparations ....................................................................................................5-8

5.2.2. Wi-Fi Hot Connection ........................................................................................................5-8

5.2.3. Wi-Fi Hotspot Configuration ..............................................................................................5-8

5.3.Wireless network setup FAQs ...................................................................................................5-8

6. Thomson Mobile Print .......................................................................................................................

6.1. What's Thomson Mobile Print.....................................................................................................6-2

6.2. Download Thomson Mobile Print ...............................................................................................6-2

6.3. Supported Mobile Operating System . ......................................................................................

6.4. How to use mobile devices for the mobile printing ..................................................................6-2

6.4.1. Mobile Printing via Printer Hotspot.....................................................................................6-2

6.4.2. QR code quick connection ................................................................................................6-4

cation . .................................................................................................................

ls) . .............................................................4-2

1-3

2-2

2-4

6-2

6-2

V

7. Print . ...............................................................................................................................................7-2

7.1. Print Function . ..............................................................................................................................7-2

7.2. Opening Help Document .............................................................................................................

7.3. Manual Duplex .............................................................................................................................7-4

7.4. Cancel Print Job ..........................................................................................................................7-7

8. Control Panel . .................................................................................................................................

8.1. Control Panel Overview for P2500 Series ..................................................................................8-2

8.1.1. Functions of Buttons on the Control Panel . ............................................................................8-2

8.1.2. Fun

9. Routine Maintenance. .....................................................................................................................9-2

9.1. Cleaning the Printer . ................................................................................................................9-2

9.2.

9.2.1. Use and Maintenance of Laser Toner Cartridge

9.2.2. Service Life of Laser Toner Cartridge . . ....................................................................................9-4

9.2.3. Replace Laser Toner Cartridge . . .............................................................................................9-5

10. Troubleshooting . . ......................................................................................................................

10.1. Clearing Jammed Paper . .......................................................................................................10-2

10.1.1. Paper Jam in the Feed Port . . ..............................................................................................10-3

10.2. Common T

10.2.1. Common Trouble . . ..............................................................................................................10-6

10.2.2. Image Defects . . ..................................................................................................................10-8

11. Product

11.1. P2200/P2500 Series Speci

11.1.1. Speci

11.1.2.

11.2. P2600 Series Speci

ction of LED Indicators on the Control Panel . ....................................................................8-3

Maintenance of Laser Toner Cartridge . ...................................................................................9-4

. .

...................................................................9-4

roubleshooting . ......................................................................................................10-6

Speci

Printing Speci cation . ...........................................................................................................11-3

11.2.1. Speci
. Printing Speci

11.2.2

cation . . ...............................................................................................................11-2

cation . ..........................................................................................11-2

cation Overview . .........................................................................................................11-2

cation . .....................................................................................................11-4

cation Overview . .................................................................................................11-4

cation . ....................................................................................................11-5

7-3

8-2

10-2

VI

Before Using the Printer

1

Chapter

1. Before Using the Printer ....................................................................................................................2

1.1. Packing List ................................................................................................................................2

1.2. Components of the Printer ..........................................................................................................3

1.3. Laser Toner Cartridge .................................................................................................................4

1-1

1. Before Using the Printer

1.1. Packing List

When you open the package, make sure that the following parts are included in the carton:

TH-2600TH-2500

Name

Printer 1

Laser Toner Cartridge 1

USB Interface Cable 1

Quantity

Power Cord 1

CD-ROM 1

Quick Setup Guide 1

Thomson Warranty 1

Note: • The Thomson Warranty may not be attached in some regions.

1-2

1.2. Components of the Printer

| Front View

Serial No.

1 Output Bin Output Bin

2 Control Panel Control Panel

3 Output Tray Output Tray

4 Automatic Feed Guide Manual Feed Guide

5 Paper Stop Automatic Feed Guide

6 Feeder Tray Paper Stop

7 Automatic Feeder Tray Manual Feeder Tray

TH-2600TH-2500

8 Automatic Feeder Tray

9 Feeder Tray

| Rear View

Note: •

Serial No.

1 Network Interface Network Interface

2 USB Interface USB Interface

The rear view of the printer may vary dependi

ng on the models and functions.

TH-2600TH-2500

3 Power Switch Power Switch

4 Power Interface Power Interface

1-3

1.3. Laser Toner Cartridge

| Service Life of the Laser Toner Cartridge

Series Name

Diagram

Type Average Print Volume

Laser Toner
Cartridge
with

About 1600 Pages
(The above data is based on ISO/

IEC 19752 standard)
Standard
Capacity

Laser Toner

N/A About 2300 Pages
Cartridge
with High
Capacity

TH-2600TH-2500

About 1500 Pages
(The above data is based on
ISO/IEC 19752 standard)

(The above data is based on
ISO/IEC 19752 standard)

Note: • The model is subject to increase without notice.

• Consumables capacity may vary depending on the types used.

• The Company does not recommend using consumables other than that of the
original Thomson consumables.

• Any damages caused by using non-Thomson original consumables are not covered
by the Warranty.

1-4

Paper and Print Media

2

Chapter

2. Paper and Print Media .......................................................................................................................2

.....................................................................................................................2

2.2. Special Paper .............................................................................................................................3

2.3. Loading Paper ............................................................................................................................4

2.3.1. Loading into the

2.3.2. Loading into the Manual Feeder Tray ..................................................................................5

2.4. Nonprinting Area .........................................................................................................................7

2.5. Guidelines for Paper Use ...........

Automatic Feeder Tray

...............................

..............................................................................4

..................................................................7

2-1

2. Paper and Print Media

f

P2200/P2500
Series P2600
Series

P2600 Series

Feeder Tray

Manual
Feeder Tray

Media Type

Media Size

Media Weight

Maximum
Capacity of
the Tray

Media Type

Media Weight 60~163g/m²

Maximum
Capacity of
the Tray

Plain, thin, special paper (transparency,
cardstock, label, envelope, thick, etc.).

A4, A5, JIS B5, IS0 B5, A6, Letter, Legal,
Executive,
Postcard, Monarch Env, DL Env, C5 Env, C6,
Env, No.10 Env, ZL, Big 16K, Big 32K, 16K,
32K, B6, Yougata4, Postcard, Younaga3,
Nagagata3, Yougata2, custom, etc.

60~163g/m²

150 pages 80g/m²

Plain, thin, special paper (transparency,
cardstock, label, envelope, thick, etc.).

1 page

Note: • It is recommended to use the standard paper

• Extensive use of special paper may af

•

The print media that does not meet the guidelines set out in this User Guide may

result in poor print quality

Properties such as weight, composition, texture and humidity are important

•

, increased paper jam and excessive wear of the printer

fect the service life of the printer

for the printer

factors affecting the printer performance and output quality.

• Please note the following matters when selecting the print media:

1. Desired print effect: The print media selected should meet the requirement
of the print tasks.

2. Surface smoothness: The smoothness of the print media may affect the
sharpness of the print outcome.

3. Some print media may meet all the use guidelines contained herein,
but they still can not bring satisfactory effect. This may be due to incorrect
operation, inappropriate temperature and humidity, or other factors beyond the
control of Thomson. Before purchasing large quantities of print media, make
sure that the print media meets the specifications specified in this User Guide.

4. Using print media that does not meet these specifications may cause
damage to the printer.

.

.

.

2-2

2.2. Special Paper

This printer supports using the special paper for printing. Special paper includes: label,

envelope, transparency, thick, cardstock, etc.

Note: • When using special paper or print media, be sure to select matched print type

and size in the print settings so as to get the best print effect.

• When using special media to print, it is recommended to load one piece of paper

/

at one time. For P2200
automatic feeder tray at one time. For P2600 series, load one piece of special
paper into the manual feeder tray at one time.

| Please observe the following standards:

P2500 series, load one piece of special paper into the

Types of Print
Media

Label

Envelope

Transparency

Thick,
Cardstock

Correct Practices Incorrect Practices

Use labels with no exposed
lining paper only.

using.
Use labels of full sheet only.
There is no guarantee that all the
labels in the market can meet
corresponding requirements.

Envelopes should be loaded
evenly.

Use only transparencies
approved for use in laser
printers.

Use only heavy paper that
is approved for use in laser
printers and meets the weight

Use wrinkled, blistering or damaged labels.

Use wrinkled, nicked, stuck or damaged
envelopes.
Use envelopes with clips, snaps, indows, or
coated linings.
Use envelopes with self-adhesive stickers
or other synthetic materials.

Use transparent print media that is not
suitable for laser printers.

Use paper whose weight exceeds the

printer.

2-3

2.3. Loading Paper

2.3.1. Loading into the Automatic Feeder Tray

a) Open the feeder tray.

TH-2500

b) Slide the automatic feed guides to match both sides of the paper.

TH-2500

TH-2600

TH-2600

c) Raise the output tray to avoid the paper from slipping and falling.

TH-2500

d) Load the paper into the automatic feeder tray with the print-side up.

TH-2500

TH-2600

TH-2600

2-4

• Before loading paper, please unfold the stacked paper to avoid a paper jam or feed
error,and then load the paper into the tray print-side up.

① into the slot to keep it from slipping out, and then adjust the

②

TH-2500

up.

2.3.2. Loading into the Manual Feeder Tray

TH-2600

TH-2600

b) Slide the manual feed guides to match both sides of the paper.

c) Raise the output tray to avoid the paper from slipping and falling.

d) Put the print media like an envelope or transparency into the manual feeder tray with two
hands until the front end of the envelope or transparency contacts the correction roller.

Note: • When loading paper into the manual feeder tray, the printer will automatically

enable the manual feed mode.

• Load the paper into the manual feeder tray with the print-side up. When loading,
the top of the paper first enters into the manual feeder tray.

• Ensure that the paper, envelope or transparency is loaded straightly and in the
correct position of the manual feeder tray. Otherwise, it will result in a skewed
printout or a paper jam.

e) After the printed page is output from the printer, load another paper according to the above
steps to continue printing.

W

arning

After printing, please immediately remove the paper
transparencies. Stacking paper or envelopes may cause a paper jam or
the paper curling.

, envelopes and

2-6

2.4. Nonprinting Area

The shaded section indicates the nonprinting area.

Usage Paper Size

A4 5 mm (0.197 inch) 5 mm (0.197 inch)

Printing

Letter 5 mm (0.197 inch) 5 mm (0.197 inch)

Top and Bottom

Margins (A)

Left and Right

Margins (B)

2.5. Guidelines for Paper Use

• Paper or manuscript with rough texture, concave and convex, oil stain and good smoothness
has poor printing performance.

2-7

Driver installation
and uninstallation

3.Driver installation and uninstallation ...............................................................................................3-2

3.1.Driver installation based on Windows system ..........................................................................3-2

3.1.1.Installation via USB connection .........................................................................................3-2

3.1.2.One-key wireless network installation ................................................................................3-2

3.1.3.Installation via wired network connection ...........................................................................3-3

3.1.4.Installation by wireless network connection mode ............................................................3-4

3.1.5.Driver uninstallation ...........................................................................................................3-8

3.2.Driver installation based on Mac system ..................................................................................3-8

3.2.1.Driver installation................................................................................................................3-8

3.3.Add printer to Mac system

3.3.1.Add in USB connection mode ..........................................................................................3-10

3.3.2.Addition in wired network connection mode .....................................................................3-10

3.3.3.Add in wireless network connection mode .......................................................................3-10

......................................................................................................3-10

3

Chapter

3-1

3.Driver installation and uninstallation

3.1.Driver installation based on Windows system

• Before installing the drive, you need to learn about printer model by printing printer
information page out and check the product name.

• In case of covering the installed driver, the installation language cannot be changed. Please
uninstall the printer driver and then install the driver of new version.

Note: • Driver installation interface may differ because of different models and functions,

so the schematic diagram is only for your reference.

3.1.1.Installation via USB connection

1. Connect the printer to computer with USB cable and then turn power on.

2. Insert the installation CD companying with the printer in the CD driver of computer and
operate Autorun.exe installation program.

3. Read and agree to the licensing agreement, select installation language and printer model,
select “ USB Connection” and then click “ Install” .

4. The system starts to install driver, and it may take several minutes.

5. After installation is finished, “Installation Complete” interface will pop out, and it will be
closed automatically in about 3s.

3.1.2.One-key wireless network installation

If your computer is connected to network wirelessly and you also expect to connect a printer
to the network, it is recommended that you use the one-click wireless network installation
method.

1. Turn on power of the printer and the computer. Connect the computer to the wireless
network.

2. Use a USB cable to connect a Wi-Fi model printer with a computer.

3. Insert the installation CD companying with the printer in the CD driver of computer and

operate Autorun.exe installation program.

3-2

4.On the pop-up driver installation interface, select “one-click wireless network installation”
and click “install”.

5.Then installation program will automatically configure the printer to connect into the
computer’s wireless network.

take several minutes.

7. After installation is finished, “Installation Complete” interface will pop out, and it will be
closed automatically in about 3s.

3.1.3.Installation via wired network connection

1. Turn the power of printer and computer on.

2. Connect the computer to wired network.

3. Connect network cable to the network interface of printer, to make sure the printer is
connected to computer network (please refer to Chapter 4 for network setup).

4. Insert the installation CD companying with the printer in the CD driver of computer and
operate Autorun.exe installation program.

5. Read and agree to the licensing agreement, select installation language and printer model,
select “Cable network connection” and then click “Install”.

6. The installation program starts to search for printer automatically, and it may take a while.

3-3

Note: •

8. The system starts to install driver, and it may take several minutes.

closed automatically in about 3s.

If the printer you need to connect is not in the list of printers searched, please click

“Refresh” to search again.

• If you want to install printer driver in the name of host, please tick the “Printer
Name” you need to connect and “Install the printer from the list with a hostname”.

• If IP address or host name is added manually, you need to know the IP address
of the printer connected or host name. If they are not made clear, please print the
“NetConf Pg” and view “IP Address” and “Host name” .

3.1.4.Installation by wireless network connection mode

Wireless network connection types are divided into infrastructure mode and Wi-Fi

hotspot mode (refer to Chapter 5 for details).

3.1.4.1.Installation in basic structure mode

1. Connect computer to access point (wireless router).

2. Connect the printer to computer with USB cable and then turn power on.

3. Insert the installation CD companying with the printer in the CD driver of computer and
operate Autorun.exe installation program.

3-4

4. Read and agree to the licensing agreement, select installation language and printer model,
select “Wireless network connection” and then click “Install”.

5. Select “Yes, I want to configurate the printer’s wireless network” on the wireless setup
window popped out, and operate according to the prompts to set up the printer
to wireless network (please refer to Chapter 5.1.1 for setup method).

6. After wireless network setup succeeds, the installation program will search for printer
automatically, and it may take a while.

7. Select the printer needs to be connected and click “Next”.

3-5

Note:

closed automatically in about 3s.

3.1.4.2.Wi-Fi hotspot mode installation

3-6

5. Select “No, the printer has been connected to wireless network” on the wireless setup
window popping out, and then click “Next”.

6. The installation program starts to search for printer automatically, and it may take a while.

7. Select the printer needs to be connected and click “ Next” .

Note: • If the printer you need to connect is not in the list of printers searched, please click

“Refresh” to search again.

• If you want to install printer driver in the name of host, please tick the “Printer
Name” you need to connect and “Install the printer from the list with a hostname”.

• If IP address or host name is added manually, you need to know the IP address
of the printer connected or host name. If they are not made clear, please print the
“NetConf Pg” and view “IP Address” and “Host name” .

8. The system starts to install driver, and it may take several minutes.

9. After installation is finished, “Installation Complete” interface will pop out, and it will be
closed automatically in about 3s.

3-7

3.1.5.Driver uninstallation

3.1.5.1.Uninstallation method

computer screen may differ because of multiple operating systems.

3.2.Driver installation based on Mac system

printer.If you are going to print in AirPrint mode, there is no need to install a driver and you
just need to add a printer directly.

• When you are installing a driver with wired or wireless network, you may need to know the

3.2.1.Driver installation

is taken as the ample in the following operation.

3-8

3. Click “Continue”.

4. Read licensing agreement and then click “Continue”.

5. Click “Agree” on the prompt window popping out to accept the licensing agreement.

6. Click “Install”.

7. Input computer password and click “Install Software”.

8. Click “Continue Installation” on the prompt window popping out.

• If using a USB cable to connect a computer with a Wi-Fi model printer, a wireless network
configuration prompt window will pop up during driver installation, as shown in following
picture.

3-9

Note: • click “Yes”, you can configure printer’s wireless network via wireless network

configuration tool (refer to Chapter 5.1.1 for how to make configuration).When
configuration is completed, unplug USB cable, and then on the pop-up “Add
Printer” interface, you may add the network-connected printer(refer to Chapter 3.3
for how to add printer).

• Click “No”, you can add a USB-connected printer on the pop-up “Add Printer”
interface (refer to Chapter 3.3 for how to add printer).

If using a USB cable to connect a computer with a non-Wi-Fi model printer, a “Add Printer”
interface will pop up during the driver installation and you can add a printer here (refer to

Chapter 3.3 for how to add printer).

3.3.Add printer to Mac system

3.3.1.Add in USB connection mode

1. Connect the printer to computer with USB cable and then turn power on.

2. Enter the “System Preferences” – “Printers & Scanners” of computer.

3. Click button to select “Add Printer or Scanner”.

4. Select printer and then select the corresponding printer mode from the “Use” menu popping
out.

5. Click “Add”.

3.3.2.Addition in wired network connection mode

1. Turn the power of printer and computer on.

2. Connect the computer to wired network.

3. Connect the network cable to the network interface of printer, and make sure the printer is
connected to the computer network (Please refer to Chapter 4 for network setup).

4. Enter the “System Preferences” – “Printers & Scanners” of computer.

5. Click button to select “Add Printer or Scanner”.

6. Select printer and then select the corresponding printer mode from the “Use” menu popping
out.

7. Click “Add”.

3.3.3.Add in wireless network connection mode

1. Turn the power of printer and computer on.

2. Make sure the wireless network connection between computer and printer is set up.

3-10 10

out.

Note: •

for connection method.

• When using Wi-Fi hotspot mode, wireless client is directly connected with wireless
network-enabled printer. Refer to Chapter 5.2 for how to make connection.

3-11 11

Wired Network Settings
(For wired network

4

Chapter

printer models)

4. Wired Network Settings (For wired network printer models) ...................................................................... 2

4.1. Set IP Address ............................................................................................................................2

4.2. Install the Printer to Network ....................................................................................................... 3

4.3. Setting Network Products ...........................................................................................................4

4.3.1. V

4.3.2. Set or Change Web Server Login Password .......................................................................4

4.3.3. Restore to Factory Settings .................................................................................................4

iew or Change Network Settings

.......................................................................................4

4-1

4. Wired Network Settings (For wired network printer

models)

You may need to set some network parameters on the printer. These parameters can be set
from the embedded Web server.

4.1. Set IP Address

The IP address of the printer may be automatically obtained through DHCP function or set
manually.

| Automatic Setting

DHCP automatic setting function is enabled by default on the printer.

1. Connect the printer to the network through a network cable and complete the startup
preparation work.

2. The printer will automatically obtain the IP address assigned by the server. The IP address
obtained automatically can be used after a few minutes.

Note: • If DHCP cannot automatically obtain the IP address, the printer will automatically

use the default IP address: 169.254.xx.xx.

• Due to the features of DHCP, the IP address of the printer automatically assigned
by the network may vary if the printer has not been used for a long time or the
network access point changes, which could result in unsuccessful connection to
the printer. It is recommended that the IP address automatically assigned by
the network is bound to the Mac address of the printer while the DHCP function
is enabled.

| Manual Setting

Type the IP address in the Web browser's address bar to open the embedded Web server.

1. Click Settings in the navigation bar to open the Settings page;

2. Select Network Settings - IPV4 Settings;

3. Set IP Address Assignment Mode (Manual), IP Address and Subnet Mask. Other items are
optional;

4. Click Apply to save the settings.

Note: • You can use the embedded W

Mode into Automatic or Manual.

eb server to change the IP Address

Assignment

4-2

4.2. Install the Printer to Network

In this setting, the printer is directly connected to the network and can be set to allow all
computers on the network to print directly on the printer.

to establish direct connection to the network.

2. Start the printer and wait until the status indicator on the control panel displays Ready
status, as shown below.

3. Insert the printer CD into the computer. If the software installer does not start, browse to

4. Follow the operation instructions of the installer.

5. Continue to complete the installation.

Note: • When the installer p

printer name from the Detected Printer;

• If the printer name does not appear in the Detected Printer
and search for printers on the network;

• If you know the IP
an IP Address for Installation to enter the IP

rompts you to select a printer

address of the printer to be connected, you can select Specify

address for installation.

, you can select the appropriate

, please click Refresh

4-3

4.3. Setting Network Products

4.3.1. View or Change Network Settings

You can use the embedded Web server to view or change IP settings.

1. Long press the "Cancel/Continue" button on the control panel to print Demo information
page, and view the IP address of the printer. Demo page can be printed by long pressing the

2. Type the IP address in the Web browser's address bar to access the embedded Web
server.

3. Click Settings tab to obtain network information. Change the settings as needed.

4.3.2. Set or Change Web Server Login Password

Use the embedded Web server to set a network password or change the existing password.

Note: • The default username is "admin", and the initial password is "000000".

2. Click Administrator Settings tab.

4. At the bottom of the window, click Apply button to save the settings.

4.3.3. Restore to Factory Settings

If you want to reset all parameter settings of the printer, you can restore to the factory settings
by long pressing "Cancel/Continue" button when the printer is powered off to power on it and

4-4

Wireless network
setup (applicable to

5

Wi-Fi models)

5.Wireless network setup (applicable to Wi-Fi models) ......................................................................5-2

5.1.Basic structure mode ................................................................................................................5-2

5.1.1.Wireless network setup tools .............................................................................................5-2

5.1.2.Wi-Fi Protected Setup (WPS) setup...................................................................................5-7

5.1.3.How to disable the Wi-Fi network connected .

5.2.Wi-Fi hotspot mode ...................................................................................................................5-8

5.2.1.Preliminary preparations ....................................................................................................5-8

5.2.2.Wi-Fi Hot Connection .........................................................................................................5-8

5.2.3. Wi-Fi Hotspot Configuration ..............................................................................................5-8

5.3.Wireless network setup FAQs ...................................................................................................5-8

....................................................................5-7

Chapter

5-1

5.Wireless network setup (applicable to Wi-Fi models)

Depending on model, the printer with Wi-Fi printing function supports the two types of
wireless network connection of both infrastructure connection mode and Soft-AP, while
there is usually only one connection between computer and printer at a time. If you
have problems during wireless network setup, please refer to Chapter 5.
Network Setup Frequently Asked Questions.

Basic structure mode: connecting to a
wireless device via router

1. Access point (wireless router)

2. Wireless network printer

3. Computer connecting to access point via
wireless network

4. Computer connecting to access point via
network cable

Soft-AP
The wireless computer is directly connected

to the wireless device.

Wireless

5.1.Basic structure mode

You can connect a computer to your printer via access point (wireless router) as the medium.
Access point (wireless router) connection is divided into wireless network setup and Wi-Fi
Protected Setup (WPS).

Important: Before wireless network installation, you must learn about the service set

network setup. If they cannot be determined, please consult your network administrator or
access point (wireless router) manufacturer.

5.1.1.Wireless network setup tools

If your computer has been installed with a driver and had been connected to wireless
network, but the wireless network was changed, you can set it again with wireless network
setup tools.

5.1.1.1.Preliminary preparations

1. Access point (wireless router).

2. A computer that has been connected to network.

3. A printer that has wireless network function.

5-2

5.1.1.2.Setup methods of wireless network setup tools

1. Take the wireless network setup tool in computer.

1) Windows system: Click the “Start menu” – “All programs” - “Thomson”- Product name –
“Wireless network setup tool”.

2) Mac system: click “Go” - “Applications” - “Thomson” - “Utilities” - “Wireless Network

Tool” on the computer Finder menu bar.

used for installation” in the following interface. Click “Next”.

2.1 The computer has been connected to wireless network.

1) The currently wireless network currently connected to computer is selected as wireless
network configuration tool by default. Complete configuration according to interface prompt.

5-3

Note: • The SSID you selected should be consistent with the SSID of access point

(wireless router) connected to your computer.

Note: • At present, the printer supports 3 types of safe modes: none, WEP and WPA/WPA2.

1) None: There is no encryption method used.

2) WEP: Send and receive data via security key by using WEP (Wired Equivalent
Privacy). WEP key is applicable to 64-digit and 128-digit encrypted network and
can contain numbers and letters at the same time.

3) WPA/WPA2: it is the pre-shared key (PSK) of Wi-Fi protected access which
connects wireless device and access point via TKIP or AES encryption (WPS­Personal). The working length of WPA/WPA2 is within the PSK of 8-63 characters.

• The display password is not ticked by default; if it is ticked, all passwords input
can be seen in clear text.

5-4

2.2 The computer is not connected to wireless network Input the SSID (case sensitive) and
password of access point (wireless router) in the interface below
according to interface prompt.

Note: • If you do not know the SSID of access point (wireless router), please click “Print

Wireless Network Information Page” to view the SSID of the needed access point
(wireless router).

•
please install the drive again. Please select “wireless network connection ” as

the installation method (please refer to Chapter 3.1.4 for Windows system
and Chapter 3.3.3 for Mac system).

3. Use WPS connection .

Select “No, I don’t have a USB cable” in the interface below and then click “Next”.

5-5

1) Use WPS method to perform steps below to start wireless network on printer. (Please refer
to Chapter 5.1.2 for detailed WPS configuration)

2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator

Note: • If the printer cannot be used normally after wireless network setup is finished,

please install the drive again. Please select “wireless network connection ” as
the installation method (please refer to Chapter 3.1.4 for Windows system
and Chapter 3.3.3 for Mac system).

5-6

5.1.2.Wi-Fi Protected Setup (WPS) setup

If the access point (wireless router) supports Wi-Fi Protected Setup (WPS), the Wi-Fi key on
the control panel of printer and WPS key on access point (wireless router) can be pressed
in order to connect the printer to wireless network.

5.1.2.1.Preliminary preparations

1. The access point (wireless router) supports Wi-Fi Protected Setup (WPS).

2. A printer that has wireless network function.

5.1.2.2.Wi-Fi Protected Setup (WPS) method

1. Turn on the power of printer and access point (wireless router).

2. Make sure the printer is in ready state.

Note:

control panel of printer.

3. Press the “Wi-Fi key” on the control panel of printer for more than 2s until the blue Wi-Fi
indicator of printer blinks, and then release pressing.

4. Press the WPS key on access point (wireless router) within 2min and then release it.

5. When the access point (wireless router) and printer start to connect, the blue Wi-Fi
indicator of printer starts to blink. The blue Wi-Fi indicator of printer will be normally on after
successful connection .

If the connection is not established after more than 2min, the printer will return to its ready
state, the Wi-Fi indicator will be off and Wi-Fi Protected Setup (WPS) connection will fail. If it
is needed to connect again, please repeat steps 3-4 above.

Note: After successful Wi-Fi Protected Setup (WPS) connection, please install a

driver if you want to print via wireless network. Please select “Wireless
network connection” as installation method (please refer to Chapter 3.1.4 for
Windows system and Chapter 3.3.3 for Mac system).

5.1.3.How to disable the Wi-Fi network connected

Please complete the wireless network connection in infrastructure mode according to above

you want to disconnect it, please press and hold this key for more than 2 seconds (the Wi-Fi
indicator will be off ).

5-7

5.2.Wi-Fi hotspot mode

You can establish a connection between a wireless network-enabled computer and a
wireless network-enabled printer without using an access point (wireless route).

5.2.1.Preliminary preparations

1.Printer with Wi-Fi hotspot function.

2.Computer with wireless network function.

5.3.Wireless network setup FAQs

1. The printer is not found.

2. SSID cannot be found when network is connected

please check the SSID of access point and try to connect again.

wireless network of printer again.

3. Connection failure

is correct.

is away from the printer or there is an obstacle between them.

up.

5-8

4. The following aspects should be inspected if the printer has problems while they are
used in network:

connected in the same network but they cannot be searched, the communication might be

off and then try to search the printer again.

• Inspect if the I address assignment of printer is correct. You can inspect IP address by
printing the network setup information page of printer out.

Note: • Please refer to the user guide or consult the manufacturer for information related

to access point (wireless router).

Thomson

Mobile Print

6

Chapter

6. Thomson Mobile Print ..........................................................................................................................2

6.1. What's Thomson Mobile Print........................................................................................................2

6.2. Download Thomson Mobile Print ..................................................................................................2

6.3. Supported Mobile Operating System ..........................................................................................2

6.4. How to use mobile devices for the mobile printing .....................................................................2

........................................................................................2

...................................................................................................

6-1

6. Thomson Mobile Print

6.1. What's Thomson Mobile Print

Thomson

Thomson

Thomson

6.2. Download Thomson Mobile Print

To download the Thomson Mobile Print application, please visit Thomson offcial
website www.mythomson.com

6.3. Supported Mobile Operating System

Android OS 4.4-7.0 applied.

6.4. How to use mobile devices for the mobile printing

6.4.1. Mobile Printing via Printer Hotspot

6.4.1.1. For Android Devices

Note:

1. Switch on the printer.

2. Turn on the Wi-Fi on your mobile device and connect to the Thomson printer Wi-Fi hotspot
(for example, it should read Thomson-AP-XXXXXX).

• Android Mobile Print of T h o m s o n uses T h o m s o n APP, supporting TXT,
PDF, office documents, pictures and Web.

If several Thomson Wi-Fi printers are avaiable at the same time, when choosing printer
hotspots, long press the “Cancel/Continue” button of the printer to print the information page,
check the “SSID” hot name in the last page “Wi-Fi Configuration Information Page”, and
connect the coresponding hot signal with cell phone.

6-2

3. Now you are ready to print, open the App and go to the home page.

4. Choose from any of the menu options to print. Select the file, click “ Print Preview” .

5. Select the Printer, number of copies and the paper size and click “ Print” and you are
done.

Note: • Mobile printing App installation (you have several options: QR code, Google Play

Store, Thomson website).

• Scan the QR code on the printer or browse www.mythomson.com
the Mobile Printing App directly from Google Play Store and install it to the mobile

device.

or download

6-3

6.4.2. QR code quick connection

Scan the QR code in print info. page of the printer with ”Thomson Print” Android APP to
connect mobile device with the printer quickly and wirelessly.

Note: • Parts of the models are not applicable to QR code quick connection. If you have

any more doubts, please consult Thomson Customer Services.

• The time and distance required for QR code scan vary from phone to phone.

6.4.2.1.Preliminary preparations

1. A printer that has wireless network function.

2. Mobile device of Android OS 4.4-7.0.

6.4.2.2.Method of QR code quick connection

1. Turn on the power supply of the printer and mobile device.

2. Verify that “Thomson Print” APP of the latest version has been downloaded and installed in
mobile device (Refer to Chapter 6.2 for how to download “Thomson Print” APP), and WiFi Hot
has been enabled in the printer. (Refer to Chapter 5.2.2 .)

3. Press and hold “Cancel/Continue” button in the printer to print info. page.

4. Click “Thomson Print” APP in Android mobile device, and select “Printer connection type” in
the following interface.

5. Enter “Printer connection type” interface, select “QR code quick connection”, and scan the

6. Mobile device will connect with the printer automatically after successfully scanning QR
code.

Note: • If QR code connection by scanning fails, it will exit after 2min.

Print

7

Chapter

7. Print ...................................................................................................................................................2

7.1. Print Function . .............................................................................................................................2

7.2. Opening Help Document ............................................................................................................3

7.3. Manual Duplex ............................................................................................................................4

7.4. Cancel Print Job .........................................................................................................................7

7-1

7. Print

7.1. Print Function

The print function can be achieved through the settings of various properties in the Printing
Preferences, and some of the functions are as follows.

Functions Diagram

Manual Duplex

1 2 1

Collate

321321

Reverse Print

N-in-1

Poster Print
(for Windows
system only)

Zoom Print

3

3

2

1 2

A

1

2

1

1

1 2

Custom Size

1

7-2

Note: • You can select the 2 x 2 Poster Print in N-in-1 to enable the poster printing function.

• You can open the Printing Preferences and click Help button to view the specific
function explanation. For information about how to open the help document, see

Section 7.2.

7.2. Opening Help Document

You can open the Printing Preferences and click Help button (for Windows system only). The
help document contains the user guide where you can find the information on print settings.

7-3

7.3. Manual Duplex

1. The printer driver supports manual duplex.

Note: •If the paper is thin, it may wrinkle.

• If the paper is curled, make it flat and put it back into the manual feeder tray or
automatic feeder tray.

• If the manual duplex function causes a paper jam, see Section 10.1 for handling it.

2. Ensure that certain amount of paper is loaded into the automatic feeder tray before printing.

Note: • For loading paper, see Section 2.2.

• For the type of media that can be printed with the automatic feeder tray, see

Chapter 2.1. It is recommended to use the standard paper.

• Some paper media are not suitable for the duplex printing. Trying the duplex
printing with it may damage the printer. When Paper Type is Thick or Transparency,

please do not try Duplex Printing. If 2 x 2 Poster Print is checked in the Printing
Preferences dialog box, Manual Duplex will not be supported.

• Paper will get jammed or cannot be fed in when the automatic feeder tray is
loaded with more than 150 sheets.

3. Printing steps are as follows (for Windows system only) :

a) Open the document to be printed from the application (such as Notepad), and select Print
from the File menu

7-4

b) Select Thomson printer

Click Preferences to set up for printing.

c) Check Manual Duplex in the Basic tab and click OK after completing the settings

7-5

d) Click Print.

Note: •

e) Send the print job after choosing Manual Duplex, then the following prompt window will

models.

It is recommended to raise the output tray to prevent
it. If you choose not to raise the output tray
remove the printed paper output from the printer

, we recommend that you immediately

.

the paper from sliding out of

7-6

After turning over the paper according to the prompt, press Continue button of the printer to

f)
go on printing the other side.

g) You can click Close button to close this prompt window, and it will not appear until the next
Manual Duplex job comes in.

7.4. Cancel Print Job

Press and hold the Cancel/Continue button on the control panel to cancel the job you want to
cancel during the printing process.

7-7

Control Panel

8

Chapter

8. Control Panel .....................................................................................................................................2

8.1. Control Panel Overview for TH-2500 Series ..............................................................................2

8.1.1. Functions of Buttons on the Control Panel .........................................................................2

8.1.2. Function of LED Indicators on the Control Panel .................................................................3

8-1

8. Control Panel

8.1. Control Panel Overview for TH-2500

The printer control panel layout includes 2 buttons and 2 multi-colored LED indicators as shown
below. The diagram on the left shows the control panel of the printer with USB+Wi-Fi interface,
while the one on the right displays the control panel of the printer with USB interface only:

5

Serial No. Name

1 Multi-colored LED1 indicator

2 Multi-colored LED2 indicator

3 Wi-Fi search button

4 Cancel/Continue button

5 Information button

8.1.1. Functions of Buttons on the Control Panel

8.1.1.1. Operation Function of Wi-Fi Search Button

If there is no Wi-Fi connection, short-press this button to launch Wi-Fi connection and search

If there is no Wi-Fi connection, press and hold this button to launch WPS connection,
and meanwhile press the WPS button on the wireless router within 2 minutes; stop WPS
connection if Wi-Fi connection cannot be established within 2 minutes.

If there is Wi-Fi connection while no Wi-Fi print job, press and hold this button to disconnect
Wi-Fi connection.

If there is Wi-Fi connection and Wi-Fi print job, wait until the job is completed and then press
and hold this button to disconnect the Wi-Fi connection.

During Wi-Fi connection or WPS searching, you can long press it to cancel the connection
or searching.

8.1.1.2. Operation Function of Cancel/Continue Button

If the printer is in sleep mode, press or press and hold this button can wake it up.

Press and hold this button during printing can cancel the current print job.

When the printer is in ready mode, press and hold this button can print the test page.

8.1.1.3. Operation Function of Information Button

When the printer is in ready mode, press and hold this button can print the test page.

8-2

8.1.2. Function of LED Indicators on the Control Panel

8.1.2.1. LED1 Status Indication

The meanings of the status indication of LED1 are as follows:

Serial

No.

1

2

3

4

5

6

Paper/Wi-Fi

Multi-colored

LED1 Status

Indication

Status Description

(For printers with USB+Wi-

Fi interface)

No Wi-Fi connection, no paper
error, sleep mode
LED1 off

Searching Wi-Fi, no indication of
paper error
LED1 with green light flashing slowly

Connecting Wi-Fi..., no indication of
paper error
LED1 with green light flashing quickly

Successful Wi-Fi connection, no paper
error
LED1 with green light staying on
Paper Jam Error
LED1 with red light staying on

Paper shortage in printing, or failed in
feeding

LED1 with red light flashing quickly

Status Description

(For printers with USB

interface)

No Wi-Fi connection, no paper
error, sleep mode

LED1 off

N/A

N/A

N/A

Paper Jam Error
LED1 with red light staying on

Paper shortage in printing, or
failed in feeding

LED1 with red light flashing
quickly

8-3

8.1.2.2. LED2 Status Indication

The meanings of the status indication of LED2 are as follows:

Data/

Serial

No.

1

2

Cartridge

Multi-colored

LED2 Status

Indication

(For printers with USB+ Wi-Fi interface and the ones with

Starting and warming up the printer, waking up and warming up the
printer, and warming up the printer by opening and closing its cover.

LED2 with green light flashing slowly

The printer is ready
LED2 with green light staying on

Status Description

USB interface only)

3

4

5

6

7

8

Sleep
LED2 with green light on and flashing slowly

Printing
Multi-colored LED2 with green light flashing quickly

Alarming for toner low
LED2 with orange light on and flashing quickly

Cartridge error (not installed, mismatch, expired)
LED2 with orange light staying on

Serious printer error (heating roller abnormalities, laser motor
abnormalities, communication error, opened cover, etc.)

LED2 with red light staying on

A job is cancelled via the panel
LED2 with light flashing quickly

8-4

8.1.2.3. Indication of LED1 and LED2 Combination Status

You can refer to the indicator combination list for information on the working status of the
printer. Some of the LED1 and LED2 combined indications are as follows:

Status

Serial

No.

1

2

Paper/Wi-Fi

(Multi-colored

LED1)

Data/Cartridge
(Multi-colored

LED2)

Status Description

Paper jam, the printer is ready
LED1 with red light staying on, LED2 off

Paper jam during printing
LED1 with red light staying on, multi-colored LED2

off

10

11

3

4

5

6

7

8

9

Paper jam, alarming for toner low
LED1 with red light staying on, LED2 off

Paper jam, cartridge error (not installed, mismatch,
expired)
LED1 with red light staying on, LED2 off

Paper jam, serious printer error (heating roller
abnormalities, laser motor abnormalities,
communication error, opened cover, etc.)

LED1 off, LED2 with red light staying on

Paper jam, a job is cancelled via the panel
LED1 off, LED2 with green light flashing quickly

Paper shortage in printing, or failed in feeding, only
showing paper errors

LED1 with red light flashing quickly, LED2 off

Paper shortage in printing, or failed in feeding,
alarming for toner low

LED1 with red light flashing quickly, LED2 off

Paper shortage in printing, or failed in feeding,
cartridge error (not installed, mismatch, expired)

LED1 of

Paper shortage in printing, or failed in feeding,
and meanwhile, serious printer error (heat
roller abnormalities, laser motor abnormalities,
communication error, opened cover, etc.)

LED1 off, LED2 with red light staying on

A job is being cancelled via the panel because of
paper shortage in printing or failure in feeding

LED1 with green light off, LED2 with green light
flashing quickly

f, LED2 with orange light staying on

8-5

Routine Maintenance

9

Chapter

9. Routine Maintenance.........................................................................................................................2

9.1. Cleaning the Printer .................................................................................................................... 2

9.2. Maintenance of Laser Toner Cartridge .......................................................................................4

9.2.1. Use and Maintenance of Laser Toner Cartridge ..................................................................4

9.2.2. Service Life of Laser

9.2.3. Replace Laser Toner Cartridge ............................................................................................ 5

Toner Cartridge

................................................................................... 4

9-1

9. Routine Maintenance

9.1. Cleaning the Printer

Note: • Please use mild detergents.

Please clean the printer in accordance with the following steps:

1.Turn of

2. Use a soft cloth to wipe the outside of the printer clean.

f the main power switch and unplug the power cord and USB cable.

TH-2500

TH-2500

TH-2600

TH-2600

9-2

3. Open the upper cover and take out the laser toner cartridge.

TH-2500

TH-2600

Note: • When removing the laser toner cartridge, put the cartridge in a protective bag or

wrap it with thick paper to avoid direct light damaging the photosensitive drum.

4. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe the shaded

TH-2500

TH-2600

9-3

9.2. Maintenance of Laser Toner Cartridge

9.2.1. Use and Maintenance of Laser Toner Cartridge

For better print quality, please use the original Thomson laser toner cartridge.

Note: when using the laser toner cartridge, please pay attention to the following:

• Unless used immediately, otherwise, do not remove the laser toner cartridge from
the package.

Do not attempt to refill the laser toner cartridge without authorization. Otherwise,
the resulting damage is not included in the printer warranty.

• Please store the laser toner cartridge under a cool and dry environment.

• Toner inside the laser toner cartridge is combustible. Please do not put the laser
toner cartridge near any source of ignition, so as to avoid causing a fire.

• When removing or disassembling the laser toner cartridge, please pay attention to
the toner leakage problem. In case of the toner leakage resulting in that the toner
contacts with your skin or splashes into your eyes and mouth, please immediately
wash with clear water, and consult a doctor immediately if you feel unwell.

• When placing the laser toner cartridge, please keep it away from the area
reachable by children.

9.2.2. Service Life of Laser Toner Cartridge

Service life of the laser toner cartridge depends on the amount of toner that print jobs require.

laser toner cartridge life has expired and needs to be replaced.

9-4

9.2.3. Replace Laser Toner Cartridge

Note: before replacing the laser toner cartridge, please pay attention to the following:

• The laser toner cartridge surface may contain toner. Please remove it carefully to
avoid spilling.

• Put the removed laser toner cartridge on a piece of paper to avoid the toner from
accidently spilling.

• After removing the protective cover, please immediately install the laser toner
cartridge into the printer, so as to avoid photosensitive drum damage caused by
exposing to too much direct sunlight or indoor light.

• While installing the laser toner cartridge, do not touch the surface of the
photosensitive drum so as not to scratch it.

Replacement steps are as follows:

1. Open the upper cover, and remove the empty laser toner cartridge along the guides.

TH-2500

2. Open the package of a new laser toner cartridge, hold the handle of the cartridge and
gently shake around 5-6 times, so as to make the toner evenly distributed inside the cartridge.

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TH-2600

TH-2600

9-5

3. Remove the protective cover
guides

, and put the laser toner cartridge into the printer along the

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Note: • Check whether there is any seal on it before installing the laser toner cartridge

into the printer; if there is any, please tear off the seal and then install the cartridge.

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TH-2600

4. Close the upper cover tightly

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9-6

Troubleshooting

10

Chapter

10. Troubleshooting . .............................................................................................................................2

10.1. Clearing Jammed Paper . .........................................................................................................2

10.1.1. Paper Jam in the Feed Port ...............................................................................................3

10.2. Common Troubleshooting . ........................................................................................................6

10.2.1. Common Trouble ...............................................................................................................6

10.2.2. Image Defects . ..................................................................................................................8

10-1

10. T

roubleshooting

Please read this section carefully. It can help you solve common trouble in the printing
process. If the problems appeared cannot be solved, please contact Thomson Aftersales
Service Center.

• The power cord is connected correctly and the printer is powered on.

• All of the protective parts are removed.

• The laser toner cartridge is correctly installed.

• The output bin is fully closed.

• The paper is correctly loaded into the tray.

• The interface cable is correctly connected between the printer and the computer.

• The correct printer driver is selected and installed properly.

10.1. Clearing Jammed Paper

Note: • Remove the jammed paper in accordance with the following steps, close the

upper cover and tidy the paper in the tray, then the printer will automatically
resume printing. If the printer cannot automatically start printing, please press the
button on the control panel.

• If the printer still does not start printing, please check whether all the jammed
paper inside the printer are cleared.

• If you cannot remove the jammed paper yourself, please contact your local
Thomson authorized repair center or send the printer to the nearest Thomson
authorized service center for repair.

10-2

If the output bin is open, please close it first.
Gently pull the jammed paper straight out.

TH-2500

TH-2600 (automatic feeder tray and

manual feeder tray)

If the paper does not move while being pulled, or there is no paper in this area, please
check the inside of the printer.

1. Open the upper cover.

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10-3

2. Open the upper fuser guide to decrease the pressure of compression spring.

TH-2500

3. Pull the jammed paper out of the fuser unit.

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If no jammed paper is found, please go to the next step.

4. Remove the laser toner cartridge along the guides

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10-4

5. Slowly pull the jammed paper out along the paper output orientation.

TH-2500

TH-2600

6. After removing the jammed paper, insert the laser toner cartridge into the printer along the
guides until you hear a click assuring you that the cartridge is fully inserted.

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TH-2600

7. Put the paper in the tray neatly, and do not carry out the next print until the indicator
resumes print-ready status.

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10-5

10.2. Common Troubleshooting

10.2.1. Common Trouble

Trouble Cause Solution

Printer Problems

The cable between the computer
and the printer is not connected
properly.

The printer
does not work

Problems in cartridge

The cartridge
chip can not
be recognized

Problems in Handling Paper

Paper feed
failure

Error in specifying the print port.

The printer does not recover from
an internal error, such as a paper
jam, paper empty, etc.

The cartridge chip is dirty.

The contact spring or copper pillar
of the cartridge chip is dirty.

The print media is loaded
incorrectly.
The print media is beyond the

The feed roller is dirty.

Disconnect and then reconnect the printer
cable.
Check the printer settings to ensure that
the print job is sent to the correct port.
If the computer has more than one port,
make sure that the printer is connected
to the correct port.
Make sure that the printer is in the
normal online status.

Please clean the surface of the
cartridge chip.
Please clean the contact spring or the
copper pillar.

Please correctly load the print media. If
you use special print media for printing,
please print with the manual feeder tray.
Please use the print media within the

Clean the feed roller.

Paper Jam There is too much paper in the tray.

The print media is beyond the

There is foreign matter in the feed
channel.
The feed roller is dirty.
Internal parts failure.

Print with
multipage fed
in

Excessive static electricity on the
print media.
The print media is damp and sticks
together.
Internal parts failure.

Remove excess paper from the tray. If
you print on special print media, please
use the manual feeder tray.
Make sure to use the paper that meets

print media, please use the manual
feeder tray.
Clean the feed channel.
Clean the feed roller.

Separate the print media to eliminate
some static electricity. It is suggested
that you use the recommended print
media.
Separate the print media or use better
and dry print media.

10-6

Trouble Cause Solution

Problems in Handling Paper

The vapor
comes out
around
the paper
discharge area

The heat generated during the
toner fusing causes the paper to
vapor (This happens even more
often when you use dampened
paper under low ambient
temperature)

Vapor is not an abnormality in this case,
but still you can use newly unpacked
paper to avoid generation of vapor. Also,
keep your paper from the damp. Power
off the printer and unplug the power
cord when there is a smell of burning.
Then consult Thomson support center. It

if you continue to use the printer under
this situation.

Note: • If the problem remains, please contact Thomson Customer Service.

10-7

10.2.2. Image Defects

Trouble Cause Solution

P

ABCD

abcde

12345

The printout is whitish
or light

P

Toner spots

• Toner is low.

• The print media does not meet

media is damp or too rough.

• The resolution in the print
program is set too low.

• The laser toner cartridge is
damaged.

• The laser toner cartridge is dirty
or leaks toner.

• The laser toner cartridge is
damaged.

• The print media that does not

the media is damp or too rough.

• The feed channel is dirty.

• The print media that does not

the media is damp or too rough.

• The feed channel is dirty.

• The internal part of the laser toner
cartridge is damaged.

• Please properly use the print

range.

• Setup the print resolution in the
program.

• Please use the print media

• Clean the feed channel.

• Please use the print media

• Clean the feed channel.

laser.

White spots

P

Toner comes off

Black vertical stripes

inside the printer is dirty.

• The print media that does not

the media is damp or too rough.

• The inside of the printer is dirty.

• The laser toner cartridge is
damaged.

• The internal part of the printer is
damaged.

• The laser toner cartridge is dirty.

• The internal part of the laser toner
cartridge is damaged.

inside the printer is dirty.

• The feed channel is dirty.

•

Please use the print media within

special print media,
with the manual feeder tray.

• Clean the inside of the printer.

laser at the back of the printer.

• Clean the feed channel at the
back of the printer.

please print

10-8

Trouble Cause Solution

Black background
(gray background)

Cyclical traces appear

• The print media that does not

the media is damp or too rough.

• The laser toner cartridge is dirty.

• The internal part of the laser toner
cartridge is damaged.

• The feed channel is dirty.

• The transfer voltage inside the
printer is abnormal.

• The laser toner cartridge is dirty.

• The internal part of the laser toner
cartridge is damaged.

• The fuser component is damaged.

• The print media is loaded
incorrectly.

• The feed channel of the printer is
dirty.

• Please use the print media

• Clean the feed channel inside
the printer.

• Clean the laser toner cartridge
or replace it with a new one.

• Please contact Thomson
Customer Service to repair and
replace the fuser component.

• Ensure correct loading of the
print media.

• Clean the feed channel inside
the printer.

Skewed pages

Wrinkled paper

The back of the
printout is dirty

• The print media is loaded
incorrectly.

• The print media does not meet

• The feed channel inside the
printer is dirty.

• The fuser component of the
printer is damaged.

• The laser toner cartridge is dirty.

• The transfer roller inside the
printer is dirty.

• The transfer voltage inside the
printer is abnormal.

• Ensure correct loading of the
print media.

• Please use the print media

printing.

• Clean the feed channel inside
the printer.

• Clean the laser toner cartridge
or replace it with a new one.

• Clean the internal transfer
components of the printer.

10-9

Trouble Cause Solution

Whole page dark

The toner does not
adhere to the paper

• The laser toner cartridge is
installed incorrectly.

• The internal part of the laser toner
cartridge is damaged.

• Abnormal charge inside the
printer; the laser toner cartridge is
not charged.

• The print media that does not

the media is damp or too rough.

• The inside of the printer is dirty.

• The laser toner cartridge is
damaged.

• The internal part of the printer is
damaged.

• The laser toner cartridge is
incorrectly installed.

• The laser toner cartridge might be
damaged.

• The internal part of the printer is
damaged.

• Ensure to install the cartridge
correctly.

•

Please use the print media within

special print media,
with the manual feeder tray.

• Clean the inside of the printer.

• Ensure to install the cartridge
correctly.

please print

Horizontal stripes

10-10

11.2.

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11

Chapter

. ......................................................................................................................2

.............................................................................................................2

. ......................................................................................................2

..........................................................................................................3

.............................................................................................................4

. ......................................................................................................4

..........................................................................................................5

11-1

11. Product Specification

11.1. TH-2500 Specification

Note: •

different functions. These values are based on the initial data. For more
information about the latest specification, please visit: www.mythomson.com

11.1.1. TH-2500 Specification Overview

Processor 600MHZ

Memory 64MB/128MB/258MB

Power Supply

Model:
TH-2500
TH-2600

Networked standby power
consumption

Communication interface Hi-Speed USB 2.0;

Operation
environment

Product Size (W*D*H) about 337mm*220mm*178mm

Weight (excluding the laser toner
cartridge)

Control Panel LED

Best print quality 10-32 °C

Humidity range for
operation

220V Model: AC 220-240V, 50/60Hz, 3.0A
100V Model: AC 100-127V, 50/60Hz, 6.0A
110V Model: AC 110-127V, 50/60Hz, 6.0A
(Note: For the power supply and voltage that is suitable
for this printer, please refer to the nameplate on the
back of the printer. Please strictly use the power supply

3.0W

＜

Wi-Fi 802.11b/g/n

20 to 80% RH

about 4.0kg (excluding the attached laser toner
cartridge)

11-2

f

Print Speed A4 20/22ppm

Letter 21/23ppm

First Page Print Time 7.8s

Print Language GDI

Maximum print size Legal (216mm*355.6mm)

Paper Input
Capacity

Paper Output
Capacity

Print Media Media Type

Standard Tray 150 pieces (80g/m²)

Print-side down 100 pieces (80g/m²)

Media size A4, A5, JIS B5, IS0 B5, A6, Letter, Legal, Executive,

Media weight 60~163g/m²

paper, label paper, envelope

Env, DL Env, C5 Env, C6 Env, No.10 Env, ZL, Big 16K,
Big 32K, 16K, 32K, B6, Yougata4, Postcard, Younaga3,
Nagagata3, Yougata2.

11-3

11.2. TH-2500 Specification

Note:

different functions. These values are based on the initial data. For more
information about the latest specification, please visit: www.mythomson.com

11.2.1. TH-2500 Specification Overview

Processor 600MHz

Memory 64MB/128MB

Power Supply 220V Model: AC 220-240V, 50/60Hz, 3.0A

100V Model: AC 100-127V, 50/60Hz, 6.0A
110V Model: AC 110-127V, 50/60Hz, 6.0A
(Note: For the power supply and voltage that is suitable
for this printer, please refer to the nameplate on the
back of the printer. Please strictly use the power supply

Communication interface Hi-Speed USB 2.0;

Wi-Fi 802.11b/g/n
100Base-Tx Ethernet;

Operation
environment

Product Size (W*D*H) 380*261*236mm

Weight (excluding the laser toner
cartridge)

Control Panel LED

Best print quality 10-32 °C

Humidity range for
operation

20%-80% RH

about 5.3kg (excluding the attached laser toner
cartridge)

11-4

f

Print Speed A4 24ppm

Letter 25ppm

First Page Print Time < 8.5s

Print Language GDI

Maximum print size Legal (216mm*355.6mm)

Paper Input
Capacity

Paper Output
Capacity

Print Media Media Type

Standard Tray 150 pieces (80g/m²)

Multipurpose
Tray

Print-side down 100 pieces (80g/m²)

Media size A4, A5, JIS B5, IS0 B5, A6, Letter, Legal, Executive,

Media weight 60~163g/m²

1 piece (60~163g/m²)

paper, label paper, envelope

Env, DL Env, C5 Env, C6 Env, No.10 Env, ZL, Big 16K,
Big 32K, 16K, 32K, B6, Yougata4, Postcard, Younaga3,
Nagagata3, Yougata2.

11-5

User Guide

TH-2500 - Laser Printer with

wireless connectivity

MONOCHROME