T-Home Comfort Pro P 300, Comfort Pro P 500 IP, Comfort Pro P 100, Comfort Pro P 500, Comfort Pro P 300 IP User Manual

System Telephones Comfort Pro P 100/300/500, Comfort Pro P 300 IP/500 IP

User Manual

Comfort Pro P 100/300/500 System Telephones 9

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

■ Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

■ Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

■ Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

■ Attaching the Pedestals and Adjusting the Inclination . . . . . . . . . . . . . . . . . . . . . . . 13

■ Wall Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

■ Dial Keypad with ABC Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

■ Trunk Key (Call Key 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

■ Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

■ Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

■ ABC Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

■ MenuCard Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

■ C-Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

■ Info Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

■ Hands-Free/Open-Listening Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

■ Muting Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Disconnect Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Enquiry Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Plus/Minus Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ ESC Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

■ Arrow Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

■ OK Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

■ The Locking of Your Telephone Interface by the System Administrator . . . . . . . . 24

■ Labelling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Display and MenuCards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

■ Changing the Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

■ Info Line(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

■ Key Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

■ MenuCard Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

■ Invoking MenuCards and Selecting Items from the List. . . . . . . . . . . . . . . . . . . . . . 28

■ Setting Windows and their Characteristics, Toggling . . . . . . . . . . . . . . . . . . . . . . . . 30

■ Entering/Deleting Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

■ Deleting Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

■ Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

■ Automatic Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Key Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

■ Operating the Key Extension Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

■ Choosing a Key Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

■ Labelling a Key on the Key Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Tele pho ni ng 41

In a hurry?: A Brief Explanation of Important Functions. . . . . . . . . . . . . . . . . . . . . . . . . . 41

■ Talking on the Phone: Via the Call Key or the Handset. . . . . . . . . . . . . . . . . . . . . . . 41

■ Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

■ Redialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

■ Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

■ Who Called? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

■ Querying/Toggling, Transferring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

■ Audio: Muting, Open-Listening, Adjusting Telephone Volume . . . . . . . . . . . . . . . . 48

General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ Signalling on the Call Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

■ Calls in the Call Waiting Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

■ Block Dialling/Automatic Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

■ Muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

■ Call-charge Display, Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

■ Adjusting the Volume with the Plus/Minus Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

■ Redialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

■ Hands-free Mode, Open-listening Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

■ Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

■ Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

■ DTMF Postdial/VF Signalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

■ Keypad Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

■ Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

■ Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

■ MenuCards Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

■ MenuCard “Selection” in the Idle State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Making External/Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

■ Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

■ Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

■ Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

■ Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

■ Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

■ Busy Display for Bundles and Routes on the System Telephone. . . . . . . . . . . . . . 64

■ Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

■ MenuCard “Conversation”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

■ MenuCard “Busy” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

■ By Lifting the Handset or Pressing a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

■ Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

■ Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

■ MenuCard “Call Waiting” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

■ MenuCard “Call” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

■ Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

■ Enquiry/Toggling by means of the R-Key or Another Call Key . . . . . . . . . . . . . . . . 73

■ Transferring an Internal/External Call to an Internal Subscriber. . . . . . . . . . . . . . . 73

■ Transferring an External Call to an External Subscriber. . . . . . . . . . . . . . . . . . . . . . 74

■ MenuCard “Subscr (Subscriber) on hold” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

■ Internal/External Three-Party Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

■ MenuCard “Conference” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Special Calls/Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

■ Accepting an Appointment Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

■ Baby Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

■ Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

■ Answering a Call-back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

■ Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

■ Doorbell, Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

■ Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

■ The Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

■ MenuCard “Phone book” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

■ Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

■ Add Phone Numbers to Telephone Book from Lists or during a Call . . . . . . . . . . 86

Hot Desking: Your Telephone Goes Wherever Your Desk Is . . . . . . . . . . . . . . . . . . . . . . 89

VoI P Tel ep ho ne s 92

IP System Telephone Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Notes for the System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Tea m Fun ctio ns 95

Managing Calls in a Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

■ Making External/Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

■ Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

■ Enquiry, Toggling and Transferring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Programming the Call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

■ MenuCard “Prog. call key” (Trunk Key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

■ MenuCard “Prog. team key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

■ MenuCard “Prog. busy key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

■ Direct-call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Remote-Controlled Functions 104

Remote-Controlled Dialling (Call Through). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Remote-Programmable Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Remote-Programmable Voicebox Configuration and Query. . . . . . . . . . . . . . . . . . . . . 107

Setting up an Internet Connection from Remote (ISP Trigger Call) . . . . . . . . . . . . . . . 108

Features and MenuCards 109

How to Set Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

■ MenuCard “Main Menu”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

■ MenuCard “Calls” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

■ MenuCard “Call Forwarding” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

■ MenuCard “Messages”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

■ MenuCard “Phone Settings” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

■ MenuCard “Protection”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

■ MenuCard “Connections” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

■ MenuCard “Phone Book”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

■ MenuCard “Applications”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

■ MenuCard “Central Settings” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Shortcut Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

■ MenuCard “Info”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

■ MenuCard “Active Features” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

■ MenuCard “Prog. call key” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

■ MenuCard “Prog. team key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

■ MenuCard “Prog. busy key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Programming Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

■ Programming Call Numbers (Destinations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

■ Programming Functions (Features) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

■ Stacking or Linking Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

■ Feature Key “Device Busy”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Appendix 140

Tones and Ringer Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

MenuCards in the Idle State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Index 142

Comfort Pro P 100/300/500 System Telephones

The Comfort Pro P 100, Comfort Pro P 300 and Comfort Pro P 500 are corded system telephones that you can operate on your Comfort Pro communications system. The MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and features.

The Comfort Pro P 100, Comfort Pro P 300 and Comfort Pro P 500 have the same functionality, the only difference being the size of the display and the number of programmable keys available. Furthermore, the Comfort Pro P 300 and Comfort Pro P 500 can be expanded by means of an add-on key extension with a display, that offers additional programmable keys (see page 34).

The Comfort Pro P 300 and the Comfort Pro P 500 are also available as IP telephones (Comfort Pro P 300 IP and Comfort Pro P 500 IP). These telephones have the same functionality as the standard system telephones. All of the functions described in this guide are also available for the IP telephones. The chapter Vo IP Te le ph on e s starting on page 92 contains a short summary of the information necessary for the IP system telephone user.

Note: The IP telephones Comfort Pro P 300 IP and Comfort Pro P 500 IP can only be

operated on the Comfort Pro communications system.

You can activate the features and programme functions on the telephones themselves, or equally conveniently, use the Configurator of the communications system.

Comfort Pro P 100/300/500 System Telephones

About this User Guide

The description of the various functions of your system telephone covers (unfortunately) many pages. Not every user has the time and leisure to read the guide from start to finish before telephoning for the first time. The following chapters are mandatory reading before using your telephone:

■ Safety Precautions starting on page 11: These tips are for your own safety and help you to protect the

telephone from damage!

■ Installation Site starting on page 12

■ Key Assignments starting on page 14 and Display and MenuCards starting on page 26: Here is an

overview of the features of your telephone.

■ In a hurry?: A Brief Explanation of Impor tant Functions star ting on page 41: Read this chapter for quick

telephoning access.

Take enough time to also read the rest of this user guide and familiarize yourself with the features of your telephone. You will become acquainted with many new functions which you can use for the practical organisation of your communications. Use the index for fast information access of individual functions.

The Glossary

Should you need further information about any system features described in this user guide, please read the “Glossary” which comes with your communications system.

You Need Authorisation

Most of the features mentioned in this user guide are only available to you if you have the appropriate authorisation. This will be set up by your system administrator when configuring the communications system. If you are unable to use a particular feature or have any questions, consult your system administrator.

Using Your Telephone Comfort Pro P 100/300/500 System Telephones

Using Your Telephone

Safety Precautions

Warning! Do not open the telephone or the connected accessories, as this could

lead to you touching live parts.

Note: Repairs must only be carried out by authorised personnel.

■ Keep fluids and chemicals away from the telephone and its accessories.

■ Use only the AC adapter plug included in the delivery (product code 4516000 (product name “Comfort

Pro PN”)) where necessary.

■ Do not use AC adapter plugs that show visible damage (e. g. cracks in the housing).

■ Connected headsets must conform with the standard DIN EN 60 950-1, Point 6.2 (“Safety of information

technology equipment including electrical business equipment”).

Please contact your Deutsche Telekom customer consultant (in a Telekom Shop) if you require further information about the connectable headsets, adapters and adapter cables.

■ Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect an IP telephone

to a Local Area Network (LAN).

■ Make sure that no one can trip over the telephone cables.

Comfort Pro P 100/300/500 System Telephones Using Your Telephone

Installation Site

Do not install the telephone or its accessories

■ near water, moisture or in damp locations;

■ near sources of heat or in direct sunlight;

■ in unventilated rooms;

■ near devices that generate strong magnetic fields, electrical devices, fluorescent lamps, computers,

radios or television sets;

■ in dusty places or places subjected to vibrations, shocks or extreme temperature fluctuations.

Place the telephones on a non-slip surface. The surface finish of your furniture may affect the telephone’s pedestals, softening them and causing them to leave undesirable marks on your furniture.

Cleaning

Simply wipe your telephone with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.

Using Your Telephone Comfort Pro P 100/300/500 System Telephones

Attaching the Pedestals and Adjusting the Inclination

ABCD

Comfort Pro P 100 Comfort Pro P 300 / Comfort Pro P 500

To pull the pedestals out, press them in slightly (a). To replace them, press the pedestals in slightly (a) and push them back in (b). The pedestals lock into place in the notches. There are four positions of inclination possible on the Comfort Pro P 300 and on the Comfort Pro P 500 (see A, B, C and D), depending upon the direction in which the pedestals have been attached.

Inclination position Degree of inclination

A 30°

B 26,5°

C 23°

D 21°

Comfort Pro P 100/300/500 System Telephones Key Assignments

Wall Mounting

To mount your telephone to the wall, remove the pedestals. Using a screwdriver, pry the retention pin (1) for the handset out of its receptacle, turn it upside down (2) and insert it again.

To mount your telephone to the wall, drill two holes at 119 mm distance apart. Insert 6 mm screws in the holes. Make sure their heads protrude 2.5 to 3 mm from the wall and mount the telephone onto the screws.

Key Assignments

Some of the keys have dual functionality (depending on whether you long or short press the key). The “MenuCards” described below are windows that are displayed to enable you to set features and functions. For more details, refer to the section entitled Display and MenuCards starting on page 26.

Key Assignments Comfort Pro P 100/300/500 System Telephones

Trunk key (Call key 1)

Programmable keys

ABC

–

Plus/minus key C-key MenuCard key ABC key Redial key

Comfort Pro P 100

ESC OK

DEF

ABC

GHI

PQRS

MNO

JKL

WXYZ

TUV

Dial keypad

Enquiry key Headset key Disconnect key Muting Key Hands-free/open-listening key Info key

ESC key Arrow key OK key

Key assignment on the Comfort Pro P 100

Comfort Pro P 100/300/500 System Telephones Key Assignments

Trunk key (Call key 1)

Programmable keys

ABC

–

Plus/minus key C-key MenuCard key ABC key Redial key

Comfort Pro P 300

ESC OK

GHI

PQRS

Dial keypad

Enquiry key Headset key Disconnect key Muting key Hands-free/open-listening key Info key

ESC key Arrow key OK key

DEF

ABC

MNO

JKL

WXYZ

TUV

Key assignment on the Comfort Pro P 300

Key Assignments Comfort Pro P 100/300/500 System Telephones

Programmable keys

Trunk key (Call key 1)

ABC

–

Plus/minus key C-key MenuCard key ABC key Redial key

Comfort Pro P 500

ESC OK

GHI

PQRS

Dial keypad

Enquiry key Headset key Disconnect key Muting key Hands-free/open-listening key Info key

ESC key Arrow key OK key

DEF

ABC

MNO

JKL

WXYZ

TUV

Key assignment on the Comfort Pro P 500

Comfort Pro P 100/300/500 System Telephones Key Assignments

Dial Keypad with ABC Assignment

This is for dialling call numbers or entering text. The key label does not show all the available letters and special characters. For more information, refer to the section entitled Entering Text on page 31.

Trunk Key (Call Key 1)

The trunk key of the telephone (also: call key 1) is occupied by your internal call number (main number). The key is located to the left of the display, and is labelled with your internal call number (or optionally, with a text programmed by the system administrator). Refer to the respective illustration in the chapter Key Assignments starting on page 14 to determine the position of the key on your equipment. Your internal call number is assigned to an external call number where you can be reached when being called from an external number. It is possible to assign several external call numbers to the key. If you wish to make a call, lifting the handset seizes the key (and the trunk line); you can immediately dial an internal or external number (depending on the system setting). Long pressing the key displays a MenuCard which allows you to programme the key’s settings (see the section entitled MenuCard “Prog. call key” starting on page 132).

A system setting makes it possible to have your internal number assigned to other telephones as well. Calls will then be signalled to other telephones simultaneously.

The LED of the key indicates the current status, see also the chapter Signalling on the Call Keys starting on page 50.

For the System Administrator: Setting the Trunk Keys of the System Telephones

■ The internal call number for a system telephone is configured in the Configurator, Telephony: Ports:

Upn menu or for IP phones respectively in the Configurator, Telephony: Devices: VoIP Phones menu.

The assigned internal call number is automatically allocated to the trunk key (call key 1).

■ The assignment to external call numbers takes place in the Configurator, Telephony: Call Distribution

menu.

Key Assignments Comfort Pro P 100/300/500 System Telephones

Programmable Keys

The additional keys to the left of the display are free programmable keys. The system administrator can assign other internal call numbers to these keys for you as additional trunk keys (call keys). These keys have also been assigned to external call numbers at which you can be reached from an external number. In order to make a call with a trunk key, first press the key and then dial the call number.

The system administrator can also assign the programmable keys as call keys for team functions. Information on the use of team functions can be found in the chapter Team Functions starting on page 95.

The LEDs of the programmed keys indicate different states, see also the chapter Signalling on the Call Keys starting on page 50.

You can programme features and destination call numbers yourself directly on the programmable keys of the device that have not been set by the system administrator. See the chapters on Programming Functions (Features) starting on page 135 and Programming Call Numbers (Destinations) starting on page 134 for more information. To use a configured programmable key, do the following:

■ Short key press: The programmed destination call number is dialled or the programmed function

(feature) is carried out.

■ Long key press: The key can be programmed with a MenuCard.

For the System Administrator: Configuring the Keys of a System Telephone

■ The keys of the system telephones can be programmed in the Configurator, Telepho ny: Dev ice s:

System phones menu.

■ In the Configurator, Telep hon y: Grou ps menu you can set up teams and programme team functions for

the system telephones of the team members. In the “Team Function” chapter in the “Mounting and Commissioning” guide you will find examples and explanations of various possible team configurations.

Redial Key

Opens a list of the last-dialled numbers.

Comfort Pro P 100/300/500 System Telephones Key Assignments

ABC Key

■ Short key press: Opens the MenuCard for the telephone book. When entering texts (please refer to

page 31 also) one can switch between the alphanumeric and numeric modes.

■ Long key press: Opens the list of the available display languages.

Note: You need the appropriate authorisation to operate this key on your system

MenuCard Key

telephone. Consult your system administrator if your authorisation has to be changed.

Shows MenuCards in the display.

■ Short key press: A selection of features that can be used in the current device status (e. g. during a call) is

shown.

■ Long key press: The MenuCard for the Main menu with all available settings is shown.

Note: You need the appropriate authorisation to operate this key on your system

C-Key

telephone. Consult your system administrator if your authorisation has to be changed.

(Clear key) to delete input, entries and lists.

■ Short key press: Input (for example the last digit of an entered call number) or list entries in the menu (for

example, an entry in the call list) will be deleted.

■ Long key press: A complete entry or an entire list (for example, the call list) will be deleted.

Key Assignments Comfort Pro P 100/300/500 System Telephones

Info Key

Indicates incoming calls (LED flashes quickly, the bell is shown in the display), receiving incoming messages and current telephone settings.

■ Short key press: Displays a MenuCard with received messages (the LED of the key flashes slowly).

■ Long key press: Displays a MenuCard with a list of active features, which restrict the reachability of the

telephone (e. g., call protection is on). The illuminated LED of the key indicates that the reachability of the telephone is restricted or that the telephone lock is activated (see also Telep hone Lo ck on page 55).

Hands-Free/Open-Listening Key

To make calls using the microphone and/or loudspeaker. The illuminated LED of the key indicates that handsfree telephoning is activated. The LED flashes when open-listening is activated.

Situation: By pressing the key:

You receive a call. You accept the call without picking up the handset

(hands-free mode, the LED is illuminated).

You have dialled a call number (block dialling/ automatic dialling).

You have selected a call number from the telephone book.

You are making a call via the handset and want to let a second person listen in on the call.

You are making a call via the handset and wish to switch to hands-free mode.

The call number is dialled.

The loudspeaker is switched on (open-listening mode, the LED flashes).

Keep the key depressed and replace the handset. Then release the hands-free/open-listening key. You can continue the call in hands-free mode.

Comfort Pro P 100/300/500 System Telephones Key Assignments

Muting Key

To deactivate the microphone during a call. The illuminated LED of the key indicates that the microphone is turned off. The LED of the key is illuminated when the microphone is deactivated. The ringer of your telephone can be switched off for incoming calls over the muting key.

Disconnect Key

Pressing this key ends the current call.

Headset Key

If a headset is connected and switched on (to switch on a headset, see page 120), calls can be accepted and calls can be ended by pressing this key. The LED of the key is illuminated when a call is made via the headset.

It is also possible to enable a second person to listen in on a call over a connected headset while you are telephoning over the handset. To enable, press the headset key during the call. Listening-in over the headset is now activated, the LED on the headset key flashes.

Enquiry Key

To initiate and end an enquiry call. After you have ended an enquiry call, switch back to the call being held with this key.

Plus/Minus Key

This key offers various functions which depend on the device status:

Key Assignments Comfort Pro P 100/300/500 System Telephones

■ It adjusts the volume during open-listening/hands-free mode.

■ It adjusts the volume when making a call via the handset.

■ It adjusts the volume of the headphones of a headset (the volume of the microphone can be adjusted

over the

Phone settings

■ It adjusts the volume of the ringer tone during a call.

■ It sets the contrast of the display when the telephone is in the idle state.

■ It switches features on/off quickly.

MenuCard, see page 120).

■ It changes the volume of the ringer tone and the melody in the

■ It moves the cursor when entering call numbers or text.

If you have already used the plus/minus key to open a menu to set the display contrast

ESC Key

or the volume, your current setting will automatically be applied after three seconds, without your using the OK key

O to confirm.

Phone settings

MenuCard.

(Escape key) navigates the menu.

■ Short key press: Exits an open input window without changing its contents and/or returns you to the

menu branches.

■ Long key press: Exits the menu.

Arrow Key

This key is used to scroll through the MenuCards and lists.

Comfort Pro P 100/300/500 System Telephones Key Assignments

OK Key

This key is used to confirm the selected menu items, functions or settings.

The Locking of Your Telephone Interface by the System Administrator

The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e. g. the number keys and the call key 1).

■ You can then make calls with your telephone but no system functionality can be configured.

■ If the system administrator has authorised you to do so, you can also set the time group of the

communications system (see also MenuCard “Central Settings” starting on page 130). If your user group authorisation changes according to the time group, then it is possible that the interface lock of your telephone will be cancelled.

Please consult your system administrator if you have any questions about your authorisations.

For the System Administrator: Locking the Keys on the System Telephone

Administer authorisation of which keys are functional on the system telephone and which keys are locked over the Configurator, User Manager: User groups menu.

Labelling the Keys

Label Strip

The five keys above the display on the Comfort Pro P 100 and on the Comfort Pro P 300 can be assigned with destinations or functions (features) or programmed as call keys. The programming/assignment does not appear in the display. The label strips provided are for labelling these keys. A label strip is also used for labelling keys on a key extension Comfort Pro P 300 TM.

Proceed as follows to label the insert:

■ Press down slightly on the bottom part of the cover and slide it up to remove it. Remove the label strip.

■ Replace the printed strips.

■ Insert the cover in the slot and slide it down until it snaps into place.

Key Assignments Comfort Pro P 100/300/500 System Telephones

Printing Label Strips

Using the Configurator of the Web console, you can print the labels for a selected system telephone with the current key assignment (Telephony: Devices: System phones menu).

Key Labelling on the Display

The keys to the left of the display of the system telephones are also freely programmable (one key on the Comfort Pro P 100, three keys on the Comfort Pro P 300, nine keys on the Comfort Pro P 500). These keys are labelled with a default text that you can change during or after programming. One of these keys is preprogrammed as a trunk key (see also Trunk Key (Call Key 1) starting on page 18), the text on this key can also be changed. The key labelling also appears in the display on the key extension Comfort Pro P 500 TM.

Labelling a Key

g Press the key (long key press), then … P Select

Modify text

O Press the OK key. Z In the following MenuCard under

Entering Text starting on page 31).

Text:

enter the text (see also the chapter

OO Press the OK key twice.

The keys can also be labelled in the Configurator of the Web console (in the Telephony: Devices: System phones menu). If the key labelling is changed in the above mentioned manner or on the key extension, the

new text will also be displayed in the Configurator. Conversely, the modified texts will overwrite the display texts on the telephone or key extension.

Information regarding the aforementioned key extensions can be found in the chapter Key Extensions starting on page 34.

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Display and MenuCards

Changing the Language

Use the following procedure to set the display language:

A Press the ABC key (long key press). P Using the arrow key scroll to the desired setting. O Confirm the setting with the OK key.

In the Main menu you can use the

Info Line(s)

The Comfort Pro P 300’s display in idle state:

For the System Administrator: Configuring the Display of the User Name and the Date

Assign the user name in the Configurator, User Manager: User menu. Configure the display of the date in the info line of the Comfort Pro P 100/Comfort Pro P 300 system telephones in the Configurator, Te le ph on y: Settings menu.

Peters 11:45

ESC OK

Phone settings

a: Info line displaying the user’s name and the time b: The user’s internal call number

The first (and on the Comfort Pro P 500 also the second) line of the display shows additional current information. When the telephone is idle, you can see the user’s name as assigned to the device in the Configurator of the Web console by the system administrator and the time (the Comfort Pro P 500 also displays the day of the week and the date). For the system telephones Comfort Pro P 100/ Comfort Pro P 300, the system administrator can adjust the setting so that the date is shown instead of the user name.

MenuCard to change the language (see page 120).

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

The Comfort Pro P 500’s display in call state:

a: Info lines

Incom..int..call

Operator

11:45

Mon.01.Jan.06

During a call, the current charge counter (if configured) and annotation texts are displayed. During an enquiry call you will see the number of the enquiry call you dialled. On the Comfort Pro P 500 the second info line is used to display connection information also, you can, for example, view the capacity status of a call queue. If there is an entry in the phone book for the called subscriber (see also page 127), name and call number are displayed alternately in the calling state.

ESC OK

Key Lines

The display next to the keys is assigned to them on a line-by-line basis. Depending on the type of key, the following display texts are shown. On the Comfort Pro P 100the display always shows the active line.

Note: The call and seizure states are identified by additional symbols on the call keys.

For details, refer to the section entitled Tel ep ho n in g starting on page 41.

Key lines on the Comfort Pro P 300:

1 Call key in idle state: internal call number or a user-assigned text.

Peters 11:45

& 30

Secretary

1 2 3

2 Call key during dial and connection state: dialled call number.

3 Destination key with names programmed: programmed name.

ESC OK

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Key lines on the Comfort Pro P 300:

Peters 11:45

Follow Me

Sekretary

the caller (if listed in the telephone book).

4 5

5 Feature key programmed: name of feature with status display.

6 Destination key with name programmed. If no name has been

4 Call key during call state: call number (if transmitted) or the name of

ESC OK

programmed, the display shows the programmed call number instead of the name.

MenuCard Display

Menu Card display on the Comfort Pro P 500:

All the features of your telephone and the system are controlled via

Sekretary

30 Telephonschloss

1 Calls

Peters

2 Call forwarding 3 Messages 4 Phone settings 5 Protection 6 Connections 7 Phone book 0 Central settings

11:45

Mon.01.Jan.06

Main menu

display windows like the ones on your PC. These display windows look like index cards and are called MenuCards. On the Comfort Pro P 100the display shows the active line of the MenuCard.

MenuCards are displayed using different keys. Please refer to the explanations in the section entitled Key Assignments on page 14.

The top line of a MenuCard contains the name of the menu or that of the selected feature. The lines below it contain all the selectable

ESC OK

features or lists of names and call numbers.

A MenuCard covers some of the key lines, but it is still possible to execute all the functions (features) assigned to the keys (e. g. accepting a call on a call key).

Invoking MenuCards and Selecting Items from the List

Use the keys described in the section entitled Key Assignments starting on page 14 to invoke a MenuCard (see the table entitled Invoking MenuCards via the Keypad on page 29). Note when a short or a long press of a key is required. Selecting list entries is described in the table entitled Selecting Items from MenuCard Lists on page 29.

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

Invoking MenuCards via the Keypad

Key Short Long MenuCard Page

MenuCard key

x Depends on the device’s status --

Info key

x Info / current messages 131

ABC key

x Telephone book 127

Redial key

x x Redialling list 54

Programmable key

Selecting Items from MenuCard Lists

Arrow key

The arrow key is used to select items in and/or scroll through the MenuCard lists. If the list is longer than the display window, you will see an arrow at the bottom of the window indicating there are additional items. When the first

entry in a menu is selected and you press the up arrow key you go to the last entry of this menu. When the last entry in a menu is selected and you press the down arrow key you go to the last entry.

x Main menu 110

x Active features 131

x Language setting (display) 26

x Programme the key

(destination key or feature key)

133

Number keys

In the Main menu, you can also make your selection by entering the number to the left of the feature.

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Selecting Items from MenuCard Lists

OK key

Pressing this key confirms your selection or setting. Depending on the feature, it is now executed and you can exit the MenuCard, or additional

Escape key, short press

setting windows are displayed.

This cancels your selection/entry without making any changes and takes you back to the next highest branch of the menu tree.

Escape key, long press

This closes the MenuCard without making any changes.

Setting Windows and their Characteristics, Toggling

Comfort Pro P 300’s display:

Peters 11:45

ESC OK

Call div.

1 - Immediately..

2 - After delay.. 3 + busy ) 32

Two dots following a MenuCard item mean: After pressing the OK key

O a sub-menu is opened in which you can select options or

make entries. The settings in the sub-menu are stored after pressing the OK key

A “+” sign to the left of the name of a feature indicates that it is activated and a “-” sign that it is deactivated.

The plus/minus key

= lets you toggle between the on/off

states, while the OK key moves you to the next item in the setting window.

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

Entering/Deleting Digits

Comfort Pro P 300’s display:

Peters 11:45

Baby call

Dest.: 6284722

On Off

straight away. The cursor indicates the position at which the input or deletion is made.

If numerical inputs are longer than the display field, the digits

In an input line (e. g. for a call number) you can make entries/changes

ESC OK

disappear off the display to the left.

Using the plus/minus key

= you can move the cursor and

display the digits that were previously not visible. The digits on the right will then disappear from the display field. Inputs are always made to the immediate left of the cursor position. A short press of the C-key

C deletes individual digits, whereas a long press deletes

the complete entry.

Deleting Lists

In displayed lists (e. g. the call list) you delete individual items from the list with a short press of the C-key

C. Long pressing the C-key C deletes the entire list, but only after the query

sure?

. Press O to delete the list.

Are you

Entering Text

In input lines for text, the numerical keypad automatically switches to the entry of letters. You can enter the following characters by repeatedly pressing the number keys:

Key Characters

1 2 3 4

1?!,.:;“’

ABC2ДЕАБВГЖЗ

DEF3ÈÉÊË(Euro sign)

GHI4ÌÍÎÏ

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Key Characters

5 6 7 8 9 0 * #

■ Inputs are always made to the immediate left of the cursor position.

■ The input position moves automatically if you pause briefly between your inputs or if you enter a new

character.

■ When entering text, the first letter will automatically be upper case, the remaining letters automatically

lower case. After you enter a space, the next letter will be upper case once again.

■ While entering text, you may switch back and forth between upper and lower case by pressing a number

key for a longer time. The upper-/lower-case remains activated until the next time you press a number key longer.

JKL5

MNO6СЦТУФХШ

PQRS7ß

TUV8ÜÙÚÛ

WXYZ9

0¬(space)@$&

*-+=~<>^%

#(){}[]/\

■ Press the ABC key A briefly to switch between the alphanumeric and numeric modes.

■ If the text passages are more than one line long, line breaks are made automatically at the end of each

line. You can move the cursor by using the plus/minus key

■ A short press of the C key C deletes individual digits/characters (in front of the cursor), whereas long

pressing the key deletes the complete entry.

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

Automatic Exit

MenuCards close automatically under the following conditions:

■ An open menu is automatically closed after 60 seconds if you do not make any additional entries.

Exception: playing back a voicebox message with a duration longer than a minute. Changes that have not been saved are lost.

■ In the idle or connection state, if you receive a call and accept it by lifting the handset or pressing a key.

■ In the connection state, if you make inputs that require a new connection-dependent MenuCard (e. g. you

pressed the R-key

R to make an enquiry call; see the section entitled Telephoning starting on

page 41).

■ If you press a key that invokes a MenuCard other than the one displayed.

■ When you are in a system menu (e. g. phone book of the communications system) and a caller tries to

reach you, the caller hears a busy signal.

All inputs that have been saved in the MenuCards remain intact when you exit the menu.

Comfort Pro P 100/300/500 System Telephones Key Extensions

Key Extensions

With a key extension, you can extend your system telephone Comfort Pro P 300/P 300 IP and Comfort Pro P 500/P 500 IP with additional free programmable keys. The Main menu functions and destination call numbers can be stored on these keys. In addition, the system administrator can programme call keys (trunk keys, team keys, busy keys or direct-call keys) over the configuration software of the communications system.

Up to three key extensions can be connected to each system telephone.

The following equipment combinations are possible:

System telephone connectable key

extension …

– Comfort Pro P 300

– Comfort Pro P 300 IP

– Comfort Pro P 500

– Comfort Pro P 500 IP

ComfortProP300TM –36keys with LED indicator

ComfortProP500TM –20keys with LED indicator

… with the features

– Labelling on label strips

– 3 keys with LED indicator to shift levels; enables programming of 60 storage locations on each key extension

– Labelling of the keys over the display; each key is assigned to a display line

Key Extensions Comfort Pro P 100/300/500 System Telephones

Level keys

Fig. left: Key extension Comfort Pro P 300 TM;

Fig. right: Key extension Comfort Pro P 500 TM

For the System Administrator:

In the “Mounting and Commissioning” guide you will find the corresponding assembly instructions in the chapter “Connecting the Key Extension”.

Operating the Key Extension Keys

The keys of the key extension are used in the same way as programmed keys, as described in this user guide (see the following sections: Programming Call Numbers (Destinations) starting on page 134, Programming Functions (Features) starting on page 135, Programming the Call Keys starting on page 100).

Comfort Pro P 100/300/500 System Telephones Key Extensions

Choosing a Key Level

Keys can be programmed on three levels with a key extension Comfort Pro P 500 TM. There are a total of 60 storage locations available on 20 keys.

To toggle between the levels, use the level keys key indicates that the level is activated. In the display of the key extension, you will also see the text with which this storage location is labelled.

A key extension Comfort Pro P 300 TM offers only one level.

Labelling a Key on the Key Extension

Paper strips are used for labelling the key on the Comfort Pro P 300 TM key extension. The keys are either labelled with the default text on the Comfort Pro P 500 TM (e. g. when programming a feature key) or by entering an individual text when programming the key (see also the chapter Labelling the Keys starting on page 24).

; on the lower left. The illuminated LEDs next to the

Using a Headset Comfort Pro P 100/300/500 System Telephones

Using a Headset

You can telephone hands-free if you use a headset. A headset connected to a system telephone can be switched on and off at the telephone (see also page 120 in the chapter entitled MenuCard “Phone Settings”). If the headset is switched on, you can accept or end a call by pressing the headset key the system telephone, which switches off the microphone and handset on the telephone. If the headset is switched off, the headset key operating function on the system telephone is not operational.

Note: If a cordless DHSG headset is used, the headset key K on the system

Read the instructions for the headset in the user guide.

The headset can be used in combination with the handset and the other keys of your system telephone (e. g. hands-free/open-listening key situations. The headset must be switched on for these operations (see page 120).

Situation: Operation: Result:

telephone is operated with the Talk key on the headset.

L). The following table gives an overview of the different operating

K on

You receive a call.

You want to make a call.

You have entered a call number (block dialling/automatic dialling).

KPress the headset key. You telephone with the headset

gPress the call key. KPress the headset key and

Zenter the call number.

(LED of the key illuminated).

The call number is dialled (LED

of the key K is illuminated).

K is

gPress the call key and Zenter the call number

and when necessary

Lpress the hands-free/

open-listening key.

Hands-free/open-listening is switched on (LED of the key

L flashes).

KPress the headset key. The call number is dialled (LED

of the key K is illuminated).

gPress the call key

Comfort Pro P 100/300/500 System Telephones Using a Headset

Situation: Operation: Result:

You are telephoning over the handset and want to switch to the headset.

You are telephoning in hands-free/ open-listening mode (the handset is on-hook, LED of the key illuminated); you want to switch to the headset.

You are telephoning over the handset and want to let a second person listen in on the call over the headset.

You are telephoning over the headset and want to let a second person listen in on the call.

L is

and when necessary

Lpress the hands-free/

open-listening key.

KPress the headset key,

keep it pressed and the handset.

hreplace

Hands-free/open-listening is switched on (LED of the key

L flashes).

You continue the call over the headset (LED of the key illuminated).

K is

KPress the headset key. Hands-free/open-listening is

ended (LED of the key off); you continue the call over the headset (LED of the key

K is illuminated).

L is

KPress the headset key. Listening-in over the headset is

now activated (LED of the key

K flashes).

End listening-in:

KPress the headset key

(LED of the key K is off).

HPick up the handset. The second person listens in on

the call over the handset (LED of the key

K is illuminated).

End listening-in:

hReplace the handset (LED of

the key

K is illuminated).

Using a Headset Comfort Pro P 100/300/500 System Telephones

Situation: Operation: Result:

You are telephoning over the headset, a second person listens in on the call over the handset. You want to switch of the headset.

You are telephoning over the handset, open-listening is switched on (LED of the key you want to let another person listen in on the call over the headset.

You are telephoning over the headset, hands-free/open-listening is switched on (LED of the key

L flashes). You want to

switch of the headset.

L flashes);

LPress the hands-free/

open-listening key.

Open-listening is switched on, persons present can listen in on the call (LED of the key flashes).

End open-listening:

LPress the hands-free/

open-listening key (LED of the key

L is off).

KPress the headset key

(long key press).

The headset is switched off (LED of the key

K is off).

KPress the headset key. Listening-in over the headset is

now activated (LED of the key

K flashes).

End listening-in:

KPress the headset key

(LED of the key K is off).

End open-listening:

LPress the hands-free/

open-listening key (LED of the key

L is off).

KPress the headset key

(long key press).

The headset is switched off (LED of the key the key

L flashes; LED of

K is off).

Comfort Pro P 100/300/500 System Telephones Using a Headset

Situation: Operation: Result:

You are telephoning over the headset and want to end the call.

You are telephoning over the headset, a second person listens in on the call over the handset. You want to end the call.

You are telephoning over the headset, hands-free/open-listening is switched on (LED of the key

L flashes). You want to end

the call.

For the System Administrator:

You will find more information on connecting a headset and suitable devices in the “Mounting and Commissioning” guide in the chapter “Extensions and Accessories for System Telephones”.

Note: Connected headsets must conform with the standard DIN EN 60 950-1, Point

6.2 (“Safety of information technology equipment including electrical business equipment”). Please contact your Deutsche Telekom customer consultant (in a Telekom Shop) if you require further information about the connectable headsets, adapters and adapter cables.

KPress the headset key. The connection is ended (LED of

the key

K is off).

KPress the headset key

(short key press).

KPress the headset key

(short key press).

The connection is ended (LED of

the key K is off).

The connection is ended (LED of the key

K is off; LED of the

key

L is off).

In a hurry?: A Brief Explanation of Important Functions Telephoning

Telephoning

In a hurry?: A Brief Explanation of Important Functions

Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes.

Talking on the Phone: Via the Call Key or the Handset

Comfort Pro P 300’s display:

Peters 11:45

ESC OK

a: Call key b: Internal call number

Your telephone has at least one call key via which you can call or may be called. On the display, this key is labelled with the internal call number under which internal callers can reach you. The internal call number is allocated to an external call number under which you may be reached by external callers. Alternatively, the call key may have a text label. The system administrator may have set this up when the system was configured.

Telephoning In a hurry?: A Brief Explanation of Important Functions

When you receive a call or call someone yourself, you have the following options for beginning to talk:

H You pick up the handset.

or:

g You press the call key.

You conduct the following telephone call in the hands-free mode. The loudspeaker is turned on, you speak via the microphone in the handset while the handset remains placed in the telephone cradle.

If you have connected a headset to your telephone and activated it via the

Phone settings

on headset operation. The subsequent telephone call is conducted via the headset.

MenuCard (see page 119), pressing the call key will turn

In the following explanations of this chapter, the

the call key g instead of picking up the handset.

You may have had more than one call key set up for you. The display shows each key

Tel e ph on in g

Do I Need a Code?

Depending on the system’s configuration, you may have to enter a code (manual line seizure) or not (automatic line seizure) before entering an external call number. The system administrator will inform you what this code is (the default setting upon delivery is the code digit entered differently for automatic or manual line seizure.

labelled with the respective internal call number or with text. Usually you can use the telephone via each of these keys as described above. If these keys have been set up for you because you are a member of a team, you should read the chapter Managing Calls in a Team starting on page 96. It contains information on how to use the team functions set up for you on your telephone.

H symbol means that you also have the option of pressing

0). Internal call numbers are also

In a hurry?: A Brief Explanation of Important Functions Telephoning

You can tell whether or not your telephone has immediately seized an external line by the dial tone after the handset is picked up. If you hear the external dial tone, your telephone is configured for automatic line seizure. If you hear the internal dial tone, your telephone is configured for manual line seizure. You will find an overview of the audio signals in the appendix of this user guide.

Calling with Manual Line Seizure (External with Dialling Code)

Calling external parties:

H Z Enter external line seizure code digit (e. g.0) and dial external call

number.

Calling internal parties:

H Z Dial internal call number.

Calling with Automatic Line Seizure (External without Dialling Code)

Calling external parties:

H Z Dial external call number.

Calling internal parties:

H** Press the star key twice. Z Dial internal call number.

Note: Failure to obtain an external connection may be due to the system configuration.

For the System Administrator: System Settings for Dialling External Call Numbers

■ External line seizure (automatic or manual) and authorisation for dialling external numbers (ranked

according to local, national or international calls) can be defined in the Configurator, menu User Manager: User groups (Settings: External and Immediate External line seizure).

■ Blocked call numbers are managed in the Configurator, menu Telephony: Lists: Black lists.

You either do not have the authorisation to dial external numbers or the desired external number is blocked.

Telephoning In a hurry?: A Brief Explanation of Important Functions

Redialling

The call numbers you have most recently dialled are stored in the redial list. To redial one of these call numbers, you have the following options:

Redialling the last call number:

W Press redial key. H Pick up handset.

Redial a particular call number in the redial list:

W Press redial key. P Use arrow key to select number. H Pick up handset.

Receiving Calls

When you receive a call, the LED next to the call key flashes. The symbol appears in the display. The number of the person calling is shown (if the number is transmitted). If the telephone book of the Comfort Pro has an entry for this call number, the name of the caller will be shown instead of their number.

Accepting a call:

HG Pick up handset, conduct call.

If you are already telephoning and receive another call:

G g Press the call key.

The first caller will be placed on hold. You may now speak with the second caller.

To terminate the second call:

T Press the disconnect key. g Press the call key where the first call is being held. G Now you may speak with the first caller again.

In a hurry?: A Brief Explanation of Important Functions Telephoning

Who Called?

The calls you receive are saved in the call list. Depending on your system configuration, external calls, internal calls, calls on busy, door calls or all calls are saved on this list. This list also shows you whether you have missed calls while you were away. You can query the call list and call the caller back.

Missed Calls

The LED of the info key

i is flashing. To return a call:

i Press the info key. P Use the arrow key to select the

Missed calls

O Press the OK key. P Select the entry in the call list with the arrow key. H Pick up handset.

Calling a Caller Back

To call a caller on the call list:

M Press MenuCard key (long press). O Press the OK key ( O Press the OK key ( O Press the OK key (

or:

P O Use the arrow key to select

Calls

is selected).

1 Call lists

1 Missed calls

is selected).

2 Accepted calls

is selected).

P Select the entry using the arrow key. H Pick up handset.

menu entry.

and press the OK key.

Telephoning In a hurry?: A Brief Explanation of Important Functions

For the System Administrator: System Settings for the Call List

The Configurator, User Manager: User groups menu is where you define which calls are stored in the call list (settings: manage extern call list, manage busy call list and manage door call list). You can have calls where the call number was not transferred (e. g. because the caller suppressed the number) not included in the call list in the menu Telephony: Settings (Call list: no entry if phone number missing setting)

Querying/Toggling, Transferring

Querying and Toggling

During one call you may make another call: e. g. to obtain information:

To initiate a query:

GR Press the R-key. Z Dial internal or external call number.

The first caller is placed on hold and you now may speak with the second caller.

You may switch back and forth between calls, speaking alternatively with both callers. To alternate between callers (to toggle):

R G Press the R-key (repeat to toggle).

To e nd qu ery:

T Press the disconnect key. RG Press the R-key.

Now you may speak with the first caller again.

In a hurry?: A Brief Explanation of Important Functions Telephoning

Transferring a Call to an Internal Subscriber

You may transfer a call to another internal subscriber with or without advance notice. To do this, you begin by initiating a query connection:

GR Press the R-key. The subscriber you were talking to before is put on hold. Z Dial the internal call number.

If the internal subscriber answers,

G h Inform them that you are transferring a call and replace the handset in the

telephone cradle.

If the internal subscriber does not answer,

h replace the handset in the telephone cradle.

The internal subscriber will be called. If he/she answers, he/she will be able to speak with the caller on hold. If he/she does not answer, you will automatically be called back after a certain length of time.

If the line of the internal subscriber is busy, you may end the query as described on page 46.

Transferring a Call to an External Subscriber (Transfer Call)

You may also transfer calls to an external subscriber. The system administrator must provide you with the corresponding authorisation to do this, otherwise you will not be able to transfer calls in this way.

GR Press the R-key. The subscriber you were talking to before is put on hold. Z Dial the external call number. M Press the MenuCard key (short press). P Using the arrow key, select the

Transfer

menu entry.

O Press the OK key.

Note: When you call an external party and then transfer this person to another external

party, you will bear the costs for the call between the two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Comfort Pro and occupies two call channels (ISDN user channels).

Telephoning In a hurry?: A Brief Explanation of Important Functions

For the System Administrator: System Settings for Transferring Calls

■ You can define the length of time after which a user trying to transfer a call is called back in the

Configurator, menu Telephony: Extended: Timer (Setting: Timeout on diversion to operator).

■ External call transfer authorisation is set in the Configurator, menu User Manager: User groups (Setting:

External to external).

Audio: Muting, Open-Listening, Adjusting Telephone Volume

Muting

While using the phone, you may switch off the microphone if you wish. The person you are speaking with will not be able to hear you:

S Press the muting key. Press it once again to switch the microphone back on.

Enabling Others to Listen In

L To allow others present to hear the telephone conversation, press the hands-free/

open-listening key.

By switching on the loudspeaker, you may continue your call in hands-free mode.

Lh Keeping the hands-free/open-listening key depressed, replace the handset in the

telephone cradle. Then release the hands-free/open-listening key.

Adjusting Volume

G= To adjust volume during a call, use the plus/minus key:

■ for handset volume

■ or – if you’re using a headset – for headset volume

■ or – if you have the loudspeaker switched on – for loudspeaker volume.

This setting applies to the current call. To adjust volume permanently, please refer to the chapter MenuCard “Phone Settings” starting on page 119.

General Functions Telephoning

General Functions

Assignment of Internal and External Call Numbers

Your telephone’s internal number is assigned when the system administrator configures the Comfort Pro communications system. The call number is linked to the call key you receive calls on this key. You can have several internal call numbers on different call keys on your system telephone. The external call number(s) at which you can be reached is (are) assigned to the call key(s) (with the internal number).

g of your telephone, which means

External telephone numbers

4701 1678

4701 1234

4701 1345

4701 1456

Example of the assignment of internal and external call numbers

The above example shows that the system’s external call numbers are first stored in the Comfort Pro. The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers (call keys). As you see, telephone 1 and telephone 2 both ring when a call is made to the number 4701 1234. At the same time, telephone 1 can also be reached on the number 4701 1678.

Call distribution scheme

Communications system

Internal telephone numbers on the call keys

Telephone 1

Telephone 2

Telephone 3

Telephoning General Functions

Signalling on the Call Keys

“Call key” is the general term for all keys of your telephone which you use to make calls and are called. These are feature keys (please refer to page18 and page 19 also) or call keys with team functions (team keys, busy keys or direct call keys, please refer to the chapter Managing Calls in a Team starting on page 96).

The LEDs and symbols on the call keys indicate the following states:

First call LED flashes rapidly

Bell is displayed

Further call LED flashes rapidly

Bell is displayed

Further call, call waiting queue is full

Key seized LED on

Call held LED flashes slowly

Team member’s key is seized LED on

Short beep tone (only on the am Comfort Pro P 500)

Arrow is displayed

Handset and team key text are displayed

General Functions Telephoning

Calls in the Call Waiting Queue

The system administrator can configure and activate a call waiting queue especially for your telephone in the Comfort Pro system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone. The number of calls permitted in the call waiting queue is set by the system administrator during system configuration, 5 calls for example. When this number is reached, further callers hear the busy tone. The calls in the queue are put through in order of priority (baby calls, door calls, VIP calls, other internal and external calls), irrespective of the order in which they came in.

Calls that have been in the queue for too long are removed, and the callers then hear the busy tone. The period of time until an external call is released is set by the network operator. In Germany this is usually two minutes and in other European countries usually three minutes.

Your telephone can have a call waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forwarding.

If several call numbers are configured for your telephone (e. g. on trunk or team keys), separate call waiting queues are used for each number.

On the Comfort Pro P500) incoming calls are signalled by means of a short tone; they are also indicated on the display. If there are calls in the queue, the level indicator appears at the beginning of the second line of the Comfort Pro P500 display. If several call numbers with call waiting queues are configured for your telephone, the total number of entries appears.

For the System Administrator:

The “Call Queue” chapter in the “Mounting and Commissioning” guide explains how to configure call waiting queues and set up a enquiry station using this function.

Telephoning General Functions

Block Dialling/Automatic Dialling

If you activate the menu item all call numbers (and correct or add digits to them, if necessary) without lifting the handset (see MenuCard “Phone Settings” starting on page 119). The number is displayed in the info line. Entries from the redial list, the call list and the telephone book that are to be dialled using number you have selected is not dialled until you lift the handset or press the hands-free/open-listening key

If block dialling is switched off, the telephone switches to open-listening mode as soon as you enter a call number and dial it.

Block Dialling and Headset Operation

It is useful to activate the “block dialling” feature when using a headset (if you have activated this via the MenuCard pressed the headset key

Once block dialling has been activated and the headset switched on, the phone immediately switches over to headset operation and the call number is dialled when you enter a number on the phone.

Dialling a Different User or a Different Terminal

You can also use your system telephone for dialout with a headset. To do so, save a destination call number on your system telephone (via the MenuCard

dialling

press the headset key within 30 seconds. After 30 seconds, the dialout will be deactivated automatically.

Phone settings

, please refer to page 125 also). The saved call number will be dialled automatically when you

5 En-bloc dialling

in the MenuCard

Phone settings

, you can enter

O also appear in the info line first. The

Note: An initiated automatic dialling is automatically terminated after 60 seconds if no further entries are made.

, see page 120). The call number entered will only be dialled once you have

Connections

, the menu entry

2ƒDial: 0ƒRemote

This feature can be used on all devices for which the system administrator has configured a device ID. This means that you can also save a dialout for another user who, e. g. also has a system telephone.

For the System Administrator:

Device IDs are set up in the Configurator, Telephony: Extended: Device ID menu. Authorisation for this feature is assigned in the User Manager: User groups menu with the Dial for other phone setting.

General Functions Telephoning

Muting

Pressing the muting key

S deactivates the microphone during a call, and the person at the other end of

the line can no longer hear you. Press the key again to switch the microphone back on.

Call-charge Display, Duration Display

If your network operator transmits call-charge information, and if you have dialled an external number yourself, you will see the current amount of the charge in the info line during or at the end of a call. The menu item

6 Charge settings

in the

Phone settings

MenuCard lets you deactivate this or switch to the

duration display (see also MenuCard “Phone Settings” starting on page 119).

Adjusting the Volume with the Plus/Minus Key

Use the plus/minus key = to adjust

■ the volume of the loudspeaker in hands-free/open-listening mode,

■ the volume of the handset during a call via the handset,

■ the volume of the headphone during a call via a headset,

■ or the volume of the ringer tone when you receive a call.

When the telephone is in its idle state again, it reverts to the default menu setting. You can change the default setting using the

1 Volume

menu item in the

Phone settings

MenuCard (see also MenuCard “Phone

Settings” starting on page 119).

Telephoning General Functions

Redialling

Pressing the redial key entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well.

Dialling a Call Number

W displays a MenuCard containing the last numbers dialled (with the most recent

P H Select the entry (phone number or name) and lift the handset. The call

number will now be dialled automatically.

O Alternative: If you do not pick up the handset and then press the OK key,

you can execute the following functions:

■

Dial

: Press the OK key or pick up the handset. The phone number will

be dialled.

■

Phone book

entry

Numbers to Telephone Book from Lists or during a Call starting on page 86.

■

Info

her phone number if his or her name is displayed in the redial list). You can see when you last dialled this number and how often you have tried to reach the subscriber. If there are multiple trunk keys configured on your telephone, the trunk key with which the call was made is indicated.

: You can add the entry to a telephone book (

) or to an existing entry (

: You can obtain information on the called subscriber (e. g. his or

2ƒAdd

). Please see: Add Phone

1ƒNew

Note: If your internal call number (e. g. “30”) is configured on more than one terminal, you can view and edit the redial list for the call number 30 on each of these terminals. If, for instance, you delete the redial list on one terminal, it will be deleted on all others as well.

General Functions Telephoning

Hands-free Mode, Open-listening Mode

In hands-free mode, the handset stays on the hook. You hear the caller over the loudspeaker and speak through the microphone of the handset (although it is on the hook). Open-listening involves both, hearing the caller via handset as well as over the loudspeaker, so that other people present can listen in.

Calling via the Handset

To switch open-listening on/off, press the hands-free/open-listening key mode, long press the hands-free/open-listening key and replace the handset. Then release the hands-free/ open-listening key.

Initiating a Hands-Free Call

Instead of lifting the handset, press the hands-free key/open-listening hands-free/open-listening key again.

Blocked/Unblocked Call Numbers

Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a special list, irrespective of your trunk line access rights, and so always be dialled. Consult your system administrator for details.

L. To switch to hands-free

L. End the call by pressing the

For the System Administrator:

Blocked and unblocked call numbers are managed in the Configurator, menu Telephony: Lists.

Tel ephone Loc k

If you wish to permit another person to temporarily use your telephone, you can activate the telephone lock via the

5ƒProtection: 3ƒTelephone lock

configuration, when the telephone lock is activated, the functionality range is restricted on the telephone, incl. possibly restricted dialling rights.

When the telephone lock is activated, the LED of the info key function then. To deactivate the telephone lock, press the MenuCard key thereafter.

menu entry (see page 122). Independent of the system

i is illuminated while the info key is without

M and enter your user PIN

Telephoning General Functions

DTMF Postdial/VF Signalling

Depending on the system’s configuration, your telephone is automatically set to VF (voice frequency) signalling in the connection state. You can use this, for example, to query an answering machine or a voice mailbox. Consult your system administrator if you have questions concerning this function.

Keypad Dialling

A number of European network operators need the keypad protocol to set features. Depending on your system configuration your telephone could be set to keypad dialling during the connection state. If this is not the case, you must switch your telephone over to the keypad protocol – before dialling – and enter the code digits specified by the network operator. These are transmitted directly to the exchange and evaluated there. You usually get an announcement as an acknowledgement. Consult your system administrator if you have questions concerning this function.

Switching to Keypad Dialling

H*12 This switches your telephone over to the keypad protocol. You can now enter

the code digits for the appropriate keypad.

Note: In the call state, keypad dialling is automatically active. Once the called

For the System Administrator:

Authorisation for keypad dialling is set in the Configurator, menu User Manager: User groups (Setting: Keypad dialling).

subscriber answers the call, which could be an external answering machine for example, you can execute the required functions by pressing the number keys.

General Functions Telephoning

Least Cost Routing (LCR)

Whenever you make an external call, your system automatically uses LCR to set up a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a network operator yourself for each call (i.e. on a call-by-call basis), then before making the call, select the “Selection” in the Idle State.

This is only necessary if LCR has been configured for you in the Comfort Pro. Consult your system administrator about this.

Note: Baby call and external call forwarding are not automatically switched via

Transmission of Call Numbers

With ISDN there are different features which allow or prevent the transmission of (external) call numbers between subscribers.

preferred connections. In this case, if the network operator you wish to use is not the default operator, you can key in the appropriate operator’s code digits before entering the call number.

LCR off

entry from the menu described in the section entitled MenuCard

“CLIP” Feature

“CLIP” is an abbreviation for “Calling Line Identification Presentation”. The caller’s call number (if transmitted) is displayed by means of the corresponding call key. If this number is also stored in your telephone book, the caller’s name is displayed.

“CLIP no screening” Feature

Using “CLIP no screening” outgoing connections instead of sending the real call number of the caller, send another call number. Thus, instead of being shown your number, the subscriber you have called is shown, for example, a service call number. The feature “CLIP no screening” must be enabled by the network provider and activated in the system configuration by the system administrator. When you receive an external call where the caller indicates a different number than the one actually being transmitted, your display will show a “?” next to the call number. If the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark.

Telephoning General Functions

“CNIP” Feature

“CNIP” is an abbreviation for “Calling Name ^Identification Presentation”. In addition to the call number, the name configured by the caller is also transmitted and displayed on the corresponding call key. This assumes that the network provider transmits this information with the connection. If the caller's number is listed in the Comfort Pro telephone book, this local entry is displayed in preference.

“CLIR” Feature

“CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber. To do this, select If this feature is not provided, your call number will always or never be displayed, depending on the system setting. Consult your system administrator for more information.

MenuCards Before and During a Call

Suppress number

from one of the MenuCards described in the next section.

M When your telephone is in the idle or the connection state, a short press of

the MenuCard key provides you with state-dependent MenuCards displaying frequently used features you can activate.

Example

H MP O

The state-dependent MenuCards are illustrated at the end of each of the following sections.

Another telephone in your pick-up group rings and you want to answer the call. Lift the handset, press the MenuCard key, select this with the OK key.

Alternatively, let us assume the line you call is busy and you want the person with this number to call you back. When you hear the busy signal, press the MenuCard key and confirm

Note: As a rule, the features are only available to you if they can actually be executed.

Callback

with the OK key.

Pick-up

and confirm

General Functions Telephoning

MenuCard “Selection” in the Idle State

Briefly press the MenuCard key (this also works if you have already lifted the handset), then select the following from the

Selection

MenuCard …

Unpark call

instance to make enquiries or forward calls (see MenuCard “Conversation” starting on page 65). Select the parked call desired from the list offered. Confirm with the key

Pick-up

Pick-up select…

telephone. If the other telephone is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise you will not be able to use the “Pick-up selective” function.

Take

: You accept a current call from a different terminal at your telephone and continue your call on your telephone. The prerequisite is that your telephone and the other terminal have the same internal call number. You can also programme the function “Take” to a feature key (see also Programming Functions (Features) starting on page 135).

Announcement…

telephone, or on a group of system telephones.

Intercom

microphone is activated on the terminal called and the person you are calling can immediately answer your announcement. The “intercom” function cannot be used for announcements to a group of terminals.

: Consecutively unparks one or more connections which you have previously parked, for

: Accepts a call for another telephone in your pick-up group.

: Accepts a call for any other telephone. To do this, enter the call number of the other

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pick-up” and “Pick-up selective” are not possible.

: After entering the call number, you can initiate an announcement to another system

: After entering the device ID, you can initiate an announcement to a single system terminal. The

Charges

Door opener

Notes

: For each trunk key, you can view the charges for the last call as well as the total charges.

: This activates the door opener.

: Note a call number and a name or dial a noted call number.

Telephoning General Functions

Suppress number

subscriber. This menu item is dependent on the system settings.

Transmit number

menu item is dependent on the system settings.

LCRƒoff

VIP call

: This switches off the LCR function.

: Your next internal call is made as a VIP call.

Main menu

also open this menu by long pressing the MenuCard key.

: For the following (external or internal) call, your call number will not be shown to the

: For the following call, your call number will be presented to the called subscriber. This

: This opens the Main menu; see the section entitled Main Menu starting on page 110. You can

Making External/Internal Calls Telephoning

Making External/Internal Calls

Manual or Automatic Line Seizure

If your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizure code digit (presetting:

Your system administrator configures this code digit for all subscribers on the Comfort Pro system and will tell you what value is currently valid.

If your telephone is set to automatic line seizure, all call keys on your telephone seize an external line, and you can dial external numbers straight away. In order to reach internal subscribers, press the star key twice

** before dialling the internal number.

If you hear an external dialling tone when you lift the handset, your telephone is set to automatic line seizure. If you hear an internal dialling tone when you lift the handset, your telephone is set to manual line seizure. You will find an overview of the audio signals in the appendix of this user guide.

0).

Note: This also applies to all enquiry calls and call forwarding to external destinations, but not to call forwarding “MSN”.

For the System Administrator:

The code digit is defined in the Configurator, menu Telephony: Trunks: Route (Setting for the External trunk route).

Telephoning Making External/Internal Calls

Making an External Call

With Automatic Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

and/or

K Press the headset key (headset operation requires that the headset is

switched on, see page 120).

Z Dial the external call number.

With Manual Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

and/or

K Press the headset key (headset operation requires that the headset is

switched on, see page 120).

Z Dial the line seizure code digit (presetting: 0) and then the external call

number.

Making External/Internal Calls Telephoning

Making an Internal Call

With Automatic Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

and/or

K Press the headset key (headset operation requires that the headset is

switched on, see page 120).

** Press the star key twice. Z Dial the internal call number.

With Manual Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

and/or

K Press the headset key (headset operation requires that the headset is

switched on, see page 120).

Z Dial the internal call number.

Using Destination Keys to Make Calls

g You can save call numbers to programmable keys. To dial, simply press the

destination key.

H / g/ L/ K

Then you pick up the handset or press the desired call key, hands-free/ open-listening key or headset key. Your call key is seized.

Telephoning Making External/Internal Calls

Using Routes to Make Calls

HZ Enter the routing code and dial the call number.

For enquiry calls:

GRZ Enter the routing code and dial the call number.

The Comfort Pro sets up calls to the desired subscribers either automatically or via specific routes. Your system administrator configures these routes in the Comfort Pro and specifies how each route is seized. To manually seize a specific route for a call, you dial the routing code before dialling the (internal or external) call number. Making calls via specific routes enables you to contact subscribers in the branches of a large company network, for example. You can also use a manually-entered routing code to record your call-charge data for private and business external calls separately.

The default route “External line” is always present and cannot be deleted. Automatic line seizure uses the Comfort Pro line seizure code digit for the default route.

For information on the current routes and their codes, please contact your system administrator.

Busy Display for Bundles and Routes on the System Telephone

The system telephones can display whether all lines (trunks) of a bundle or a route are busy.

To do this, you must programme a feature key (function key) for the system telephone in the Configurator (in the Telephony: Devices: System phones menu, function “Bundle state” or “Route state”). This function cannot be programmed on the system telephone itself. Contact your system administrator if necessary so that this feature key can be configured for you.

The name of the bundle or route and the number of busy channels appear in the display. This display is constantly refreshed.

If the “Route state” function is programmed and you press this programmed key briefly, the routing code will be dialled accordingly (e. g. “0”).

If all lines in the bundle or the route are busy, the LED on the programmed feature key is illuminated.

Making External/Internal Calls Telephoning

Ending Calls

To end a call

h replace the handset or T press the disconnect key. L In hands-free mode, by pressing the hands-free/open-listening key. K During headset operation, by pressing the headset key.

If the person you are speaking to ends the call while you are in hands-free mode, the busy tone for your telephone is switched off after a few seconds and you can be reached again. This also applies if you were connected to the other subscriber via your headset. The period of time after which the busy tone is switched off is configured by the system administrator. All other calls will be ended after 20 seconds if the handset is off the hook.

MenuCard “Conversation”

Briefly press the MenuCard key, then select the following from the

Phone Book

entry

from Lists or during a Call starting on page 86.

Booking Number

subscribers and save it in the Comfort Pro for further analysis. Booking numbers are useful, for example, for calculating costs per client (fees and times) in an office. Select the menu item. Under number (8 digits maximum) and confirm your entry with the the section entitled Hints on Booking Numbers starting on page 67.

Park call

in other activities. (This is fundamentally different from the “Hold Connection” function; with this function the connection to the caller is terminated when the called subscriber puts down the handset). Parked calls are recorded in a list on the system terminal. The system offers the next available parking spot (0-9, * or #). Users

: You can add the other party’s phone number to a telephone book as a new entry (

) or you can add it to an existing entry (

: You can use a booking number to record the call data of connections to external

: Users can “park” one or more callers to make other calls or put down the handset and engage

2ƒAdd

). Please see: Add Phone Numbers to Telephone Book

Conversation

MenuCard …

No.

enter the booking

1ƒNew

Obutton. For further details please refer to

Telephoning Making External/Internal Calls

can accept the calls from the list in whichever order they wish, enabling them to “unpark” specific calls as required. Until his call is “unparked”, the caller will hear music on hold, provided music on hold has been configured. If the user does not “unpark” the caller after a certain amount of time, he will receive an automatic recall if the handset has been replaced (the display shows information on the recall). This automatically “unparks” the caller. If, however, the user is still making another call and has not hung up, the caller will hear the busy tone and will be “unparked”. Authorisation for parking connections and the period of time after which there is a recall is defined by the administrator during the configuration of the system.

Pick-up

(*: Not possible if there are already two active calls.)

Pick-up select…

telephone. If the other terminal is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up selective” is not possible. (*: Not possible if there are already two active calls.)

Take

telephone. The prerequisite is that your telephone and the other terminal have the same internal call number. Your first call is put on hold. You can also programme the function “Take” to a feature key (see also Programming Functions (Features) starting on page 135).

Hold

member of your team (see also the section Holding and Transferring Calls with a Feature Key starting on page 99).

*: Accepts a call for another telephone in your pick-up group. Your first call is put on hold.

Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to that subscriber’s number.

*: You accept a call for any other telephone. To do this, enter the number of that

Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot selectively pick up calls to that subscriber’s number.

: You accept a current call from a different terminal at your telephone and continue your call on your

: Holding is a team function. When you place a call on hold, this call may be picked up by another

Door opener

Notes

and

Save

: This activates the door opener.

: You can note a call number during a call. Under

the number. Later, you can then call the number with

Dest.

, enter the number and a

Dial

Text

, if required,

Making External/Internal Calls Telephoning

Intercept

: The call numbers of “malicious callers” can be saved in your network operator’s exchange (if

this service is enabled). The function is also possible if the caller has already hung up!

Hints on Booking Numbers

■ Entering a booking number during a call is possible only if the system administrator has activated this

function for your user group. Only then will the

■ For external connections established by you it is important how the route that you are using for the

Booking number

menu item be displayed.

connection has been configured by the system administrator. Among other things, the system administrator specifies whether a booking number is entered through the system terminal menu (and therefore during a call). He can, however, also specify that booking numbers must be entered with a code procedure. In that case the booking number must be entered before the call is initiated and the connection is made. It is entered after the routing code and before the actual destination number. In this case it is not possible to enter the booking number during the call.

■ You can also programme the function “Enter booking number” to a feature key (see also Programming

Functions (Features) starting on page 135). Via this feature key you can then enter the booking number

during the conversion. To programme, select the from the

Main menu

. You can define a booking number that will be saved to the feature key. If you do not

Connections: 2ƒDial: 9ƒBooking number

entry

define a booking number, then you can – after pressing the feature key – enter “any” booking number. Ask your system administrator how long a booking number can be (this depends on the system configuration) and which booking numbers already exist, if any.

■ Calls made with booking numbers can be analysed with the Comfort Pro’s Comfort Pro A IVE web

application.

Telephoning Making External/Internal Calls

MenuCard “Busy”

Briefly press the MenuCard key, then select the following from the

Callback

numbers).

Pick-up select…

telephone. If the other telephone is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up selective” is not possible. (*: Not possible if there are already two active calls.)

VIP call

their call waiting protection, call protection or call forwarding (only possible on system terminals). (*: Not possible if there are already two active calls.)

: You leave your call-back request with a busy internal subscriber (not possible for hunt group

*: You accept a call for any other telephone. To do this, enter the number of that

Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot selectively pick up calls to this subscriber’s number.

*: Your call is acoustically signalled to called internal busy subscribers, even if they have activated

Busy

MenuCard …

Accepting Calls Telephoning

Accepting Calls

By Lifting the Handset or Pressing a Key

Normal Call

H Lift the handset.

g Press the call key to which the call is being signalled (hands-free mode).

Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display).

VIP Call

Calls of this type from authorised subscribers are signalled to you even if you have activated your call waiting protection, call protection or call forwarding. You hear the ringing tone:

H Lift the handset.

g Press the appropriate call key (hands-free mode).

Call for a Virtual Number

In the Comfort Pro, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.

Telephoning Accepting Calls

A forwarded call is signalled on the corresponding call key of your telephone. For informational purposes the virtual number to which the call was originally made is shown. The system administrator can also assign the virtual number a name. If this has been done, the name is shown on the display of your telephone.

H Lift the handset.

g Press the call key to which the call is being signalled (hands-free mode).

External Calls with Unknown Call Number

When you receive an external call where the caller indicates a different number than the one actually being transmitted (CLIP no screening), your display will show a “?” next to the call number. If the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark.

Automatic Call Connection

In certain operational modes (e. g. in hands-free operation or when making calls with a headset), it can be useful to be able to accept subsequent calls automatically. On your system telephone, you set the delay after which calls are automatically connected in the MenuCard.

5 Auto call Answer.

sub-menu of the

Calls

Calls During a Conversation

On the Same Call Key

G You are speaking on the telephone, hear the call waiting tone and see the

call on your display.

g Press the call key assigned to the line on which you are speaking. This puts

your first call on hold and connects you to the new caller.

T Press the disconnect key to end the current call. g Press the call key again. G You are now reconnected to the subscriber you put on hold.

Accepting Calls Telephoning

On a Different Call Key

G You are speaking on the telephone, hear the call waiting tone and see the

call on your display.

g Press the flashing call key. This puts your first call on hold and connects you

to the new caller.

T Press the disconnect key to end the current call. g Then press the call key of the held subscriber. (The LED of the call key

flashes and the arrow symbol is displayed.)

G You are now reconnected to the first subscriber.

VIP Call

g You hear the call waiting tone. During a call, press the call key that signals the

call.

MenuCard “Call Waiting”

You hear the call waiting tone. Briefly press the MenuCard key, then select the following from the

Waiting

Reject

Deflect

subscriber’s call number as the destination ( group is authorised to forward calls to internal and/or external destinations.

MenuCard …

: You accept the waiting call. The person you were talking to before is put on hold.

: The caller hears a busy tone.

: You do not accept the waiting call, but deflect it to another subscriber after entering this

Dest.

). You can only use the “Deflect call” function if your user

Call

Telephoning Accepting Calls

MenuCard “Call”

Briefly press the MenuCard key, then select the following from the

Reject call

Deflect call

subscriber’s call number as the destination ( group is authorised to forward calls to internal and/ or external destinations.

Door opener

Voicebox Queries

There are various ways of listening to the messages in your voicebox:

■ via the integrated answering machine Comfort Pro A IAB (from a telephone whose number is not

assigned to your voicebox)

■ by calling the voicebox directly (from a telephone whose number is assigned to your voicebox)

■ by means of the additional menu

MenuCard “Applications” on page 129).

: You reject the call. The caller hears a busy signal.

: You do not accept the call yourself, but deflect it to another subscriber after entering this

Dest.

). You can only use the “Deflect call” function if your user

: This activates the door opener.

9 Applications

Note: For detailed information on the operation of the integrated answering machine, please refer to the user guide of the add-on component Comfort Pro A IAB.

Call

MenuCard …

in the Main menu (see the section entitled

Enquiry, Toggling, Transfer and Conference Telephoning

Enquiry, Toggling, Transfer and Conference

Enquiry/Toggling by means of the R-Key or Another Call Key

R During a call, press the R-key (display in the info line) and: Z Dial the internal or external call number (for manually-seized trunk calls with

the line seizure code digit, e. g. 0, see page 61).

or:

g Press another call key to place an enquiry call with a team member.

The original call is put on hold while you are consulting with the third person.

g To toggle (i.e. switch backwards and forwards between the two calls), press

the key of the held subscriber (the LED of this call key flashes and the arrow symbol is displayed).

h/T End enquiry/toggling by replacing the handset or pressing the disconnect

key.

g/R Then press the key of the call on hold. G You are now reconnected to the caller who was on hold.

Transferring an Internal/External Call to an Internal Subscriber

You have dialled an internal enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key on page 73).

Gh When the subscriber answers, inform them of the call transfer and hang up. h If the subscriber does not answer, hang up; the subscriber is called.

Telephoning Enquiry, Toggling, Transfer and Conference

If the called internal subscriber answers, they are connected to the waiting call. If this call is not accepted within a certain period of time (by default 45 seconds), you are called back and, after lifting your handset or pressing the call key, are reconnected to the original subscriber and the display shows information on the recall.

The period of time after which a recall is made can be changed on the Comfort Pro by your system administrator. Ask your administrator what the current time is.

While a call is being transferred to another internal subscriber, the caller hears music on hold. The setting Music on hold upon transfer on calling in the Configurator of the Web console specifies whether callers continue to hear music on hold on recall, or whether they hear the ring tone again.

T/h If the line of the called internal subscriber is busy, press the disconnect key or

replace the handset and then press

R/g the enquiry key or the call key on which the subscriber with whom you

originally spoke is waiting.

Transferring an External Call to an External Subscriber

An external call can only be transferred to an external subscriber by means of the MenuCard

hold

M To do this, briefly press the MenuCard key. P Select the

Transfer

menu item.

O Confirm with the OK key.

Note: When you call an external number and then transfer this person to another

external party, you will bear the costs for the call between these two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Comfort Pro and occupies two call channels (ISDN user channels).

Subscr on

Enquiry, Toggling, Transfer and Conference Telephoning

MenuCard “Subscr (Subscriber) on hold”

R You are making an internal or external enquiry call … M

Briefly press the MenuCard key, then select the following from the

Transfer

Conference

Toggle

and the one with whom you last spoke.

Park call

“Conversation” starting on page 65). The system offers the next available parking spot (0-9, * or #). Confirm with the key

Door opener

Internal/External Three-Party Conference

You have dialled an internal or external enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key starting on page 73).

: You connect the subscriber on hold to the subscriber with whom you are currently speaking.

: This initiates a three-party conference.

: This function enables you to switch between the subscriber with whom you are currently speaking,

: You can “park” one or more calls and make other phone calls in the meantime (see MenuCard

: This activates the door opener.

Subscr on hold

MenuCard …

G If the subscriber answers, inform them of the conference and P Select the

The conference is started.

Conference

menu item from the MenuCard

Subscr on hold

h/T End the conference by hanging up or pressing the disconnect key.

Note: Interconnecting the two conference subscribers or removing one of them from

the conference is only possible using the appropriate menu item in the MenuCard. 3party conference connections are not available.

Telephoning Enquiry, Toggling, Transfer and Conference

If you wish to speak to one of the conference subscribers separately again or remove one of them,

g Press this subscriber’s call key. You are now speaking with this subscriber,

while the other subscriber is on hold. Now you can toggle again.

T End your conversation with this subscriber by pressing the disconnect key

and

g Then press the call key of the subscriber on hold.

MenuCard “Conference”

Briefly press the MenuCard key, then select the following from the

Disconnect:ƒ34565483

Disconnect:ƒ1234

Transfer

End conference

Toggle

Door opener

: This removes you from the conference, while the two other subscribers remain connected.

: This breaks up the conference and you can now switch between the subscribers.

: This activates the door opener.

: This removes an external subscriber from the conference.

: This removes an internal subscriber from the conference.

: This ends the conference.

Conference

MenuCard …

Special Calls/Functions Telephoning

Special Calls/Functions

Accepting an Appointment Call

You can save appointments with the menu item

At the appropriate time, the appointment message appears on the display and your telephone rings for one minute with the ringer volume steadily increasing. Press the OK key off. Press special tone indicates that the ringer signal was an appointment call.

You can also end the appointment call with the appointment calls are displayed in the

Baby Call

You can save an internal or external call number in the menu item

Protection

period has expired (default setting is five seconds after you have lifted the handset). If you begin dialling a call number within the specified period, the baby call is cancelled. The baby call can also be triggered by pressing the hands-free/open-listening key the headset has to be turned on, see page 120).

Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the Comfort Pro. Ask your administrator what the current value is.

O again to acknowledge the display signal. If you lift the handset during an appointment call, a

. If the menu item has been activated, this programmed call number is dialled when a specified

3ƒAppointments

e key or by lifting the handset. Elapsed and active

Info

MenuCard.

L, a call key g or the headset key K (requirement:

in the MenuCard

Messages

O once to switch the ringer signal

4ƒBaby call

of the MenuCard

Telephoning Special Calls/Functions

Announcements (with and without Intercom)

Announcements can only be made to system terminals. For you to be able to use this function, the system administrator must set up the corresponding authorisation for you. Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions.

■ Announcement with intercom: the microphone of the terminal called is switched on and the person you

are calling can immediately answer your announcement (hands-free mode). An announcement with intercom can only be conducted to a single system terminal (not a group of terminals).

■ Announcement without intercom: The called subscriber hears a special information tone followed by

your announcement. In order to answer your announcement, the subscriber has to take the call just like a normal call (please refer to the section Responding to an Announcement on page 79 also). If you make an announcement to a group of system telephones (e. g. to a hunt group number on which calls are signalled simultaneously), all subscribers called hear the announcement at the same time. You hear a signal tone via your telephone when the (announcement) connection has been made to all called subscribers. If one of these subscribers replies to the announcement (by accepting the call), the announcement call to the other system terminals is terminated.

If a subscriber being called has activated announcement protection or intercom protection, announcements to that subscriber’s call number will not be carried out.

Making an Announcement without Intercom

M Briefly press the MenuCard key and P Select Z Under

Announcement

Dest.:

of terminals).

Make your announcement.

you enter the call number (of a single terminal or of a group

Special Calls/Functions Telephoning

Making an Announcement with Intercom

M Briefly press the MenuCard key and P Select Z Under

Responding to an Announcement

If you receive an announcement yourself, you will hear a special information tone.

Intercom

Device-ID:

administrator can provide you with the device ID.

Make your announcement.

… for an announcement without intercom

you enter the device-ID of the terminal. Your system

H/L To respond, lift the handset or press the hands-free/open-listening key.

or:

K Press the headset key (requirement for headset operation: headset must be

activated, see page 120).

or:

M Briefly press the MenuCard key. P Select

in the MenuCard

… for an announcement with intercom

Announcement

Your telephone switches to the hands-free mode when it receives the announcement. You can speak with the caller immediately.

Note: When you have activated announcement protection (see page 121) and/or intercom protection (see page 122) on your system telephone, announcements to your call number will not be carried out.

Telephoning Special Calls/Functions

Rejecting an Announcement

P In the MenuCard

announcement call. The subscriber making the announcement then hears the busy tone.

or:

Announcement

, select

Reject

if you want to reject the

T/ g You can also reject the announcement by pressing the disconnect key or a

feature key on which you have programmed the

or:

Reject

function.

L/ K You can also reject an announcement call with Announcement with

intercom by pressing the hands-free/open-listening key or – if you are using

a headset – press the headset key (requirement for headset operation: headset must be activated, see page 120).

Answering a Call-back

A call-back request is carried out when the other subscriber is free again.

H When you hear the signal on your telephone, lift the handset.

The other subscriber will be called.

Special Calls/Functions Telephoning

Forwarding Calls

Types of forwarding

You can forward internal or external calls intended for yourself to another internal call number or, provided that you have the necessary user group authorisation, to another external call number. Calls can be forwarded either immediately, after a specified period of time (delay) or if the line is busy. You can configure more than one call forwarding mode at the same time ( configure call forwarding

for internal calls to a different call number. During configuration, the system administrator defines an

delay

interval in seconds for value when programming activated,

Call forwarding to a voicebox

If the integrated answering machine Comfort Pro A IAB, is installed in the communications system, you can also forward your calls to a voicebox configured for you.

Selective Call Forwarding

Further, the system administrator can programme call forwarding where the call number of the caller is analysed (“SCF: Selective Call Forwarding”). Potentially this could be the reason why specific calls do not reach you. If you have any questions concerning this functionality, please consult your system administrator.

Immediately

After delay

is given priority.

Immediately, After delay

for external calls to one call number, and call forwarding

call forwarding. You can replace this default with your own individual

call forwarding. If more than one forwarding mode has been

Busy

). You can, for example,

After

Least Cost Routing

Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers, provided your system administrator has configured LCR and its application in the Comfort Pro correspondingly. Ask your administrator for the configuration applicable to you.

Hunt group call numbers

During system configuration, the system administrator can configure call forwarding destinations for hunt group call numbers. These destinations are called when all users of a hunt group are busy and/or when a call is not accepted by any member of the hunt group within a certain time interval. You cannot view or change this call forwarding on your device.

Telephoning Special Calls/Functions

In addition, the system administrator can determine whether you can forward incoming calls to the hunt group call number or not. If the system administrator does not permit call forwarding for your hunt group call number, any call forwarding that you have programmed on your device is not carried out upon a hunt group call.

Call forwarding chains

The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C. A call for user A is then directly signalled to user C. A setting in your user group regulates which call number appears on your device when a call which has been forwarded multiple times is signalled on your device: you will see either the call number of the last user who programmed the last call forwarding in the chain, or the call number of the first user in the chain. The number displayed is also saved to the caller list for missed calls.

The system prevents call forwarding chains from forming a loop, e. g. when the call forwarding destination refers back to the call forwarding source. When the system detects a call forwarding loop, no further call forwarding is carried out. This can mean that – despite call forwarding being programmed – calls are nonetheless signalled on your device.

A loop is also detected during call deflection. If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain, a negative acknowledgement tone is heard and the call signalling on your device will continue.

Contact your system administrator if call forwarding is not functioning as expected on your device. The system administrator is able to analyse call forwarding chains and eliminate any possible conflicts.

Special Calls/Functions Telephoning

Doorbell, Door Opener

A doorbell is signalled to your call key and appears in the display. If there is an entry in the phone book for the call number, the doorbell name appears.

Opening the Door While the Handset is on Hook

H Lift the handset. M Press the MenuCard key. P To open the door, select the

displayed.

Opening the Door During a Call

Door opener

menu item in the MenuCard

G If the doorbell signal is triggered during a call, you will hear the call waiting

tone.

g Press the call key to which the door call is being signalled. This puts your first

call on hold and connects you to the visitor at the door.

M Press the MenuCard key. P To open the door, select the

displayed.

Door opener

menu item in the MenuCard

g Press the call key again. G You are now reconnected to the subscriber you put on hold.

Telephoning Special Calls/Functions

Entrance Intercom Calls

Calling the Entrance Intercom

If you are operating a “DoorLine” entrance intercom, use the following code procedure to speak with a visitor:

H * 1 0 2

In an enquiry call:

G R * 1 0 2

Signal When the Handset Is on Hook …

H Lift the handset.

■ If your system is connected to an entrance intercom, you can speak to your visitor.

■ Otherwise you will hear a special door tone when you lift the handset.

Signal During a Call

G If the doorbell signal is triggered during a call, you hear a call waiting tone. Proceed as described in the

chapter Doorbell, Door Opener, section Opening the Door During a Call starting on page 83.

Door Call Forwarding

You can forward calls signalled from the doorbell to another (internal or external) call number, a so-called “pharmacy line”. This is done through the

“Call Forwarding”

starting on page 115

Call forwarding

menu (see the section entitled MenuCard

Call Duration

All door calls are automatically terminated after a specific period has expired. This ensures that forwarded door calls do not unintentionally lead to continuous calls (e. g. to a mailbox).

Your system administrator can configure the period in the Comfort Pro from 30 to 300 seconds. Ask him what the current time value is.

Making Calls from the Telephone Book Telephoning

Making Calls from the Telephone Book

The Telephone Book

Approximately 2,000 entries can be saved in your communications system’s telephone book.

This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company version of the Comfort Pro, the entries in the companies’ telephone books.

How many entries you can save in your personal telephone book is determined by your system administrator when configuring the Comfort Pro. The personal entries are automatically sorted into the comprehensive register, but can only be viewed on your telephone. (However, the system administrator or a person with the relevant authorisation can delete your telephone book completely.)

For instructions on managing the telephone book, refer to the section entitled MenuCard “Phone Book” starting on page 127.

MenuCard “Phone book”

A Briefly press the ABC key. P Enter the first letter of the entry you are looking for and use the arrow key to

scroll through the list.

H When you pick up the handset, the entry will be dialled. If the entry has

multiple numbers, the preferred number will be dialled.

OPO If an entry has multiple call numbers, you may also directly select one of

them. Press the OK key and select your selection with the OK key and

Info

to display the call numbers of the entry.

Office, Mobile

Dial

(or pick up the handset). Select

Private

. Confirm

Telephoning Making Calls from the Telephone Book

Speed-Dialling

All central telephone book entries can also be selected by two-digit or three-digit speed-dialling numbers once they have been configured. The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999. Ask your system administrator how many digits are valid.

Selecting a Speed-Dialling Destination

H*7Z(SD no.)

alternatively:

H*7*Z(SD no.) #

Note: If you have the telephone book open, instead of keying in the name, you can

Add Phone Numbers to Telephone Book from Lists or during a Call

You can add phone numbers saved in your call list or your redial list to a telephone book (see MenuCard “Calls” starting on page 111 and Redialling starting on page 54). You can also add the other party’s phone

number to the telephone book during the call (see MenuCard “Conversation” starting on page 65).

also press the star key entry.

* and enter the speed-dialling destination to find the name

Select the

■

1ƒNew entry

■

2ƒAdd

Phone Book

: You can add the phone number to an existing telephone book entry.

menu item.

: You can add the phone number to a telephone book.

Making Calls from the Telephone Book Telephoning

Add Phone Number as New Telephone Book Entry

PO Select PO

ZO Enter

1ƒNew Entry

Personal, Central, Company

telephone book. If your system administrator has given you (or the user group you are part of) the relevant authorisation, you can also edit the central telephone book and your company’s telephone book. Select the desired telephone book and press the OK key.

Office, Mobile, Private

should be saved as. Confirm your selection with the OK key.

Name

and

You can add to the telephone book entry by entering further phone numbers.

and press the OK key.

: Define the kind of phone number the list entry

First Name

: You can add the entry to your personal

. Confirm each entry with the OK key.

PO If you add the entry to the central telephone book, you can assign a speed-

dialling number. Select will offer a speed-dialling number. You can accept this number or enter another one which is not in use.

Abbrev. no.

and press the OK key. The system

PO If the newly entered phone number is to be dialled automatically whenever

you call the subscriber (by using the telephone book) you can save this number as a default number. To do this, select the list item press the OK key.

Default

and

PO You can (automatically) suppress your own phone number if you dial the

newly entered phone number from the telephone book. To do this, select the list item

Suppress number

and press the OK key.

PO To save the telephone book entry, select the

OK key.

Save

menu item and press the

Telephoning Making Calls from the Telephone Book

Add Phone Number to a Telephone Book Entry

PO Select PO

2ƒAdd

and press the OK key.

Personal, Central, Company

telephone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central telephone book and your company’s telephone book. Select the desired telephone book and press the OK key.

: You can add the entry to your personal

PO In the relevant telephone book, select the entry you would like to add to

(please also refer to the explanations under “Look up name” in the section MenuCard “Phone book” starting on page 85).

Office, Mobile, Private

should be saved as. Confirm your selection with the OK key.

: Define the kind of phone number the list entry

ZO Add more information to the entry as described in Add Phone Number as

New Telephone Book Entry on page 87.

PO To save the telephone book entry, select the

OK key.

Save

menu item and press the

Hot Desking: Your Telephone Goes Wherever Your Desk Is Telephoning

Hot Desking: Your Telephone Goes Wherever Your Desk Is

“Hot Desking” means that you log in to the telephone at your desk and your call number and your telephone settings are available to you on that phone. This function is particularly interesting for companies whose staff travels quite a bit. When a “Hot Desking” user is working in the office, he/she simply logs in to any available telephone. This telephone will then have the corresponding properties and profile of the logged in user. When he/she makes a call from this phone, his/her name and call number are what the caller sees. And vice versa the user can be reached via his/her usual call number.

To be able to use this function, the system administrator has to configure a user interface for you for a system telephone. This involves saving your internal call number along with a certain terminal type in the database of the communications system. When you load this user interface to a system telephone, you can programme keys, add telephone book entries, edit lists, etc. as you usually do. All these settings are always saved along with your user interface and placed in the communications system database.

Which System Telephones Can I Use?

This function is supported on the standard system telephones Comfort Pro P 100/300/500, as well as the IP system telephones Comfort Pro P 300 IP/Comfort Pro P 500 IP (please refer to the chapter VoIP Telephones starting on page 92 also). The user interfaces are compatible with standard system telephones and IP telephones. When the system administrator has configured a user interface for you for the Comfort Pro P 500, you can load it for the same type of IP telephone, the Comfort Pro P 500 IP and vice versa. The same applies to the Comfort Pro P 300 and Comfort Pro P 300 IP telephones.

The system administrator can set up multiple user interfaces for your internal call number, e. g. for a Comfort Pro P 100 and a Comfort Pro P 300, so that you have a wider selection to choose from. If you have multiple internal call numbers, the system administrator can set up user interfaces for each of these.

Which System Telephone Is “Available”?

The “available” system telephones display telephones, please go through the following steps.

Logged out

in their info line. To log in to one of these

Telephoning Hot Desking: Your Telephone Goes Wherever Your Desk Is

Logging in to a System Telephone

M Press the MenuCard key.

The MenuCard Comfort Pro P 500; the

ZP Under

PIN. If necessary, the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface (and use or alter your telephone settings). If you have not yet received a user PIN, skip this entry with the arrow key. If multiple user interfaces are saved to your call number or if you have multiple internal call numbers, a pick-list will appear. Use the arrow key to select the desired entry.

PO Select the

A feature key (labelled

Logging Yourself or Another User Out

Use the following steps to log out yourself or another user (if the other user has forgotten to log out).

Comfort Pro P 500 enables you to easily log in to system telephones that are logged out. Press this feature key and the MenuCard for logging in will appear.

will open on the Comfort Pro P 300 and on the

No:

field will appear on the Comfort Pro P 100.

No:

, enter your internal call number and under

menu entry and press the OK key.

) on the Comfort Pro P 300 and on the

PIN:

enter your user

M Long press the MenuCard key, then … PO Select MenuCard PO Select the

Protection

Logout

menu item, press the OK key.

, press the OK key.

O Confirm the security prompt by pressing the OK key once more.

Programming a feature key enables you to log yourself out at the press of a button (see

the chapter Programming Functions (Features) starting on page 135).

Hot Desking: Your Telephone Goes Wherever Your Desk Is Telephoning

What Happens if Someone Calls Me and I am Not Logged in to a System Telephone?

When you are logged out, system telephones offer functions comparable to the “Call protection” feature. When a person calls you, he/she hears the ring tone. This call will be saved in your call list. The next time you log in to your system telephone, you can query the call list and call the person back.

Can I Make a Call from a System Telephone that is Logged Out? No, system telephones that are logged out cannot be used to make calls, with one exception: Emergency numbers can be dialled.

Logging In and Out with the Telefonie-Assistent

If you use the Telefonie-Assistent programme package at your desk, you can log in to any available system telephone via this programme. You can configure the Telefonie-Assistent so that when you launch the programme you are automatically logged in to a system telephone. This programme also offers logging out of a system telephone. For more details, please refer to the online help of the Telefonie-Assistent.

For the System Administrator:

■ The “Hot Desking” function is activated in the menu Telephony: Devices: Hot Desking. This is also

where you can configure user interfaces, i. e. assign selected internal call numbers to terminals. Users with these call numbers are then able to use this function at the telephones so defined.

■ Select the telephones to which user interfaces may be loaded in the menus Telephony: Devices: VoIP

Phones and Tel eph on y: Por ts: UP N.

■ Assigning a user PIN provides log-on protection for system telephones. This PIN is entered in the menu

User Manager: User.

■ The call numbers that can be dialled from a logged out telephone (e. g. emergency numbers) are

managed in Special list 1 (menu Telephony: Lists: Special lists).

VoIP Telephones

VoI P Telephones

VoIP stands for “Voice over IP” and refers to telephony where voice data is transmitted via Internet Protocol (IP). VoIP enables companies to use existing company data lines without having to lay new telephone lines. To be able to use this technology, however, suitable devices which support it are necessary.

The following IP system telephones are suitable, e. g. Comfort Pro P 300 IP and Comfort Pro P 500 IP. These telephones offer the same range of functions that the Comfort Pro P 300 and Comfort Pro P 500 standard system telephones offer and are operated in exactly the same way. The number of keys and their functions and the displays are the same for both the standard and the IP system telephones. Key extensions can also be connected to IP system telephones (see also the chapter Key Extensions starting on page 34).

Note: The IP telephones Comfort Pro P 300 IP and Comfort Pro P 500 IP can only be

If your system administrator has configured an IP system telephone for you, the following information will be of interest to you:

■ During some connections you may experience short breaks or hear an echo. This depends on the

transmission quality of the line and is not due to your telephone functioning improperly.

operated on the Comfort Pro communications system.

■ If your telephone is being connected to the line or the connection is interrupted (e. g. if the company

network breaks down), the required terminal software will be loaded (the telephone “reboots”). This happens automatically and may take some minutes. The telephone is ready for operation when the display shows the time and the internal call number. Then you may use the telephone as per usual.

■ When telephoning via connected headset, it is advisable to wait a second after accepting an incoming

call before you begin to speak. This brief time interval is necessary to allow the VoIP connection to be established between yourself and the caller.

IP System Telephone Ports VoIP Telephones

IP System Telephone Ports

IP system telephones have additional ports not included with the standard system telephones. Above the display on the back of the device there are two RJ45 jacks for connecting the data line(s). These ports are labelled LAN and PC. Depending on how your workstation is equipped technically, there are two options for connecting the IP system telephone. Your system administrator will connect the telephone for you. If for whatever reason the lines get disconnected at some point, follow the steps below to reconnect the telephone yourself.

Option 1: Your Workplace Computer has a Network Port Available.

Insert the network cable into the telephone’s LAN port and the other end of the cable into the available network port.

Option 2: Your Workplace Computer has just One Network Port Available which is Used by Both

Tel ephone and PC.

The telephone can be looped into the existing network connection via its LAN and PC jacks. To connect the telephone, use a network cable to connect the telephone to the PC, one end of which is inserted into the PC port of the telephone. A second network cable is inserted into the LAN port of the telephone, the other end of which goes into the network port.

The power supply of the telephone and the connected key extensions is provided by the network feed (“Power over Ethernet”). If your company network does not supply Power over Ethernet, the telephone will require a separate power supply via an additional AC adapter plug (product code 4516000 (product name “Comfort Pro PN”)). The AC adapter plug is plugged into the port on the base of the telephone. This symbol identifies this port. If there are one or more key extensions connected to this telephone, the AC adapter plug is not plugged into the port on the base of the telephone but into the outside key extension (insert it into the port with the symbol) and provides power to the entire device.

Please note: Never operate an IP system telephone with PoE and AC adapter plug

If you have any questions on this topic, would like some more information or need help with anything in this regard, please contact your system administrator.

simultaneously!

VoIP Telephones Notes for the System Administrator

Notes for the System Administrator

The “Mounting and Commissioning” guide contains detailed information on VoIP and how to commission and configure IP system telephones.

Please note: For feeds to IP system telephones, Power-over-Ethernet function in

S N

accordance with IEEE 802.3af - class 3 standard is required!

Note: Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect an IP system telephone to a Local Area Network (LAN).

Team Functions

The system administrator can form a team with two or more telephones and programme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

As a member of a team, you can see on your display which of the other team members are currently busy. Team members can answer one another’s calls and transfer them. They can also substitute for one another.

For an overview of team functions and some examples of how they are used, please refer to the chapter entitled “Team Functions” in the Mounting and Commissioning” guide.

For information on the display texts, please refer to the chapter entitled Display and MenuCards starting on page 26; for information on the call keys, refer to the chapter entitled Key Assignments starting on page 14.

Team Functions Managing Calls in a Team

Managing Calls in a Team

In a team configuration, the operation of call keys is very similar to the operation described in the previous chapters of this user guide.

This chapter gives a brief explanation of how to operate the telephones in a team configuration and refers you to other chapters where appropriate.

Making External/Internal Calls

For information on how to operate these functions, please also refer to the chapter entitled Making External/ Internal Calls starting on page 61.

Using Trunk Keys

H / L / K Trunk key 1 is automatically seized when you lift the handset, press the

hands-free/open-listening key or the headset key (prerequisite: the headset is switched on, see page 120). You can make internal and external calls.

g If you have programmed several trunk keys on your system telephone, you

can seize them separately.

Using Team Keys

g To call another team member, simply press their team key.

Using Busy Keys

g The busy key tells you the current status of a team member’s telephone,

enabling you to react correspondingly. The LED on the busy key lights up when the number configured for that key is busy. If you want to call another team member (when the LED is off, i.e. when this team member’s telephone is not busy), simply press their busy key. As opposed to the team key, the call here is made using your own trunk key, so your call number is then busy.

Managing Calls in a Team Team Functions

Using Direct-call Keys

g Via direct-call keys you can call team members even if they have

programmed a substitute.

Accepting Calls

For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 69.

Using Trunk Keys

Calls are indicated on the appropriate trunk key by a visual signal and (if configured) acoustically as well.

H You can accept the call by picking up the handset, or g pressing the trunk key, or L pressing the hands-free/open-listening key, or K pressing the headset key (prerequisite: the headset is switched on, see

page 120).

With the trunk keys you can set your telephone to idle either by programming call protection, call forwarding or a substitute. You can also change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. call key” (Trunk Key) on page 101).

Using Team Keys

gFor calls for another team member, the call number of the caller (or the name if there is a

corresponding entry in the telephone book) and the user name of the team member are shown alternately in the display. You can accept a call for another team member by pressing the appropriate team key on your telephone. You can put the accepted call through to the team member using the team key.

You can change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. team key” starting on page 102).

Team Functions Managing Calls in a Team

Using Busy Keys

gWhen a call comes in for a team member, the LED for the programmed busy key flashes. You accept

the call by pressing the busy key. As opposed to the team key, the call here is taken on your own trunk key, so that the called call number remains free. You can forward the accepted call to the team member (refer to section Transferring on page 98).

Using Direct-call Keys

gVia direct-call keys you can only make calls to team and trunk keys programmed with the same call

number. No calls are signalled to direct-call keys.

Enquiry, Toggling and Transferring

For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 73.

Within a team you can put a call on hold for enquiries or transfers. Calls on hold are indicated by the LED flashing slowly on your telephone.

While the call is on hold you can make an enquiry call to another member in the team and transfer the call.

The following is a brief description of all call keys (trunk key, team key, busy key and direct-call key).

Enquiry Calls

g Press the call key of the team member with whom you want to consult. The

original call is put on hold.

Toggling

g To toggle (i.e. switch back and forth between the two subscribers in the call),

press the key of the held subscriber.

Transferring

Gh Announce the call transfer to the other team member and put the handset on

the hook. The call on hold is now transferred to the other team member.

T-Home Comfort Pro P 300, Comfort Pro P 500 IP, Comfort Pro P 100, Comfort Pro P 500, Comfort Pro P 300 IP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Comfort Pro P 100/300/500 System Telephones

Using Your Telephone

Safety Precautions

Installation Site

Cleaning

Attaching the Pedestals and Adjusting the Inclination

Wall Mounting

Key Assignments

Dial Keypad with ABC Assignment

Trunk Key (Call Key 1)

Programmable Keys

Redial Key

ABC Key

MenuCard Key

C-Key

Info Key

Hands-Free/Open-Listening Key

Muting Key

Disconnect Key

Headset Key

Enquiry Key

Plus/Minus Key

ESC Key

Arrow Key

OK Key

The Locking of Your Telephone Interface by the System Administrator

Labelling the Keys

Display and MenuCards

Changing the Language

Info Line(s)

Key Lines

MenuCard Display

Invoking MenuCards and Selecting Items from the List

Setting Windows and their Characteristics, Toggling

Entering/Deleting Digits

Deleting Lists

Entering Text

Automatic Exit

Key Extensions

Operating the Key Extension Keys

Choosing a Key Level

Labelling a Key on the Key Extension

Using a Headset

Telephoning

In a hurry?: A Brief Explanation of Important Functions

Talking on the Phone: Via the Call Key or the Handset

Tel e ph on in g

Redialling

Receiving Calls

Who Called?

Querying/Toggling, Transferring

Audio: Muting, Open-Listening, Adjusting Telephone Volume

General Functions

Assignment of Internal and External Call Numbers

Signalling on the Call Keys

Calls in the Call Waiting Queue

Block Dialling/Automatic Dialling

Muting

Call-charge Display, Duration Display

Adjusting the Volume with the Plus/Minus Key

Redialling

Hands-free Mode, Open-listening Mode

Blocked/Unblocked Call Numbers

Tel ephone Loc k

DTMF Postdial/VF Signalling

Keypad Dialling

Least Cost Routing (LCR)

Transmission of Call Numbers

MenuCards Before and During a Call

MenuCard “Selection” in the Idle State

Making External/Internal Calls

Manual or Automatic Line Seizure

Making an External Call

Making an Internal Call

Using Destination Keys to Make Calls