ThinkPad X100e, X120e Hardware Maintenance Manual

HardwareMaintenanceManual

ThinkPadX100eandX120e

Note

Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformationunder
AppendixA“Notices”onpage125

.

FifthEdition(September2011)

©CopyrightLenovo2009,2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifproducts,data,computersoftware,orservicesaredeliveredpursuant
aGeneralServicesAdministration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforth
inContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation......1

Generalsafety................1

Electricalsafety...............2

Safetyinspectionguide............3

Handlingdevicesthataresensitivetoelectrostatic

discharge..................3

Groundingrequirements............4

Safetynotices-multilingualtranslations......4

Chapter2.Importantservice

information..............19

StrategyforreplacingFRUs.........19

Strategyforreplacingaharddiskdrive...20
Importantnoticeforreplacingasystem

board................20

Howtouseerrormessage........20

StrategyforreplacingFRUsforCTO,CMV ,and

GAV...................20

Productdenition............20

FRUidenticationforCTO,CMV ,andGAV

products...............21

Chapter3.Generalcheckout.....23

Whattodorst..............23

Checkoutguide..............24

DiagnosticsusingPC-DoctorforDOS....24

LenovoThinkVantageT oolbox.......27

FRUtests...............27

Powersystemcheckout...........28

Checkingtheacadapter.........29

Checkingoperationalcharging......29

Checkingthebatterypack........30

Checkingthebackupbattery.......30

Chapter4.Relatedservice

information..............33

RestoringthefactorycontentsbyusingRecovery

DiscSet.................33

Passwords................34

Power-onpassword...........34

Hard-diskpassword...........34

Supervisorpassword..........35

Howtoremovethepower-onpassword...35
Howtoremovethehard-diskpassword...35

Powermanagement............36

Screenblankmode...........36

Sleeporstandbymode.........36

Hibernationmode...........37

Symptom-to-FRUindex...........37

Numericerrorcodes..........38

Errormessages............40

No-beepsymptoms...........40

LCD-relatedsymptoms.........40

Intermittentproblems..........41

Undeterminedproblems.........41

Chapter5.Statusindicators.....43

Chapter6.Fnkeycombinations...45

Chapter7.FRUreplacement

notices................49

Screwnotices...............49

Retainingserialnumbers...........50

Restoringtheserialnumberofthesystem

unit.................50

RetainingtheUUID...........51

ReadingorwritingtheECAinformation...51

Chapter8.Removingandreplacinga

FRU..................53

BeforeservicingThinkPadX100eandThinkPad

X120e..................53

1010Batterypack.............54

1020Bottomdoor.............55

1030Harddiskdrive(HDD)..........58

1040DIMM................60

1050PCIExpressMiniCardforwirelessLAN..60
1060PCIExpressMiniCardforwirelessWAN..62

1070Bluetoothdaughtercard(BDC-2).....63

1080Keyboard..............64

1090Palmrestassembly,power-onboard

assembly(withcable),andmicrophone.....67

1100CRTboardassembly(withcable).....72

1110Speakerassembly...........73

1120I/Oboard(forThinkPadX120e)......74

1130Systemboard,fanassembly,andbackup

battery..................75

1140LCDunit...............81

1150DC-incableandbasecoverassembly...82

2010LCDbezelassembly..........85

2020Integratedcamera...........86

2030LCDpanel,hinges,andLCDcable....87

2090AntennakitandLCDrearcoverassembly..89

©CopyrightLenovo2009,2011

i

Chapter9.Locations.........91

Frontview................91

Rearview.................92

Bottomview...............92

Chapter10.Partslist.........93

Overall..................94

LCDFRUs................109

Keyboard.................112

ACadapters...............113

Miscellaneousparts............114

Powercords...............114

Recoverydiscs..............115

WindowsXPHomeEdition(32bit)DVDs..115

Windows7Starter(32bit)DVDs......116

Windows7HomeBasic(32bit)DVDs....117

Windows7HomePremium(32bit)DVDs..118
Windows7HomePremium(64bit)DVDs..119

Windows7Professional(32bit)DVDs....120

Windows7Professional(64bit)DVDs....121

Windows7Ultimate(32bit)DVDs.....122

Windows7Ultimate(64bit)DVDs.....123

WindowsVistaBusiness(32bit)DVDs...123
WindowsVistaHomeBasic(32bit)DVDs..123

Commonservicetools...........123

AppendixA.Notices.........125

Trademarks................126

iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

®

products:

ThinkPadX100e

MT0022,2876,3506,3507,and3508

ThinkPadX120e

MT0596,0611,and0613

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPad
products.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safetyinformation”
onpage1

.

©CopyrightLenovo2009,2011

iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservice
aThinkPadNotebook.

•“Generalsafety”onpage1

•“Electricalsafety”onpage2

•“Safetyinspectionguide”onpage3

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices-multilingualtranslations”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Makesurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat

youthinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartonthemachine,makesurethatotherservicetechniciansandthecustomer'spersonnel
arenotinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour
sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Attention:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.

©CopyrightLenovo2009,2011

1

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:

Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.
Manycustomershave,neartheirequipment,rubberoormatsthatcontainsmallconductivebersto
decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Similarunitstolistedabove
Thispracticeensurescorrectgroundingoftheunits.

•Ifanelectricalaccidentoccurs:

2HardwareMaintenanceManual

–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)

•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Poweroffthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.

b.Thepowercordshouldbethetypespeciedinthepartslist.

c.Insulationmustnotbefrayedorworn.

4.Checkforcrackedorbulgingbatteries.

5.Removethecover.

6.Checkforanyobviousnon- ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.

7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.

8.Checkforworn,frayed,orpinchedcables.

9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD.)ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.

Note:

Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

Chapter1.Safetyinformation3

MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices-multilingualtranslations

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

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18HardwareMaintenanceManual

Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:

•“StrategyforreplacingFRUs”onpage19
–“Strategyforreplacingaharddiskdrive”onpage20
–“Importantnoticeforreplacingasystemboard”onpage20
–“Howtouseerrormessage”onpage20

•“StrategyforreplacingFRUsforCTO,CMV ,andGAV”onpage20
–“Productdenition”onpage20
–“FRUidenticationforCTO,CMV,andGAVproducts”onpage21

Important:BIOSanddevicedriverxesarecustomer-installable.TheBIOSanddevicedriversareposted
onthecustomersupportsitehttp://www.lenovo.com/support/phone.

SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo

®

authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/

AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistancein
obtainingorinstallinganysoftwarexes,drivers,andBIOSdownloads.

StrategyforreplacingFRUs

Beforereplacingparts:

Makesurethatallsoftwarexes,drivers,andBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestBIOSisloadedtothesystemboardbefore
completingtheserviceaction.

Todownloadsoftwarexes,drivers,andBIOS,doasfollows:

1.Gotohttp://support.lenovo.com.

2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.

3.SelectDownloadsanddrivers.

4.Followthedirectionsonthescreenandinstallthenecessarysoftware.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.

Attention:Thesetupcongurationonthecomputeryouareservicingmayhavebeencustomized.Running
AutomaticCongurationmayalterthesettings.Notethecurrentcongurationsettings(usingtheView
Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.

©CopyrightLenovo2009,2011

19

Strategyforreplacingaharddiskdrive

Alwaystrytorunalow-levelformatbeforereplacingaharddiskdrive.Thiswillcauseallcustomerdataon
theharddisktobelost.Besurethatthecustomerhasacurrentbackupofthedatabeforedoingthistask.

Attention:Thedrivestartupsequenceinthecomputeryouareservicingmayhavebeenchanged.Be
extremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Ifyouselectanincorrect
drive,dataorprogramscanbeoverwritten.

Importantnoticeforreplacingasystemboard

Somecomponentsmountedonasystemboardareverysensitive.Improperhandlingofasystemboardcan
causedamagetothosecomponents,andmaycauseasystemmalfunction.

Attention:Whenhandlingasystemboard:

•Donotdropasystemboardorapplyanyexcessiveforcetoit.

•Avoidroughhandlingofanykind.

•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBGA(BallGridArray)chipset.

Howtouseerrormessage

Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed,
beginthediagnosiswiththersterrorcode.Whatevercausesthersterrorcodemayalsocausefalseerror
codes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedintheSymptom-to-FRU
Indexforthecomputeryouareservicing.

StrategyforreplacingFRUsforCTO,CMV ,andGAV

Productdenition

DynamicCongureToOrder(CTO)

ThisprovidestheabilityforacustomertocongureaLenovosolutionfromaneSite,andhavethis
congurationsenttofulllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabel,
ProductEntitlementWarehouse(PEW),eSupport,andtheHMMwillloadtheseproductsasthe4-digitMT
and3-digitmodel,wheremodel=“CTO”(Example:1829-CTO).

CustomModelVariant(CMV)

ThisisanuniquecongurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique4-digit
MTand3-digitmodelisprovidedtothecustomertoplaceorders(Example:1829-W15).ACMVisaspecial
bidoffering.Therefore,itisNOTgenerallyannounced.

•TheMTMportionofthemachinelabelisthe4-digitMTand3-digitmodel,wheremodel=“CTO”
(Example:1829-CTO).ThePRODUCTIDportionofthemachinelabelisthe4-digitMTand3-digitCMV
model(Example:1829-W15).

•ThePEWrecordisthe4-digitMTand3-digitmodel,wheremodel=“CTO”(Example:1829-CTO).

•eSupportwillshowboththeCTOandCMVmachinetypemodels(Example:1829-CTOand1829-W15
willbefoundontheeSupportsite.)

•TheHMMwillhavethe4-digitMTand3-digitCTOmodelonly(Example:1829-CTO).Again,CMVsare
custommodelsandarenotfoundintheHMM.

20HardwareMaintenanceManual

GeneralAnnounceVariant(GAV)

Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.TheMTM
portionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”,not
“CTO”(Example:1829-F1U).Also,PEW,eSupport,andtheHMMwilllisttheseproductsunderthesame
xedmodelnumber.

FRUidenticationforCTO,CMV,andGAVproducts

TherearethreeinformationresourcestoidentifywhichFRUsareusedtosupportCTO,CMV ,andGAV
products.ThesesourcesarePEW,eSupport,andtheHMM.

UsingPEW

•PEWistheprimarysourceforidentifyingFRUpartnumbersandFRUdescriptionsforthekeycommodities
forCTO,CMVandGAVproductsataMT-serialnumberlevel.Anexampleofkeycommoditiesarehard
diskdrives,systemboards,microprocessors,LiquidCrystalDisplays(LCDs),andmemory.

•Remember,allCTOandCMVproductsareloadedinPEWunderthe4-digitMTand3-digitmodel,where
model=“CTO”(Example:1829-CTO).GAVsareloadedinPEWunderthe4-digitMTand3-digitmodel,
wheremodel=a“xedpartnumber”,not“CTO”(Example:1829-F1U).

•PEWcanbeaccessedatthefollowingWebsite:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
SelectWarrantylookup.InputtheMTandtheSerialnumberandthelistofkeycommoditieswillbe
returnedinthePEWrecordunderCOMPONENTINFORMA TION.

UsingeSupport

ForKeyCommodities(Examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)

•eSupportcanbeusedtoviewthelistofkeycommoditiesbuiltinaparticularmachineserial(thisisthe
samerecordfoundinPEW).

•eSupportcanbeaccessedattheWebsitehttp://support.lenovo.com.

•T oviewthekeycommodities,clickonPARTSINFORMATION,thenP ARTSLOOKUP .T ypeinthemodel
typeandserialnumber.ThekeycommoditieswillbereturnedintheeSupportrecordunderPARTS
SHIPPEDWITHYOURSYSTEM.

FortheRemainingFRUs(thecompletelistofFRUsattheMTModellevel)

•eSupportcanbeusedtoviewthecompletelistofFRUsforamachinetypeandmodel.

•T oviewthecompletelistofFRUs,typeinthemachinetypeandmodel(Example:1829-CTO)under
QUICKPATH.Under“ViewbyDocumentT ype”selectP ARTSINFORMA TION.Under“FilterbyCategory”
selectSERVICEP ARTS.Under“PartsInformationbyDate”selectSYSTEMSERVICEP ARTS.Thelistof
servicepartsbydescription,withapplicablemachinetypemodelandFRUwillbedisplayed.

UsingtheHMM

ForKeyCommodities(Examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)

UsetheHMMasaback-uptoPEWandeSupporttoviewthecompletelistofFRUsattheMTModellevel.

Chapter2.Importantserviceinformation21

22HardwareMaintenanceManual

Chapter3.Generalcheckout

Thischapterpresentsfollowinginformation:

•“Whattodorst”onpage23

•“Checkoutguide”onpage24
–“DiagnosticsusingPC-DoctorforDOS”onpage24
–“Testingthecomputer”onpage25
–“DetectingsysteminformationwithPC-Doctor”onpage26
–“LenovoThinkVantageToolbox”onpage27
–“FRUtests”onpage27

•“Powersystemcheckout”onpage28
–“Checkingtheacadapter”onpage29
–“Checkingoperationalcharging”onpage29
–“Checkingthebatterypack”onpage30
–“Checkingthebackupbattery”onpage30

ThedescriptionsinthischapterapplytoanyThinkPadmodelthatsupportsthePC-Doctor

®

forDOS

diagnosticsprogram.Somedescriptionsmightnotapplytoyourparticularcomputer.

Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.

Important:

•Onlycertiedtrainedpersonnelshouldservicethecomputer.

•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.

•WhenyoureplaceFRUs,usenewnylon-coatedscrews.

•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.Drivesinthe
computerthatyouareservicingsequencemighthavebeenaltered.Ifyouselectanincorrectdrive,
dataorprogramsmightbeoverwritten.

•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,makesurethat
themodelofthemachineandtheFRUpartnumberarecorrectbyreferringtotheFRUpartslist.

•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccur
foravarietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation,
electrostaticdischarge,orsoftwareerrors.ConsiderreplacingaFRUonlywhenaproblemrecurs.Ifyou
suspectthataFRUisdefective,cleartheerrorlogandrunthetestagain.Iftheerrordoesnotrecur,do
notreplacetheFRU.

•BecarefulnottoreplaceanondefectiveFRU.

Whattodorst

WhenyoudoreturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformor
partsreturnformthatyouattachtoit:

1.Nameandphonenumberofservicetechnician

2.Dateofservice

3.Dateonwhichthemachinefailed

4.Dateofpurchase

5.Failuresymptoms,errorcodesappearingonthedisplay,andbeepsymptoms

6.ProcedureindexandpagenumberinwhichthefailingFRUwasdetected

7.FailingFRUnameandpartnumber

8.Machinetype,modelnumber,andserialnumber

9.Customer'snameandaddress

©CopyrightLenovo2009,2011

23

Noteforwarranty:Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthe
computerdamagewascausedbymisuse,accident,modication,unsuitablephysicaloroperating
environment,orimpropermaintenancebythecustomer.Followingisalistofsomecommonitemsthat
arenotcoveredunderwarrantyandsomesymptomsthatmightindicatethatthesystemwassubjected
tostressbeyondnormaluse.

Beforecheckingproblemswiththecomputer,determinewhetherthedamageiscoveredunderthewarranty
byreferringtothefollowinglist:

Thefollowingarenotcoveredunderwarranty:

•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped

•Scratched(cosmetic)parts

•Distortion,deformation,ordiscolorationofthecosmeticparts

•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce

•Damagecausedbyliquidspilledintothesystem

•DamagecausedbytheimproperinsertionofaPCCardortheinstallationofanincompatiblecard

•Improperdiscinsertionoruseofanopticaldrive

•Diskettedrivedamagecausedbypressureonthediskettedrivecover,foreignmaterialinthedrive,
ortheinsertionofadiskettewithmultiplelabels

•Damagedorbentdisketteejectbutton

•Fusesblownbyattachmentofanonsupporteddevice

•Forgottencomputerpassword(makingthecomputerunusable)

•Stickykeyscausedbyspillingaliquidontothekeyboard

•Useofanincorrectacadapteronlaptopproducts

Thefollowingsymptomsmightindicatedamagecausedbynonwarrantedactivities:

•Missingpartsmightbeasymptomofunauthorizedserviceormodication.

•Ifthespindleofaharddiskdrivebecomesnoisy,itmayhavebeensubjectedtoexcessiveforce,
ordropped.

Checkoutguide

UsethefollowingproceduresasaguideinidentifyingandcorrectingproblemswiththeThinkPadNotebook.

Note:ThediagnostictestsareintendedtotestonlyThinkPadproducts.Theuseofnon- ThinkPadproducts,
prototypecards,ormodiedoptionscanleadtofalseindicationsoferrorsandinvalidsystemresponses.

1.Identifythefailingsymptomsinasmuchdetailaspossible.

2.Verifythesymptoms.T rytore-createthefailurebyrunningthediagnostictestorbyrepeatingthe
operation.

DiagnosticsusingPC-DoctorforDOS

TheThinkPadNotebookhasatestprogramcalledPC-DoctorforDOS(hereaftercalledPC-Doctor.)Y oucan
detecterrorsbyrunningthediagnosticstestincludedinPC-Doctor.

Note:

PC-DoctorforDOSisavailableattheWebsitehttp://support.lenovo.com.
TocreatethePC-DoctordiagnosticCD,followtheinstructionsontheWebsite.

Forsomepossiblecongurationsofthecomputer,PC-Doctormightnotruncorrectly.T oavoidthisproblem,
youneedtoinitializetheBIOSSetupUtility(ThinkPadSetupforThinkPadX120e)beforeyourunPC-Doctor.

ToinitializetheBIOSSetupUtility(ThinkPadSetupforThinkPadX120e),doasfollows:

1.T urnonthecomputer.

24HardwareMaintenanceManual