Tenda GPON ONU, G103 User Manual

Preface

ii

Copyright Statement

is the registered trademark of Shenzhen Tenda Technology Co., Ltd. All the products

and product names mentioned herein are the trademarks or registered trademarks of their

respective holders. Copyright of the whole product as integration, including its accessories and

software, belongs to Shenzhen Tenda Technology Co., Ltd. No part of this publication can be

reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language

in any form or by any means without the prior written permission of Shenzhen Tenda Technology

Co., Ltd. If you would like to know more about our product information, please visit our website

at http://www.tendacn.com.

Disclaimer

Pictures, images and product specifications herein are for references only. To improve internal

design, operational function, and/or reliability, Tenda reserves the right to make changes to the

products without obligation to notify any person or organization of such revisions or changes.

Tenda does not assume any liability that may occur due to the use or application of the product

described herein. Every effort has been made in the preparation of this document to ensure

accuracy of the contents, but all statements, information and recommendations in this document

do not constitute the warranty of any kind, express or implied.

Convention

This user guide applies to G103.

If not specifically indicated, this device or the ONU stands for GPON ONU G103.

Note:

This format is used to highlight information of importance or special interest. Ignoring this type of

note may result in ineffective configurations, loss of data or damage to device.

Tips:

This format is used to highlight a procedure that will save time or resources.

Preface

iii

Setup Wizard of Common Functions

 How to configure Internet Settings

 How to modify your login password

 How to dial up to connect to the Internet

 How to configure TCP/IP settings for your PC

Technical Support

 Website: http://www.tendacn.com

 Telephone: [phone]

 Email: [e-mail]

Preface

iv

Contents

Chapter I Product Overview ................................................................................................................. 1

1. About this Product ............................................................................................................................ 1

2. Package Contents ............................................................................................................................. 1

3. Physical Appearance ........................................................................................................................ 2

3.1 LED Indicators, Interfaces & Buttons ........................................................................................ 2

3.2 Label .......................................................................................................................................... 3

4. Main Features ................................................................................................................................... 4

Chapter II Internet Setup ...................................................................................................................... 5

Step 1: Connect Your Device ............................................................................................................... 5

Step 2: Configure Your Device ............................................................................................................. 6

Step 3: Dial up to Connect to the Internet ............................................................................................ 8

Windows 8 ....................................................................................................................................... 8

Windows 7 ..................................................................................................................................... 14

Windows XP .................................................................................................................................. 19

Chapter III Function Brief .................................................................................................................. 25

1. Internet Setup ................................................................................................................................. 25

1.1 LOID ........................................................................................................................................ 25

1.2 SN ............................................................................................................................................ 26

1.3 SLID ......................................................................................................................................... 26

2. System Status ................................................................................................................................. 27

3. Device Management ....................................................................................................................... 28

3.1 Change Login Password ........................................................................................................... 30

3.2 Login IP Config ........................................................................................................................ 30

3.3 Device Manage......................................................................................................................... 31

Chapter IV Appendix ........................................................................................................................... 33

Preface

v

1. Configure PC .................................................................................................................................. 33

1.1 Windows 8 ................................................................................................................................ 33

1.2 Windows 7 ................................................................................................................................ 35

1.3 Windows XP ............................................................................................................................ 37

2. FAQs .............................................................................................................................................. 39

3. Specifications ................................................................................................................................. 42

4. Safety and Emission Statement ...................................................................................................... 43

1

Chapter I Product Overview

1. About this Product

Tenda G103 brings stimulating fast speed into your e-life via FTTH deployment. Compliant with

ITU-T G.984 standard, G103 can be widely used in broadband telecommunication network all

over the world. G103 has one 10/100/1000M BASE-T RJ45 port to which you can connect a PC,

router or IPTV set-top box. With the plug-and-play feature and OMCI remote management, it

becomes easier to install and maintain G103.

2. Package Contents

Unpack the package and verify the following items are included:

 ONU

 Power Adapter

 Ethernet Cable

 Install Guide

If any item is missing, incorrect or damaged, please contact our reseller with the original package

for replacement.

Product

Overview

2

3. Physical Appearance

Green

Blinking

Blinking

Green

Blinking

3.1 LED Indicators, Interfaces & Buttons

LED

Color Status Description

Indicators

Product

Overview

POWER Green

PON

LOS Red

LAN

Solid Proper connection to power supply

Off Improper connection to power supply

Solid GPON connection has been established.

GPON connection is being established.

Off No GPON connection is established.

The Rx optical power of the ONT is lower than the optical

receiver sensitivity or no optical signal is received.

Off The device is receiving optical power normally.

Proper connection has been established, however, without

Solid

data transmission.

Data is being transmitted on this port.

No Ethernet cable connected or Ethernet cable loosely

Off

connected.

3

Interface / Button Description

PON SC/UPC fiber optic port for connecting to the optical network

The RJ45 port which is used for connecting to the PC, Router or

LAN

other Ethernet device

PWR Power receptacle for connecting to the included power adapter

ON/OFF ON/OFF button for powering on/off the device

Product

Overview

Pressing it for over 4 seconds restores the device to factory default

RST

settings.

Light LED indicators button for turning on/ off LED lights of this device

3.2 Label

1. This device’s default login IP address for accessing its web management page.

2. This device’s login username, neither configurable nor needs to be entered.

3. This device’s default login password. For better security, we strongly recommend you

change it on the Device Management > Change Login Password page.

4

4. Main Features

 Compliant with ITU-T G.984, G.988

 Support OMCI remote management

 One 10/100/1000M BASE-T RJ45 port and one GPON port (SC/UPC)

 Downstream rate of up to 2.5Gbps and upstream rate of up to 1.25Gbps

 DC: 9V 1A

Product

Overview

5

Chapter II Internet Setup

Step 1: Connect Your Device

Note:

1. Do confirm your access type matches this GPON ONU before selecting it. Mainstream fiber

access technology can be divided into two incompatible types: EPON and GPON.

2. When this device is powered on, please do not look straight the PON port in the eye and the

laser beam in the optical fiber to avoid eye damage.

1. Connect the fiber to the PON port of your device;

2. Connect your PC to the LAN port of your device using an Ethernet cable;

3. Connect the included power adapter for power supply;

4. Press the ON/OFF button on the device to power it on.

Internet

Setup

Tips:

1. You can also connect a router or other Ethernet device to the LAN port of this device.

2. When this device is powered on, you can press the Light button to turn on/off all LED lights.

6

Step 2: Configure Your Device

1. Set your PC to an IP address within the following range: 192.168.1.X (2~254), and with the

subnet mask of 255.255.255.0. For specific steps, see 1 Configure PC.

2. Launch a browser, say IE, enter 192.168.1.1 in the address bar and press Enter.

3. Type in the default password admin (case-sensitive) on the pop-up login window and click

Login.

Tips:

1. If you’re failed to log in, please check your physical connections, and verify that all cables are

Internet

Setup

connected properly and all LED indicators are in normal status.

2. If you still cannot log in, please refer to Q1 of appendix 2 FAQs.

3. The default login password is admin. For better security, we strongly recommend you change it.

4. If wrong passwords are entered three times in a row, you have to wait for one minute to try to

log in again.

7

4. Select LOID, SN or SLID according to the authentication type provided by your ISP, enter

relevant information in the corresponding field and click OK. Screen below displays the

Authenticated status.

Internet

Setup

Tips:

1. Three authentication types are available here: LOID, SN and SLID. Please select the

corresponding authentication type according to Internet setup information provided by your ISP.

For specific configuration steps, see 1. Internet Setup.

2. When the authentication status displays Authenticated and the PON LED lights up, it indicates

the device has been registered successfully (You can also go to the System Status page to view the

ONU register status.). For surfing the Internet via the GPON, continue to finish your dial-up

connection settings (see Step 3: Dial up to Connect to the Internet).

8

Step 3: Dial up to Connect to the Internet

Following demos show how to dial up to connect to the Internet in Windows 8, Windows 7 or

Windows XP. Configurations steps vary in other operation systems.

Windows 8

❶ Move your mouse cursor into the bottom left corner till the Start icon displays. Right

click the start icon and a command list appears.

❷ Click Control Panel > Network and Internet > Network and Sharing Center > Set up a

new connection or network.

Internet

Setup

9

Internet

Setup

10

Internet

Setup

❸ Click Connect to the Internet > Next.

❹ Click Broadband (PPPoE).

11

❺ Enter the user name and password your ISP has provided, check Remember this password

Internet

Setup

and click Connect.

12

❻ Click Skip > Close.

Internet

Setup

13

❼ Click the icon on the bottom right corner of your computer, select Broadband

Connection and click Connect.

❽ If you have entered the ISP user name or password previously, just click Connect. If you’ve

Internet

Setup

just left the ISP user name or password blank, enter the ISP username and password here and then

click OK.

14

If it displays Connected as shown below, you can surf the Internet normally.

Internet

Setup

Windows 7

❶ Click the icon on the bottom left corner of your desktop.

❷ Click Control Panel > Network and Internet > Network and Sharing Center > Set up a

new connection or network.

❸ Click Connect to the Internet > Next.

15

❹ Click Broadband (PPPoE).

Internet

Setup

❺ Enter the user name and password your ISP has provided, check Remember this password

and click Connect.

16

Internet

Setup

17

❻ Click Skip > Close.

Internet

Setup

18

❼ Click the icon on the bottom right corner of your computer, select Broadband

Connection and click Connect.

Internet

Setup

❽ If you have entered the ISP user name or password previously, just click Connect. If you just

leave them blank, enter the ISP username and password here and then click Connect.

19

If it displays Connected as shown below, you can surf the Internet normally.

Windows XP

Internet

Setup

❶ Right click My Network Places and select Properties.

20

❷ Click Create a new connection.

❸ Click Next.

Internet

Setup

21

❹ Select Connect to the Internet and click Next.

Internet

Setup

❺ Select Set up my connection manually and click Next.

22

❻ Select Connect using a broadband connection that requires a user name and password

and click Next.

Internet

Setup

❼ Type in the name of your ISP, say SKY, and click Next.

23

❽ Type in an ISP user name and password or leave them blank temporarily, and click Next.

Internet

Setup

❾ Check Add a shortcut to this connection to my desktop and click Finish.

24

❿ If you have entered the ISP user name or password previously, just click Connect. If you just

leave them blank, enter the ISP username and password here and then click Connect.

Internet

Setup

Tips:

To connect to the Internet next time, right click My Network Places and select Properties to go

for dial-up connection or directly click the icon on your desktop to dial up to connect to

the Internet.

25

Chapter III Function Brief

1. Internet Setup

This page allows you to register your ONU device.

Function

Brief

Parameters on this page are described below:

Parameter Description

After connecting the fiber to the ONU device, only when you have

authenticated your ONU device to the ISP OLT, can your ONU device access

Authentication

Type

Authentication

Status

the Internet. Three authentication types are available on this ONU device.

 LOID: The logical ID (LOID + LOID password) provided by your

ISP for registration. In some areas, no LOID password is needed. Just

leave the LOID Password field blank.

 SN: Serial number authentication.

 SLID: Password authentication.

Display the ONU’s current authentication status.

 Authenticated: The ONU has been authenticated successfully and

you can dial up to connect to the Internet.

 Not authenticated: Authentication failure. You can check whether the

LOID information you’ve entered is correct or not.

1.1 LOID

When LOID is selected, enter LOID and LOID password (In some areas, no LOID password is

needed. In this case, just leave the LOID Password field blank.) provided by your ISP for

26

registration, and then click OK. Screen below displays the Authenticated status.

1.2 SN

Function

Brief

SN, serial number authentication. When SN is selected, enter SN information provided by your

ISP for registration, and then click OK. Screen below displays the Authenticated status.

1.3 SLID

SLID, password authentication. When SLID is selected, enter SLID information provided by your

27

ISP for registration, and then click OK. Screen below displays the Authenticated status.

Function

Brief

2. System Status

Click System Status to view device information.

Parts of parameters on this page are described below:

Parameter Description

28

ONU Register

Status

ONU ID Display the ONU ID, i.e., ONU ID distributed by OLT.

Laser Pulse

Optical Power

Transmitted

Optical Power

Received

Display this device’s current register status. When Registered is

displayed, it means you can dial up to connect to the Internet.

Display this device’s laser status.

 Auto: Normal (Burst)

 Always be luminous: If light is being emitted, malfunction

occurs.

Display this device’s transmitting optical power (normal range: 0.5 ~

+5dBm).

Display this device’s receiving optical power (normal range: -8 ~

-28dBm).

3. Device Management

This section is used for some system settings and system maintenance. The following parts are

Function

Brief

included:

Change Login Password: For the sake of your device, you’d better change the login

password.

Login IP Config: Used for modifying this device’s login IP address.

Device Manage: Used for restarting, resetting, upgrading your device and exporting system

logs, etc.

Click Device Management to enter screen below:

29

Function

Brief

30

3.1 Change Login Password

To prevent others from accessing your device’s web management page to modify settings without

your permission, we strongly recommend you change your login password.

Click Device Management to enter screen below:

Tips:

1. The default login password is admin (case-sensitive).

2. For the sake of your network security, it is advisable to modify the default login password.

Function

Brief

Configuration Steps:

❶ New Password: Type in the login password you wish to configure;

❷ Confirm New Password: Type in the login password you’ve configured again to confirm

your password;

❸ Click OK at the bottom of this page.

3.2 Login IP Config

Here you can modify your login IP address. Once the login IP address is changed, you also need to

set your PC’s IP to one that is different but on the same network segment with the login IP. For

detailed steps, see 1. Configure PC.

Configuration Steps:

❶ Login IP Address: Type in the IP address you wish to configure in the input field;

❷ Click OK at the bottom of this page.

31

3.3 Device Manage

 Device Reboot

When some settings are not activated or there goes something wrong with your device, you can

reboot your device.

Configuration Steps:

❶ Click Reboot;

❷ Click OK on the pop-up dialogue box.

 Restore Default Factory

When you cannot access the Internet and you cannot locate where the problem is, you can restore

your device to factory default settings.

Tips:

1. Restoring your device to factory defaults will clear all your previous settings. After resetting

Function

Brief

your device, you need to re-configure your device. Do not restore your device to factory defaults

unless necessary.

2. Do verify that power is delivered normally on your device.

Configuration Steps:

❶ Click Reset;

❷ Click OK on the pop-up dialogue box.

 Logs

If you want to view the operation of your system or you need to send your system logs to our

technical staff when you are running into problems, click Download and then follow onscreen

32

instructions to export logs.

 Firmware Upgrade

If your device is in normal operation, it is not advisable to upgrade your device. If you want to

acquire the latest software version or better value-added functions for your device, you can access

our official website www.tendacn.com to download the latest software for upgrading.

Note:

While upgrading, please verify that power is delivered properly on your ONU and PC, otherwise

the ONU will be damaged.

Configuration Steps:

❶ Launch a web browser and go to http://www.tendacn.com to download the latest firmware to

the corresponding directory on your PC;

❷ Click Download to locate and select the profile and then follow onscreen instructions until

the upgrade completes.

Function

Brief

Appendix

33

Chapter IV Appendix

1. Configure PC

1.1 Windows 8

❶ Right click the icon on the bottom right corner of your desktop.

❷ Click Open Network and Sharing Center.

❸ Click Ethernet > Properties.

❹ Find and double click Internet Protocol Version 4(TCP/IPv4).

Appendix

34

❺ Select Use the following IP address, type in the IP address: 192.168.1.x (2~254), Subnet

mask: 255.255.255.0 and click OK.

Appendix

35

❻ Click OK on the Ethernet Properties window (see step ❹ for the screenshot).

1.2 Windows 7

❶ Click the icon on the bottom right corner of your desktop.
❷ Click Open Network and Sharing Center.

Tips:

If you cannot find the icon on the bottom right corner of your desktop, follow steps below:

Click Start > Control Panel > Network and Internet > Network and Sharing Center.

❸ Click Local Area Connection > Properties.

❹ Find and double click Internet Protocol Version 4(TCP/IPv4).

Appendix

36

❺ Select Use the following IP address, type in the IP address: 192.168.1.x (2~254), Subnet

mask: 255.255.255.0 and click OK.

❻ Click OK on the Local Area Connection Properties window (see step ❹ for the

screenshot).

Appendix

37

1.3 Windows XP

❶ Right click My Network Places on your desktop and select Properties.

❷ Right click Local Area Connection and select Properties.

❸ Scroll down to find and double click Internet Protocol (TCP/IP).

Appendix

38

❹ Select Use the following IP address, type in the IP address: 192.168.1.x (2~254), Subnet

mask: 255.255.255.0 and click OK.

❺ Click OK on the Local Area Connection Properties window (see step ❸ for the

screenshot).

Appendix

39

2. FAQs

This section provides solutions to problems that may occur during installation and operation of the

device. Read the following if you are running into problems.

If your problem is not covered here, please feel free to go to www.tendacn.com to find a solution

or email your problems to: [e-mail]. We will be more than happy to help you out as

soon as possible.

Q 1: I entered 192.168.1.1 in the address bar but cannot access its web page. What should I

do?

A: Try the following solutions one by one:

❶ Verify that Ethernet cable is connected properly and corresponding LED lights are in

normal status;

❷ Check your PC’s IP settings. Verify your PC’s IP is on the same network segment as

that of this device’s login IP address. If you do not modify your login IP address, set

your PC’s IP address within the range of 192.168.1.X (2~254);

❸ Clear your browser’s cache. Take IE8 for example: Click the browser’s Tools >

Internet Options > Delete… > check Temporary Internet Profiles, Cookies >

Delete;

❹ Turn to another browser and enter 192.168.1.1 in its address bar;

❺ Turn to another PC and try again;

❻ Pressing and holding the RST button with something like a needle for over 4 seconds

restores this device to factory default settings. Then input 192.168.1.1 in the address

bar of web browser to re-log in.

Q 2: The ONU failed to be registered. What should I do?？

A: Try the following solutions one by one:

❶ Verify that fiber cable is connected properly;

❷ Verify that the ONU’s receiving optical power is within its normal range of -8~-28dBm

which you can view on the System Status page;

Appendix

40

❸ Verify the authentication information you’ve entered is correct;

❹ If your problem still exists, contact your ISP.

Q 3: I’ve forgotten this device’s login password. What should I do?

A: Pressing and holding the RST button on this device for over 4 seconds restores it to factory

defaults.

Appendix

41

Q4: The device is correctly connected but cannot access the Internet. What should I do?

A:

❶ Check whether LED indicators work normally or not. Normally, the POWER, PON

LED stays solid, the LOS LED is off and LAN LED keeps blinking. When malfunction

occurs, try below solutions one by one:

 If the POWER LED light is off, please verify that the ON/OFF button is turned on

and power adapter is properly connected;

 If the PON LED light is off, please verify LOID/SN/SLID authentication

information you’ve entered is correct and the PON port is properly connected.

 If the LOS LED stays blinking, please verify that the PON port has been tightly

connected, the fiber end face is clean, the fiber is not over-bending and the

network access type you’ve selected is correct. Or you can change your fiber.

❷ Verify your PPPoE username and password are correctly entered;

❸ If a router has been connected to the LAN port of your device, verify that relevant

settings are correctly configured on the router;

❹ Consult your ISP (Internet Service Provider) if the problem remains unsolved.

Appendix

42

3. Specifications

ownstream

Item Description

Standard & Protocol ITU-T G.984 , ITU-T G.988

Dimensions 142mm*92mm*31mm

Appearance

Transmission

Rate

Power Source 9V 1A

Environment

Requirement

Ports

LED Lights

D

Upstream 1.25Gbps

Operation

Storage

1 * PON port

1 * RJ45 port

POWER, PON, LOS, LAN

2.5Gbps

0℃~40℃

10%~90%RH, non-condensing

-40℃~70℃

5%~90%RH, non-condensing

Appendix

43

4. Safety and Emission Statement

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in

which case the user may be required to take adequate measures.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is

recommended to use a shielded RJ45 cable.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which

case the user will be required to correct the interference at his own expense.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for

compliance could void the user's authority to operate this equipment.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation. The

manufacturer is not responsible for any radio or TV interference caused by unauthorized

modifications to this equipment.

Appendix

44

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is

recommended to use a shielded RJ45 cable.