Tennants UK 5 series User Manual

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Page 1

2017

5 Series

User Guide

Page 2

Printer Overview

Inside the printer....................................................................2

Front & Rear view...................................................................3

Basic Operations

Operator Panel.......................................................................4

Turning On / Off.....................................................................5

Printer Prefences

Film Printing............................................................................6

Reflective Printing...................................................................7

Loading Materials

Multi-Purpose Tray.............................................................8 - 9

Replacing Consumables

Replacing Toner Cartridges..........................................10 - 11

Replacing Image Drums................................................12 - 13

Media Jams

Removing Jammed Material...........................................14 - 15

Error Messages

System Error Codes..............................................................16

Toner Cartridge Error Codes................................................16

Image Drum Error Codes.....................................................17

Media Error Codes...............................................................17

Fuser Unit Error Codes.........................................................18

Belt Unit Error Codes...........................................................18

Paper Jam Error Codes........................................................18

Frequently Asked Questions

Printer Setup.........................................................................19

Software..................................................................19

Consumables...................................................................19

DVLA / Bristish Standards....................................................20

Media......................................................................20

Support..........................................................................20

Model................................................................................21

Guide

Contents

User Guide

Tennants UK Ltd 5 Series User Guide

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Inside the machine

Symbol Component Name

a Operator panel

b USB port

c MP tray (Multipurpose tray - plate printing)

d Open button

e Output tray (top cover)

Symbol Component Name

a LED head

b Fuser unit

c Toner cartridge / Image drum (Y: Yellow)

d Toner cartridge / Image drum (M: Magenta)

e Toner cartridge / Image drum (C: Cyan)

f Toner cartridge / Image drum (K: Black)

g Tray 1

Symbol Component Name

a Rear output tray

b Power connector

c Interface connector cover

d Network interface connector

e USB interface connector

c d e

d e

Front View

Rear View

Printer

Overview

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Operator Panel

Turning the machine on

Turning the machine off

No. Name Function

1 Display screen Indicates the printer status or instructions.

2 ONLINE Switches ONLINE and OFFLINE.

3 CANCEL Cancels the current print job immediately.

4 ENTER Sets the highlighted item.

• Displays menu items.

• Selects a menu item or scroll through the display screen.

6 BACK Returns to the previous screen.

7 HELP

Displays Help screen. To close the Help screen, press the (HELP) button again or press the (BACK) or (CANCEL) button.

8 POWER SAVE Lights green in Power Save mode and flashes green in Sleep mode.

9 Numeric keypad

• Enter numbers.

• Enter alphabet characters and symbols.

10 CLEAR Clears the entered value.

11 READY indicator Lights in green in ONLINE mode and turns off in OFFLINE mode.

12 ATTENTION indicator Lights or flashes in orange if an error occurs on the machine.

1. Press the power switch for approximately a second.

Check that the machine is not receiving data before shutting down.

2. The standby screen appears when the machine is ready.

The "Shutting down. Please wait. Printer will turn off automatically" message is displayed on the screen, and the power switch LED lamp flashes at approximately one-second intervals.

After a while, the machine automatically turns off, and the power switch LED lamp goes out.

Press and hold the power switch for 5 seconds or more to force shut down the machine. Use this method only if a problem occurs.

When the machine is turned on, the power switch LED lamp lights up.

When the machine is turned off, the power switch LED lamp light goes out.

1134

8 2765

Power

Standby Screen

1. Press the power switch for approximately a second.

Basic

Operations

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Film Printing

Reflective Printing

Printer

Preferences

Setup

Colour Setting Details

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1. Open the MP tray forward by inserting your finger into the front recess and lowering. Do not open and close the Multi-Purpose

tray vigorously as this may cause damage to the machine.

3. Insert the extended feeder tray in to the MP tray.

5. Use standard top outlet for film prints.

7. Lower rear output tray.

6. For reflective printing only , open flap (D) to use rear outlet.

8. Reflective print will exit from the rear of the machine.

4. Load material and adjust the media guides to the correct

width.

Multi-Purpose Tray

For printing number plate media, use the multi-purpose tray on the front of the unit.

All systems are supplied with a specially made extended feeder tray to support film or reflective material.

Materials

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Replacing Toner Cartridges

When the "[COLOR] Toner Low" message ("[COLOR]" indicates C (cyan), M (magenta), Y (yellow) or K (black)) appears on the display screen, prepare a replacement toner cartridge.

When the "[COLOR] Toner empty. Replace with new Toner Cartridge." appears and printing stops, replace the toner cartridge.

Use Oki Data genuine consumables to ensure optimum performance of the products.

Genuine OKI Original Toners and Drum Units

Even if the cyan (blue), magenta (red) or yellow toner cartridges run out, you can print in black and white by selecting [Monochrome] or [Greyscale]. However, please replace the toner cartridge quickly after it runs out, as not doing so may cause the image drum to be damaged.

• Have a new toner cartridge ready, as the print quality declines after more than one year following breaking the seal.

• If you replace the toner cartridge/image drum while it is being used, the toner consumption will not be counted normally.

Non-original toners, especially refills, that claim and appear initially to be compatible on plain paper, can very quickly contaminate the imaging drums and ultimately cause image quality & fusing problems.

At Tennants, our own tests support these findings and furthermore show a distinct increase in media jams and reduced durability.

These refills and compatible toners may seem attractive due to the cost - however once contaminated toner is used in a machine the only solution is to replace the toners and drums or to purchase a new printer.

1. Press the button (A) and open the output tray.

4. Pinch the tip of the blue lever of the toner cartridge and turn it

toward you until the tip aligns on the lug of the cartridge.

5. Lift the toner cartridge from the right side, and remove it from

the machine.

2. Identify an empty toner cartridge by its label colour.

9. Insert a new toner cartridge by aligning its left side

indentation with the protrusion on the image drum so the toner cartridge and image drum colour labels align. Then insert the right side gently into place and lock.

6. Unpack a new toner cartridge.

7. Shake the cartridge several times vertically and

horizontally.

8. Remove the tape from the toner cartridge.

10. Close the output tray slowly and push the centre of

the output tray for confirmation.

11. Please recycle toner cartridges.

Replacing

Consumables

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Replacing Image Drums

When the "[COLOR] Image Drum Near Life" message appears on the display screen, prepare a replacement image drum. If you continue printing, the message "Install New Image Drum/ Image Drum Life" will be displayed and printing will stop. When the "[COLOR] Image Drum Life" message is displayed and printing stops, replace the image drum.

1. Press the button (A) and open the output tray.

3. Remove the image drum from the machine by simply pulling

up.

8. Check label colour of a new image drum and place the drum

into the machine.

9. Close the output tray slowly. 10. Push the centre of the output tray for confirmation.

5. Unlock and remove the toner cartridge (d) lift from the right

side, and remove it from the image drum.

7. Insert the toner cartridge removed in step 5 by aligning its left

side indentation with the protrusion on the image drum so that the toner cartridge and image drum colour label align. Then insert the right side gently into place and lock.

2. Identify the image drum that has reached its lifetime by its label

colour.

4. Place the image drum on a clean, flat surface.

6. Unpack a new image drum, remove all packaging and place it

on a flat surface.

Replacing

Consumables

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Removing jammed material

When the time for replacement consumables and maintenance items approaches, or when replacement becomes necessary, messages such as "Time for replacing ABC is approaching" and "ABC is empty / Replace ABC" will appear.

1. Press the button (A) and open the output tray.

5. Place the fuser unit on a clean, flat surface.

3. Place the toners and image drums on a clean, flat surface.

7. Insert the fuser unit and lock in place.

9. Close the output tray slowly.

4. Unlock the fuser unit with the blue levers left and right then

remove. The fuser unit is extremely hot. Do not touch the rollers.

8. Check label color on the toners and image drums and insert

into the machine.

10. Push the centre of the output tray for confirmation.

2. Remove the toners and image drums from the machine.

6. To remove the material, release the roller pressure by pushing

down on the release switch on the top of unit. Then pull the media through.

Media

Jams

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Error

Messages

System Error Codes

Toner Cartridge Error Codes

Image Drum Error Codes

Media Error Codes

Error Message Description

Wait a Moment. Network Initializing.

The network is being initialized. Wait for a while until the machine connects to the network.

Checking File System File system in the hard disk is being checked. Wait for a while.

PU Flash Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Communication Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Offline

The machine is offline. Press the (ONLINE) button to set it to [Online].

Data Present

Data remains unprinted. Wait for a while and if the message does not disappear, check the data.

Cancelling Job

The job was cancelled or user is unauthorised. Wait for a while.

Adjusting Temp.

The machine is adjusting the temperature of the fuser unit. Wait for a while.

Color Adjusting

Color registration and density are being adjusted. Wait for a while.

Please wait Executing Maintenance

The programs on the machine are being updated. The machine automatically restarts after the update completes.

Close Cover [COVER] Error: 310

Indicated cover is open. Close the cover. Error: 310 The output tray.

Power Off/On

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Service Call

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Error Message Description

[COLOR] Toner Low

The toner indicated on the screen is low. Have a new toner cartridge ready.

[COLOR] Waste Toner Full. Replace Toner. Waste toner is full. Replace the toner cartridge.

Error Message Description

COLOR] Image Drum Life. [PAGES] Pages Left.

The image drum indicated on the screen reaches its lifetime. Replace the image drum with a new one. C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Install New Image Drum. Image Drum Life. [COLOR]. Error: 350, 351, 352, 353

The image drum indicated on the screen reaches its lifetime. Replace the image drum with a new one. Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible, C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Install New Image Drum. Printing disabled due to low threshold of Image Drum life. [COLOR] Error: 680, 681, 682, 683

Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print. C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Install New Image Drum. Image Drum Life. [COLOR] Error: 560, 561, 562, 563

The image drum indicated on the screen reaches its lifetime. Replace the image drum with a new one. C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Sensor Error [COLOR] Error: 540, 541, 542, 543

A toner sensor error has occurred in the image drum indicated on the screen. Uninstall the image drum, and then install it again. If the message persists, uninstall the toner cartridge and install it again. If the toner cartridge is not installed, install it.

Error Message Description

Install Paper. MPTray. Print on paper fed manually. Load paper in the MP tray.

Check Paper. Paper Size Error [TRAY Error: 400

Paper size error has occurred in the indicated tray. Make sure that the size of paper loaded in the tray matches the [Paper Size] setting set on the operator panel. Load paper according to the paper size and direction set. If the setting made on the operator panel is wrong, cancel printing first, set the right paper size from [Paper Size] on the operator panel, and then print again. Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

Change Paper in MPTray. [MEDIA_SIZE] [MEDIA_TYPE] Error:460

The size and type of paper loaded in the MP tray do not match those indicated on the screen. Make sure that the size and type of paper loaded in the MP tray match those selected on the application.

Change Paper in [TRAY]. [MEDIA_SIZE] [MEDIA_TYPE] Error: 461, 462, 463

The size and type of fed paper do not match those indicated on the screen. Use the same size and type of paper

Install Paper. [TRAY] [MEDIA_SIZE] Error: 490, 491, 492, 493

No paper is loaded in the indicated tray. Load paper of the displayed size.

Install Paper Cassette. [TRAY] Error: 440, 441, 430, 431, 432

The tray is not installed. Install the cassette. If the cassette is already inserted, pull it out, and then insert it again.

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Fuser Unit Error Codes

Belt Unit Error Codes

Paper Jam Error Codes

Error Message Description

Install New Fuser Unit. Fuser Unit Life Error: 354

The fuser unit reaches its lifetime. Replace the fuser unit with a new one. Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Check Fuser Unit Error: 320

The fuser unit is not properly installed. Remove and re-install the fuser unit.

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 348

The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing, replace the fuser unit with a new one.

Error Message Description

Check Belt Unit Error: 330

The belt unit is not properly installed. Remove and re-install the belt unit.

Install New Belt Unit. Belt Unit Life. Error: 355

The belt unit reaches its lifetime. Replace the belt unit with a new one. Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Install New Belt Unit. Belt Unit Life. Error: 356

Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the output tray can resume printing. Printing stops after 500 sheets are printed.

Error Message Description

Open Cover. Paper Jam. Output Tray. Error: 370, 371, 372

A paper jam has occurred inside the machine. Open the output tray and remove jammed paper.

Open Cover. Paper Jam. Output Tray. Error: 380, 381, 382, 383, 385, 389

A paper jam has occurred inside the machine. Open the output tray and remove jammed paper.

Open Cassette. Paper Jam. [TRAY] Error: 391, 392, 393

A paper jammed via the paper feed path from the indicated tray. Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload paper. Make sure that the paper stoppers are set in the right position.

Open Cover. Paper Jam. Output Tray. Error: 390

Paper jammed via the paper feed path from the MP tray. If the edge of the jammed paper is not visible, open the output tray and remove the paper.

Setup

Q. How do I set up my printer?

A. You can refer to our Support Guide or visit www.tennantsuk.com/support

Q. Is my 5 Series compatible with Windows?

A. Yes

Q. Is my 5 Series compatible with OS?

A. Yes

Q. How do I print a plate?

A. Watch our online videos on Print Production at www.tennantsuk.com/support

Software

Q. What software do I need to design and print my number plate?

A. Our Number Plate Media is fit for our software "LG Legal Plates" only. To find out more visit:

http://www.tennantsuk.com/lg-software/

Consumables

Q. Where can I purchase my replacement toners?

A. http://www.tennantsuk.com/shop

Q. Where can I purchase my replacement Image Drum?

A. http://www.tennantsuk.com/shop

Q. Where can I purchase my replacement Transfer Belt Unit?

A. http://www.tennantsuk.com/shop

Q. Where can I purchase my replacement Fuser Unit?

A. http://www.tennantsuk.com/shop

Q. Can I use 3rd party toners with my 5 Series?

A. No. We cannot gaurantee the warranty of this printer if customers use toners that aren't purchased via our online shop.

Frequently

Asked Questions

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DVLA / British Standards

Q. Do I need to be registered with the DVLA to purchase a Number Plate Printer?

A. Yes. We do not supply printers, media or software to companies that are not registered with the DVLA. Find out more

here: http://www.tennantsuk.com/support/become-number-plate-supplier/

Q. Will my 5 Series printer be compliant with all relevant British Standard specifications?

A. We can only guarantee the compliance of Number Plates produced by our customers as long as they use Tennants media,

components, software and printers only.

Media

Q. How do I purchase media for my 5 Series printer?

A. http://www.tennantsuk.com/shop

Q. Can my printer print onto film?

A. Yes. Your 5 Series printer has been modified by Tennants UK and can be optimised for film sheets available at the Tennants

online shop. http://www.tennantsuk.com/shop

Q. Can My Printer Print onto Reflective?

A. Yes. Your 5 Series printer has been modified by Tennants and can be optimised for reflective sheets available at the Tennants

online shop. http://www.tennantsuk.com/shop

Q. Will My Printer print Motorcycle Plates?

A. Yes, your 5 Series printer will print standard oblong, motorcycle, square and bespoke plates.

Q. Will my printer print custom shaped plates?

A. The Tennants 5 Series printer will successfully print custom shaped media that is purchased via Tennants Online Shop and

designed in LG Signs.

Q. Can I use 3rd party plate media with my 5 Series printer?

A. No. We cannot gaurantee the legality of any of our plates that are purchased via other manufacturers or suppliers.

Support

Q. I need technical support, who do I contact?

A. We recommend you first check our printed guide supplied with the printer or online at www.tennantsuk.com/support where

most common FAQ's, videos and support material can be accessed. If you still need assistance with your printer, email our

customer service support team (Mon-Fri / 9-5) at [email protected]

Model

Q. What Model Printer Do I have?

A. Your printer is a Tennants Trade 5 Series Printer .

Q. Is my Printer a Thermal or Laser Printer?

A. Your laser printer uses a digital 4 LED full-colour electrophotographic printing method. It is not thermal.

Q. Will my printer print in full colour?

A. Yes. Our printers have 4 toners; Cyan, Magenta, Yellow, Black (CMYK).

Q. What print volume can I expect before toners need replacing?

A. http://www.tennantsuk.com/shop

Q. How do I purchase media for my 5 Series Printer?

A. http://www.tennantsuk.com/shop

Q. Can I use my printer for office use?

A. Yes. Our printers can be used for A4 and Banner printing. We do advise when switching from plate printing to office printing

to feed a few sheets through first to empty the drum and reduce the rare possibility of lines on your paper prints. More information on other printing services can be found here:

http://www.oki.com/uk/printing/products/colour/a4/c500series/c532dn/index.html

Q. What is the difference between your Film and Reflective 5 Series Printers?

A. Our Trade 5 Series printers, when using Tennants number plate media, are modified to print onto film or reflective material.

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Useful

Notes

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Tennants UK Ltd.

Duke Street, New Basford, Nottingham. NG7 7JN

0115 973 8080 [email protected] www.tennantsuk.com

Company Registration No. 924063 Vat No. 116 6442 81

In partnership with

Part of the Tennants UK Group

SYSTEMS

Approved by

Route Signs