Tempur-Pedic TEMPUR-Ergo System Complete Reference Manual
COMPLETE REFERENCE GUIDE
TEMPUR® ERGO System
™
© 2010 Tempur-Pedic Management, Inc. 1713 Jaggie Fox Way, Lexington, KY 40511. All Rights Reserved.
TPNA-CRG-TES-0310
TEMPUR® ERGO System
™
2
20-YEAR LIMITED WARRANTY
TEMPUR-PEDIC NORTH AMERICA, INC. (“TEMPUR-PEDIC”) GUARANTEES THAT WE WILL, AT TEMPUR-PEDIC’S OPTION,
REPLACE OR REPAIR PURCHASER’S TEMPUR
®
ERGO SYSTEM™ IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR
MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY.
YEAR 1 - FULL COVERAGE OF PARTS AND LABOR
Your TEMPUR® Ergo System™ is warranted against defects in the workmanship or materials for a period of one (1) year from the warranty
commencement date. Electronics, electrical components, drive motors and massage motors are included. Upon notice during the first year from the
warranty commencement date, Tempur-Pedic will send replacement parts (at no cost to the purchaser) for any defective part to the purchaser, and
Tempur-Pedic will pay all authorized labor and transportation costs associated with the repair or replacement of any parts Tempur-Pedic determines
to be defective. This one (1) year warranty shall not apply if purchaser does not return any and all defective parts to Tempur-Pedic within 15 days of
purchaser’s receipt of replacement part.
YEARS 2 AND 3 – FULL COVERAGE OF PARTS ONLY
Upon notice during the years two and three (2 - 3) from the warranty commencement date, Tempur-Pedic will offer replacement parts for any
defective part to the purchaser. Electronics, electrical components, drive motors and massage motors are included. This two (2) year warranty shall not
apply if purchaser does not return any and all defective parts to Tempur-Pedic within 15 days of purchaser’s receipt of replacement part. Purchaser shall
bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the defective part.
YEARS 4 THROUGH 20 – PRORATED COVERAGE OF PARTS ONLY
Upon notice during the fourth through the twentieth (4 – 20) years from the warranty commencement date, Tempur-Pedic will offer replacement
parts (upon terms and conditions set forth in this paragraph) for any mechanical bed part found to be defective. Electronics, electrical components,
drive motors and massage motors are excluded. Purchaser shall pay 1/17th of the then current replacement cost of the defective part multiplied
by the number of years after three (3) years from the warranty commencement date, and Tempur-Pedic shall bear the remainder of the cost of the
replacement part. This seventeen (17) year warranty shall not apply if purchaser does not return any and all defective parts to Tempur-Pedic within 15
days of purchaser’s receipt of replacement part. Purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/
or replacement of the defective part. After the 20th year, purchaser shall bear the entire cost of repair and replacement of all parts and materials,
including labor and transportation.
ADDITIONAL TERMS AND CONDITIONS
This warranty does not apply; (a) to any damage caused by the purchaser; (b) if there has been any unauthorized repair or replacement of the unit’s
parts; (c) if the unit has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise
operated in any way inconsistent with the operation and maintenance procedures outlined in the Complete Reference Guide, this warranty, and any
other applicable document published or approved by Tempur-Pedic; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by
Resellers. Contact the Reseller or relevant party for warranty information on these items.; (e) if there has been any unnecessary service calls, including
costs for in-home service calls solely for the purpose of educating the consumer about the unit for finding an unsatisfactory power connection; (g) if
the recommended weight restrictions are not followed (Twin Long, Split/Dual CA King – 300 lbs., Queen – 425 lbs.), the warranty will be void.
Repairs to or replacement of the TEMPUR Ergo System or its components under the terms of this limited warranty will apply to the original warranty
period and will not serve to extend such period.
The decision to repair or to replace defective parts under this warranty shall be made, or case to be made, by Tempur-Pedic at its option and in its sole
discretion.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE PURCHASER. THERE SHALL BE NO LIABILITY ON THE PART OF TEMPUR-PEDIC
FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY
COVERED BY THE TERMS OF THIS WARRANTY. THIS LIMITED WARRANTY DOES NOT INCLUDE REIMBURSEMENT FOR INCONVENIENCE, REMOVAL,
INSTALLATION, SETUP TIME, LOSS OF USE, SHIPPING, OR ANY OTHER COSTS OR EXPENSES. TEMPUR-PEDIC MAKES NO OTHER WARRANTY
WHATSOEVER, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED BY TEMPUR-PEDIC AND EXCLUDED FROM THIS AGREEMENT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
every purchaser. This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to
state. This warranty is valid in all 50 states, Puerto Rico, and Canada. This warranty is valid only for the original purchaser of the product. An original
purchaser is one who purchases the product directly from Tempur-Pedic North America, Inc. or an authorized Reseller of Tempur-Pedic North America,
Inc. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” If you did not purchase this TEMPUR Ergo System
directly from Tempur-Pedic North America, Inc., we will require proof of purchase from you demonstrating that you are the original purchaser and
eligible to make a valid claim under this warranty. This warranty begins on the “warranty commencement date” which is the date of purchase for new
unused units, and the date of manufacture for units that have been used as floor or display models. Thus, on a floor model unit, the warranty is a
portion of the limited 20-year warranty. If original proof of purchase is not provided by purchaser, Tempur-Pedic reserves the right to determine if the
unit is not covered by this warranty or to use the manufacturing date as the warranty commencement date. This limited warranty gives you specific
legal rights. You may also have other rights that vary from state to state.
If you experience any trouble with your TEMPUR Ergo System during the warranty period, please consult the troubleshooting section of your Reference
Guide. If problems persist after following these instructions, please call: 1-800-979-1457
PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 20 YEARS FROM THE DATE OF PURCHASE.
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SERIAL NUMBER:
Table of Contents
SAFETY PRECAUTIONS .............................................................................................. 4
COMMONLY ASKED QUESTIONS AND ANSWERS .................................................... 8
SPECIFICATIONS......................................................................................................... 9
INSTALLATION ......................................................................................................... 10
OPERATION
WIRED REMOTE CONTROL FEATURES .............................................................. 18
TROUBLESHOOTING ................................................................................................ 19
TEMPUR® ERGO System
™
Customer Service: 1–800–979–1457
TEMPUR® ERGO System
™
SAFETY PRECAUTIONS
WARNING!
IMPORTANT SAFETY
INSTRUCTIONS.
PLEASE
READ THESE
INSTRUCTIONS
THOROUGHLY BEFORE
USING THIS PRODUCT.
SAVE THESE INSTRUCTIONS!
Your TEMPUR® Ergo System™ has been designed to
provide you with the reliable operation and durability you
expect. This product has been inspected and tested prior
to shipment.
When using an electrical furnishing, basic precautions
should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING YOUR
TEMPUR
®
ERGO SYSTEM
™
DANGER:
To reduce the risk of electric shock
• Always unplug this furnishing from the electrical outlet
before cleaning.
WARNING:
To reduce the risk of burns, fire, electric shock, or injury to persons:
• Unplug from outlet before putting on or taking off parts.
• Close supervision is necessary when this furnishing is
used by, or near children, invalids, or disabled persons.
• Use this furnishing only for its intended use as described
in these instructions. Do not use attachments not
recommended by the manufacturer.
• Never operate this furnishing if it has a damaged cord
or plug, if it is not working properly, if it has been
dropped or damage, or dropped into the water. Return
the furnishing to a service center for examination and repair.
• Keep the cord away from heated surfaces.
• Never operate the furnishing with the air openings blocked.
Keep the air openings free of lint, hair and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are
being used or where oxygen is being administered.
• To disconnect, turn all controls to the off position, then
remove plug from outlet.
WARNING:
Risk of Injury — Keep children away from extended
foot support (or other similar parts).
WARNING!
Risk of electric shock — Connect this furnishing to a
properly grounded outlet only. See Grounding instructions.
GROUNDING INSTRUCTIONS
This product must be grounded. If it should malfunction
or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric
shock. This product is equipped with a cord having an
equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet that
is properly installed and grounded in accordance with all
local codes and ordinances.
DANGER
Improper connection of the equipment-grounding
conductor can result in a risk of electric shock. Check with
a qualified electrician or serviceman if you are In doubt
as to whether the product is properly grounded. Do not
modify the plug provided with the product — if it will not
fit the outlet, have a proper outlet installed by a qualified
electrician.
SAVE THESE INSTRUCTIONS!
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Customer Service: 1–800–979–1457
Safety Precautions
GROUNDING SAFETY
This product is for use on a nominal 120-volt circuit, and
has a grounding plug that looks like the plug illustrated
in sketch A (see Figure). A temporary adapter that looks
like the adapter illustrated in sketches B and C is able to
be used to connect this plug to a 2-pole receptacle as
shown in sketch B if a properly grounded outlet is not
available. The temporary adapter should be used only until
a properly grounded outlet (sketch A) can be installed by a
qualified electrician.
This product is for use on a circuit having a nominal
rating more than 120 volts and is factory equipped with
a specific electric cord and plug to permit connection to
a proper electric circuit. Make sure that the product is
connected to an outlet having the same configuration as
the plug. No adapter should be used with this product. If
the product must be reconnected for use on a different
type of electric circuit, the reconnection should be made
by qualified service personnel.
Unauthorized modifications could void the electrical
portion of your warranty. Failure to use a properly
grounded outlet for this product or modification of the
plug will compromise this important grounding safety
feature and may result in electrical shock, electrical fire, or
faulty operation of the product.
FOR BEST RESULTS, YOUR ERGO SYSTEM SHOULD BE
PLUGGED INTO A SURGE PROTECTOR (not included).
WARRANTY PRECAUTION!
Do not open control box, motors or wired remote
control. The warranty is void if these units are tampered
with. Any repair or replacement of Ergo System parts must
be performed by an authorized person.
IN-HOME USE AND HOSPITAL DISCLAIMER
Your Ergo System is strictly designed for in-home use
only. It is NOT designed for hospital use and is NOT
designed to meet hospital standards. DO NOT USE this
bed with TENT TYPE oxygen therapy equipment or near
explosive gases.
WARNING:
DO NOT USE NEAR PEOPLE USING OR WEARING
MEDICAL DEVICES. FOR HOUSEHOLD / RESIDENTIAL USE
ONLY. DO NOT USE OUTDOORS.
This product conforms to UL STD 962
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Customer Service: 1–800–979–1457
TEMPUR® ERGO System
™
IMPORTANT SAFETY FEATURES
Use this furnishing only for its intended use as described
in these instructions. Do not use attachments not
recommended by the manufacturer.
If there is an overload weight condition on the head or
foot mechanism, the control unit will automatically stop
all functions. Once the excess weight is removed, the
control system will automatically allow all functions to
resume operation.
For your safety, the Ergo System is equipped with special
locking casters. In order to prevent the movement of this
product, all four casters should be in the locked position.
This can be accomplished by pushing down the locking
latch on the caster. To resume mobility of the product, lift
the locking latch up. You are strongly encouraged to place
rubber caster cups or carpet squares under the casters
in addition to locking them in place if the product is
positioned on a hard surface floor such as hardwood, tile
or linoleum. Although the casters are locked and will not
roll, they may slide.
CONSUMERS WITH PACEMAKERS
As with any product that produces a vibrating motion, it is
possible that some pacemakers may interpret this motion
as a false sense of movement and/or exercise. This may or
may not affect your pacemaker. If you have any concerns,
please consult your physician.
USER-SERVICEABLE PARTS
This product is specifically designed to have no
maintenance by you, the user. Therefore, you are
encouraged not to open any motors, alter the wiring, or
adjust, modify or change the structure of the product, as
it will void the warranty.
POWER RATINGS:
MODEL NO: T120-24-2
INPUT: AC 120V - 60Hz
OUTPUT: DC 24V
RATED CURRENT : 3A
CONTROL ACTUATOR : 2
The input transformer voltage is AC120V (1 Amp) 60HZ,
and the output voltage is DC24V (3Amp). When there
is a short-circuit, the customer should seek assistance by
contacting customer service at 1-800-979-1457.
SMALL CHILDREN AND
PETS WARNING
After your Ergo System has been unboxed, immediately
dispose of packaging as it can smother small children
and pets. To avoid injury, children and pets should not
be allowed to play on or under the bed. Children should
not operate this product without adult supervision. Close
supervision is necessary when this furnishing is used
by, or near children, invalids, or disabled persons.
SAVE THESE INSTRUCTIONS!
Your Ergo System has been designed to provide
you with the reliable operation and durability you
expect. This product has been inspected and tested
prior to shipment.
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Customer Service: 1–800–979–1457
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