Tesla GATEWAY PRO User Manual

TELSTRA

GATEWAY PRO

USER GUIDE

TELSTRA GATEWAY PRO™ USER GUIDE

CONTENTS

1. Introduction 3

1.1. Getting to know your Telstra Gateway Pro

™

1.2. What’s in the box? 3

1.3. Features and Benets 4

1.4. Getting To Know the Gateway 6

2. Setting Up Your Telstra Gateway Pro

™

2.1. Alternative placement methods

for the Gateway 10

2.2. Setting up your Telstra Gateway Pro

™

for ADSL and VDSL 11

2.3. Setting up your Gateway with

an NBN box (Fibre to the Premises) 12

2.4. Telstra Gateway Pro™ Quick Start Guide 13

3. Initial Telstra Gateway Pro

™

Conguration 14

3.1. Initial Setup Using The Installation Wizard 15

3.2. Conguring Telstra Gateway Pro

™

Using the Control Panel (GUI) 18

4. Further Conguration of Gateway Settings 20

4.1. Changing your Gateway login Password 20

4.2. Customising your LAN/WAN Settings 22

4.3. Conguring your Gateway Wi-Fi 26

4.4. Setup Voice Calling 29

4.5. Connecting devices to the Telstra Gateway Pro

™

4.6. Setting up USB Mobile Broadband Backup 31

5. Advanced Settings 36

5.1. Guest Wireless Network Setup 36

5.2. Content Sharing 38

5.3. LAN IP Pool/DHCP Change 40

5.4. Port Forwarding 41

5.5. Secure Remote Access via VPN 43

6. Troubleshooting & General Tips 44

6.1. The Internet is not working or WAN light is off 44

6.2. My devices aren’t connecting 45

6.3. There is a red internet light (ADSL) 45

6.4. Re-setting Telstra Gateway Pro

™

6.5. Wireless Adaptor Faults 49

7. Technical Specications 50

7.1. Devices compatible for use with

the Telstra Gateway Pro

™

7.2. About the Telstra Gateway Pro

™

TELSTRA GATEWAY PRO™ USER GUIDE

1. INTRODUCTION

1.1. Getting to know your Telstra Gateway Pro™

Telstra has worked with our partner Netgear to bring you the Telstra Gateway Pro™ (Netgear™ model number v7610). The Telstra Gateway Pro™ is an advanced Gateway, providing high speed Wi-Fi and connectivity for a variety of business devices. It can connect to the Internet using:

• ADSL

• VDSL (including NBN Fibre to the Basement and NBN Fibre to the Node connections)

• NBN Fibre to the Premises

The Gateway is compatible with optional USB mobile broadband device for peace of mind in case of an unlikely service interruption.

The Telstra Gateway Pro™ features world leading Wi-Fi and the best connectivity available so you get the most out of your Telstra  xed Broadband service.

• Enjoy faster Wi-Fi with the latest Wi-Fi AC technology

• Experience seamless dual band connectivity of multiple devices on your network

• Make calls on your new business phone with Telstra’s Digital Voice service

• Securely access your business  les from home with our remote access feature

1.2. What’s in the box?

The Quick Start Guide outlines all the components that are included with the Telstra Gateway Pro™ and can be found on Telstra.com using the following link: http://business.telstra.com.au/t5/DOT

-Bundle-Help/ct-p/bundles_and_dot. Note the reference letters for the bundled cables, which will be used later in this guide.

Figure 1: What’s In The Box?

TELSTRA GATEWAY PRO™ USER GUIDE

1.3. Features and Bene ts

1.3.1. Faster Wi-Fi with the latest AC technology

The Telstra Gateway Pro™ is a world leading Gateway using the best Wi-Fi standard available, Wi-Fi 802.11 AC, to maximise your Wi-Fi experience in the of ce. The Telstra Gateway Pro™ also has 4 x 4 Wi-Fi streams to deliver the best possible coverage for your network.

1.3.2. Connect multiple devices via dual band Wi-Fi

This Gateway enables connection of devices such as laptops, smart phones and tablets to the Internet via two separate Wi-Fi bands:

• 2.4GHz band for 802.11 B/G/N devices

• 5GHz band for 802.11 A/N/AC devices

This allows you to spread your devices across both bands (depending on device compatibility) to make the best use of your Wi-Fi network coverage. The Wi-Fi Network Security Card provided with your Gateway provides the Wi-Fi Network (SSID) name for both the 2.4GHz and 5GHz bands. The Wireless Security Key (WPA password) is also provided on this card.

1.3.3. Make phone calls with Telstra’s Digital Voice Service

Digital Of ce Technology (DOT) customers can use one of Telstra’s IP Phones, compatible with this Gateway, to deliver digital calls over the Fixed Broadband service. Telstra’s Digital Voice service supports up to 10 services/lines at one site and provides a number of useful calling features to enable smart call management including:

• Fixed MessageBank

• Simultaneous and Sequential Ring

• Call Forwarding when not reachable

• Virtual Receptionist (Auto-attendant)

Figure 2: Wi-Fi Network Security Card

TELSTRA GATEWAY PRO™ USER GUIDE

There are a number of compatible business IP phones to choose from including:

• Panasonic Cordless IP DECT Handset with Base Station (KK-TPG600)

• Telstra (Yealink) T42G IP Handset

• Telstra (Yealink) T48G IP Handset

Refer section 7.1 for a full list of compatible IP phones.

For more information about DOT Digital Voice services or the handsets outlined above refer to the following link: http://business.telstra.com.au/t5/Ofce-Business-Phones/ct-p/ofce_phones

1.3.4. Secure Remote Access Feature

The Gateway’s Remote Access feature enables secure access to your business les from home. Refer to the VPN conguration guide available at: http://www.telstra.com.au/content/dam/tcom/ small-business/bundles/pdf/telstra-gateway-pro-v7610-conguration-guide.pdf

1.3.5. Always connected with Telstra’s Mobile Broadband USB

The Mobile Broadband USB back up feature provides piece of mind in case of an unlikely Fixed Broadband service interruption. This feature ensures that the Gateway is always connected to the Internet via the Telstra Mobile Network USB in the unlikely event that the Broadband service is unavailable.

The Gateway supports the use of a compatible Telstra Mobile Broadband USB device providing 2 USB

3.0 ports, one port on the side of the device and the other port can be found on the back of the device. The following USB Mobile Broadband devices are compatible for use with the Telstra Gateway Pro™:

• Netgear 320U (Sierra Wireless).

• Telstra 4Gx e8372 (Huawei).

TELSTRA GATEWAY PRO™ USER GUIDE

1.4. Getting To Know the Gateway

1.4.1. Understanding the lights and what they mean

Figure 3: Telstra Gateway Pro™ Front Panel

Power LED around

the Telstra Logo

Internet LED

WAN LED

Phone LED

Wi-Fi On/Off button

WPS button

DECT button

TELSTRA GATEWAY PRO™ USER GUIDE

Front Panel LED & button description

LED Activity Description

Power LED around the Telstra Logo

Solid blue

Indicates power is on and the Gateway is operating

Off

No power is being received by the Gateway.

Front Panel LED & button description

LED Activity Description

Internet LED Solid blue

Physical WAN port is connected successfully, authentication of username and password is successful and a public IP address has been assigned

Flashing orange

Authentication of username and password in progress

Off

Physical WAN port is not connected or Mobile Broadband not active

Solid red

Physical WAN port is connected but authentication of username and password was unsuccessful.

Flashing red

LED is illuminated red and turns off briey every 5 seconds when operating in mobile fail over mode

WAN LED Solid blue

WAN port is connected successfully to DSL or NBN

Flashing orange

In progress, layer 2 WAN interface connecting

Off

Physical WAN port is not connected (Note: individual LED on the physical Ethernet port at the back panel to indicate: Amber = 10/10Mbps, GREEN = 1Gbps)

Phone LED Solid blue

Phone service is working between the Gateway and Broadworks voice platform. Registration/authentication has been successful on ALL the congured SIP accounts (FXS and DECT).

Flashing orange

Establishing a new SIP registration to the Broadworks platform for any one or more congured SIP accounts.

Off

Phone service registered. Phone service disabled.

Wi-Fi On/Off button 2.4GHz and 5GHz status and conguration will be available in the Gateway Control Panel.

Important Note: To switch Wi-Fi on or off, press the Wi-Fi button for at least 3 seconds.

The Wi-Fi button LED will either switch on or off.

Solid blue

Inbuilt Wi-Fi access point for 2.4GHz and 5GHz is up and operating

Flashing orange

Packets are transmitting

Off

Inbuilt Wi-Fi access point for both 2.4GHz and 5GHz is disabled

WPS button Press this button to open a 2-minute window for the Gateway to connect with other

WPS-enabled devices.

Solid blue

Connection succeeded under Wi-Fi Protected Setup (WPS)

Flashing orange

WPS is active, pairing has been initiated and in progress (Negotiation is in progress under WPS)

Solid red

WPS has not connected successfully

Off

WPS is disabled or not initiated

DECT button

This functionality will be available in a future software update of the Gateway.

On the front of the Gateway there are 3 LEDs and 3 buttons. The meaning of the various light sequences and buttons are listed in the following table:

TELSTRA GATEWAY PRO™ USER GUIDE

1.4.2. Getting to know the back panel

Back Panel LED & port description

LED Activity Description

DSL port None The DSL port is connected for ADSL and VDSL connections

FXO port None N/A

FXS1 port None Plug an analogue phone / device into this port when voice is enabled

on the Gateway

FXS2 port None If enabled plug a second analogue device into this port

USB (3.0) port None To plug a Mobile Broadband backup device and/or a storage device to

share on the network. There is one USB port on the back and one USB on the side of the Gateway.

LAN ports 1-4 Solid Green LAN port is connected at 1000Mbps

Flashing green LAN port is connected at 10/100Mbps / packets are transmitting

Off No trafc transmitted or no Ethernet cable plugged in

WAN port Solid green WAN port is connected successfully

Blinking green Packets are sending and receiving

Off Physical WAN port is not connected

(Note: individual LED on the physical Ethernet port at the back panel to indicate: AMBER = 10/10Mbps, GREEN = 1Gbps)

On/Off button None Turns on the power to the Gateway

Reset button None Using a paperclip to initiate the reset function. This will take the device

back to default factory settings. Refer 6.4.1 for more detail.

Power port None Plug in power pack/cable supplied to the power point and turn power

point on from the wall to turn on power to the Gateway.

In the diagram above there are a number of ports and buttons on the back of the Gateway. These ports and buttons are described in the table below:

Figure 4: Telstra Gateway Pro™ Back Panel

TELSTRA GATEWAY PRO™ USER GUIDE

1.4.3. Product label on the bottom of the Gateway

Label Description

1. Gateway Login Details Enables you to access the Gateway Control Panel to manage and customise your Gateway

settings. Please refer to Section 3 of this Guide for more detail on how to manage your Gateway settings.

2. Serial Number Number supplied by the manufacturer and vendor.

3. Mac Address Registered identied number which interfaces with the Telstra network.

4. 2.4GHz Wi-Fi

Network Name

Broadcast name for the 2.4GHz band of the Wi-Fi Network enabling you to connect your devices via Wi-Fi.

5. 5GHz Wi-Fi

Network Name

Broadcast name for the 5GHz band of the Wi-Fi Network enabling you to connect your devices via Wi-Fi.

6. Network Key (WPA2) Password that authenticates the use of devices with the Gateway’s Wi-Fi Network.

You will nd a number of important pieces of information on the product label on the bottom of the Gateway including:

Figure 5: Telstra Gateway Pro™ Label

2 3

64 5

TELSTRA GATEWAY PRO™ USER GUIDE

The Telstra Gateway Pro™ Quick Start Guide provides a full set of instructions on how to set up your Gateway. Please refer to the link below to access the Telstra Gateway Pro™ Quick Start Guide: http://business.telstra.com.au/t5/DOT-Bundle-Help/ct-p/bundles_and_dot

This section will provide detailed information on setting up your Telstra Gateway Pro™ for a variety of internet connection types.

2.1. Alternative placement methods for the Gateway

The Gateway’s mounting location can affect wireless connections. For best results, place your Gateway:

• Near an AC power outlet, close to computers you plan to connect with Ethernet cables, and near locations where you use wireless computers.

• In an elevated location, keeping the number of walls and ceilings between the Gateway and your wireless computers to a minimum.

• Away from electrical devices that are potential sources of interference, such as ceiling fans, security systems, microwaves, or the base for a cordless phone.

2.1.1. Wall Mount the Gateway

• Drill holes in the wall where you will wall-mount the Gateway. Put wall anchors in the holes.

• Insert screws into the wall anchors, leaving 3/16 in. (0.5 cm) of each screw exposed.

2. SETTING UP YOUR TELSTRA GATEWAY PRO™

Important Note:

Place your Telstra Gateway Pro™ vertically on a surface in a central location to your other Wi-Fi devices to optimise Wi-Fi performance.

• Attach the mounting plate securely to the Gateway and attach to the wall. The Gateway should be mounted securely and ush against the wall.

Figure 6: Gateway Wall Mounting and Adaptor Plate

Important Note: It is recommended that the Gateway is not placed in a horizontal position.

2.1.2. Horizontal Mounting

TELSTRA GATEWAY PRO™ USER GUIDE

2.2. Setting up your Telstra Gateway Pro™ for ADSL and VDSL

If you don’t have an NBN box at your premises you will be using one of the following connection types:

• ADSL (ADSL, ADSL2 and ADSL2+)

• VDSL (this includes NBN Fibre to the Node and NBN Fibre to the Basement connections)

Figure 7: Telstra Gateway Pro™ Setup for ADSL

Figure 8: Telstra Gateway Pro™ Setup for VDSL

TELSTRA GATEWAY PRO™ USER GUIDE

You will need a copy of your order completion email and your Wi-Fi Network Security Card to get started.

Your Gateway can be set up in 3 easy steps:

Step 1: Connect the cables as in Figure 7 or Figure 8, depending on your connection type.

Step 2: Connect your devices to the Gateway, either using an Ethernet cable or via Wi-Fi.

If you do have an NBN box at your premises you will have an NBN Fibre to the Premises (FTTP) connection. You will need a copy of your order completion email and your Wi-Fi Network Security Card to get started.

Step 3: Activate your Internet service and voice service using the Setup Wizard.

For more detail on the Setup Wizard screens refer to section 3.1 of this Guide.

2.3. Setting up your Gateway with an NBN box (Fibre to the Premises)

How to:

Your Wi-Fi Network Security card contains the Network names and Network Key to connect your devices to both the 2.4GHz and 5GHz bands.

How to:

The Setup Wizard can be accessed by either Ethernet or Wi-Fi by typing the Telstra default IP address, 192.168.15.1, into your preferred browser. This will start the wizard and you can follow the screens and prompts to complete.

Figure 9: Telstra Gateway Pro™ Setup for NBN (FTTP)

TELSTRA GATEWAY PRO™ USER GUIDE

Your Gateway can be set up in 3 easy steps:

Step 1: Connect the cables as per Figure 9.

Step 2: Connect your devices to the Gateway, either using an Ethernet cable or via Wi-Fi.

Step 3: Activate your Internet service and voice service using the Setup Wizard.

How to:

Your Wi-Fi Network Security card contains the Network names and Network Key to connect your devices to both the 2.4GHz and 5GHz bands.

How to:

For more detail on the Setup Wizard screens refer to Section 3.1 of this Guide.

2.4. Telstra Gateway Pro™ Quick Start Guide

Steps 4 and 5 of the Telstra Gateway Pro™ Quick Start Guide provide details about how you can manage and troubleshoot your Gateway.

Figure 10: Quick Reference Guide

TELSTRA GATEWAY PRO™ USER GUIDE

You may need to setup or recongure your Telstra Gateway Pro™, for example when moving premises, connecting to a new internet service, or after a factory reset. The Telstra Gateway Pro™ can be congured in 2 ways:

• Using the Installation Wizard immediately after setup.

• Manually through the Control Panel Graphical User Interface (GUI).

In this section, step by step instructions are provided for both methods of setting up the Telstra Gateway Pro™. The Telstra Gateway Pro™ Control Panel (GUI) is a site that allows you to manage and customise Gateway settings and features.

3. INITIAL TELSTRA GATEWAY PRO™ CONFIGURATION

When the Telstra Gateway Pro™ is rst set up, either out of the box or after a factory reset (see Section 6.4), it will detect which network you are on and present you with an installation wizard that guides you through your internet setup. If you have previously congured your Gateway you will be presented with a login in screen to the Gateway control panel.

For either an ADSL or VDSL connection ensure your DSL line is plugged into the grey DSL port on the back of the Telstra Gateway Pro™ and check for sync, the blue WAN LED on the front of the Gateway should be lit.

For an NBN connection, ensure you have connected your NBN box to the red WAN port on the back of the Telstra Gateway Pro™ and check the blue WAN LED on the front of the Gateway is lit.

Figure 11: Telstra Gateway Pro™ Control Panel

Figure 12: Telstra Gateway Pro™ WAN and DSL Ports

TELSTRA GATEWAY PRO™ USER GUIDE

3.1. Initial Setup Using The Installation Wizard

The Installation Wizard can be accessed from any connected device using an internet browser when visiting any website for the rst time (e.g. www.telstra.com) or by loading the Telstra Gateway Pro™ default IP address http://192.168.15.1.

This will start the auto WAN (internet connection) sensing immediately (Figure 13) on the Gateway and determine which WAN interface is being used; ADSL, VDSL or Ethernet WAN (NBN FTTP).

Figure 13: Installation Wizard WAN Sensing

Figure 14: Internet Connection Setup Error Screen

• If no Internet Connection is detected the Installation Wizard will show the following screen.

Check that the cabling to the Gateway is correct, and click Retry.

• You will now need to select which options you want to congure (Figure 15).

• When setting up the Gateway for the rst time, click Next.

Important Note:

It is not necessary to set up any of these options for a Telstra Business Broadband (T-Biz) service unless you want to customise the Wi-Fi settings and/or Admin password.

TELSTRA GATEWAY PRO™ USER GUIDE

Figure 15: Installation Wizard Setup Options

Figure 16: Username and Password Fields For ADSL

Figure 17: Successful Connection Page

For further information on these options review Section 4 and 5 of this guide before selecting any additional options you would like to congure and continuing with the installation process.

• For ADSL you now need to enter your ADSL credentials (username & password) which you can nd

in your order completion email from Telstra and click Next.

• For NBN/ VDSL the Gateway will now attempt to establish a connection to the Internet, once successful it will show you a success page informing you are connected and will then show you an installation summary page with additional details.

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