Tesla S 2014 Owner's Manual

MODEL S QUICK GUIDE
ROADSIDE ASSISTANCE
SAFETY INFORMATION
WARRANTY (EUROPE)
The full Owner’s Manual and Warranty documents are on
your Model S touchscreen (touch Controls > Settings >
Manual). These digital versions will continuously update as
the software on your car updates, ensuring that the latest
features are properly documented long after your purchase.
More information about your Model S is available at
www.teslamotors.com/mytesla.
DOCUMENT APPLICABILITY
Features released in the most recent versions of software may not be described in this document but are described in Release Notes. Display Release Notes on the touchscreen by touching the Tesla “T” at the top center of the touchscreen, then touching the Release Notes link. If information provided in this document conflicts with information in the Release Notes, the Release Notes take precedence.
ILLUSTRATIONS
The illustrations provided in this document are for demonstration purposes only. Depending on vehicle options, software version and market region, the information displayed on the touchscreen in your Model S may appear slightly different.
PRODUCT SPECIFICATIONS
All specifications and descriptions contained in this document are verified to be accurate at the time of printing. However, because continuous improvement is a goal at Tesla, we reserve the right to make product modifications at any time.
ERRORS OR OMISSIONS
To communicate any inaccuracies or omissions in this document, please send an email to: ownersmanualfeedback@teslamotors.com.
©2012-2014 TESLA MOTORS, INC. All rights reserved.
All information in this document and all MODEL S® software is subject to copyright and other intellectual property rights of Tesla Motors, Inc. and its licensors. This material may not be modified, reproduced or copied, in whole or in part, without the prior written permission of Tesla Motors, Inc. and its licensors. Additional information is available upon request. The following are trademarks or registered trademarks of Tesla Motors, Inc. in the United States and other countries:
TESLA TESLA MOTORS TESLA
HOMELINK® and the HOMELINK® house icon are registered trademarks of Johnson Controls, Inc. Bluetooth® is a registered trademark of Bluetooth SIG, Inc. iPhone® is a registered trademark of Apple, Inc. Android™ and Google Maps™ are trademarks of Google, Inc. Sirius, All other trademarks contained in this document are the property of their respective owners and their use herein does not imply sponsorship or endorsement of their products or services. The unauthorized use of any trademark displayed in this document or on the vehicle is strictly prohibited.
ROADSTER
MODEL S
Roadside Assistance......................2
About Roadside Assistance....................................2
Contacting Roadside Assistance2Regional Roadside Assistance Numbers2
Instructions for Transporters..................................4
Use a Flatbed Only4Disable Self-Leveling (air suspension vehicles only)4Activate Tow Mode4Connect the Tow Chain5Pull Onto the Trailer and Secure the Wheels5
Safety Information......................... 6
Seat Belts....................................................................... 6
Wearing Seat Belts6Wearing Seat Belts When Pregnant6Seat Belt Pre-tensioners7Testing Seat Belts7Seat Belt Warnings8
Child Safety Seats.......................................................9
Guidelines for Seating Children9Choosing a Child Safety Seat9Seating Larger Children11Installing Child Safety Seats11Installing Seat Belt Retained Child Seats11Installing ISOFIXChild Seats12Attaching Upper Tether Straps13Testing a Child Safety Seat13Warnings - Child Safety Seats14
Tesla Built-In Rear Facing Child Seats...............15
Usage Restrictions15Opening15Folding16Seating a Child17Warnings - Tesla Child Seats18
Airbags.......................................................................... 19
Location of Airbags19How the Airbags Work20Types of Airbags20Disabling the Passenger Front Airbag21Inflation Effects22Airbag Warning Indicator22Airbag Warnings22
Tire Care and Maintenance...................................23
Maintaining Tire Pressures23Inspecting and Maintaining Tires24Replacing Tires and Wheels25Using Tire Chains26Tire Pressure Monitoring26Understanding Tire Markings28
Vehicle Loading........................................................ 30
Load Capacity Labeling30Calculating Load Limits31Towing a Trailer31
Disclaimers................................................................... 31
Vehicle Telematics/Data Recorders31Quality Control32
Reporting Concerns.................................................33
Contacting Tesla33
Warranty......................................... 34
General Warranty Provisions...............................34
Who is the Warrantor?34What Vehicles are Covered?34Multiple Warranty Conditions34Limitations and Disclaimers34Your Rights Under Local Law35Ownership Transfer35Who Can Enforce this New Vehicle Limited Warranty?35When Does the Warranty Period Begin and End?35
Warranty Coverage................................................. 35
Basic Vehicle Limited Warranty36Supplemental Restraint System Limited Warranty36Battery Limited Warranty36
Exclusions and Limitations....................................37
Warranty limitations37Additional limitations and exclusions37Voided warranty38Damages38
Obtaining Warranty Service.................................39
Payment of Tax for Repairs39Reasonable Time for Repairs39Modifications and Waivers40
Warranty Enforcement Laws and
Dispute Resolution.................................................. 40
Country Specific Consumer Disclosure............ 41
Bulgaria41France42Italy42Norway43Poland44San Marino44

Contents

Roadside Assistance

About Roadside Assistance

Contacting Roadside Assistance
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year for the duration of your warranty period.
To contact Roadside Assistance, call the number for your region, listed on this page. Advise the representative of the vehicle identification number (VIN), license plate number,
mileage, your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side of your vehicle and is visible through the windshield.
For a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer to the policy that was provided to you by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S (see Instructions for Transporters on page 4).
Regional Roadside Assistance Numbers
A toll free number is available in most European regions. If a toll free number is not listed below, go to www.teslamotors.com to check if a toll free number has become available in your area.
Andorra (Toll) 31 (0)13 799 9501
Andorra (Toll Free) 0800 914 590
Austria (Toll) 31 (0)13 799 9502
Austria (Toll Free) 0800 88 0992
Belgium (Toll) 31 (0)13 799 9503
Belgium (Toll Free) 0800 29 027
Bulgaria (Toll) 31 (0)13 799 9504
Croatia (Toll) 31 (0)13 799 9505
Cyprus (Toll) 31 (0)13 799 9506
Czech Republic (Toll) 31 (0)13 799 9507
Denmark (Toll) 31 (0)13 799 9508
Denmark (Toll Free) 80 71 10 24
Estonia (Toll) 31 (0)13 799 9509
Finland (Toll) 31 (0)13 799 9510
France (Toll) 31 (0)13 799 9511
France (Toll Free) 0800 94 1029
Germany (Toll) 31 (0)13 799 9512
Germany (Toll Free) 0800 5893542
Gibraltar 31 (0)13 799 9513
Greece (Toll) 31 (0)13 799 9514
2 Model S Quick Guide
Greece (Toll Free) 0800 1809 205 0645
Hungary (Toll) 31 (0)13 799 9515
Iceland (Toll) 31 (0)13 799 9516
Ireland (Toll) 31 (0)13 799 9517
Italy (Toll) 31 (0)13 799 9518
Italy (Toll Free) 800 122 709
Latvia 31 (0)13 799 9519
Liechtenstein (Toll) 31 (0)13 799 9520
Liechtenstein (Toll Free) 0800 558 847
Lithuania (Toll) 31 (0)13 799 9521
Luxembourg (Toll) 31 (0)13 799 9522
Luxembourg (Toll Free) 0800 8002 2538
Malta (Toll) 31 (0)13 799 9523
Monaco (Toll) 31 (0)13 799 9524
Monaco (Toll Free) 0800 94 1029
Netherlands (Toll) 31 (0)13 799 9525
Netherlands (Toll Free) 0800 0200160
Norway (Toll) 31 (0)13 799 9527
Norway (Toll Free) 800 11 093
Poland (Toll) 31 (0)13 799 9528
Poland (Toll Free) 800 141 01492
Portugal (Toll) 31 (0)13 799 9529
Romania (Toll) 31 (0)13 799 9530
San Marino (Toll) 31 (0)13 799 9531
Slovakia (Toll) 31 (0)13 799 9532
Slovenia (Toll) 31 (0)13 799 9533
Spain (Toll) 31 (0)13 799 9534
Sweden (Toll) 31 (0)13 799 9535
Switzerland (Toll Free) 0800 83 7521
United Kingdom (Toll) 31 (0)13 799 9537
United Kingdom (Toll Free) 0800 358 577
Roadside Assistance
Roadside Assistance 3
Roadside Assistance

Instructions for Transporters

Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by Tesla. Do not transport Model S with the tires directly on the ground.
Caution: Damage caused by transporting is not covered by the warranty.
Caution: To transport Model S, follow the instructions exactly as described next.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Smart Air Suspension, it automatically self-levels, even when power is off. To prevent damage, you must activate Jack mode to disable self­leveling:
1. Touch Controls > Driving on the touchscreen.
2. Press the brake pedal, then touch Very High to maximize height.
3. Touch Jack.
When Jack mode is active, Model S displays this indicator light on the instrument panel, along with a message telling you that active suspension is disabled.
Note: Jack mode cancels when Model S is driven over 7 km/h.
Warning: on a Model S equipped with Smart Air Suspension can result in the vehicle becoming loose during transport, which may cause significant damage.
Failure to activate Jack mode
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off > Tow Mode.
When Tow mode is active, Model S displays this indicator light on the instrument panel, along with a message telling you that Model S is free-rolling.
Note: Tow mode cancels when Model S is shifted into Park.
Caution: If the electrical system is not working, and you therefore cannot release the electric parking brake, attempt to quick start the 12V battery. For instructions, call Tesla. If a situation occurs where you cannot disengage the parking brake, use tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing so, always check the dolly manufacturer’s specifications and recommended load capacity.
4 Model S Quick Guide
Roadside Assistance
Connect the Tow Chain
1. Remove the nose cone. Insert a plastic pry tool into the top right
corner, and gently pry the nose cone toward you. When the clip releases, pull the nose cone toward you, without twisting or bending, to release the three remaining clips.
2. Insert the towing eye. Fully insert the towing eye (found in the
front trunk) into the opening on the right side, then turn it counter-clockwise until securely fastened.
Pull Onto the Trailer and Secure the Wheels
Secure wheels using chocks and tie-down straps:
Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
Do not place straps over body panels or through the wheels.
Caution: Attaching straps to the chassis, suspension or other parts of the vehicle's body may cause damage.
Caution: To prevent damage, do not transport Model S with the tires directly on the ground.
3. Attach the tow chain to the towing eye. Caution:
towing eye is securely tightened.
Roadside Assistance 5
Before pulling, make sure the

Safety Information

Seat Belts

Wearing Seat Belts
Using seat belts and child safety seats is the most effective way to protect occupants if a collision occurs. Therefore, wearing a seat belt is required by law in most jurisdictions.
Both the driver and passenger seats are equipped with three-point inertia reel seat belts. Inertia reel belts are automatically tensioned to allow occupants to move comfortably during normal driving conditions.
The seat belt reel automatically locks to prevent movement of occupants if Model S experiences a force associated with hard acceleration, braking, cornering, or an impact in a collision.
The seat belt reminder on the instrument panel alerts you if a seat belt for an occupied seat is not fastened. If the belt remains unfastened, the reminder flashes and an intermittent chime sounds. If all occupants are buckled up and the reminder stays on, re-fasten seat belts to ensure they are correctly latched. Also remove any heavy objects (such as a briefcase) from an unoccupied seat. If the reminder light continues to stay on, contact Tesla.
3.
Insert the latch plate into the buckle and press together until you hear a click indicating it is locked in place.
4. Pull the belt to check that it is securely fastened.
5. Pull the diagonal part of the belt toward the reel to remove excess slack.
To Release a Belt Hold the belt near the buckle to prevent the
belt from retracting too quickly, then press the button on the buckle. The belt retracts automatically. Ensure there is no obstruction that prevents the belt from fully retracting. The belt should not hang loose. If a seat belt does not fully retract, contact Tesla.
Wearing Seat Belts When Pregnant
Do not put the lap or shoulder sections of the seat belt over the abdominal area. Wear the lap section of the belt as low as possible across the hips, not the waist. Position the shoulder portion of the belt between the breasts and to the side of the abdomen. Consult your doctor for specific guidance.
To Fasten a Belt
1. Ensure correct positioning of the seat.
Warning: Never place anything between you and the seat belt to cushion the impact in the event of an accident.
2. Draw the belt out smoothly, ensuring the belt lays flat across the pelvis, chest and mid-point of your collar bone, between the neck and shoulder.
6 Model S Quick Guide
Safety Information
Seat Belt Pre-tensioners
The front seat belts are equipped with pretensioners that work in conjunction with the airbags in a severe frontal collision. The pretensioners automatically retract both the seat belt anchor and the seat belt webbing, reducing slack in both the lap and diagonal portions of the belts, resulting in reduced forward movement of the occupant.
If the pre-tensioners and airbags did not activate in an impact, this does not mean they malfunctioned. It usually means that the strength or type of force needed to activate them was not present.
Warning: Once the seat belt pre­tensioners have been activated, they must be replaced. After any accident, have the airbags, seat belt pre-tensioners and any associated components checked and, if necessary, replaced.
Testing Seat Belts
To confirm that seat belts are operating correctly, perform these three simple checks on each seat belt.
1. With the seat belt fastened, give the webbing nearest the buckle a quick pull. The buckle should remain securely locked.
2. With the belt unfastened, unreel the webbing to its limit. Check that unreeling is free from snags, and visually check the webbing for wear. Allow the webbing to retract, checking that retraction is smooth and complete.
3. With the webbing half unreeled, hold the tongue plate and pull forward quickly. The mechanism should lock automatically and prevent further unreeling.
If a seat belt fails any of these tests, contact Tesla immediately.
Safety Information 7
Safety Information
Seat Belt Warnings
Warning: Seat belts should be worn by all occupants at all times, even if driving for a very short distance. Failure to do so increases the risk of injury or death if an accident occurs.
Warning: Secure small children in a suitable child safety seat (see Choosing a Child Safety Seat on page 9). Always follow the child safety seat manufacturer's instructions when installing.
Warning: Ensure that all seat belts are worn correctly. An improperly worn seat belt increases the risk of injury or death if an accident occurs.
Warning: Do not wear seat belts over hard, fragile or sharp items in clothing, such as pens, keys, eyeglasses, etc. The pressure from the seat belt on such items can cause injury.
Warning: Seat belts should not be worn with any part of the strap twisted.
Warning: Each seat belt assembly must be used by one occupant only. It is dangerous to put a seat belt around a child being carried on an occupant’s lap.
Warning: Seat belts that have been worn in an accident must be inspected or replaced by Tesla, even if damage to the assembly is not obvious.
Warning: Seat belts that show signs of wear (such as fraying), or have been cut or damaged in any way, must be replaced by Tesla.
Warning: Avoid contaminating a seat belt’s components with any chemicals, liquids, grit, dirt or cleaning products. If a seat belt fails to retract or latch into the buckle, it must be replaced immediately. Contact Tesla.
Warning: Do not make modifications or additions that can prevent a seat belt mechanism from taking up slack, or that can prevent a seat belt from being adjusted to remove slack. A slack belt greatly reduces occupant protection.
Warning: Do not make modifications that can interfere with the operation of a seat belt, or that can cause a seat belt to become inoperable.
Warning: When seat belts are not in use, they should be fully retracted and not hanging loose. If a seat belt does not fully retract, contact Tesla.
8 Model S Quick Guide
Safety Information

Child Safety Seats

Guidelines for Seating Children
You must restrain infants and small children using a child safety seat appropriate for the child’s age, weight, and size. Never seat a child in a child safety seat or a booster seat on the front passenger seat when the airbag is activated. To disable the front passenger seat airbag, see Disabling the Passenger Front Airbag on page 21. Carefully follow the instructions provided by the manufacturer of the child safety seat.
Warning: Never use a rearward facing child restraint on a seat protected by an ACTIVE AIRBAG in front of it. DEATH or SERIOUS INJURY to the child can occur. Refer to the following label fitted to both sides of the passenger sunvisor.
If your Model S is equipped with the optional Tesla built-in rear facing child seats, these seats are child safety seats and are designed only for children within a specific height and weight range (see Tesla Built-In Rear Facing Child Seats on page 15).
Choosing a Child Safety Seat
Refer to the tables below for guidelines on the type of seat belt installed and ISOFIX installed child restraint you should use based on the weight of the child.
Seat Belt Installed Child Restraints
Mass Group
Group 0 up to 10 kg L U U
Group 0+ up to 13 kg L U U
Group 1 9 - 18 kg UF* U, UF U, UF
Group II 15 - 25 kg UF* U, UF U, UF
Group III 22 - 36 kg UF* U, UF U, UF
U: Universal rear facing child restraint UF: Universal forward facing child restraint L: Suitable for these particular child restraints - Maxi-Cosi Cabrio/Cabriofix E4 04443517 or
Takata Mini E4 04443717 *: Seat must be placed in rearmost highest position. NOTE: Attach booster seats using seat belts only (do not use ISOFIX).
Safety Information 9
Front Passenger Rear Outboard Rear Centre
Safety Information
ISOFIX Installed Child Restraints
Rear
Outboard
ISOFIX
Mass Group Size Class Fixture
Position
Group 0 up to 10 kg E R1 IL IL
A, C
A
A, B
Group 0+ up to 13 kg
E R1 IL
D R2 IL
C R3 IL
D R2 IL IL
C R3 IL IL
Group 1 9 - 18 kg
B F2 IUF, IL
B1 F2x IUF, IL
A F3 IUF, IL
IL: Suitable for any semi-universal child restraint (any rear or forward facing restraint with support leg)
IUF: Suitable for any universal child restraint (forward facing with tether)
A
Recommendation: Takata Mini E4 04443717
B
Recommendation: Takata Midi E4 04444204
C
Recommendation: Maxi-cosi Cabriofix/Easyfix E4 04443517
D
Recommendation: Maxi-cosi Pearl/familyfix E4 043908
*The rear center ISOFIX seating position is not available on all vehicles.
Rear Centre ISOFIX Position*
B
B, D
D
IL
IL
IL
IUF
IUF
IUF
Note: If the combined weight of the child and the child safety seat is over 29 kg, Tesla recommends attaching the safety seat using the seat belt and upper tether strap. In addition to safety, this has the added benefit of ensuring the seat belt reminder does not stay lit. Always follow the seat belt manufacturer’s instructions when installing child safety seats.
10 Model S Quick Guide
Safety Information
Seating Larger Children
If a child is too large to fit into a child safety seat, but too small to safely fit into the standard seat belts, use a booster seat appropriate for the child’s age and size. Carefully follow the manufacturer’s instructions to secure the booster seat using the seat belts. Do not use the ISOFIX system to secure booster seats, even in situations where the booster seat is equipped with the ISOFIX system.
Installing Child Safety Seats
There are two general methods used to install child safety seats:
Seat belt retained - these seats are secured using the vehicle’s seat belts (see Installing Seat Belt Retained Child Seats on page 11).
ISOFIX retained - these seats can attach to anchor bars built into the vehicle’s rear seats (see Installing ISOFIX Child Seats on page 12).
Check the child safety seat manufacturer’s instructions and the table on Choosing a Child Safety Seat on page 9 to determine which installation method to use. Some child safety seats can be installed using either method. Always follow the child safety seat manufacturer’s instructions.
Installing Seat Belt Retained Child Seats
First, make sure that the child falls into the correct weight range for the seat.
Avoid dressing the child in bulky clothing and do not place any objects between the child and the restraint system.
Adjust harnesses for every child, every trip. Always follow the detailed instructions
provided by the child safety seat manufacturer. General guidelines are provided below.
1. Place the child safety seat in Model S, route the seat belt, and secure the buckle in accordance with the child safety seat manufacturer’s instructions.
2. Allow the seat belt to retract, and remove all slack in the seat belt while firmly pushing the child safety seat into the Model S seat.
3. If the seat belt retained child safety seat has an upper tether, attach it to the back of the seat (see Attaching Upper Tether Straps on page 13).
Safety Information 11
Safety Information
Installing ISOFIX Child Seats
Lower ISOFIX anchor positions are provided in the second-row seats and are located between the seat's back rest and rear cushion. The exact location of each anchor is identified by a child safety seat identification button, illustrated below. The button is located on the seat back, directly above its associated anchor. Some Model S vehicles have two ISOFIX seating positions (outboard seating positions only) whereas others have three.
On vehicles with the center ISOFIX position, you can install two ISOFIX seats adjacent to each other only if you install one of the seats on the right (passenger side) and the other in the center, as illustrated below. To seat three children, use a seat belt retained seat in the center position.
On vehicles without the center ISOFIX position, install ISOFIX seats in the outboard
seating positions only and always use a seat belt retained seat in the center position.
12 Model S Quick Guide
Safety Information
To install a ISOFIX retained child safety seat, slide the safety seat latches onto the anchor bars until they click into place. Carefully read and follow the instructions provided by the child safety seat manufacturer.
Once installed, test the security of the installation before seating a child. Attempt to twist the child safety seat from side to side and try to pull it away from the seat, then check that the anchors are still securely in place.
Attaching Upper Tether Straps
If an upper tether strap is provided, attach its hook to the anchor point located on the back of the rear seats. Always position the strap so that it runs over the center of the Model S head support, except in cases where you are installing a ISOFIX retained child safety seat in the center position—in this case, run the strap over the left hand side of the head support, as shown. Tighten according to the child safety seat manufacturer’s instructions.
Note: To prevent the strap from moving from side to side, the top of the head support deforms.
Testing a Child Safety Seat
Before seating a child, always make sure the child safety seat is not loose:
1. Hold the child safety seat by the belt path and try to slide the safety seat from side to side and front to back.
2. If the seat moves more than 2.5 cm, it is too loose. Tighten the belt or reconnect the ISOFIX retained child safety seat.
3. If you are unable to reduce slack, try a different seat location or try another child safety seat.
Safety Information 13
Safety Information
Warnings - Child Safety Seats
Warning: Never seat a child in a child safety seat or a booster seat on the front passenger seat when the airbag is activated. Doing so can cause serious injury or death.
Warning: Never use a rearward facing child restraint on a seat protected by an active airbag. Doing so can cause serious injury or death. Refer to the warning label located on the passenger side sun visor.
Warning: Do not use a forward facing child safety seat until your child weighs over 9 kg and can sit independently. Up to the age of two, a child's spine and neck are not sufficiently developed to avoid injury in a frontal impact.
Warning: Do not allow a baby or infant to be held on a lap. All children should be restrained in an appropriate child safety seat at all times.
Warning: To ensure children are safely seated, follow all instructions provided in this document and by the manufacturer of the child safety seat.
Warning: Children should ride in a rear facing child safety seat using the seat’s integrated 5-point harness for as long as possible.
Warning: When seating larger children, make sure the child's head is supported and the child’s seat belt is properly adjusted and fastened. The shoulder portion of the belt must be away from the face and neck, and the lap portion must not be over the stomach.
Warning: Never attach two child safety seats to one anchor point. In a collision, one anchor point may be incapable of securing both seats.
Warning: Child restraint anchorages are designed to withstand only those loads imposed by correctly fitted child restraints. Under no circumstances are they to be used for adult seatbelts, harnesses, or for attaching other items or equipment to the vehicle.
Warning: Always check harnesses and tether straps for damage and wear.
Warning: Never leave a child unattended, even if the child is secured in a child safety seat.
Warning: Never use a child safety seat that has been involved in an accident. Have the seat inspected or replaced as a described in the child safety seat manufacturer’s instructions.
14 Model S Quick Guide
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