Thales SureLINK User Manual

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Thales SureLINK IP Handset

User Guide

This document contains technology controlled for export by the U.S. Department of Commerce in

accordance with Export Administration Regulations. Diversion contrary to U.S. law prohibited.

JULY 2019

User Manual PN 84481 Rev 1

Page 2

Rev

Date

Description of Change

Author

Rev 1

July 2019

Initial Release

SJacques

WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS

This document contains technology controlled for export by the U.S. Department of Commerce in accordance with Export Administration Regulations (EAR). Diversion contrary to U.S. law prohibited. Include this notice with any reproduced portion of this document.

WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS

RECORD OF CHANGES

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Export Compliance:

This product is controlled by the export laws and regulations of the United States of America. The U.S. Government may restrict the export or re-export of this product to certain individuals and/or destinations. For further information, contact the U.S. Department of Commerce, Bureau of Industry and Security.

This product User shall comply with all applicable laws related to export and import of this product in any jurisdiction and/or government authority. User shall be responsible for complying with any and all export and import restrictions, laws and regulations in any country User is conducting business.

Disclaimer:

This manual contains information that is current as of the date shown on the front cover. Every effort has been made to ensure the correctness and completeness of the material in this document. The information in this document is subject to change without notice.

Thales®, Thales MissionLINK®, and any other Thales trademark or Thales service mark referred to or displayed in this document are trademarks or registered trademarks of Thales.

Legal Notices

This product is subject to a Limited Warranty, Limitations, Exclusions, and Terms and Conditions, which can be found on line at

www.thalesdsi.com.

Prior to Installing this product, read and understand this Installation Guide and the User Manual, including the safety warnings and information. Failure to do so could result in serious injury or death.

Intellectual Property

User acknowledges that the Products Thales and others. No title to or ownership of any proprietary rights related to any Product is transferred to User or any Customer pursuant to the use of this product. The purchase of any Thales products shall not be deemed to grant either directly or by implication or otherwise, any license under copyrights, patents, or patent applications of Thales or any third party software providers, except for the normal, nonexclusive, royalty free license to use that arises by operation of law in the sale of a product.

C o nt e nt C op y ri g ht

User is exclusively responsible for the use of this product, including proper use of third party copyrighted materials. If the User violates these terms, the User agrees to defend, indemnify and hold Thales harmless with respect to any claims or actions by third parties related to the improper use of copyrighted material and to pay all costs, damages, fines and other amounts incurred by Thales, or on its behalf, in the defense of any such claims or actions.

I n de m ni t y

User agrees to defend, indemnify and hold Thales harmless with respect to any claims or actions by any governmental entities or other third parties related to any violation of law with use of the Product or Accessories, misuse of the Product or Accessories under these Terms and Conditions, or any other violation of these Terms and Conditions and further agrees to pay all costs, damages, fines and other amounts incurred by Thales, or on Thales’s behalf, in the defense of any such claims or actions.

S O FT W AR E L IC EN S E

The following terms govern User’s access and use of the Thales-supplied software (“Software”) contained on the Product or Accessories.

License. Conditioned upon compliance with these Terms and Conditions, Thales grants to USER a nonexclusive and nontransferable license to use for USER’s internal purposes the Software and the Documentation. “Documentation” means any written information pertaining to the Software and made available by Thales with the Software in any manner. USER shall use the Software solely as embedded for operation of this product.

No other licenses are granted by implication, estoppel or otherwise. T h al e s Pr od u ct Wa rr an ty C l ai m P r oc es s

Please see the Thales website at www.thalesdsi.com.

User Documentation:

involve

valuable patent, copyright, trademark, trade secret and other proprietary rights

Thales Defense & Security, Inc. continually evaluates its user documentation for accuracy and completeness. Any suggestions you may

have for changes or additions should be sent to [email protected] Subject Line: Thales SureLINK User’s Guide (PN 84481).

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Table of Contents

INTRODUCTION.............................................................................................. 1-1

INTRODUCTION ......................................................................................................................... 1-1

SureLINK Key Features ....................................................................................................... 1-1

Kit Contents ......................................................................................................................... 1-2

THALES SURELINK HANDSET BASICS .................................................... 2-1

GETTING TO KNOW THE SURELINK ......................................................................................... 2-1

Thales SureLINK Interfaces ................................................................................................. 2-1

INITIAL SET-UP ........................................................................................................................ 2-3

Installing the SureLINK Handset ......................................................................................... 2-3

Mounting the SureLINK Handset......................................................................................... 2-4

Weather Proofing the Cord .................................................................................................. 2-4

Getting Started (Plug And Play) .......................................................................................... 2-5

Link Application Menu Components .................................................................................. 2-10

Link Application – Settings .................................................................................................. 2-1

OPERATION ............................................................................... 3-1

SURELINK HANDSET OPERATION ............................................................................................ 3-1

Making a Call ...................................................................................................................... 3-1

Receiving a Call ................................................................................................................... 3-3

Making an Emergency Call ................................................................................................. 3-4

MANAGEMENT PORTAL ............................................................................................................ 3-6

TECHNICAL SPECIFICATIONS ................................................... 4-1

TECHNICAL SPECIFICATIONS ..................................................................................................... 4-1

ACRONYMS ................................................................................ 5-1

ACRONYMS ............................................................................................................................... 5-1

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List of Figures

FIGURE 1-1 THALES SURELINK HANDSET KIT COMPONENTS ..................................................... 1-2

FIGURE 2-1 THALES SURELINK INTERFACES .............................................................................. 2-1

FIGURE 2-2 ETHERNET CABLE CONNECTION TO HANDSET ........................................................... 2-3

FIGURE 2-3 THALES SURELINK HANDSET CONNECTED TO TU /BDU ......................................... 2-4

FIGURE 2-4 THALES SURELINK HOME SCREEN ........................................................................... 2-5

FIGURE 2-5 THALES HANDSET APPLICATION SCREEN .................................................................. 2-6

FIGURE 2-6 THALES HANDSET DIAL PAD SCREEN ........................................................................ 2-6

FIGURE 2-7 THALES LINK PORTAL ................................................................................................ 2-7

FIGURE 2-8 SETTINGS (MAIN SCREEN) ......................................................................................... 2-8

FIGURE 2-9 LINK APPLICATIONS TAB BUTTONS ....................................................................... 2-10

FIGURE 2-9 LINK APPLICATION - SETTINGS ................................................................................. 2-1

FIGURE 3-1 THALES HANDSET DIAL PAD SCREEN ........................................................................ 3-2

FIGURE 3-2 HANDSET CALL SCREEN ............................................................................................ 3-2

FIGURE 3-3 INCOMING CALL SCREEN ........................................................................................... 3-3

FIGURE 3-4 ENABLE EMERGENCY CALL (SHOWN ENABLED) ....................................................... 3-4

FIGURE 3-5 ENTER THE EMERGENCY NUMBER ............................................................................. 3-5

FIGURE 3-6 EMERGENCY .............................................................................................................. 3-6

List of Tables

TABLE 1-1 THALES SURELINK HANDSET .................................................................................... 1-2

TABLE 2-1 INTERFACE DESCRIPTION ............................................................................................ 2-1

TABLE 2-2 SETTINGS (MAIN SCREEN) .......................................................................................... 2-8

TABLE 2-3 LINK APPLICATION TAB BUTTONS ........................................................................... 2-10

TABLE 2-3 LINK APPLICATION SETTINGS BUTTONS .................................................................... 2-1

TABLE 4-1 TECHNICAL SPECIFICATIONS ....................................................................................... 4-1

TABLE 5-1 LIST OF ACRONYMS..................................................................................................... 5-1

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WARNING

USHOCK HAZARD

The Thales SureLINK Handset is a sealed system and is not meant to be opened for repair in the field by operators or technicians. Covers must remain in place at all times to maintain the warranty terms.

WARNING

DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE

This equipment is not designed to be operated in explosive environments or in the presence of combustible fumes. Operating this or any electrical equipment in such an environment represents an extreme safety hazard.

SAFETY

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NOTE

For information pertaining to the Management Portal on the terminal unit, refer to either of the following user guides.

 Thales MissionLINK® User Manual (Document # 84468)  Thales VesseLINK™ User Manual (Document # 84469)

NOTE

This user manual is intended for anyone who intends to operate and configure the Thales SureLINK Handset. It, however, cannot cover all topics and advanced features. For questions or topics that are not covered in this manual please contact your service provider or Thales at www.Thalesdsi.com.

NOTE

The Thales SureLINK Handset does not allow access to the Internet and only runs applications that are preloaded by Thales.

INTRODUCTION

Thank you for purchasing the Thales SureLINK ruggedized IP handset. The SureLINK handset operates with the Thales MissionLINK® and VesseLINK™ systems providing voice communications and system configuration and control at your fingertips. With a large internal speaker and noise cancellation technology, the Thales SureLINK provides clear communications in the noisiest of environments. Make an emergency call with the onboard Emergency button, use the Thales Softphone application to make or receive phone calls discreetly or through the speakerphone, configure, and monitor the satellite system through the Thales Management Portal from the large touchscreen display. An Ethernet connection to the terminal allows the Thales SureLINK handset can be conveniently located in just about any desired location within easy reach. This weather resistant design using a Corning® Gorilla® Glass display is sure to withstand the toughest environments in a small handheld package.

SureLINK Key Features

 Android based operating system for simple navigation  4-inch high resolution touchscreen display using Gorilla Glass  Weather resistant design that meets the IP65 standard  Multiple internal speakers for use as standard handset or speakerphone  Loud volume exceeding 90 dB SPL in speakerphone mode  Single-button intuitive volume control  Noise cancellation technology for use in high noise environments  Dedicated Emergency button for emergency calls and sending GPS location coordinates  Powered over Ethernet so no external power connection required  Included LINK application for voice calls, Distress and Thales Management Portal

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Part Number

Description

1100818-501

Kit, Thales SureLINK Handset

Qty

Part Number

Description



1600913-1

Thales SureLINK Handset



40525-001

Button Clip Holder



855046-001-RC

Cable Assembly RJ45-RJ45 CAT 6, 0.5 ft

 Push-to-Talk (PTT) ready with dedicated PTT button (future)  3.5mm headset jack to accommodate multiple earpiece accessories  6-foot coil cord for clean look and ultimate flexibility  Includes mounting hardware for mounting to a wall or hard surface

Kit Contents

The following list of equipment cones standard in the SureLINK kit and can be purchased individually as spares, depending on your requirements and/or needs. (Refer to Figure 1-1.)

Table 1-1 Thales SureLINK Handset

Figure 1-1 Thales SureLINK Handset Kit Components

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Interface

Description

Touchscreen LCD

Ruggedized gorilla glass display used to select the LINK icon and navigate through the screens.

Standard Phone Microphone

Microphone port on bottom used during standard phone calls

Android Buttons

The three buttons perform the following functions:

 Left button – back button returns to previous screen  Center button – Home Button - quick press returns to Home

screen or if display is off, turns on the display. Long press shuts off display.

 Right button – shows all active applications

THALES SURELINK HANDSET BASICS

GETTING TO KNOW THE SURELINK

Thales SureLINK Interfaces

Figure 2-1 Thales SureLINK Interfaces

Table 2-1 Interface Description

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Interface

Description

Speaker Phone Audio Ports

Multiple audio ports used to project voice in all directions during speaker phone calls

3.5mm Jack

Allows a headset to be connected to the Handset. Standard headsets and earbuds should work through the 3.5mm jack.

Speakerphone Microphone

Microphone port on the side above the 3.5mm jack used during speaker phone calls. Note: Be careful not to cover up this microphone port while holding the Handset during a speaker phone call.

Standard Phone Audio Port

Audio port used for standard voice calls. Note that the audio port is not in the center of the Handset, so for optimal sound, make sure the port is correctly aligned with the ear.

Emergency Button

Dedicated button that when pressed and held enables an emergency call or message to be made to a phone number or email address

PTT Button

Used to initiate PTT transmissions when PTT functionality becomes available (Future).

Volume Button

This single button increases volume of the Handset when pressed and held and decreases the volume of the Handset in steps when sequentially pressed and then released quickly.

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NOTE

The following instructions assumes that the TU / BDU is powered ON.

NOTE

The Handset has been preconfigured to operate on extension 1002, which corresponds to the second Iridium phone line.

INITIAL SET-UP

Installing the SureLINK Handset

1. The installation of the SureLINK Handset is simply a matter of connecting the provided

Ethernet 6-inch male to male Ethernet connector between the female Ethernet connector at the end of the coil cord and any one of the Ethernet/LAN connectors on the Terminal (TU) / Below Deck Unit (BDU).

Figure 2-2 Ethernet Cable Connection to Handset

2. Once the SureLINK Handset is plugged in, the screen will power up. This may take a

minute or so. The Handset is now ready to use.

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NOTE

A longer Ethernet cable (not provided) can be substituted for the 6-inch provided cable to extend the SureLINK Handset farther away from the TU / BDU. This cable must be compliant with the Ethernet standard.

Figure 2-3 Thales SureLINK Handset Connected to TU /BDU

Mounting the SureLINK Handset

If mounting is desired, pre-drill and screw the mounting clip into a hard surface using the provided two screws. The button on the backside of the SureLINK Handset will securely fit into the clip for Handset storage while not in use.

Weather Proofing the Cord

The connection at the end of coil cord can also be more weather resistant by crimping a new male Ethernet connector on the cable once it is pushed through the provided weather resistant casing. This is not necessary and is left to the user to implement if desired.

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Getting Started (Plug And Play)

Once the Handset is plugged into the TU / BDU and has powered up, it is ready for operation. (Note: the Handset does not have a ON/OFF BUTTON).

1. Press the center Android button to illuminate the screen. The Thales SureLINK home

screen will appear (or it may automatically open the LINK app and display the Dial Pad).

To open, select the icon at the bottom center ( ) of the Home Screen.

Figure 2-4 Thales SureLINK Home Screen

2. The next screen will be the Handset Application Display. From this screen, you will

select the LINK Application.

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Figure 2-5 Thales Handset Application Screen

3. To open the LINK Application ( ), select the LINK icon.

4. When you first open the LINK Application (for the first time), the Dial Pad will be the

first screen that appears. To enter the Handset Portal, press the PORTAL icon at the bottom left of the screen.

User Manual PN 84481 Rev 1

Figure 2-6 Thales Handset Dial Pad Screen

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NOTE

For information pertaining to the Management Portal on the terminal unit, refer to either of the following user guides.

 Thales MissionLINK® User Manual (Document # 84468)  Thales VesseLINK™ User Manual (Document # 84469)

5. The LINK Application Dashboard will be displayed. The information contained in this

screen is the same as you will see the TU / BDU Management Portal.

Figure 2-7 Thales Link Portal

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Section

Parameters

Device

Display

When selected, the user can:

 Adjust Brightness Level  Adaptive Brightness (enable / disable)  Set Sleep mode (15 secs, 30 sec, 1 minute, 2

minutes, 5 minutes, and 10 minutes)

 Set Font size (Small, Normal, Large, and

Huge)

Sound Notification

When selected, the user can:

 Set the volume level for Media  Set the volume level for Notification  Set the notification ringtone

Handset Properties

When selected, the user can:

 Push-To-Talk (PTT) – Enable/Disable PTT  Emergency Call - Enable/Disable Emergency

Call Noise and Echo Cancellation – Enable / Disable

Personal

6. The SETTINGS ICON ( ) allows you to configure the handset. Refer to Figures 2-8

and 2-9.

Figure 2-8 Settings (Main Screen)

Table 2-2 Settings (Main Screen)

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Section

Parameters

Device

Language and Input

When selected, the user can:

 Language – Set the desired language (English

is the default setting)

 Keyboard and Input Methods – Keyboard type

and Android keyboard settings

System

Time and Date

When selected, the user can:

 Automatically set date and time  Automatically set time zone  Select 24-hour format  Choose date format

About Handset

When selected, the following information is displayed:

 System Updates  IP Address  MAC Address  Unit S/N  Model  Android Version  Kernel Version  Build Number  Reboot device

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NOTE

For information pertaining to the Management Portal on the terminal unit, refer to either of the following user guides.

 Thales MissionLINK® User Manual (Document # 84468)  Thales VesseLINK™ User Manual (Document # 84469)

ICON

Description

Portal Tab Button

Dial Pad Tab Button

Settings Tab Button

Emergency Tab Button

Link Application Menu Components

LINK Application Tab Buttons

Figure 2-9 LINK Applications Tab Buttons

Table 2-3 LINK Application Tab Buttons

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 Portal Tab Button– When selected, the Management Portal will come up. Note, this has

the same menu components as you would see in the TU / BDU Management Portal. (Refer to Figure 2-7)

 Dial Tab Button – When selected, the phone key pad will be displayed. Telephone calls

are made from this screen. (Refer to Figure 3-1)

 Settings Tab Button – Provides information relating accounts (existing and new) and

preferences (configure Management Portal name and password, setting up the Emergency call number) (Refer to Figure 2-9)

 Emergency Tab Button – Selecting this tab will open the Emergency Call screen. (Refer

to Figure 3-6)

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Section

Parameters

Accounts

Existing Account

Provides information relating to an existing account already setup in the handset. Information includes:

 General Information – Account label, enable the

use of mobile data, and enable/disable the account

 User Details – Name of the device, username and

Domain (Default to sip.thaleslink)

 Authentication – username and password.

New Account

Allows a new account to be established

 General information – enter the new account name,

enable the use of mobile data, and enable/disable the account

 User details – enter the Display Name, Username,

and Domain

 Authentication – enter the username and password

Preferences

Link Settings

Allows you to configure the Management Portal Username and Password and to enable Emergency Operation and configure the Emergency call number.

Link Application – Settings

From the Link Application, the SETTINGS Button allows you to:

Figure 2-10 LINK Application - Settings

Table 2-4 LINK Application Settings Buttons

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Section

Parameters

Audio Codecs

Provides information relating to Mobile Data Audio Codecs and Wi-Fi Audio Codecs. (Information only)

About

Displays current version information

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OPERATION

SURELINK HANDSET OPERATION

The Thales SureLINK Handset operates on an Android operating system that has been customized for the Handset operation. Many of the standard Android features and configuration items have been removed, as they are not applicable to the Handset operation.

Points to remember:

 If the default configuration of the terminal has changed, the Handset extensions must be

configured to match one of the Inbound Iridium Lines found in the Management Portal in SETTINGS  PHONE.

 If the default configuration of the terminal has not changed, the Handset is set up to

operate on Extension 1002 using the Iridium phone number corresponding to that extension.

 The Android device IP address can be found by selecting the SETTINGS icon (not within

the LINK Application), then select ABOUT HANDSET

 To reboot the handset, press and hold the MENU and BACK buttons simultaneously for

more than 6 seconds or simply unplug the handset from the terminal/BDU and plug it back in.

Making a Call

To make a call over the satellite network,

1. Select the Dial Pad icon ( ), the Dial Pad screen will appear.

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Figure 3-1 Thales Handset Dial Pad Screen

2. Dial 9 first and then the number to be called and press Call.

Once connected, if speakerphone mode is desired, follow instructions on the screen to first enable the keypad and then select speaker. You can also bring up the keypad, mute the Handset, put the call on hold or add a caller.

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Figure 3-2 Handset Call Screen

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NOTE

To change the volume, press and hold the volume button to increase volume and press and release sequentially to reduce the volume.

NOTE

To make a local call using the PBX, dial the extension you want to call (without the 9 first).

NOTE

To change the volume, press and hold the volume button to increase volume and press and release sequentially to reduce the volume.

Receiving a Call

To receive a call from a caller over the satellite network, the caller would dial the Iridium number that the Handset is mapped to. Select Answer when the Handset Rings.

Figure 3-3 Incoming Call Screen (Example)

Once connected, if speakerphone mode is desired, select the SPEAKER icon. You can also bring up the keypad, mute the Handset, put the call on hold or add a caller. (Refer to Figure 3-2)

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Making an Emergency Call

An Emergency Call can be made in two ways; either by selecting the Emergency Icon in the LINK Application or by pressing and holding the Emergency Button at the top of the Handset.

Before either of these methods is used, the call number must first be configured. To do this:

1. First select the SETTINGS icon (not within the LINK Application). Select HANDSET

PROPERTIES and select EMERGENCY CALL to enable. It will turn green when enabled. It is gray when disabled.

Figure 3-4 Enable Emergency Call (Shown Enabled)

2. Within the LINK application, select the SETTINGS icon, then PREFERENCES, then

CONFIGURE.

3. To configure the Emergency Number, select EMERGENCY NUMBER. A keypad will

be displayed. Enter the number (including 9) that you want to call when in an Emergency. (Note – to remove the keypad, press the left Android button.)

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NOTE

If Emergency has not been enabled in the Settings and the Emergency button is pressed and held, the Emergency screen will appear and a message will appear asking if Emergency should be enabled. If YES is selected, the Emergency sequence will begin.

Figure 3-5 Enter the Emergency Number

4. Exit by pressing either the Left Android button or the HOME button.

Method 1 – Press and Hold the red Distress button on the top of the Handset. The Emergency Call sequence will initiate. A red CANCEL button appears on the screen with a 5-second countdown. Press CANCEL if the call needs to be canceled. Emergency call will be initiated after 5 seconds if not canceled.

Method 2 – Within the LINK application, select the EMERGENCY icon. Press the Green button on the screen; SEND EMERGENCY SIGNAL. A red CANCEL button appears on the screen with a 5-second countdown. Press CANCEL if the call needs to be canceled. Emergency call will be initiated after 5 seconds if not canceled.

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NOTE

If no phone number has not been set up on the Handset but Emergency is enabled, the Distress call uses the email address that is set up in the Management Portal if one has been set-up. It also sends out the current location coordinates.

NOTE

The user name and password must be correct in the LINK Settings icon.

Figure 3-6 Emergency

MANAGEMENT PORTAL

The LINK application can be used to configure and monitor the MissionLINK and VesseLINK systems through the Management Portal.

To access the Management portal within the LINK application, select the PORTAL icon. It may take a minute to load. Make sure to Login to access Settings and other protected Admin data. All Management Portal functionality is described in detail in the User Manual.

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