Tharo Systems V-425E, V-434E User Manual

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Page 1

V-425E and V-434E

Users Manual

Date: 01-26-2015

Page 2

CONTENTS

Barcode Printer

1.1

1.2

Box Contents

Getting to Know Your Printer

Printer Setup

2.1

2.2

2.3

2.4

2.5

Opening the Top Cover

Opening the Print Mechanism

Loading Ribbon the Host Computer

Loading Labels

Printer Setting and Control

3.1

3.2

3.3

Operation Panel

Label Calibration and Self-Test

Error Alerts

NetSetting for Ethernet

4.1

4.2

Installing the NetSetting Software

NetSetting Interface

Accessories

5.1

5.2

5.3

Preparation

Installing the Label Dispenser

Installing the Cutter

Maintenance and Adjustment

6.1

6.2

6.3

6.4

6.5

Cleaning the Thermal Print Head

Adjusting the Print Head Pressure

Adjusting the Print Line

Clearing Cutter jams

Troubleshooting

Appendix

Label Supply Hub Installation

Product Specifications

Interface Specifications

2.6

2.7

2.8

2.9

Preparation for Tag Printing

Connection the Printer to your Computer

EASYLABEL Start Installation

Windows Driver Installation

Page 3

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate

radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at their own expense.

EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic compatibility

based on the standards EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and

EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, The equipment also tested and passed in

accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.

V-400E SERIES TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB9254-2008 (Class A ) ; GB17625. 1-2003; GB4943.1-2011,

EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and EN55024:1998/A1:2001/A2:2003,

IEC 61000-4-2:2008 series, UL 60950-1, 1st Edition, 2007-10-31, CSA C22.2 No. 60950-1-03, 1st Edition, 2006-07,

CFR 47, Part 15

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference

in which case the user may be required to correct the interference at their own expense.

㭋ḡ

Class A

Ẏ⒨Ə✏䔆㴢䎖⡪ḔƏ富Ẏ⒨⏖僤怇ㇷ㗇亦䔜⹙㉗Ə✏忀䦴ガ↜󰶓Ə⏖僤曧奨䔏㈞⯠⅝⹙㉗憮⎽⇮⮅⏖堳

䙫㎑㖤˛

Page 4

SAFETY INSTRUCTIONS

During the print process the Printhead will become hot. Do NOT attempt to clean the

Printhead until it has had time to cool.

The Printhead is the most fragile part of your Printer. Do NOT use sharp or hard objects to

clean the Printhead. Do NOT touch the glass surface of the Printhead with your hand.

This Printer is built exclusively to print labels, tickets and tags, continuous paper, etc. Only

use media that is recommended for a direct thermal or thermal transfer Printer.

The Printer is configured for input voltages of 110 to 240 V. Connect only to a power outlet

with a grounded contact. Always ensure the Printer is switched OFF before connecting the

power cord to an electrical outlet.

Do not expose the Printer to moisture or operate it in wet or damp areas.

The Printer will operate with the cover open if necessary. This is not recommended, as the

Printer’s moving or rotating parts can cause injury. Keep long hair, jewelry and loose

clothing away from any moving parts.

Remove the power cord from the rear of the Printer when disconnecting or attaching

accessories such as rewind units, cutters, etc.

**** There is a Danger of explosion if the battery is replaced incorrectly.

**** Dispose of used batteries according to the manufacturer’s instructions.

**** Only replace the battery with an equivalent type.

Specifications are subject to change without notice.

Caution

This printer is equipped with a button cell lithium battery. This battery on the main circuit board.

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1 Barcode Printer

1.1 Box Contents

Please check that all of the following items are included with your printer.

V-425E / V-434E Printer

Power Cord

AC Adapter

USB Cable

Quick Start Guide

Ribbon Hubs ( 2 )

Empty Ribbon Core

Label Supply Hub

Label Guide Plates ( 2 )

CD ( EASYLABEL Start software and Users Manual )

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1 Barcode Printer

1.2 Getting To Know Your Printer

Overview

Front

Rear

TOP COVER

COVER RELEASE BUTTONS

FRONT COVER

SERIAL PORT ( RS-232 )

POWER SWITCH

- ON

- OFF

FAN-FOLD LABEL SLOT

Feed slot for external label feeding

POWER JACK

USB PORT

OPERATION PANEL

ETHERNET PORT

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1 Barcode Printer

Open Cover

4 Open Print Mechanism

PRINTHEAD PRESSURE ADJUSTMENT SCREW ( LEFT )

PRINTHEAD PRESSURE ADJUSTMENT SCREW ( RIGHT )

LABEL SUPPLY MODULE

- LABEL SUPPLY HUB

- LABEL GUIDE PLATES ( 2 )

RIBBON MODULE

- RIBBON FEED MECHANISM

- RIBBON HUB

- EMPTY RIBBON CORE

LABEL GUIDE ( RIGHT )

RELEASE CATCH ( RIGHT )

RIBBON SUPPLY HUB

RELEASE CATCH ( LEFT )

LABEL GUIDE ( LEFT )

PRINT MECHANISM

PLATEN ROLLER

LABEL SENSOR

PRINT LINE ADJUSTMENT SCREW

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2 Printer Setup

2.1 Opening the Top Cover

Open the Top Cover by pressing the release buttons on both sides of the

Top Cover and lift the cover.

2.2 Open the Print Mechanism

4 Open the print mechanism by pressing the Release Catches and then lift the Print Mechanism.

Press the button

COVER RELEASE BUTTONS

Press the button

Lift the printer cover

Lift the print mechanism

Press

RELEASE CATCHES

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2 Printer Setup

2.3 Loading Ribbon

4 Place the new ribbon on one of the Ribbon Hubs.

Place an empty ribbon core on the other Ribbon Hub.

Attach the ribbon to the empty ribbon core and wind the ribbon around the core 2~3 times.

RIBBON SUPPLY HUB

Place on the Hub

RIBBON HUB NEW RIBBON

Place on the Hub

EMPTY RIBBON CORERIBBON HUB

RIBBON REWIND HUB

Wind the ribbon around the core

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2 Printer Setup

4 Place the Ribbon Supply Hub at the back of the Print Mechanism.

Pass the ribbon under the Print Head.

Insert the Ribbon Rewind Hub into the Print Mechanism.

Insert into the Print Mechanism

Wind up any slack

Insert into the Print Mechanism

Close the Print Mechanism.

Make sure that it clicks into place.

Wind up any slack in the ribbon.

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2 Printer Setup

2.4 Loading Labels

4 Place a roll of label stock on the Label Supply Hub then slide a Label Guide Plate on to each side of the label roll.

4 Now load the label stock into the Printer.

Place on the Label Supply Hub

LABEL STOCK

LABEL SUPPLY HUB

LABEL GUIDE PLATES

Place in the Printer

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2 Printer Setup

Open the Print Mechanism.

Feed the labels through the Label Guides and up to the Tear-off Plate.

Adjust the Label Guides to the label width.

Close the Print Mechanism.

Through the Label Guides

LABEL GUIDES

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2 Printer Setup

2.5 Label Supply Hub Installation

4 1" Cores

Installing the label supply hub for 1" cores.

4 1.5" Cores

Installing the label supply hub for 1.5" cores.

4 3" Cores

Installing the label supply hub for 3" cores.

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2 Printer Setup

2.6 Preparation for Tag Printing

In tag printing, the tag hole indicates the height of a label.

Position the Sensor so that it is directly below the location of the tag hole.

The tag hole should be at least 3 mm in diameter.

SENSOR POSITION

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2 Printer Setup

2.7 Connecting the Printer to Your Computer

USB PORT

POWER JACK

ELECTRICAL OUTLET

USB PORT

1. Ensure that the printer is turned off.

2. Connect the power cord to the AC adapter and connect the AC adapter to the printer.

3. Plug the power cord into an electrical outlet.

4. Connect the USB cable to the printer and your computer.

5. Turn the printer on. The LED should light up.

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2 Printer Setup

2.8 EASYLABEL Start Installation

2. The EASYLABEL InstallShield Wizard starts. Click “Next” to continue.

3. The next screen you can read EASYLABEL’s License Agreement. Click the “I accept the terms in the license agreement”

radio button and click “Next” to continue the installation.

1. Insert the product CD into CD/DVD drive of your computer. Open the "install” folder on the CD.

Right click on the setup.exe icon and choose “Run as Administrator” to start the installation.

Select a language for the installation and click OK to continue.

EASYLABEL Start is the free labeling package included with every Tharo printer.

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2 Printer Setup

4. The next screen allows you to specify the directory to install EASYLABEL into. In most cases the default is fine.

You may also specify if you want an EASYLABEL icon on your desktop. Click on “Next” to continue.

5. The next step allows you to specify the installation type. “Full” is recommended for most users. Click “Next” to continue.

6. This is the confirmation screen. Click Install to install EASYLABEL Start.

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2 Printer Setup

8. The installation is complete. Click “Finish” to close the InstallShield Wizard.

9. You are ready to start using EASYLABEL. If you are a new EASYLABEL user we recommend that you view the

EASYTutor tutorials. EASYTutor is the best way to get acquainted with your new labeling software. EASYTutor

can be found in the “EZtutor” folder on the product CD.

You may also view EASYTutor online at www.tharo.com/interactive.php

We suggest getting started with “Adding a USB printer” which is a great step-by-step walk through of how to

add a USB printer to EASYLABEL.

www.tharo.com/Interactive/adding_a_usb_printer/adding_a_usb_printer.htm

7. The Status screen will show the progress of the EASYLABEL Start installation.

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2 Printer Setup

Windows Drivers are NOT needed when printing to your Tharo Printer with EASYLABEL.

If you want to print to your Tharo Printer from other Windows applications then a Windows driver is needed.

STOP!

Do NOT plug the Printer's USB cable into your computer yet. There are some special installation steps for

Windows 8 and 10 users. If you are NOT using Windows 8 or 10 you can skip to the next page.

To install the Printer driver in Windows 8 or 10:

1. Open the "Tharo_Driver_Win8_Win10" folder.

2. Right Click on thr.inf and select "install"

3. Click on “Yes”

4. When the install finishes, Click on “OK”

5. Then plug the Printer's USB cable into your computer.

The printer should now be ready for use in Windows 8 or 10.

If you plugged in the printer without doing the above steps first, the printer is installed as an "Other Device"

and you will have to install the driver this way:

1. Open the Windows Control Panel

2. Click on "Hardware and Sound"

3. Under "Devices and Printers" heading click on "Device Manager"

4. Expand "Other Devices"

5. Right-click on the Tharo Printer and select "Update Driver Software"

6. Select "Browse my computer for driver software"

7. Click “Browse” and browse to where the "Tharo_Driver_Win8_Win10" folder and then click on “Next”

8. Click on “Install”

9. Click on “Close” to exit the wizard

The printer should now be ready for use in Windows 8 or 10.

Insert the product CD into CD/DVD drive of your computer.

2.9 Windows Driver Installation

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2 Printer Setup

1. USB is a Plug & Play facility. Once the USB cable is connected from PC to the printer, the PC will automatically detect the new device and begin the installation process.

2. Select ‘Specify a location’ and specify the path of the printer driver.

3. Follow the instructions in the Wizard to complete the installation.

www.tharo.com

The printer can be installed on Windows releases other than Windows 8 or Windows 10 without any special steps.

Insert the product CD into CD/DVD drive of your computer.

Turn the printer on and connect it to your computer with a USB cable. The “Found New Hardware Wizard” should take over and install the drivers. At some point you will be able to specify a location of the drivers. Simply point the Wizard to the thr.inf file in the Windows Driver folder on the product CD.

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3 Operation Panel

3.1 Operation Panel

4 FEED Button

When you press the FEED button, the printer advances the label stock to a defined stop position.

If you are using continuous labels, pressing the FEED button will advance label stock until you release the button.

If you are using labels with gaps or black marks, pressing the FEED button will advance only one label.

If the label does not stop at the correct position the sensor must be calibrated. Follow the Label Calibration

instructions in section 3.2 of this manual

4 LED Indicators

LED indicator Status Description

Green

Standby mode

The printer is ready for operation.

READY

OFFSTATUS

OFFREADY

RedSTATUS

Error mode

There is an error. (See Section 3-3. for a list of errors)

Beeps

2 x 2 beeps 2 x 3 beeps 2 x 4 beeps

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3 Operation Panel

3.2 Label Calibration and Self-Test

The printer can automatically detect and store label height.

That means the host computer does not need to transmit the label height to the printer.

The Self-Test function lets you check whether the printer is functioning normally.

Follow these steps to run the Label Calibration and Self-Test.

STEP-014Check that the label stock is loaded correctly.

STEP-024Turn the Printer off and press the FEED button.

STEP-034Turn the Printer on, keeping the FEED button pressed. When the READY LED starts to flash

red and the STATUS LED lights up orange, release the FEED button. The printer will now perform

a Label Calibration.

STEP-044Once the Label Calibration is complete, the Printer will print a Self-Test label.

V-425E GX.XXX USB S/N: XXXXXXXX Serial port : 96,N,8,1 MAC Addr: xx-xx-xx-xx-xx-xx DHCP Enable IP xxx.xxx.xxx.xxx Gateway xxx.xxx.xxx.xxx Sub-Mask xxx.xxx.xxx.xxx ############################### 1 DRAM installed Image buffer size : 1500 KB 000 FORM(S) IN MEMORY 000 GRAPHIC(S) IN MEMORY 000 FONT(S) IN MEMORY 000 ASIAN FONT(S) IN MEMORY 000 DATABASE(S) IN MEMORY 000 TTF(S) IN MEMORY 2048 KB FREE MEMORY ^S4 ^H10 ^R000 ~R200 ^W108 ^Q100,0,0 ^E12 Option : ^D0 ^O0 ^AD Reflective AD : 1.80 2.01 1.89 [0.21_0] Code Page : 850 Default state= No

Model & Version

USB ID setting

Serial port setting

MAC address of Ethernet port

IP protocol setting

IP address of Ethernet port

Gateway setting

Netmask setting

Number of DRAM installed

Image buffer size

Number of forms

Number of graphics

Number of fonts

Number of Asian fonts

Number of Databases

Number of Scalable fonts

Free memory size

Speed, Density, Ref. Point, Print direction

Label width, Form length, Stop position

Cutter, Label Dispenser, Mode

Sensor Setting

Code Page

Printer is on factory defaults

The contents of a sample Self-Test printout can be seen below.

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3 Operator Panel

3.3 Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED

indicators and hear some beep signals. Please refer to below table for the error alerts.

Flashing

Light on

LED indicator

Beeps Description Solution

READY STATUS

2 x 4 beeps

The Print Mechanism is not firmly closed.

Open the Print Mechanism and close it again.

Print Head temperature is too high

Once the Print Head has cooled down, the printer switches to standby mode.

2 x 3 beeps

No ribbon is installed and the printer shows an error message.

Make sure that the printer is set to direct thermal printing mode.

The ribbon is used up or the Ribbon Supply Hub is not moving.

Replace the ribbon roll.

No label stock is detected.

Make sure that the label sensor is positioned correctly. If the sensor still does not detect the labels, run the Label calibration function again.

The label stock is used up. Replace the label roll.

Improper feeding of labels.

Possible causes: Media falling into the gap behind the Platen Roller; the sensor cannot detect a gap or black mark between the labels; there are no labels loaded.

The memory is full. The printer prints the message "File System Full".

Delete unnecessary data from the memory.

Unable to find file. The printer prints the message "File Name Not found".

Use the "~X4" command to print all files. Then check whether the files exist and whether the names are correct.

A file of the same name already exists. The printer prints the message "Duplicate Name".

Change the name of the file and try to download it again.

None

2 x 2 beeps

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4 NetSetting for Ethernet

4.1 Installing the NetSetting software

The NetSetting software is used to manage the network configuration of the Ethernet port.

NetSetting is available on the CD that ships with the printer or it can be downloaded from our website (www.tharo.com).

To install NetSetting:

5. Click ”Next” to continue the installation.

6. Once the installation has completed, you will see the NetSetting icon on your desktop.

1. Insert the Printer CD in your computer’s CD/DVD drive. Browse the contents of the CD and open the "Ethernet" folder.

2. Doubleclick on the NetworkSettingSetup.msi icon to start the installation.

3. The Setup Wizard will guide you through the installation procedure. Follow the instructions on the screen.

4. Specify an “Installation Folder".

D:\Ethernet

C:\Program Files\Tharo\NetSetting\

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4 NetSetting for Ethernet

4.2 NetSetting Interface

Doubleclick on the NetSetting icon to start the program.

You will see the start page below. The start page will display the basic information of any connected printer and your PC.

There are six tabs on the top of interface which are used to access different network configuration settings.

You will need to enter a password to enter the configuration pages.

Click on the magnifying glass icon to search your network for Tharo Ethernet printers.

Any printers that are detected are listed on the start page.

**** The default password is “1111”. You can change the password on the “IP Settings” tab.

ZX1200

Set

Refresh

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4 NetSetting for Ethernet

**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles.

Please contact your network administrator for the required related network settings.

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

IP Settings

On the IP Settings tab you can change the Printer Name, Port Number, Default Gateway and Password.

You can also set the printer’s IP address ether by DHCP or by Static IP.

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4 NetSetting for Ethernet

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

Alert Mail Setting

The Printer can send the alert messages to a designated mail account when errors occur. The alert

messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).

You can set or change the configurations of SMTP and SNMP on the “Alert Mail Setting” tab.

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4 NetSetting for Ethernet

Alert Message Setting

Here you can specify which errors should trigger sending an email. The alert messages can be sent by SMTP, SNMP or both.

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

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4 NetSetting for Ethernet

Printer Configuration

This tab allows you to change the configuration of the connected printer. Many of the printer settings can be modified on this setting page.

ZX1200i

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

English

T-4210

Page 30

4 NetSetting for Ethernet

Terminal

The “Terminal” tab provides a communication interface for operator to control the printer. Enter printer

commands into the "Input Command" window and press the “Send Command” button, the commands

will be sent to the printer.

For the commands that return a response message, the message will be displayed in "Output Message" window.

Click on the “Clear Data” button to clear these messages.

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4 NetSetting for Ethernet

In addition to the firmware update, you can click the “Recover To Factory Settings” button to restore all of the printer

configuration settings back to factory default.

Firmware Upgrade

The current printer firmware version is shown on the “Firmware Upgrade” tab. You may also upgrade the printer firmware.

on this screen. Simply click the “browse” button and specify the firmware file location.

Then click the “Start Download Firmware” button. The printer firmware will be updated remotely.

BOOT : 1.000a1 F/W : ZX1200i 1.000a

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5 Accessories

5.1 Preparation

Please do the following before installing any of the optional modules.

Turn Off The Printer:

Turn off the printer before installing any module.

Open The Top Cover:

Open the Top Cover by pressing the release buttons on both sides of the Top Cover.

Please see the Section 2.1 of this manual for further information about opening the Top Cover.

Open The Print Mechanism:

Press the release catches on both sides of the Print Mechanism to open and lift the print mechanism.

Please see the Section 2.2 of this manual for further information about opening the Print Mechanism.

Remove the Front Cover:

Press in the two release tabs on the Front Cover.

Remove the Front Cover as shown in the illustration.

Remove the Front Cover

FRONT COVER

RELEASE TABS

Press the release tabs

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5 Accessories

5.2 Installing the Label Dispenser

Please complete the preparation steps on page 28 before installing the Label Dispenser.

SCREWS

CONNECTION CABLE

SENSOR

PAPER FEED ROLLER

LABEL DISPENSER MODULE

= Recommended label liner

thickness: 0.006 mm ± 10% and a weight of 65 g/m2 ± 6%

The maximum width when using the Label Dispenser is 110 mm.

= Set the Stop Position to 9mm when using the Label Dispenser

NOTICE

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5 Accessories

Connect the Connection Cable on the Label Dispenser to the lower jack on the front of the printer as shown below.

Install the Label Dispenser by pressing down on the right-hand side first and then the left-hand side.

RIGHT-HAND SIDE

LEFT-HAND SIDE

LABEL DISPENSER MODULE

The printer MUST be turned OFF or the motherboard may be damaged!

There are 2 jacks: the lower jack is for the Label Dispenser, the upper jack is for the Cutter.

NOTICE

LOWER JACK

CONNECTION CABLE

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5 Accessories

Secure the Label Dispenser using the screws provided.

Feed the labels through the Label Guides.

SCREWS

Through the Label Guides

LABEL GUIDES

Labels should be at least 25 mm high when using the Label Dispenser.

NOTICE

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5 Accessories

Remove the first label(s) from the liner.

Feed the label stock through the Printer as shown in the illustration below.

Peel label(s)

FIRST LABEL

PLATEN ROLLER

LABEL STOCK

PLATEN ROLLER

LABEL DISPENSER MODULE PAPER FEED ROLLER

LABEL

LINER

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5 Accessories

Close the Label Dispenser and the Print Mechanism to complete the installation.

Press the FEED button to feed a label. The label will be peeled from the liner while it passes through the Label Dispenser.

Remove the label

Press FEED

LINER

LABEL

SENSOR

There is a paper sensor on the Label Dispenser module. It will stop the printing if it is covered by a label. Remove the last printed label and the printer will print next label.

NOTICE

Page 38

5 Accessories

5.3 Installing The Cutter

Remove the Cutter Cover before installing the Cutter module.

Please complete the preparation steps on page 28 before installing the Cutter.

CONNECTION CABLE

Remove the Cutter Cover

Remember to turn the Printer off before installing the Cutter.

Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its

function. The cutter has a blade life of 400,000 cuts when using paper liner which is

250μm thick and 3 inches wide.

= Maximum width when using the Cutter is

116 mm.

NOTICE

SCREWS

CUTTER MODULE

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5 Accessories

CONNECTION CABLE

UPPER JACK

The printer MUST be turned OFF or the motherboard may be damaged!

There are 2 jacks: the lower jack is for the Label Dispenser, the upper jack is for the Cutter.

NOTICE

Secure the cutter using the screws provided.

SCREWS

Connect the Connection Cable on the Cutter to the upper jack on the front of the printer as shown below.

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5 Accessories

Secure the Cutter Cover using the screws provided.

Feed the labels through the Label Guides and the Cutter.

Close the print mechanism.

SCREWS

Through the Cutter Module

Through the Label Guides

LABEL GUIDES

Page 41

5 Accessories

Press the FEED button to complete the Cutter installation.

We advise against using inside wound label stock with the Cutter.

NOTICE

Press FEED

Page 42

6 Maintenance And Adjustment

6.1 Cleaning the Thermal Print Head

Printing labels will cause dirt such as paper dust, particles of ink and label adhesive to accumulate on the thermal print head. This can cause poor print quality and incomplete print outs. When this happens, the print head must be cleaned:

1. Turn off the printer.

2. Open the Top Cover.

3. Release the Print Mechanism.

4. Remove the ribbon.

5. Clean the print head surface (see Blue arrow) with a special cleaning pen or a cotton swab soaked in Isopropyl Alcohol.

6. Allow the print head to dry for 2-3 minutes before turning the printer back on.

6.2 Adjusting the Print Head Pressure

When using a variety of label stock and ribbons, the ink may not be evenly distributed.

If there is no printed image on one side of the paper then the print head pressure must be readjusted.

1. Open the Top Cover.

2. Remove the ribbon.

3. Use a screw driver to slowly turn the Print Head Pressure Adjustment Screws to increase or decrease

the print head pressure.

The print head should be cleaned once a week or when the print media is changed.

To help keep the print head clean, the top cover should be closed when printing.

To ensure print quality and prolong print head life, do NOT use dusty or dirty print media.

NOTICE

PRINT HEAD

Clean this Surface

Turn the Adjustment Screws

Screw for adjusting the print head pressure on the right side

Screw for adjusting the print head pressure on the left side

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6 Maintenance And Adjustment

6.3 Adjusting the Print Line

The Print Line must be adjusted so it is positioned parallel to the paper feed roller.

1. To move the Print Head forward (Direction A)

turn the Adjustment Wheel counterclockwise ( arrow 1).

2. To move the Print Head rearward (Direction B)

turn the Adjustment Wheel clockwise ( arrow 2).

6.4 Clearing Cutter Jams

Paper can jam the Cutter during use. Please follow the below steps to clean the paper jam.

A Phillips head screw for clearing cutter jams is located on the bottom of cutter module, as shown below.

1. Turn the Printer OFF.

2. Use a Philips screwdriver to turn the screw and clear the jam.

3. Once you have cleared the paper jam, turn the Printer back ON. The cutter will automatically reset.

Turn the Adjustment Wheel

Direction-A

Direction-B

PRINT HEAD

ADJUSTMENT WHEEL

Labels should be at least 30 mm high to ensure proper functioning of the cutter.

NOTICE

PHILLIPS HEAD SCREW

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6 Maintenance And Adjustment

6.5 Troubleshooting

If any problems occur that are not described here, please contact your reseller.

NOTICE

♦ Check the power supply.

Problem

Solution

The printer is switched on but the LED does not light up.

One or both LEDs lights up red and printing has stopped

♦ Check for software setting or program command errors.

♦ Look for the error in Section 3.3 Error Alerts

♦ Check if the print mechanism is closed correctly.

The label stock passes through the printer but no image is printed.

♦ Check that the ribbon is installed with the inked side facing the

label media.

♦ Select the correct printer driver.

♦ Select the correct label stock and print mode.

The label stock jams during printing.

♦ Clear the paper jam.

Check that the print head is clean.

There is no printed image on some parts of the label.

♦ Check if there is any label or ribbon stuck on the thermal

print head.

♦ Check for errors in the application software.

♦ Check if the starting position has been set correctly

♦ Check the ribbon for wrinkles.

There is no printed image on part of the label or the image is blurred.

♦ Check the thermal print head for dust or other dirt.

♦ Use the internal “~T” command to perform a Test Print and check if

the print head can print across the entire width.

♦ Check the quality of the print media.

The printed image is positioned incorrectly.

♦ Check if there is paper or dust covering the label sensor.

♦ Check if the label stock is suitable for use. Contact your reseller.

♦ Check the paper guide.

Skipping labels during printing.

♦ Check the label height setting.

♦

The printed image is blurred.

♦ Check the print darkness setting.

♦ Check if the print head is dirty.

The cutter does not cut off the labels in a straight line.

♦ Check if the label stock is installed correctly.

The cutter does not cut off the labels completely.

♦ Check if the label thickness exceeds 0.2 mm.

When using the cutter, the labels are not fed through or are cut off incorrectly.

♦ Check if the cutter has been correctly installed.

♦ Check if the paper guides are sticky.

The label dispenser is not functioning normally.

♦ Check if there is dust on the label dispenser sensor.

♦ Check if the label stock is installed properly.

Check if there is dust covering the label sensor.

Perform a label calibration.

Page 45

APPENDIX

Product

Specifications

Notice

Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners.

EASYLABEL Start

TPL

V-425E V-434E

Windows and CUPS (Linux and Mac)

Page 46

4 Serial Port

Default Settings: Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS.

4 USB

Connector Type : Type B

RS232 HOUSING (9-pin to 9-pin)

DB9 Socket

DB9 Plug

---

1 1

+5V,max 500mA

RXD

2 2

TXD

3 3

RXD

N/C

4 4

N/C

GND

5 5

GND

DSR

6 6

RTS

7 7

CTS

8 8

RTS

N/C

9 9

N/C

PC Printer

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

APPENDIX

Interface