Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
2.1.2WPS Button LED ................................................................................................................................... 13
8.3Voice over IP Troubleshooting ...................................................................... 62
8.4Reset to Factory Defaults ............................................................................. 63
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About this Setup and User Guide
About this Setup and User Guide
Used Symbols
A note provides additional information about a topic.
A caution warns you about potential problems or specific precautions that need to be taken.
Terminology
Generally, the THOMSON TG712 will be referred to as Thomson Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
Sample text indicates a hyperlink to a Web site.
Example: For more information, visit us at www.thomson-broadband.com
Sample text indicates an internal cross-reference.
Example: If you want to know more about guide, see “1 Introduction” on page 7”.
Sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file
names, paths and folders).
Example: On the File menu, click Open to open a file.
.
Documentation and software updates
Thomson continuously develops new solutions, but is also committed to improving its existing products.
For more information on Thomson's latest technological innovations, documents and software releases, visit
us at http://www.thomson-broadband.com
.
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About this Setup and
User Guide
2
E-DOC-CTC-20080527-0004 v2.0
1 Installation
1Installation
Introduction
In a few minutes you will be able to access the Internet using your Thomson Gateway.
This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your
computer(s) to the Internet.
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1 Installation
1.1Preliminary Steps
DSL service
The DSL service must be up and running on your telephone line.
If both conventional telephone and DSL service are simultaneously available from the same copper pair, you
will need a central splitter or distributed filters for decoupling DSL and telephone signals.
Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/
filters that have been designed to be installed by unqualified personnel. For further assistance,
contact your Internet Service Provider.
Computer requirements
To connect a computer via Ethernet, make sure the computer is equipped with an Ethernet Network
Interface Card (NIC).
For wireless networking, you will need a WiFi-certified wireless client adapter for each computer you
want to connect wirelessly.
Internet connection details
You may need the following connection details from your Internet Service Provider (ISP):
Your ISP’s method for connecting to the Internet (for example PPPoE)
The VPI/VCI (for example 8/35)
Your user name and password to connect to the Internet for PPP connections
Your IP settings in case of static configurations
Optionally your ISP may indicate the Service Profile to use during Setup.
You may have received this information when you subscribed at your Internet Service Provider. You may be
prompted for this information at a given step in the installation procedure.
Voice over IP (VoIP) connection details
If you want to be able to make phone calls over the Internet, you will need following details for your VoIP
connection:
A user account at your VoIP Service Provider
The server settings of your VoIP Service
These settings may be provided by your Internet Service Provider.
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1.2Installing your Thomson Gateway
Installation methods
There two ways to set up your Thomson Gateway:
Guided Installation
Manual Installation
Guided Installation
How it works
The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson
Gateway. This is the recommended way to install your Thomson Gateway.
Requirements
Your computer must run one of the following operating systems:
Microsoft Windows Vista (SP1) or higher
Microsoft Windows Vista x64 (SP1) or higher
Microsoft Windows XP SP2 or higher
Microsoft Windows XP x64 SP 1 or higher
Microsoft Windows 2000 SP4
Mac OS X 10.4 (Tiger)
Mac OS X 10.5 (Leopard)
You must have administrative rights on your computer
Getting started
Proceed with “1.2.1 Guided Installation” on page 6.
Manual Installation
How it works
The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is
done, you can configure your Thomson Gateway using your web browser.
Requirements
Javascript must be enabled on your web browser.
Getting started
Proceed with “1.2.2 Manual Installation” on page 8.
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1 Installation
1.2.1Guided Installation
Connecting devices: wait!
Do not plug in any cables or connect any devices until you are prompted to do so by the wizard.
In case of problems
If you encounter problems during this installation please refer to “8.1 Setup wizard Troubleshooting” on
page 58.
Starting the wizard
To start the wizard:
1Insert the Setup CD into your computer's CD- or DVD-ROM drive.
2If your computer runs:
Microsoft Windows: The CD should autostart.
Mac OS X: Double-click Menu in the window with the content of the CD.
3Select the language of your choice and click OK.
4The Setup wizard will now guide you through the installation.
5At the end of the installation, following screen appears:
6Select the Go to the Thomson Gateway Web Interface
Interface after closing the wizard. On the Thomson Gateway Web Interface, you can further configure
your Thomson Gateway.
7Click Finish.
8The CD menu appears.
6
if you want to go to the Thomson Gateway Web
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CD menu
1 Installation
On the CD Menu, click:
Initial Setup to connect your computer to the Thomson Gateway and configure it.
Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway.
Setup my computer to connect your computer to the Thomson Gateway network.
View Documentation to view the documentation that is available for your Thomson Gateway. This list
will be automatically updated if you are connected to the Internet.
Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com.
Actual available items may depend on the Setup CD delivered with your Thomson Gateway.
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1 Installation
1.2.2Manual Installation
Procedure
Proceed as follows:
1Connect the cables
2Configure the Thomson Gateway
Connect the cables
Proceed as follows:
1Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your
Network” on page 19.
2Connect the Thomson Gateway to the DSL line.
3Connect the power supply.
4Turn on the Thomson Gateway.
Configure the Thomson Gateway
1Open your web browser.
2The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.
If this window does not appear browse to http://dsldevice.lan
Gateway (by default: 192.168.1.254
3Click Setup my Thomson Gateway.
4The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson
Gateway. Click Next and follow the instructions.
) and click Thomson Gateway on the menu on the left-hand side.
or to the IP address of your Thomson
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2Thomson Gateway Basics
In this chapter
Thomson Gateway LED Behaviour10
Thomson Gateway Web Interface15
Backing Up/Restoring your Configuration18
2 Thomson Gateway Basics
Topi cPage
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2 Thomson Gateway
Basics
2.1Thomson Gateway LED Behaviour
Content
This chapter describes the behaviour of:
Status LEDs
WPS Button LED
Ethernet LEDs
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2.1.1Status LEDs
Introduction
On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the
device during normal operation.
Power LED
ColourStateDescription
GreenSolid onPower on, normal operation
RedSolid onPower on, self-test failed, indicating device malfunction