Tempur-Pedic TEMPUR-Up Foundation Complete Reference Manual

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TEMPUR‑Up™ Foundation

Complete Reference Guide

Patents pending

TUF-100-04 2014/02/01

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TEMPUR‑Up™ Foundation

Table of Contents

SAFETY PRECAUTIONS .................................................................................................... 3

COMMONLY ASKED QUESTIONS AND ANSWERS ............................................................. 7

SPECIFICATIONS .............................................................................................................. 8

INSTALLATION

Installation Instructions ........................................................................................... 9

Pre-Delivery Procedure .......................................................................................... 10

Delivery Procedure ................................................................................................. 11

Joining Two Foundations ........................................................................................ 13

OPERATION

Wired Remote Control Features ............................................................................. 14

Operating Instructions ............................................................................................ 15

SPECIAL FUNCTIONS

Emergency Power-Down ........................................................................................ 16

Change from Tandem System to Single System ...................................................... 16

TROUBLESHOOTING ...................................................................................................... 17

Operating electronics and

motors are UL-approved

CUSTOMER SERVICE: 1–800–887–4321CUSTOMER SERVICE: 1–800–887–4321

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Safety Precautions

WARNING! IMPORTANT SAFETY

INSTRUCTIONS. PLEASE

READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

SAVE THESE INSTRUCTIONS!

The TEMPUR-Up™ Foundation has been designed to

provide you with the reliable operation and durability

you expect. This product has been inspected and

tested prior to shipment.

When using an electrical furnishing, basic precautions

should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING YOUR

TEMPUR‑UP FOUNDATION.

DANGER

To reduce the risk of electric shock:

• Always unplug this furnishing from the electrical

outlet before cleaning.

WARNING!

To reduce the risk of burns, re, electric shock, or injury

to persons:

• Unplug from outlet before putting on or taking off parts.

• Close supervision is necessary when this furnishing is

used by, or near children, invalids, or disabled persons.

• Use this furnishing only for its intended use

as described in these instructions. Do not use

attachments not recommended by the manufacturer.

• Never operate this furnishing if it has a damaged cord

or plug, is not working properly, has been dropped or

damaged, or dropped in water. Return the furnishing to a

service center for examination and repair.

• Keep the cord away from heated surfaces.

• Never operate the furnishing with the air openings blocked.

Keep the air openings free of lint, hair and the like.

• Never drop or insert any object into any opening.

• Do not use outdoors.

• Do not operate where aerosol (spray) products are

being used or where oxygen is being administered.

• To disconnect, turn all controls to the off position,

then remove plug from outlet.

WARNING!

Risk of Injury — keep children away from extended

head support (or other similar parts).

CUSTOMER SERVICE: 1–800–887–4321

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SAVE THESE INSTRUCTIONS!

GROUNDING SAFETY SERVICING OF DOUBLE-INSULATED PRODUCTS

In a double-insulated product, two systems of insulation

are provided instead of grounding. No grounding

means is provided on a double-insulated product, nor

is a means for grounding to be added to the product.

Servicing a double-insulated product requires extreme

care and knowledge of the system, and is to be done

only by qualied service personnel. Replacement parts

for a double-insulated product must be identical to

the parts they replace. A double-insulated product is

marked with the words “DOUBLE INSULATION” or

“DOUBLE INSULATED”. The symbol (square within a

square) is also to be marked on the product.

Unauthorized modiﬁcations could void the electrical

portion of your warranty.

TEMPUR‑Up™ Foundation

FOR BEST RESULTS, THE TEMPUR‑UP™

FOUNDATION SHOULD BE PLUGGED INTO A

SURGE PROTECTOR (not included).

WARRANTY PRECAUTION!

Do not open control box, motors or remote control

(with the exception of the battery compartments). The

warranty is void if these units are tampered with. Any

repair or replacement of TEMPUR-Up Foundation parts

must be performed by an authorized service person.

IN-HOME USE AND HOSPITAL DISCLAIMER

Your TEMPUR-Up Foundation is strictly designed for

in‑home use only. It is NOT designed for hospital

use and is NOT designed to meet hospital standards.

DO NOT USE this bed with TENT TYPE oxygen

therapy equipment or near explosive gases.

WARNING!

FOR HOUSEHOLD / RESIDENTIAL USE ONLY. DO NOT

USE OUTDOORS.

CAUTION!

Risk of electric shock. Dry location use only.

CUSTOMER SERVICE: 1–800–887–4321

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IMPORTANT SAFETY FEATURES

Use this furnishing only for its intended use as

described in these instructions. Do not use attachments

not recommended by the manufacturer.

If there is an overload weight condition on the head

mechanism, the control unit will automatically stop the

corresponding functions. Once the excess weight is

removed, the control unit will automatically allow all

functions to resume.

Legs and locking casters are available for aftermarket

purchase. In order to prevent the movement of this

product with casters, all four casters should be in the

locked position. This can be accomplished by pushing

down the locking latch on the caster. To resume mobility

of the product, lift the locking latch up. You are strongly

encouraged to place rubber caster cups or carpet

squares under the casters in addition to locking them in

place if the product is positioned on a hard surface oor

such as hardwood, tile or linoleum. Although the casters

are locked and will not roll, they may slide.

USER-SERVICEABLE PARTS

This product is specically designed to be

maintenance-free for the user. Therefore, you are

encouraged not to open any motors, alter the wiring,

or adjust, modify or change the structure of the

product, as it will void the warranty.

Safety Precautions

SMALL CHILDREN AND PETS WARNING

After the TEMPUR-Up™ Foundation has been unboxed,

immediately dispose of packaging as it can smother

small children and pets. To avoid injury, children and

pets should not be allowed to play on or under the

bed. Children should not operate this product without

adult supervision. Close supervision is necessary when

this furnishing is used by, or near children, invalids, or

disabled persons.

SAVE THESE INSTRUCTIONS!

Your TEMPUR‑Up Foundation has been designed to

provide you with the reliable operation and durability

you expect. This product has been inspected and

tested prior to shipment.

SERVICE REQUIREMENTS

Service technicians are not responsible for moving

furniture, removing headboards and footboards or

any items required to perform maintenance on your

TEMPUR-Up Foundation. In the event the technician is

unable to perform service due to lack of accessibility, the

service call will be billed to the purchaser and the service

will be re-scheduled.

POWER RATINGS: MODEL NO: TUF-100 INPUT: AC 120V VAC, 60 HZ, 3 A MAX OUTPUT: DC 24V – 1.5A CONTROL ACCUATOR: 1

CUSTOMER SERVICE: 1–800–887–4321

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TEMPUR‑Up™ Foundation

PRODUCT RATINGS

The lift motor in the TEMPUR-Up™ Foundation is NOT

designed for continuous use. Reliable operation and

full life expectancy will be attained as long as the lift

motor does not operate more than two (2) minutes

over a 20-minute period, or approximately 10% duty

cycle. Any attempt to circumvent or exceed this rating

will shorten the life expectancy of this product and

may void the warranty. The recommended weight

restrictions on our TEMPUR-Up Foundations are as

follows: Twin Long, Double, and Queen foundations

– up to 650 lbs each. This TEMPUR-Up Foundation

will structurally support the recommended weight

distributed evenly across the the entire length of the

foundation. This product is not designed to support or

lift this amount of weight in the head section alone.

NOTE: Exceeding the recommended weight

restrictions could damage your TEMPUR‑Up

Foundation and void your warranty.

For best performance, you should enter and exit the

TEMPUR-Up Foundation while it is in the at or fully

lowered position.

INTENDED USAGE

The electric adjustable bed should be installed with

the head of the frame positioned close to a wall.

CUSTOMER SERVICE: 1–800–887–4321

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Questions and Answers

Commonly asked Questions and Answers

WHAT IS THE HEIGHT OF THE TEMPUR-UP™ FOUNDATION?

The TEMPUR-Up Foundation arrives ready to place

within a standard bedframe. The total height will vary based on your bedframe. The height of the foundation alone is 9 inches.

IS IT POSSIBLE TO RAISE THE HEIGHT OF THE TEMPUR-UP FOUNDATION?

Legs and/or casters can be attached to the Tempur-Up Foundation by using leg brackets in conjunction with leg and/or caster sets. Brackets, legs, and casters are available for purchase from Tempur-Pedic. The leg height of the TEMPUR-Up Foundation ranges from approximately 3 ¼" to 11 ½". See the chart on page 8 for available options.

DOES THE TEMPUR-UP FOUNDATION COME WITH HEADBOARD OR FOOTBOARD ATTACHMENTS?

No, you cannot attach a headboard or footboard directly to the TEMPUR-Up Foundation. However, you can use a “freestanding” bed including headboard, footboard and side rails by placing the complete

TEMPUR-Up Foundation within the assembled

bed. The TEMPUR-Up Foundation can be used in conjunction with bed slats. You should measure the inside dimensions of the assembled bed to be sure the foundation will t. It may be easiest to assemble the bed around the foundation. One of our riser leg sets may be required in some cases.

WILL THE TEMPUR-UP FOUNDATION FIT INSIDE EXISTING FURNITURE?

The TEMPUR-Up Foundation is designed to t into

most “freestanding” beds. We always recommend you measure the inside dimensions of the assembled bed to be sure the TEMPUR-Up Foundation will t. Please refer to the specications on page 8 for dimensions of the foundation. One of our aftermarket riser leg sets may be required in some cases. The TEMPUR-Up Foundation can be used in conjunction with bed slats.

WHERE IS THE SERIAL NUMBER ON THE TEMPUR-UP FOUNDATION?

The serial number can be found in two locations of the

foundation — on the back of the right side of the head section (visible when the head section is raised), and on the law tag attached to the foot section.

DOES THE UNIT HAVE AC OR DC MOTORS?

The lift motors used on the TEMPUR-Up Foundation

are DC motors. The foundation’s power supply converts the AC power from the wall outlet to DC power.

WHO DO I CALL FOR SERVICE OR SUPPORT IF NEEDED?

Service and technical support are available by calling our dedicated customer service group at 1-800-887-4321.

An owner’s manual is included with each foundation

including other information for making claims.

IS AN EXTENDED WARRANTY AVAILABLE?

No.

DO I GET A FULL WARRANTY IF I PURCHASE A FLOOR MODEL?

Yes. However, your warranty start date is the date of

manufacture which is clearly marked on the law tag attached to the foundation (not your actual purchase date).

WHAT ARE THE ELECTRICAL REQUIREMENTS OF THE TEMPUR-UP FOUNDATION?

During normal operation, the foundation can draw up to 3 A of electricity from a normal AC wall outlet.

CUSTOMER SERVICE: 1–800–887–4321

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TEMPUR‑Up™ Foundation

Specifications

9"*

18"*

Bed Type A. Foundation

Width

B. Foundation

Length

Weight

Twin Long 37 1/2" 79" 119 lb

Double 53 1/4" 75" 139 lb

Queen 58 1/4" 79" 151 lb

* Brackets are required to attach

legs or casters and are available as aftermarket purchase.

Measurements are approximate and based on 9" riser leg kit.

*Legs and casters are optional and available as aftermarket purchases.

No Leg

C) To Foundation

D) To Mattress

(standard)

0" 3 1/4" 4 1/2" 7" 6 1/2" 9" 9" 11 1/2"

9" 12 1/4" 13 1/2" 16" 15 3/4" 18" 18" 20 1/2"

Caster Only*

4 1/2" Riser Leg*

(without caster)

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54 3/4"

4 1/2" Riser Leg

(with caster)*

6 1/2" Riser Leg*

(without caster)

6 1/2" Riser Leg

(with caster)*

9" Riser Leg*

(without caster)

9" Riser Leg

(with caster)*

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Installation Instructions

Installation

Before discarding any packing materials, check the

TEMPUR-Up™ Foundation carton and verify the

following items in the parts list are included:

PARTS LIST

A. Wired Remote Control – hardwired to bed (1)

B. Connection Y-Cable (1)

C. Mattress Retainer Bar (1)*

D. Retainer Bar Plate (2)*

E. Retainer Bar Screw (2)*

F. 9-Volt Batteries (2)

CUSTOMER SERVICE: 1–800–887–4321

*Attached to foundation for shipping.

Appearance of some parts may differ from photos.

A. B. C.

E. F.D.

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Pre-Delivery Procedure

TEMPUR‑Up™ Foundation

STEP 1

Lift carton top off box to reveal the bottom of the

foundation.

STEP 2

Using a power extension cord to reach the

foundation, plug in the foundation’s power cord.

NOTE: Do not uncoil the foundation power cord

which is packaged for shipment.

STEP 3

Slide the cover off the battery compartment on the

power supply and install the provided (2) 9-Volt

Batteries (F). Replace the battery compartment

cover.

NOTE: Do not mix old and new batteries.

STEP 4

Cut the plastic strapping on each Wired Remote

Control from the foundation frame. Ensure that the

wired remote is connected to the foundation.

STEP 6

Once the warehouse test is successful and complete:

• Unplug the power extension cord

• Place the lid back on the outer carton and secure

for delivery

NOTE: Always keep the foundation in a ﬂat,

horizontal position during transportation and

delivery.

NOTE: To avoid damage to the TEMPUR‑Up™

Foundation, always open the carton while the

bed is in the ﬂat position.

STEP 5

Power Test Procedure:

Press each of the following buttons long enough to

illuminate the blue LED backlight on the remote

control, and watch/listen for the foundation to

activate. This ensures you will be delivering a

foundation that is fully functional. Test the

foundation by pressing the buttons in the following

sequence.

1. Head Lift

2. Flat

NOTE: Only press each button long enough

to hear or see the function activate on the

foundation.

CUSTOMER SERVICE: 1–800–887–4321

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Delivery Procedure

Installation

NOTE: Always keep the TEMPUR‑Up™

Foundation in a ﬂat, horizontal position during

transportation and delivery. Always open the

box in the ﬂat position.

STEP 1

Carefully take the foundation in the carton to the

bedroom and place next to where the customer

wants it set up.

STEP 2

Carefully lift the TEMPUR-Up Foundation out of the

shipping carton, keeping the unit topside down.

For safety reasons, this should be performed by

twopeople.

NOTE: To avoid damage

to the foundation,

always open the carton

while the bed is in the

ﬂat position.

STEP 3

The products come packed in a cardboard box.

Some components are also sealed in plastic lm.

To unpack, proceed as follows:

STEP 3A

Remove the cardboard and plastic lm from the

components.

STEP 3B

Check the package contents.

STEP 3C

Dispose of the packaging materials.

STEP 3D

Keep the user manual at hand for the operators.

STEP 4

Remove the Wired Remote Control from the frame.

Verify the (2) 9-Volt Batteries were installed into the

battery compartment of the power supply.

NOTE: Do not mix old and new batteries.

STEP 5

Connect the power cord from the power supply to

the surge protector (not included).

STEP 6

NOTE: Aftermarket legs and casters are

available for purchase.

If purchased, attach TEMPUR-Up Foundation Legs

by following instructions included with accessories.

NOTE: Hand tighten the legs securely to the

frame. DO NOT over tighten. Make sure the legs

are screwed completely into the frame. Legs

that are not securely attached may become

unsafe. DO NOT unscrew a leg to compensate

for an uneven ﬂoor.

NOTE: In order to prevent the movement of this

product, all four casters should be in the locked

position.

CUSTOMER SERVICE: 1–800–887–4321

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TEMPUR‑Up™ Foundation

STEP 7

If this delivery involves dual foundations and/or

split mattresses, see instructions for joining two

foundations on page 15.

STEP 8

Carefully ip the TEMPUR-Up™ Foundation(s) over to

the topside up position.

NOTE: Make sure to lift the foundation(s) off the

ground before ﬂipping over. DO NOT use legs as

a leverage point to ensure they do not break.

ATTENTION ! Improper handling

DO NOT

lean the bed against the

installed legs to flip it over.

STEP 10C

Install Mattress Retainer Bar (C) and install Retainer Bar

Plate (D).

STEP 10D

Hand tighten Retainer Bar Screw (E) with screw driver.

NOTE: Do not overtighten or use power tools for installation.

STEP 9

Route the control box cable to your preferred side of

the bed.

STEP 10

Install the Mattress Retainer Bar (C).

STEP 10A

Remove Mattress Retainer Bar (C) from the bottom of

the foundation.

STEP 10B

Remove the Retainer Bar Plates (D) and Retainer Bar

Screws (E) from the accessory bag also attached to the

bottom of the foundation..

STEP 11

Place the mattress(es) on the foundation(s).

WARNING: When placing the foundation(s)

within a bedframe, verify the space between

the headboard cross member and the top of the

mattress is no more than 3 inches.

STEP 12

Ensure the power switch on the surge protector is in

the “on” position and that it is plugged into the wall

outlet. Check the system for functionality with the

mattress in place.

CUSTOMER SERVICE: 1–800–887–4321

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Instructions For Joining Two Foundations

Installation

ONE WIRED REMOTE CONTROL AND TWO TEMPUR-UP™ FOUNDATIONS

Assembling Split/Dual Foundations (Frame A and

Frame B) to be used together as a single King system.

NOTE: The use of “Frame A” and “Frame B” is

for description purposes only and the beds will

not actually be labeled “Frame A” or “Frame B”.

NOTE: Wired Remote Control and Y‑Cable

are attached to underside of the TEMPUR‑Up

Foundation for shipping.

STEP 1

Carefully unplug the Wired Remote Controls from

FrameA and FrameB.

STEP 2

Remove both Wired Remote Controls and set aside.

Place the spare remote control in a safe place for

any future use.

STEP 5

Plug in the “B” output of the Y-Cable into FrameB

control port.

STEP 6

Plug one of the provided Wired Remote Controls

into the “Control Input” side of the Y-Cable.

STEP 3

Remove and extend one of the provided Y-Cables

from the frame.

STEP 4

Plug in the “A” output of the Y-Cable into FrameA

control port.

CUSTOMER SERVICE: 1–800–887–4321

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TEMPUR‑Up™ Foundation

Wired Remote Control Features

READ ADVISORY INFORMATION IN THE SAFETY PRECAUTIONS SECTION OF THIS GUIDE CAREFULLY BEFORE USING THIS PRODUCT. THE POTENTIAL FOR ELECTRIC SHOCK EXISTS IF ELECTRICAL COMPONENTS ARE NOT INSTALLED OR OPERATED PROPERLY.

1. HEAD UP (HU)

2. HEAD DOWN (HD)

3. FLAT (F)

CUSTOMER SERVICE: 1–800–887–4321

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Operation

Operating Instructions

To ensure safe operation of the system, please observe the following safety instructions:

CAUTION: Keep children away from electrically adjustable beds and control units. There is risk of injury

and electric shock.

CAUTION: Unplug the power cord during a thunderstorm or if you do not intend to use the system for an

extended period of time.

NOTE: Do not put the remote control button‑side down.

NOTE: The actuators will continue moving until you release button or the maximum height is reached.

MANUAL ADJUSTMENT OF HEAD

Head Up (1)

This function raises the Head

section to the desired position.

Press the HEAD UP button (1).

Keep pressing the button until

the desired height is reached.

Head Down (2)

This function lowers the Head

section to the desired position.

Press the HEAD DOWN

button (2).

Keep pressing the button until

the desired height is reached.

Flat (3)

Press the FLAT button (3) and

the bed frame will

automatically move to its

complete at position.

CHANGING LINENS

STEP 1

Begin in the at position. If necessary, use the FLAT

button (3) to lower the Head section.

STEP 2

Lower the Mattress Retainer Bar to gain access to

the foot of the mattress.

STEP 3

After replacing the linens make sure the Mattress

Retainer Bar is raised to the upright locked position.

NOTE: Ensure all obstructions are clear of

the foundation’s undercarriage when lifting or

lowering the foundation’s head section to avoid

risk of pinching or damage.

CUSTOMER SERVICE: 1–800–887–4321

NOTE: Ensure that the Mattress Retainer Bar

is in the upright locked position to prevent

mattress slippage during operation.

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Special Functions

TEMPUR‑Up™ Foundation

EMERGENCY POWER-DOWN

The power-down button on the power supply unit gives

the user the ability to move the bed to a at position

during power failure.

SINGLE SYSTEM

Press the Power‑Down button on the power supply

until the bed arrives at the at position. After this

procedure the two (2) 9-Volt Batteries must be

changed.

DANGER: Risk of pinching!

NOTE: During the emergency power‑down

procedure the lowering speed will be reduced.

NOTE: Do not mix old and new batteries.

TANDEM OPERATION

Each foundation must be moved to the at

position separately by following the single system

instructions.

After this procedure the two (2) 9-Volt Batteries of

both power supplies must be changed.

CHANGE FROM A TANDEM SYSTEM TO A SINGLE SYSTEM

STEP 1

Disconnect both foundations from wall outlet.

STEP 2

Remove connections for Y-Cable from each control

port.

NOTE: Store Y‑Cable in a safe place for future

use.

NOTE: Locate spare Wired Remote Control

from storage for use on second base.

STEP 3

Reconnect Wired Remote Control cable to the

control port of each base.

NOTE: Do not mix old and new batteries.

CUSTOMER SERVICE: 1–800–887–4321

Page 17

Special Functions and

Troubleshooting

In the event that the TEMPUR-Up™ Foundation fails to operate properly, investigate the symptoms and possible

solutions provided in the chart below:

SYMPTOM SOLUTION

Wired Remote Control backlit LED illuminates and appears to be operable but will not activate the TEMPUR-Up Foundation.

No features of the TEMPUR-Up Foundation will activate.

Head section will elevate but will not return to the horizontal (Flat) position.

Head lift function has minor interference during operation.

• Verify that the power cord is plugged into a working electrical outlet. A grounded, electrical surge protection device is recommended. Test the outlet by plugging in another working appliance.

• Unplug the power cord, wait 60 seconds and plug the power cord back in to reset the electronic components.

• Your surge protection device and/or electrical circuit breaker may be tripped. Check both to verify.

• Your surge protection device and/or electrical outlet may be defective. Test the outlet by plugging in another working appliance.

• The TEMPUR-Up Foundation may be obstructed. Elevate and check for an obstruction. Remove the obstruction.

• The head section may be too close to the wall.

• Make sure that you are following the duty cycle of the motors (do not operate more than 2 minutes over a 20-minute period, or approximately 10% duty cycle).

• Press the lift button squarely and accurately.

A clicking noise is heard under the bed when raising or lowering.

CUSTOMER SERVICE: 1–800–887–4321

• This is normal. The lift motor relays “click” when they are engaged. No action is required.

Page 18

Manufacture Date :

Serial Number:

FOR TECHNICAL SUPPORT OR SERVICE,

QUESTIONS ABOUT YOUR TEMPUR-PEDIC® MATTRESS,

OR TO ORDER TEMPUR-UP™ FOUNDATION ACCESSORIES:

Write Serial Number here for future reference.

CUSTOMER SERVICE: 1–800–887–4321

1-800-887-4321

OR VISIT WWW.TEMPURPEDIC.CA

8934b-TEM v2