T-Home Comfort Pro CM 500, Comfort Pro CM 510 User Manual

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DECT Telephones Comfort Pro CM 500/510

User Manual

Contents

General Information 9

Appropriate Use / Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Overview and Basic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

■ Authorisation is Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

■ Further Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

■ DECT and GAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installation 13

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Inserting Standard Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Inserting the Power Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Mounting / Removing a Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Lanyard Fastener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Headset Socket/Bluetooth

■ Comfort Pro CM 510 : Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

USB and External Charging Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

■ Comfort Pro CM 510 – USB Port: Removing the Cover. . . . . . . . . . . . . . . . . . . . . . 16

Setting Up and Connecting the Charger “Comfort Pro CL 500” . . . . . . . . . . . . . . . . . . 16

Power Supply / Power Supply Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Important Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

■ Precautionary Regulations during Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Commissioning 20

Charging and Usage Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

■ Battery Charge Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

■ Charge Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Mobile Unit Subscription (Checking In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

■ Checking In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Functions 24

Operational Controls on the Mobile Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Display Elements and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

■ The Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

■ Display Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

■ Line of Softkeys and Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

The LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Illumination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Locking Your Telephone Interface by the System Administrator . . . . . . . . . . . . . . . . . . 33

Menu Navigation 34

Using Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Example: Language Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

The Editors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Basic Functions 38

Device Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

■ Switching Mobile Unit On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

■ Keylock / Phone lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

■ Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

■ Speaker/Handsfree Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

■ Adjusting Volume During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

■ Switch Ringer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

■ Switch Off Ringer When Called. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

■ Vibra Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

■ Muting Mobile Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

■ Illumination/Display Dimming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

■ Display: Change Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

■ Automatic Hide / Message Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

■ Event Window and Info Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

■ Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Bluetooth

■ Subscribing / Renaming / Unsubscribing Bluetooth Headset. . . . . . . . . . . . . . . . 43

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

■ Telephoning via the Bluetooth Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Special Key (Hotkey) / VIP-List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Special Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

■ Emergency Call Key (SOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

■ The Alarm Sensor (Comfort Pro CM 510). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ Internal and External Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ External Seizure and Entry of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ Multiple Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

■ Multiple Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

■ DTMF Postdial/VF Signalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

■ Charge Display (Charges) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

■ Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

■ Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

■ Keypad Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

■ Least Cost Routing (LCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

■ Calls in the Call-Waiting Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

■ Calls with Booking Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

■ Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Menu Before and During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Tel eph oni ng 57

External/Internal Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

■ Dialling Directly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

■ Pre-dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

■ Making a Call from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

■ Making Calls from the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

■ Using Routes to Make Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

■ Menu when Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

■ Menu when Pre-dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

■ Menu during Conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

■ Menu if Subscriber Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

■ Menu when Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

■ Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

■ Incoming Call Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

■ Call Waiting Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

■ Enquiry/Toggling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

■ Transferring an Internal/External Call to an Internal Subscriber. . . . . . . . . . . . . . . 73

■ Transferring an External Call to an External Subscriber. . . . . . . . . . . . . . . . . . . . . . 74

■ Enquiry Call Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

■ Menu when Subscriber on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

■ Three-Party-Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

■ Menu during Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Special Calls/Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

■ Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

■ Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

■ Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

■ Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

■ Baby Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

■ Confirming Appointment/Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

■ Accepting an Appointment Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

■ Doorbell, Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

■ Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Phone Book 87

System Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

■ Calling from the Communications System Phone Book . . . . . . . . . . . . . . . . . . . . . 88

■ Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

■ AddPhone Numbers from Lists to Communications System Phone Book . . . . . 89

Personal/Local Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

■ Calling from the Personal/Local Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

■ Adding Entry to Personal/Local Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

■ Editing Personal/Local Phone Book Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

The Device Menu 95

Information on the Display Symbols

in the Device-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Overview: Device Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

“Info” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

“Active features” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

“Phone book” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

“Un Park” Menu Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

“Pickup” Menu Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Take” Menu Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Time/Alarms” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Audio” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

“Call filter” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

“System” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

“System menu” / Total Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

■ System menu: “Calls” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

■ System menu: “Call forwarding” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

■ System menu: “Messages”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

■ System menu: “Protection” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

■ System menu: “Connections” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

■ System menu: “Phone book”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

■ System menu: “Applications” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

■ System menu “Central settings” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

“Settings” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

“Security” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

“Profiles” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Key Programming 132

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Programmable Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Appendix 136

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Buetooth Qualified Design Identity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Index 144

General Information

The DECT telephone Comfort Pro CM 500/510 is a cordless system telephone for operation on the Comfort Pro communications system. You can also operate your DECT telephone on other communications systems and thus use it at different locations. Operation on communications systems by other manufacturers is still possible when they comply with the GAP standard.

There are two DECT telephone models available:

Comfort Pro CM 500

– 1 hotkey / 3 side buttons (programmable) – 3 softkeys (2 of them programmable) – 2 programmable navigation keys – colour display – caller list for up to 50 entries – redial list for 50 entries – private/local phone book / personal directory for 200 entries – headset connection via cable or Bluetooth – mini USB connection – IP 50 ingress protection

Comfort Pro CM 510

– 1 hotkey / 3 side buttons (programmable) – 3 softkeys (2 of them programmable) – 2 programmable navigation keys – colour display – 1 emergency key (SOS) – caller list for up to 50 entries – redial list for 50 entries – private/local phone book / personal directory for 200 entries – sensor for man down, no movement, escape alarm – headset connection via cable or Bluetooth – mini USB connection – IP 65 ingress protection (dust and jet-water protected)

General Information Appropriate Use / Declaration of Conformity

Appropriate Use / Declaration of Conformity

This product can be operated on a DECT-GAP-compatible communications system in all EU member countries. The telephone complies with radio-specific European-harmonised DECT standards.

The CE mark on the product confirms conformity with the technical regulations regarding user safety and electromagnetic compatibility, valid as of the issue date of the corresponding Declaration of Conformity according to European Directive 99/5/EC.

Safety Information

Please be sure to note the following when setting up, connecting and operating the telephone:

■ Place the charger on an anti-slip mat.

■ Position the connecting cable where it will not cause an accident!

■ The charger may only be set up and operated within a closed building.

■ Please refer to page 18 for important information on battery use.

■ Do not lay down the mobile unit or set up the charger

– near heat sources, – in direct sunlight, – near other electrical devices generating strong, magnetic fields.

■ Protect your telephone from moisture, dust, aggressive fluids and vapours.

■ Connect only approved accessories.

■ Only use the the power supply (ID No.: 23-001061-00) included with Comfort Pro CL 500 charger, see

also Setting Up and Connecting the Charger “Comfort Pro CL 500” on page 16.

■ Do not use any power supply that is visibly damaged (ruptures, cracks of the housing).

■ Switch off the mobile unit before you remove the batteries.

Overview and Basic Information General Information

■ Research has demonstrated that in certain cases medical devices can be affected by portable

telephones (DECT) that are switched on. This is why when within medical institutions you should be sure to comply with the regulations of the respective institution when using portable telephones.

Warning! Never

■ Only use a slightly damp or an anti-static cloth to clean your telephone. Never use a dry cloth. Never use

cleansing agents.

■ Do not use your telephone in areas at risk of explosion.

■ Do not use Comfort Pro CM 500 in damp rooms (e.g. bath).

■ Do not hold the telephone in the hands-free mode next to your ear as the volume can be very high.

– open the charger or the mobile device (aside from the battery compartment lid)! – touch the plug contacts with sharp, metal objects! – carry the charger by the connecting cable!

■ Set up and keep mobile device and accessories outside the reach of children.

Note for Persons Wearing Hearing Aids

Persons wearing hearing aids should keep in mind that when using the mobile device at sufficient volume, the resulting radio signal interference produces an unpleasant humming noise.

Overview and Basic Information

Authorisation is Required

Most of the features mentioned in this manual can only be used when you have the corresponding user authorisation. Your system administrator configures authorisations when configuring the communications system.

Contact the system administrator when you have questions on specific features or are not able to use a feature satisfactorily.

General Information Overview and Basic Information

Further Documentation

Please use the other included documentation on parts of your communications system. This documentation is on the Comfort Pro product CD.

DECT and GAP

A digital radio connection is established between the mobile unit and the base station (Radio Fixed Part, RFP) in accordance with the DECT standard (DECT = Digital Enhanced Cordless Telecommunications). The digital channel ensures the best voice quality without static or background noise. The Generic Access Profile (GAP) is used for signalling between the communications system and the mobile unit.

The Generic Access Profile (GAP) and the DECT standard define procedures according to which digital cordless telephones can establish connections. The GAP standard applies independent of manufacturer, meaning that communications systems and mobile units of various manufacturers can be combined. The basic functions (telephoning, accepting calls) are always available in these combinations; other functions (e.g. displaying the call number on the display, displaying connection charges) which your Comfort Pro communications system provides along with your mobile unit, may not be available with other manufacturers’ communications systems. Please consult the corresponding manufacturer’s user guide or contact your system administrator.

Information on Transmission Quality

■ Due to digital transmission within the frequency range used – even within range depending on the

structural environment – dead spots can result . In this case, transmission quality can be lessened by increased and brief transmission gaps. A slight movement outside the dead spot will re-establish the usual transmission quality. When a caller goes out of range, the connection is disconnected.

■ In order to avoid radio-related interference with other electronic devices, we recommend as great a

distance as possible (minimum of 1 m) between the charger or mobile unit and other devices (e.g. radios, loudspeakers, etc).

■ As is the case with any cordless telephone, the mobile unit uses radio signals which do not guarantee a

connection under all circumstances. This is why you should never completely rely on cordless telephones for essential communication (e.g. for medical emergencies).

Scope of Delivery Installation

Installation

Scope of Delivery

This package includes:

■ a mobile unit (Comfort Pro CM 500 or Comfort Pro CM 510)

■ a standard battery

■ belt clip

Inserting Standard Battery

Comfort Pro CM 500

Slide the battery compartment lid down until the catch releases, then lift it. Insert the battery with the contacts pointing down. Place the battery compartment lid on the unit and slide it upwards until it clicks into place.

Comfort Pro CM 510

Loosen the two screws on the rear side of the mobile unit with a suitable tool and remove the lid. Insert the battery with the contacts pointing downwards, close the battery compartment with the lid (insert lower down, press upwards) and screw it shut again. Do not damage the rubber seal when putting it back together.

Installation Inserting the Power Battery

Inserting the Power Battery

You can order a battery with greater charge capacity (power battery) as an accessory. It is thicker which means you need a different battery compartment lid which protrudes ca. 6 mm on the rear side of the device.

Mount the new battery compartment lid as described above. You should first remove a bracket if mounted.

Note: If you require a spare battery or power battery with the necessary battery

compartment lid, please contact the Deutsche Telekom hotline on 0180 5 1990 during normal office hours. The call costs 0.14 EUR per minute or part thereof for a call from the Deutsche Telekom fixed line network.

Mounting / Removing a Bracket

Comfort Pro CM 500

The bracket that comes with the product is placed on the two openings at the upper end of the mobile unit and snapped into place by pressing on it. To remove the bracket, press in the little recesses of the edge of the bracket and pull the bracket apart somewhat.

Lanyard Fastener Installation

Lanyard Fastener

There are two openings on the upper part of the bracket. The lower end of the lanyard can be fed through them (please mount with the bracket removed). Lanyards are available as accessories.

Headset Socket/Bluetooth

All mobile units have a 2.5 mm jack socket on the bottom for connecting a headset. Use recommended headsets only.

Furthermore, the mobile units have a Bluetooth interface (2.0) for operating corresponding headsets. The Bluetooth interface can be used for transmitting audio data only with a headset.

Buetooth Qualified Design Identity

The Bluetooth QDID for your Comfort Pro CM 500/510 is: B014700.

Safety Precaution

Headsets (earphones and headphones) can produce tones which are very loud and high. When you are exposed to such tones, this can lead to hearing damage. Before using a headset, please adjust the volume to the lowest possible level. You can make these settings for cable-connected headsets in the >

Volume> Headset (cable)

Bluetooth headsets (please consult the device user guide). When telephoning with the headset, adjust the volume – if necessary – slowly.

Comfort Pro CM 510 : Removing the Cover

menu (see page 104). Adjust the setting directly on the device with

Audio

The opening of the headset socket is closed with an undetachable cover. If a headset is not used, please be sure to close the opening to be sure the device can be operated in accordance with its protection class.

Remove the cover by tugging it out of the housing on the upper edge. Never tug it out on the lower edge!

Installation USB and External Charging Port

USB and External Charging Port

There is a mini USB port (2.0) on the lower right side of the mobile unit. It has two functions:

■ As an interface for connecting to the PC e.g. to load data to/from the device. When the mobile unit is

connected to a PC it is charged simultaneously. The charging process is slower, however, than when the mobile unit is charged in the charger.

■ As a connection socket for a USB charger. This charging process is also slower than when charging in the

charger.

Be sure to use only a shielded USB cable.

Comfort Pro CM 510 – USB Port: Removing the Cover

The opening of the USB port is closed with an undetachable cover. If a USB cable is not used, please be sure to close the opening to be sure the device can be operated in accordance with its protection class. Remove the cover by tugging it out of the housing on the upper edge. Never tug it out on the lower edge!

Setting Up and Connecting the Charger “Comfort Pro CL 500”

As additional component you can purchase the Comfort Pro CL 500 charger (material no. 40246042).

Comfort Pro CM 500: The mobile unit can be operated without changing the charger.

Comfort Pro CM 510: When operating the mobile unit, you

have to remove the two lateral guides in the charger. These are easy to lift up on the inner edge using a fingernail or a paper clip.

Power Supply / Power Supply Unit Installation

You can also remove the guides by pressing a suitable screwdriver in the longish holes on the bottom of the charger.

Connect the power supply unit with the charger and place the connecting cable through the cable guide. If necessary, change the connector of the power supply (see Power Supply / Power Supply Unit on page 17).

Where to Set It Up

Your telephone is made for normal usage conditions. Today’s furniture is coated with a sheer myriad of lacquers and plastics and treated with various lacquer care products. It is possible that some of these materials contain components which can attack and deteriorate the plastic feet of the charging station. The device feet altered by these foreign substances may leave undesirable marks on furniture surfaces.

For understandable reasons, the manufacturer cannot assume liability for these types of damage. This is why you should use an anti-slip mat under your charging station – particularly with furniture that is new or has been freshened up with lacquer care products.

Note: Please make sure you do not set up the charging station in the space where

doors or windows open: Damage Risk!

Power Supply / Power Supply Unit

The power supply unit is suitable for 100V to 240V alternating current (50-60 Hz). It comes with 4 interchangeable adapters so it can be used practically anywhere worldwide. As needed, put the connector on the power supply used in your country. Mounting varies slightly as there are two variants of the power supply connector:

Variant 1: Position the switch on the power supply at OPEN and slide the connector in place upwards and off. Stick the desired new connector into the power supply and lock it by positioning the switch at LOCK.

Variant 2: Remove the connector if one is there by pressing OPEN. Then place the desired new connector into the power supply slightly diagonally with the TOP designation showing upwards. Press it down until it clicks into place.

When you wish to disconnect the charger from the power supply, pull the power supply unit plug out of the mains socket. If there is a power outage, all memory data (programme and user data) are saved on the mobile unit without alteration.

Installation Micro SD Card

Micro SD Card

Under the mobile unit battery there is a recess for inserting a micro SD card. In the current scope of delivery this has no function and will serve future applications. When inserting batteries, be careful not to damage the insertion recess.

Important Battery Information

Devices are operated using a Li-ion battery (standard and power battery).

Be sure to read the following precautionary regulations before using the battery for the first time. Retain these precautionary regulations and all operating instructions close at hand for later reference.

Not observing any of the following precautionary battery operation regulations is hazardous and can lead to overheating, inflammation and explosion.

■ CAUTION: Explosion hazard when battery replaced improperly.

■ Never use the battery for providing power to other devices. It is exclusively for supplying power to the

mobile units.

■ Never use or leave the battery near open flames.

■ Never put the battery in a microwave oven, throw it into a fire or expose it to extreme heat in any other way.

■ Never carry or store the battery together with electroconductive articles (necklaces, pencil leads, etc.)

■ Never take apart the battery or modify it in any way or subject it to powerful blows.

■ Never immerse the battery in freshwater or saltwater.

■ Never use or leave the battery in direct sunlight, or in a car parked in direct sunlight or anywhere else with

high temperatures.

■ If you ever notice any fluid leakage, an unusual smell, accumulation of heat, discolouring, deformation or

any other abnormal condition while using, charging or storing the battery, remove it immediately from the mobile unit and keep it away from open flames.

Important Battery Information Installation

■ Battery fluid can damage your eyes. If you ever get battery fluid in your eyes, immediately rinse them with

clean tap water and contact a doctor.

■ If the battery is to be used by children, make sure that a responsible adult instructs them regarding

relevant precautionary regulations and make sure the children use the battery properly.

■ If battery fluid accidentally gets on your clothing or skin, immediately rinse the spot with clean tap water.

Extended contact with battery fluid can lead to skin inflammation.

Precautionary Regulations during Usage

■ The battery is only intended for usage with this mobile unit.

■ Only use the charger that comes with the product for charging.

■ A new battery is not charged. Before using it the first time, you thus have to charge it.

■ Using a battery in a cold environment can reduce the expected operating time of a fully charged battery.

Charge the battery in a place where the temperature is within the 10° C to 35° C range. Charging the battery outside this temperature range can mean the time required for charging is longer or result in failure to charge.

■ If the operating time of a battery is very limited after being fully charged, this indicates the life span of the

battery has expired. Replace the battery with a new one.

■ Never wipe off the battery with thinner, benzine, alcohol or other volatile agents or chemically treated

cloths. Otherwise, this could cause deformation of the battery or malfunctioning.

■ When you have to ship your mobile unit with an installed Li-ion battery or ship the Li-ion battery sepa-

rately, please observe the legal stipulations and directives regarding sending hazardous materials with the post.

Commissioning Charging and Usage Times

Commissioning

Load the battery before using the mobile unit for the first time. Maximum battery performance is achieved only after three to five charge and discharge cycles. Place the mobile unit regularly into the charger to charge the battery optimally.

Your mobile unit is only ready for operation, for accepting/making calls after charging the battery the first time.

Charging and Usage Times

Charge Time in the Charger (uncharged battery):

2.5 hours to full capacity (standard battery), 5 hours (power battery).

Charge Time using USB Charger:

5 hours to full capacity (standard battery), 10 hours (power battery).

Talk T ime:

Standard battery – up to 12 hours (at full charge). Power battery – up to 24 hours (at full charge).

Stand-by Time:

Standard battery – up to 110 hours (at full charge). Power battery – up to 200 hours (at full charge).

Note: Poor radio connections (large distance from system radio station) reduce the

stand-by and talk time of the mobile unit. High speaker or ringer signal volume, frequently activated key and display lighting as well as activated vibration alarm and Bluetooth operation are also features decisive in reducing stand-by and talk times.

Charging and Usage Times Commissioning

Battery Charge Display

The charging status of the battery is shown on the display. The following means:

81 - 100 % charged

61 - 80 % charged

41 - 60 % charged

21 - 40 % charged

0 - 20 % charged

■ When the mobile unit is placed on the charger with a completely discharged battery there is no status

display until a certain charge has been reached. This process can take a few minutes and is not a defect.

■ Even when the mobile unit is switched off the battery discharges slowly.

■ While charging the LED appears orange; green when the battery is fully charged (can be deactivated in

the >

Settings> Illumination> LED indications> Life indication

menu (see

page 126).

Charge Warning

When the battery capacity is nearly exhausted, you will see a warning on the display and hear short “beep” signals as an acoustic warning (can be deactivated in the >

warning

menu (see page 105)).

Audio> Attention tones> Battery

If you are making a call at the time, you have 5 minutes to complete the call before the mobile unit shuts itself off.

Commissioning Mobile Unit Subscription (Checking In)

Mobile Unit Subscription (Checking In)

Your mobile unit can be operated on a maximum of 10 different communications systems. To do so, it has to be subscribed to each system, i.e. checked in.

The check-in procedure is usually done when commissioning the device. This is usually done by your system administrator for you when operated on the Comfort Pro communications system. Checking in is done via the following steps:

1. Switch on the mobile unit. To do so, press the button.

When commissioning, the desired display language. Confirm with the softkey.

2. When commissioning, Press the Oksoftkey to start checking in.

If you do not wish to immediately start checking in, after a few seconds mobile unit on the idle display. In this case, press the softkey and call the

Subscriptions

A new DECT configuration entry must be configured on the Comfort Pro communications system to check in the mobile unit. When the mobile unit is to be checked in onto the communications system using the so-called Secured procedure the IPEI (International Portable Equipment Identity) of the mobile unit is required for this configuration entry (located in the >

Enter Authentication Code

Configurator of the communications system. If no authentication code was entered into the Configurator, no code entry is necessary. Press the

menu.

Language

Subscriptions

menu appears. Use the and navigation keys to select the

: Enter the (maximum) 8-digit code which was entered into the

appears on the display with the

No system

System> Show IPEI

softkey.

New system

appears on the

System

menu).

notification.

Note: When you prefix authentication code entry with the star key, the mobile unit will

N t

be checked in as a GAP device.

The length and quality of the authentication code used depends on your security requirements. Please keep in mind that the memory required for the authentication code increases 4 bits per additional digit.

Mobile Unit Subscription (Checking In) Commissioning

Enter PARK

identifies the communications system. You can view this number in the communications system

: Now enter the communications system PARK. The PARK (Portable Access Right Key)

Configurator. Press the

If there are no other communications systems within radio range and you have activated simplified registration on the communications system, you can continue without entering a PARK.

The mobile unit begins checking in and displays be completed very quickly. If not, the entries may not be correct or the radio connection is inadequate. In this case, cancel the procedure using the completion of checking in, the mobile unit is ready for operation.

The following applies to other manufacturers’ communications systems:

Registration

Anytime the mobile unit is checked in/registered with a communications system, this registration is saved on the device. A registration entry includes a system name.

softkey.

Esc

Subscription: Please wait

softkey and repeat the registration with corrected entries. After

. This procedure should

When you have checked onto the system with your mobile unit, the system name appears on the display. You can change the registration entry data as needed. To do so, call the > menu. Select the desired registration entry and change the data (please refer to page 107)

Checking In

After the mobile unit has been registered on one or more communications systems, you can make calls. If you have activated the the closest available system and check in there. If you do not wish to use the execute an exclusive search for a desired system based on the saved registration entries.

Auto Search

feature (see page 107), the mobile unit (when idle) will automatically select

System> Subscriptions

Auto Search

feature, you can

Functions Operational Controls on the Mobile Unit

Functions

Operational Controls on the Mobile Unit

Emergency key (Comfort Pro CM 510 only)

Receiver

LED

Hotkey (programmable) 3 Side keys (programmable) and volume adjust

Display

Navigation keys (partly programmable)

Speaker/Handsfree use

Call key/Enquiry key

Headset connector

Ringer on/off

Rear: Loudspeaker

3 Softkeys

(partly programmable)

C key (delete)

End key / On-Off key

Number keys / Letter keys

Mini USB connector

Keylock

Key assignment (default)

Microphone

Display Elements and Symbols Functions

Display Elements and Symbols

The Display

The display shows you information regarding the current connection state or menu lists and texts. When idle you see

■ the system name with the internal call number,

■ your programmed user name,

■ the current time and date,

■ a set alarm and/or appointment ,

■ any activated features if applicable,

■ symbols for programmed functions.

The time is only displayed when transmitted from the system or set by you.

Use the navigation keys to scroll up and down through pick-lists (e.g. phone book) and the menu for the features. A selectable entry is highlighted.

Functions Display Elements and Symbols

Display Elements

Symbols in the upper line of the display:

radio connection quality

microphone switched off

battery charging status

loudspeaker switched on

headset active

Bluetooth headset operational

Bluetooth connection active

voicebox message (if available)

you have received new short messages

you have short messages which have been read

ringer switched off

call key pressed

call forwarding “immediately” is activated

call filter active

alarm sensor active (Comfort ProCM 510 only)

Display Elements and Symbols Functions

Line of Softkeys and Idle Display

The three keys below the display are called softkeys. The functions assigned to the keys are shown in the lowest line of the display. The key function automatically changes depending on the respective operation state of the mobile unit.

The following symbols appear in the softkey line in the default condition of the mobile unit.

Enables selection from the redial list.

Navigation menu. This is for calling a pick-list of frequently used features. These are:

■ phone book of the Comfort Pro communications system (central phone book /

system directory)

■ phone book of the mobile unit (personal/local phone book / private directory)

■ info lists (caller list, voicebox (if available), redial)

■ profiles

The navigation keys are also assigned with these functions.

■ short key press: You open the device menu of the mobile unit (see page 95).

■ long key press: You open the system menu / main menu of the communications

system (see page 108).

Note: Please keep in mind that the functions of the left and middle softkeys and the left/right navigation keys are programmable and can thus be re-assigned later on.

Functions The LED

The LED

The light diodes located on the upper corner (tri-colour / red-orange-green) signal specific events which can be system defaults which you cannot alter or also may be switched on or off by you (see also page 126). Please refer to the following table for more information.

Colour Status Description can be switched on/

off

green flashes rapidly incoming call yes

flashes slowly stand-by display / within range / not in the

charger

illuminated handsfree activated yes

illuminated battery fully charged (when on the charger) yes

red flashes rapidly sensor alarm (Comfort Pro CM 510 only) no

flashes rapidly outside system range yes

flashes rapidly alarm call / notification no

flashes slowly new entries in the info area (e.g. caller list) yes

flashes slowly time functions yes

orange flashes slowly stand-by display / within range / not in the

charger / battery capacity under 60% charged

illuminated battery charging yes

yes

Illumination

The display and the keyboard are illuminated. You can individually define the illumination duration yourself in the >

Settings> Illumination

menu (see page 125).

Key Functions Functions

Key Functions

The following table provides you with an overview of the various default key functions. The keys provide access to various functions depending on the device state and key press length (short or long).

Key Duration (key press) … State Description

right softkey short stand-by calls the device menu

menus, lists calls the respective options menu or

save

call options menu during call

long stand-by calls the system menu / main menu

left softkey short stand-by redial (default) or calls programmed

function

menus, lists

call activates the call-dependent function

long stand-by programming the key function

middle softkey short stand-by displays the “Navigation menu”: list of

menus, lists, editor

long stand-by programming the key function

up navigation key short stand-by calls the central phone book

confirm (

(e.g. enquiry, reject)

functions which can also be accessed using the navigation keys (default), or calls the programmed function

cancel (

Esc

)

call

menus, lists scrolls upwards

editor one line up

increases volume (save via

)

Functions Key Functions

Key Duration (key press) … State Description

down navigation key short stand-by calls the personal/local phone book

call

decreases volume (save via

)

menus, lists scrolls downwards

editor one line down

left navigation key short stand-by calls the info list (default) or calls the

programmed function

menus back one menu level. usually replaces

Esc

the

softkey (back)

editor moves cursor back one digit

long stand-by programming the key function

editor moves cursor to beginning of line

right navigation key short stand-by calls the profile setting (default) or calls

the programmed function

menus to the next menu level. usually replaces

Ok/ Change

the

softkey

editor moves cursor forward one digit

long stand-by programming the key function

editor moves cursor to end of line

handsfree short stand-by making a handsfree call

call switches speaker/handsfree on / off

lists makes handsfree call to selected entry

Key Functions Functions

Key Duration (key press) … State Description

C key short incoming call switches off the ringer (only for current

call) – if supported by system

menus back one menu level. usually replaces

Esc

the

softkey (back)

lists deletes the corresponding entry

editor deletes the character left of the cursor

long lists deletes the entire list (except phone

book)

menus back to stand-by state

editor deletes all characters

receiver key (lifting up), green

short stand-by making a call

incoming call accept call

call signal key function

lists makes call to selected entry

long stand-by calls the redial list

lists adopts pre-dialling entry (for local list

access only, see page 126)

end key, red short stand-by special options menu

call end call

incoming call reject call (if supported by system)

menus/lists back to stand-by state

editor exit editor without changes

long all states switching off mobile unit

mobile unit off Switching on mobile unit

Functions Key Functions

Key Duration (key press) … State Description

number keys

…

number

number keys

…

key

short stand-by pre-dialling numeric entry

editor characters according to table (see

page 36)

long stand-by calls voicebox (if available)

long stand-by dials the corresponding speed dialling

destination (if speed dialling is programmed)

short stand-by pre-dialling * entry

editor switches upper/lower case when

entering text

long stand-by switches ringer on/off (permanently)

short stand-by pre-dialling # entry

editor characters according to table (see

page 36)

long stand-by keylock on

hotkey short stand-by calls the programmed function (default:

VIP list)

long stand-by programming with the desired function

SOS key (510 only) long all states makes an emergency call (call or

notification, depending on the programming and on the communications system)

upper sidekey short stand-by calls the programmed function

call increases volume (for current call only)

long stand-by programming with the desired function

Locking Your Telephone Interface by the System Administrator Functions

Key Duration (key press) … State Description

middle sidekey short stand-by calls the programmed function

long stand-by programming with the desired function

lower sidekey short stand-by calls the programmed function

call increases volume (for current call only)

long stand-by programming with the desired function

Locking Your Telephone Interface by the System Administrator

The system administrator can lock your telephone interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.g. the receiver key and the number keys).

■ You can still make calls with your telephone but no system functions can be configured.

■ The redial function, the communications system telephone books, the Info menu and the state-dependent

menus cannot be activated. (The state-dependent menus are described in the Telephoning starting on page 57 chapter). The personal (local) phone book of the mobile unit is, however, available because the lock only affects communications systems functions.

■ If the system administrator has authorised you to do so, you can set the time group of the communications

system (please refer to System menu “Central settings” starting on page 124 also). If your user group authorisation changes according to the time group, then it is possible that your telephone’s interface lock will be cancelled due to a change in time group..

Please contact your system administrator if you have questions regarding your authorisations.

Menu Navigation Using Menus

Menu Navigation

Using Menus

Scrolling

Use the / navigation keys to scroll through menu entries. When you press the key with the first menu entry selected, you go to the last menu entry. When you press the key with the last menu entry selected, you go to the first menu entry.

Menus Hide Automatically

Menus hide automatically under the following conditions:

■ Any open menu closes automatically after 60 seconds if you do not make any further entries. Exception:

Playing back a voicebox message which is longer than 1 minute. Unsaved changes are lost.

■ In the call state when you make entries that require calling up a new call-dependent menu, e.g., when

looking for a call number in the phone book during an enquiry call.

■ When switching to a sub-menu or up a menu level.

■ Any saved menu entries remain saved when you exit the menu.

■ When you have opened the device menu (see page 95) and you get an incoming call, you can accept it

and the menu remains in the background (see also Automatic Hide / Message Windows starting on page 42). When you have opened the system menu / main menu of the Comfort Pro communications system and get an incoming call (see page 108), the caller will hear a busy signal and the call is entered onto your caller list.

Example: Language Setting Menu Navigation

Example: Language Setting

1. Open the menu – depending on the configuration of your mobile unit, this is done via

– the softkey

– short key press of the end key and select the

2. Use the / navigation keys to select the the navigation key.

3. Use the / navigation keys to select the

navigation key.

4. Use the / navigation keys to select the the navigation key.

5. Use the / navigation keys to select a language offered on the list and press the softkey (save).

6. To exit the menu

– press the

– press the end key shortly.

Esc

softkey or the navigation key multiple times,

Settings

Display

Language

menu entry from the list.

entry from the list and press the Oksoftkey or

entry from the list and press the Oksoftkey or the

entry from the list and press the Oksoftkey or

The Adding Entry to Personal/Local Phone Book on page 92 chapter has another detailed navigation example.

Menu Navigation The Editors

The Editors

Entering names/call numbers

Various editors enable you to enter new call numbers and names or edit older entries (e.g. Phone book) Entering letters of the alphabet is done with the following library of characters:

Key Upper-case letter Lower-case letter

1 ? ! 1 - + * / = & ( ) % ¿ ¡ ? ! 1 - + * / = & ( ) % ¿ ¡

2 A B C 2 Ä Å À Á Ã Æ Ç a b c 2 ä å à á ã æ ç

3 D E F 3 È É Ê Ë d e f 3 è é ê ë

4 G H I 4 Ì Í Î Ï g h i 4 ì í î ï

5 J K L 5 j k l 5

6 M N O 6 Ñ Ö Ò Ó Ô Õ Ø m n o 6 ñ ö ò ó ô õ ø

7 P Q R S 7 ß p q r s 7 ß

8 T U V 8 Ü Ù Ú Û t u v 8 ü ù ú û

9 W X Y Z 9 w x y z 9

0 space , . 0 : ; _ ” ‘ ˆ ˜ space , . 0 : ; _ ” ‘ ˆ ˜

* short key press: Switching upper/lower case

long key press: Entry of *

■ In input lines for entering text, the numeric keyboard automatically switches to entry of letters.

■ When entering text, use the / navigation keys to move text input position to the beginning or end of

the entry. Entries are always made at the cursor position. Input position moves automatically when you enter a new character.

# @ $ £ ¥ § < > { | } [ \ ] # @ $ £ ¥ § < > { | } [ \ ]

short key press: Switching upper/lower case

long key press: Entry of *

■ When entering text, the first letter is automatically upper case and then automatically switched to lower

case. After you enter a space, the next letter is upper case. You can also press the star key to switch back and forth between upper and lower case.

■ When entering text you can switch to numeric input by pressing the number key longer.

The Editors Menu Navigation

■ When entering numbers (call numbers) you may have to enter the “R” character (for enquiry calls). Press

the hash key multiple times to select “R”.

■ A short press of the C key deletes single numbers/characters (left of the cursor position), a long key

press to delete the entire entry.

■ The

Esc

softkey cancels the input procedure.

Basic Functions Device Functions

Peters

Comfort Pro

04/22/09

02:12 pm

Basic Functions

Device Functions

Switching Mobile Unit On/Off

You can switch off your mobile unit to make your battery charge last longer. If your mobile unit is switched off, no ringer or info tones are emitted (for example, for an appointment call).

Switching off mobile unit

Longer key press of the end-call key

or …

Short key press of the end-call key, select After a confirmation message, the mobile unit is switched off.

Switching on mobile unit

Switch on by pressing and holding the end-call key until the display lights up once again. This can take up to 10 seconds.

The display now looks like this (e.g.):

The communications system is called “Comfort Pro” and the (internal) call number of the mobile unit is “39”. This information refers to the mobile unit of the communications system. You can change this information in the >

Peters

Comfort Pro

04/22/09

02:12 pm

page 107). The mobile unit is named “Peters”. You can change this information in the > page 125).

Switch off

and press the Oksoftkey.

System> Subscriptions

Settings> User name

menu (see

Device Functions Basic Functions

The current date and time settings are usually provided by the system when checking in.

Note: When

Keylock / Phone lock

Activating keylock

When idle, press the hash key longer. The keylock is activated and the symbol appears on the display.

When you receive a call, the keylock is deactivated for the duration of the call. Use the receiver key to accept the call.

Deactivating keylock

Press the softkey with the symbol and then the hash key within 3 seconds.

Cancel phone lock

If you have locked your telephone to prevent unauthorised use (see page 128), you can cancel the lock by

checked in; please refer to Mobile Unit Subscription (Checking In) starting on page 22.

no subscription

appears on the display the mobile unit has to be

pressing the softkey and entering your device PIN.

Telep hon e Lock

If you wish to permit another person to temporarily use your telephone, you can activate the telephone lock for the mobile unit via the > system configuration, when the telephone lock is activated, the functionality range is restricted on the mobile unit, incl. possibly restricted dialling rights.

System Menu> Protection

menu (see page 118). Independent of the

Basic Functions Device Functions

Speaker/Handsfree Use

Press the loudspeaker key before or during a call to allow multiple persons to participate in the call. Repeat the process to switch it off. When the loudspeaker function is activated, the symbol appears on the display.

To obtain the best speaker/handsfree quality, make sure neither the speaker nor the microphone are covered up. When placing the mobile unit into the charging station during a call, the speaker/handsfree is automatically activated.

Note: Do not hold the telephone in the handsfree mode next to your ear as the volume

Adjusting Volume During a Call

During a call you have seven levels to adjust the volume of the receiver/headset or the loudspeaker (during speaker/handsfree, see page 40).

Press the upper or lower sidekeys to increase or reduce volume for the current call. You can also use the

(louder) and (quieter) navigation keys or use the number keys ( … ) to enter the desired volume

level.

can be very high.

Note: After ending the call the telephone reverts to the default setting (please refer to the “Audio” Menu starting on page 104 menu also). When you make a setting and

press the When you programme a function to the upper or lower sidekey which is also in effect during a call (e.g. SOS/emergency call) you can only adjust volume using the /

keys or the number keys.

softkey, the new value is saved.

Device Functions Basic Functions

Switch Ringer On/Off

If you wish to be sure you are not disturbed (e.g. during a meeting) you can switch off the ringer. Incoming calls are then signalled silently by vibration instead of the audio signal (if activated, see page 105).

Switch off

When idle, press the star key longer – the symbol appears on the display.

Switch on

When idle, press the star key longer once again – and the symbol appears on the display.

Switch Off Ringer When Called

If you wish to switch off the ringer for a current incoming call, press the key or the softkey. As long as the caller has not hung up yet, you can still accept the call.

Vibra Call

You can activate/deactivate the vibration alarms in the >

Vibra call

menu (see page 105).

Audio> Ringer settings> Device

Muting Mobile Unit

If you do not want the caller to hear, e.g. what you are discussing with someone else in the room, you can temporarily mute your mobile unit.

Muting

Press the softkey. The symbol appears in the upper line of the display. The caller on the telephone can no longer hear you.

Cancel muting

When you wish to talk to the caller again, press the softkey once again. The caller on the telephone can hear you again.

Basic Functions Device Functions

Illumination/Display Dimming

Keypad and display are illuminated. Illumination is switched on anytime a key is pressed or a call made and remains switched on for a configurable time. To prevent a complete deactivation of display illumination after this time, you can activate the dim function. Illumination remains switched on but at lower intensity. This setting reduces battery operating times. You can make changes in the >

Illumination> Display dimming

Keypad

Display

menu (see page 125).

Settings

Switching on display illumination

If display illumination is completely switched off, you can switch it on with one of the three softkeys below the display without executing the function assigned to those keys.

Display: Change Brightness

Adjust the display brightness to suit your prevailing environment. Change the brightness in the >

Settings> Display> Brightness

menu (see page 125).

Automatic Hide / Message Windows

If you have an open a menu or input mask and there is an incoming call, the information regarding the call appears on the display (name/call number of the caller, etc). After ending the call, you return to where you had been before the call. When you have opened the system menu / main menu of the Comfort Pro communications system and get an incoming call (see page 108), the caller will hear a busy signal and the call is entered onto your caller list.

Messages appear for some settings in the Device menu and lengthier texts are automatically scrolled forward. You can also scroll manually by pressing the / keys.

Event Window and Info Menu

When the mobile unit is idle, an event window appears on the display if, e.g. there are new entries in the caller list, the voicebox (if configured) or in the message list. If there are multiple entries, the appears.

Open the Info menu to retrieve the entries. When idle, press the navigation key and select a menu entry. You can also open the Info menu by pressing the softkey or the softkey.

New infos

header

Bluetooth® Headset Operation Basic Functions

Date/Time

When idle, the display shows the current date and the current time of the Comfort Pro. After commissioning or after changing the battery it may take a moment until all current data is transmitted from the Comfort Pro communications system.

Bluetooth® Headset Operation

The Bluetooth® brand name as well as the Bluetooth® logo are the property of Bluetooth SIG, Inc. and

any usage of this trademark by the manufacturer is licenced. Other trademarks and brand names are

the property of the respective owner.

The Bluetooth function of the mobile units permit checking in two Bluetooth headsets, one of which can be selected for operation.

A Bluetooth headset which is checked in and reachable ( symbol) has priority over any headset that may be simultaneously connected by cable ( symbol).

When using a headset (Bluetooth or cable connected) and the handsfree key is pressed on the mobile unit, the call is definitely continued via the loudspeaker of the mobile unit.

If the mobile unit and the Bluetooth headset become disconnected during a call, a message appears on the display. You can decide whether you wish to continue the call with a cable-connected headset or on the mobile unit itself or whether to end the call.

Subscribing / Renaming / Unsubscribing Bluetooth Headset

Checking in

To do so, switch the headset into the “Pairing mode”. Please refer to the user guide of the headset to do so.

1. Switch the function on (On) in the >

Settings> Bluetooth> BT Status

menu.

2. Open the > softkey.

Settings> Bluetooth> Subscribe headset

menu and then press the

New

Basic Functions Bluetooth® Headset Operation

3. The name of the headset found appears on the display. Confirm the display with Ok and enter the headset PIN.

Now the headset is checked in and the symbol appears in the upper line of the display.

You determine the respectively active headset in the > menu.

Renaming

Select the menu entry >

name]

Checking out

Select the menu entry >

name]

Telephoning via the Bluetooth Headset

Accepting a call

Press the corresponding “call key” on the headset or the receiver key on the mobile unit. The

symbol appears.

End call

Edit

Delete

Settings> Bluetooth> Subscribe headset> [Headset

Settings> Bluetooth> Select headset

Press the corresponding “end-call key” on the headset or the end-call key on the mobile unit.

Outgoing call

Enter the call number on the mobile unit and press the corresponding “call key” on the headset or the

call key on the mobile unit.

Handsfree operation

When you press the handsfree key to accept a call or during a call, Bluetooth operation is interrupted and the loudspeaker / microphone of the mobile unit is switched on.

Special Key (Hotkey) / VIP-List Basic Functions

Special Key (Hotkey) / VIP-List

The special key (hotkey) on the upper right side of the mobile units is prepared as the VIP directory / VIP-List as the default for saving up to six especially fast-access telephone numbers (the key can be re-programmed, please refer toKey Programming starting on page 132 also).

Programming call numbers

To programme your preferred call numbers, press the hotkey briefly and then the name and call number. Define additional call numbers under the >

Dialling a call number

To dial this call number, press the hotkey briefly, select the desired entry and press the call key; the call is made.

Calls from call numbers on the VIP-List are signalled by the VIP call. This setting is made in the >

Audio> Ringer settings> Melodies

menu (see page 104).

New entry

New

softkey. Enter the

option.

Special Functions

Emergency Call Key (SOS)

All devices offer the option of saving an SOS emergency call function to one of the programmable keys (see page 132). After a short key press of the programmed key (emergency call key), an SOS emergency call number is dialled. Whether the call can be made while idle or also in the call state depends on the device, the type of programmed key and the system where the mobile unit is currently checked in.

Comfort Pro CM 510: If you have programmed the SOS emergency call function to the left or middle softkey, or to the left or right navigation key, the emergency call key is only available when idle. If you programme the emergency call function to one of the other keys (sidekeys / hotkey), then the emergency call key can also be used during the call (dependent on the system).

On the Comfort Pro CM 500 the mobile unit is always switched into the handsfree operation when the emergency call number is dialled. On the Comfort Pro CM 510 you can configure whether the call is made in the handsfree or receiver operation (see the page 128).

Handsfree at alarm

menu entry under

Alarm Sensor

Basic Functions Special Functions

The Comfort Pro CM 510 mobile unit has a separate SOS key on the top. After a short key press on the SOS key, the SOS emergency call number is made after a confirmation message; after a long key press, the emergency call number is dialled directly.

You can enter the SOS emergency call number in the > menu (see page 128). If the SOS emergency call number is predefined by the system, this menu entry does not appear.

Comfort Pro system only: Always save the SOS emergency call number with the prefixed R-key function (enquiry/hold). This means an emergency call is then also possible during a call. Press the hash key 3 times to enter the R key function. Other Systems: The “Hold” function may be generated using other codes on other systems. The respective system documentation provides information on suitable programming.

Note: You can also use the emergency call key / SOS key even when the keylock and

The Alarm Sensor (Comfort Pro CM 510)

The Comfort Pro CM 510 mobile unit has an alarm sensor that continuously determines the tilt angle or motion of the device. This can lead to various types of alarms which automatically trigger an alarm call. You

phone lock are activated, as well as when the telephone lock are activated.

Security> Emergency call number

have to have an alarm call number or the SOS emergency call number programmed (see previous section) and the alarm sensor function is activated. The following alarms are supported:

■ Mandown alarm

■ No movement alarm

■ Escape alarm

All three alarm types can be activated simultaneously. The alarm call number is the same for all types of alarm. If there is no alarm call number saved, the SOS emergency call number saved to the emergency call key / SOS key is used.

The first type of alarm detected is activated. The symbol appears in the first display line when the sensor alarms are activated. One way you can determine which alarm is active is in the (see page 100).

Active Features

Special Functions Basic Functions

Please note that to ensure dependable functioning, the device should be worn (belt clip, lanyard) as exposed as possible (not in your pocket).

Man down

Usually the mobile unit is worn vertically, e.g. with the belt clip directly fastened to the person’s body. The position measurement is conducted continuously and checks to ensure the device is still upright. If the device is 45° from being in the vertical, an alarm is triggered after a defined time interval, as there may be an emergency.

No movement

This alarm is triggered when the mobile unit is motionless for a definable time interval (no device movement or movement of the person wearing the device). Sensor sensitivity can be configured in three levels. It is recommended to test the sensitivity of the no movement alarm with the person being monitored in order to guarantee reliable operation. When loading the device in the charger or via the USB port, the no movement alarm is deactivated.

Escape

The escape alarm is triggered when the sensor detects intense movements of the mobile unit during a configurable time interval. As with the no movement alarm, the sensor sensitivity can be set at three levels. It is recommended to test the sensitivity of the escape alarm with the person being monitored in order to guarantee reliable operation.

Setting alarm times

The settings are in the >

Security> Alarm Sensor

menu (see page 128). Alarm times are

comprised as follows:

Delay

: This is the time that starts after the triggering event (man down, no movement, escape). If the

triggering event is interrupted for at least 2 seconds during this time, the delay restarts. The delay can be configured separately for each alarm type.

Pre alarm

: This is the time where – if activated – an alarm tone is signalled on the mobile unit before the alarm call number is dialled. To switch off the alarm tone (and thus deactivate the alarm), you have to press the

Esc

softkey. During Pre alarm, a display shows how much time remains until the alarm call number is dialled. If the triggering event is interrupted for at least 4 seconds (2 seconds for the no-movement alarm) during this time, the delay restarts. Setting the time for the Pre alarm is done for all alarm types together.

Basic Functions Special Functions

Event Man down, No movement, Escape detected

Delay Pre alarm

with/without alarm tone on the mobile unit

Other alarm parameter settings

Alarm number

: If the SOS emergency call number is predefined by the system, this menu entry does not appear. Comfort Pro system only: Always save the SOS emergency call number with the prefixed R-key function (enquiry/hold). This means an emergency call is then also possible during a call. Press the

hash key 3 times to enter the R key function. Other Systems: The “Hold” function may be generated using other codes on other systems. The respective system documentation provides information on suitable programming.

Alarm auto answer

: If the function is activated, any call is automatically accepted during Pre call. If the function is deactivated and there is an incoming call during Pre alarm, or a call already being made, the alarm call number is dialled after Pre alarm. No matter what the setting, calls from the alarm call number or the SOS emergency call number are

Dialling of the alarm call number

automatically accepted and Pre alarm ended.

Alarm tone

: Pre alarm can take place with/without an alarm tone on the mobile unit. When the alarm tone

is activated, it is signalled with increasing volume.

Repeat alarm

: This is the time interval after which another Pre alarm including subsequent dialling of the alarm call number is executed (e.g. because calling the alarm call number was cancelled by the system).

Handsfree in alarm

: You can configure whether an alarm call is done in handsfree or receiver operation.

This setting also applies to the emergency call via the SOS emergency call key.

Connections Basic Functions

Connections

Internal and External Call Numbers

Internal and external call numbers for reaching you are assigned during configuration of the Comfort Pro communications system.

External Seizure and Entry of Call Numbers

If you hear the external dialling tone after pressing the call key, your telephone is set to spontaneous external line seizure. If you hear the internal dialling tone after pressing the call key, your telephone is set to manual external line seizure. The external line seizure applicable for you is configured by your system administrator upon user group configuration.

If your telephone is set to manual external line seizure, an internal line is seized initially. You can dial an internal call number immediately. You have to use the external line prefix to dial external call numbers (default: “0”). The system administrator defines this code for all users in the Comfort Pro and informs you of the applicable value.

If your telephone is set to spontaneous external line seizure, an external line is seized initially. You can dial an external call number immediately. To reach internal users – before entering the internal call number – press the star key twice.

If you dial a call number for an enquiry or when you programme call number destinations, you have to enter these call numbers in accordance with the external line seizure applicable to you.

Example

You wish to programme call forwarding.

■ You enter an external call number directly with spontaneous line seizure; with manual line seizure, enter

the prefix code for the external line (default: “0”). Exception: The destination of “Divert MSN” is always entered without a prefix code.

■ Enter an internal call number directly with manual line seizure; with spontaneous line seizure, press the

star key twice beforehand.

Basic Functions Connections

Multiple Trunk Keys

Multiple trunk keys can be configured on your telephone (three max. on the Comfort Pro communications system) Each of these keys has its own internal call number – independent of system configuration – which can also be assigned to its own external call number. Ask your system administrator about the configuration applicable to you.

When you have multiple trunk keys configured on your telephone, you can dial a call number directly via one of these keys, please refer to the Pre-dialling starting on page 57 chapter. The first trunk key is designated the preference key if you do not make a selection.

When making a call from the redial list or from the caller lists, the respective trunk key is automatically seized from which the original call was made.

Tip

Use the programmable keys for fast and convenient access to your device’s trunk keys. Assign the

Line x

programmed key. You can also programme a key with the

function to one or multiple keys. The trunk key is then permanently assigned to the

Select Line

function. You can then select the respective trunk key desired via this programmed key. Please refer to the Key Programming starting on page 132 chapter for further information.

Multiple Connections

Your device can handle two connections simultaneously, i.e. you can speak with two callers at the same time, and switch back and forth between these connections (toggle) or conduct a three-party conference. Any further callers will hear a busy signal.

When the system administrator has configured a call queue, any further calls are given a place in the queue (please refer to the Calls in the Call-Waiting Queue starting on page 53 section).

DTMF Postdial/VF Signalling

Depending on the system configuration, your telephone is automatically set to VF signalling during a call. Use VF signalling, e.g. to query a voice message or voicebox. Please contact your system administrator if you have questions regarding this function.

Connections Basic Functions

Charge Display (Charges)

If your network operator transmits charge information – even for external calls you dial yourself – you will see the charge amount for the call during and after the call.

Transmission of Call Numbers

There are various ISDN services which either allow or prevent transmission of call numbers between users.

“CLIP” feature

CLIP is an abbreviation which stands for “Calling Line Identification Presentation”. The call number of the caller is displayed (if transmitted). If the call number has also been entered into the directory of the Comfort Pro, the name is displayed.

“CLIP no screening” feature

“CLIP no screening” offers transmission of an arbitrary call number for outgoing connections instead of transmitting the actual call number of the caller. This means that instead of your call number being displayed, e.g. a service call number is displayed to the user you called. The “CLIP no screening” feature must be ordered from the network operator and authorised for use by the system administrator during system configuration. When you receive an external call where the caller is displaying a different call number than the one actually technically being transmitted, a “?” appears next to the call number on the display. If the call number indicated on the display is saved to a phone book entry, the name is displayed as usual along with a question mark.

“CNIP” feature

CNIP is an abbreviation which stands for “Calling Name Identification Presentation”. In addition to the call number of a caller, the name provided by the caller is transmitted and displayed. This requires that the network operator transmits this information with the connection. If the call number of the caller is also entered into the Comfort Pro directory, this – local – entry is given priority on the display.

“CLIR” feature

CLIP is an abbreviation which stands for “Calling Line Identification Restriction”. Before dialling a call number, you can determine from case to case whether the transmission of your call number is to be suppressed to the person you are calling, please refer to the Pre-dialling on page 57 chapter).

Basic Functions Connections

Blocked/Unblocked Call Numbers

Your telephone can be blocked for all or for certain external call numbers. Emergency call numbers (110/112 in Germany) can be placed on a special list – no matter what your external authorisation – and can thus be dialled at any time. Ask your system administrator about it.

Keypad Dialling

Some European network operators require the keypad protocol in order to be able to set features. Depending on the system configuration, your telephone is automatically set to keypad dialling during a call. If not –

before dialling – you have to switch your device and enter the codes stipulated by the network operator. These are then directly forwarded to the exchange and evaluated there. You usually receive an announcement in response. Please contact your system administrator if you have questions regarding this function.

Now your telephone has been switched to the keypad protocol. Now you can enter the keypad codes.

Note: This setting is deleted once again when the call is completed!

Least Cost Routing (LCR)

For every outgoing external connection, the communications system automatically makes a connection – via LCR – to a network operator defined by the system administrator. If you do not use this preferred connection and for a single call would like to select a network operator yourself (call by call), switch LCR off before making the call (please refer to the “LCR off” menu entry in the Menu when Pre-dialling starting on page 63 section).

Note: The baby call and external call forwarding are not automatically conducted via

preferred connections. This is where you can prefix the codes of the desired network operator when entering the call number, when you wish to use a different network operator than the standard one.

Connections Basic Functions

Calls in the Call-Waiting Queue

The system administrator can additionally configure and activate a Call-waiting queue for your telephone in the Comfort Pro. While you are making a call, new calls are registered in this queue, the caller first hears an announcement (if your system administrator has configured an announcement) and then the ring tone. The number of calls that can be registered in your queue is defined by the system administrator, e.g. 5 calls. Once this number is reached, any additional callers hear a busy signal. The calls in the queue are transferred in accordance with their priority (baby calls, door calls, VIP calls, other internal and external calls), calls with the same priority are transferred in the order made.

Calls that are in the queue for too long a time are removed. The caller then hears a busy signal also. The time interval until an external call is cleared from the queue is defined by the network operator. This is usually 2 minutes in Germany and in other European countries usually 3 minutes.

Your telephone can have a call-waiting queue even if it belongs to a subscriber group. A call-waiting queue simultaneously affects call forwarding.

Note: If call-waiting protection is activated on your telephone, every time a new call

For more information, please refer to the “Call Queue” chapter in the “Comfort Pro Mounting and Commissioning” user guide.

Calls with Booking Numbers

By means of a booking number you can record the call data of a connection to an external subscriber and save them in the Comfort Pro for further evaluation. Booking numbers are useful, e.g. for calculating costs per client (fees and times) in an office. Incoming calls can also be associated with a booking number.

Notes on booking numbers

comes in you will hear the call-waiting tone and see on your display whether the call is external or internal. If call-waiting protection is activated and you end the call, the next waiting call will be signalled.

■ The system administrator defines the length of the entered booking number during system configuration.

■ Entering a booking number during a call is possible only if the system administrator has activated this

function for your user group.

Basic Functions Connections

■ For external connections established by you it is relevant how system administrator has configured the

route you are using for the connection. One thing the system administrator defines during configuration is whether a booking number is entered via the menu during a call. He/she can, however, also specify that booking numbers must be entered via code procedure. In that case the booking number must be entered before the call is initiated and the connection is established. It is entered after the routing code and before the actual destination call number.

■ Calls made with booking numbers can be evaluated with the Comfort Pro A IVE Web application of the

Comfort Pro communications system.

Forwarding Calls

Types o f for warding

You can forward internal or external calls intended for yourself to another internal call number or – provided that you have the necessary user group authorisation – to another external call number. Calls can be forwarded either immediately, after a specified period of time or if the terminal is busy. You can configure more than one call forwarding mode at the same time ( e.g. configure call forwarding

After delay

for internal calls to a different call number. During configuration, the system administrator

defines an interval in seconds for

Immediately

After delay

individual value when programming been activated,

Immediately

call forwarding is always given priority.

After delay

for external calls to one call number, and call forwarding

call forwarding. You can replace this default with your own

call forwarding. If more than one forwarding mode has

Immediately, After delay

Busy

). You can,

Call forwarding to a voicebox

If the integrated voice message of the Comfort Pro A IAB is installed on the communications system, you can also forward your calls to the call number of your voicebox.

Selective Call Forwarding

Furthermore, the system administrator can programme call forwarding where the call number of the caller is evaluated (“SCF: Selective Call Forwarding”). Potentially this could be the reason why specific calls do not reach you. Please contact your system administrator if you have questions regarding this function.

Least Cost Routing

Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers – provided your system administrator has configured LCR and its application in the Comfort Pro correspondingly. Ask your administrator for the configuration applicable to you.

Connections Basic Functions

Hunt group call numbers

During system configuration, the system administrator can configure call forwarding destinations for hunt group call numbers. These destinations are called when all users of a hunt group are busy and/or when a call is not accepted by any member of the hunt group within a certain time interval. You cannot view or change this call forwarding on your device.

In addition, the system administrator can determine whether you can forward incoming calls to the hunt group call number or not. If the system administrator does not permit call forwarding for your hunt group call number, any call forwarding that you have programmed on your device is not carried out upon a hunt group call.

Call forwarding chains

The system administrator can configure the system such that multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C. A call for user A is then directly signalled to user C. A setting in your user group regulates which call number appears on your device when a call which has been forwarded multiple times is signalled on your device: you will see either the call number of the last user who programmed the last call forwarding in the chain, or the call number of the first user in the chain. The number displayed is also saved to the caller list for missed calls on your device.

The system prevents call forwarding chains from forming a loop, e.g. when the call forwarding destination refers back to the call forwarding source. When the system detects a call forwarding loop, no further call forwarding is carried out. This can mean that – despite call forwarding being programmed – calls are nonetheless signalled on your device.

A loop is also detected during call deflection. If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain, a negative acknowledgement tone is heard and the call signalling on your device will continue.

Contact your system administrator if call forwarding is not functioning as expected on your device. The system administrator is able to analyse call forwarding chains and eliminate any possible conflicts.

Basic Functions Menu Before and During a Call

Menu Before and During a Call

When the handset is in the idle or call state, state-dependent menus are displayed when you press the

softkey. Frequently used features of the Comfort Pro communications system are displayed, which you

can then activate in this situation.

Examples

1. Another telephone in your pick-up group rings and you want to accept the call. Press the softkey

briefly, select

2. Or a subscriber is busy and you want to be called back. When you hear the busy signal, press the

softkey briefly and confirm

The state-dependent menus are individually described at the end of the following chapters.

Tip

For fast and convenient access to the state-dependent menus you can programme one of the programmable keys with the page 132).

Pick-up

System Menu

and confirm your choice with Ok. You will be connected with the caller.

function (please refer to the chapter entitled Key Programming starting on

Callback

with Ok.

External/Internal Calling Telephoning

Telephoning

Safety precaution

Do not hold the telephone in the hands-free mode next to your ear as the volume can be very high.

External/Internal Calling

Dialling Directly

Press the call key.

Dial the internal or external call number (if necessary with the prefixed code for external line seizure, please refer to the chapter entitled External Seizure and Entry of Call Numbers on page 49).

Pre-dialling

Enter entire call number and then press the call key.

If there are several trunk keys configured on your telephone you can assign them specifically (please refer to

page 50):

Enter the internal or external call number.

Press softkey briefly. The

/ Use the navigation keys to select the desired trunk key and confirm with the

Press softkey to confirm the selected

softkey.

Options

menu opens.

Select line

menu entry.

Telephoning External/Internal Calling

Correcting pre-dialling entry:

Press C key briefly to delete single digits.

Press C key longer to delete the entire call number.

Making a Call from the Redial List

The call numbers you last dialled are saved in the redial list (the last entry is first on the list). If the call number is also entered into the communications system phone book, the name appears as well.

/ When idle, press the softkey or press the call key – long key press.

The call numbers most recently dialled appear.

/ Select an entry via the navigation keys.

Press the call key to dial the selected call number.

If your internal call number (e.g. “30”) is configured on multiple terminals, you can view and edit the redial list for the call number 30 on each of these terminals. If you delete, e.g. the redial list on a terminal, it is then deleted on the other terminals as well.

If there are multiple trunk keys configured on your telephone (please refer to the chapter entitled Multiple Trunk Keys on page 50), when you redial, the trunk key is automatically seized with which you originally dialled the call number.

Additional options:

After you have selected an entry from the redial list, you can instead of dialling – execute other operations as well. The operations available to you depend on the

List access

setting (please refer to page 126).

Local Redial List

Press softkey. Information on this entry appears.

Press softkey. The redial list menu opens and you can edit the entry/list, please refer to page 99.

External/Internal Calling Telephoning

Redial List via Communications System

Press softkey. The redial list menu opens.

/ Use the navigation keys to edit the entry/list, please refer to page 99.

Note: You can access the info menu / redial list using the navigation menu (see

Making Calls from the Caller List

Your mobile unit saves the call numbers to the caller list of the users that either did not reach you (missed calls) or callers that you most recently spoke with (accepted calls). This requires that the call number was transmitted during the call, please refer to Transmission of Call Numbers starting on page 51 also. A missed call is deleted from the list when a caller reaches you on a subsequent call. If a caller is saved in your phone book, the name is displayed. If a caller has called multiple times, that caller’s calls are listed as one entry. If a caller suppresses display of his/her call number, the call is also saved on the caller list. Multiple calls from an unknown call number are listed as one entry.

/ and

/ Select an entry via the navigation keys.

page 27) or via the menu access when the mobile unit is idle.

When idle, press the navigation key to open the info menu.

Select the

Caller List

menu entry and confirm with the Oksoftkey.

Press the call key to dial the selected call number.

If there are multiple trunk keys configured on your telephone (please refer to the chapter entitled Multiple Trunk Keys on page 50), when you receive a call from the caller list, the trunk key is automatically seized with which you originally received the call number.

Telephoning External/Internal Calling

When accessing the caller list locally the display shows:

When you have configured the local caller list (please refer to the following symbols indicate the respective type of call:

accepted, answered call

missed call

rejected call

filtered call

forwarded call

SOS call

automatically accepted call

VIP call

Additional options:

After you have selected an entry from the caller list, you can instead of dialling – execute other operations as

List access

setting, page 126), the

well. The operations available to you depend on the

Local caller list

Press softkey. Information on this entry appears.

Press softkey. The caller list menu opens and you can edit the entry/list, please refer to page 98.

Caller list via communications system

Press softkey. The caller list menu opens.

/ Use the navigation keys to edit the entry/list, please refer to page 98.

Note: You can access the info menu / caller list using the navigation menu (see

page 27) or via the menu access when the mobile unit is idle.

List access

setting (please refer to page 126).

External/Internal Calling Telephoning

Using Routes to Make Calls

The Comfort Pro establishes calls to a desired subscriber either automatically or via specific routes. Your system administrator configures these routes in the Comfort Pro and specifies how each route is seized. In order to manually seize a specific route for a desired call, dial the routing code before dialling the (internal or external) call number. By making specific calls via routes, you can e.g. contact subscribers in the branches of a large company network. It is also possible to use a manually-entered routing code to record your call-charge data for external private and business calls separately.

enter routing code, dial call number

for enquiry:

enter routing code, dial call number

Your system administrator can provide you information on current routes and your codes.

Menu when Dialling

Note: Menu items marked with an * are only displayed if the system administrator has

You have pressed the call key and wish to dial a call number. During a call, press the softkey briefly and then select …

Take

: You wish to take a current call from one terminal over to your DECT telephone and continue the call on

the DECT telephone. To do so, your DECT telephone and the other terminal must have the same internal call number.

Pick-up

Pick-up select

:* You pick up the call intended for another telephone in your pick-up group.

telephone. If the other telephone is already in the call state (e.g. an answering machine is making an

given corresponding user authorisation.

:* You pick up a call for any other internal subscriber Enter the call number of the other

announcement), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Telephoning External/Internal Calling

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pick-

up” and “Pick-up select” are not possible.

VIP call

Announcement

Intercom

LCR off

Un Park

System phone book

:* Your next internal call is executed as a VIP call. Enter the call number of the subscriber to whom you wish to transfer under only) has activated call waiting protection, call protection or call forwarding, your call is signalled acoustically.

:* After entering the call number, you can initiate an announcement to another system

terminal (or to a group of system terminals).

:* After entering the device ID, you can initiate an announcement to a single system terminal. The microphone of the terminal called will be switched on and the person you are calling can immediately answer your announcement. The “Intercom” function cannot be used for announcements to a group of terminals.

:* You switch off LCR (Least Cost Routing) for the next call.

: Consecutively “unparks”one or more connections which you have previously parked, for instance

to make enquiries or to forward calls.

: You can search for and dial a call number in the central phone book, please refer to

Dest:

. Even when the internal subscriber called (with system terminal

page 87.

Personal phone book

the device, please refer to page 92.

Redial

Caller list

Add …

Door opener

: Displays entries in the redial list. You can select and dial an entry, please refer to page 58.

: Displays entries in the caller list. You can select and dial an entry, please refer to page 59.

This menu entry is only available if you have configured local list access (see page 126).

: You can insert a call number into the personal (local) phone book, the call filter or the VIP list.

:* You activate the door opener.

: You can search for and dial a call number in the personal (local) phone book of

External/Internal Calling Telephoning

Menu when Pre-dialling

Note: Menu items marked with an * are only displayed if the system administrator has

You have entered a call number into pre-dialling (please refer to page 57). Press the softkey briefly and then dial …

Select Line

select the trunk you with which you wish to make the call and then press the Oksoftkey.

Suppress number

suppressed to the person you call for the following call.

Pick-up select

telephone. If the other telephone is already in the call state (e.g. an answering machine is making an announcement), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pickup select” is not possible.

:* When there are multiple trunk keys configured on your telephone (please refer to page 50),

given corresponding user authorisation.

:* You determine whether (On option) or not (

:* You pick up a call for any other internal subscriber Enter the call number of the other

Off

option) your call number is

VIP call

Announcement

Intercom

Personal phone book

:* After entering the call number, you can initiate an announcement to another system

terminal (or to a group of system terminals).

: You can search for and dial a call number in the personal (local) phone book of

the device, please refer to page 92.

Dest:

. Even when the internal subscriber called (with system terminal

Telephoning External/Internal Calling

Redial

Caller list

Add …

LCR off

Menu during Conversation

You are making a call. Press the softkey briefly and then dial …

Intercept

: Displays entries in the redial list. You can select and dial an entry, please refer to page 58.

: Displays entries in the caller list. You can select and dial an entry, please refer to page 59.

: You can insert the entered call number into the personal (local) phone book, the call filter or the VIP

list.

:* You switch off LCR (Least Cost Routing) for the next call.

Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation.

:* The call numbers of “malicious callers” can be saved in your network operator’s exchange (if

this service is enabled). The function is also possible if the caller has already hung up!

Disconnect

Take

: You wish to take a current call from one terminal over to your DECT telephone and continue the call on

Pick-up

Pick-up select

Booking number

: The connection is disconnected. The current call is ended and you can dial once again.

the DECT telephone. To do so, your DECT telephone and the other terminal must have the same internal call number. Your first call is put on hold.

:* You pick up the call intended for another telephone in your pick-up group. Your first call is put on

hold. “Pick-up” is not available if there are two connections running already.

:* You pick up a call for any other internal subscriber Enter the call number of the other telephone. If the other telephone is already in the call state (e.g. an answering machine is making an announcement), you pick up the call. “Pick-up select” is not available if there are two connections running already. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pickup” and “Pick-up select” are not possible.

:* You can assign a booking number to the current call (to an external subscriber). Enter the booking number (8 digits max.) under Calls with Booking Numbers starting on page 53 chapter for further information.

No.

and confirm with the Oksoftkey. Please refer to the

External/Internal Calling Telephoning

Park call

Personal phone book

Redial

Caller list

Add …

Door opener

Menu if Subscriber Busy

: * You can “park” the caller for a certain time. Please refer to the Parked Calls starting on

page 80 chapter for further information.

: You can search for a call number in the personal (local) phone book of the device,

please refer to page 92.

: Displays entries in the redial list. You can search a call number in the redial list. This menu entry is

only available if you have configured local list access (see page 126).

: Displays entries in the caller list. You can search a call number in the caller list. This menu

entry is only available if you have configured local list access (see page 126).

: The call number of the person you are speaking with is added to the personal (local) phone book, the

central phone book, the call filter or the VIP list.

:* You activate the door opener.

Note: Menu items marked with an * are only displayed if the system administrator has

You have dialled a call number and the subscriber is busy. Press the softkey briefly and then dial …

Callback

Disconnect

Pick-up select

: You leave your callback request with a busy subscriber (please refer to the Callback starting on

page 83 section also).

: You disconnect the connection and can then dial once again.

If the other telephone is already in the call state (e.g. an answering machine is making an announcement), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible.

Note: If the called subscriber is a member of a user group for which pick-up protection is active, “Pickup select” is not possible.

given corresponding user authorisation.

:* You pick up a call for any other telephone. Enter the call number of the other telephone.

VIP call

:* Even when the internal subscriber called (with system terminal only) has activated call waiting

protection, call protection or call forwarding, your call is signalled acoustically.

Telephoning External/Internal Calling

Personal phone book

please refer to page 92.

Redial

Caller list

Add …

Door opener

Menu when Calling

You have dialled a number. Your call is signalled to the subscriber called. The subscriber called has not yet accepted the call. Press the softkey briefly and then dial …

: Displays entries in the redial list. You can search a call number in the redial list.This menu entry is

only available if you have configured local list access (see page 126).

: Displays entries in the caller list. You can search a call number in the caller list.This menu

entry is only available if you have configured local list access (see page 126).

: The call number of the subscriber called is added to the personal (local) phone book, the call filter or

the VIP list.

:* You activate the door opener.

: You can search for a call number in the personal (local) phone book of the device,

Disconnect

Personal phone book

Redial

Caller list

Add …

: The call number of the subscriber called is added to the personal (local) phone book, the call filter or

Door opener

: You disconnect the connection and can then dial once again.

: You can search for a call number in the personal (local) phone book of the device,

please refer to page 92.

: Displays entries in the redial list. You can search a call number in the redial list.This menu entry is

only available if you have configured local list access (see page 126).

: Displays entries in the caller list. You can search a call number in the caller list.This menu

entry is only available if you have configured local list access (see page 126).

the VIP list.

: You activate the door opener (this menu entry is available to you with the appropriate user

authorisation).

Ending a Call Telephoning

Ending a Call

Calls are ended by pressing the end key briefly.

If the subscriber you are speaking to ends the call, the busy signal for your telephone is switched off after a few seconds and you can be reached again. This also applies when you are connected via headset. The time interval until the busy signal is switched off is configured by the system administrator. All other connections are ended after 20 seconds when the receiver is not replaced.

Accepting Calls

When there is an incoming call, an event window with information on the call appears on the display and the display illumination is switched on.

Press the call key.

… or

When Auto answer” is activated (see page 126) – remove the mobile unit from the charging station

optional:

The ring tone and/or vibration alarm are switched off, you can, however, still accept the call.

… or

Reject

… or

/ Press softkey (alternatively: end key) The call is rejected. The caller hears the busy

signal.

Press softkey briefly and select one of the menu entries offered, please refer to Incoming Call Menu starting on page 69

Telephoning Accepting Calls

Normal call

When you are called, the caller’s call number is displayed (if transmitted). If this call number is also recorded in your phone book, you will see the person’s name instead.

External calls from unknown call number

When you receive an external call where the caller is displaying a different call number than the one actually technically being transmitted (CLIP no screening), a “?” appears next to the call number on the display. If the call number indicated on the display is saved to a phone book entry, the name is displayed as usual along with a question mark.

Call for a virtual call number

Call numbers not assigned to any telephone or user (virtual call numbers) can be configured on the Comfort Pro. The system administrator can divert a virtual call number to another internal call number, e.g. the call number of your telephone. This kind of diverted call is signalled on your telephone just like a normal call.

VIP calls

VIP calls from authorised users are signalled to you even when call protection, call waiting protection are activated or call forwarding is programmed. You hear the melody (please refer to the “Melody” section also on page 104) and see the entry

VIP call

along with the caller’s call number on the display. Accept the call

just like a normal call.

Multiple trunk keys

If your telephone has multiple trunk keys configured on it (please refer to page 50), the display shows which call number the call is for, e.g.

For:20

Accepting Calls Telephoning

Calls During a Conversation

While you are making a call, any incoming calls are signalled acoustically as well as visually on the display (“Call Waiting”). Call waiting protection must be deactivated for this to happen (see page 119).

… or

Incoming Call Menu

You are making a call, hear the call waiting tone and see the text

Call waiting

well as the name or call number of the subscriber waiting on the display.

Press the end key to end the current call. The call waiting call is now signalled to you just like a normal call.

Press softkey briefly to accept the call waiting call. Your first call is placed on hold. You are speaking with the call waiting caller. For further information, please refer to the Enquiry, Toggling, Transfer and Conference starting on page 72 chapter.

Press softkey briefly and select one of the menu entries offered, please refer to Call Waiting Menu starting on page 70

You receive an incoming call, the telephone is in the idle state. Press the softkey briefly and then dial …

Reject

Ringer off

: You accept the call.

: Reject the call by pressing the Oksoftkey. The caller hears the busy signal.

: Switch call signalling (ringer and/or vibration alarm) off temporarily. You can still accept the

call.

Telephoning Accepting Calls

Deflect call

number of this subscriber under function if your user group has the authorisation to deflect internal and/or external destinations.

Note: If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain, a negative acknowledgement tone is heard and the call signalling on your device will continue.

Add …

Door opener

Call Waiting Menu

: The call number of the subscriber calling is added to the personal (local) phone book, the call filter or

the VIP list.

authorisation).

: You do not accept the call yourself, rather deflect it to another subscriber. Enter the call

: You activate the door opener (this menu entry is available to you with the appropriate user

Dest:

and then the Oksoftkey. You can only use the “Deflect call”

Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation.

You are making a call and receive a call. Press the softkey briefly and then dial …

Reject

Deflect call

Disconnect

: Accept the call by pressing the Oksoftkey. The connection to the original subscriber is held in enquiry. You can now toggle back and forth between the two callers (please refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 72).

: Reject the call-waiting call by pressing the Oksoftkey. The caller hears the busy signal.

:* You do not accept the call yourself, rather deflect it to another subscriber. Enter the call number of this subscriber under function if your user group has the authorisation to deflect internal and/or external destinations.

: You disconnect the current call and accept the call-waiting call.

Dest:

and then the Oksoftkey. You can only use the “Deflect call”

Accepting Calls Telephoning

Park call

Personal phone book

Redial

Caller list

Add …

Door opener

:* You park the first call. Press the end key to enable your telephone to accept calls. The call-waiting call will then be signalled like a normal call. Press the call key and you are connected with the call-waiting subscriber. After you have finished this call you can “unpark” the parked call by briefly pressing the softkey and selecting the to the Parked Calls starting on page 80 chapter for further information.

: You can search for a call number in the personal (local) phone book of the device,

please refer to page 92.

: Displays entries in the redial list. You can search a call number in the redial list. This menu entry is

only available if you have configured local list access (see page 126).

: Displays entries in the caller list. You can search a call number in the caller list. This menu

entry is only available if you have configured local list access (see page 126).

: The call number of the person you are speaking with is added to the personal (local) phone book, the

central phone book, the call filter or the VIP list.

:* You activate the door opener.

Un park

menu entry. Please refer

Telephoning Enquiry, Toggling, Transfer and Conference

Enquiry, Toggling, Transfer and Conference

Enquiry/Toggling

During a call you can consult another subscriber.

You are making a call.

Initiate enquiry:

Press softkey briefly. Your first call is placed on hold.

Enter internal or external call number. Note the type of line seizure (see page 49).

You are speaking with the subscriber called.

For toggling (switching back and forth between callers):

Press softkey.

Ending toggling/enquiry:

Press softkey briefly.

/ Use the navigation keys to select the

softkey. The current call is ended.

Press softkey briefly. You are speaking with the waiting subscriber once again.

Disconnect

menu entry and confirm with the

Enquiry, Toggling, Transfer and Conference Telephoning

Transferring an Internal/External Call to an Internal Subscriber

You have dialled an internal enquriy call (see page 72).

The subscriber called via enquiry answers:

Announce the call transfer.

Press softkey briefly.

The subscriber called via enquiry does not answer:

Press softkey briefly. The other subscriber is called.

If the called subscriber accepts the call, he/she will be connected to the waiting call. If the call is not accepted within a certain time interval (the communications system is 45 seconds by default, the system administrator can change this value), you get an automatic recall. You are re-connected to the original subscriber when you press the call key again.

If the system administrator has configured the Music on hold upon transfer on calling feature in the Configurator , the caller on hold hears “Music on Hold” while his/her call is signalled to the other internal subscriber. This setting also determines whether, when calling back, the caller hears “Music on Hold” or a ringing tone or busy signal.

The subscriber called via enquiry is busy:

Press softkey briefly.

/ Use the navigation keys to select the

softkey.

Disconnect

menu entry and confirm with the

Enter another call number to transfer the call.

…or

Press R key briefly. You are speaking with the waiting subscriber once again.

Telephoning Enquiry, Toggling, Transfer and Conference

Transferring an External Call to an External Subscriber

External calls can only be transferred to an external subscriber via the enquiry call menu (see page 74).

Press softkey briefly.

/ Use the navigation keys to select the

softkey.

Depending on your communications system’s settings, the external calls will be switched together on your communications system or on the exchange of your network operator.

Note: When you call an external party and then transfer this person to another external

Enquiry Call Menu

You have put a call on hold and are making an enquiry call. Press the softkey briefly and then dial …

party, you will bear the costs for the call between the two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Comfort Pro and occupies two call channels (ISDN user channels).

Note: Menu items marked with an * are only displayed if the system administrator has given corresponding user authorisation.

Connect

menu entry and confirm with the

Diversion

3 party

Connect

: You put your current caller on hold (called via enquriy) and then call another (third) subscriber with whom you wish to connect your current (second) caller. Enter the call number of the subscriber to whom you wish to transfer under press the end key. The call has now been transferred. After transfer, you are reconnected with the (first) caller you originally put on hold.

:* You initiate a 3-party conference, see page 77.

:* You connect the subscriber on hold with the current caller you are speaking with.

Dest:

and then press the Oksoftkey. Announce the call and

Enquiry, Toggling, Transfer and Conference Telephoning

Toggle

Disconnect

Booking number

Park call

Personal phone book

Redial

: You toggle between the current subscriber and the subscriber you last spoke with.

: You disconnect the current connection. You can now either enter a new call number for another enquiry; Or press the softkey briefly and you will be re-connected with the subscriber on hold.

: * You can “park” the current caller. Please refer to the Parked Calls starting on page 80 chapter

for further information.

: You can search for a call number in the personal (local) phone book of the device,

please refer to page 92.

: Displays entries in the redial list. You can search a call number in the redial list.This menu entry is

only available if you have configured local list access (see page 126).

No.

and confirm with the Oksoftkey. Please refer to the

Caller list

entry is only available if you have configured local list access (see page 126).

Add …

: The call number of the person you are speaking with is added to the personal (local) phone book, the

central phone book, the call filter or the VIP list.

Door opener

: Displays entries in the caller list. You can search a call number in the caller list. This menu

:* You activate the door opener.

Telephoning Enquiry, Toggling, Transfer and Conference

Menu when Subscriber on Hold

Note: Menu items marked with an * are only displayed if the system administrator has

You have placed a call on hold. Press the softkey briefly and then dial …

VIP call

Announcement

Intercom

LCR off

terminal (or to a group of system terminals).

:* You switch off LCR (Least Cost Routing) for the next call.

given corresponding user authorisation.

Dest:

. Even when the internal subscriber called (with system terminal

:* After entering the call number, you can initiate an announcement to another system

System phone book

page 87.

Personal phone book

the device, please refer to page 92.

Redial

Caller list

Add …

Door opener

: Displays entries in the redial list. You can select and dial an entry, please refer to page 58.

: Displays entries in the caller list. You can select and dial an entry, please refer to page 59.

: You can insert a call number into the personal (local) phone book, the call filter or the VIP list.

:* You activate the door opener.

: You can search for and dial a call number in the central phone book, please refer to

: You can search for and dial a call number in the personal (local) phone book of

Enquiry, Toggling, Transfer and Conference Telephoning

Three-Party-Conference

If your user group has the corresponding authorisation configured, you can conduct a telephone conference (maximum of 3 subscribers). Conference participants can be internal or external callers. Three-party conferences cannot be connected.

Initiate and end conference

Initiate conference:

short Establish enquiry connection (see page 72).

When the subscriber answers, announce the conference.

Press softkey briefly.

/ Use the navigation keys to select the

softkey. The conference is initiated.

Ending conference:

Press softkey briefly.

…or

Press softkey briefly.

/ Use the navigation keys to select the

softkey.

Continuing call with conference participants individually

During a conference, you can speak to conference participants separately.

Press softkey briefly.

/ Use the navigation keys to select the

3 Party

3 Party End

Toggle

menu entry and confirm with the

softkey. Both connections are held and you can toggle between the subscribers

using the softkey.

Telephoning Enquiry, Toggling, Transfer and Conference

Menu during Conference

Note: Menu items marked with an * are only displayed if the system administrator has

You are now in a three-way conference. Press the softkey briefly and then dial …

3 Party End

Connect

Toggle

Booking number

Personal phone book

Redial

: You cancel the conference. You are speaking with one of the subscribers, the other is on hold. Use

the softkey to toggle back and forth between subscribers to speak with them alternately.

you can assign a booking number to the call data of this connection. Enter the booking number (8 digits max.) under Numbers starting on page 53 chapter for further information.

please refer to page 92.

: Displays entries in the redial list. You can search a call number in the redial list.This menu entry is

: You end the conference.

:* You switch yourself out of the conference. The other subscribers remain connected.

given corresponding user authorisation.

:* When you call an external subscriber and have included the person in the conference,

No.

and confirm with the Oksoftkey. Please refer to the Calls with Booking

: You can search for a call number in the personal (local) phone book of the device,

only available if you have configured local list access (see page 126).

Caller list

entry is only available if you have configured local list access (see page 126).

Add …

Door opener

: You can insert a call number into the personal (local) phone book, the central phone book, the call

filter or the VIP list.

: Displays entries in the caller list. You can search a call number in the caller list. This menu

:* You activate the door opener.

Special Calls/Conversations Telephoning

Special Calls/Conversations

Voicebox Queries

The Comfort Pro A IAB answering machine is the integrated voicebox system for the Comfort Pro communications system. If the system administrator has configured a voicebox for you, callers can leave messages for you, even when you cannot be reached at times.

On your mobile unit, received voicebox messages are saved in the info menu and on the caller lists of the main menu. The symbol appears on the display when new voicebox messages await you. To query new messages:

Long key press of number key 1.

…or

Info

Press softkey briefly and select the Voicebox entry in the with the Oksoftkey.

A list of voicebox messages received appears.

/ Use the navigation keys to select one of the entries displayed (confirm with the

softkey). You can now listen to the message and edit it (please refer to the

“Voiceboxmess.” section as of page 111).

Additional options:

■ It is possible to programme call forwarding to the voicebox (in the

refer to page 113).

■ You can also query your voicebox messages by directly calling the (call number of your) voicebox. You

can also use the operation is voice controlled. Please refer to the user guide of the Comfort Pro A IAB voicebox

Call voicebox

menu entry in the

Applications

Call forwarding

menu (see page 123). Voicebox

menu and confirm

menu, please

programme for detailed information.

Telephoning Special Calls/Conversations

Parked Calls

While calling, you can “park” (one or more) callers for some time and meanwhile conduct other telephone calls or also hang up and carry out other operations. Parked calls are recorded on a list. You can remove calls from the list in any order such that a call is specifically “unparked” once again. The caller hears music on hold – if music on hold has been configured – until the call is “unparked”. If the caller is not “unparked” after some time, a callback is automatically made to your mobile unit as soon as your device is free again. The caller is then automatically “unparked”. If you are, however, still on another call, the caller hears the busy signal and is thus “unparked”. The authorisation for parking connections and the time interval until which callback takes place, is configured by the system administrator upon system configuration.

Park call

You are making a call.

Press softkey.

/ Use the navigation keys to select the

softkey. The system offers the next available parking spot (0-9, * or #). Confirm

with the Oksoftkey.

Press the end key.

Unpark call

Press softkey when idle.

/ Use the navigation keys to select the

softkey. Select the parked call desired from the list offered. Confirm with the

softkey.

You will be connected with the parked caller.

Park call

Unpark

menu entry and confirm with the

Special Calls/Conversations Telephoning

Announcements (with and without Intercom)

Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions.

■ Announcement with intercom: The microphone of the system terminal called will be switched on

(handsfree operation) and the person you are calling can immediately answer your announcement. An announcement with intercom can only be conducted to a single system terminal (not a group of terminals).

■ Announcement without intercom: The called subscriber hears a special information tone followed by

your announcement. You can also make an announcement to a group of system terminals (e.g. to a hunt group number on which calls are signalled simultaneously). All subscribers called hear the announcement at the same time in this case. The person initiating the announcement hears a signal tone on his/her telephone when the (announcement) connection has been established to all called subscribers. If one of these subscribers replies to the announcement, the announcement call to the other system terminals is terminated.

The system administrator has to extend the corresponding authorisation for your user group for you to be able to use the function. If a subscriber being called has activated announcement protection or intercom protection, announcements to that subscriber’s call number will not be carried out.

Making an announcement without intercom

Pre-dialling: Enter the call number (of a single terminal or of a group of terminals).

Press softkey briefly.

/ Use the navigation keys to select the

Press softkey to confirm. State your announcement.

Announcement

menu entry.

Telephoning Special Calls/Conversations

Making an announcement with intercom

Pre-dialling: Enter the device-ID of the terminal. Your system administrator can provide you with the device ID.

Press softkey briefly.

/ Use the navigation keys to select the

Responding to an announcement (Announcement without Intercom)

If you receive an announcement yourself, you will hear a special information tone. caller’s name appears on the display.

alternatively:

Reject

alternatively:

/ Press softkey (alternatively: end key) to reject announcement. The announcement

Press softkey to confirm. State your announcement.

Press the call key to answer the announcement.

initiator then hears the busy signal.

Press softkey briefly and use the / navigation keys to select:

to answer the announcement,

Intercom

menu entry.

Announcement

and the

Reject

Responding to an announcement (Announcement without Intercom)

Your telephone switches to the handsfree mode when it receives the announcement. You can speak with the caller immediately.

Note: When you have activated announcement protection (see page 118) and/or

intercom protection (see page 119) on your mobile device, announcements to your call number will not be carried out.

to reject the announcement.

Special Calls/Conversations Telephoning

Callback

If you call another subscriber of your Comfort Pro communications system and the line is busy, you can initiate automatic callback. Your user group must have authorisation for this feature to be able to use it.

Initiate callback

Press softkey briefly.

/ Use the navigation keys to select the

softkey.

Answering a callback

A callback is carried out when the other subscriber is free.

When your telephone rings:

Press call key.

The other subscriber is now called.

Baby Call

The “Baby call” function dials a previously programmed internal or external call number a specific time interval after pressing the call key (please refer to page 119). The default time interval on the communications system is 5 seconds. The system administrator can change this value. If you begin dialling a

Callback

menu entry and confirm with the

call number within the specified time interval, the baby call is cancelled.

Carrying out a baby call

Press call key.

Note: You can also programme an emergency call number on your mobile unit. In

contrast to the baby call, an emergency call is executed immediately (please refer to page 45 also).

Telephoning Special Calls/Conversations

Confirming Appointment/Alarm Clock

Your mobile unit allows you to set and activate up to three appointments and up to three wake times (please refer to page 102).

The time of an appointment or the alarm clock are signalled to you with the configured ringer and the red flashing LED for ca. 45 seconds. The corresponding text appears on the display. Confirm signalling with

Esc

Accepting an Appointment Call

When your mobile unit is checked in to the Comfort Pro communications system, you can save two additional appointments on your mobile unit (please refer to page 116). When the appointment time occurs, your mobile unit rings for a period of one minute with volume increasing. The appointment number appears on the display. An appointment can be repeated once or repeatedly.

Accepting an Appointment Call

Press call key. The reason for the programmed appointment appears.

Press softkey to confirm the appointment call.

If you are on a call at the time of the appointment call, you will hear a special tone and the display indicates the appointment number. After you finish the call, a short message informs you that the appointment expired.

Special Calls/Conversations Telephoning

Doorbell, Door Opener

A doorbell appears on the display ( the doorbell name appears.

Opening door while idle

Press call key.

…or

Press softkey briefly.

/ Use the navigation keys to select the

softkey.

Opening door during call

If the doorbell signal is triggered during a call, you hear the call-waiting tone.

Press softkey briefly.

Door call

). If there is an entry in the phone book for the call number,

Door opener

menu entry and confirm with the

/ Use the navigation keys to select the

softkey.

Note: The The door opener function controls a relay contact in your system which can also be connected to other devices. For more information, consult your system administrator.

Door opener

menu entry is not dependent on an entrance intercom call.

Door opener

menu entry and confirm with the

Telephoning Special Calls/Conversations

Entrance Intercom Calls

Calling the entrance intercom

If you are operating a “DoorLine” entrance intercom, use the following code procedure to speak with a visitor:

For enquiry:

Calling door when idle

Press the call key. You speak with the visitor.

Door call during call

If the doorbell signal is triggered during a call, you hear the call-waiting tone. Proceed as described under Opening door during call starting on page 85.

Door call forwarding

You can forward calls signalled from the doorbell to another (internal or external) call number (a so-called “pharmacy line”). This is done via the Call forwarding menu (see page 114).

Call duration

All door calls are automatically terminated after a specific time interval has expired (default is 60 seconds). This ensures that forwarded door calls do not unintentionally lead to continuous calls (e.g. to a voicebox). Your system administrator can configure the time interval in the Comfort Pro from 30 to 300 seconds and will be able to tell you the current value.

System Phone Book Phone Book

Phone Book

System Phone Book

Up to 2,000 entries can be saved in the phone book of your Comfort Pro communications system. This number includes the centrally administered phone book (available to all users), the personal entries of all subscribers, and – provided you are using the multicompany variant of the Comfort Pro – the entries in the companies’ phone books. An entry in the company phone book can be used by all employees in your company.

The number of entries you can save in your personal phone book is determined by your system administrator when configuring the Comfort Pro. Your personal entries are automatically sorted into the comprehensive register, but can only be viewed on your telephone by you yourself. However, the system administrator or a person with the corresponding authorisation can completely delete your phone book.

Authorisations

To be able to edit the central phone book and the company phone books, you have to have the corresponding authorisations from the system administrator.

The Comfort Pro phone books can also be edited from the system Web console, provided you have the authorisation to do so.

Contact your system administrator for information on your authorisations.

Phone Book System Phone Book

Calling from the Communications System Phone Book

Search the

/ Select an entry via the navigation keys.

/ Select the call number desired with the navigation keys.

Phone book

menu for entries saved to the communications systems phone books.

When idle, press the navigation key.

Name:

page 36).

Press softkey.

You see the phone book list beginning with the characters entered. If you do not enter any characters and press

Press softkey.

If there is more than one call number under this name (e.g. an office number and a private number), the list contains correspondingly designated entries (

Mobile

Enter the first letter(s) of the name you are searching for (see The Editors on

, the list will begin with the first entry.

and

Private

Office

Press call key – the call number is dialled.

… optional When there are multiple trunk keys configured on your telephone (please refer to

page 50), use the / navigation keys to select the desired trunk key and then press the call key.

…or

Press softkey.

A selection menu appears where you can dial this call number ( view information on this phone book entry (

Info

menu entry).

Dial

menu entry) or

System Phone Book Phone Book

Speed-Dialling

All central phone book entries can also be dialled via two-digit or 3-digit speed-dialling numbers once they have been configured. The 2-digit speed-dialling numbers are in the range 00…99, the 3-digit are in the range 000…999. Ask your system administrator how many digits are valid.

Dialling a speed-dialling destination

(SD no.)

Alternatively:

(SD no.)

AddPhone Numbers from Lists to Communications System Phone Book

You can add phone numbers saved in your caller list or your redial list to a phone book. These lists must be in the communications system to do so. This is handled in the >

Settings> List access

menu (see

page 126).

While you have the caller list or the redial list open, press the

softkey and select the

Phone book

entry.

New entry

Add

: You add the call number to an existing phone book entry (see page 91).

: You add the call number to a phone book (see page 90).

Phone Book System Phone Book

Adding call number as new phone book entry

/ Select the

softkey.

/ Select desired phone book:

softkey.

/ Determine call number:

Enter with

Confirm or change call number displayed, e.g. softkey.

You can assign a speed-dialling number to the call numbers of the entry in the central phone book. You automatically have the next available speed-dialling number (

another unused speed-dialling number if needed) and then press Ok.

New entry

menu entry in the

Personal, Company

Office, Mobile

Name:

softkey. If not, delete the speed-dialling number with the C-key (enter

and

First name:

softkey respectively.

Abbrev. no.

) offered to you. If you wish to assign them, press the

(see The Editors starting on page 36), confirm

Phone book

Central

Private

, confirm with OK softkey.

No. office

menu, confirm with theOK

, confirm with OK

, confirm viaOK

/ Display your own call number, confirm with

Transmit number

displayed to the subscriber called.

Suppress number

As necessary – just like in the two previous steps – enter additional call numbers

No. mobile

(

/ Dialling default number (

private

The default call number is dialled automatically if no other call number is selected before establishing a connection.

), confirm withOK softkey. The phone book entry is saved.

: When calling (from the phone book) your call number is

: Your call number is suppressed.

and

No. Private

), confirm with OKsoftkey respectively.

Default office, Default mobile

softkey:

Default

System Phone Book Phone Book

Adding call number to a phone book entry

You can add the entry to your personal phone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central phone book and your company’s phone book.

Add

/ Select the

menu entry in the

Phone book

menu, confirm with theOK softkey.

/ Select desired phone book:

softkey.

Enter letter/name you are searching for (see The Editors starting on page 36).

/ Use arrow keys to select the name desired, confirm with

/ Select the kind of call number to save the list entry under:

Press softkey.

You see the phone book list beginning with the characters entered. If you do not enter any characters and press

Private

, confirm with OK softkey.

Note: If you wish to edit phone book entries (e.g. to change names and call numbers), use the “Phone book” menu (see System menu: “Phone book” starting on page 122).

Personal, Company

, the list will begin with the first entry.

Central

, confirm with OK

softkey.

Office, Mobile

Phone Book Personal/Local Phone Book

Personal/Local Phone Book

In addition to the phone book of your Comfort Pro communications system, your mobile unit also has a local (personal) book. This phone book enables you to save up to 200 additional, personal entries with 3 call numbers respectively.

Calling from the Personal/Local Phone Book

When idle, press the navigation key.

Enter the first letter(s) of the name you are searching for (see The Editors on page 36).

…or

/ Select an entry via the navigation keys.

Access the various call numbers associated with the name using the softkey.

Press the call key to dial the selected call number.

Note: You can access the personal phone book using the navigation menu (see

Adding Entry to Personal/Local Phone Book

1. Open the phone book – depending on the configuration of your mobile unit, this is done via

– the navigation key , – the softkey and select the entry

or ,

– one of the function keys to which you have assigned phone book access.

2. If the phone book is empty, press the

page 27) or via the softkey when the mobile unit is idle.

Phone book

New

softkey.

/ Ok or and

Personal directory

/ Ok

If there are entries already in it, press the softkey, select

3. You see an overview of possible entries. Select

New entry

Name

and confirm via Ok or .

Personal/Local Phone Book Phone Book

4. Select the characters of a key by pressing it repeatedly and quickly, enabling you to see the characters assigned to that key. Input position moves automatically forward if you make no entry for a short time or when you enter a new character. Correct entries by moving the cursor behind the number/letter to be deleted with the / navigation keys and then press the key. This is where you can now enter new characters.

Every word is automatically begun with upper-case letters. Press the key multiple times to select upper or lower case (displays A or a) or upper-case letters only at the beginning of words (displays Aa).

Confirm your entries with the

5. Now select the next line (e.g.

6. Enter the private call number for the entry and press

7. Now select the next line (e.g.

8. Enter the business call number for the entry and press

9. Using this method, enter the mobile call number and e-mail address if necessary.

10. If you would like to assign a number key for speed dialling this entry, select

or . From the list, select a key (2…9) and confirm via Ok or . Exit the list via

delete or overwrite existing list entries.

11. You can assign a particular melody to an entry for signalling a call from this call number. Select Melody and confirm via

12. Press the softkey to save the entire phone book entry.

or . Select a melody from the list. Press Ok or to save your selection.

softkey.

Private

Business

) and confirm via Ok or .

Quick call

Esc

and confirm via

or . You can

Phone Book Personal/Local Phone Book

Editing Personal/Local Phone Book Entries

When idle, press the navigation key.

Enter the first letter(s) of the name you are searching for (see The Editors on page 36).

…or

/ Select an entry via the navigation keys.

Press softkey. The local phone book menu appears (see following section).

Local phone book menu

Edit

: The entry can be changed.

New entry

Add to …

Delete

Memory

: The call number dialled next is added to the call filter or the VIP list.

: The entry is deleted.

: Shows the number of entries already saved.

: You create a new entry.

Information on the Display Symbols in the Device-Menu The Device Menu

The Device Menu

This chapter presents all essential features available on the mobile unit and the Comfort Pro communications system. Because the communications system also supports the operation of cord-connected and other cordless telephones, some menu entries are named differently, although they serve the same purpose. The following descriptions offer more information.

Some menu entries are only shown on your telephone when you belong to a user group authorised to use the corresponding feature. Contact the system administrator when you have questions on specific features or are not able to use a feature satisfactorily.

Alongside the Device menu, there are state-dependent menus that you, e.g. can access during a call, to use features available in that device state. For more information, please refer to Te le p ho ni ng starting on page 57.

To call the Device menu do the following:

■ Press briefly when idle.

■ When idle, press the end key and and select

Information on the Display Symbols in the Device-Menu

Save When you adjust settings in a menu, you have to open the respective settings

window with the Oksoftkey. Your entry is then saved with the softkey.

Information You can access additional information on the entries via the softkey.

Options Use the softkey to open other sub-menus (e.g. Delete, Edit).

Esc

Use the

Esc

(Escape) softkey to cancel entries and/or go a step back in a menu.

softkey to confirm a selected function or entry.

Call When you press the softkey an entry is either dialled directly or goes into pre-

dialling.

The Device Menu Overview: Device Menu

Overview: Device Menu

Info

Contains the accesses to caller list, redial list and the voicebox (if supported). Fast access is also available on the navigation key or via the softkey (default). Menu description: see page 98

Active features

This menu offers fast access to some important settings, such as, e.g.

Profiles, Alarm clock

alarm

Menu description: see page 100

Phone book

Offers access to the system phone book and to the personal (local) phone book of the device. Fast access is also available on the navigation key and or via the softkey (default). Menu description: see page 101

Un park

This menu entry is only available when your mobile unit is checked into the Comfort Pro communications system. Use this to unpark a parked call. Menu description: see page 101

Pickup

This menu entry is only available when your mobile unit is checked into the Comfort Pro communications system. Use this to accept calls for other telephones in your pickup group

and

Escape alarm

and

Appointment

on the Comfort Pro CM 510.

as well as

Bluetooth, Call filter

Mandown alarm, No movement

Menu description: see page 102

Take

This menu entry is only available when your mobile unit is checked into the Comfort Pro communications system. You can take over a call from another terminal on your mobile unit. Menu description: see page 102

Time/Alarms

This is the menu where you set date and time, programme appointments and wake-up times and define formats for displaying date and time. Menu description: page 102

Overview: Device Menu The Device Menu

Audio

This menu is where you make the settings regarding volume, ringer and info tones. Menu description: page 104

Call filter

Use the call filter to allow or block incoming calls. Define call numbers and filter status in this menu. Menu description: page 106

System

This menu is where you can define the active communications system for your mobile unit, manage subscriptions to various systems as well as view the IPEI-number and information on hardware and software status. Menu description: page 107

System menu

This entry is only available on the menu when your mobile unit is checked into the Comfort Pro communications system. Use this menu entry to open the main menu of the Comfort Pro communications system and have access to the system features. Menu description: page 108

Settings

This is where you find device settings such as keylock, key programming, user name, display settings, illumination, Bluetooth, etc. Menu description: page 125

Security

This menu can be accessed via the PIN (Personal Identification Number). The default is “0000” (4 digits of 0 (zero)). You can lock the mobile unit here, change the PIN, programme an emergency call number, enter alarm sensor settings (Comfort Pro CM 510 only) as well as reset the mobile unit entirely or partially to factory settings. Menu description: page 128

Profiles

This menu is for creating and managing user profiles. There are five editable default profiles. Menu description: page 130

The Device Menu “Info” Menu

“Info” Menu

Caller list

displayed, the corresponding name is displayed. The entries in this menu are dependent on the

access

Note: Calls are also entered on the caller lists of the menu

Local caller list: Up to 50 entries can be saved to the local caller list.

: Displays entries in the caller list. If there is a phone book entry for one of the call numbers

setting (please refer to page 126).

Dial number …

Predial

Add to …

Details …

Delete

: The entry is deleted after an enquiry.

Delete all

Communications system caller list: Up to 50 entries can be saved to the communications system

System menu

: Call number is dialled; you call the caller back.

: Call number is added to pre-dialling.

: Call number can be added to the phone book, the call filter or the VIP list.

: Entry information is displayed.

: The list is deleted after a confirmation prompt.

, seepage 110).

List

caller list.

Dial

: Call number is dialled; you call the caller back.

Delete

Phone book

Info

Delete all

Note: If there are multiple trunk keys configured on your telephone (please refer to the chapter entitled Multiple Trunk Keys on page 50), upon callback, the trunk key is automatically seized with which you originally received the call.

: The entry is deleted after an enquiry.

: Call number can be added to the phone book of the communications system, see

page 89.

: Entry information is displayed.

: The list is deleted after a confirmation prompt.

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Specifications and Main Features

Frequently Asked Questions

User Manual