THOMSON TG797n, TG797n v2 Setup And User Manual
Setup and User Guide
THOMSON TG797n v2
Wireless-n Multi-Service VoIP ADSL2+ Gateway with DECT
THOMSON TG797n v2
Setup and User Guide
Copyright
Copyright ©1999-2011 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
THOMSON Telecom Belgium NV
Prins Boudewijnlaan, 47
2650 Edegem
Belgium
http://www.technicolor.com
Trademarks
The following trademarks may be used in this document:
DECT™ is a trademark of ETSI.
Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Ethernet™ is a trademark of Xerox Corporation.
Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. Wi-Fi CERTIFIED, Wi-Fi ZONE, Wi-Fi
Protected Access, Wi-Fi Multimedia, Wi-Fi Protected Setup, WPA, WPA2 and their respective logos are trademarks of the
Wi-Fi Alliance®.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living
Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.
Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-
porated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and service marks are the property of their respective owners, where marked or not.
Document Information
Status: v1.0 (March 2011)
Reference: DMS-CTC-20101208-0018
Short Title: Setup and User Guide TG797n v2 R8.4.x
DMS-CTC-20101208-0018 v1.0
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Contents
About this Setup and User Guide ............................................. 1
1 Getting Started............................................................................ 3
1.1 Features At A Glance ...................................................................................... 4
1.2 Components .................................................................................................... 5
1.2.1 Power....................................................................................................................................................... 6
1.2.2 Local Network Connection..................................................................................................................... 7
1.2.3 Broadband Connection ..........................................................................................................................8
1.2.4 Voice Connection.................................................................................................................................... 9
1.2.5 Buttons .................................................................................................................................................. 10
1.2.6 Status LEDs ...........................................................................................................................................11
1.3 Mounting The Optional DECT Cradle ............................................................ 14
1.4 Preparing for the Installation........................................................................ 16
2 Guided Installation .................................................................... 17
3 Manual Installation.................................................................... 21
3.1 Connecting the Thomson Gateway to your Service Provider’s Network...... 22
3.2 Powering on the Thomson Gateway ............................................................. 25
3.3 Connecting Your Network Devices to the Thomson Gateway...................... 26
3.3.1 Setting up a Wireless Connection.......................................................................................................27
3.3.2 Setting up a Wired Connection ...........................................................................................................28
3.4 Configure the Thomson Gateway ................................................................. 29
4 Configuration Tools................................................................... 31
4.1 Thomson Gateway GUI ................................................................................. 32
4.1.1 Access.................................................................................................................................................... 33
4.1.2 Components.......................................................................................................................................... 34
4.1.3 Protecting Access to the Thomson Gateway ..................................................................................... 36
4.2 Backing Up/Restoring your Configuration .................................................... 37
4.3 Access From the Internet.............................................................................. 38
5 The Thomson Gateway Wireless Access Point ...................... 39
5.1 Connecting Your Wireless Client via WPS .................................................... 40
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5.2 Connecting Your Wireless Client without WPS ............................................ 42
5.3 Securing Your Wireless Connection.............................................................. 43
6 Telephony................................................................................... 45
6.1 Setting Up Your Telephone Network ............................................................ 46
6.1.1 Connecting a DECT Phone to Your Thomson Gateway .................................................................... 47
6.1.2 Connection to the Traditional Telephone Network............................................................................48
6.1.3 Configuring the Thomson Gateway VoIP Service .............................................................................49
6.2 Address Book ................................................................................................ 51
6.3 Telephony Services ....................................................................................... 53
6.3.1 Activating a Telephony Service on your Thomson Gateway ........................................................... 54
6.3.2 Common Telephony Services .............................................................................................................55
6.4 Viewing Call Logs ......................................................................................... 58
7 Saving Energy with Your Thomson Gateway ........................ 61
7.1 Code of Conduct v3 ...................................................................................... 62
7.2 ECO Manager ................................................................................................ 63
7.3 Manually Switching Off Services to Reduce Power...................................... 64
8 Sharing Content on your Thomson Gateway......................... 65
8.1 The Network File Server ............................................................................... 67
8.2 The UPnP AV Media Server........................................................................... 70
8.2.1 Configuring the UPnP AV Media Server.............................................................................................71
8.2.2 Using the UPnP AV Media Server.......................................................................................................72
8.3 The FTP Server .............................................................................................. 74
8.4 Managing your Shared Content .................................................................... 76
8.5 Safely Removing your USB Storage Device .................................................. 78
9 Thomson Gateway Network Services..................................... 79
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9.1 UPnP ............................................................................................................. 80
9.1.1 Accessing Your Thomson Gateway via UPnP ...................................................................................81
9.1.2 Managing your Internet connection via UPnP ...................................................................................82
9.1.3 Configuring UPnP on the Thomson Gateway....................................................................................84
9.1.4 Installing UPnP on Windows XP .........................................................................................................85
9.2 Assigning a service (HTTP, FTP,...) to a Computer........................................ 87
9.3 Dynamic DNS ................................................................................................ 89
10 Internet Security........................................................................ 91
10.1 Parental Control............................................................................................ 92
10.1.1 Configuring Content-based Filtering .................................................................................................. 94
10.1.2 Adding Rules for Address-Based Filtering .........................................................................................95
10.2 Firewall.......................................................................................................... 97
11 Support....................................................................................... 99
11.1 Setup Troubleshooting................................................................................ 100
11.2 General Thomson Gateway Troubleshooting.............................................. 101
11.3 Wired Connection Troubleshooting ............................................................ 102
11.4 Wireless Connection Troubleshooting ........................................................ 103
11.5 Voice over IP Troubleshooting.................................................................... 104
11.6 Reset to Factory Defaults ........................................................................... 105
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Contents
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About this Setup and User Guide
About this Setup and User Guide
Used Symbols
A note provides additional information about a topic.
A caution
warns you about potential problems or specific precautions that need to be taken.
Terminology
Generally, the THOMSON TG797n v2 will be referred to as Thomson Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
Sample text indicates a hyperlink to a Web site.
Example: For more infor
mation, visit us at www.technicolor.com.
Sample text indicates an internal cross-reference.
Example: If you want to know more about guide, see “1 Introduction” on page 7”.
Sample text indicates an important content-related word.
Example: To enter the network, you mu
st authenticate yourself.
Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file
names, paths and folders).
Example: On the File menu, click Op
en to open a file.
Documentation and software updates
THOMSON continuously develops new solutions, but is also committed to improving its existing products.
For more information on THOMSON's latest technolog
ical innovations, documents and software releases,
visit us at www.technicolor.com.
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About this Setup and
User Guide
DMS-CTC-20101208-0018 v1.0
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Getting Started
1 Getting Started
Introduction
This chapter gives you a brief overview of the main features and components of the Thomson Gateway. After
this chapter we will start with the installation.
Do not connect any cables to the Thomson Gateway until instructed to do so.
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Getting Started
1.1 Features At A Glance
Introduction
This section provides a brief overview of the main features of your Thomson Gateway.
Internet connection features
Broadband Internet access via the integrated DSL modem.
The first chapters describe how to connect your Thomson Gateway to the Internet.
Internet Security for your entire network.
For more information, see “10 Internet Security” on page 91.
Useful network tools like UPnP, Dynamic DNS and many more.
For more information, see “9 Thomson Gateway Network Services” on page 79.
Local networking features
Wired access for your local network devices via the Ethernet interface.
For more information, see “3.3.2 Setting up a Wired Connection” on page 28.
Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “5 The Thomson Gateway Wireless Access Point” on page 39.
An Integrated Media Server allowing you to share your media with media players and other network
devices. For more information, see “8 Sharing Content on your Thomson Gateway” on page 65.
Telephony features
The Thomson Gateway offers Voice over IP (VoIP) connectivity for traditional phones, DECT phones and IP
phones.
For more information see “6 Telephony” on page 45
ECO label
THOMSON’s ECO label guarantees you that the Thomson Gateway is able to reduce its power consumption
to an absolute minimum. For more information, see “7 Saving Energy with Your Thomson Gateway” on
page 61.
Thomson Gateway configuration tools
The Thomson Gateway Setup CD allows you to configure your Thomson Gateway and helps you to
connect your computers to the Thomson Gateway.
The Thomson Gateway GUI allows you to configure your Thomson Gateway via your web browser.
For more information, see “4.1 Thomson Gateway GUI” on page 32.
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Getting Started
1.2 Components
Overview
This section provides an overview of the different components of the Thomson Gateway:
Topic Page
1.2.1 Power 6
1.2.2 Local Network Connection 7
1.2.3 Broadband Connection 8
1.2.4 Voice Connection 9
1.2.5 Buttons 10
1.2.6 Status LEDs 11
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Getting Started
1.2.1 Power
Overview
Power inlet
The power inlet () allows you to connect the power supply.
Power switch
The power switch () allows you to power on/off your Thomson Gateway.
Only use the power supply delivered with your Thomson Gateway.
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Getting Started
1.2.2 Local Network Connection
Overview
Wireless Access Point
The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless
clients.
For more information, see “5 The Thomson Gateway Wireless Access Point” on page 39.
Ethernet switch
The Ethernet switch () allows you to connect an Ethernet device (for example, a computer) to your local
network. For more information, see “3.3.2 Setting up a Wired Connection” on page 28.
A LED may be provided per Ethernet port to indicate link integrity (or activity).
USB Port
The USB port () can be used to:
Connect a USB mass storage device to share your content (for example, music, movies,...):
On your local network via the Network File server or the UPnP AV Media Server.
On Internet via FTP.
For more information, see “8 Sharing Content on your Thomson Gateway” on page 65.
LED Status Description
Solid on Device connected.
Blinking Device connected and sending/receiving data.
Off No device connected.
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Getting Started
1.2.3 Broadband Connection
Overview
DSL port
This port can be used to connect your Thomson Gateway to your service provider’s DSL network.
DSL
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Getting Started
1.2.4 Voice Connection
Overview
DECT base station
The integrated DECT base station allows you to connect your DECT phones to the Thomson Gateway. This
way you will be able to make phone calls over the Internet and save on communication costs, especially for
long-distance calls.
Phone Port
The Phone ( ) port allows you to connect a traditional phone to your Thomson Gateway. This way you will
be able to make phone calls over the Internet and save on communication costs, especially for long-distance
calls.
For more information, see “6.1 Setting Up Your Telephone Network” on page 46.
PSTN Port (optional)
The PSTN port allows you to connect the Thomson Gateway to the traditional telephone network, i.e. the
Public Switched Telephone Network (PSTN). When the VoIP connection is not available, the Thomson
Gateway will automatically switch from VoIP to the traditional telephone network.
For more information, see “6.1.2 Connection to the Traditional Telephone Network” on page 48.
If your Thomson Gateway does not have a PSTN port, this means that:
Your Thomson Gateways has an integrated filter
The Thomson Gateway separates the phone signal from the signal coming from the DSL port.
Your Thomson Gateway has an integrated filter if the product name printed on the label of your
Thomson Gateway ends with “wIF” (with Integrated Filter). If this suffix is not present, then
your Thomson Gateway does not have an integrated filter.
- or -
Your Thomson Gateway is VoIP-only
All calls passing through the Thomson Gateway will be done via VoIP.
Be aware that, if you are not connected to the traditional telephone network, emergency calls will not
be possible when your Internet connection is down or your Thomson Gateway is powered off.
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Getting Started
1.2.5 Buttons
Overview
DECT Pairing/Paging button
If you press the DECT pairing/paging button:
Between 1 and 5 seconds, the Thomson Gateway pages all connected DECT phones.
Longer than 5 seconds, switches to registration mode to allow you to connect your DECT phone(s) to the
integrated DECT base station of the Thomson Gateway.
For more information, see “6.1.1 Connecting a DECT Phone to Your Thomson Gateway” on page 47.
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy way, without
the need to enter any of your wireless settings manually.
For more information, see “5.1 Connecting Your Wireless Client via WPS” on page 40.
Reset button
The Reset button allows you to reset your Thomson Gateway to factory defaults.
For more information, see “11.6 Reset to Factory Defaults” on page 105.
Reset
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Getting Started
1.2.6 Status LEDs
Introduction
On the front panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of
the device.
Power LED
Ethernet LED
Colour State Description
Green Solid on Power on, normal operation
Blinking Bootloader active (during upgrade)
Red Solid on Power on, self-test failed, indicating device malfunction
Orange Solid on Bootloader selftest
Blinking Bootloader active (during upgrade)
Off The Thomson Gateway is powered off.
Colour State Description
Green Solid on Network device connected to the Ethernet switch.
Blinking Network device connected to the Ethernet switch and
sending/receiving data.
Off No Ethernet connection on your local network
Upgrade
Power
Ethernet
USB
Wireless
Voic e
Broadband
Internet
DECT
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Getting Started
Wireless LED
Broadband LED
Internet LED
Phone LED
Colour State Description
Green Solid on No wireless activity, WPA(2) encryption
Blinking Wireless activity, WPA(2) encryption
Orange Solid on No wireless activity, WEP encryption
Blinking Wireless activity, WEP encryption
Red Solid on No wireless activity, no security
Blinking Wireless activity, no security
Red/green Toggling Wireless client registration phase
Off Wireless access point disabled
Colour State Description
Green Solid on DSL line synchronised
Blinking Trying to detect carrier signal or pending DSL line
synchronisation
Off Thomson Gateway powered off.
Colour State Description
Green Solid on Connected to the Internet, no activity
Blinking Connected to the Internet, sending/receiving data
Red Solid on Failed to setup the Internet connection
Off No Internet connection
Colour State Description
Green Solid on Registered at your VoIP provider, no activity.
Blinking Registered at your VoIP provider, activity.
Off Not registered to your VoIP provider.
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Getting Started
DECT LED
Colour State Description
Green Solid on DECT service up
Blinking DECT activity or registering DECT clients
Off DECT service down
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Getting Started
1.3 Mounting The Optional DECT Cradle
Introduction
Your box may contain a DECT cradle. This DECT cradle allows you to seamlessly integrate your DECT phone
into your Thomson Gateway.
Mounting the docking station on the Thomson Gateway
Proceed as follows:
1 On the bottom of you device, remove the overlay covering the DECT slot.
2 Insert the DECT cradle in the DECT slot.
3 The DECT cradle is now ready for use. You can now recharge the batteries of your DECT phone by placing
it in the cradle.
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Getting Started
Can I start making phone calls now?
No, first you have to complete the installation of your Thomson Gateway and then your have to register your
DECT phone. For more information about registering DECT phones, see “6.1.1 Connecting a DECT Phone to
Your Thomson Gateway” on page 47.
How to remove the DECT cradle
To remove the cradle from the Thomson Gateway:
1 Turn the Thomson Gateway upside-down.
2 Support the DECT cradle with your hand and press the release button.
3 Keep the release button down while removing the DECT cradle.
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Getting Started
1.4 Preparing for the Installation
DSL service requirements
Make sure that:
Your service provider activated the DSL service on your telephone line by your service provider.
You have the installation information (for example, user name, password, service profile,...) provided by
your service provider at hand.
Local connection requirements
Wireless connection
If you want to connect your computer using a wireless connection, your computer must be equipped with a
WiFi-certified wireless client adapter.
Wired connection
If you want to connect a computer using a wired connection, your computer must be equipped with an
Ethernet Network Interface Card (NIC).
Start with the installation
You are now ready to start with the installation of your Thomson Gateway.
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Guided Installation
2 Guided Installation
Introduction
In the guided installation, the Setup wizard on the Setup CD will assist you with the installation of your
Thomson Gateway.
If you do not want to use the Setup CD or if the Setup CD is not included in your package, follow the
installation procedure described in “3 Manual Installation” on page 21.
Requirements
To use the guided installation you must comply with the following requirements:
Your computer must run one of the following operating systems:
Microsoft Windows 7 and higher
Microsoft Windows 7 x64 and higher
Microsoft Windows Vista and higher
Microsoft Windows XP Service Pack 2 (SP2) and higher
Mac OS X 10.6 (Snow Leopard)
Mac OS X 10.5 (Leopard)
Mac OS X 10.4 (Tiger)
You must have administrative rights on your computer.
If you do not comply with these requirements, use the “3 Manual Installation” on page 21.
Running the Setup wizard
To start the Setup wizard:
1 Insert the Setup CD into your computer's CD- or DVD drive.
2 If your computer runs:
Microsoft Windows: The Setup CD starts automatically.
If the Setup CD does not autostart, see “ The Setup CD does not start automatically” on page 100.
Mac OS X: Double-click Menu in the window with the content of the Setup CD.
3 Select the language of your choice and click OK.
4 The Setup wizard will now guide you through the installation of your Thomson Gateway.
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Guided Installation
5 At the end of the installation, the following screen appears:
Select Go to the Thomson Gateway web interface if you want to go to the Thomson Gateway GUI after
closing the wizard. On the Thomson Gateway GUI, you can configure all services of your Thomson
Gateway.
6 Click Finish.
7 The CD menu appears.
CD Menu
On the CD Menu, you can click:
Initial Setup to connect your computer to the Thomson Gateway and configure your local network.
Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway.
Setup my computer to connect your computer to the Thomson Gateway network.
Documentation to view a list of the documentation that is available for your Thomson Gateway.
If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be
reconfigured from scratch. All your current settings will be lost. If you only want to make small
changes to your configuration (for example, changing the security), we recommended you to
do this via the Thomson Gateway GUI. For more information, see “4.1 Thomson Gateway GUI”
on page 32.
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Guided Installation
Visit technicolor.com to visit the online support sections.
In case of problems
If you encounter problems during this installation please refer to “11.1 Setup Troubleshooting” on page 100.
Backup your configuration
Once you successfully installed your Thomson Gateway, it is recommend to backup your configuration. This
will allows you to return to this configuration when needed (for example, after misconfiguration).
For more information, see “4.2 Backing Up/Restoring your Configuration” on page 37
Actual available items depend on the Setup CD delivered with your Thomson Gateway.
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Guided Installation
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Manual Installation
3 Manual Installation
Installation
This chapter will help you to manually install your Thomson Gateway.
Setting up your network
Proceed as follows:
1 Connect your Thomson Gateway to your service provider’s network.
For more information, see “3.1 Connecting the Thomson Gateway to your Service Provider’s Network”
on page 22.
2 Power on the Thomson Gateway.
For more information, see “3.2 Powering on the Thomson Gateway” on page 25.
3 Connect your computer to the Thomson Gateway.
For more information, see “3.3 Connecting Your Network Devices to the Thomson Gateway” on page 26.
4 Configure your Thomson Gateway.
For more information, see “3.4 Configure the Thomson Gateway” on page 29.
5 Connect your (DECT) phones
For more information, see “6 Telephony” on page 45.
6 Share your content or media on your local network, continue with “8 Sharing Content on your Thomson
Gateway” on page 65.
7 Once you successfully installed your Thomson Gateway, it is recommend to backup your configuration.
This will allows you to return to this configuration when needed (for example, after misconfiguration).
For more information, see “4.2 Backing Up/Restoring your Configuration” on page 37
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Manual Installation
3.1 Connecting the Thomson Gateway to your Service Provider’s
Network
Introduction
This section helps you to connect the Thomson Gateway to your service provider’s network.
Signal arriving at your home
The Line signal that arrives at your home consists the following components:
A Phone signal carrying the traffic for telephony.
A DSL signal carrying the Internet traffic.
DSL Gateways have a built-in solution to remove the Phone component. No additional devices are needed,
you can connect them directly to the Line.
Telephones do not have this capability, so here you have to use a filter or splitter to remove the DSL signal.
How does a filter/splitter look like
A splitter/filter is a box that typically has the following connectors:
A Line input
This connector must be connected to the input signal that needs to be filtered.
A Phone/PSTN output
This connector offers filtered output signal. It only contains the Voice component and can only be used
for connecting phones.
A Modem/DSL output (optional)
This connector offers unfiltered output. It contains both the Phone and DSL signal and can be used to
connect your Thomson Gateway.
Connecting the cables
The procedure to be followed depends on the fact if this filter has been integrated into your Thomson
Gateway or not.
Check the label of your Thomson Gateway. If the product name contains:
This Phone signal is only used for communication over the traditional telephone network
(PSTN). Voice over IP communication will be carried by the DSL signal.
DSL + Voice
Voice
DSL + Voice
Service
Provider
Filter/Splitter
LINE
PHONE
MODEM
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