Tenda AC10, AC10U User Manual

Quick Installation Guide

For product or function details, please go to www.tendacn.com

For product or function details, please go to www.tendacn.com to download user guide.

to download user guide.

AC1200 MU-MIMO Dual Band Gigabit WiFi Router

AC1200 MU-MIMO Dual Band Gigabit WiFi Router Model: AC10/AC10U

Model: AC10/AC10U

Packing List

WiFi Router * 1

WiFi Router * 1 Power Adapter * 1

Power Adapter * 1 Ethernet Cable * 1

Ethernet Cable * 1 Quick Installation Guide * 1

Quick Installation Guide * 1

If any item is missing, or damaged, please keep the original package and contact the

If any item is missing, or damaged, please keep the original package and contact the local reseller or distributor immediately.

local reseller or distributor immediately.

Scan to download the

Tenda WiFi App or get

it on Google Play or

App Store.

If you want to replace your original router connected to the internet with a PPPoE user name and

If you want to replace your original router connected to the internet with a PPPoE user name and password, start from Step 1. Otherwise, start from Step 2.

password, start from Step 1. Otherwise, start from Step 2.

Step 1: Migrate your PPPoE user name and

Step 1: Migrate your PPPoE user name and password from your original router

password from your original router

Power on your original and new routers.

1

Connect the WAN port of the original router to port 1, 2 or 3 of the new router using an

2

Ethernet cable.

When the LAN and WAN indicators of the new router get solid on for 3 seconds after fast

3

blinking, your PPPoE user name and password are migrated successfully.

4

Remove the original router.

Power

USB

New router

Ethernet cable

Power

Original router

Step 2: Connect the new router

Wireless connection

Or

Wired connection

Connect your wired devices to port 1, 2

Connect your wired devices to port 1, 2 or 3 of the router using Ethernet cables.

or 3 of the router using Ethernet cables.

1Connect to the internet2Connect devices

Use either of the following methods to

Use either of the following methods to connect your router to the internet based

connect your router to the internet based on your connection type

on your connection type

With a modem

Modem

Power

Ethernet cable

Or

USB

Without a modem

Ethernet cableEthernet cable

Ethernet cable

Step 3: Set up the router

1

Start a web browser on the device connected to the router.

Start a web browser on the device connected to the router. Enter tendawifi.com or 192.168.0.1 in the address bar,

Enter tendawifi.com or 192.168.0.1 in the address bar, and press Enter.

and press Enter.

tendawifi.com

2

Click Start.

TendaRouter

Quick Setup Wizard

Tip: If the page above doesnot

appear, refer to Q1 in FAQ.

Start

3

If you imported ISP user name and password, click Next. If you

If you imported ISP user name and password, click Next. If you did not, set the related parameters, and click Next.

did not, set the related parameters, and click Next.

Pleaseselectyourconnectiontype.

As detected, your connection type may be: PPPoE

Connection Type:

ISP User Name:

ISP Password:

PPPoE

Enter the user name from your ISP.

Enter the password from your ISP.

Import PPPoE user name and password from

Import PPPoE user name and password from the original router.

the original router.

Skip

4

Set your WiFi name (SSID), WiFi password, and login password.

Set your WiFi name (SSID), WiFi password, and login password. Then click Next.

Then click Next.

WiFi Settings

WiFi Name

Not Required

WiFi password of 8-32 characters

Set the WiFi password as the login password of the admin

Set the WiFi password as the login password of the admin account.

account.

Login password of 5-32 characters

Note: The WiFi password is used to connect to the WiFi

network, and the login password is used to log in to the web

network, and the login password is used to log in to the web UI of the router.

UI of the router.

Not Required

Connected. Use the WiFi name and the WiFi password you set

Connected. Use the WiFi name and the WiFi password you set to connect your wireless devices to the router. Now, you can

to connect your wireless devices to the router. Now, you can access the internet through your wireless and wired devices.

access the internet through your wireless and wired devices.

Tenda_xxxxxx

or Tenda_xxxxxx_5G

Tochangesettingsofotherfeatures,clickthe“More”buttonbelow

More

Tip: If the internet is inaccessible after your configuration,

please refer to Q2 in FAQ.

LED indicators Ports and buttons

LE D Indicator Status Des cript ion

The router is starting.

The router is starting. The system is faulty after start up.

The system is faulty after start up.

A portable U SB device is connected to the

A portable U SB device is connected to the US B port.

US B port.

Dat a is t ransmitting ove r th e USB port.

Dat a is t ransmitting ove r th e WAN por t.

The WA N port is or disco nnec ted

The WA N port is or disco nnec ted con ne cted i mproperly.

con ne cted i mproperly.

A new dev ice is connected to port 1, 2 or 3.

None of p or ts 1, 2 and 3 is connected or

None of p or ts 1, 2 and 3 is connected or con ne cted p roperly.

con ne cted p roperly.

At least the 2.4 GHz or 5 GHz WiFi network

At least the 2.4 GHz or 5 GHz WiFi network is enab le d.

is enab le d.

Dat a is t ransmitting wireles sl y.

The router is per forming WPS ne go tiation.

SYS

WAN

LAN

WiFi

Solid on

Slow blinking The s ystem is working properly.

Fast b li nk ing twice

(AC10U only)

Fast b li nk ing

(AC10U only)

Solid on The WA N port is connected prop er ly.

Fast b li nk ing

Off

Solid on Por t 1, 2 o r 3 is connected properly.

Blink ing twice

Off

Solid on

Fast b li nk ing

Slow Blinking

Off The w ireless f unction i s d isabled.

Por t / Button Des cript ion

WI FI Use d to enable/disable the WiFi of the rou ter.

Use d to start the WPS negotiation process of the route r, or to reset

Use d to start the WPS negotiation process of the route r, or to reset the router.

the router. WPS: Pres s the button of the route r, and enable the WPS

WPS: Pres s the button of the route r, and enable the WPS function of anoth er d ev ice within 2 minutes to e st ablish a WPS

RS T/WPS

3

1/2

WAN Used t o c onnect t his r outer t o t he i nternet.

POWER Used t o c onnect w ith t he p ower a dapter i ncluded i n t h e p ackage.

US B

(AC10U only)

function of anoth er d ev ice within 2 minutes to e st ablish a WPS con ne ctio n.

con ne ctio n. Reset: Ho ld t he b utton down fo r ab ou t 8 seconds. Reset

Reset: Ho ld t he b utton down fo r ab ou t 8 seconds. Reset

succeeds when all L ED ind icators blink once.

By d ef au lt, it is a LA N p or t the same a s por t 1/2. But after the IPTV

By d ef au lt, it is a LA N p or t the same a s por t 1/2. But after the IPTV function o f the router i s enabled, it func ti on s only as an IPTV por t

function o f the router i s enabled, it func ti on s only as an IPTV por t used to connect with a set-top box .

used to connect with a set-top box .

The y are LAN p or ts used to co nn ec t to devi ces such as computers

The y are LAN p or ts used to co nn ec t to devi ces such as computers or swit ches

or swit ches

Use d to connect with a port ab le US B device.

FAQ

Q1: If I cannot log in to the web UI of the router, what should I do?

A1: Try the following solutions and log in again:

A1: Try the following solutions and log in again: If entering the IP address 192.168.0.1 does not work, you can try tendawifi.com.

If entering the IP address 192.168.0.1 does not work, you can try tendawifi.com. Ensure that your device is connected to the router's WiFi network or port 1, 2 or 3 properly.

Ensure that your device is connected to the router's WiFi network or port 1, 2 or 3 properly. For detailed connection instructions, refer to Step 2.

For detailed connection instructions, refer to Step 2. Clear the cache of your web browser or replace the web browser. You are recommended to

Clear the cache of your web browser or replace the web browser. You are recommended to use a Google Chrome, Firefox, or Internet Explorer 8 (or later) browser.

use a Google Chrome, Firefox, or Internet Explorer 8 (or later) browser. Replace your computer or wireless device.

Replace your computer or wireless device. Hold down the RST/WPS button for about 8 seconds. Reset succeeds when all LED indicators

Hold down the RST/WPS button for about 8 seconds. Reset succeeds when all LED indicators

blink once. Then you can try logging again.

Q2: If I cannot access the internet after the configuration, what should I do?

A2: Try the following solutions:

A2: Try the following solutions: Ensure that the Ethernet cable connected to the WAN port of the router has connected to the

Ensure that the Ethernet cable connected to the WAN port of the router has connected to the internet.

internet. Refer to the following table to check whether your connection type and login parameters are

Refer to the following table to check whether your connection type and login parameters are correct.

correct.

Informatio n provided by your I SP Connec tion type

IS P user name an d ISP password PP PoE

None Dynamic IP address

IP Address, subnet mask, gateway, DN S

IP Address, subnet mask, gateway, DN S server and other para meters

server and other para meters

If your wireless devices cannot access the internet, ensure that you connect to the proper SSID.

If your wireless devices cannot access the internet, ensure that you connect to the proper SSID. If WiFi name or password is changed in setup, you should connect to the WiFi network using

If WiFi name or password is changed in setup, you should connect to the WiFi network using the new name or password.

the new name or password. If your wired device cannot access the internet, ensure that the wired device is connected to

If your wired device cannot access the internet, ensure that the wired device is connected to port 1, 2 or 3 properly.

port 1, 2 or 3 properly. If the problem still persists, consult your ISP.

If the problem still persists, consult your ISP.

Q3: Why cannot my phone find the 5 GHz signal?

A3: Only devices supporting 5 GHz signal can find and connect to the 5 GHz network.

Stati c IP address

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

which case the user may be required to take adequate measures. Operations in the 5.15-5.25 GHz band are restricted to indoor use only.

Operations in the 5.15-5.25 GHz band are restricted to indoor use only. This equipment should be installed and operated with minimum distance 20 cm between the

This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.

radiator & your body. The mains plug is used as disconnect device, the disconnect device shall remain readily operable.

The mains plug is used as disconnect device, the disconnect device shall remain readily operable.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it

unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

is recommended to use a shielded RJ45 cable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type AC10

Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type AC10 is in compliance with Directive 2014/53/EU.

is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:

The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/download-cata-101.html

http://www.tendacn.com/en/service/download-cata-101.html Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type

Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type AC10U is in compliance with Directive 2014/53/EU.

AC10U is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:

The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/download-cata-101.html

http://www.tendacn.com/en/service/download-cata-101.html Operate Frequency:

Operate Frequency:

2.4 GHz: EU/2412-2483.5 MHz (CH1-CH13)

2.4 GHz: EU/2412-2483.5 MHz (CH1-CH13) 5 GHz: EU/5150-5250 MHz (CH36-CH48)

5 GHz: EU/5150-5250 MHz (CH36-CH48) EIRP Power (Max.):

EIRP Power (Max.):

2.4 GHz: 19.8 dBm

2.4 GHz: 19.8 dBm 5 GHz: 22.8 dBm

5 GHz: 22.8 dBm Software Version: V15.03.06

Software Version: V15.03.06

Caution：(For AC10)

Adapter Model: BN036-A12012E

Adapter Model: BN036-A12012E Manufacture: SHENZHEN HEWEISHUN NET WORK TECHNOLOGY Co., LTD

Manufacture: SHENZHEN HEWEISHUN NET WORK TECHNOLOGY Co., LTD Input: 100 - 240 V AC 50/60 Hz 0.4 A

Input: 100 - 240 V AC 50/60 Hz 0.4 A Output: 12 V 1 A

Output: 12 V 1 A : DC Voltage

: DC Voltage

Caution：(For AC10U)

Adapter Model: BN037-A18012E

Adapter Model: BN037-A18012E Manufacture: SHENZHEN HEWEISHUN NET WORK TECHNOLOGY Co., LTD

Manufacture: SHENZHEN HEWEISHUN NET WORK TECHNOLOGY Co., LTD Input: 100 - 240 V AC 50/60 Hz 0.6 A

Input: 100 - 240 V AC 50/60 Hz 0.6 A Output: 12 V 1.5 A

Output: 12 V 1.5 A : DC Voltage

: DC Voltage

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can

against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,

radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that

may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment

interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the

off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

following measures: — Reorient or relocate the receiving antenna.

— Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver.

— Increase the separation between the equipment and receiver. — Connect the equipment into an outlet on a circuit different from that to which the receiver is

— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

connected. — Consult the dealer or an experienced radio/TV technician for help.

— Consult the dealer or an experienced radio/TV technician for help. This device is restricted to be used in the indoor.

This device is restricted to be used in the indoor. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any

conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

interference received, including interference that may cause undesired operation.

Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.

and it also complies with Part 15 of the FCC RF Rules.

This equipment should be installed and operated with minimum distance 20cm between the

This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

radiator & your body.

Caution:

Any changes or modifications not expressly approved by the party responsible for compliance

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

transmitter.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it

unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

is recommended to use a shielded RJ45 cable.

Operating Temperature: 0 °C - 40 °C

Operating Temperature: 0 °C - 40 °C Operating Humidity: (10 – 90)% RH, non-condensing

Operating Humidity: (10 – 90)% RH, non-condensing

RECYCLING

RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive

(WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.

2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer

User has the choice to give his product to a competent recycling organization or to the retailer when he buys new electrical or electronic equipment.

when he buys new electrical or electronic equipment.

trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names

trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders.

mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.

Specifications are subject to change without notice.

Technical Support

Shenzhen Tenda Technology Co., Ltd.

Shenzhen Tenda Technology Co., Ltd. 6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052

6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052 United States Hotline: 1-800-570-5892

United States Hotline: 1-800-570-5892 Canada Hotline: 1-888-998-8966

Canada Hotline: 1-888-998-8966 Hong Kong Hotline: 00852-81931998

Hong Kong Hotline: 00852-81931998 Skype: Tendasz

Skype: Tendasz Website: http://www.tendacn.com

Website: http://www.tendacn.com E-mail: support@tenda.com.cn

E-mail: support@tenda.com.cn