Tenda G3 User Manual

www.tendacn.com

Copyright Statement

© 2016 Shenzhen Tenda Technology Co., Ltd. All rights reserved.

is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and

product names mentioned herein are trademarks or registered trademarks of their respective holders. Copyright
of the whole product as integration, including its accessories and software, belongs to Shenzhen Tenda
Technology Co., Ltd. No part of this publication can be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language in any form or by any means without the prior written permission of
Shenzhen Tenda Technology Co., Ltd.

Disclaimer

Pictures, images and product specifications herein are for references only. To improve internal design,
operational function, and/or reliability, Tenda reserves the right to make changes to the products without
obligation to notify any person or organization of such revisions or changes. Tenda does not assume any liability
that may occur due to the use or application of the product described herein. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information and
recommendations in this document do not constitute the warranty of any kind, express or implied.

Preface

Preface

Thank you for choosing Tenda! Please read this user guide before you start. This user guide instructs you to
configure the product G3.

Conventions

Typographical conventions in this User Guide:

Item

Presentation

Example

Menu

『』

The menu "Status" will be simplified as 『Status』.

Continuous Menus

>

Go to 『System』>『Live Users』.

Symbols in this User Guide:

Symbol

Meaning

Note

This format is used to highlight information of importance or special interest. Ignoring
this type of note may result in ineffective configurations, loss of data or damage to
device.

Tip

This format is used to highlight a procedure that will save time or resources.

For More Documents

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product model to get the latest documents.

Technical Support

If you need more help, please contact us with any of the following ways. We will be glad to assist you as soon as
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Tenda website: http://www.tendacn.com

Global Hotline:[phone]
United States Hotline: [phone]
Technical Support: [e-mail]
HongKong Hotline: [phone]

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Preface

Document Overview

The structure of the user guide is described as following:

Chapter

Content

1 Product Overview

About router appearance, packaging, functional characteristics, etc.

2 Device Installation

About router installation steps and installation notes.

3 Internet Access Setup

About steps for setting Internet access parameters of the router.

4 Device Management

About the router management page and the use of the functions in the page.

Appendix

About computer IP address settings, production specifications, FAQs, and
declaration on toxic and harmful substances.

Table of Contents

Table of Contents

Product Overview ................................................................................................ - 1 -

1.1 Overview ........................................................................................................................................................ - 2 -

1.2 Feature ........................................................................................................................................................... - 2 -

1.3 Appearance .................................................................................................................................................... - 3 -

1.4 Package Contents .......................................................................................................................................... - 5 -

Device Installation ............................................................................................... - 6 -

2.1 Installation Notes ........................................................................................................................................... - 7 -

2.2 Installing the Router ...................................................................................................................................... - 8 -

2.3 Connecting the Router ................................................................................................................................... - 9 -

Internet Access Setup ........................................................................................ - 11 -

Step 1: Log in to the router management page ................................................................................................ - 12 -

Step 2: Set Internet access parameters ............................................................................................................. - 13 -

Device Management .......................................................................................... - 17 -

4.1 Overview of Page ......................................................................................................................................... - 19 -

4.2 Network ....................................................................................................................................................... - 20 -

4.3 Filter Management ...................................................................................................................................... - 32 -

4.4 Bandwidth Control ....................................................................................................................................... - 50 -

4.5 VPN .............................................................................................................................................................. - 54 -

4.6 Security ........................................................................................................................................................ - 72 -

4.7 AC Management .......................................................................................................................................... - 78 -

4.8 Captive Portal .............................................................................................................................................. - 83 -

4.9 PPPoE Authentication .................................................................................................................................. - 92 -

Table of Contents

4.10 Virtual Server ........................................................................................................................................... - 104 -

4.11 USB........................................................................................................................................................... - 116 -

4.12 Maintenance ............................................................................................................................................ - 127 -

4.13 System status ........................................................................................................................................... - 140 -

Appendix ......................................................................................................... - 145 -

1 Obtain IP address autimatically .................................................................................................................... - 146 -

2 Product Specification .................................................................................................................................... - 151 -

3 FAQs .............................................................................................................................................................. - 152 -

4 Safety and emission statement .................................................................................................................... - 153 -

1

Product Overview

Overview

Main Features

Appearance

Package Contents

Product Overview

- 2 -

1.1 Overview

G3 are multi-WAN routers specially designed by Tenda for small and medium-sized enterprises and chain hotels.
Use a high performance processor with a dominant frequency up to 800 MHz, support a maximum of 4 WAN
ports, and integrate load balancing, flow control, and user authentication functions. Support IPSec/PPTP/L2TP
VPN, a maximum of 15 concurrent tunnels. In addition, provide the AC management function to manage all
models of APs of Tenda. G3 provides a 200-people standard device quantity and can manage up to 16 APs. Meet
the requirements of enterprises and hotels for establishing an efficient, safe and manageable network.

1.2 Main Features

 Default 2 WAN ports and 3 LAN ports.

 Support multi-WAN policies to effectively prevent network congestion.

 Support intelligent bandwidth management to ensure rational use of network resources.

 Support PPTP/L2TP server and client modes. The server mode is mainly deployed in an enterprise's

headquarters. The client mode is mainly deployed in an enterprise's branch.

 Support IPSec VPN service to ensure data integrity check, anti-data replay, and data encryption.

 Support AC function to manage APs in the network.

 Support the Captive Portal and PPPoE authentication functions that allow only legitimate users to have the

right to Internet access.

 Rich website classification libraries and APP application libraries to effectively control the staff's Internet

access behavior and improve the staff's work efficiency.

 Support USB print and file sharing to simply set the sharing of printers and file servers in an enterprise.

 Support software online upgrade.

Product Overview

- 3 -

1.3 Appearance

1.3.1 Front Panel

After the device is energized, the indicator states are described as follows:

Indicators

Color

Description

PWR

Green

Solid indicates normal power-on.

Off indicates abnormal power-on. Please check whether the power cord is loose.

USB

Green

Solid indicates that a USB device is connected.

Blinking indicates that a USB device and this USB port have data transmission.

Off indicates that no USB device is connected or connection is abnormal.

SYS

Green

Blinking indicates that the system operates normally.

Solid or off indicates that the system fails.

Link

Orange

Solid indicates that a device is connected to the port.

Off indicates that no device is connected to the port or connection is abnormal.

Act

Green

Solid indicates that there is no data transmission on the port.

Blinking indicates that there is data transmission on the port.

Product Overview

- 4 -

Port and Button

Description

RESET

In power-on state, press and hold the button with a spike for 8s and release it, and the
device will be restored to factory state.

USB

USB3.0 Connects USB devices such as USB disks, mobile hard disks, and printers.

LAN0

Intranet port that connects devices such as switches and computers.

WAN3/LAN1,
WAN2/LAN2,
WAN1/LAN3

Multiplexing for Intranet and Extranet ports.

 WAN3/LAN1 and WAN2/LAN are Intranet (LAN) ports by default.
 WAN1/LAN3 is an Extranet (WAN) port by default.

The router enables 2 WAN ports by default. If you need to modify the number of WAN
ports, please go to Network > Internet Setup and select the number of WAN ports.

WAN0

Extranet port that connects Extranet cables. Extranet cables may be network cables
from ADSL, fiber, and cable television cats, or broadband network cables directly
provided by the broadband operator.

1.3.2 Rear Panel

 Power port: Connects the power cord. Please use the supporting power cord in the product packing box for

connection.

 Power switch: After the power cord of the device is connected, press this button for power supply to the

device.

Product Overview

- 5 -

1.3.3 Label at the Bottom

(1): The login IP address for router. This IP address can be used to go to the web login page of this router.

(2): Default login user name and password, it can be used to go to the web login page of this router.

1.4 Package Contents

Unpack the package. Your box should contain the following items:

If any item is incorrect, missing or damaged, please keep the original package and contact the vendor for
replacement immediately.

(1)

(2)

- 6 -

2

Device Installation

Installation Notes

Installing the Router

Connecting the Router

Device Installation

- 7 -

2.1 Installation Notes

Follow the following notes to avoid device damage or personal injury due to improper use.

2.1.1 Safety Measures

 It is necessary to wear antistatic gloves in the installation process and the device must not be powered on.

 Use the power cord in the product packaging box for power supply to the device.

 Ensure that any input voltage range is consistent with the input voltage range indicated on the device.

 Ensure that the installation location of the device is well ventilated.

 Do not open or remove the device shell.

 Do not cut off the power supply when cleaning the device. Do not use any liquid to scrub the device.

 Keep the device away from power lines, electric lamps, power grids or any places where there is a potential

risk of touching a strong-current power grid.

Note

A tamper protection seal is attached to one installation screw on the device shell. When maintaining the device,
an agent must keep its seal intact. If you want to open the device shell, contact your local agent. Otherwise, you
are held liable provided that the device cannot be maintained due to unauthorized action.

2.1.2 Environmental Requirements

 Temperature and humidity requirements

Environment description

Temperature

Humidity

Operating environment

0℃ ~ 40℃

10% - 90% RH (non-condensing)

Storage environment

-40℃ ~ 70℃

5% - 90% RH (non-condensing)

 Cleanliness requirement

To avoid any electrostatic effect on normal action of the device, pay attention to the following: Keep room air
clean and regularly remove dust on the device. Perform correctly grounding of the device to ensure that static
electricity is transferred smoothly.

Device Installation

- 8 -

Anti-lightning requirement

To avoid any damage to the device due to strong transient current generated from thunder and lightning, take
the following lightning protection measures:

 Confirm that the power socket, rack, and worktable contact the ground well.

 The cabling shall be reasonable to avoid inducing lightning internally. When outdoor cabling is required, it is

recommended to use the signal lightning arrester.

 Requirements for the mounting table

Regardless of whether the device is installed in the rack or other work tables, pay attention to the following:

 Confirm that the rack or work table is stable and firm.

 Keep well ventilated. Leave 10 cm heat dissipation space around the device.

 Do not place any weight on the device.

 The vertical distance between devices shall not be smaller than 1.5 cm during rack installation.

2.1.3 Preparing Installation Tools

The following installation tools may be used in the device installation process. Please prepare them.

2.2 Installing the Router

This device supports rack installation and tabletop installation. Please select a suitable installation mode
according to your installation environment.

2.2.1 Rack Installation

The device is provided with L-shaped supports and screws and supports standard 19-inch rack installation.

Step 1: Ensure that the rack is stable and grounded.

Step 2: Fix two L-shaped supports on both sides of the device respectively with screws provided in the packaging

box.

Device Installation

- 9 -

Step 3: Fix the device on the rack with screws (provided by the user).

2.2.2 Tabletop Installation

If the user does not have a 19-inch standard cabinet, the tabletop installation mode can be used.

Step 1: Place the device on the tabletop with the bottom upward and paste 4 foot pads into the round groove at
the bottom of the shell.

Step 2: Turn over the device so that it is placed on the tabletop with its front upward.

2.3 Connecting the Router

Step 1: Connect the Extranet cable to the WAN port of the device.

Device Installation

- 10 -

Step 2: Connect switches and other network devices (such as APs, servers, and computers) with network cables.
After checking that the network topological graph is correct, connect the router to the power socket with the
power cord in the product packaging box and press the power switch to power on the router.

- 11 -

3

Internet Access Setup

Step 1: Log in to the router management page

Step 2: Set Internet access parameters

Internet Access Setup

- 12 -

Step 1: Log in to the router management page

Step 1: Set the local connection of the computer to obtain an IP address automatically and Obtain DNS server

address automatically. For detailed steps, refer to 1 Configure your computer.

Step 2: Open the browser on the computer, enter 192.168.0.252 in the address bar, and press Enter on the
keyboard.

Step 3: Go to the web login page of the device. Enter the user name admin and password admin, and click Login.

Tip

If you cannot log in to the router management page, refer to Question 1 of FAQs.

You will successfully go to the web management page of the device.

Internet Access Setup

- 13 -

Step 2: Set Internet access parameters

Set Internet access information. Select one connection method from Methods 1, 2, and 3 according to actual
situations. Try to surf the Internet after settings are finished.

Click 『Network』 to go to the Internet Setup page.

Tip

 This router provides 2 WAN ports by default. Take WAN0 settings as an example below. WAN1 port settings

are consistent with WAN0 port settings.

 The default connection method of the router WAN0 is ADSL. The default connection method of WAN1 is

Dynamic IP.

 All Internet access setting parameters are provided by the broadband operator. If you have any question,

consult your broadband operator.

 If there is any prompt dialog box appearing in the setting process, take corresponding measures according

to the contents of the prompt dialog box.

Internet Access Setup

- 14 -

Method 1: There is a broadband user name and password provided by operators such as China Telecom and
China Unicom. The connection method is ADSL. Perform settings by referring to the figure below.

Configuration steps:

❶ Connection Type: Click to select ADSL.

❷ PPPoE Username/Password: Enter the broadband user name and password information provided by

operators such as China Telecom and China Unicom.

❸ Operator: Select an operator that handles the broadband.

❹ Line Bandwidth: Enter the size of broadband.

❺ Click OK to finish settings.

Wait a moment. When Connection Status is displayed as Connected, you can try to surf the Internet.

Internet Access Setup

- 15 -

Method 2: For users whose computers need only to be connected with a broadband network cable for Internet
access when the router is not used, the connection method is Dynamic IP. Perform settings by referring to the
figure below.

Configuration steps:

❶ Connection Type: Click to select Dynamic IP.

❷ Operator: Select an operator that handles the broadband.

❸ Line Bandwidth: Enter the size of broadband.

❹ Click OK to finish settings.

Wait a moment. When Connection Status is displayed as Connected, you can try to surf the Internet.

Internet Access Setup

- 16 -

Method 3: For users who have fixed IP addresses provided by operators for Internet access, the connection
method is Static IP. Perform settings by referring to the figure below.

Configuration steps:

❶ Connection Type: Click to select Static IP.

❷ IP Address, Subnet Mask, Default Gateway, and Preferred/Alternate DNS: Enter fixed IP address

information provided by the broadband operator.

❸ Operator: Select an operator that handles the broadband.

❹ Line Bandwidth: Enter the size of broadband.

❺ Click OK to finish settings.

Wait a moment. When Connection Status is displayed as Connected, you can try to surf the Internet.

Device Management

- 17 -

4

Device Management

Overview of Page

Network

Filter Management

Bandwidth Control

VPN

Security

AC Management

Captive Portal

PPPoE Authentication

Virtual Server

USB

Device Management

- 18 -

Maintenance

System

Device Management

- 19 -

4.1 Overview of Page

Go to the management page of the router. The web management page is divided into three parts: primary
navigation bar, secondary navigation bar and configuration area, described as follows.

S/N

Name

Description

❶

Primary
Navigation bar

The navigation bar organizes the router's menu of all functions in the form of a
navigation tree. You can choose the function menu from the navigation bar with
selection result shown in the Secondary area.

❷

Secondary
Navigation bar

The navigation bar organizes the router's menu of all functions in the form of a
navigation tree. You can choose the function menu from the navigation bar with
selection result shown in the configuration area.

❸

Configuration
area

The area for users to configure and view.

Commonly used buttons and links

S/N

Name

Description

Click the button to apply your settings.

Click the button to cancel or clear the settings you are editing.

Click this link to back to the router login page.

1

2

3

Device Management

- 20 -

4.2 Network

Network includes the following contents:

Internet Setup: Set router Internet access information.

WAN Parameters: Modify WAN port parameters including WAN Speed, MTU, and MAC Address.

LAN Setup: Modify relevant parameters of LAN IP and DHCP server.

Port Mirroring: Set the router port mirroring function.

Static Route: View router route forwarding information and configure static routing.

Hotel Mode: Enable/Disable the router hotel mode. It is generally used for hotels. It allows you to set any IP

address for clients in the router to surf the Internet.

4.2.1 Internet Setup

After setting Internet access parameters and logging in to the router web page, you will automatically log in to the
Internet setup page. You can also click 『Network』 to go to the Internet Setup page. For detailed configuration
steps, refer to Step 2: Set Internet access parameters.

Device Management

- 21 -

Parameter description in the page:

Parameter

Description

WAN ports

Set the number of WAN ports and view RJ45 port status (connection status. The role is
WAN or LAN port). The device enables 2 WAN ports by default. After the number of
WAN ports is modified, the RJ45 port status diagram will also be changed as follows:

indicates that the port connection is normal. indicates that no device is

connected to the port or connection is abnormal.

Connection Type

Router connection method. Three connection methods are described as follows:
 ADSL: Broadband operators such as China Telecom and China Unicom provide a

PPPoE username and password. When surfing the Internet without using the
router, you need to perform dial-up access on the computer.

 Dynamic IP: Broadband operators such as China Telecom and China Unicom do

not provide any Internet access information. When surfing the Internet without
using the router, you can surf the Internet by connecting the computer with a
broadband network cable.

 Static IP: Broadband operators such as China Telecom and China Unicom a fixed IP

address. When surfing the Internet without using the router, you need to set a
static IP address on the computer for Internet access.

PPPoE Username and
PPPoE Password

Valid when the connection method is ADSL. Consult your broadband operator.

IP Address, Subnet
Mask, Default
Gateway, and
Preferred/Alternate
DNS

Valid when the connection method is Static IP. Consult your broadband operator.

Device Management

- 22 -

Parameter

Description

Line Bandwidth

Handle the size of bandwidth. Consult a corresponding broadband operator.

Note

If this item is empty, it will affect the "Intelligent Bandwidth Control" and "Smart Load
Balancing" functions. Please fill in it.

Connection Status

Display the connection status of a WAN port. The states mainly include:
 Connected or authenticated: The router has been successfully connected to the

Internet.

 Connecting…: The router is being connected to the Internet.
 Disconnected: Disconnection or connection failure. Please check Internet access

information or consult a corresponding broadband operator.

If other status information is displayed, take corresponding measures according to the
prompt message about connection status.

4.2.2 WAN Parameters

If you cannot access the Internet after performing Internet setup, you can solve this problem by modifying WAN
parameters. Click『Network』>『WAN Parameters』 to go to the configuration page.

Configuration steps for MAC address clone:

❶ MAC Address: Click the dropdown list and select Clone Local MAC or Manual Input. Enter a MAC address to

be cloned in the MAC input box when selecting Manual Input MAC.

❷ Click OK.

Device Management

- 23 -

Tip

Please use a correct MAC address to perform the clone action! A correct MAC address is a MAC address of a
computer on which a technician performs commissioning to surf the Internet during broadband installation.

Parameter description in the page:

Parameter

Description

WAN Speed

Router WAN port speed. The default is Auto. Do not change it unless necessary.

MTU

Maximum transmission unit. It is the maximum packet transmitted in the network device. It
is recommended to maintain the default setting.

Mac Address

MAC address of the WAN port. If the router cannot be connected to the Internet after
perform "Internet Setup", the reason may be that the broadband operator binds Internet
access information to a MAC address. At this point, perform MAC address clone and try to
surf the Internet.

 Current MAC: Current MAC address of the router’s WAN port.
 Default MAC: Set the MAC address of the router WAN port to the factory default.
 Clone Local MAC: Clone the MAC address of the computer that logs in to the router to

the router’s WAN port.

 Manual Input：Manual enter a MAC address to be cloned to the router WAN port.

4.2.3 LAN Setup

This section describes how to set the IP address and DHCP server parameters of the router LAN port. Click
『Network』>『LAN Setup』 to go to the configuration page.

The LAN port IP address is a management IP address of the router.

The DHCP server can automatically assign Internet access information such as IP address, subnet mask, gateway,
and DNS to clients that are successfully connected to the router. If this function is turned off, you can surf the
Internet only by manually configuring IP address information on the client. Keep the DHCP server enabled in the
absence of exceptional circumstances.

Device Management

- 24 -

Configuration steps for modifying a LAN port IP address:

❶ LAN IP: Modify an IP address such as 192.168.10.1.

❷ Click OK.

After clicking OK, wait a moment. After the progress bar is over, if login fails, ensure that the method for
obtaining a computer IP address is Obtain an IP address automatically. Repair a computer IP address. Retry using
a new IP address.

Steps for setting DHCP server parameters:

❶ DHCP Server: Click Enable.

❷ Start /End IP: Set the last bit of start and end IP addresses that are automatically assigned to the client by

the DHCP server.

❸ Click OK.

Tip

1. The router enables the DHCP server function by default. After this function is disabled, you must manually
set IP address information for every client under the router.

2. If there is no professional advice, maintain the default settings of the DHCP server to avoid any effect on
normal Internet access.

4.2.4 Port Mirroring

Overview

Port mirroring is to copy packets of one or more ports to one monitoring port of the device. The network