Tempur-Pedic ERGO EXTEND+ Owner's Manual
TEMPUR-Ergo® Extend Smart Base
Powered by Sleeptracker® AI
OWNER’S MANUAL
MANUEL DU PROPRIÉTAIRE
MANUAL DEL PROPIETARIO
Tempur-Pedic Customer Service U.S. : 1-844-309-3597 | Canada : 1-800-887-4321 | México: 01-722-273-1810
Service à la clientèle Tempur-Pedic É-U. : 1-844-309-3597 | Canada : 1-800-887-4321 | México: 01-722-273-1810
Servicio al Cliente Tempur-Pedic É-U. : 1-844-309-3597 | Canada : 1-800-887-4321 | México: 01-722-273-1810
table of contents
Safety Precautions and Usage Statements ......................................................1-4
Base Overview ................................................................................ 5
Quick Reference Guide ......................................................................... 6
Remote Control ..............................................................................7-8
Remote Control Pairing ......................................................................... 9
Emergency Battery Backup Box ................................................................10
Troubleshooting ............................................................................... 11
Warranty ...................................................................................12-13
table des matières
Consignes de sécurité et directives d’utilisation ...................................................14-17
Aperçu de la base ................................................................................ 18
Guide de référence rapide .........................................................................19
Télécommande ................................................................................20-21
Couplage des télécommandes .....................................................................22
Boîtier des piles de secours ........................................................................23
Dépannage .......................................................................................24
Garantie .......................................................................................25-26
tabla de contenidos
Precauciones de Seguridad. ....................................................................27-30
Diagrama de la Base ..............................................................................31
Guía de Conexiones. ..............................................................................32
Control Remoto ...............................................................................33-34
Configuración de Control Remoto ..................................................................35
Caja de Emergencia ..............................................................................36
Solución de Problemas. ...........................................................................37
Garantía .......................................................................................38-39
safety precautions and usage statements
Attention: Important Safety Disclaimers
Read all instructions before using your TEMPUR-PEDIC ERGO EXTENDTM + SLEEPTRACKER® SYSTEM adjustable base.
SAVE THESE INSTRUCTIONS.
To reduce the risk of shock, burns, fire or injury:
Always unplug the base from the electrical outlet before servicing any
part of the base. To reduce risk of electric shock, unplug the base before
cleaning. To safely disconnect, ensure the base is in a flat position with all
motors o, and unplug from power source.
Keep the power cord away from heated surfaces. Never operate the base
when the air openings are blocked. Keep air openings free of lint, hair and
the like. Do not drop or insert any object into any opening.
Discontinue use of the bed base and contact a qualified service center if: it
has a damaged cord or plug, is not working properly, or has been dropped
into water.
Only use this bed base for its intended use as described in this manual.
Do not use accessories/attachments that are not recommended by the
manufacturer.
Close supervision is required when the bed base is used by or near children,
convalescents or disabled persons.
Outlet Safety:
For optimal safety and operation, plug bed base into a
surge protector (not included).
The bed base should only be plugged directly into a wall outlet or surge
protector (recommended). Improper connection of the equipment can result
in the risk of electrical shock, electrical fire or faulty operation of this bed
base. If the plug does not fit your outlet, contact a qualified electrician to
install a suitable outlet. Unauthorized modification or failure to use a wall
outlet or surge protector could void the electrical portion of your warranty.
The TEMPUR-PEDIC ERGO EXTEND
bases are designed solely for in-home use. This base was not designed as a
hospital bed and is not designed to meet hospital standards. Do not use this
base with TENT TYPE oxygen therapy equipment or near explosive gases.
Pets and Small Children:
Children and pets can be crushed or killed if they become entrapped in
moving parts of the bed. Before you reposition the base, check to be sure
children and small pets are not near or under the base. Do not teach children
to operate the remote.
Immediately dispose of all packaging materials as they may pose a
smothering risk to small children and pets.
Safety Features:
Manual operation – If something gets caught in the platform when flattened,
you can manually raise the platform up by lifting at both the head and foot
to relieve pressure and allow for release.
Child-lockout – This remote control is programmed with a child-lock safety
feature. Information on activation and deactivation of this feature can be
found on the Remote Control page(s) and on the back of your remote
control.
Emergency stop – Stop the motion of the platform by pressing any button
on the remote control or by pushing the button on the Battery Backup Box
located underneath the base.
Power outage – Use the “Emergency Battery Backup Box” as a temporary
power source to get the base to a desired position. Instructions on how
to operate the Battery Backup Box are on the Emergency Battery Backup
page(s).
TM
+ SLEEPTRACKER® SYSTEM adjustable
Warranty Warning:
Do not open or tamper with control box, motors, or remote (with the
exception of battery compartments). The warranty will be void if the internal
workings of these components are tampered with. For complete warranty
information refer to the warranty information section on pages 12-13.
In-Home Use and Hospital Disclaimer:
Power Ratings:
INPUT: AC 100–240V 50/60 HZ 2.0A
OUTPUT: DC 29V 2.0A
WATTS: 58W
Product Ratings:
The lift motors are not designed to operate continuously for more than two
[2] minutes in an eighteen [18] minute time period or approximately 10%
1
safety precautions and usage statements
duty cycle. Attempting to circumvent or exceed this rating will shorten the life
expectancy of the product and may void the warranty.
The massage motors are not designed to operate continuously for more
that 30 minutes at a time. Please allow the massaging system to rest for 30
minutes after automatic massage shut o before restarting.
Weight Limits:
The recommended weight limits on the TEMPUR-PEDIC ERGO EXTEND
SLEEPTRACKER® SYSTEM are:
Twin Long / Queen / King / Split CA King / CA King: 850 pounds.
Maximum weight the bed can support per person is 350 pounds with the
weight evenly distributed across the head and foot sections. This product
is not designed to support or lift this amount of weight in the head or foot
sections alone. NOTE: Exceeding the recommended weight restrictions could
damage your TEMPUR-PEDIC ERGO EXTEND
and void your warranty. For best performance, you should enter and exit the
TEMPUR-PEDIC ERGO EXTEND
flat or fully lowered position.
TEMPUR-PEDIC ERGO EXTEND
inside bed frames, furniture beds and platform beds that are certified to
hold a minimum of 1000 pounds. If using this adjustable base without
the legs and placing directly on a bed frame or platform bed, cross-bed
supports (slats) are strongly recommended to ensure TEMPUR-PEDIC ERGO
EXTEND
TM
+ SLEEPTRACKER® SYSTEM maintains stability during operation.
TM
+ SLEEPTRACKER® SYSTEM while it is in the
TM
+ SLEEPTRACKER® SYSTEM fits easily
TM
+ SLEEPTRACKER® SYSTEM
Exceeding this weight restriction could damage the bed
and/or cause injury and will void the warranty.
TM
30cm (12 inches) away from direct heat sources.
For deeper cleaning, blot liquid spills with a clean dry cloth. Wipe with a clean
cloth dampened with warm water. Do not wet excessively. A soft bristle brush
may be used to remove ingrained soil. Avoid scratching by gentle brushing.
Wipe with a clean cloth dampened with warm water to remove residues after
brushing. Dry in shade away from direct heat.
If persistent marks remain visible after cleaning, seek professional advice.
+
FCC Compliance:
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Acoustics:
In normal base operation the wheels, which allow the bed to maintain its
distance from the wall, will make contact with the steel platform supports of
the base creating a contact noise. When entering, exiting or shifting weight
on the base, this contact noise may be audible as the wheels make contact.
This is normal.
Fabric Care:
To prolong the life of your fabric, protect from direct sunlight whenever
possible. For spot cleaning, wipe area with a light damp sponge or vacuum
with a soft brush attachment to remove particles. Keep at a minimum of
CAN ICES-3 (B)/NMB-3(B)
Tempur-Pedic® Sleeptracker® System
For Tempur-Pedic Ergo Extend™
System Components
Sleeptracker Sleep Monitoring System Model STS-40 / STS-40A:
- One Sleeptracker Processor Units
- One or two Sleeptracker Sensors*
2
safety precautions and usage statements
Sleeptracker Smart Cable Model STC-10
Quick Start Card with QR code
Safety and Warranty Information
Designed in Santa Cruz, California
Made in China
*Note: the number of sensor units included depends on the particular
Tempur-Pedic Ergo Extend + Sleeptracker System size purchased.
Specifications
Sleeptracker Sleep Monitoring System Model STS-40 / STS-40A:
- Input power: 5V DC, 500mA
- Wi-Fi mode: 802.11 b/g/n 2.4G Band
- Wi-Fi frequency range: 2412.0–2462.0 MHz
- Wi-Fi AP broadcast: 2.4GHz
- Wi-Fi AP channel: Variable, 1 through 11.
Channel selection is performed by scanning the area to choose a
non-overlapping channel.
- Wi-Fi output power: 0.25 watts
Sleeptracker Smart Cable Model STC-10: - Input power: 29V DC, 100mA
- Output power: 5V DC, max 500mA
Certifications:
- FCC Part 15B, FCC Part 15C
- Industry Canada ICES-003, RSS-210
© 2019 Tempur Sealy International, Inc.
All rights reserved. Tempur-Pedic is a registered trademark of Tempur Sealy
International, Inc. Tempur-Pedic Ergo and Tempur-Pedic Ergo Extend are
trademarks of Tempur Sealy International, Inc.
© 2005–2019 Fullpower Technologies, Inc.
All rights reserved. U.S. and international patents granted and pending.
Sleeptracker is a trademark of Fullpower Technologies, Inc., registered in the
U.S. and other countries.
For assistance visit our web site: www.sleeptracker.com
Services and app availability are subject to change at any time, may not be
available in all areas and may require separate subscriptions.
This product is not a medical device and should not be used to diagnose or
treat any medical condition.
System Requirements:
• Mobile device running iOS or Android
• Existing Wi-Fi network
Requires Tempur-Pedic® Sleeptracker® app from Fullpower Technologies,
available on the Apple App Store or on Google Play. Requires Wi-Fi
connection to your home network, and Internet access via a router or modem.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S.
and other countries. App Store is a service mark of Apple Inc., registered in
the U.S. and other countries. iOS is a trademark or registered trademark of
Cisco in the U.S. and other countries and is used under license.
Google Play, Android and the Google Play logo are trademarks of Google Inc.
100–240 V AC 50/60 Hz
Contains either transmitter module FCC ID: H8N-WLL6540, IC:
1353A-WLL6540 (or) FCC ID:2AF2O-FPM20, IC: 20700-FPM20.
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, KY 40511
Tempur-Pedic Canada
145 Milner Ave.
Scarborough, Ontario M1S 3R1
FCC Certification Statement
This equipment complies with Part 15 of the FCC Rules. Operation of this
equipment is subject to the following two conditions: (1) the equipment may
not cause harmful interference, and (2) the equipment must accept any
interference that might cause undesired operation.
Radio and Television Interference
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
3
safety precautions and usage statements
interference in a residential installation. This equipment generates, uses,
an can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that such interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct the
interference by taking one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Important: Any changes or modifications not expressly approved by Tempur
Sealy International (”Tempur”) could void the electromagnetic compatibility
compliance and negate your authority to operate this equipment.
This equipment was tested for FCC compliance under conditions that
included the use of Tempur peripheral devices and Tempur cables and
connectors between system components. It is important that you use Tempur
cables and connectors between system components to reduce the possibility
of causing interference to radios, television sets, and other electronic devices.
You can obtain proper Tempur cables and connectors through an Tempurauthorized dealer.
Responsible party (contact for FCC matters only):
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, KY 40511
Sleeptracker Sleep Monitoring System model STS-40 / STS-40A contains
either transmitter module FCC ID: H8N-WLL6540, IC: 1353A-WLL6540 (or)
FCC ID:2AF2O-FPM20, IC: 20700-FPM20
Responsible party (contact for Industry Canada matters
only):
1390658 Ontario Inc (Tempur Canada)
145 Milner Ave.
Scarborough, Ontario
M1S 3R1
Sleeptracker Sleep Monitoring System model STS-40 / STS-40A contains
either IC 1353A-WLL6540 or IC 20700-FPM20.
Exposure to Radio Frequency Energy
This equipment complies with radiation exposure limits set forth in the FCC’s
OET Bulletin 65 and Industry Canada’s RSS-102 standard for an uncontrolled
environment. This equipment should be installed and operated with minimum
distance of 20cm (about 8 inches) between the radiator and your body. This
equipment must not be co-located or operating in conjunction with any other
antenna or transmitter.
Pacemaker Notice
If you use a medical device such as a pacemaker or implantable cardioverterdefibrillator (ICD), please consult your physician before using this product.
Industry Canada Statement of Compliance
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device. This device
complies with ICES-003 Class B specifications of Industry Canada.
4
base overview
To access all the features of your smart base, please download the Tempur-Pedic Sleeptracker app and setup using the
QR code found under the base by raising the head of the base to the full upright position.
Sleeptracker®
Sensor
Sleeptracker®
Processor
Massage Motor
Head Motor
Massage Motor
USB
Ports
USB Extension
Cable
Underbed
Light
Control Box
Massage Motor
Foot Motor
Underbed Light
Massage Motor
Sleeptracker® Sensor
USB Ports
Sleeptracker®
Smart Cable
Underbed Light
Battery Backup Box
5
quick reference guide
Not to scale. For illustration purposes only. Read all instructions before beginning installation.
Control Box
Power Cord
Sleeptracker
Sensor
Sleeptracker®
Processor
Power Supply
®
Sleeptracker
Sensor
Sleeptracker®
Smart Cable
Power Cord
®
USB
Extension
Cable
Input
Battery
Backup Box
connection
ports
to head and
foot motors
(massage and
lift). Installed
under the base.
USB Charging Ports
Splitter
USB Charger
Underbed Lighting
6
remote control
Remote Control arrives paired to the adjustable base. Three (3) AAA batteries are required to operate
the remote.
MASSAGE
Head Zone Massage Control
Activates simple steady-state massage and toggles
through 2 intensity levels. Low, high and o.
Foot Zone Massage Control
Activates simple steady-state massage and toggles
through 2 intensity levels. Low, high and o.
Massage Wave Mode Control
Turns on and activates programmed massage
mode. Toggles wave modes 1, 2 ,3 and o. Intensity
default to low.
There are 3 possible wave massage modes and 2 intensity levels to
choose from. Press the Wave Massage Mode Selector to choose the
desired mode (1,2,or 3), then use the Head Massage and/or the Foot
Massage buttons to cycle through the available intensity levels. Once the
massage mode is chosen, it will run for 30 minutes unless it is cancelled
by pressing the Wave Massage Mode Selector button repeatedly until
massage stops.
If one of the wave massage modes is not needed, pressing Head and/or
Foot Massage buttons will initiate massage for those sections and cycle
through 2 different intensity levels as well as "OFF".
IMPORTANT!: For your safety, read the owner’s manual
carefully and completely before operating this product.
Electric shock may occur if electrical components are not
installed or operated according to these guidelines.
ADJUST
Head Position Adjustments
Use to raise and lower the head section of your
adjustable base.
Foot Position Adjustments
Use to raise and lower the foot section of your
adjustable base.
7
remote control
Remote Control arrives paired to the adjustable base. Three (3) AAA batteries are required to operate
the remote.
* Not user programmable.
‡ Can be reprogrammed to user desired position.
The ZERO-G®, TV in Bed, Anti-Snore, and Favorite 1 in bed
presets can be re-programmed to any position chosen by the
user. Simply adjust the bed to the desired position, then hold
any of the 4 buttons down until the remote backlight flashes
twice. The button is now re-programmed.
To restore the buttons to their original positions, depress the
One-touch Flat and Zero-G® buttons simultaneously for 5
seconds. The remote backlight will flash twice to indicate the
original positions have been restored.
PRESET
Zero G® ‡
Adjusts your legs to relieve pressure o the lower
back.
Flat *
One-Touch Flat lowers head and foot to flat
position and turns o massage (if running).
TV in Bed Preset Position ‡
Brings head and foot into position for viewing TV.
Anti-Snore Preset Position ‡
Raises the head of the bed slightly to help open
airways.
Favorite 1 Preset Position ‡
Reprogrammable Preset Position.
Underbed LED lighting *
Turn on/o underbed LED lighting.
TANDEM MODE (for Twin XL/Split CA King x 2 bases only)
Immediately after installation, the bases will operate in unison. In
order to have both bases operate independently, either download
the Tempur-Pedic Sleeptracker app and enable the split system
setting during setup, or use the remote control to turn Tandem
Mode off.
To turn Tandem Mode off, press and hold FLAT + Favorite 1 Preset
for six (6) seconds. Remote backlight will flash twice. Tandem
Mode is now off and both bases will operate independently.
To turn Tandem Mode on, press and hold FLAT + TV In Bed Preset
for six (6) seconds. Remote backlight will flash twice. Tandem
Mode is now on and both bases will operate in unison. This is the
factory setting.
Child Lock Feature
Activate Child Lock
Press and hold the HEAD UP and FOOT UP buttons
together for 3 seconds until the remote backlight
flashes twice.
The remote is now in Child Lock. Pressing any
buttons while in Child Lock will yield no movement
to your adjustable base.
Deactivate Child Lock
Press and hold the HEAD DOWN and FOOT DOWN
buttons together for three (3) seconds, then hold
HEAD UP and FOOT UP for three (3) seconds until
the remote backlight flashes twice.
The remote is no longer in Child Lock. The remote
and adjustable base will work normally.
8
remote control pairing
The original remote that comes in the box is already paired to the adjustable base. No further action is
required. In the event that the remote is not paired with the base, follow the steps below.
STEP 1
Locate the battery backup box and
press the button TWICE. A light
on the battery back up box will
illuminate.
Battery backup
box button
STEP 2
Remove the back cover of the
remote, press and hold down the
PAIR button. The PAIR button will
illuminate blue and start flashing.
When the PAIR button stops
flashing, the illuminated light on
the battery backup box will go
out. Release the PAIR button.
The remote is now paired to the
adjustable base.
STEP 3
Test all remote functions. If the remote buttons do not impact
the adjustable base movements, please repeat the process again
or call Tempur-Pedic customer service: U.S. 1-844-309-3597 |
Canada : 1-800-887-4321 | México: 01-722-273-1810
*ALTERNATE REMOTE PAIRING PROCESS
Locate the control box (see base overview on page
5) and press the button twice. A green LED light will
illuminate on the control box. On the back of the remote,
press and hold the PAIR button. The PAIR button will
illuminate blue and start flashing. When the PAIR button
stops flashing, the green LED light on the control box
will go out. Release the PAIR button. The remote is now
paired to the adjustable base.
PAIR
Button
9
emergency battery backup box
Two (2) 9 Volt batteries are required to operate the battery backup box feature and are NOT included.
OVERVIEW
For emergency use only, in case of a power outage.
In the event that the base is stuck in an articulated position during
a power outage, the battery backup box will return the base to a
flat position. Batteries are not to be used for normal operation of
the base.
10
STEP 1
Install the 9 Volt batteries into the provided battery backup
box.
Do not mix brand name batteries.
For Tempur-Pedic customer service call: U.S. 1-844-309-3597 | Canada: 1-800-887-4321 | México: 01-722-273-1810
STEP 2
Press the button on the battery backup box to lower the base to
flat position.
Sleeptracker®
Smart Cable
Battery
Backup Box
Control Box
Loading...