Tharo Systems H-435+, H-427+ User Manual

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Date: 01-26-2015

H-427+

and H-435+ Users Manual

CONTENTS

Barcode Printer

1.1

1.2

Box Contents

Getting to Know Your Printer

Printer Setup

2.1

2.2

2.3

2.4

2.5

Loading Labels

Loading Ribbon

Connecting the Printer to the Host Computer

EASYLABEL Start installation

Printer Settings and Control

3.1

3.2

3.3

3.4

3.5

3.6

Operation Panel

LCD Interface Introduction

LCD Interface Functions

Label Calibration and Self-Test

Error Alerts

USB Host and Standalone

NetSetting for Ethernet

4.1

4.2

Installing the NetSetting Software

NetSetting Interface

Accessories

5.1

5.2

5.3

Internal Rewinder

Installing the Rewinder Guide

Label Dispenser (Strip-and-Peel Setup)

Maintenance and Adjustment

6.1

6.2

6.3

6.4

6.5

6.6

6.7

6.8

Removing / installing the print head module

Adjusting the print line

Adjusting ribbon tension

Cleaning the thermal print head

Print head balance and tension adjustment

Ribbon shield adjustment

Cleaning the cutter

Troubleshooting

Appendix

your Computer

Windows Driver installation

Product Specifications

Interface Specifications

5.4

5.5

Cutter Installation

Installing the Parallel adapter

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instructions, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at their own expense.

EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic

compatibility based on the standards EN 55022:2010 Class A, EN61000-3-2:2006/ A1:2009/A2:2009,

EN 61000-3-3:2008 and EN 55024:2010, IEC 61000-4-2:2008 series The equipment also tested and

passed in accordance with the European Standard EN55022 for both the Radiated and

Conducted emissions limits.

H-400+ SERIES TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB4943-2001 GB9254-2008(Class A) GB17625.1-2003,

EN 55022:2010 Class A, EN61000-3-2:2006/ A1:2009/A2:2009, EN 61000-3-3:2008 and EN 55024:2010,

IEC 61000-4-2:2008 series, CAN/CSA C22.2 No. 60950-1-03, date July, 2006, UL 60950-1, 1st Edition,

2007-10-31, CFR 47, Part 15

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference

in which case the user may be required to correct the interference at their own expense.

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SAFETY INSTRUCTIONS

During the print process the Printhead will become hot. Do NOT attempt to clean the

Printhead until it has had time to cool.

The Printhead is the most fragile part of your Printer. Do NOT use sharp or hard objects to

clean the Printhead. Do NOT touch the glass surface of the Printhead with your hand.

This Printer is built exclusively to print labels, tickets and tags, continuous paper, etc. Only

use media that is recommended for a direct thermal or thermal transfer Printer.

The Printer is configured for input voltages of 110 to 240 V. Connect only to a power outlet

with a grounded contact. Always ensure the Printer is switched OFF before connecting the

power cord to an electrical outlet.

Do not expose the Printer to moisture or operate it in wet or damp areas.

The Printer will operate with the cover open if necessary. This is not recommended, as the

Printer’s moving or rotating parts can cause injury. Keep long hair, jewelry and loose

clothing away from any moving parts.

Remove the power cord from the rear of the Printer when disconnecting or attaching

accessories such as rewind units, cutters, etc.

**** There is a Danger of explosion if the battery is replaced incorrectly.

**** Dispose of used batteries according to the manufacturer’s instructions.

**** Only replace the battery with an equivalent type.

Specifications are subject to change without notice.

Caution

This printer is equipped with a button cell lithium battery. This battery is inside the left side cover on the main circuit board.

1 Barcode Printer

1.1 Box Contents

Please check that all of the following items are included with your printer.

H-427+ / H-435+ Printer

USB Cable

Empty Ribbon Core

Power Cord

Quick Guide

H-427+ H-435+ Series

Including EASYLABEL Start software

and user’s manual.

1 Barcode Printer

1.2 Getting to Know Your Printer

3 4

1. Operation Panel

2. Lower Cover Plate

3. Media Window

4. Top Cover

1. Fan-Fold Label Slot

2. Calibration Button

3. Parallel Port (optional)

4. Applicator Interface (optional)

5. USB Host

6. Ethernet Port

7. USB Port

8. Serial Port

9. Power Socket

10. Power Switch

11. Fan-Fold Label Slot

1 Barcode Printer

1. Moveable Sensor

1. Ribbon Rewind Hub

2. Ribbon Supply Hub

3. Printer Mechanism

4. Platen

5. Tear-off Plate

6. Printhead Lever

7. Sensor Adjustment Knob

8. Label Guide

9. Label Tension Guide

10. Label Supply Hub

11. Label Roll Guide

12. Release Catch

2 Printer Setup

2.1 Loading Labels

This printer supports the following printing methods: Thermal Transfer Printing (TTP)ƝRequires a ribbon for transferring the printed image to the labels. Direct Thermal Printing (DTP)Ɲ8VHV7KHUPDO3DSHUDQGGoes not require a ribbon.

Verify which printing method you are using and modify the settings in the printer driver,

printer menu, and/or software.

1. Open the Printer’s top cover.

2. Pull the Printhead Lever out and rotate it upward to the right (counterclockwise) to open the Printhead.

3. Pull the Release Catch in the direction indicated by the blue arrow 1.

4. Rotate the Label Roll Guide upward as indicated by the blue arrow 2.

2 Printer Setup

5. Slide the roll of label stock onto the Label Supply Hub all the way back to the Printer’s inner wall

6. Rotate the Label Roll Guide back down and push it against the label roll. Avoid pushing the Guide too far or you will damage the edge of the label stock.

7. Feed the label stock through the printer as shown.

8. Feed the label stock through the Moveable Sensor and up to the Tear-off Plate.

2 Printer Setup

9. Position the edge of the label stock against the Printer’s center wall and then position the Label Guide against the outside edge of the label stock.

10. Rotate the Printhead Lever back to its original position.

11. Close the Top Cover to complete the label installation.

2 Printer Setup

2.2 Loading Ribbon

Ink side out

Ink side in

1. Open the Printer’s top cover.

2. Pull the Printhead Lever out and rotate it upward to the right (counterclockwise) to open the Printhead.

3. Place the new ribbon roll onto the Ribbon Supply Hub and place an empty ribbon core onto the Ribbon Rewind Hub.

4. The figure to the right shows two different installation methods. One is for ink-in ribbon and one for ink-out ribbon.

5. Feed the ribbon from the Ribbon Supply Hub under the Printhead. Be sure that the ribbon is not fed under the Moveable Sensor.

6. Attach the end of the ribbon to the empty ribbon core using adhesive tape or part of a label.

7. Rotate the Printhead Lever clockwise back to its original position making sure it snaps into place.

8. Close the Top Cover to complete the ribbon installation.

2 Printer Setup

2.3 Connecting the Printer to your Computer

1. Ensure that the printer is turned off.

2. Connect the power cord to the printer. Plug the power cord into an electrical outlet.

3. Connect the USB cable to the printer and your computer.

4. Turn the printer on. The LCD should light up.

2 Printer Setup

2.4 EASYLABEL Start Installation

2. The EASYLABEL InstallShield Wizard starts. Click “Next” to continue.

3. The next screen you can read EASYLABEL’s License Agreement. Click the “I accept the terms in the license agreement”

radio button and click “Next” to continue the installation.

1. Insert the product CD into CD/DVD drive of your computer. Open the "install” folder on the CD.

Right click on the setup.exe icon and choose “Run as Administrator” to start the installation.

Select a language for the installation and click OK to continue.

EASYLABEL Start is the free labeling package included with every Tharo printer.

2 Printer Setup

4. The next screen allows you to specify the directory to install EASYLABEL into. In most cases the default is fine.

You may also specify if you want an EASYLABEL icon on your desktop. Click on “Next” to continue.

5. The next step allows you to specify the installation type. “Full” is recommended for most users. Click “Next” to continue.

6. This is the confirmation screen. Click Install to install EASYLABEL Start.

2 Printer Setup

8. The installation is complete. Click “Finish” to close the InstallShield Wizard.

9. You are ready to start using EASYLABEL. If you are a new EASYLABEL user we recommend that you view the

EASYTutor tutorials. EASYTutor is the best way to get acquainted with your new labeling software. EASYTutor

can be found in the “EZtutor” folder on the product CD.

You may also view EASYTutor online at www.tharo.com/interactive.php

We suggest getting started with “Adding a USB printer” which is a great step-by-step walk through of how to

add a USB printer to EASYLABEL.

www.tharo.com/Interactive/adding_a_usb_printer/adding_a_usb_printer.htm

7. The Status screen will show the progress of the EASYLABEL Start installation.

2 Printer Setup2 Printer Setup

2 Printer Setup

Windows Drivers are NOT needed when printing to your Tharo Printer with EASYLABEL.

If you want to print to your Tharo Printer from other Windows applications then a Windows driver is needed.

STOP!

Do NOT plug the Printer's USB cable into your computer yet. There are some special installation steps for

Windows 8 and 10 users. If you are NOT using Windows 8 or 10 you can skip to the next page.

To install the Printer driver in Windows 8 or 10:

1. Open the "Tharo_Driver_Win8_Win10" folder.

2. Right Click on thr.inf and select "install"

3. Click on “Yes”

4. When the install finishes, Click on “OK”

5. Then plug the Printer's USB cable into your computer.

The printer should now be ready for use in Windows 8 or 10.

If you plugged in the printer without doing the above steps first, the printer is installed as an "Other Device"

and you will have to install the driver this way:

1. Open the Windows Control Panel

2. Click on "Hardware and Sound"

3. Under "Devices and Printers" heading click on "Device Manager"

4. Expand "Other Devices"

5. Right-click on the Tharo Printer and select "Update Driver Software"

6. Select "Browse my computer for driver software"

7. Click “Browse” and browse to where the "Tharo_Driver_Win8_Win10" folder and then click on “Next”

8. Click on “Install”

9. Click on “Close” to exit the wizard

The printer should now be ready for use in Windows 8 or 10.

Insert the product CD into CD/DVD drive of your computer.

2.5 Windows Driver Installation

2 Printer Setup

1. USB is a Plug & Play facility. Once the USB cable is connected from PC to the printer, the PC will automatically detect the new device and begin the installation process.

2. Select ‘Specify a location’ and specify the path of the printer driver.

3. Follow the instructions in the Wizard to complete the installation.

www.tharo.com

The printer can be installed on Windows releases other than Windows 8 or Windows 10 without any special steps.

Insert the product CD into CD/DVD drive of your computer.

Turn the printer on and connect it to your computer with a USB cable. The “Found New Hardware Wizard” should take over and install the drivers. At some point you will be able to specify a location of the drivers. Simply point the Wizard to the thr.inf file in the Windows Driver folder on the product CD.

3 Printer Settings and Control

3.1 Operation Panel

Introduction

FEED BUTTON

POWER BUTTON

LCD SCREEN

DIRECTION BUTTONS

POWER Button

Press the POWER button to turn on the printer.

Press and hold the POWER button for 3 seconds to turn the printer off.

FEED Button

Press the FEED button to advance the media.

If you are using continuous labels, the printer will advance a length of media.

If you are using media with gaps or black marks, the printer will advance one label.*

*If the printer feeds more than one label or the label does not stop in the correct position, you should perform a label calibration for your media.

See Section 3.4 Label Calibration and Self-Test.

PAUSE PRINTING using the FEED Button

Pressing the FEED button while the printer is printing will PAUSE the printer.

When the FEED button is pressed again, the printer resumes printing.

Example: While a 10-label print job is running, you press the FEED button to pause the printer.

Two of the labels have been printed. To resume printing and print the remaining eight labels, you will need to press

the FEED button again.

CANCEL PRINTING using the FEED Button

Press and hold the FEED button for 3 seconds while the printer is printing to CANCEL the print job.

The current print job is then cancelled.

Example: While a 10-label print job is running, you press and hold the FEED button for 3 seconds.

Two of the labels have been printed.

The print job is cancelled and the remaining eight labels will not be printed.

3.2 LCD Interface Introduction

As the text on the screen says, you can enter the Main Menu by pressing and holding the4 button for 3 seconds.

A timer of 3 blue circles will displayed (one for each second) to show your progress.

Once the timer is filled, the MAIN MENU page will be displayed on the LCD.

Power on

Enter Main Menu

Getting Started

Press the POWER button to turn on the printer. You will see the START UP SCREEN while the printer is booting up.

Once the printer has booted, the LCD screen will display “Ready“.

This indicates the printer is online and ready for use.

Printer Settings

3 Printer Settings and Control

1.007 - 140801

LCD Firmware Version

H-427+ V1.R91

Printer Model and Firmware Version

H-427+ V1.R91

Navigating and making Changes

On the MAIN MENU page, press the4 or 3 button to move the cursor.

Highlight a selection and press the FEED button, you will then enter the SETTING PAGES for that selection.

Select

Enter

On the SETTING PAGES, press the4 or 3 buttons to move the cursor.

Highlight a function and press FEED button, you will then enter the SETTING VALUE PAGES for that function.

Select

Enter

Label Settings

3 Printer Settings and Control

Press the FEED button to apply the value you just selected, and a red tick will appear next to the value.

On SETTING VALUE PAGES, press the 5 or 6 button to change the setting values.

Select

Apply

**** The blue arrow indicates the current value.

**** The red checkmark indicates that the selected value is applied now.

3 Printer Settings and Control

On SETTING PAGES, press the 5 button to go back to the MAIN MENU screen.

Exit from the Current Page and Return to Ready Status

The navigation icon on top-left corner of the screen displays the icon for the last level screen.

NAVIGATION ICON

On SETTING VALUE PAGES, press the 3button to go back to the SETTING PAGE level screen.

Back to the SETTING PAGE

Back to the MAIN MENU

Label Settings

3 Printer Settings and Control

To Exit the MAIN MENU PAGE, use the 4 or 3button to highlight the “EXIT” icon and then press the FEED button.

Select EXIT

Press the FEED Button

The Printer returns to Ready status

3 Printer Settings and Control

H-427+ V1.R91

WARNING ICON

ERROR DESCRIPTION

ERROR ICON

LOCKED/UNLOCKED Icon Definition

Check Ribbon

Status of LCD Interface

When printer is on standby (ready to print), the LCD will display “Ready” on screen.

You can only print when you see the “Ready“ status.

The LCD screen will display error messages on the screen when they occur.

See section 3.5 for the list of errors, causes and solutions.

If the printer setting is UNLOCKED, the printer will process any commands

to change that setting. Press the RIGHT key to LOCK the value.

If the printer setting is LOCKED, the printer will ignore any commands

to change that setting. Press the RIGHT key to UNLOCK the value.

3 Printer Settings and Control

H-427+ V1.R91

3.3 LCD Interface Function

Main Menu Page

Printer Settings - Setting options for printing such as Printing speed, darkness, etc.

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Label Settings- Setting options for the label such as label rotat ion, Printing position, label offset, etc.

Devices- Setting options for optional modules and communication ports.

Printer Control- Includes self-diagnosis functions for the printer such as a TPH t est and self-test page printing.

Exit- To Exit the Main Menu.

Printer Settings

3 Printer Settings and Control

Available Settings

Printer Settings

Label Settings

LCD Language

English

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Wizard

Speed

Darkness

0-19

Media Type Label with Gaps

Label with Marks

Continuous

Print Mode Direct Thermal

Thermal Transfer

Tear-off Position

0-40

Settings

Darkness

0-19

Speed

Sensor

Media Detection Auto Select

See-Through

Reflective

Media Type Label with Gaps

Label with Marks

Continuous

Print Mode Direct Thermal

Thermal Transfer

Tear-off Position

0-40

Top of Form

OFF

Code Page

850

852

437

860

863

865

857

861

862

855

866

737

851

869

Win 1252

Win 1250

Win 1251

Win 1253

Win 1254

Win 1255

Win 1257

Rotation

0°

90°

180°

270°

Horizontal Offset

Vertical Offset

Start Offset

Recall Label 001 Form Name

002 Form Name

Deutsch

Français Español

日本語

Italiano

Pусский

Türk

2-7 based on print resolution

-100-100 (default 0)

FULL

TPH Open Only - After Print Head is opened/closed

The “Wizard” menu provides quick access to the more commonly changed printer settings.

3 Printer Settings and Control

Devices

Printer

Control

Exit

Buzzer Apply

Cancel

Option Setting Option

None

Cutter

Label Dispenser

Applicator

Apply

Cancel

Serial Port Setting

Baud Rate

4800 bps

9600 bps

19200 bps

38400 bps

57600 bps

115200 bps

Parity None

Odd

Even

Data bits 7 bits

8 bits

Stop bits 1 bits

2 bits

RTC Settings Clock Display

Apply

Cancel

RTC Setting YYYY/MM/DD

HH:MM:SS

Calibration Apply

Cancel

Self-test Apply

Cancel

TPH Test Apply

Cancel

Restore Defaults Apply

Cancel

Clear Memory

Label Formats Apply

Cancel

Graphics Apply

Cancel

Bitmap Fonts Apply

Cancel

True Type Fonts Apply

Cancel

Asian Fonts Apply

Cancel

ALL Apply

Cancel

Exit

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3 Printer Settings and Control

Smart Backfeed

3.4 Label Calibration and Self Test

Model & Version

USB ID setting

Serial port setting

MAC address of Ethernet port

IP address of Ethernet port

Gateway setting

Netmask setting

PORT State (L=LPT, S=Serial, E=Ethernet, U=USB)

PORT State (1=On, 0=Off)

Number of forms

Number of graphics

Number of fonts

Number of Asian fonts

Number of Databases

Number of Scalable fonts

Free memory size

Speed, Density, Ref. Point, Print direction

Label width, Form length, Stop position

Cutter, Label Dispenser, Mode

Sensor Setting

Code Page

H-427+ V1.R91

USB S/N:12345678

Serial port:96,N,8,1

MAC Addr:xx-xx-xx-xx-xx-xx

IP xxx.xxx.xxx.xxx

Gateway xxx.xxx.xxx.xxx

Sub-Mask xxx.xxx.xxx.xxx

PORT State L S E U

1 1 1 1

##################################

0000 FORM(S) IN MEMORY

0000 GRAPHIC(S) IN MEMORY

000 FONT(S) IN MEMORY

000 ASIAN FONT(S) IN MEMORY

000 DATABASE(S) IN MEMORY

000 TTF(S) IN MEMORY

4073 KB FREE MEMORY

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Option:^D0 ^O0 ^AD

Ref. :1.96 2.84 2.49[0.88_23]

Code Page:850

Self Test

The Self Test function lets you check whether the printer is functioning normally.

Follow these steps to run the Label Calibration and Self Test.

1. Check that the label stock is loaded correctly.

2. Turn off the printer and press the FEED key.

3. Turn the printer on, keeping the FEED button pressed. When the LED starts to flash red,

release the FEED button. The printer will now perform a Label Calibration.

4. Once the Label Calibration is complete, the printer will print a Self Test label.

The contents of a sample Self-Test printout can be seen below.

Label Calibration

The printer can automatically detect and store label height.

That means the host computer does not need to transmit the label height to the printer.

3 Printer Settings and Control

Press

CALIBRATION BUTTON

Press

Press and hold the Calibration Button for 2 seconds to start the Label Calibration.

Label Calibration Button

The Label Calibration button is used to perform a Label Calibration.

This is useful to correct any Media Errors that may occur when changing the labels to another type,

such as changing gap labels to black mark labels or continuous media.

****Pressing the Calibration Button is equivalent to the auto-sensing command ‘’~S,SENSOR’’.

3 Printer Settings and Control

3.5 Error Alerts

Printhead Open

Check Ribbon

FEED BUTTON

OPERATION PANEL

POWER BUTTON

LCD SCREEN

DIRECTION KEY

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD

screen and hear some beep signals. Please refer to below table for the errors, causes and possible solutions.

Type Beeps Description Solution

Print Head Error 2 x 4 beeps

The print head

mechanism is not

locked in place.

Open the print

mechanism and

close it again.

Print Head Error None

High temperature

at the print head.

Once the print

head has cooled

down, the printer

goes back to

standby mode.

No ribbon is

installed and using

Direct Thermal

label stock.

Make sure that

the printer is set to

Direct Thermal

printing mode.

The ribbon is

used up or the

label supply hub is

not mov ing.

Replace the

ribbon roll.

Media Error

2 x 3 beeps

3 Printer Settings and Control

H-427+ V1.R91

Check Paper Setting

Type Beeps Description Solution

No labels are

detected.

Make sure that

the label sensor is

positioned

correctly. If the

sensor still does not

detect the paper,

run the auto-

detection

function again.

Label stock is used up.

Replace the label

roll.

Printer feed

problem.

Possible reasons:

the print media

has become

trapped around

the rubber roller; the

sensor cannot

detect a gap or

black mark

betw een the

labels; there is no

paper. Please

reset the sensor.

The memory is full.

The printer prints

the message "File

System full ".

Delete

unnecessary data

or install

additional

memory.

Unable to find file.

The printer prints

the message "File

Name not found"

Use the "~X4"

command to print

all files. Then

check whether

the files exist and

whether the

names are

correct.

A file of the same

name already

exists. The printer

prints the message

"Duplicate Name".

Change the

name of the file

and try storing it

again.

File Error

2 x 2 beeps

Media Error

2 x 2 beeps

3 Printer Settings and Control

H-427+ V1.R91

3.6 USB Host and Standalone Mode

USB Host Uses

The USB Host port supports the use of a USB memory stick, keyboard or scanner.

A USB memory stick can be used to extend the user accessible storage memory up to 32GB

The printer’s Firmware also can be updated using a USB memory stick.

Connect a USB keyboard to printer for Keyboard Mode/Standalone operation.

Plug-in an USB scanner to operate the printer in Keyboard Mode/Standalone.

Using Extended Memory

The printer will create a Folder called “\LABELDIR” and switch “User Flash” to “Extended Memory” automatically when

the user plugs a USB memory stick into the printer.

Connect the printer to a PC with the USB Stick plugged in and use EASYLABEL (Silver or higher) software to

download Graphics, Fonts, Label Formats and Database files to the printer.

Updating Firmware

Remove the USB memory stick from printer and plug-in it to a PC’s USB port. Delete any existing firmware (*.bin) file from

\LABELDIR\FW. If there is no FW folder in the LABELDIR directory, create one.

Copy the new firmware (xxxx.bin) into the Folder \LABELDIR\FW. Then remove the USB Memory Stick from the PC and

plug it back into the printer.

The printer will automatically update the firmware when the firmware on the USB stick is newer than the firmware loaded

in the printer.

Do Not remove the USB memory stick until the firmware is finished updating and you see ‘Ready’ on the LCD.

3 Printer Settings and Control

USB Keyboard

Plug a USB keyboard into the printer and the “Enter Standalone?” prompt will appear on the LCD. Press the

“Y” key on keyboard to enter Standalone Mode. You can also press “F1” on the keyboard to enter Standalone Mode

from the “Ready” screen.

When in Standalone Mode the keys on the keyboard have the following functions:

1. Press the “ESC” key on the keyboard to go back to the previous dialog.

2. Use the Arrow key on the keyboard to navigate when in Standalone Mode.

3. Use the Alphabetic keys and the Enter key on the keyboard as you usually would to enter variables and Print

Quantity when the printer prompts for them on the LCD when in Standalone Mode.

There are seven selections in Standalone Mode:

1. Recall Label - This selection allows you select a label that is stored in memory and print it.

2. Keyboard Country Code - This selection allows you to set the Country Code to match the keyboard you are using.

3. Code Page - This selection allows you to set the Code Page.

4. RTC Settings - This selection allows you to set the Real Time Clock (RTC)

5. Edit Database - This selection allows you to browse and edit records in any database stored in the printer memory.

It is NOT possible to add or delete records.

6. Edit Label - This selection allows you to edit the TPL of any label format that is stored in the printer memory.

7. Exit Standalone - This selection allows you to EXIT Standalone mode and return to the Ready screen.

Scanner

When a USB scanner is plugged into the printer the LCD will prompt “Enter Standalone?”. Tap the “Y” to

enter Standalone Mode operation.

In Standalone Mode the scanner can be used to enter variables and Print Quantity when the printer

prompts for them on the LCD.

** The USB Host port cannot be used as a USB HUB.

** The printer supports FAT32 formatted USB Memory Sticks up to 32GB only. The certified venders are Transcend,

Apacer, Patriot, Corsair and Kingston.

* The user may copy the entire \LABELDIR directory from the USB memory stick to the PC or vice-versa.

Copying of any of the individual subfolders or individual files in the LABELDIR directory is not supported.

3 Printer Settings and Control

4 NetSetting for Ethernet

4.1 Installing the NetSetting software

The NetSetting software is used to manage the network configuration of the Ethernet port.

NetSetting is available on the CD that ships with the printer or it can be downloaded from our website (www.tharo.com).

To install NetSetting:

5. Click ”Next” to continue the installation.

6. Once the installation has completed, you will see the NetSetting icon on your desktop.

1. Insert the Printer CD in your computer’s CD/DVD drive. Browse the contents of the CD and open the "Ethernet" folder.

2. Doubleclick on the NetworkSettingSetup.msi icon to start the installation.

3. The Setup Wizard will guide you through the installation procedure. Follow the instructions on the screen.

4. Specify an “Installation Folder".

D:\Ethernet

C:\Program Files\Tharo\NetSetting\

4 NetSetting for Ethernet

4.2 NetSetting Interface

Doubleclick on the NetSetting icon to start the program.

You will see the start page below. The start page will display the basic information of any connected printer and your PC.

There are six tabs on the top of interface which are used to access different network configuration settings.

You will need to enter a password to enter the configuration pages.

Click on the magnifying glass icon to search your network for Tharo Ethernet printers.

Any printers that are detected are listed on the start page.

**** The default password is “1111”. You can change the password from the “IP Setting” tab.

ZX1200

Set

Refresh

4 NetSetting for Ethernet

**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles.

Please contact your network administrator for the required related network settings.

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

IP Setting

On the IP Setting tab you can change the Printer Name, Port Number, Default Gateway and Password.

You can also set the printer’s IP address either by DHCP or by Static IP.

4 NetSetting for Ethernet

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

Alert Mail Setting

The Printer can send the alert messages to a designated mail account when errors occur. The alert

messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).

You can set or change the configurations of SMTP and SNMP on the “Alert Mail Setting” tab.

4 NetSetting for Ethernet

Alert Message Setting

Here you can specify which errors should trigger sending an email. The alert messages can be sent by SMTP, SNMP or both.

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

4 NetSetting for Ethernet

Printer Configuration

This tab allows you to change the configuration of the connected printer. Many of the printer settings can be modified

on this setting page.

ZX1200i

Click the “Set” button to apply the settings and the “Refresh” button to re-query the printer and refresh the values.

English

T-4210

4 NetSetting for Ethernet

Terminal

The “Terminal” tab provides a communication interface for operator to control the printer. Enter printer

commands into the "Input Command" window and press the “Send Command” button, the commands

will be sent to the printer.

For the commands that return a response message, the message will be displayed in "Output Message" window.

Click on the “Clear Data” button to clear these messages.

4 NetSetting for Ethernet

In addition to the firmware update, you can click the “Recover To Factory Settings” button to restore all of the printer

configuration settings back to factory default.

Firmware Upgrade

The current printer firmware version is shown on the “Firmware Upgrade” tab. You may also upgrade the printer firmware

from this screen. Simply click the “browse” button and specify the firmware file location.

Then click the “Start Download Firmware” button. The printer firmware will be updated remotely.

BOOT : 1.000a1 F/W : ZX1200i 1.000a

5 Accessories

5.1 Internal Rewinder

Components

1. Rewind Module

2. U Shaped Clip

3. Screws (4)

4. Rewind Guide

SuggestedLabelLinerthickness:

0.06mm +/- 10% weight 65g/m2 +/- 6%

1. Open the Top Cover of the Printer.

2. Remove the Rewind Module Cover Plate.

5 Accessories

3. Remove the U Shaped Metal Clip from the rewind shaft (1).

4. Install the Internal Rewind module using the 4 supplied screws (2).

5. After installing the Internal Rewind Module, plug the cable connector into the rewind control socket.

6. The Rewind Module Installation is complete.

5 Accessories

5.2 Installing the Rewinder Guide

1. Face the front of the Printer and remove the Lower Cover Plate Screw.

2. Remove the Lower Cover Plate.

3. Mount the Label Rewind Guide onto the Printhead Mechanism and secure with the screws provided.

4. The Label Rewind Guide is now installed. Install the label stock.

5. Feed the label stock through the Printhead Mechanism and around the Label Rewind Guide.

6. Wrap the liner around the Rewind Module and use the U Shaped Metal Clip to secure the liner.

7. Close the top cover to complete Label Rewind Guide installation.

5 Accessories

5.3 Label Dispenser (Strip-and-Peel Setup)

1. Face the front of the Printer and remove the Lower Cover Plate Screw.

2. Remove the Lower Cover Plate.

3. Pull the Printhead Lever out and rotate it upward to the right (counterclockwise) to open the Printhead. (2)

4. Remove the U Shaped Metal Clip (3) from the rewind shaft

5. Install the label stock as shown. For more detailed instructions see the “Loading Labels” instructions in this manual.

6. Peel off several labels to expose about 400mm (16”) of liner. Then feed the liner between the Tear-Off Bar and the Lower Cover Plate.

5 Accessories

7. Wrap the liner around the Rewind Module (1), and use the U Shaped Metal Clip (2) to secure the liner.

8. Rotate the Printhead Lever back to its original position.

9. Replace the Lower Cover Plate and tighten the Lower Cover Plate Screw.

10. Press the Sensor to flip it open.

11. Close the top cover to complete the Strip-and-Peel setup.

5 Accessories

5.4 Cutter Installation

Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its function. The cutter has a blade life of 500,000 cuts when using paper weighing 160 g/m² and 250,000 cuts when using paper weighing 200 g/m².

Components

1. Cutter Cover

2. Cutter Module

3. Cable Clips

4. Screws

1. Face the front of the Printer and remove the Lower Cover Plate Screw.

2. Remove the Lower Cover Plate.

3. Remove the two screws in the front of the Printer to remove the Tear Off Bar.

5 Accessories

4. Secure the Cutter to the Printer with two screws.

5. Plug the Cutter cable into the cutter connector on the center wall.

6. Insert the cable into the locks. Peel the backing off the locks and then secure them to the bottom plate

7. Hang the Cutter Cover on the Cutter and then tighten the Lower Cover screw.

8. Load the media into the Printer and close the Top Cover to complete the Cutter installation.

The minimum form length for cutting should be 30mm (1.18”).

5 Accessories

5.5 Installing the Parallel Adapter

3 4

Components

1. Parallel Cable

2. Parallel Adapter

3. Connection Cable

4. Screws

1. Place the Printer on a flat surface and open the Top Cover.

2. Remove the two screws marked in the illustration on the right. Close the Top Cover. Then remove the left-hand side of the printer housing by lifting it up.

3. Remove the parallel port cover plate screws and the parallel port cover plate.

5 Accessories

4. Install the Parallel Adapter in its place and secure it with two screws.

5. Attach the 30-pin Connection Cable to the motherboard.

6. Replace the left-hand side of the printer housing and secure it with two screws.

7. The installation of the Parallel Adapter is complete.

6 Maintenance and Adjustment

6.1 Removing / Installing the print head module

1. Open the Printer’s top cover.

2. Pull the Printhead Lever out and rotate it upward to the right (counterclockwise) to open the Printhead.

3. Gently pull the Printhead assembly towards you.

4. To replace the Printhead, line up the plug and side guides of the Printhead assembly and gently insert the Printhead back into its carriage.

6 Maintenance and Adjustment

6.2 Adjusting the print line

1. Open the Printer’s top cover.

2. Pull the Printhead Lever out and rotate it upward to the right (counterclockwise) to open the Printhead.

3. Move the Print Line all the way back by turning the screws on each side of the Printhead (marked A) counterclockwise.

4. Then turn the screws clockwise a quarter turn at a time to move the Print Line forward. Adjust both screws by the same amount to ensure that the Print Line and the Platen Roller are parallel.

5. Print a test label with a black bar across the entire width of the label to check print quality and repeat step 4 as necessary to achieve proper print quality.

When printing on stiff or thick paper, the Print Line needs to be moved forward (paper feed direction) in order to achieve better print quality.

6 Maintenance and Adjustment

6.3 Adjusting the ribbon tension

Due to differences in ribbon material, ribbon wrinkles may occur during printing. When this happens increase the ribbon tension by:

1. Pushing the end of the shaft in.

2. Then turn the ribbon shaft clockwise to increase the tension.

If narrower ribbons are being used (especially ribbon widths of less than 2”), the Printer might have a problem feeding labels. When this happens decrease the ribbon tension by:

1. Pushing the end of the shaft in.

2. Then turn the ribbon shaft counterclockwise to decrease the tension.

6 Maintenance and Adjustment

6.4 Cleaning the thermal print head

Printing labels will cause dirt such as paper dust, particles of ink and label adhesive to accumulate on the thermal print head. This can cause poor print quality and incomplete print outs. When this happens, the print head must be cleaned:

1. Turn off the printer.

2. Open the top cover.

3. Remove the ribbon.

4. Release the print head by turning the print head release lever counterclockwise.

5. Clean the print head surface (see Blue arrow) with a special cleaning pen or a cotton swab soaked in Isopropyl Alcohol.

6. Allow the print head to dry for 2-3 minutes before turning the printer back on.

* The print head should be cleaned once a week or when the print media is changed.

**To help keep the print head clean, the top cover should be closed when printing.

***To ensure print quality and prolong print head life, do NOT use dusty or dirty print media in the printer.

1RWH

6 Maintenance and Adjustment

6.5 Printhead balance and tension adjustment

If one side of the printed labels is not being printed clearly, or if ribbon wrinkles occur, then adjust the Thermal Printhead Spring Box position/tension to cure the problem.

1. Pull the Printhead Lever out and rotate it upward to the right (counterclockwise) to open the Printhead.

2. Move the Thermal Printhead Spring Box on the right side. Normally, the wider the paper, the farther the Thermal Printhead Spring Box will be from the center wall and for narrower paper, the Thermal Printhead Spring Box will be closer to the center wall.

3. To adjust the TPH Spring Box pressure, use a flat tip screwdriver to turn the screw clockwise to increase the pressure or counterclockwise to decrease the pressure.

6 Maintenance and Adjustment

6.6 Ribbon shield adjustment

(a) (b)

If ribbon wrinkle occurs during printing, adjust the ribbon shield.

Example: If ribbon wrinkle occurs as shown in figure (a), please turn the ribbon shield screw A clockwise, and if ribbon wrinkle occurs as shown in figure (b), please turn the ribbon shield screw B clockwise.

For best results, only adjust the screw by one half turn for each test print.

The maximum adjustment of the screw is two revolutions. If the screws are turned more than the acceptable range, the paper feed may not be smooth.

6 Maintenance and Adjustment

6.7 Cleaning the Cutter

1. If the Cutter jams or malfunctions turn the Printer Off.

2. Remove the Cutter assembly from the Printer.

3. Remove any jammed paper.

4. Wet a cotton swab in Isopropyl Alcohol and use it to remove any build-ups of adhesive.

5. There is a hole (circled) on each side of the Cutter. Insert a 3mm hex key into one of these holes and use the key to turn the cutter blade clockwise to allow access to the entire length of the blade.

6. Allow the Cutter to dry.

7. Re-install the Cutter assembly and turn the Printer back On. The cutter blade will go back to its original position.

* Remember to turn off the printer before touching the cutter

**The labels should be at least 30 mm long to ensure correct functioning of the cutter.

1RWH

6 Maintenance and Adjustment

6.8 Troubleshooting

♦ Check the power supply.

**** If any problems occur that are not described above, please contact your reseller.

Problem

Solution

The printer is switched on but the LED does not light up.

The LED lights up red and printing has stopped

♦ Check for software setting or program command errors.

♦ Look for the error in Section 3.3 Error Alerts

♦ Check if the print head mechanism is closed correctly.

The label stock passes through the printer but no image is printed.

♦ Check that the ribbon is installed with the inked side facing the

label media.

♦ Select the correct printer driver.

♦ Select the correct label stock and print mode.

The label stock jams during printing.

♦ Clear the paper jam.

Check that the print head is clean.

There is no printed image on some parts of the label.

♦ Check if there is any label or ribbon stuck on the thermal

print head.

♦ Check for errors in the application software.

♦ Check if the starting position has been set correctly

♦ Check the ribbon for wrinkles.

There is no printed image on part of the label or the image is blurred.

♦ Check the thermal print head for dust or other dirt.

♦ Use the internal “~T” command to perform a Test Print and check if

the print head can print across the entire width.

♦ Check the quality of the print media.

The printed image is positioned incorrectly.

♦ Check if there is paper or dust covering the label sensor.

♦ Check if the label stock is suitable for use. Contact your reseller.

♦ Check the paper guide.

Skipping labels during printing.

♦ Check the label height setting.

♦ Check if there is dust covering the label sensor.

♦ Perform a label Calibration

The printed image is blurred.

♦ Check the print darkness setting.

♦ Check if the print head is dirty.

The cutter does not cut off the labels in a straight line.

♦ Check if the label stock is installed correctly.

The cutter does not cut off the labels completely.

♦ Check if the label thickness exceeds 0.2 mm.

When using the cutter, the labels are not fed through or are cut off incorrectly.

♦ Check if the cutter has been correctly installed.

♦ Check if the paper guides are sticky.

The label dispenser is not functioning normally.

♦ Check if there is dust on the label dispenser sensor.

♦ Check if the label stock is installed properly.

1RWH

PRODUCT SPECIFICATIONS

Notice

Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners.

TPL EASYLABEL Start

H-427+ H-435+

APPENDIX

Windows and CUPS (Linux and Mac)

INTERFACE

****The total current to the serial port may not exceed 500mA.

APPENDIX

Serial Port

Default settings烉

Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS

RS232 Housing(9-pin to 9-pin)

DB9 Socket

DB9 Plug

RXD

TXD DTR

GND

DSR

RTS CTS

Computer

1 1 2

+5V, max 500mA

TXD RXD N/C

GND

RTS

CTS

RTS

N/C

Printer

Parallel Port (Optional)

Handshaking

DSTB is sent to the printer, BUSY to the host computer

Interface cable

Parallel cable compatible with IBM computers Pinout

See below

Pin No.

Function

Transmitter

1 2-9 10 11 12 13 14 15 16 17 18 19-30 31 32 33 34-35 36

/Strobe Data 0-7 /Acknowledge Busy /Paper empty /Select /Auto-Linefeed N/C Signal Gnd Chassis Gnd +5V, max 500mA Signal Gnd /Initialize /Error Signal Ground N/C /Select-in

Computer / printer Computer Printer Printer Printer Printer Computer / printer

Computer Computer / printer Printer

Computer / printer

INTERFACE

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

86%3RUW

Computer Connector: Type A

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

Connector Type: Type B

(WKHUQHW3RUW5-

PIN NO.

FUNCTION

T+

T-

R+

N/C

R-

N/C

$SSOLFDWRU3RUW2SWLRQDO

PIN NO.

1 2 3 4 5 6 7

FUNCTION

Signal

+5 V

Printer

Error

Signal

+24 V

Printed

Signal

Printing

Signal

Ground

APPENDIX

Tharo Systems H-435+, H-427+ User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual