TENDA TENDA AC10U Instructions

If you want to replace your original router connected to the internet with a PPPoE user name and
password, start from Step 1. Otherwise, start from Step 2.

Step 2: Connect the new router

Quick Installation Guide

For product or function details, please go to www.tendacn.com

to download user guide.

AC1200 MU-MIMO Dual Band Gigabit WiFi Router

Model: AC10/AC10U

Packing List

WiFi Router * 1
Power Adapter * 1
Ethernet Cable * 1
Quick Installation Guide * 1

If any item is missing, or damaged, please keep the original package and contact the
local reseller or distributor immediately.

Scan to download the
Tenda WiFi App or get
it on Google Play or

App Store.

Step 1: Migrate your PPPoE user name and
password from your original router

1

Power on your original and new routers.

Connect the WAN port of the original router to port 1, 2 or 3 of the new router using an

2

Ethernet cable.

When the LAN and WAN indicators of the new router get solid on for 3 seconds after fast

3

blinking, your PPPoE user name and password are migrated successfully.

4

Remove the original router.

Power

USB

New router

Ethernet cable

Power

Original router

Wireless connection

Or

Wired connection

Connect your wired devices to port 1, 2
or 3 of the router using Ethernet cables.

WiFi Name
(SSID)

Password

WPS PIN

Connect to the internetConnect devices

12

Use either of the following methods to
connect your router to the internet based
on your connection type

MAC

SN

Power

With a modem

Modem

Ethernet cable

Or

USB

Without a modem

Ethernet cableEthernet cable

Ethernet cable

Step 3: Set up the router

1

Start a web browser on the device connected to the router.
Enter tendawifi.com or 192.168.0.1 in the address bar,
and press Enter.

tendawifi.com

2

Click Start.

TendaRouter

Quick Setup Wizard

Tip: If the page above doesnot
appear, refer to Q1 in FAQ.

Start

3

If you imported ISP user name and password, click Next. If you
did not, choose your connection type, set the related parameters,
and click Next.

Pleaseselectyourconnectiontype.

As detected, your connection type may be: PPPoE

Connection Type:

ISP User Name:

ISP Password:

PPPoE

Enter the user name from your ISP.

Enter the password from your ISP.

Import PPPoE user name and password from
the original router.

Next

Skip

4

Set your WiFi name (SSID), WiFi password, and login password.
Then click Next.

WiFi Settings

WiFi Name

WiFi password of 8-32 characters

Set the WiFi password as the login password of the admin
account.

Login password of 5-32 characters

Not Required

Not Required

Next

Note: The WiFi password is used to connect to the WiFi
network, and the login password is used to log in to the web
UI of the router.

Connected. Use the WiFi name and the WiFi password you set
to connect your wireless devices to the router. Now, you can
access the internet through your wireless and wired devices.

Tochangesettingsofotherfeatures,clickthe“More”buttonbelow

More

Tip: If the internet is inaccessible after your configuration,
please refer to Q2 in FAQ.

LED indicators Ports and buttons

Port / Button

Description

WIFI

Used to enable/disable the WiFi of the router.

RST/WPS

Used to start the WPS negotiation process of the router, or to reset the
router.
WPS: Press the button of the router, and enable the WPS
function of another device within 2 minutes to establish a WPS
connection.
Reset: Hold the button down for about 8 seconds. Reset
succeeds when all LED indicators blink once.

3

By default, it is a LAN port the same as port 1/2. But after the IPTV
function of the router is enabled, it functions only as an IPTV port used
to connect with a set-top box.

1/2

They are LAN ports used to connect to devices such as computers or
switches

WAN

Used to connect this router to the internet.

POWER

Used to connect with the power adapter included in the package.

USB

(AC10U only)

Used to connect with a portable USB device.

LED Indicator

Status

Description

SYS

Solid on

The router is starting.
The system is faulty after startup.

Slow blinking

The system is working properly.

Fast blinking twice

(AC10U only)

A portable USB device is connected to the
USB port.

Fast blinking

(AC10U only)

Data is transmitting over the USB port.

WAN

Solid on

The WAN port is connected properly.

Fast blinking

Data is transmitting over the WAN port.

Off

The WAN port is or connected disconnected
improperly.

LAN

Solid on

Port 1, 2 or 3 is connected properly.

Blinking twice

A new device is connected to port 1, 2 or 3.

Off

None of ports 1, 2 and 3 is connected or
connected properly.

WiFi

Solid on

At least the 2.4 GHz or 5 GHz WiFi network is
enabled.

Fast blinking

Data is transmitting wirelessly.

Slow Blinking

The router is performing WPS negotiation.

Off

The wireless function is disabled.

Connection type

Information provided by your IS P

PPPoE

ISP user name and ISP password

Dynamic IP address

None

Static IP address

IP Address, subnet mask, gateway, DNS server and other
parameters

FAQ

Q1: If I cannot log in to the web UI of the router, what should I do?

A1: Try the following solutions and log in again:
If entering the IP address 192.168.0.1 does not work, you can try tendawifi.com.
Ensure that your device is connected to the router's WiFi network or port 1, 2 or 3 properly.
For detailed connection instructions, refer to Step 2.
Clear the cache of your web browser or replace the web browser. You are recommended to
use a Google Chrome, Firefox, or Internet Explorer 8 (or later) browser.
Replace your computer or wireless device.
Hold down the RST/WPS button for about 8 seconds. Reset succeeds when all LED indicators
blink once. Then you can try logging again.
Q2: If I cannot access the internet after the configuration, what should I do?

A2: Try the following solutions:
Ensure that the Ethernet cable connected to the WAN port of the router has connected to the
internet.
Refer to the following table to check whether your connection type and login parameters are
correct.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
Operations in the 5.15-5.25 GHz band are restricted to indoor use only.
This equipment should be installed and operated with minimum distance 20 cm between the
radiator & your body.
The mains plug is used as disconnect device, the disconnect device shall remain readily operable.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it
is recommended to use a shielded RJ45 cable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type AC10
is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.tendacn.com/en/service/download-cata-101.html
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type
AC10U is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.tendacn.com/en/service/download-cata-101.html
Operate Frequency:

2.4 GHz: EU/2400-2483.5 MHz (CH1-CH13)
5 GHz: EU/5150-5250 MHz (CH36-CH48)
EIRP Power (Max.):

2.4 GHz: 19.95 dBm
5 GHz: 22.9 dBm
Software Version: V15.03.06

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
— Consult the dealer or an experienced radio/TV technician for help.
This device is restricted to be used in the indoor.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.

Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment
and it also complies with Part 15 of the FCC RF Rules.
This equipment should be installed and operated with minimum distance 20cm between the
radiator & your body.

Caution:

Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it
is recommended to use a shielded RJ45 cable.

Operating Temperature: 0 °C - 40 °C
Operating Humidity: (10 – 90)% RH, non-condensing

If your wireless devices cannot access the internet, ensure that you connect to the router's SSID.
You can also change your WiFi name and password on the web UI of the router. If WiFi name or
password is changed, connect to the WiFi network using the new name or password.
If your wired device cannot access the internet, ensure that the wired device is connected to
port 1, 2 or 3 properly.
If the problem still persists, consult your ISP.

Q3: Why cannot my phone find the 5 GHz signal?

A3: Only devices supporting 5 GHz signal can find and connect to the 5 GHz network.

RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment

(WEEE). This means that this product must be handled pursuant to European directive

2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer

when he buys new electrical or electronic equipment.

Caution：(For AC10)

Adapter Model: BN036-A12012E
Manufacture: SHENZHEN HEWEISHUN NET WORK TECHNOLOGY Co., LTD
Input: 100 - 240 V AC 50/60 Hz 0.4 A
Output: 12 V 1 A
: DC Voltage

Caution：(For AC10U)

Adapter Model: BN037-A18012E
Manufacture: SHENZHEN HEWEISHUN NET WORK TECHNOLOGY Co., LTD
Input: 100 - 240 V AC 50/60 Hz 0.6 A
Output: 12 V 1.5 A
: DC Voltage

Copyright © 2017 Shenzhen Tenda Technology Co., Ltd.All rights reserved. Tenda is a registered
trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names
mentioned herein are trademarks or registered trademarks of their respective holders.
Specifications are subject to change without notice.

Technical Support

Shenzhen Tenda Technology Co., Ltd.
6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
USA hotline: [phone]
Toll Free: Daily 9am to 6pm EST
Canada hotline: [phone]
Toll Free: Mon - Fri 9 am - 6 pm PST
Website: http://www.tendaus.com
Email: [e-mail]
Hong Kong Hotline: [phone]
Website: http://www.tendacn.com
E-mail: [e-mail]