Tenda AC23 User Manual
I
AC2100 Dual Band Gigabit WiFi Router
User Guide
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Copyright Statement
© 2020 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other
brand and product names mentioned herein are trademarks or registered trademarks of their
respective holders. Copyright of the whole product as integration, including its accessories and
software, belongs to Shenzhen Tenda Technology Co., Ltd. No part of this publication can be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
in any form or by any means without the prior written permission of Shenzhen Tenda Technology
Co., Ltd.
Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal
design, operational function, and/or reliability, Tenda reserves the right to make changes to the
products without obligation to notify any person or organization of such revisions or changes.
Tenda does not assume any liability that may occur due to the use or application of the product
described herein. Every effort has been made in the preparation of this document to ensure
accuracy of the contents, but all statements, information and recommendations in this document
do not constitute the warranty of any kind, express or implied.
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Preface
Thank you for choosing Tenda! Please read this user guide before you start.
Conventions
This user guide is applicable to the following routers. AC23 is used for illustration in this guide
unless it is specified. The contained images and UI screenshots are subject to the actual products.
Product model
Description
AC23
AC2100 Dual Band Gigabit WiFi Router
AC21
AC2100 Dual Band Gigabit WiFi Router
AC19
AC2100 Dual Band Gigabit WiFi Router
Typographical conventions in this User Guide:
Item
Presentation
Example
Cascading Menus
>
Click Status > Device Status
Parameter and value
Bold
Set User Name to Tom.
UI control
Bold
On the Policy page, click the OK button.
Variable
Italic
Format: XX:XX:XX:XX:XX:XX
Message
“ ”
The “Success” message appears.
Symbols in this User Guide:
Item
Meaning
This format is used to highlight information of importance or special interest.
Ignoring this type of note may result in ineffective configurations, loss of data or
damage to device.
This format is used to highlight a procedure that will save time or resources.
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Technical Support
If you need more help, contact us by any of the following means. We will be glad to assist you as
soon as possible.
Hotline
Global: (86) 755-27657180
(China Time Zone)
Email
support@tenda.cn
United States: 1-800-570-5892
(Toll Free: 7 x 24 hours)
Canada: 1-888-998-8966
(Toll Free: Mon - Fri 9 am - 6 pm PST)
Hong Kong: 00852-81931998
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Content
1 Get to know your device........................................................................................................... 1
1.1 Introduction....................................................................................................................... 1
1.2 LED indicator ..................................................................................................................... 1
1.3 Ports and buttons .............................................................................................................. 3
1.4 Label .................................................................................................................................. 5
2 Web UI ..................................................................................................................................... 6
2.1 Log in to the web UI ........................................................................................................... 6
2.2 Log out of the web UI ........................................................................................................ 7
2.3 Web UI layout .................................................................................................................... 8
3 Internet status .......................................................................................................................... 9
3.1 Internet status ................................................................................................................... 9
3.2 Wireless information ....................................................................................................... 13
3.3 System information.......................................................................................................... 14
3.3.1 Basic information .................................................................................................. 14
3.3.2 WAN status ........................................................................................................... 15
3.3.3 LAN status ............................................................................................................. 15
3.3.4 WiFi status ............................................................................................................ 16
3.3.5 IPv6 status............................................................................................................. 17
3.4 Online device information ............................................................................................... 18
3.4.1 Add devices to the blacklist ................................................................................... 18
3.4.2 Remove devices from the blacklist ........................................................................ 19
3.5 USB information .............................................................................................................. 20
4 Internet settings ..................................................................................................................... 22
4.1 Access the internet with a PPPoE account ........................................................................ 22
4.2 Access the internet through dynamic IP address .............................................................. 25
4.3 Access the internet with a set of static IP address information ......................................... 27
5 WiFi settings ........................................................................................................................... 29
5.1 WiFi name & password .................................................................................................... 29
5.1.1 Overview............................................................................................................... 29
5.1.2 Separate the 2.4 GHz Wi-Fi name from 5 GHz Wi-Fi name ..................................... 30
5.1.3 Change the WiFi name and WiFi password ............................................................ 31
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5.1.4 Hide the WiFi network .......................................................................................... 32
5.1.5 Connect to a hidden WiFi network ........................................................................ 33
5.2 WiFi schedule .................................................................................................................. 35
5.2.1 Overview............................................................................................................... 35
5.2.2 An example of configuring WiFi schedule .............................................................. 35
5.3 Wireless repeating ........................................................................................................... 37
5.3.1 Overview............................................................................................................... 37
5.3.2 Extend the existing WiFi network .......................................................................... 38
5.4 Channel & bandwidth ...................................................................................................... 49
5.5 Transmit power................................................................................................................ 51
5.6 WPS ................................................................................................................................. 52
5.6.1 Overview............................................................................................................... 52
5.6.2 Connect devices to the WiFi network using the WPS button ................................. 52
5.6.3 Connect devices to the WiFi network through the web UI of the router ................ 54
5.6.4 Connect devices to the WiFi network using the PIN code of the router ................. 56
5.7 Beamforming+ ................................................................................................................. 57
5.8 AP mode .......................................................................................................................... 59
5.9 Anti-interference ............................................................................................................. 65
6 Guest network ........................................................................................................................ 66
6.1 Overview ......................................................................................................................... 66
6.2 An example of configuring the guest network .................................................................. 68
7 Parental control ...................................................................................................................... 70
7.1 Overview ......................................................................................................................... 70
7.2 Configure the parental control rule .................................................................................. 71
7.3 An example of adding parental control rules .................................................................... 72
8 VPN ........................................................................................................................................ 74
8.1 PPTP server...................................................................................................................... 74
8.1.1 Overview............................................................................................................... 74
8.1.2 Enable internet users to access resources of the LAN ............................................ 75
8.2 Online PPTP users ............................................................................................................ 80
8.3 PPTP/L2TP client .............................................................................................................. 81
8.3.1 Overview............................................................................................................... 81
8.3.2 Access VPN resources with the router ................................................................... 82
9 USB app.................................................................................................................................. 83
9.1 Overview ......................................................................................................................... 83
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9.2 Access USB resources on a computer within the LAN ....................................................... 85
9.3 Access USB resources on a computer from the internet ................................................... 87
9.4 Access USB resources with the Tenda WiFi App ............................................................... 90
10 IPv6 ........................................................................................................................................ 92
10.1 IPv6 WAN settings.......................................................................................................... 92
10.1.1 Connect to the IPv6 network of ISPs .................................................................... 92
10.1.2 IPv6 tunnel ........................................................................................................ 101
10.2 IPv6 LAN settings ......................................................................................................... 116
11 Advanced settings ................................................................................................................ 118
11.1 Bandwidth control ....................................................................................................... 118
11.1.1 Overview ........................................................................................................... 118
11.1.2 Set the upload and download speed limit for users ........................................... 118
11.2 IPTV ............................................................................................................................. 120
11.2.1 Overview ........................................................................................................... 120
11.2.2 Watch IPTV programs through the router .......................................................... 121
11.2.3 Watch multicast videos through the router ....................................................... 122
11.3 Tenda WiFi App ............................................................................................................ 124
11.4 Sleeping mode ............................................................................................................. 128
11.5 LED control .................................................................................................................. 129
11.6 Filter MAC address ....................................................................................................... 130
11.6.1 Overview ........................................................................................................... 130
11.6.2 Only allow specified device to access the internet ............................................. 130
11.7 Firewall ........................................................................................................................ 133
11.8 Static route .................................................................................................................. 134
11.8.1 Overview ........................................................................................................... 134
11.8.2 Add a static route rule ....................................................................................... 135
11.9 DDNS ........................................................................................................................... 137
11.9.1 Overview ........................................................................................................... 137
11.9.2 Enable internet users to access LAN resources using a domain name ................ 138
11.10 Virtual server ............................................................................................................. 141
11.10.1 Overview ......................................................................................................... 141
11.10.2 Enable internet users to access LAN resources ................................................ 141
11.11 DMZ host ................................................................................................................... 145
11.11.1 Overview ......................................................................................................... 145
11.11.2 Enable internet users to access LAN resources ................................................ 145
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11.12 UPnP .......................................................................................................................... 149
12 System settings .................................................................................................................... 150
12.1 LAN settings ................................................................................................................. 150
12.2 DHCP reservation ......................................................................................................... 152
12.2.1 Overview ........................................................................................................... 152
12.2.2 Assign static IP addresses to LAN clients ............................................................ 152
12.3 WAN settings ............................................................................................................... 154
12.3.1 Change MTU value ............................................................................................ 154
12.3.2 Change the WAN speed and duplex mode ......................................................... 155
12.3.3 Change the MAC address of the WAN port ........................................................ 156
12.3.4 Change the service name and server name ....................................................... 157
12.4 Time settings ............................................................................................................... 158
12.4.1 Sync system time with the internet time ........................................................... 158
12.4.2 Set the time manually ....................................................................................... 158
12.5 Login password ............................................................................................................ 159
12.6 Reboot and reset ......................................................................................................... 160
12.6.1 Reboot the router ............................................................................................. 160
12.6.2 Reset the router ................................................................................................ 160
12.7 Upgrade firmware ........................................................................................................ 162
12.7.1 Online upgrade ................................................................................................. 162
12.7.2 Local upgrade .................................................................................................... 163
12.8 Backup/Restore ........................................................................................................... 165
12.8.1 Backup the configurations of the router ............................................................ 165
12.8.2 Restore previous configurations of the router ................................................... 166
12.9 Remote management .................................................................................................. 168
12.9.1 Overview ........................................................................................................... 168
12.9.2 Enable Tenda techical support to acces and manage the web UI ....................... 169
12.10 System status ............................................................................................................. 171
12.10.1 Basic information ............................................................................................ 171
12.10.2 WAN status ..................................................................................................... 172
12.10.3 LAN status ....................................................................................................... 172
12.10.4 WiFi status ...................................................................................................... 173
12.10.5 IPv6 status ....................................................................................................... 174
12.11 System log ................................................................................................................. 176
12.12 Automatic Maintenance ............................................................................................ 177
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Appendix ..................................................................................................................................... 178
A.1 Configuring the computer to obtain an IPv4 address automatically ............................... 178
A.1.1 Windows 10 ........................................................................................................ 178
A.1.2 Windows 8 .......................................................................................................... 181
A.1.3 Windows 7 .......................................................................................................... 183
A.2 Default parameters........................................................................................................ 185
A.3 Acronyms and Abbreviations ......................................................................................... 186
1
1 Get to know your device
1.1 Introduction
The AC2100 dual band gigabit WiFi router works at both 2.4 GHz and 5 GHz and supports the
802.11ac wave2 technology, realizing the dual-band concurrent wireless rate of 2033 Mbps. It
supports PPPoE user name and password migration for instance internet access, and IPv6 for
smoother internet experience without network address translation (NAT).
The wireless rate is illustrated with AC23 as the example. Please refer to package for the actual wireless
rate for each model.
1.2 LED indicator
2
LED indicator
Status
Description
SYS
Solid on
⚫
The router is starting.
⚫
If the indicator still lights solid on after the router completes
startup, it indicates that the router is connected to the internet
successfully.
Blinking
The router works properly.
Off
The system is faulty.
WAN
Solid on
The WAN port is connected properly, but no data is being transmitted.
Blinking
Data is being transmitted over the WAN port.
Off
The WAN port is disconnected or improperly connected.
LAN
Solid on
At least one LAN port is connected properly.
Blinking
A new wired device is connected to the router.
Off
No device is connected to any LAN port of the router properly.
WiFi
Solid on
At least the 2.4 GHz or 5 GHz WiFi network is enabled.
Fast blinking
Data is being transmitted wirelessly.
Slow blinking
The router is performing WPS negotiation.
Off
Both 2.4 GHz and 5 GHz WiFi networks are disabled.
T
This LED is reserved.
3
1.3 Ports and buttons
Port/Button
Description
POWER
Power jack.
It is used to connect to the included power adapter.
WPS/RST
It is used to start the WPS negotiation process, or to reset the router.
⚫
WPS: Press the button of the router for 1 to 3 seconds. Within 2 minutes, enable
the WPS function of the other WPS-supported device to establish a WPS
connection.
⚫
Reset: Hold down the button for about 8 seconds. Release it when all the LED
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Port/Button
Description
indicators blink once. The router is reset successfully.
WAN
It is gigabit auto-negotiation Ethernet port, used to connect this router to the
internet, such as a LAN port from the modem or the Ethernet jack provided by your
ISP.
1/2 (AC21 & AC23)
1/2/3 (AC19)
They are gigabit auto-negotiation LAN ports, used to connect to the wired devices
such as computers or switches.
IPTV/3 (AC21 & AC23)
IPTV/4 (AC19)
It is a gigabit auto-negotiation Ethernet port. By default, it is a LAN port.
If the IPTV function of the router is enabled, it serves only as an IPTV port used to
connect to a set-top box.
USB (AC19)
It is USB 2.0 port, used to connect to USB device.
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1.4 Label
The bottom label shows the login IP address, MAC address of the router, serial number, SSID and
Pin No. See the following figure. Here AC23 is used for illustration.
IP Address: It specifies the default address used to log in to the web UI of the router.
MAC: It specifies the MAC address of the router.
Serial No.: It is required if you need technical assistance to repair your device.
SSID: It specifies the default WiFi name of the router.
Pin No.: It specifies the PIN code of the router.
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2 Web UI
2.1 Log in to the web UI
Step 1 Connect your smartphone to the WiFi network, or connect your computer to a LAN port
(1, 2 and IPTV/3 for AC23 and AC21, and 1, 2, 3 and IPTV/4 for AC19) of the router (AC23 is
used for illustration here).
Step 2 Start a web browser on the device connected to the router and visit tendawifi.com.
Step 3 Enter the login password, and click Login.
---End
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If the above page does not appear, try the following solutions:
⚫
Ensure that the router is powered on properly.
⚫
Ensure that the computer is connected to a LAN port (1, 2 and IPTV/3 for AC23 and AC21, and 1, 2,
3 and IPTV/4 for AC19) of the router, and Configuring the computer to obtain an IP address
automatically.
⚫
Restore the router to factory settings and try again.
The following page appears.
2.2 Log out of the web UI
If you log in to the web UI of the router and perform no operation within 5 minutes, the router logs
you out automatically. You can also log out by clicking Logout at the top right corner of the web UI.
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2.3 Web UI layout
The web UI of the router consists of two sections, including the navigation bar and the
configuration area. See the following figure.
SN
Name
Description
❶
Navigation
bar
It is used to display the function menu of the router. Users can select
functions in the navigation bar and the configuration page appears in the
configuration area.
❷
Configuration
area
It is used to modify or view your configurations.
1
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3 Internet status
Log in to the web UI of the router and choose Internet Status to enter the page. On this page, you
can find the following information.
− Internet status
− Wireless information
− System information
− Online devices information
− USB information
3.1 Internet status
To view internet status:
Step 1 Start a web browser on a device connected to the router and visit tendawifi.com to log in
to the web UI of the router.
Step 2 Choose Internet Status.
---End
When the link between the Internet and the Router is clear as shown below, the router is
connected to the internet successfully and you can access the internet via the router.
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When a red cross and “Connection failed.” are shown between the Internet and the Router, it
indicates that the internet connection is abnormal. Please click Connection failed. to navigate to
the Internet Settings page and follow the instructions to solve the problem.
When “Please ensure that the cable between the Internet port of the router and the modem is
properly connected” is shown on the page, ensure that the WAN port of the router and the LAN
port of the modem or the Ethernet jack are connected properly. If the problem persists, contact
the technical support for help.
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When “The user name and password are incorrect.” is shown on the page, it indicates that the user
name and password you entered are incorrect. Please re-enter the user name and password.
Please consider the following tips when entering the user name and password:
⚫
Pay attention to case sensitivity, such as “Z” and “z”.
⚫
Pay attention to similar letters and numbers, such as “I” and “1”.
⚫
Ensure the completeness of account parameters, such as “0755000513@163.gd”, rather than
“0755000513”
If the problem persists, contact your ISP for help.
When “No response from the remote server. Please check whether your computer can access the
internet directly using your Modem. If no, contact your ISP for help.” is shown on the page as
below, try the following methods:
− Ensure that the Ethernet cable in connected properly.
− Ensure that you choose the proper connection type. Contact your ISP for any doubt
about the connection type.
− Power off the router for several minutes, then power it on and try again.
If the problem persists, contact your ISP for help.
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When “Disconnected. Please contact your ISP for help.” is shown on the page as below, try the
following methods:
− Modify the MAC address of WAN port by referring to Change the MAC address of the
WAN port.
− Use another device to configure the router again.
− Ensure that your internet service does not expire.
If the problem persists, contact Tenda technical support.
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3.2 Wireless information
To view or configure the wireless information:
Step 1 Start a web browser on a device connected to the router and visit tendawifi.com to log in
to the web UI of the router.
Step 2 Choose Internet Status.
Step 3 Click .
---End
You can change wireless parameters as required.
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3.3 System information
To view the wireless information:
Step 1 Start a web browser on a device connected to the router and visit tendawifi.com to log in
to the web UI of the router.
Step 2 Choose Internet Status.
Step 3 Click .
---End
For detailed description of parameters on this page, refer to System status.
3.3.1 Basic information
In this part, you can view the basic information of the router, such as system time, uptime and
firmware version, etc.
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3.3.2 WAN status
In this part, you can view the information of the WAN port, including connection type, connection
status and connection duration, etc.
3.3.3 LAN status
In this part, you can view the LAN information such as LAN IPv4 address, subnet mask and MAC
address.
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3.3.4 WiFi status
In this part, you can view the information of 2.4 GHz and 5 GHz WiFi network, including the status,
visibility, hotspot name and encryption mode, etc.
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3.3.5 IPv6 status
This part is only displayed when the IPv6 function is enabled. You can view the information of IPv6
connection, including connection type, IPv6 WAN address and IPv6 LAN address.
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3.4 Online device information
On this page, you can view the information of devices connected to the router, including the
upload speed, download speed and access type, etc. You can also add devices to the blacklist.
To access the page:
Step 1 Start a web browser on a device connected to the router and visit tendawifi.com to log in
to the web UI of the router.
Step 2 Choose Internet Status.
Step 3 Click .
---End
3.4.1 Add devices to the blacklist
Add devices to the blacklist to block the internet access:
Step 1 Choose Attached Devices, and target the device to be added.
Step 2 Click Add.
---End
On the Internet Status page, click , and then click Blacklist, you can view devices that are
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added to the blacklist.
3.4.2 Remove devices from the blacklist
To remove devices from the blacklist as required:
Step 1 Choose Blacklist, and target the device to be removed from the blacklist.
Step 2 Click Remove.
---End
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3.5 USB information
This page and function are only available in AC19, which has a USB port.
On this page, you can view the information of the USB storage device connected to the router.
When you connect a USB storage device to the USB port, the Internet Status page is shown as
below.
Click USB, and you can view the storage information of the USB storage device and perform the
following operations:
− Unmount the USB storage device from the router.
− Redirect to the USB App page.
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