Tesla Mobile Connector User Manual
Contents
Safety Information...................................................................................................2
Save These Important Safety Instructions................................................................................................................. 2
Warnings................................................................................................................................................................................. 2
Cautions...................................................................................................................................................................................3
Label............................................................................................................................. 4
Europe (Except Norway)..................................................................................................................................................4
Norway Only..........................................................................................................................................................................4
General Information................................................................................................ 5
Specifications........................................................................................................................................................................ 5
Charging Time.......................................................................................................................................................................5
Adapters..................................................................................................................................................................................5
How to Charge.......................................................................................................... 6
Plugging In............................................................................................................................................................................. 6
Unplugging.............................................................................................................................................................................6
For More Information......................................................................................................................................................... 7
Changing the Adapter............................................................................................8
Removing the Adapter...................................................................................................................................................... 8
Attaching the Adapter.......................................................................................................................................................8
Troubleshooting....................................................................................................... 9
Status Lights and Reset Button..................................................................................................................................... 9
Resolving Faults................................................................................................................................................................. 10
Questions?..............................................................................................................................................................................11
Charging Equipment Limited Warranty.........................................................12
General Terms...................................................................................................................................................................... 12
Limits of Liability................................................................................................................................................................ 12
Warranty Enforcement Laws and Dispute Resolution.........................................................................................13
Country-Specific Consumer Disclosures...................................................................................................................14
Bulgaria14France15Italy16Poland16San Marino17
Safety Information
Save These Important Safety Instructions
This document contains important instructions and warnings that must be followed when using
your Mobile Connector.
Warnings
Warning: Read this entire document before using the Mobile Connector. Failure to do so or to
follow any of the instructions or warnings in this document can result in fire, electrical shock,
serious injury or death.
Warning: Use the Mobile Connector only within the specified operating parameters.
Warning: The Mobile Connector is designed only for charging a Tesla vehicle (excluding Tesla
Roadster). Do not use it for any other purpose or with any other vehicle or object. The Mobile
Connector is intended only for vehicles that do not require ventilation during charging.
Warning: Do not use (or stop using) the Mobile Connector if it is defective, appears cracked,
frayed, broken or otherwise damaged, or fails to operate.
Warning: Do not attempt to open, disassemble, repair, tamper with, or modify the Mobile
Connector. The Mobile Connector is not user-serviceable. Contact Tesla for any repairs.
Warning: Do not use an extension cord, a multi-outlet adapter, a multi-plug, a conversion
plug, or a power strip to plug in the Mobile Connector.
Warning: Do not disconnect the Mobile Connector from the wall outlet when the vehicle is
charging.
Warning: Do not plug the Mobile Connector into a damaged, loose or worn power outlet.
Ensure that the prongs on the Mobile Connector fit snugly into the wall outlet.
Warning: Do not connect the Mobile Connector into a power outlet that is not properly
grounded.
Warning: The Mobile Connector contains components, such as switches and relays, that can
produce arcs or sparks. Do not expose the Mobile Connector to flammable or harsh chemicals
or vapors. Do not use or store the Mobile Connector in a recessed area or below floor level.
When using the Mobile Connector in an inside location such as a garage, position the Mobile
Connector’s main body at least 46 cm above the floor.
Warning: Do not use the Mobile Connector when either you, the vehicle or the Mobile
Connector is exposed to severe rain, snow, electrical storm or other inclement weather.
Warning: When transporting the Mobile Connector, handle with care to prevent damage to
any of its components. Do not subject the Mobile Connector to strong force or impact. Do
not pull, twist, tangle, drag or step on the Mobile Connector or any of its components.
Warning: Protect the Mobile Connector from moisture, water and foreign objects at all times.
If any exist or appear to have corroded or damaged the Mobile Connector, do not use the
Mobile Connector.
Warning: If rain falls during charging, do not allow rain water to run along the length of
charge cable, causing the electrical outlet or charging port to become wet.
Warning: Do not plug the Mobile Connector into an electrical outlet that is submerged in
water or covered in snow. If, in this situation, the Mobile Connector is already plugged in and
needs to be unplugged, turn o the breaker before unplugging the Mobile Connector.
Warning: Do not touch the Mobile Connector’s end terminals with sharp metallic objects, such
as wire, tools or needles. Do not forcefully fold any part of the Mobile Connector or damage it
with sharp objects. Do not insert foreign objects into any part of the Mobile Connector.
Warning: Do not charge a vehicle that is covered with a non-Tesla approved car cover.
2
Safety Information
Warning: Ensure that the Mobile Connector’s charging cable does not obstruct pedestrians or
other vehicles or objects.
Warning: Use of the Mobile Connector may aect or impair the operation of medical or
implantable electronic devices, such as an implantable cardiac pacemaker or an implantable
cardioverter defibrillator. Before using the Mobile Connector, check with the electronic device
manufacturer concerning the eects that charging may have on any such electronic device.
Warning: Do not attempt to use one of the Mobile Connector’s adapters in any type of outlet
for which it was not originally designed.
Warning: Do not use cleaning solvents to clean the Mobile Connector.
Cautions
Caution: Do not use private power generators as a power source for charging.
Caution: Do not operate the Mobile Connector in temperatures outside its operating range of
-30°C to +50°C.
Caution: Store the Mobile Connector in a clean dry place in temperatures between -40°C and
+85°C.
Safety Information 3
Label
Europe (Except Norway)
Norway Only
4
General Information
Specifications
Use only a 230 volt (single phase) or 230/400 volt (3 phase) AC, 50 hertz wall outlet that has a
dedicated and properly grounded circuit. The minimum single-phase current is 13A.
If possible, use a dedicated receptacle with a single socket. If the receptacle has two sockets, do
not plug any other items into the other socket.
The Mobile Connector is 6 metres long. Use an existing outlet or install a new outlet within
approximately 4 metres of the vehicle's charge port and at least 45 cm above the ground. The
charge port is located on the driver’s side of the vehicle, behind a door that is part of the rear tail
light assembly.
Warning: Do not use an extension cord, a multi-outlet adapter, a multi-plug, a conversion
plug, or a power strip to plug in the Mobile Connector.
Charging Time
Charging times vary based on the voltage and current available from the power outlet, subject to
various conditions. Charge time also depends on ambient temperature and the vehicle’s Battery
temperature. If the Battery is not within the optimal temperature range for charging, the vehicle
heats or cools the Battery before charging begins.
For the most up-to-date information on how long it takes to charge your Tesla vehicle, go to
www.teslamotors.com.
Adapters
The Mobile Connector has several adapters that allow it to be plugged in to most power outlets in
your region. The
region.
To support faster charging, the following high power adapters are available:
5-pin IEC 60309 adapter (red) - provides 3 phase 230/400 VAC charging at 16A
3-pin IEC 60309 adapter (blue) - provides single phase 230 VAC charging at 32A
specific adapters included with your Mobile Connector depends on your market
Additional adapters are available for purchase. For details, go to: www.teslamotors.com/en_EU.
Note: Illustrations in this document are for demonstration purposes only.
General Information 5
How to Charge
Plugging In
Note: Always inspect the Mobile Connector for damage prior to each use.
1. Ensure that the Mobile Connector’s adapter matches the outlet you want to use. For
instructions on how to change the adapter, see Changing the Adapter.
2. Plug the Mobile Connector’s into the power outlet. The adapter should be fully inserted into
the power outlet.
3. With your vehicle unlocked, press the button on the top of the Mobile Connector. The charge
port door opens.
Note: Your vehicle is unlocked when the key is nearby. You can also open the charge port door
using any of these methods:
• Touch Controls > Charge Port on the touchscreen.
• Touch the battery icon at the top of the touchscreen to display the Charging screen, then
touch Open Charge Port.
• Hold down the rear trunk button on the key for 1-2 seconds.
4. Plug in your Tesla vehicle.
5. When you plug the Mobile Connector into your vehicle, a light beside the charge port pulses
green during charging and the instrument panel displays charging information. The light turns
o soon after the vehicle is locked.
Note: The Mobile Connector is designed to stop supplying power in situations where excessive
strain is being applied to the charging cable.
Unplugging
When charging is complete, the light beside the charge port stops pulsing and the light is solid
green.
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